NatWest Mortgage Reviews - www.natwest.com

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Latest Reviews

★☆☆☆☆

“Building Survey not booked”

Written on: 22/05/2015 by roreilly (1 review written)

We paid for a building survey with Natwest which we understood had been booked in and done. I enquiries after 2 weeks why we had not received the report and was told it must be in the post. Another week later I called again to find that they had only instructed a valuation rather than a survey. I was told it would be sorted- NO APOLOGY. Three days later I called Legal and General to follow up and was told there was a stop on the survey. Eventually it has been instructed and may take up to 10… Read Full Review

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★☆☆☆☆

“Not that impressed so far.”

Written on: 21/05/2015 by JEdmonds (1 review written)

Had initial meeting in local branch on 25th April 2015, rung them today, (as all we have heard from to date, is the solicitor they appointed to act on our/their behalf). It would seem that there was a couple of notes on their system, put on their on 29th April 2015, requesting further information from us, but hadn't thought to contact us via email/post or telephone to ask for this extra information, so for the past month, nothing has moved forwards on our application, and if I hadn't of rung… Read Full Review

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★★★★★

“Brilliant from start to finish”

Written on: 03/05/2015 by KarterGreene102 (1 review written)

We made an initial appointment with our branch mortgage advisor to see where we were and had a 5% deposit to begin with. She didn't mess around, told us we had a bit of work to do with our credit files as they were not accurate and talked us through everything we needed to do to proceed. The whole team at the branch supported us, always replied promptly to questions and called us back without fail as we were first time buyers so was all new to us. They were fantastic and worked with us every… Read Full Review

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★☆☆☆☆

“SLOW, INEFFICIENT AND SLOW”

Written on: 08/04/2015 by GaelGrace77 (1 review written)

We applied for a natwest mortgage as a second time buyer (have another property as buy to let), and as I also bank with Natwest, thought I stand a better chance of going with the bank that knows my financial history better than anyone else. How wrong I was. They took forever to initially consider it, wasted precious time doing diddly squat, valuation took over 5 weeks to be instructed then they sat on it for another 4 weeks. Will they offer, won't they offer ? I didn't realise it was a joke… Read Full Review

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★☆☆☆☆

“Awful service shocking attitude from underwriter.”

Written on: 14/03/2015 by Bender199 (1 review written)

Booked an appointment in branch to sort out a mortgage already had the agreement in principal which was done online was told to bring lots of paperwork. Went into the appointment to be told you don't need any of that then he did the same online agreement in principal and booked another appointment for 2 weeks down the line. went back in for the next appointment which was told would last 2 to 3 hours it took 5.5 hours as the system crashed twice and after all that only to be told at the very… Read Full Review

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★☆☆☆☆

“business bank manager ruined my finances natwest...”

Written on: 05/03/2015 by DakotaLoomis (1 review written)

I got into financial difficulty in 2009,after being made redundant. I was in the middle of financing my own business,already had a steady mortgage with Natwest. Told to get business manager account for finance. Got refused finance for business. Second option get a job. I did. Unfortunately this took a month or so to dk. I tried calling the bank. You need to speak with bm, tried for three long months. No response.cant talk yo anyone in branch. I've now missed three months payments as my… Read Full Review

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★☆☆☆☆

“NatWest are too slow”

Written on: 24/02/2015

I am still waiting for a response to my mortgage application which has been with NatWest for over 2 months. They have a queue system for reviewing a case (fair enough) but this means that if they require further documentation or clarification from you, you will go to the back of the queue. In spite of my submitting all the requested documents in the first instance they requested further items 4 times, with about 10 days in between each request. Why could they not be thorough and request them… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 15/02/2015 by ivDelaney364 (1 review written)

Had a meeting, my credit rating, salary and out goings were reviewed. I mentioned I had a student loan and was informed that it would not be considered. They kindly printed a mortgage in principle for 150k and told me to view some properties. I found the perfect house for my family and had an offer accepted for 145k and booked an appointment for the application. Over 2 hours of questions and clicking boxes and I had been told all was good and signed on the dotted line. Only to return to… Read Full Review

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★★★★☆

“very good”

Written on: 27/01/2015 by Douglas495 (1 review written)

Offer received within 4 weeks.....applied at Christmas period all questions were answers within goof time scales… Read Full Review

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★☆☆☆☆

“Re mortgage nightmare ”

Written on: 14/12/2014 by Willowc268 (1 review written)

It has been 2 months and they still have not offered this mortgage, Asked for additional funds to help fund a new car. Lost the car and nearly a friendship due to the time this lot have taken. multiple calls and they just tell you anything to get you off the phone. cannot believe how bad this experience has been, they are the poorest mortgage company I have ever known. When you call its ridiculous hold times. Bitterly disappointed 10 days till xmas and still no sign of a completion. as for the… Read Full Review

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★☆☆☆☆

“Uncooperative unhelpful unresponsive”

