Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.1 / 5
677
85% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Support”

Written on: 29/08/2015

Since moving to Utility Warehouse I have been very happy with the service I have received. Staff are always friendly and helpful; they understand that older users are not always as confident as younger folk and they are patient and understanding. Costs for the utilities are very comparable with other suppliers. Excellent service - I recommend to many friends to look into moving to UW… Read Full Review

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★★★★★

“General”

Written on: 29/08/2015 by 119Blevins (1 review written)

We use UW for phone, broadband, gas and electricity. We get a great service and we have always been very happy with the charges. We do recommend to family and friends. I have often been stopped in the street by other service providers trying to get my custom but they can never make a match. Usually when I tell them I am with UW they don't even try to match. They know that they can't… Read Full Review

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★★★★☆

“Significant savings on fuel costs”

Written on: 29/08/2015 by 164Hudson (1 review written)

I know my fuel charges are considerably lower and I save additional money each week using my UW discount card in Sainsbury's. I have found their support staff very efficient and they are always eager to come up with a solution if you have an issue. I would appreciate more transparency on their fuel costs compared to other suppliers… Read Full Review

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★★★★★

“Ahead of the competion”

Written on: 29/08/2015 by PaulMcDaniel (1 review written)

After spending time with many of this companies competitors its great to be with a company that still believes in customer satisfaction. I would not hesitate to recommend Utility Warehouse to my friends and family. In fact I already have on a number of occasions. The only thing I don't like is that when I asked about my internet dropping out the advisor kept trying to blame my equipment and setup… Read Full Review

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★★★☆☆

“Broadband and phone and utilities together”

Written on: 29/08/2015 by Kamari282 (1 review written)

When I was sold the package, I bought the cash card which makes a charge of £2 per month (one for me and one for the wife). However, I hardly ever used it as many of the stores I did not go to but also my own bank would give me up to 3% cashback anyway. It was also a hassle to rememebr to transfer funds over and sometimes have money sitting about in the cashback card fund doing nothing. I emailed several time to cancel my card to no avail. Last week I called up and spoke to a nice person who… Read Full Review

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★★★★☆

“most of my utility bills are under the same roof.New...”

Written on: 29/08/2015 by PiperOrr62 (1 review written)

By and large I am satisfied with Utility Warehouse, they give a good service, electricity, gas, phone, mobile and broadband. On the rare occasions I have not been perfectly happy is when say, you estimate usage, on one occasion, the usage before that was adequate, but you reduced the estimation and before any length of time, because the estimated figure was so low, amounts were stockpiling to the extent I was I think in the debt, owing £100/£200 to you. When I queried the large amount and… Read Full Review

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★★★★★

“Good service”

Written on: 28/08/2015 by Tucker26 (1 review written)

All my utilities are with UW and I'm very pleased with every aspect of the service. The money back aspect is an added bonus… Read Full Review

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★★★★★

“You are theBest”

Written on: 28/08/2015 by hudmick123 (1 review written)

My wife and I are so pleased with you,we wish we had joined erlier. My son has recently joined you and is really satisfied. … Read Full Review

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★★★★★

“The best yet”

Written on: 27/08/2015 by Bbingham (1 review written)

Someone always willing to talk & to give time &'clear instructions if I am met with problems, especially with the phone… Read Full Review

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★★★★☆

“Good but not perfect”

Written on: 27/08/2015 by GarryFareham (1 review written)

The main issue I have with Utility Warehouse is the slow speed of their Broadband in my area. It is the slowest where I live and even if I upgraded to Fibre Optic their view of the speed I should get is still the slowest of all the fibre optic Broadband. On a positive note their bills are presented well, easy to understand, the customer service is excellent and their energy prices compare very well too… Read Full Review

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★★★★☆

“Changing over from another supplier ”

Written on: 27/08/2015 by margron2 (1 review written)

We are informed through the media we should change our suppliers from time to time, being a bit long in the tooth, we were reluctant to do this (no worries) the change to Utility Warehouse went very smoothly and quickly, this was with the help of a employee. The bonus is we save money plus everything is on one account so we do not have to bounce about from one phone number to another. The fact that you talk to a person when you call, in a dialect we older ones can understand. Sometimes it may… Read Full Review

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★★★★★

“Great Service”

Written on: 27/08/2015 by chas49 (1 review written)

They have always given good service and have saved me money. … Read Full Review

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★★★★★

“Very good service”

Written on: 27/08/2015 by Alibongo12 (1 review written)

I thought the phone was answered quickly and I liked that it said it would be answered in so many minutes so I could decide to hold or ring back later. When it was answered, they apologised for the wait too. The staff member was very polite and found my account easily. He was able to explain what my payments were based on and looked at where I could lower myomthlybamount and where he suggested I may need to up the other if I wanted to. He then asked if there was anything else they could do for… Read Full Review

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★★★★★

“Outgoing Mail Problems ”

Written on: 27/08/2015 by chasager (1 review written)

Updated to Windows 10 and could not e-mail out. Technical Engineer  answered the call and dealt with the matter . Immediately identified problem as security level high.. Advised on how to resolve with a command script. 30 Minutes later after carrying out his instructions problem resolved. Thanks very grateful and very pleased with how professionally and efficiently problem resolved. … Read Full Review

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★★★★★

“Unrivalled, excellent customer service!”

Written on: 27/08/2015 by Tiffster (2 reviews written)

I've been using Utility Warehouse for 6 years, for all my properties, and I recommend them to friends, family (who all use UW), and anyone else I end up chatting to about energy prices or bills! I don't miss long waits on the phone to speak to someone I can't understand and who doesn't resolve my issue! When I call UW a REAL person answers, and is polite, knowledgable, efficient, and proactive about answering my query. I wouldn't go anywhere else now, I'm completely converted! Taking 4… Read Full Review

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★★★★☆

“Five services review”

Written on: 25/08/2015 by Jones1988 (1 review written)

Very happy overall with service but not clear about the savings being made. You are taking too long to answer calls and sometimes my call has been dropped. I like the proactive broadband advice and monitoring of my usage. The electricity moving home team OK but have not resolved the dispute with previous supplier. Billing could do with a review to make clearer but not a big problem… Read Full Review

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★★★★★

“got the help we needed”

Written on: 24/08/2015 by Hays489 (1 review written)

Having been necessary to contact Utility Warehouse on the phone, over a problem with our card ,wI was able to talk to a very nice young lady,who sorted the problem out in a matter of minutes.She was very pleasant, and helped by dealing with our need to put cash on our card. Very good service… Read Full Review

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★★★★★

“more than happy ”

Written on: 24/08/2015 by Rooney348 (1 review written)

I am happy with the service I am getting, easy calling customer service and they are always helpful… Read Full Review

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★★★★☆

“Utility Warehouse Broadband”

Written on: 24/08/2015 by JaylinHubbard485 (1 review written)

Am saving on telephone and broadband cost but broadband is slow and sometimes poor. Although 21st August I have still not yet received my August Summary - previous months received in the middle of each month. … Read Full Review

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★★★☆☆

“could be better”

Written on: 24/08/2015 by Mattinglytk257 (1 review written)

switch was easy, bills are clear but broadband service is not a consistent as it was with BT. Have had to re-connect all tablets/laptops and phones twice… Read Full Review

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