Written on: 12/04/2013 by Shaz28
We applied for remortgage and initially they sent us a letter saying they can process our application. Kept us waiting for 5 months giving us hope that we would get our remortgage . Finally after 5 months of desperate wait the bank says application is declined. Leaving us in such a bad situation. Our credit score was good. Horrible bank ever initially gives u a good hope and finally let u down plz plz don't go to this bank. I am sending a complaint letter now. Will update with what they... (read more)
Written on: 26/03/2013
I went to Natwest Epsom to see the mortgage adviser! I have to say that the unexpected service was very welcomed! I was great with a smile, asked if I wanted tea or coffee, then as we started the meeting she set the agenda, & asked what my expectations were from the meeting! It didn't feel like I was talking to a stranger, she had done her homework & whilst already knew a lot if information about me, she asked me to tell her about myself, & it felt like I was genuily talking to someone that... (read more)
Written on: 21/03/2013
We applied for a shared equity mortgage to enable us to purchase a property on the FirstBuy scheme. We got an AIP for 114000 and proceeded to reserve a plot. We subsequently picked the interior fitments of the property. 7 weeks after application, we were notified that our maximum mortgage we could have had been reduced by 11000 to 103000. There has been no reason given for this, and we have now lost the house we had our hearts set on. Their online calculators still show our maximum as... (read more)
Written on: 12/03/2013
I have banked with Natwest since I was a student some 25 years and have since added my business banking and Mortgage to them. Today I called up as my fixed rate mortgage term had ended and I had been transferred to the banks standard variable rate. The advisor was very short and borderline rude as though they were not interested in my business. She perfectly demonstrated that the banks neither want nor feel they need the risk of mortages even from low risk long term customers like me. It... (read more)
Written on: 11/03/2013 by CYBERBEAN
BEEN BANKING WITH NATWEST FOR OVER 20 YRS AND HAVE HAD MULITPLE MORGAGES WITH THEM BUT TRY AND GET A MORGAGE FROM ONE OF THE ILL TRAINED LAZY IDIOTS ON THE PHONE NOW (CANNOT EVEN BE BOTHERED TO HAVE MORGAGE SERVICES IN BANK ) COSTLY BAD ADVICE, CALLS NOT LOGGED ON THERE SIDE ,SO CALLED ADVISERS EVEN MANAGERS DISAPEARING MAKING EXCUSES AND DELAYING THE PROCESS BECAUSE THEY KNOW THEY HAVE MESSED UP, RUDE ON THE PHONE TELLING ME TO PHONE BACK LATER (WHY CANNOT THEY PHONE ME?) AND MOST SERIOUSLY... (read more)
Written on: 17/02/2013
My daughter and her boyfriend have made the mistake of seeking a first time mortgage from nat west. At point of exchange they have just been informed that Nat West appoint their own solicitors to deal with purchases made with their mortgages, which will further delay the process. It is quite feasible the vendor will now put the property back on the market, due to the delay in receipt of approval (they have received a verbal approval from the mortgage centre )which makes no sense other than... (read more)
Written on: 10/02/2013
We are first time buyers so popped into a NatWest branch yesterday to discuss getting a mortgage. I've banked with Natwest for 20 years so we wanted to try there first and my monthly salary goes into my account which is quite substantial. A mortgage advisor took our details and gave us a quote. Neither of us have any debt of any kind, we both work full time but my partner is 10 yrs older than me. I earn much more than my partner & have a secure job. We were more than surprised to hear... (read more)
Written on: 27/10/2012 by Jameso1963
We applied for a NatWest mortgage at the start of June, we were given an agreement in principle. After being asked for and providing bank statements, wage slips and virtually every financial bit of information available they finally decided it was time to send out a surveyor to value the property, this took them about 2 months with the valuation costing us about £585 or thereabouts. The problems really started after the valuation report was sent back to NatWest, despite the property being... (read more)
Written on: 03/10/2012
It took Natwest too long to return the paperwork, the girl that we took the identification into in branch didn't send it, even though we had told her who to send it to and what the number was and that it was urgent. The branch managers defence was that she was new! Not good enough. So far, to get to the stage that we are about to sign the contacts it has taken a month, however we are told that it will take 7 days for the money to come through after signing!! This is ridiculous, how long can... (read more)
Written on: 27/09/2012 by munkee
