Nationwide Mortgage Reviews - www.nationwide.co.uk

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Latest Reviews

★☆☆☆☆

“Speechless”

Written on: 13/04/2015 by MaverickWilloughby199 (1 review written)

All I can say on the matter is what a joke! False information, lies and empty promises. Eventually moved to natwest... 1 million times better service than nationwide and worth the little bit extra to pay a month! AVOID!!!… Read Full Review

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★☆☆☆☆

“Very Poor Service ”

Written on: 08/04/2015 by Sussex2488 (1 review written)

Applied for an online mortgage with Nationwide 3 weeks ago, got a DIP very quickly. We paid for the valuation within a day of applying and they valued the property it cam up to value. They just keep asking for more and more documents, often asking for the same documents 2 or 3 times (even through we have sent them, we have to send them again). We have a big deposit, and a joint income of £110k and only looking to loan £270k. It seems a lot of people look at each case but you can not get to… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 13/03/2015 by paulov (1 review written)

Hello I have tried to apply for mortgage (as first time buyer) with Nationwide. They have refused me saying according my credit score ( I never have debt or any borrowings) they cannot help me. I have appealed against theirs decision and they come back to me that if I put 15% as deposit they will process my application. I did as they asked and then right before exchanging contract they said NO. I have lost money on valuation which came back positive. Theirs refusal of my application was… Read Full Review

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★★☆☆☆

“Take forever!!!!”

Written on: 04/03/2015 by rqHolman340 (1 review written)

Applied for mortgage with help to buy it took 7 weeks we went through a broker team who were fantastic but nationwide are so poor in customer service we were constantly asked for documents that had already been sent to them 2/3 times everytime a new document was sent they would tell us it takes 6 days!! 6 days!!! To look at nee documents the underwriters must be a bunch of monkeys they apparently couldnt see where it stated the company name of where we worked on payslip had to be pointed out to… Read Full Review

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★☆☆☆☆

“self employed mortgages”

Written on: 21/02/2015 by rosemary64 (1 review written)

I recently secured a property and applied for a mortgage with nationwide. I am a self employed nurse, all was accepted on-line and I actually could have applied to borrow almost double the amount I requested, based on my salary. The mortgage team at Nationwide were completely unhelpful, constantly requesting further documents as they could not understand the documents I forwarded to them. Despite the fact they proclaim to offer mortgages to the self employed I wouldn't advise anyone in this… Read Full Review

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★☆☆☆☆

“VANISH AND NO CONTACT - STAY AWAY FROM THESE SHARKS”

Written on: 29/01/2015 by Moshe427 (1 review written)

I applied for my mortgage on line, exceptional credit history, in current employment for over 11 years, high salary with good savings and large deposit sent in payslips and bank statements, received email asking for bank statements emailed back advising have been submitted. no response heard, application deleted from system and no return of calls or emails awful, upsetting and terrible service… Read Full Review

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★☆☆☆☆

“Terrible treatment of customers”

Written on: 22/01/2015 by O'Gradytk195 (1 review written)

We applied for a small amount of additional borrowing on our mortgage back in October we were given approval and given decision in principal. We completed the final stage at the beginning of January which was choosing the mortgage product etc (even to the point of him getting BACS transfer details) with one of their mortgage consultants (spent 2 hours on the phone). As far as we were told it was all okay and being processed. Then i received a text message last week saying the application had… Read Full Review

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★☆☆☆☆

“Wouldn't let us port our mortgage to new address ”

Written on: 11/01/2015 by BrendanDaugherty (1 review written)

Never missed a single payment in 10 years, was in a chain to move to a new house. Nationwide would not port mortgage over even though we were not asking for any extra money. It was agreed during one phone call, when I phoned for update I was told it was declined. My husband had a break in being self employed so he only had one year accounts, he went PAYE while there was a shortage of work. What's the difference of making the same mortgage repayments one our present address to another ???… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 07/01/2015 by 143Daley (1 review written)

After over two months of applying for a mortgage through a broker was turned down on a mistake on my wages of 29 pence. I would never use nationwide for any products as there customer service is terrible… Read Full Review

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★☆☆☆☆

“Dumped!”

Written on: 25/12/2014 by Reynoldstn248 (1 review written)

Movers mortgage - high salary, perfect credit, no debt. Bought auction property. Just about to exchange and then nationwide cancelled my mortgage a week before they told me. No letter, no explanation. A phone all from an admin girl telling me and then a call from my solicitor saying we were a day away from exchange. Going to loose approx 7k now unless I get new mortgage within a week and over Christmas. So disappointed, especially as they were so good at the start in terms of speed. I had a… Read Full Review

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★☆☆☆☆

“Worst Mortgage Company Ever”

Written on: 19/12/2014 by Brylee94 (1 review written)

AIP with no issues, valuation fee taken very earlier and completed, 3+ weeks later declined with no reasons. Looks like Nationwide is making profit from valuations !! No bad debt, no issues at all good history and savings fairly high income for age and still declined. Keep away from this company!!!… Read Full Review

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Ny201415's Comment

Written on: 23/12/2014

Same has just happened to me! Gutted!!

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★☆☆☆☆

“17 day wait, then appointment cancelled!”

