NatWest Mortgage Reviews - www.natwest.com

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Latest Reviews

★☆☆☆☆

“Re mortgage nightmare ”

Written on: 14/12/2014 by Willowc268 (1 review written)

It has been 2 months and they still have not offered this mortgage, Asked for additional funds to help fund a new car. Lost the car and nearly a friendship due to the time this lot have taken. multiple calls and they just tell you anything to get you off the phone. cannot believe how bad this experience has been, they are the poorest mortgage company I have ever known. When you call its ridiculous hold times. Bitterly disappointed 10 days till xmas and still no sign of a completion. as for the… Read Full Review

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★☆☆☆☆

“Uncooperative unhelpful unresponsive”

Written on: 08/12/2014 by Connolly19 (1 review written)

4 years after a court order stated my name should come off a mortgage it hasn't happened. Why? Well, my ex is considered too much of a liability to have a mortgage on her own despite us now being divorced and despite her living with her fiancé in my house. The Court can't order the bank to remove my name, just the ex to use her 'best endeavours', which means I can't get a mortgage with my current wife enabling us to move to a bigger property to accommodate our 2 children. I don't pay the… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 08/11/2014 by 66Porter (1 review written)

Having seen an auction property that I was interested in I went to visit a broker a month ago. We needed a residential mortgage on the new property (a wreck)and a buy to let on our existing property to release a large amount of equity we have. The buy to let with Natwest was agreed in principle 3 weeks ago along with the residential mortgage with another lender. 3 days before the auction we arranged for both applications to be put through. The residential mortgage with the other lender was… Read Full Review

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★☆☆☆☆

“Donot, I repeat DONOT go for this bank! ”

Written on: 30/10/2014 by LandynAnderson85 (1 review written)

I'm still on hold with the natwest mortage centre from past 2 hrs and frustrated I decided to finally write my heart out. Trust me DONOT go for this bank and risk your valuable time and effort. I'm going through the WORST experience of my lifetime. I haven't been through this much stress in life. This is the 3rd property I'm risking and nearly about to lose- thanks to stupid Natwest. Such a disappointing and shameful behaviour on behalf of this bank. Just ONE query took 2 months- just one… Read Full Review

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★★★★★

“Easiest Transaction Ever”

Written on: 12/10/2014 by JayleenBrewer (1 review written)

Having read the reviews on this site i have to say I am surprised at the negativity based on my pain free, quick and easy re-mortgage. Maybe it was the fact it was a re-mortgage to finance an extension (?), but, regardless, from start to finish took roughly 3 weeks and I could not be happier with the service. The only long pole was the 4 hours! affordability check in the branch, but once that and the credit checks were complete, the rest was easy. Received two phone calls to advise me of… Read Full Review

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★☆☆☆☆

“Natwest more like Nah WASTE.”

Written on: 09/10/2014 by sxFarley450 (1 review written)

The positive comments are most likely to be the insider in the bank to keep their job. i applied to get remortgage to release the equity on a fully paid house, and after four long months of dragging their feet over trivial things, they came up with completely wrong plan and offer at the last minute. Classic Muppets are involved in mortgage centre.its a shame that bunch of idiots are sitting and getting paid good some of salary to do this kind of job.The CEO of this bank s'd fire these useless… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 04/09/2014 by 152Puckett (1 review written)

I read all the reviews before applying and thought I would give them a chance. I wish I hadn't bothered. If you havn't got any credit or your credit is excellent it will be an instant decline, well when I say instant they will stil make u go tgrout the whole affordability part which took 2 hours!!! Why they dont credit check u first I dont know. Also dont think that if your already a natwest customer that this is the easy option as it isnt. The lady there told us that because my partner has… Read Full Review

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★☆☆☆☆

“Mortgage declined at last minute”

Written on: 03/09/2014 by Imanif52 (1 review written)

Whatever you do dont go anywhere near Natwest mortgages. Due to complete on Friday and they have pulled out stating 2 reasons which are completely false. Have made a complaint but would advise everyone that if you do decide to go with NatWest prepare yourself for stress and incompetance. Unbelieveable bad service and cant help but think our experience is due to their fine last week of 15 million for mis selling mortgages… Read Full Review

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★☆☆☆☆

“At the end of my tether”

Written on: 30/08/2014 by 481Greenwood (1 review written)

As I'm a FTB living abroad, I'm limited as to which mortgage provider I can use, but if you have a choice I would advise you to stay away from Natwest. My offer was accepted in March and I still haven't received an offer from Natwest. They are not proactive and the fact that the mortgage centre is made up of a number of different departments means that no one takes accountability for your case. Every time I call I'm told a different story as to why my case hasn't progressed. The latest… Read Full Review

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★☆☆☆☆

“What a painful process... Nat-NO”

Written on: 23/08/2014

I can only agree with most reviews, what a painful process it has been. We are FTB, with a good deposit and good income. AIP was easy to get, but issues started to arise since then (problem with address, aditional documents needed last minute, days to get a response, piece mealed information provided, end goal being pushed times and times again...) We now risk losing a house we really want. I will avoid Natwest moving forward, and would not recommand anyone to use them… Read Full Review

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★★★★☆

“Natwest - Good service”