My partner and I (First time buyers)applied for a mortgage with Natwest over the phone on the 3rd September and received the paperwork the next day.. we completed everything and took it into our nearest Natwest branch for them to verify details and fax through to the mortgage centre. Once given a ref number we could call and ask about progress. we paid upfront for valuation £265.00 but decided we wanted to add it back to the mortgage so have waited over a week for that but got the offer... (read more)
Written on: 07/09/2012
My partner and I are first time buyers and had a offer accepted on a property on the 24 August late afternoon. We went into Natwest branch on Tuesday 28 August applied for a mortgage and as my partner does not bank with Natwest, (I have banked with Natwest for the last 12 years, this is my main bank) the application was referred to the underwriters. We both earn in excess of 30k and applied for 189k which the mortgage advisor advised was well below what we could borrow. Mortgage was approved... (read more)
Written on: 18/08/2012 by davidmak2000
I apply for a mortgage in March 2012 and everything was fine and have been accept with MIP. Natwest decided to withdrawn my mortgage 2 days before the completion date after my solictor have inform them that the completion date. Now I in a sitution that I need to get a mortgage somewhere else and pay penalty fees and interest from the developed because Natwest have withdrawn my aplpication without giving me a reason. The only things there continue saying is "We could not disclose the... (read more)
Written on: 30/07/2012 by 3kingsroad (1 review written)
So we sold our house found one to buy, with an existing mortgage with HSBC we had good savings, we only needed to borrow adittional 30K. Got a mortgae agreed in principal from HSBC for double the value of what we needed so all happy made an offer on a house we've been looking for fror over a year. When it came to submitting the aplication, not only did HSBC take 3 weeks to get back to us they declined our mortgage simply on the bases that if the interest rates went up we wouldn;t be able to... (read more)
Written on: 25/07/2012 by falcon12
I have Banked with Natwest when I was18 now I am 28 I applied for remortgage every thing was done on the phone and approved. survey was done and got the offer within 14 days and within next 14 days it was completed. i am sure people who have problem getting an offer from Natwest must have some finance hidden problems. well done natwest (read more)
Written on: 28/06/2012 by abcwyzop
They wasted 2 months just to reject a perfect application on the basis of -nothing!-. They just couldn't make money from us. Avoid at all costs. (read more)
Written on: 27/06/2012 by Peter1985
I was promised mortgage approval in 2-3 weeks as I banked with them. But they wasted 2 1/2 weeks by not chasing up additional proof of earnings, which they required but failed to ask me for. They also wasted a week while their computers had failed. Their call centre operators are surly and unhelpful and they can hardly be bothered to try and make contact if they need some additional information. They might make one phone call but then they just give up; too bad if you are in a hurry. I am... (read more)
Written on: 11/06/2012 by bexawood41
My boyfriend and i recently decided we'd like to move into a house together as i currently live 200miles from him and travel at weekends to visit him. We began to save £400 a month with Nat West (his current account bank) for a deposit on a house worth £60,000 working it out to take around 18months to save for the deposit and any extra costs we'd expected to be charged for. His mother kindly offered to lend us the 10% deposit expected by Nat West for the mortgage loan to help us speed... (read more)
Written on: 02/06/2012 by Foggy71 (1 review written)
We are in the position of having a new build house reserved on a part exchange with our existing property, the mortgage process has been through the developer's chosen mortgage broker with Nat West being the lender. Previously we have tried to sell conventionally but without success. Our financial position is that I am in full time employment with the same employer for the past twenty three years and my wife runs her own beauty therapy business from home. We have a perfect credit record and... (read more)
Written on: 12/05/2012
Went with Natwest as have banked with them since my Dad opened my first ever account for me age 13! Buying with my partner, very lucky FTB's with a generous 80% deposit. Got AIP almost 3 whole weeks ago now and are still waiting on underwriters after a ridiculous series of events that has been shambolic to say the least! During that first phone call on a MONDAY was promised that 1. AIP letter and full application form would follow in post within 24 hours 2. Once full application and... (read more)
Written on: 24/04/2012
Remortgage agreed in principle and in writing. Solicitors instructed both minevalued AND Natwest. Valuation done. Nat west underwriter valued rental return lower than market value and declined mortgage!! Cant get hold of underwriter as call centre staff wont put one through. They put an email to the person who is supposed to call back but doesnt. Had evidence to appeal decision and had to FAX it as they wont take an email!!ThWhat a joke. And Im a 30 year Nat West customer. Dishonest, no... (read more)
