NatWest Mortgage Reviews - www.natwest.com

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Latest Reviews

★★★★☆

“Natwest - Good service”

Written on: 10/07/2014

Went to a mortgage broker and a mortgage offered by Natwest was selected. The mortgage in question did have a arrangement fee of £995 as well. Done the application, the broker photocopied all the required documents and prepared a file. Paid the brokers fees. Paid for the valuation a week later by phone. A week later the valuation was completed at the property we are buying. Two days later received a letter confirming they have offered us a mortgage. Took about 1 month from the mortgage… Read Full Review

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★☆☆☆☆

“Not actually advice”

Written on: 06/07/2014 by 1946Burton (1 review written)

Ive now been on the phone with Natwest for 2 hours today, im on hold again so I thought id write a review. This is on top of the two hours that I spent with the Mortgage adviser yesterday. The joke of it is I am not being advised anything. The process is so painful. I have been asked closed question after closed question so that there is only one product that they can offer. For example "would you prefer to pay a product fee up front if it was cost affective". Natwest would not tell me what… Read Full Review

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★★★★★

“Thank you Natwest ”

Written on: 03/07/2014 by 225West (1 review written)

From application to offer it took 2-3 weeks. Excellent turnaround from Natwest, I'm very impressed. Santander on the other hand - Yes like the previous review, you should be ashamed. My application with Santander took 8 wks to process then I was declined!!! Thankfully I applied with Natwest & got the mortgage :)… Read Full Review

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★★★★★

“BEST BANK EVER!!!”

Written on: 07/06/2014 by Harding236 (1 review written)

After a long disappointing process with Santander we reapplied with NatWest. Everything was simple and it took 3 weeks from application to offer. Well done NatWest!!! Santander should be ashamed!!! … Read Full Review

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★☆☆☆☆

“SLOW, INACCURATE AND DISAPPOINTING”

Written on: 22/05/2014 by 341English (1 review written)

The amount of rings we had to jump through was huge, I understand the rules have changed but some of the sugestions to jump through the rings from a bank was worrying. Paper work was not recorded very well, there was a hold up because the mortgage adviser did not photocopy both sides of our documentation!! BASIC! Small changes took an age to make, very unresponsive at times, calls not returned… Read Full Review

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★☆☆☆☆

“Everything takes 5 working days”

Written on: 19/05/2014 by Bill_Leigh (1 review written)

Summary of experience: SLOW, inconsistency, lack of communication. Our offer was accepted on the 4th of Feb 2014. After being refused by Chelsea BS, We went with NatWest as we already banked with them. My thought was this would make the referencing and search process quicker & easier. Booked an appointment in branch so all docs etc could be scanned in on the day. Took 2 weeks to get an appointment (17th of Feb). The meeting was nice & positive and the lender assured us we'd have a… Read Full Review

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★☆☆☆☆

“WORST BANK EVER - do not get a ”

Written on: 10/05/2014 by Franklintw268 (1 review written)

My Partner and I sat with our Mortgage adviser and applied with NatWest as they were the best for myself being a first time buyer and my partner having already paid off a previous mortgage. We are currently staying with relatives having sold our flat and the vendors of the house we have put an offer on are not buying therefore presumed it would be a simple process. My partner and I also have a 40% Deposit, therefor assuming this would make everything easier and still having some money left over… Read Full Review

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★☆☆☆☆

“Extremely bad experience with Natwest for Mortgage”

Written on: 07/05/2014 by 1971Sharp (1 review written)

We applied for our mortgage on the 9th February. The response was quick. We carried on the process. We have already found a house. We still do not have a mortgage offer on paper as Natwest claims they have sent it 4 times and in the post and we have not received anything and they have faxed it twice to our solicitors again nothing received. This has been going on since the 14th April today is the 7th of May and still waiting. We could og completed by now if it wasn't for the service of Natwest… Read Full Review

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Clive_5's Comment

Written on: 08/05/2014

We are in the exact same position and time frame as you. Ours is being held up by natwest auditing themselves on our application we have provided everything they have requested only to be told they now want something different. As with you we should have completed by now but still have no mortgage offer. Have you got yours yet and what did you have to do too speed the up.

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Annmarietracey's Comment

Written on: 08/05/2014

Well today 8th May the solicitors received our mortgage offer via fax finally. We have a mortgage advisor who speak to Natwest on our behalf they had asked numerous times for the mortgage offer to be sent via post and fax. She eventually had to speak to a business development manager as she was at a loss of what to do. He then sent it through this morning. Its ridiculous I am very annoyed as I am guessing you are.

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Annmarietracey's Comment

Written on: 11/05/2014

The mortgage offer she received was the wrong one. Then yesterday Saturday 10th. We received 2 mortgage offers by post and they were both wrong. So wr are back to square one again.

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★★★★★

“Excellent service from mortgage team”

Written on: 06/05/2014 by Renee91 (1 review written)

My partnered and I are first time buyers and we were applying for a 95% mortgage. I had read so many bad reviews online for Natwest Mortgage services that I really didn't hold out much hope of us getting a mortgage. I couldn't have had a better experience with Natwest. We went to Natwest in Queens Road Clifton. We were asked to bring in ID documents and three months bank statements and payslips. The whole process took about two and a half hours but everything was done there and then including… Read Full Review

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★☆☆☆☆

“Ridiculously slow progress on straight mortgage...”

