Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
4.0 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★☆☆

“Average broadband, superior customer service”

Written on: 16/02/2015 by JohnS57 (1 review written)

The broadband service is as good as we can get in our area, but the Utility Warehouse beats its competitors in Customer Service… Read Full Review

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★★★★★

“Utility Warehouse provided FBB where other ISP's...”

Written on: 15/02/2015 by 115Crawford (1 review written)

Having been avidly waiting for fibre broadband in my areas for quite some time, being a vigilant techy also for my own family use, stayed in contact with various FBB providers. The day I could actually get the new broadband to my house has well and truly passed and still I couldn't get the service I wanted from what I would call the bigger plays. So I contacted various smaller FBB providers and sure enough they could provide the service. In the end I plumbed for Utility Warehouse they seemed… Read Full Review

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★★★★★

“Easy, Reliable, Fast”

Written on: 14/02/2015 by Whalenzb1963 (1 review written)

An easy reliable service that I have used for the last 6 years! Even when my personal citumstances changed and I went from being single to having my partner and her 18year old daughter move in I haven't had a single complaint to make!… Read Full Review

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★★★★★

“The best. ”

Written on: 14/02/2015 by Amiyao85 (1 review written)

I save money and get cash back on my shopping. The people who answer the phones are helpful and knowledgeable and very polite, with a fairly short waiting time. I save money on all my bills, and phone line, mobile and texts, even abroad… Read Full Review

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★★★★★

“Great Value Broadband and Service”

Written on: 12/02/2015 by bungle37 (1 review written)

I have been with Utility Warehouse for many years now, and have recommended them lots. I have all services with them (gas electric phone broadband and mobiles). Never had an issue, and we also save around £40 off our bill every month thanks to their CashBack card. The broadband is quicker than the previous supplier, and its always reliable. To top off everything, customer services are in the UK, and the speed of answering is very good. I would have no hesitation in recommending their… Read Full Review

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★★☆☆☆

“Weak wifi”

Written on: 05/02/2015 by Keith1st (1 review written)

The wifi router supplied by UW club is not powerful enough to overcome stronger signals from other nearby providers. A speed test connected by cable shows a good signal is being provided but when reverting to wifi the signal is reduced to less than half that which is available by cable. I have asked tech support what can be done and I am told to do my own research and buy a better wifi router from PC world at my own expense. I do not consider this a satisfactory situation as if the equipment… Read Full Review

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★★★☆☆

“meter reading ”

Written on: 02/02/2015 by PrincessBriggs (1 review written)

I feel i am paying too much for electricity and can't seem to get it sorted out . I don't put lights on unless absolutely necessary and don't use my oven much and yet my bill is still high… Read Full Review

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★★★★★

“precise,helpful and supportive”

Written on: 29/01/2015 by Damion371 (1 review written)

member of staff was very helpful and knowledgeable. He understood the problem immediately and was able to offer advice even though the product at fault was not his. I followed his instructions and was able to resolve the issue within the hour… Read Full Review

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★★★★★

“change of bank ”

Written on: 28/01/2015 by Maldonadozm279 (1 review written)

i always find the staff helpfull freindly and happy they talk to you and ask how you are and i like that. very good staff… Read Full Review

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★★★★★

“Simple and economical”

Written on: 27/01/2015 by RexHurley (1 review written)

Everything I was told about prices was true and I have saved money. The website is clear and easy to use and my shopping card gives me real savings on my bills. I have phoned for information on a couple of occasions and have been attended to by a real person, who was easy to talk to and very helpful. Submitting meter readings is also very easy online… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 26/01/2015 by JoannaKay (1 review written)

Time and time again I receive excellent customer service from your company. Thank you… Read Full Review

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★★★★★

“Overall a good service”

Written on: 26/01/2015 by Holbrookgl459 (1 review written)

We've been with Utility Warehouse for about 3 years now and have no cause to complain, we had tried several other providers in fact we got to changing every year looking for the best deal, we believe we get a continuos good deal with Utility Warehouse and I would recommend them to anyone. They are at the present time sorting out a problem with our broadband the engineers and all the people we've spoken to have been helpful and courteous… Read Full Review

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★★★★★

“A much better experience than one would have expected”

Written on: 26/01/2015 by Daviszj347 (1 review written)

I am not very computer savvy (I am 84) but I was immediately put at ease. I was taken through the problem I had at my own speed. When it was found that my computer was properly set up, your consultant took me on to the internet to my e-mail provider and stayed on the phone line with me until I had cleared the fault. Whilst we were discussing the main problem your consultant noticed that my general broadband experience could be speeded up and facilitated that… Read Full Review

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★★★★☆

“I know that when I ring U.W. I will always be able to...”

