Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

Click here if this is your business
★★★★☆
4.0 / 5
554
82% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Any problems I've had are probably down to my lack of...”

Written on: 02/05/2015 by Graysonz231 (1 review written)

Any problems I've had are probably down to my lack of knowledge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy”

Written on: 02/05/2015 by Milesty331 (1 review written)

Well I'm impressed so far. Changed over from talktalk this week. Easy to set up modem and so far has been excellent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great customer service”

Written on: 02/05/2015

Utility warehouse have time and time again proven themselves with their customer service. If you're having trouble with understanding your bill or your energy consumption they will go through it all with you without making you feel like they're trying to rush you. Recently had a problem with the connection and I've had daily emails and voicemails from them keeping me up to speed. Very happy indeed. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic value and service”

Written on: 02/05/2015 by 214Pope (1 review written)

Having been a customer for over five years I must say I have never been happier with my utility provider. My bills have always been accurate and up to date. They have always informed me off any offers that are available and the personal service from the distributor that introduced me to the company has been fantastic. Where else could I get a personal account manager who looks after everything for me. The saving I have made on my shopping on line and I store have been great… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Value”

Written on: 02/05/2015 by munnzy199 (1 review written)

Have been a customer for over 4 years now with great money saving results. Any issue's we have had have been dealt with quickly and resolved them. very happy bunny… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Have all five if you can”

Written on: 02/05/2015 by Allen447 (1 review written)

I love the reduced bills, my solar panels are proving their value and my gas seems reasonable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great customer service”

Written on: 02/05/2015 by Sloanwy210 (1 review written)

sorted our problem and gave exceptional customer service and support each day we were having our internet connection monitored. Been a satisfied customer for a long time and always recommend UW to friends and colleagues for their great prices, quality of service and reliability. I did however think that having to re package and pay special delivery to return to UWf a broken Rooter was unnecessary. I believe UW need to have a re think on that based in competitors who don't bother with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Full Coverage Good Balue”

Written on: 02/05/2015 by 461Law (1 review written)

I gave been with UW for about 5 yrs now. I have moved house / the individuals on the phone on the few occasions I have rung have been helpful and relevant. I am waiting for my credits to come back to me but I'm sure that will happen. Better than any other of the energy companies I have dealt with during this period… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Advice regarding Home Phone and Cash-back”

Written on: 02/05/2015 by Austinx1969 (1 review written)

I received some worthwhile advice and confirmation that I am receiving the best offers from UTW. Cash-back : I would like to suggest that Waitrose is added to the UTW list of retailers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“jolly good company!”

Written on: 30/04/2015 by CamdenHoughton (1 review written)

excellent trouble free change over from existing services,personel contact with staff faultless,have no dislikes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Oustanding customer service”

Written on: 30/04/2015 by skinnep1 (1 review written)

I have been a customer of the Utility Warehouse for over 10 years, and, as with any company I have had some minor issues, however, the way that the company has dealt with such issues has always been amazing. Nothing is ever too much trouble, they are always courteous, and have never failed to solve my issues. Compare this situation to when I used to get 7 bills a month from 4 different providers! Everyone blames each other, nobody would take responsibility for the issues, and it would take… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“responsive support”

Written on: 30/04/2015

They answer the phone in a trice and take ownership of the problem. No hard to understand regional accents and knowleable people. When you need to solve a problem they are so much better than the rest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Really personal friendly service.”

Written on: 30/04/2015 by ron2394 (1 review written)

My problem was answered by a very friendly guy. Not only did he sort out my problem but he gave me tips on how to maintain my internet equipment. Really nice guy who turned a routine problem call into a pleasant chat. I have never had any problems with Utility warehouse that has not been sorted out on the spot. Thank you Utility warehouse, you are a refreshing change from Virgin Media and British Gas. Mr Ronald Jones, Liverpool… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent technical support”

Written on: 19/04/2015 by BrooksLane (1 review written)

Had a problem with our internet and technical support was brilliant !! He was calm , professional and very knowledgeable and patient.It was also reassurring that access to the support was easy and instant so thankyou !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Internet connection loss”

Written on: 15/04/2015

My internet connection became increasingly worse and I rang Utility Warehouse.Call answered very quickly(within 2 minutes) and call handler handles problem very well. He explained certain steps I should take to check connection and when that made no difference upgraded my call to another department.Again call answered quickly and to cut a long story short a new router, splitter, cables etc were delivered to me promptly and when even this did not completly resolve problem he arranged for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puddleduck89's Comment

Written on: 18/04/2015

What was the problem in the end an what speed were getting my internet ATM is very poor considering I should be getting up to 16mb I'm barely getting 6

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“download”

Written on: 12/04/2015 by NadiaBarr93 (1 review written)

download and upload speed is as good as I require, other than that I use the internet very little… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“GOOD THOUGH SLOW AT TIMES”

Written on: 11/04/2015 by TedVenn (1 review written)

Most of the time the Broadband service here in the Northern Highlands is satisfactory, but there are times when the download and upload speeds are extremely slow or non-existent. The problem would seem to relate to the infrastructure; i.e. cabling and the local exchange. It is all very well to extend fibre optic cables, but in sparsely populated rural locations the Broadband service leaves much to be desired… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Update on Utility Warehouse”

Written on: 11/04/2015 by Hanna180 (1 review written)

Looking forward to when you will include Council Tax and Water in the monthly bill. I share the benefits of Utility Warehouse with family and friends, encouraging them to join… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Customer Service Fabulous perfection. ”

Written on: 11/04/2015 by DeeganDickson194 (1 review written)

Cannot fault Utility Warehouse Customer Service Exceptional. Very happy with all Utility Warehouse do. I have no problems with Utility Watehouse … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Too many recoveries”

Written on: 11/04/2015 by Childers269 (1 review written)

Connection is often lost during pauses and even in the middle of doing something. This is worrying in the course of a financial consultation/transaction. The messages "recovering the web page" or "trying to find a solution" come up all too frequently!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview