Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
3.9 / 5
77% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Grandad with all Utility Warehouse has to offer”

Written on: 10/12/2014

No problem's once over the initial connection. Fine for email and similar. Skype video often dodgy. BBC iplayer poor unless pre-loaded. We are in a small village… Read Full Review

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★★★☆☆

“always get through to a UK operator”

Written on: 09/12/2014 by Beebemf61 (1 review written)

Have always found Utility Warehouse to be available on the telephone but HATE the amount of options you have to go through to an operator, however once through they are very helpful… Read Full Review

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★★★★★

“general”

Written on: 08/12/2014 by TyrellWaugh55 (1 review written)

over all the services supplied are value for money. broad band slow… Read Full Review

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★★★★★

“save lots of cash”

Written on: 06/12/2014 by JoseHart (1 review written)

its the best thing we ever did joining utility warehouse we have 5 things with them of which were very happy and there customer service is second to none… Read Full Review

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★★★★☆

“Good where it matters”

Written on: 06/12/2014 by jiHess180 (1 review written)

I have been with Utility Warehouse for a number of years. Their prices have always been competitive although of late they are not so good at reducing or holding prices as they used to be. It is still value for money and up there with the best. Where they have fallen back is with telephone queries. They used to be so fast now you can wait up to 10 plus minutes at times for a reply. Also some of their staff don't appear to be up to speed on certain topics speaking from recent experiences. I have… Read Full Review

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★★★★★

“Good service easily understood treated in respectable...”

Written on: 06/12/2014 by Bakermn422 (1 review written)

Good service easily understood treated in respectable manner… Read Full Review

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★★★★★

“Sign up for no problems”

Written on: 05/12/2014

As a member of the older generation I am not a computer geek and had a bit of a panic when I 'lost' my broadband connection the other day.I rang the customer service for broadband and straight away had a very reassuring staff member who talked me through my problems. We decided my problem may be my elderly router and straight away I was told I would be sent a new one at no charge.When it arrived a few days later the instructions were so easy to follow I didn't even have to get anyone in to help… Read Full Review

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★★★☆☆

“Broadband is average”

Written on: 05/12/2014

Customer service is great. Modem is not fantastic - one can't always pick up coverage everywhere in the house… Read Full Review

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★★★★★

“Card query”

Written on: 05/12/2014 by Taniak99 (1 review written)

The assistant was extremely helpful and friendly and pointed me in the right direction… Read Full Review

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★★★★★

“A reliable provider”

Written on: 04/12/2014 by tony2023hodgson (1 review written)

Customer services are always helpful and usually solve any problems which arise. I am disappointed with the speed of my broadband but I think this is a BT problem and not Utility warehouse… Read Full Review

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★★★★★

“Audible and patient reponse”

Written on: 04/12/2014 by Maximillian171 (1 review written)

It was such a relief to have someone at the end of the line trying to help me restore my computer to a working condition. He was so patient with me as an old lady of 80 next birthday and for once I was able to keep calm and understnad what he was asking me to do. Other people I have had on the phone to help me from other sources I was unable to fully understand their accent. Then this nice young man took over my computer entirely and set it up for me. Job well done. Much appreciated… Read Full Review

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★★★★☆

“Resolving Customer Problems”

Written on: 04/12/2014

I have had the usual number of problems with broadband over the years and UWB have always tried their best to sort things out. They are always patient and sympathetic and usually the problem is resoved… Read Full Review

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★★★★☆

“Day after storm ”

Written on: 02/12/2014 by guWaddell416 (1 review written)

No internet, phoned UW, after checks, new modem sent,this arrived within the time promised the following day, brilliant - new modem also not working, diagnosed as external fault and the next day was repaired and all working. This took 3 working days, staff were extremely helpful and polite and I greatly appreciate the speed and efficiency that UW provide. Lucky for me I did not discard the old modem, as UW would like it back - but as their service is very good, it will be in the post to them by… Read Full Review

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★★★★★

“Light at the end of the tunnel having struggled for years”

Written on: 02/12/2014 by ClaytonCrouch109 (1 review written)

Having struggled for years with snail speed services, we have at last burst into the sunlight of super fast broadband with Utilitywarehouse. Prior to the switch our speed was 5mbps but has now increased to 54mbps. Fantastic & worth every penny… Read Full Review

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★★★★★

“Utility Warehouse services are the best!”

Written on: 02/12/2014 by nannyhair (1 review written)

Utility Warehouse keep you totally informed about everything, even things you do not think to ask them about, for instance if the price of energy drops, they lower the price that they charge the customer, they send the bills once a month in clear statements so that you know exactly what you are paying for and how much. The phone line rental is the cheapest I know of and the broadband is fast and unlimited. I tell all my friends and family to go with Utility Warehouse, asap, they are the best… Read Full Review

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★★★★★

“smooth changeover”

Written on: 29/11/2014 by TyreeMeredith (1 review written)

I was pleased to get an easy and quick change on all of my household products into one payable bill per month. have only recently changed over, so time will determine if I have done the right thing. but so far, so good… Read Full Review

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★★★★★

“Great service they listen to what u want and get it...”

Written on: 19/11/2014 by AnnabelleSmith322 (1 review written)

Great service they listen to what u want and get it done kenny… Read Full Review

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★★★★★

“Helpful, patient & successful”

Written on: 18/11/2014

We were unable to get BBC i-player on our new TV. We rang Customer Services who, with helpful patience, talked us through the alterations to our router. We are now enjoying good reception on i-player. Thank you Utility Warehouse, great stuff!… Read Full Review

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★★★★☆

“ALL IN ONE”

Written on: 15/11/2014

I like Utility Warehouse because I pay for 5 services with one bill. I also believe they offer good value for money. On the downside, I find their bills difficult to read. It is possible to speak to a real person, whom I found very helpful with not to much of the usual time wasting recorded messages and button pushing. But would definitely recommend… Read Full Review

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★★★★★

“Your the Best”

Written on: 15/11/2014 by Jaylynj464 (1 review written)

I could not ask for a better Utility provider than Utility Warehouse… Read Full Review

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