Written on: 10/07/2014

Went to a mortgage broker and a mortgage offered by Natwest was selected. The mortgage in question did have a arrangement fee of £995 as well. Done the application, the broker photocopied all the required documents and prepared a file. Paid the brokers fees. Paid for the valuation a week later by phone. A week later the valuation was completed at the property we are buying. Two days later received a letter confirming they have offered us a mortgage. Took about 1 month from the mortgage… Read Full Review

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★☆☆☆☆

“Not actually advice”

Written on: 06/07/2014 by 1946Burton (1 review written)

Ive now been on the phone with Natwest for 2 hours today, im on hold again so I thought id write a review. This is on top of the two hours that I spent with the Mortgage adviser yesterday. The joke of it is I am not being advised anything. The process is so painful. I have been asked closed question after closed question so that there is only one product that they can offer. For example "would you prefer to pay a product fee up front if it was cost affective". Natwest would not tell me what… Read Full Review

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★★★★★

“Thank you Natwest ”

Written on: 03/07/2014 by 225West (1 review written)

From application to offer it took 2-3 weeks. Excellent turnaround from Natwest, I'm very impressed. Santander on the other hand - Yes like the previous review, you should be ashamed. My application with Santander took 8 wks to process then I was declined!!! Thankfully I applied with Natwest & got the mortgage :)… Read Full Review

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★★★★★

“BEST BANK EVER!!!”

Written on: 07/06/2014 by Harding236 (1 review written)

After a long disappointing process with Santander we reapplied with NatWest. Everything was simple and it took 3 weeks from application to offer. Well done NatWest!!! Santander should be ashamed!!! … Read Full Review

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★☆☆☆☆

“SLOW, INACCURATE AND DISAPPOINTING”

Written on: 22/05/2014 by 341English (1 review written)

The amount of rings we had to jump through was huge, I understand the rules have changed but some of the sugestions to jump through the rings from a bank was worrying. Paper work was not recorded very well, there was a hold up because the mortgage adviser did not photocopy both sides of our documentation!! BASIC! Small changes took an age to make, very unresponsive at times, calls not returned… Read Full Review

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★☆☆☆☆

“Everything takes 5 working days”

Written on: 19/05/2014 by Bill_Leigh (1 review written)

Summary of experience: SLOW, inconsistency, lack of communication. Our offer was accepted on the 4th of Feb 2014. After being refused by Chelsea BS, We went with NatWest as we already banked with them. My thought was this would make the referencing and search process quicker & easier. Booked an appointment in branch so all docs etc could be scanned in on the day. Took 2 weeks to get an appointment (17th of Feb). The meeting was nice & positive and the lender assured us we'd have a… Read Full Review

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★☆☆☆☆

“WORST BANK EVER - do not get a ”

Written on: 10/05/2014 by Franklintw268 (1 review written)

My Partner and I sat with our Mortgage adviser and applied with NatWest as they were the best for myself being a first time buyer and my partner having already paid off a previous mortgage. We are currently staying with relatives having sold our flat and the vendors of the house we have put an offer on are not buying therefore presumed it would be a simple process. My partner and I also have a 40% Deposit, therefor assuming this would make everything easier and still having some money left over… Read Full Review

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★☆☆☆☆

“Extremely bad experience with Natwest for Mortgage”

Written on: 07/05/2014 by 1971Sharp (1 review written)

We applied for our mortgage on the 9th February. The response was quick. We carried on the process. We have already found a house. We still do not have a mortgage offer on paper as Natwest claims they have sent it 4 times and in the post and we have not received anything and they have faxed it twice to our solicitors again nothing received. This has been going on since the 14th April today is the 7th of May and still waiting. We could og completed by now if it wasn't for the service of Natwest… Read Full Review

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Clive_5's Comment

Written on: 08/05/2014

We are in the exact same position and time frame as you. Ours is being held up by natwest auditing themselves on our application we have provided everything they have requested only to be told they now want something different. As with you we should have completed by now but still have no mortgage offer. Have you got yours yet and what did you have to do too speed the up.

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Annmarietracey's Comment

Written on: 08/05/2014

Well today 8th May the solicitors received our mortgage offer via fax finally. We have a mortgage advisor who speak to Natwest on our behalf they had asked numerous times for the mortgage offer to be sent via post and fax. She eventually had to speak to a business development manager as she was at a loss of what to do. He then sent it through this morning. Its ridiculous I am very annoyed as I am guessing you are.

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Annmarietracey's Comment

Written on: 11/05/2014

The mortgage offer she received was the wrong one. Then yesterday Saturday 10th. We received 2 mortgage offers by post and they were both wrong. So wr are back to square one again.

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★★★★★

“Excellent service from mortgage team”

Written on: 06/05/2014 by Renee91 (1 review written)

My partnered and I are first time buyers and we were applying for a 95% mortgage. I had read so many bad reviews online for Natwest Mortgage services that I really didn't hold out much hope of us getting a mortgage. I couldn't have had a better experience with Natwest. We went to Natwest in Queens Road Clifton. We were asked to bring in ID documents and three months bank statements and payslips. The whole process took about two and a half hours but everything was done there and then including… Read Full Review

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★☆☆☆☆

“Ridiculously slow progress on straight mortgage...”

Written on: 21/04/2014 by Perryql114 (1 review written)

Decided to apply for nat west mortgage as review on the money programme said it was recommended for first time buyers. The mortgage application is a very straight forward one but nat west processing has so far taken 3 months!!! We are in danger of losing the flat just because of their poor processing. It is awful and if you are looking for a mortgage don't choose nat west!!… Read Full Review

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