Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
4.0 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“change of bank ”

Written on: 28/01/2015 by Maldonadozm279 (1 review written)

i always find the staff helpfull freindly and happy they talk to you and ask how you are and i like that. very good staff… Read Full Review

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★★★★★

“Simple and economical”

Written on: 27/01/2015 by RexHurley (1 review written)

Everything I was told about prices was true and I have saved money. The website is clear and easy to use and my shopping card gives me real savings on my bills. I have phoned for information on a couple of occasions and have been attended to by a real person, who was easy to talk to and very helpful. Submitting meter readings is also very easy online… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 26/01/2015 by JoannaKay (1 review written)

Time and time again I receive excellent customer service from your company. Thank you… Read Full Review

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★★★★★

“Overall a good service”

Written on: 26/01/2015 by Holbrookgl459 (1 review written)

We've been with Utility Warehouse for about 3 years now and have no cause to complain, we had tried several other providers in fact we got to changing every year looking for the best deal, we believe we get a continuos good deal with Utility Warehouse and I would recommend them to anyone. They are at the present time sorting out a problem with our broadband the engineers and all the people we've spoken to have been helpful and courteous… Read Full Review

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★★★★★

“A much better experience than one would have expected”

Written on: 26/01/2015 by Daviszj347 (1 review written)

I am not very computer savvy (I am 84) but I was immediately put at ease. I was taken through the problem I had at my own speed. When it was found that my computer was properly set up, your consultant took me on to the internet to my e-mail provider and stayed on the phone line with me until I had cleared the fault. Whilst we were discussing the main problem your consultant noticed that my general broadband experience could be speeded up and facilitated that… Read Full Review

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★★★★☆

“I know that when I ring U.W. I will always be able to...”

Written on: 26/01/2015 by McLean424 (1 review written)

I know that when I ring U.W. I will always be able to speak to someone who speaks good English so there has never been the problem of 'misunderstanding'… Read Full Review

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★★★★★

“A fair discount club”

Written on: 26/01/2015 by Ezequielf7 (1 review written)

The only thing that I dislike. is the somewhat old Email system POP 3 (Post Office Protocol) which can make it difficult to set-up an email account with some newer accounts.Fortunately the help line offers very good assistance to enable compatibility with the IMAP system . Energy costs are fair and the bills are clear and easy to understand. As a light user, I was sorry to loose the 24 /7 free calls… Read Full Review

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★★★★★

“Cuctomer service is fantastic”

Written on: 25/01/2015 by 76Vargas (1 review written)

Have been with Utility Warehouse for three months, having transferred Broadband,Telephone, Electricity and Gas Supply, and Mobile phone. Service has been most impressive, had no problems with transfers. Had to contact them by telephone with questions and each time the call was answered very quickly by helpful person who either answered my question or rapidly passed my call to a colleague who speedily dealt with my query. I am very pleased that I transferred to Utility Warehouse and highly… Read Full Review

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★★★★☆

“Mostly satisfied customer”

Written on: 25/01/2015 by nqSimpson217 (1 review written)

Have been with utility warehouse for several years and have always had good service. Not really been any problems, but any questions have been delt with well. The only glitch is that our exchange has not been unbundled so I cannot get superfast broadband. I do not think this is U.W.'s fault, but perhaps they could work on it… Read Full Review

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★★★★☆

“complete confidence when I ring.I like answer phone voice.”

Written on: 25/01/2015 by Caitlyn86 (1 review written)

Ocasionaly when I call I find it hard to hear or understand the foreign voices I am a little deaf and I ask them to move their mike closer to their mouths and then it OK. As for the service itself I can tell they are all trying to be friendly and sort out my problems,and as I am not that good with computer tech: they work wonders sometimes. My problems are mainly trivial and its my own fault mostly that has caused it. So I would say like some companies I contact, I do not dread contacting you… Read Full Review

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★★★★★

“PROBLEM WITH BROADBAND ROUTER”

Written on: 25/01/2015 by MacieMcCollum390 (1 review written)