Written on: 26/01/2015 by McLean424 (1 review written)

I know that when I ring U.W. I will always be able to speak to someone who speaks good English so there has never been the problem of 'misunderstanding'… Read Full Review

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★★★★★

“A fair discount club”

Written on: 26/01/2015 by Ezequielf7 (1 review written)

The only thing that I dislike. is the somewhat old Email system POP 3 (Post Office Protocol) which can make it difficult to set-up an email account with some newer accounts.Fortunately the help line offers very good assistance to enable compatibility with the IMAP system . Energy costs are fair and the bills are clear and easy to understand. As a light user, I was sorry to loose the 24 /7 free calls… Read Full Review

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★★★★★

“Cuctomer service is fantastic”

Written on: 25/01/2015 by 76Vargas (1 review written)

Have been with Utility Warehouse for three months, having transferred Broadband,Telephone, Electricity and Gas Supply, and Mobile phone. Service has been most impressive, had no problems with transfers. Had to contact them by telephone with questions and each time the call was answered very quickly by helpful person who either answered my question or rapidly passed my call to a colleague who speedily dealt with my query. I am very pleased that I transferred to Utility Warehouse and highly… Read Full Review

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★★★★☆

“Mostly satisfied customer”

Written on: 25/01/2015 by nqSimpson217 (1 review written)

Have been with utility warehouse for several years and have always had good service. Not really been any problems, but any questions have been delt with well. The only glitch is that our exchange has not been unbundled so I cannot get superfast broadband. I do not think this is U.W.'s fault, but perhaps they could work on it… Read Full Review

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★★★★☆

“complete confidence when I ring.I like answer phone voice.”

Written on: 25/01/2015 by Caitlyn86 (1 review written)

Ocasionaly when I call I find it hard to hear or understand the foreign voices I am a little deaf and I ask them to move their mike closer to their mouths and then it OK. As for the service itself I can tell they are all trying to be friendly and sort out my problems,and as I am not that good with computer tech: they work wonders sometimes. My problems are mainly trivial and its my own fault mostly that has caused it. So I would say like some companies I contact, I do not dread contacting you… Read Full Review

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★★★★★

“PROBLEM WITH BROADBAND ROUTER”

Written on: 25/01/2015 by MacieMcCollum390 (1 review written)

AFTER COMING UP WITH ABROADBAND PROBLEM I CONTACTED THE U.W. TECHNICAL DEPARTMENT. THE PERSON IWAS TALKING TO EVENTUALLY SORTED OUT THE FAULT, RESULTING IN ME GETTING A NEW ROUTER. THE TECHNICION WAS VERY POLITE AND EXTREMELY EFFICIENT,FULL MARKS TO U.W… Read Full Review

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★★★★★

“HELP IN NEED”

Written on: 25/01/2015

IT HAS BEEN NECESSARY TO PHONE FOR HELP TWICE IN THE LAST FEW WEEKS WITH DIFFERENT PLEAS FOR HELP. ON BOTH OCCASIONS THE HELP GIVEN HAS BEEN FIRST CLASS. A PERSONAL SERVICE VERY RARELY MET WITH ON LINE. I LIKED THE CALM AND PROFESSIONAL MANNER MY PROBLEM WAS MET WITH. HAVING A 0800 NUMBER TO CALL REDUCED THE ANXIETY SOMETIMES ASSOCIATED WITH TRYING TO SOLVE A DIFFICULT PROBLEM. THIS SERVICE IS VERY RARELY MET IF AT ALL. I WOULD CERTAINLY RECOMMEND UTILITY WAREHOUSE… Read Full Review

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