Written on: 28/11/2014 by Lennon65 (1 review written)

I needed to remortgage after my current deal ended. My mortgage provider (who I have never had any problems with) wanted to charge me a fee for a remortgage, so I decided to look around for fee free mortgages. Nationwide seemed to have the best deal, so I tried to apply online, but it didn't work properly and at a certain point wouldn't let me go any further. It wasn't very user friendly and I'm no technophobe. Anyway I called them up. The first gentleman I spoke to was very friendly and… Read Full Review

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★☆☆☆☆

“Poor Mortgage Service Not Recommended for Older person”

Written on: 25/11/2014 by Matthews210 (1 review written)

I am 57 year old. Joint income with my wife £58k. My income is job with £23k salary and Lloyds bank pension of £19k pa. This payment last for remainder of my life.Requested remortgage for £160k over 10 years with house value of £300k. Credit Rating with Experian 999 did not mean a thing. Application declined with max available £68k. Interviewer said it may be because of age and pension payment… Read Full Review

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Johny2430's Comment

Written on: 12/12/2014

Do not apply with Nationwide for a mortgage as a current account holder i have been let down by Nationwide as I applied for a Mortgage on 21/11/2014 over the phone. Since then they asked me to send some documents such as bank statements, payslips, evidence of savings and ID. As I already bank with them so why do they need my ID , Payslips because the salary come directly from my employer to Nationwide accounts but anyway i popped into my local nationwide branch and fax over all the documents that they asked for. Since sending documents after 4 days I called to see if they received my documents so the admin team told me they have all the paperwork that they need so the underwriter will look at it within 48 hours turn around. I waited few day then I called them for update and the admin team told me that they need more documents but when I asked them what documents then they replied to me what I already sent to them previously. I was shocked so I did not wait again I went to the local branch and fax the documents over. Few days later I called to check update again same story 48 hours for underwriter will look at my paperwork. I was so upset so again few days went past i called for update then the admin team telling me on the phone the are missing bank statement but I told them I have sent it twice already and she said to me she can't find it. I gave up because it is nearly one month I'm still going around back to square one. I have sent everything that they have asked for and it seems to me the admin team they have no idea what exactly they are doing. They lie far too much and always blame each other for the same mistake. I am still waiting for the mortgage offer now and the vendors are getting fed-up with me as she needs to sale her house before Christmas. Sad Do not apply with Nationwide stay way but if you want to lose the house then apply with Nationwide.

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★☆☆☆☆

“First time buyer”

Written on: 24/11/2014 by ukShelton1978 (1 review written)

As a first buyer and finding our dream home we in trusted the nationwide to help our dreams come true, BIG MISTAKE,,,, We got an AIP over the phone staff very friendly and helpful so then made an appointment to make full application in iur local branch, this also went well staff also friendly and helpful . We had our valuation done and approved within 2 days off full application we were delighted how fast things were moving!!!! This is were the good news ended ,we were told we'd have an offer… Read Full Review

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★☆☆☆☆

“very poor legal services ”

Written on: 21/11/2014 by McCartypm1947 (1 review written)

Don't get tempted by free legal services! They solicitors are very bad, slow and unprofessional and it's not all free! And nationwide is not taking responsibility for them!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 21/11/2014 by Brettu73 (1 review written)

If you search review of any lender or bank they are all in the low rates reviews. however, speaking from my experience my credit score is excellent and earn £50k with a 25% deposit had no issues securing my mortgage at all… Read Full Review

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★☆☆☆☆

“First time buyer”

Written on: 25/10/2014 by Leilaniu264 (1 review written)

Worst customer service i have ever experienced. my partner and i had our meeting in branch to set up out mortgage, all went pleasently i supose. we paid a large fee to set it up, ok i supose. then once we had sent our paper work through to them it all got processed well, ok i supose. then the CRUD started. i tried calling the branch... it would seem across 3 nationwide stores only 1 mortgage consultant exsisted. she is the hardest person to contact in the world. and it seems she is the only… Read Full Review

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★☆☆☆☆

“How to raise your blood pressure to about 300!”

Written on: 26/09/2014 by JavionGordon208 (1 review written)

The interest rates are good, the "revert to" rate is good, the fees are quite low. I'm afraid thats where the good ends. I thought any problems would be reserved for those with poor credit histories, and considering I had a perfect score it would be plain sailing. How wrong I was. Tried to apply online, wouldn't work, so tried to get a branch application. three week wait, then if agreement in principle ok, then wait another four weeks for an application. Instead did it by phone, 4 hour call… Read Full Review

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★☆☆☆☆

“Should not get ONE star!”

Written on: 20/09/2014 by housecatcher (1 review written)

I originally took out a commercial mortgage with The Derbyshire Building Society. All was fine until Nationwide took over the mortgage book in 2008. Even though I have never been in mortgage arrears NW insisted in having new property valuations at hugely inflated prices earlier this year. I was first told the valuation would be over 4k but after much protest got a basic valuation for the bargain price of 2.5k for a total loan of 140k using of course their panel of surveyors. This fee was then… Read Full Review

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★☆☆☆☆

“2 months and haven't refunded product fee”

Written on: 19/09/2014 by qwLevesque421 (1 review written)

We got a mortgage offer with Nationwide but unfortunately the seller gazumped us in the last minute. We approached Nationwide to get back the £400 refundable fee and two months and several phone calls later, we are still waiting for the refund. Dealing with them is being extremely frustrating and would not recommend them at all. The offers look good, but the customer service is appalling. I guess that they need to offer decent interest rates to compensate for the uselessness of their… Read Full Review

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