Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.2 / 5
1027
88% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Excellent Supplier”

Written on: 23/05/2016 by McKinneydd456 (1 review written)

Utility Warehouse is our supplier of Gas, Electricity Broadband and telephone. We also have a cashback card. The company gives great service and value for money and I highly recommend them… Read Full Review

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★★★★★

“What's not to like”

Written on: 23/05/2016 by 282Sims (1 review written)

I,ve been a customer for 10 years and can honestly say that the value and service is excellent. The information about your account is continually updated and all new offers or services made available . Convenient monthly payments all consolidated into one direct debit, easy to understand. Brilliant new offer of light bulbs and can't wait for next services to be introduced as I am sure they will be… Read Full Review

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★★★★★

“Great Company”

Written on: 23/05/2016 by Ashlynn1977 (1 review written)

We are so pleased with everything about Utility Warehouse. It is saving us lots of money on our household bills, wish we had heard about them sooner. They are always ready to help if any problems arise. Lets hope they can get more companies to join up and enable more money tom be saved… Read Full Review

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★★★★★

“So glad I made the move”

Written on: 23/05/2016 by 220Lawrence (1 review written)

I wasn't going to do this because I couldn't be bothered, but I finally decided to discuss it with my colleague and I am so glad I did. He explained things clearly and in detail and, once I had made up my mind, helped me to make the changes. It was far easier than I thought it would be – in fact I had nothing to do other than two meter readings, which I do anyway. I know I’ll be saving on all my utility bills immediately, and, thanks to the cashback card am beginning to make savings that… Read Full Review

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★★★★★

“server problem”

Written on: 22/05/2016 by Stevenson445 (1 review written)

The staff member was able to identify the issue straight away and within a very few minutes I was back in business. Excellent!… Read Full Review

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★★★★★

“Excellent service ”

Written on: 22/05/2016 by igGriffin483 (1 review written)

I've been with U.W for 3.5 years now and have phone line, broadband, electricity, gas and a mobile phone. I also have a cash back card and get about £10-30 knocked off my bills each month. Great value and good customer service to boot. I'm a very happy customer so far. My broadband is a bit slow sometimes but we can still watch Netflix without too much buffering (couple of times for a few seconds in a film) hopefully our area will be upgraded by BT open reach soon… Read Full Review

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★★★★☆

“I am very happy with all the services supplied by...”

Written on: 22/05/2016 by RyanGriffith1951 (1 review written)

I am very happy with all the services supplied by Utility Warehouse… Read Full Review

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★★★★★

“Excellent all round service to date.”

Written on: 22/05/2016 by Nathaly34 (1 review written)

Staff always very helpful and with the exception of being unable to change the names on my account I have had excellent assistance with any other queries I have had. I have no hesitation in recommending this company to friends and family and I have introduced several people who agree it's excellent value for money… Read Full Review

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★★★★☆

“Good broadband at reasonable cost”

Written on: 22/05/2016 by Butlermk27 (1 review written)

UW gives a good service with little problems, which if do occur are solved very quickly… Read Full Review

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★★★★☆

“Help to set up an iphone”

Written on: 22/05/2016 by Blackwell290 (1 review written)

I needed help to set up a new iPhone. Your staff member was very helpful and extremely patiently with me… Read Full Review

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★★★★★

“Great service”

Written on: 22/05/2016 by Ivvy52 (1 review written)

Great, friendly service, went that extra mile to help and dealt with my problem very professionally. Thank you… Read Full Review

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★★★★☆

“Major draw back!”

Written on: 21/05/2016 by AndrewKeil (1 review written)

We have saved a lot of money by switching to UW but I have to say the fact that I have an iphone6 that can't use 4G is an embarrassment. I really wish I'd kept my mobile with a different company.. I'm sure I could've got my present mobile phone WITH 4G for the same or even less money. I got a 24 month contract and then realised I could only get 3G with UW. Not good. The rest of the service is very good tho, the one monthly payment, itemised bills, good customer service and, as I mentioned… Read Full Review

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★★★★★

“Highly recomended company true value given”

Written on: 20/05/2016 by Salazarks1970 (1 review written)

We have been a Utility Warehouse customer for 5 years and have had nothing but the highest service and assistance when required. Would recomend this company to anyone… Read Full Review

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★★★★★

“Nothing comes close”

Written on: 20/05/2016 by pjHanley103 (1 review written)

Utility Warehouse are an amazing company. They are so good I went from dual fuel to all five services. I rarely have any cause to contact them but the few times I have, and I always speak to different personnel, they listen properly to my problem, they are articulate and well-informed and do everything they can to resolve the issue in a friendly and patient manner, full of reassurances and offers of ongoing help should I need it. Without exception I have always been treated with the utmost… Read Full Review

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★★★★★

“Been with UW now for 7 years. Don't have to contact...”

Written on: 20/05/2016 by cgm2712 (1 review written)

Been with UW now for 7 years. Don't have to contact them very often because everything runs smoothly. Monthly bills are detailed and full of information such as usage forecasts. On the occasions I have had to phone I am always dealt with in a friendly and efficient manner. There is always a follow up email to check I was dealt with ok. Have recommended to family members which gives me a little bonus each Christmas as a thank you… Read Full Review

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★★★☆☆

“Not too quick”

Written on: 20/05/2016 by crReece87 (1 review written)

Altho relatively happy with the broadband, at times it is sluggish and slow, and can cut out on rarer occasions. My daughter is frustrated by the slowness, and had considered transferring but has now decided to stay with her faster provider. As I have a full package with UW, I am happy to continue with the service, but would be delighted if it were to be improved… Read Full Review

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★★★☆☆

“Slow Webmail”

Written on: 20/05/2016 by alistairmacleod (1 review written)

Overall very happy with my switch to Utilities Warehouse but having switched also to a uwclub.net email I find it very slow to respond at most times. Consistent and doesn't time out but frustrating waiting for contacts to come up or emails to send (I'm on fibre so I assume it's the UW server)… Read Full Review

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★☆☆☆☆

“Very poor results ”

Written on: 20/05/2016 by Norted (1 review written)

I tried to enter my gas and electric metre readings for two properties 16 Hardman's road and 14 Hardman's road on line and by telephone and neither of them worked I was told I would have to wait until the age and came back from holiday in two weeks' time this is not satisfactory… Read Full Review

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★★★★☆

“Good customer service”

Written on: 20/05/2016 by 359Myers (1 review written)

When I lost connection to the internet, the customer service advisor was very helpful and talked me through step by step, how to reconnect my router. Very patient and courteous service and didn't have a lot of buttons to press to get through to an advisor! Great… Read Full Review

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★★★★★

“Staff was extremely helpful to my needs and very...”

Written on: 18/05/2016 by 117Barton (1 review written)

Staff was extremely helpful to my needs and very understanding to the problems I was having … Read Full Review

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