Written on: 22/04/2012 by lainey2004
NAT WEST AGREED A MORTGAGE FOR US ON A NEW BUILD FLAT ASSURING US THEY WOULD EXTEND THE AGREEMENT NO PROBLEM IF THE FLAT WAS NOT BEING READY AND THEN REFUSED TO EXTEND IT. WE THEN APPLIED ALL OVER AGAIN AS ADVISED, HAD OUR NEW MORTGAGE AGREED IN PRINCIPLE THEN IT TOOK 4 WEEKS ONLY FOR THEIR UNDERWRITER TO DECLINE IT.... I AM NOW IN A POSITION MY BUYER IS MOVING IN HERE IN 3 WEEKS I HAVE NO MORTGAGE IN PLACE AND I WILL PROBABLY LOSE MY NEW FLAT AND THE DEPOSIT AND WE WILL NOW HAVE TO MOVE... (read more)
Written on: 16/03/2012
My husband and I applied to Natwest for an equity release loan. Our house is mortgage free with plenty of equity and we both have well-paid permanent jobs, with a perfect credit history. When we applied we were told that the application was approved in principle but now two weeks later, having filled in all the paperwork, we've received a letter out of the blue saying that we've been 'declined'. Natwest refuse to give a reason, yet the letter says that we can appeal within seven... (read more)
Written on: 14/03/2012 by Kaka_fsk (1 review written)
It's a very bad experience applying mortgage from them. Firstly, the mortgage team is very very poorly trained. When you phone them, you would get different answer from different people, so it depends on luck if you can get correct answer. Secondly, everything is slow and poorly organized. one day they would tell you something would be done tomorrow. But when you contacted them the next day, they told you again it would be done tomorrow. Once I need send them a document. I give it to the... (read more)
Written on: 15/09/2011
On the day of exchange of contact, RBS declined the offer without giving a reason. This meant that we would lose our £20,000 deposit if we can't find a new bank to issue to funds in a week time. This is just to make people aware of banks like this. Hopefully we could find a new bank who will be willing to offer a mortgage in a week. (read more)
Written on: 12/08/2011
we have just bought our 1st house after years of renting, we went to your move after seeing a house that suited our requirements. applied for a Mortgage and we were turned down at the decision in principle stage cos we had an overdraft which we were always going into. however after a few hours your move found Natwest who offered a mortgage in principle. since then we had no problems with Natwest they are fantastic, they did what they promised and as our house we bought was a repossession... (read more)
Written on: 12/06/2011
Earlier this year I decided to purchase my first home. I'd heard some horror stories about people being messed around so decided to apply to my bank for my mortgage, NatWest. I spoke to 4 different advisors to make sure I could definitely afford repayments and finally settled on a 90%, 2 year fixed rate. Everything was going well, credit checks passed, survey of property carried out and a formal offer of the mortgage was made. Two days later I found out that my application had actually... (read more)
Written on: 11/04/2011
MORTGAGE REFUSED WITHOUT REFUSED
I would be very careful applying to NatWest. They refused our mortgage at the last minute without explanation and categorically refuse to give a reason.
We are house movers in our 30's (1 stay at home parent, 1 breadwinner with 1 small child) with a deposit of 40% (165K), savings of a£100k, looking for a mortgage of 200K based on one salary of over £60K (72K last tax year).
NatWest refused our mortgage:
1. After the agreement in principal.
2. After... (read more)
Written on: 07/04/2011
applied for a 90% mortgage advertised at 5.5% (needed due my my LTV being 88%)....This is what they got wrong
1. lost my forms TWICE
2. Got the figures wrong in my mortgage outstanding and loan amount wrong by £25k
3. asked for photgraphic evidence by letter even though on the system it said they had received it twice.
4. Sent a surveyor out who down valued my house to £85k !!! even though i had it surveyed a week previously at £107k and 2 estage agents said they would put it on at £115k... (read more)
Written on: 17/03/2011 by tigerff5 (1 review written)
So angry with natwest, I am a first time buyer with over 10% deposit, I applied for a mortgage a few months ago got my mortgage approved went through all the correct resource, my partner will be living with me but the house and the mortgage is all under my name I'll be making the replayment Natwest were aware of this and sent over a form for him to sign to say that he has no rights to house they even charged me £40 for the privilge. Six weeks later contracts have been exchanged, I've paid... (read more)
Written on: 08/03/2011
EXTREMELY ANGRY!! MY PARTNER AND I HAVE BEEN AWAITING A MORTGAGE OFFER FROM NATWEST AND WERE ALMOST THERE WITH EVERYTHING GONE SMOOTH (VALUATION, LEGAL, CREDIT ETC ETC) UNTILL.. SOME SAD SENIOR UNDERWRITER DECIDED THAT WE RAISE MORE ON DEPOSIT AS HE DECLINED LENDING US THE AMOUNT WE COULD BORROW UNLESS WE RAISE A FUTHER 15K.
