NatWest Mortgage Reviews - www.natwest.com

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Latest Reviews

★★★★★

“fantastic ”

Written on: 14/07/2016 by kellieo (1 review written)

Nationwide offered me a mortgage then 3 months later said no. Natwest offered and accepted within 5 days. Everything went so smooth I didn't have to chase anything or even ask a question. Rates were good and repayments were cheapest I could find. They were informative and kept me up to date all the way. No problems. No hassle. Would definitely recommend and use again in a heartbeat… Read Full Review

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★☆☆☆☆

“Empty promises...unreliable...”

Written on: 12/04/2016 by mk7777 (3 reviews written)

Everything I had already done, mortgage sketch, all the documents, the valuation of the service fee £ 250, waited 10 days to respond, after valuation ... and nothing !!!After my intervention of what is going on, they answer me with the surveyor does not accept the my house because few homes were sold in my area, and the bank refused me a mortgage because of the bank security criteria.Just liar -bank NOT INFORM AT THE BEGINNING OF WHAT bank accepts WHAT DO .. avoid like the plague NATSHITWEST… Read Full Review

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★☆☆☆☆

“Empty promises...unreliable...”

Written on: 12/04/2016 by mk7777 (3 reviews written)

Everything I had already done, mortgage sketch, all the documents, the valuation of the service fee £ 250, waited 10 days to respond, after valuation ... and nothing !!!After my intervention of what is going on, they answer me with the surveyor does not accept the my house because few homes were sold in my area, and the bank refused me a mortgage because of the bank security criteria.Just liar -bank NOT INFORM AT THE BEGINNING OF WHAT bank accepts WHAT DO .. avoid like the plague NATSHITWEST… Read Full Review

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★☆☆☆☆

“Borrowing more declined”

Written on: 31/03/2016 by Louisd207 (1 review written)

When I first ring natwest to ask if I can borrow more on my mortgage they said yes and ask if I have a quote already blalblablaaahhh so I arrange a builder to do me a quote for my kitchen. And in the end they declined it I was v disappointed as they give you assurance that you can borrow more. I just don't like the way they tell you from the start that yes you can borrow more but in the end they just declined it because you have a low credit rating. We just had a mortgage getting into property… Read Full Review

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★☆☆☆☆

“Painfully slow”

Written on: 11/03/2016 by happyhorsez (1 review written)

Applied for a mortgage several weeks ago, for the last week or so our broker has been chasing it daily, as have we, but there is just no movement and no one providing any information. We have had four final deadlines that we will 'definitely receive a decision by' but they have come and gone. We were fast tracked to receive a decision but again the deadline came and went. Withdrew our application and went with another lender, received approval within 3 working days. Avoid Natwest… Read Full Review

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★☆☆☆☆

“Trust me with this one on no account do not let...”

Written on: 22/01/2016 by Blackburn393 (1 review written)

Trust me with this one on no account do not let Natwest use optima legal for your mortgage you can use different solicitors if your unsure about optima legal read there reviews I wish I had done 4 months so far and no where even close on sorting this mortgage out by the time I get this mortgage sorted out the fixed rate will probably have ended, Natwest are fully aware of all the complaints that have been made about optical legal solicitors but I suppose it suits Natwest cause it takes so long… Read Full Review

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★☆☆☆☆

“Slow, bad communication, held everything up”

Written on: 09/01/2016 by Georgiaz106 (1 review written)

My buyer is using Natwest Mortages. Not only do they use the surveyor with the worst reputation (which was justified when the valuation was lower and apparently my house is falling down around my ears!) but even after us agreeing a lower price they are still messing around. They realised they were missing a payslip and now something else - they had previously confirmed they have everything. Totally useless, go with someone else, have heard such better reviews about other banks… Read Full Review

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★☆☆☆☆

“NatWest you are useless!”

Written on: 27/10/2015 by Skinner427 (1 review written)

Waiting for our confirmation of funds in order to exchange contracts and just being lied to constantly about when this will be. I asked what worse case scenario would be and they said we don't send a confirmation until the funds have been released and this could be the day of completion!! So basically you are forcing us all to exchange and complete on the same day.... maybe.... UNACCEPTABLE!!!!!!!! But now out of my control so I'm having to run the risk that something will go wrong or someone… Read Full Review

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★☆☆☆☆

“Remortgage with them, watch your house value reduce by 20k”

Written on: 17/08/2015 by LouisKing469 (1 review written)

I have now waited 5 weeks for a remortgage which got the grand 'yes' within days, all was looking great. 2.39 % interest, able to borrow a further 5 k for home improvements.. All until the 'drive by' valuation came back 20k less than it was worth 2 years ago when a proper survey was conducted. This I believe is a common tactic they are employing towards all their remortgage customers. Credit check, yes, re-morgage, yes.. accept with much higher payments than intially anticipated as your house… Read Full Review

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★☆☆☆☆

“shocking service including outright lies.”

