Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
3.9 / 5
77% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Great service they listen to what u want and get it...”

Written on: 19/11/2014 by AnnabelleSmith322 (1 review written)

Great service they listen to what u want and get it done kenny… Read Full Review

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★★★★★

“Helpful, patient & successful”

Written on: 18/11/2014

We were unable to get BBC i-player on our new TV. We rang Customer Services who, with helpful patience, talked us through the alterations to our router. We are now enjoying good reception on i-player. Thank you Utility Warehouse, great stuff!… Read Full Review

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★★★★☆

“ALL IN ONE”

Written on: 15/11/2014

I like Utility Warehouse because I pay for 5 services with one bill. I also believe they offer good value for money. On the downside, I find their bills difficult to read. It is possible to speak to a real person, whom I found very helpful with not to much of the usual time wasting recorded messages and button pushing. But would definitely recommend… Read Full Review

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★★★★★

“Your the Best”

Written on: 15/11/2014 by Jaylynj464 (1 review written)

I could not ask for a better Utility provider than Utility Warehouse… Read Full Review

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★★★★★

“well worth looking into”

Written on: 15/11/2014 by Meadxa303 (1 review written)

great company staff are always helpful prices fair gas prices always passed on and we are always kept up to date with what is going on… Read Full Review

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★★★★★

“Utility Warehouse value”

Written on: 15/11/2014

The Utility Warehouse broadband does well. It seems to work consistently. I have fibre broadband and this is quick. When I have contacted them for technical advice, the help has been excellent. Indeed so good that I sometimes felt that I was taking up too much of their time. The only downside was that I originally asked for an e-mail address from them, but this didn't happen until I contacted them again. One thing that I have wondered about is the provision of a router amplifier so that I can… Read Full Review

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★★★★☆

“Fixing my broadband problem keep losing internet ”

Written on: 14/11/2014 by sorted5 (1 review written)

My broadband problem was explaned to me and hopefully sorted out now… Read Full Review

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★★★★★

“General service”

Written on: 14/11/2014

Excellent service and assistance. Service was good and value excellent. I will recommend Utility Warehouse to my friends… Read Full Review

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★★★★★

“Great service!”

Written on: 13/11/2014 by Musicl3e (1 review written)

As usual with Utility Warehouse, everything was simple to set up, clear instructions came with the equipment and it arrived quickly. It was well packaged, and everything that was needed was there, including Asdl filters and leads. It all works perfectly well now, but I'm sure, if there is a problem in the future, that help is just a phone call away from a very understanding and helpful team. A very satisfied customer!… Read Full Review

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★★★★★

“Customer service”

Written on: 13/11/2014 by ziMcDonald137 (1 review written)

I have only been a customer of utilities warehouse for a couple of months and so far I have found them more than helpful if I have a query . Keep up the excellent service… Read Full Review

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★★★★★

“Fast, reliable service”

Written on: 13/11/2014 by Consumerlady (1 review written)

Have used the service since moving to this area two years ago. Getting everything up and running was a doddle - even for me!!! Utility Warehouse staff were brilliant and helped me every time I did something ridiculous and the procedure was very smooth. The service has been very good and has never let me down. Speeds seem above average and more often than not exceptional. Add all this to great back-up staff and a really low cost and you cannot go wrong… Read Full Review

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★★★★★

“technical help”

Written on: 13/11/2014 by Foxft383 (1 review written)

Every time we have a problem with our telephone and broadband connection Utility Warehouse contact BT to get it fixed. This is quicker than if we were with BT. It is a pity they can not get BT to replace the underground line instead of repairing it. Their technical help is excellent and understandable even for a silver surfer… Read Full Review

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★★★★★

“Forgotten password”

Written on: 13/11/2014 by pprime1 (1 review written)

For a few years, I have not been able to remember the password on my computer for the broadband wireless connection! I had no idea how to find out. Telephoned Utility Warehouse and within minutes, the gentleman I spoke to talked me through, very patiently, how to find it out. It was so simple and I wish I had phoned before. I was so pleased with the way I was treated, I then phoned some time later with another query. Again, I was treated so well. I had bought a Smart TV before they became… Read Full Review

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★★★★★

“A Helpful Callcentre!”

Written on: 13/11/2014 by drpetche (1 review written)

I had a connection problem to the internet, called UW and had a charming chap on the phone who could not do enough to help resolve the problem, what a change from the normal call centre response!!… Read Full Review

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★☆☆☆☆

“Will this post or is it too slow?”

Written on: 12/11/2014 by Jacey295 (1 review written)

Now. Before I go into details let me say that this review is solely for their broadband service. We have been with UW for many months now and I can only describe it as one word. Appalling. During the day for about two hours my internet speeds reach around 2.5mbps which is low for my area but only just below the average however if you pass the 2pm mark, you may as well have no internet. at the time of writing this my download speed is 0.04 mbps or 40 kilobytes a second. I would not recommend… Read Full Review

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★★★★★

“Mobile phone advice”

Written on: 09/11/2014 by Alanb394 (1 review written)

I was given an iphone and no instructions. UW sent me a new simcard very promptly but,being a bit of a technophobe, it took a lot of courage for me to go ahead and use it. A phone call to UW was all it took. The member of staff was so patient with me and talked me through various 'moves' to get me going. He gave me confidence in explaining the most basic functions of the phone and found alternative ways when I was unable to grasp the processes. I have nothing but praise for the service I get… Read Full Review

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★★★★★

“1st class service. Great understanding staff.”

Written on: 08/11/2014 by Spencer37 (1 review written)

Having weak Internet signal was talked through how to resolve. 100% satisfied… Read Full Review

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★★★★★

“Broadband”

Written on: 08/11/2014 by Amiahm281 (1 review written)

We have been with Utility Warehouse for a number of years now,electric gas and broadband.When i have had a problem with our broadband,i have been dealt with in a very professional manner and the problem sorted very ifficiently.10/10… Read Full Review

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★★★★★

“CUSTOMER SERVICE”

Written on: 08/11/2014 by KeshawnLong260 (1 review written)

ON ANY OCCASION THAT I HAVE HAD TO CONTACT UTILITY WAREHOUSE WITH A QUERY, THEIR RESPONSE HAS BEEN QUICK, I HAVE BEEN PUT THROUGH TO THE CORRECT PERSON, AND HAVE FOUND THE PERSON TO BE PROFESSIONAL, VERY KNOWLEDGEABLE IN THE AREA BEING ADDRESSED, COURTEOUS, AND FRIENDLY. THEY'RE A REALLY NICE GROUP OF PEOPLE, AND THEIR INTENTION IS TO HELP. AND A BIG BONUS IS THAT THEY RIGHT HERE IN THE U.K. AND NOT IN ANOTHER COUNTRY FAR AWAY WHERE THE CONDITIONS ARE COMPLETELY DIFFERENT. WELL DONE TO YOU… Read Full Review

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★★★★★

“Great Company and Customer Service”

Written on: 07/11/2014 by evans.t87 (1 review written)

I rang Utility Warehouse to find out about the mobile phone contracts they offer. The representative I spoke to was very friendly and helpful during the call. He knew the answers to all my questions and gave me a few opportunities to work with. I was very surprised with the friendliness of the representative. Just what you need when you are looking for options, but at the same time didn't feel like I was being pushed into a sale… Read Full Review

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