Written on: 08/12/2014 by Connolly19 (1 review written)

4 years after a court order stated my name should come off a mortgage it hasn't happened. Why? Well, my ex is considered too much of a liability to have a mortgage on her own despite us now being divorced and despite her living with her fiancé in my house. The Court can't order the bank to remove my name, just the ex to use her 'best endeavours', which means I can't get a mortgage with my current wife enabling us to move to a bigger property to accommodate our 2 children. I don't pay the… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 08/11/2014 by 66Porter (1 review written)

Having seen an auction property that I was interested in I went to visit a broker a month ago. We needed a residential mortgage on the new property (a wreck)and a buy to let on our existing property to release a large amount of equity we have. The buy to let with Natwest was agreed in principle 3 weeks ago along with the residential mortgage with another lender. 3 days before the auction we arranged for both applications to be put through. The residential mortgage with the other lender was… Read Full Review

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★☆☆☆☆

“Donot, I repeat DONOT go for this bank! ”

Written on: 30/10/2014 by LandynAnderson85 (1 review written)

I'm still on hold with the natwest mortage centre from past 2 hrs and frustrated I decided to finally write my heart out. Trust me DONOT go for this bank and risk your valuable time and effort. I'm going through the WORST experience of my lifetime. I haven't been through this much stress in life. This is the 3rd property I'm risking and nearly about to lose- thanks to stupid Natwest. Such a disappointing and shameful behaviour on behalf of this bank. Just ONE query took 2 months- just one… Read Full Review

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★★★★★

“Easiest Transaction Ever”

Written on: 12/10/2014 by JayleenBrewer (1 review written)

Having read the reviews on this site i have to say I am surprised at the negativity based on my pain free, quick and easy re-mortgage. Maybe it was the fact it was a re-mortgage to finance an extension (?), but, regardless, from start to finish took roughly 3 weeks and I could not be happier with the service. The only long pole was the 4 hours! affordability check in the branch, but once that and the credit checks were complete, the rest was easy. Received two phone calls to advise me of… Read Full Review

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★☆☆☆☆

“Natwest more like Nah WASTE.”

Written on: 09/10/2014 by sxFarley450 (1 review written)

The positive comments are most likely to be the insider in the bank to keep their job. i applied to get remortgage to release the equity on a fully paid house, and after four long months of dragging their feet over trivial things, they came up with completely wrong plan and offer at the last minute. Classic Muppets are involved in mortgage centre.its a shame that bunch of idiots are sitting and getting paid good some of salary to do this kind of job.The CEO of this bank s'd fire these useless… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 04/09/2014 by 152Puckett (1 review written)

I read all the reviews before applying and thought I would give them a chance. I wish I hadn't bothered. If you havn't got any credit or your credit is excellent it will be an instant decline, well when I say instant they will stil make u go tgrout the whole affordability part which took 2 hours!!! Why they dont credit check u first I dont know. Also dont think that if your already a natwest customer that this is the easy option as it isnt. The lady there told us that because my partner has… Read Full Review

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★☆☆☆☆

“Mortgage declined at last minute”

Written on: 03/09/2014 by Imanif52 (1 review written)

Whatever you do dont go anywhere near Natwest mortgages. Due to complete on Friday and they have pulled out stating 2 reasons which are completely false. Have made a complaint but would advise everyone that if you do decide to go with NatWest prepare yourself for stress and incompetance. Unbelieveable bad service and cant help but think our experience is due to their fine last week of 15 million for mis selling mortgages… Read Full Review

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★☆☆☆☆

“At the end of my tether”

Written on: 30/08/2014 by 481Greenwood (1 review written)

As I'm a FTB living abroad, I'm limited as to which mortgage provider I can use, but if you have a choice I would advise you to stay away from Natwest. My offer was accepted in March and I still haven't received an offer from Natwest. They are not proactive and the fact that the mortgage centre is made up of a number of different departments means that no one takes accountability for your case. Every time I call I'm told a different story as to why my case hasn't progressed. The latest… Read Full Review

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★☆☆☆☆

“What a painful process... Nat-NO”

Written on: 23/08/2014

I can only agree with most reviews, what a painful process it has been. We are FTB, with a good deposit and good income. AIP was easy to get, but issues started to arise since then (problem with address, aditional documents needed last minute, days to get a response, piece mealed information provided, end goal being pushed times and times again...) We now risk losing a house we really want. I will avoid Natwest moving forward, and would not recommand anyone to use them… Read Full Review

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★★★★☆

“Natwest - Good service”

Written on: 10/07/2014

Went to a mortgage broker and a mortgage offered by Natwest was selected. The mortgage in question did have a arrangement fee of £995 as well. Done the application, the broker photocopied all the required documents and prepared a file. Paid the brokers fees. Paid for the valuation a week later by phone. A week later the valuation was completed at the property we are buying. Two days later received a letter confirming they have offered us a mortgage. Took about 1 month from the mortgage… Read Full Review

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