WHY WERE WE NOT TOLD THIS AT THE INITIAL STAGE? WE HAVE A HEALTHY DEPOSIT ALREADY RAISED OF 25% OUR AFFORDABILITY ON THE MORTGAGE WAS PERFECT, WE ARE AT LOW RISK AND... (read more)
Written on: 05/03/2011
Just been declined a mortgage with Natwest, been banking with them for 23 years, have their credit cards (£400 limit, aways in limit and aways paid off in full each month), had loans with Natwest (no late payments). We're first timer buyers on a joint salary of £37k, have 10% deposit and only looking for a £60k mortgage (1.75 x our salary). Basically told "the computer says NO". Printed out our credit score/report and all is good. If the banks don't want to lend money, please say before... (read more)
Written on: 13/01/2011
Have banked with the natwest for 26 years and have a mortgage there for 6 years. Have never missed a payment, excellent credit rating, never been refused credit ever and they wouldnt let me me remortage as I had been out of work for 2 months. Said I had to wait until I had been with my employer for 6 months which I duly did. I then reapplied for less money and my income had increased and now they are saying they have declined me due to affordability.The in principle loan was agreed but the... (read more)
Written on: 20/10/2010 by leepee (3 reviews written)
After doing lots of research to remortgage my house, I decided the best deal around was the Natwest 2 year fixed rate. I was really impressed that they didn't charge fees (like most of the other deals on offer elsewhere) and even better they were offering cashback of £250.
I applied by phone and was told they would lend me £7k less than my current mortgage balance. As this deal was far better than any others, I decided that I would use the money from my savings to make up the difference... (read more)
Written on: 08/10/2010
My daughter has tried to get a mortgage with the NatWest and was refused because she had an over draft, which she was well within the limit. They have used every excuse under the sun rather than give her a loan. These people who play God with other peoples lives should lend themselves to the real world. Let us not forget it was the banks that helped put us in this economic mess! (read more)
Written on: 27/09/2010
My husband and I have banked with Natwest for over a decade. We have always been excellent customers with no problems at all. We were told we could have our mortgage in principal after a slight query on a credit report (two late payments on a store card a few years ago)then told we had failed the credit check and couldn't have the mortgage. Apparently we had failed credit checks with two agencies that when we checked, they hadn't even done a credit search on!!!! A month and many many... (read more)
Written on: 04/08/2010
Tried to ring our local branch to arrange an appointment to speak to someone. Wouldn't give number till took my account number and put through to a branch 200 miles away from where I live as the account was opened there 20 years ago. Tried again and explained my local branch was different to the account branch. In the end up gave up and went to branch and made appointment. Advisor was very friendly and pushed home insurance, sick/death benefit and unemployment benefit onto us. Mortgage was... (read more)
Written on: 08/07/2010
i recieved a mortgage offer from this joke of a bank so i exchanged contracts and paid my deposit to the seller, the day before completion they withdrew there offer so i was unable to complete on the purchase but had no choice but to complete on my sale, i then lost my £12000 deposit so was unable to get another mortgage due to no longer having a deposit so effectivley lost my own home, i now live in rented accomodation all because of this pathetic excuse for a mortgage lender (they only... (read more)
Written on: 30/06/2010
I AM THOROUGHLY DISAPPOINTED AS A LOYAL NATWEST CUSTOMER FOR 26 YEARS, WITH A 100% CREDIT RATING, WITH A £250,000 DEPOSIT FOR OUR DREAM HOME, NATWEST HAS BEEN UNABLE TO GIVE US A DECISION ON A £101,000.00 INTEREST ONLY MORTGAGE FOR THE LAST THREE WEEKS, WHICH WAS TO BE PAID OFF ON THE SALE OF OUR CURRENT HOME.WE OWN THIS OUTRIGHT!! WE HAVE BEEN TOLD THAT A DECISION WILL BE MADE ON 3 DIFFERENT TIMES AND DAYS, NOW IT HAS BEEN REFERRED AS THE CHAP UNDERWRITING IT, DIDN'T FEEL COMPETANT TO MAKE... (read more)
Written on: 20/02/2010
I've read all the negative comments aout Nat West Mortgages, and it appears most of hem are from people who have been in some sort of trouble with repayments.