Written on: 28/06/2015 by ChristopherLangston (1 review written)

Currently being told by the seller that the property we wanted a motage for is being put back on the market. The reason for this is due to the information that we were given by Natwest Mortage Centre was a total lie and the seller no longer trusts us. nearly two full weeks of zero communication from Natwest only to be told that we did not give the required documents. In actual fact the documents have been with Natwest from day one and four Natwest employees have promised us that they have… Read Full Review

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★☆☆☆☆

“Slow”

Written on: 21/06/2015 by 378Christian (1 review written)

My purchaser is using Natwest as his banks with them in their private banking section. They have been so slow and no matter what timescales they give him, they breach it. I accepted the offer over 6 weeks ago and they have still not carried out the valuation. Do not use them. I used the halifax for mine. Application, valuation and offer all in under 2 weeks… Read Full Review

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★☆☆☆☆

“Building Survey not booked”

Written on: 22/05/2015 by roreilly (1 review written)

We paid for a building survey with Natwest which we understood had been booked in and done. I enquiries after 2 weeks why we had not received the report and was told it must be in the post. Another week later I called again to find that they had only instructed a valuation rather than a survey. I was told it would be sorted- NO APOLOGY. Three days later I called Legal and General to follow up and was told there was a stop on the survey. Eventually it has been instructed and may take up to 10… Read Full Review

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★☆☆☆☆

“Not that impressed so far.”

Written on: 21/05/2015 by JEdmonds (1 review written)

Had initial meeting in local branch on 25th April 2015, rung them today, (as all we have heard from to date, is the solicitor they appointed to act on our/their behalf). It would seem that there was a couple of notes on their system, put on their on 29th April 2015, requesting further information from us, but hadn't thought to contact us via email/post or telephone to ask for this extra information, so for the past month, nothing has moved forwards on our application, and if I hadn't of rung… Read Full Review

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★★★★★

“Brilliant from start to finish”

Written on: 03/05/2015 by KarterGreene102 (1 review written)

We made an initial appointment with our branch mortgage advisor to see where we were and had a 5% deposit to begin with. She didn't mess around, told us we had a bit of work to do with our credit files as they were not accurate and talked us through everything we needed to do to proceed. The whole team at the branch supported us, always replied promptly to questions and called us back without fail as we were first time buyers so was all new to us. They were fantastic and worked with us every… Read Full Review

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★☆☆☆☆

“SLOW, INEFFICIENT AND SLOW”

Written on: 08/04/2015 by GaelGrace77 (1 review written)

We applied for a natwest mortgage as a second time buyer (have another property as buy to let), and as I also bank with Natwest, thought I stand a better chance of going with the bank that knows my financial history better than anyone else. How wrong I was. They took forever to initially consider it, wasted precious time doing diddly squat, valuation took over 5 weeks to be instructed then they sat on it for another 4 weeks. Will they offer, won't they offer ? I didn't realise it was a joke… Read Full Review

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★☆☆☆☆

“Awful service shocking attitude from underwriter.”

Written on: 14/03/2015 by Bender199 (1 review written)

Booked an appointment in branch to sort out a mortgage already had the agreement in principal which was done online was told to bring lots of paperwork. Went into the appointment to be told you don't need any of that then he did the same online agreement in principal and booked another appointment for 2 weeks down the line. went back in for the next appointment which was told would last 2 to 3 hours it took 5.5 hours as the system crashed twice and after all that only to be told at the very… Read Full Review

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★☆☆☆☆

“business bank manager ruined my finances natwest...”

Written on: 05/03/2015 by DakotaLoomis (1 review written)

I got into financial difficulty in 2009,after being made redundant. I was in the middle of financing my own business,already had a steady mortgage with Natwest. Told to get business manager account for finance. Got refused finance for business. Second option get a job. I did. Unfortunately this took a month or so to dk. I tried calling the bank. You need to speak with bm, tried for three long months. No response.cant talk yo anyone in branch. I've now missed three months payments as my… Read Full Review

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★☆☆☆☆

“NatWest are too slow”

Written on: 24/02/2015

I am still waiting for a response to my mortgage application which has been with NatWest for over 2 months. They have a queue system for reviewing a case (fair enough) but this means that if they require further documentation or clarification from you, you will go to the back of the queue. In spite of my submitting all the requested documents in the first instance they requested further items 4 times, with about 10 days in between each request. Why could they not be thorough and request them… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 15/02/2015 by ivDelaney364 (1 review written)

Had a meeting, my credit rating, salary and out goings were reviewed. I mentioned I had a student loan and was informed that it would not be considered. They kindly printed a mortgage in principle for 150k and told me to view some properties. I found the perfect house for my family and had an offer accepted for 145k and booked an appointment for the application. Over 2 hours of questions and clicking boxes and I had been told all was good and signed on the dotted line. Only to return to… Read Full Review

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★★★★☆

“very good”

Written on: 27/01/2015 by Douglas495 (1 review written)

Offer received within 4 weeks.....applied at Christmas period all questions were answers within goof time scales… Read Full Review

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