Written on: 21/04/2014 by Perryql114 (1 review written)

Decided to apply for nat west mortgage as review on the money programme said it was recommended for first time buyers. The mortgage application is a very straight forward one but nat west processing has so far taken 3 months!!! We are in danger of losing the flat just because of their poor processing. It is awful and if you are looking for a mortgage don't choose nat west!!… Read Full Review

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★☆☆☆☆

“First time buyer mortgage ”

Written on: 04/04/2014 by gaShelton1971 (1 review written)

Worst experience I've ever gone through. After myself and my partner had found our perfect house we were ready to go ahead having the deposit saved. It's taken natwest MONTHS to respond to our mortgage. Sent them countless bank statement proof of work everything. Financially my partner and I are guaranteed a mortgage we both earn a reasonable amount of money so what is it that's taking them so long. Today we were guaranteed an answer for our solicitors to only ring us and say that natwest had… Read Full Review

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★★★★☆

“Great for first time buyers”

Written on: 18/03/2014 by AaliyahMcClure416 (1 review written)

After visiting a mortgage advisor who told me that we were too young (we are both 22) and had no credit rating - so no one would lend to us, I went to Natwest myself (after banking with them for 10+ years) The initial phone call application lasted 3 and a half hours but eventually I was told that we were accepted in principle, so the next day we went into our local branch and took all the relevant documentation in. The response took several weeks and we were phoned weekly with updates - the… Read Full Review

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★☆☆☆☆

“dont get your hopes up !!!”

Written on: 06/03/2014 by gillian123321 (1 review written)

Got mortgage in principle for 85,000 put offer in for the house for 83,000 so applied for full mortgage of 78,850 they them told us they could only offer 62,000!!! Phoned and lady on phone said no they were offering the full 78,850 then we're then told that the underwriters rejected both me and my partner what a waste of time !!!!!!!… Read Full Review

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★★★★★

“Excellent Bank. Would recommend.”

Written on: 06/03/2014 by KingSir (1 review written)

Natwest helped me in everyway possible. They were quick to sort the mortgage out with no problems at all. Very friendly staff. A *****… Read Full Review

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★☆☆☆☆

“Time wasters - could cost us our home!”

Written on: 15/02/2014

Frustrated to have wasted so much time with Natwest - now the race is on to secure a mortgage within 48hrs or lose our first home. We used a broker and got an AIP for a mint application as FTB very quickly from Natwest. Made an offer on a house, it was accepted and removed from open market - we were so excited! All relevant paperwork was submitted at time of AIP and yet Natwest took 4 weeks to actually put our application to the underwriter... then they stalled further and wanted… Read Full Review

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★☆☆☆☆

“NEVER go to Natwest for a mortgage ”

Written on: 19/01/2014

Natwest gives people false hopes! Myself and husband have been with Natwest since we were teenagers, we made an appointment to see an advisor to get a mortgage, she was very pleasant told her our incomes etc. We got the green light to go ahead we could get upto £170.000 she told us to find a house make an offer and come back and they would start the process. So this is what we did found a house made an offer it got accepted. Phoned the bank got appointment sat for 2 and half hours went through… Read Full Review

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Prettycatatkit's Comment

Written on: 06/02/2014

Same situation but I a=bought at auction as a result of them withdrawin gtheir mortgage offer I have since lost my 10% deposit(£19,000) because Infailed to complete on time as I couldnt find another lender within the time limits

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★★★★★

“Excellent Customer Service”

Written on: 11/01/2014

I had a fraud done in my account, a company was taking money out without me knowing. So I called up Natwest and they immediately helped me out and have promised to get my money refunded. Not only that, but the staff are kind as well as polite. Hats Off :D… Read Full Review

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★☆☆☆☆

“You phone customer services and have the delight of...”

Written on: 08/01/2014

You phone customer services and have the delight of being put on hold for 30 minutes only to be told differing information each time. Letters are not sent when they say they will and you have to chase on a daily basis to get anywhere. Other than phoning regularly, there is no way of monitoring the progress of the mortgage application. Overall, even though they offer competitive rates, the hassle and stress of getting the information in time to complete on a property is not worth it… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 05/01/2014

Please do not apply for mortgage with this bank, as they will give you false hope! We had our mortgage in principal of £161000, so we found the house we loved & had our offer accepted. We sat through a meeting for 2 hours with the mortgage advisor, ticking boxes and giving detailed information. The offer changed slightly and decreased by a few thousand.. Thankfully we had allowed ourselves some buffer in the price we offered. The application went ahead and no glitches.. yet! We waited over… Read Full Review

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★★★★☆

“yes no maybe and then finally yes”

Written on: 19/12/2013 by rabbitnenoo (1 review written)

We went for a mortgage service through a broker we found online with natwest I must admit the customer service staff were no less then stars They approved our case and sent the offer in post to all parties but just before funds were about to release the aduit team pulled out our case and started asking questions abiut my credit history and etc After 15 days of pain the finally approved case Ny advice is to confirm everything again and again to be on safe side But overall I do understand the… Read Full Review

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