I have just got my first mortgage with Natwest, I had a sameday in principle yes decision on the Monday, a text messgae the same day saying the Mortgage Application was being processed. The next day I got a phone call from the Mortgage Advisor in the Branch saying the Mortgage had been agreed, later the same day I got a text message... (read more)
Written on: 09/10/2009
I have been experiencing difficulty with our mortgage repayments for the last 4 months due to my husband being out of work, I am always hearing that you should contact your lender as early as possible to advise them you are struggling as they will try to help you out however I have found this not to be the case. I have contacted them on numerous occasions to see if we could temporarily reduce our standard variable rate mortgage repayments and have had to be put through to their arrears dept... (read more)
Written on: 17/09/2009
Just to re-affirm the bad experiences everyone else has had. Shame I had to give them any stars at all.....
I'm moving mortgage so request a settlement figure. SIX, yes SIX different settlement figures later, all of them considerably higher than the balance was 2 months previous, and I'm now at a figure I sort of agree on.
Natwest have now dragged their heels for THREE WEEKS to get a new figure out to me, in the meantime I've made another payment on my mortgage, making my settlement... (read more)
Written on: 27/08/2009
Natwest are the worst bank i have ever dealt with. They took over 7 weeks to send a fax. After phonecalls whilst on holiday, being chased by solicitors, us directly and our mortgage arranger they discovered they had put the wrong reference number on the fax.
We checked prices with them on mortgages directly but decided to go through another company but Natwest decided they didnt like this and cancelled our application and put their own through directly and then took full payment from my... (read more)
Written on: 07/08/2009
I wouldn't recommend NatWest to my worst enemy! My cat could do a better job than these muppets. We've had nothing but lost paperwork, us chasing them, we've not had one call from NatWest to tell us what's happening...we have had to call them every time.
We started the process before Easter, and we are no closer. Wrong names, no paperwork sent when they said it would be, lost faxes, lost ID and so it continues. As soon as we can, we will be getting rid and I will never recommend or... (read more)
Written on: 10/07/2009 by loz77 (4 reviews written)
Terrible service from NatWest Mortgage looking to change my mortgage as soon as possible. We set up the mortgage in my partners account before setting up a joint account. The joint account was set up by the time we moved in and we tried to switch the mortgage to the joint account.
Instead of doing this they took someone else's mortgage out of the joint account while my partner still paid ours!
We alerted them to this and after being on hold on a premium line for just over an hour we managed to... (read more)
Written on: 10/07/2009
The Natwest Mortgage Centre needs lessons in communication and customer service. If you are looking for a fast mortgage approval, or fast response to anything once you get your approval, forget about Natwest. Even though I had received initial "in principle" approval, it took them a month to send out the paperwork. And then when they made a mistake with the address on the mortgage, they refused to amend it quickly and held up exchange. As a consequence I am now in serious danger of... (read more)
Written on: 18/04/2008 by Guest102 (1 review written)
Generally the customer service has been excellent over the number of years of operating the One Account. However, the decision makers who sit in their ivory towers with no names or faces have just made a mockery of the underlying traditions of the Account by not passing on for the first time in One Account history the changes in the BOE base rate. (read more)
Written on: 21/09/2006 by Helen of Troy (188 reviews written)
If you want a re-mortgage and you want it fairly quickly and straightforward, don't go to Natwest. SIMPLE. We will be changing after the first year of this re-mortgage.
I requested urgent copy of deeds as we have boundary problems. FOUR times in last two months. Still no joy. They informed me it must be sent to the branch and I need to give the name of an Employee there. Tried that. Still no joy. So the neighbour knocked the wall down anyway.
It seems their Mortgage centre have serious... (read more)
Written on: 19/01/2006 by katyboo (1 review written)
Me and my partner have recently applied for a mortgage with NatWest. Well, where should I start?
From day one of applying for this mortgage I have had nothing but stress. This is our first property and we had no idea what the process was. Let's just say that they haven't got a clue when it comes to handling mortgages. I used the NatWest call centre to take out my mortgage. From taking out the mortgage, which was in November 2005, we still haven't completed due to NatWest. Their... (read more)
Written on: 20/01/2004 by Lucinda Wilby (1 review written)
This interest only mortgage is great - in the short term or if you are confident with investments. With the NatWest Interest only mortgage, Your monthly payments will be low as you are only paying interest each month - but that means you are not reducing the original loan. This is fine if you are saving money towards it or plan on selling your property at the end of the loan period.
It is not a long term problem solver, but can help you over a difficult patch and allow you to make... (read more)
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