AFTER COMING UP WITH ABROADBAND PROBLEM I CONTACTED THE U.W. TECHNICAL DEPARTMENT. THE PERSON IWAS TALKING TO EVENTUALLY SORTED OUT THE FAULT, RESULTING IN ME GETTING A NEW ROUTER. THE TECHNICION WAS VERY POLITE AND EXTREMELY EFFICIENT,FULL MARKS TO U.W… Read Full Review

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★★★★★

“HELP IN NEED”

Written on: 25/01/2015

IT HAS BEEN NECESSARY TO PHONE FOR HELP TWICE IN THE LAST FEW WEEKS WITH DIFFERENT PLEAS FOR HELP. ON BOTH OCCASIONS THE HELP GIVEN HAS BEEN FIRST CLASS. A PERSONAL SERVICE VERY RARELY MET WITH ON LINE. I LIKED THE CALM AND PROFESSIONAL MANNER MY PROBLEM WAS MET WITH. HAVING A 0800 NUMBER TO CALL REDUCED THE ANXIETY SOMETIMES ASSOCIATED WITH TRYING TO SOLVE A DIFFICULT PROBLEM. THIS SERVICE IS VERY RARELY MET IF AT ALL. I WOULD CERTAINLY RECOMMEND UTILITY WAREHOUSE… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 25/01/2015 by Ezekiel83 (1 review written)

It's great to have all the utility bills under one supplier. Always very helpful with queries. Loads of benefits when you're a customer with more than 1 utility with them. Have saved money and would highly recommend.The broadband service is fantastic and so much cheaper than BT who I was with before… Read Full Review

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★★★★★

“Customer Care”

Written on: 25/01/2015 by Johanna354 (1 review written)

I can always speak to and adviser within a very short time and always feel that the customer care team are there to help me, not just the supplier… Read Full Review

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★★★★★

“How I see this.”

Written on: 25/01/2015 by EmersonHarvey417 (1 review written)

When I signed on to U.W. I was more than pleasantly surprised how much less my outgoings as I changed my different suppliers i.e. Gas, electric, phone, and broadband to U.W. and have never regretted it. There was one little glitch regarding my phone bill which I am pleased to say, was quickly resolved. I know prices have escalated and I have had numerous offers by phone to change to change to what was described as a much lower price, but from past experience I declined saying: Thank you, but… Read Full Review

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★★★★★

“Excellent prompt service good explanations easy to...”

Written on: 25/01/2015 by Aliyah56 (1 review written)

Excellent prompt service good explanations easy to understand telephone instructions and value for money… Read Full Review

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★★★★☆

“why waste effort”

Written on: 24/01/2015 by Ashlynr360 (1 review written)

My review is based on my meter reading totals. A letter is sent out very quickly if the reading is incompatible with expectations. This is sent when the differenve is only two points! When readings are sent in on the first day of the month they do not appear on that months bill. So why bother? Other than that the system runs well. Do we need such a lot of paper every month? I like my paper bills and do not want to receive an electronic bill, but a bit less paper please… Read Full Review

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★★★★☆

“Not a problem with your service. We do not have a...”

Written on: 23/01/2015 by donaldjane (1 review written)

Not a problem with your service. We do not have a particularly good signal here, but are more than satisfied with the service received from Utility Warehouse… Read Full Review

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★★★★☆

“Email service query”

Written on: 23/01/2015 by jeanbraine (1 review written)

Long time waiting to be put through, because of particularly busy period. When finally spoke to person, problem explained very quickly re uw problem which had resulted in my not being able to send emails. Shortly after this my emailing service was working as normal. Person was Polite and apologetic and assured me that it would be put right quickly… Read Full Review

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★★★★☆

“A good service”

Written on: 23/01/2015 by Heageman (1 review written)

I do not attempt to download films or play games (except Solitaire) so my experience is a bit limited, but when surfing I get a quick response with no drop-outs. I have absolutely no complaints… Read Full Review

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