Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.3 / 5
1175
89% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Helping me to move house”

Written on: 10/09/2016 by Tanzy2014 (1 review written)

He was extremely helpful and took all ths stress of sorting things out for me. He found the suppliers in our new home for me plus their contact numbers,explained what i had to do which wasnt much as he dealt with it. Gave me extremely sound advice and made me feei valued.Your company definately delivers what is on the tin ,well done and thank you from a very satisfied customer, i hope we have a long and fruitful partnership. Regarards. … Read Full Review

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★★★★★

“Better service and speed than my old supplier so win-win”

Written on: 10/09/2016 by yiHarris-Alt445 (1 review written)

Better service and speed than my old supplier so win-win… Read Full Review

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★★★★☆

“PRS Solihull”

Written on: 08/09/2016 by Dawson150 (1 review written)

I joined in June of this year and so far I am very happy with the service of Utility Warehouse. I certainly like the Cash Back card, very handy… Read Full Review

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★★★★★

“The overall experience”

Written on: 08/09/2016 by Sweeney472 (1 review written)

I have only recently changed to Utility Warehouse and I have been very impressed. Everything that has needed to be done has been handled efficiently and with and helpfulness. The staff have always been willing to go that bit extra to make sure that I succeed with what needs to be done. I would, and have, recommend Utility Warehouse to anyone… Read Full Review

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★★★★★

“Best thing I've ever done!”

Written on: 08/09/2016 by Monaghanpr1986 (1 review written)

Since joining the Utility warehouse nearly 6 years ago I HAVE FOUND IT EASY TO KEEP ON TOP OF MY BILS AND DIRECT DEBITS FOR all my utilities, e.g gas, electic, house phone, mobile phone and broadband with one simple bill, clearly laid out so it's easy to understand. The other really good thing I like is that when you phone up you actually get to speak to a person, not a machine. Calls are answered quickly and the staff deal with queries efficiently and effectively in a friendly and informative… Read Full Review

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★★★★★

“very efficient migration from BT ”

Written on: 08/09/2016 by Ramseyvr29 (1 review written)

switched over from the drded BT and was v impressed at the way it was all handled by UW and cheaper too no problems ., everything worked as hoped for great company well recommended to anyone thinking of doing the same … Read Full Review

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★★★★★

“Cheap and reliable”

Written on: 08/09/2016 by NelsonMiranda (1 review written)

UW have been reliable and their service has been excellent. The broadband has been reliable too, no drama. With everything else all included in one boll it's easy and convenient… Read Full Review

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★★★★★

“Always do what they say”

Written on: 08/09/2016 by Roseje38 (1 review written)

Having suffered at the hands of one of the so called "big boys" in the early days of broadband, it was refreshing to find a provider who did what they said they would. In addition, when the speed seemed slow, they took time to call me back (several times due to my misunderstanding of the process and cutting them off) and talked me through changing channels. When fibre became available, again the process was simple, the connection straightforward (didn't have to do anything) and when the… Read Full Review

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★★★★☆

“Helpful staff”

Written on: 08/09/2016 by MarquiseHenderson461 (1 review written)

Staff always patient and polite and explain clearly. Good service… Read Full Review

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★★★★★

“Quick to friends”

Written on: 07/09/2016 by crAustin337 (1 review written)

I have found U/W very easy to contact & speak with enabling me to speak of any problems with ease. The on-line bill statements etc are also clearly shown so it is easy for bills to be understood… Read Full Review

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★★★★★

“Faultless...”

Written on: 07/09/2016 by Eleanor374 (1 review written)

From start to finish Utility Warehouse staff are pleasant, polite and very helpful. I have contacted on few occasions and each time come away more than satisfied with level of response. Have recommended to few friends without hesitation. Cash back card very useful and nice surprise when receiving next bill… Read Full Review

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★★★★☆

“Tims review”

Written on: 07/09/2016 by ntBaker5 (1 review written)

Does what is says on the tin Fin d very helpful when have problem Staff very friendly and knowledgable… Read Full Review

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★★★★★

“Super rated service”

Written on: 07/09/2016 by fcEdwards305 (1 review written)

Every service from the variety of amazing services are top rated putting a smile on everyone's faces. Plus all the help and advice from professional understanding kind service team listening to anything and 9 out 10 always solve a problem whatever it is. Plus the great deals and prices is just to top it all off. I highly recommend to all… Read Full Review

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★★☆☆☆

“Still no appointment booked”

Written on: 06/09/2016 by Corriganvanessa (1 review written)

My internet connection is very poor, especially at the weekends for some reason, when I can't watch any catchup tv or Netflix on my smart tv due to no signal. I applied to upgrade to fibre weeks ago but still have not received an appointment to do so. I have been very impressed with the call centre service, especially when I resently decided to take out a phone contract with you and spoke with a guy who was very patient and up for a bit of friendly banter. It would be nice to know why there… Read Full Review

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★★★★★

“Upgrade To Ultra Broad Band”

Written on: 06/09/2016 by June189 (1 review written)

Kept well informed by staff at Utility Warehouse on the run up to the upgrade. All went well and broad band speed increased from 0.7 Mbps upload and 3.2Mbps down load, up to 9.99Mbps up load and 39.97Mbps for down load following the upgrade to Ultra Broad Band. I had regular texts on the progress, which was useful… Read Full Review

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★★★★★

“broadband help”

Written on: 05/09/2016 by AnnSullivan99 (1 review written)

had trouble getting a connection for a couple of days - spoke to a lovely guy from Cardiff actually and he was very helpful and very patient… Read Full Review

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★★★★★

“Simply the best ”

Written on: 05/09/2016 by ndTilley377 (1 review written)

The change over was effortless. Love the fact I'll get 1 bill for 4 utilities. I am already asking friends to see if they're interested The service is very good and it's easy to speak to somone by phone when you have a question I am having problems with viewing my account online but have every confidence it will get sorted … Read Full Review

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★★★★☆

“Good Customer Service”

Written on: 04/09/2016 by Dolanku169 (1 review written)

I have been with Utility Warehouse now for about four years and have found them always to be offering the latest deals and hand sets, I am very happy and recommended your company to my daughters boyfriend now fiance who is also benefiting from your good customer service and hand sets on the mobile package he has also gone over to gas and electricity with you. The one down side I have is I have a mobile phone that my daughter has (she is 21) so not a child and her phone gets an awful lot of use… Read Full Review

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★★★★☆

“Help when needed”

Written on: 30/08/2016 by Jensencm452 (1 review written)

Always good to speak to an England based call centre who are well versed in their knowledge. Wait is usually quick and it's good to be told how long the queue is. I've found most problems are solved quickly and if there is a problem they will seek more experienced help. More problems giving advice on Apple problems but they have usually been solved eventually… Read Full Review

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★★★★☆

“Joining UW Broadband”

Written on: 28/08/2016 by Pike471 (1 review written)

I had been with my former ISP for twenty years. At 85 years of age, I am a complete duffer at the technical side of all this business so approached the task of joining UW with some apprehension! However I was quickly reassured by the written material I received and the help I got from your helpline. Your patience in dealing with old crocks is amazing! I soon had my new router working and I am happy to say that the improvement in my broadband speed is excellent… Read Full Review

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