Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.3 / 5
1240
89% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Low connection and speed not too great”

Written on: 11/10/2017 by LorelaiBailey58 (1 review written)

The speed of the router is appoling and the internet is not as fast as it should meant to be. I changed my router and the speed is still slow and the connection keeps breaking… Read Full Review

Report this review
★☆☆☆☆

“Useless unusable broadband”

Written on: 15/08/2017 by AlexaCobb262 (1 review written)

Since I have Signed to Utility Warehouse, the Broadand internet has been near enough useless. I never had any problems with Sky and wish I hadn't left them. Utility Warehouse staff try and help and I have been on the phone to technical support for a fair few times, and showed me how to change the channel on the router but this still does not help at peak times and it turns out they gave you a useless router when you first sign up, and you need to upgrade it for a better one for a further… Read Full Review

Report this review
★☆☆☆☆

“Dial up was faster”

Written on: 12/06/2017 by Sanchezrt464 (1 review written)

I'm on the fastest package they have yet I am still only getting 5mb download speed. My previous ISP I had a slower package but was consistently getting 38mb. I wish I could get out of this package and go elsewhere but in stuck in a contract. Customer services never answer emails and I don't fancy waiting on the phone for an hour to get through to someone, overall they are the worst company I have dealt with in a long time, Customer services are very poor, the only good people I have spoken to… Read Full Review

Report this review
★☆☆☆☆

“not impressed at all”

Written on: 07/03/2017 by 1962Cochran (1 review written)

was on broadband with the utility warehouse but was getting slower and slower. they said the fault was the router and sent out a new one (took two weeks) still slow so they said i need to go on superfast broadband it would be 14.99 a month... so i did....still slow....left numerous emails with them.....sick as anything.. fed up.....how can i sell broadband when mine does not work!!!!!!!!!!!… Read Full Review

Report this review
★★★★☆

“A good service at a sensible price”

Written on: 21/01/2017 by AronLynch273 (1 review written)

In general the service works well and there are few problems. However sometimes the speed of Fibre Optic supply isn't quite what it needs to be to stream radio or movies and during the day there are frequent breaks in internet radio service… Read Full Review

Report this review
★★★★★

“Great company”

Written on: 13/01/2017 by Gertiep (1 review written)

Great company, lots of reasons to use, great value for money and fantastic customer service. The LED lights are an added bonus :)… Read Full Review

Report this review
★★★★☆

“After making a call our bill was brought down ”

Written on: 09/01/2017 by DamonGibson (1 review written)

The staff was very helpful & friendly i just wish money the that was owned back to me should have been put into the bank details always used just because it's not pain anymore by direct debit i could not see that was a problem, I personally would set a direct debit up but my Husband decided to knock me for his half of the bill August 2015 hence stopped the direct debit, he would never get the chance to do that to me again on my such low income, if its possible to make a general call to… Read Full Review

Report this review
★★★★☆

“Customers come first”

Written on: 09/01/2017 by qeHamilton230 (1 review written)

My wife and I have been married forty four years and looking back it would be hard to find a more customer focused and competitive company than yours… Read Full Review

Report this review
★★★★☆

“Friendly & helpful.”

Written on: 08/01/2017 by Hamptonsm322 (1 review written)

Always seem to be willing to help. Will transfer you to the appropriate department if you initially ring the wrong one. Sometimes, however, it takes a little while for the 'phone to be answered in the first place. Other than this, my experiences have been positive ones… Read Full Review

Report this review
★★★★★

“Braodband in a rural area”

Written on: 08/01/2017 by SerenaDugan (1 review written)

We live in a village and our broadband signal was very poor so often we would lose a signal entirely. Now we have the broadband from uwclub the signal is very good and we rejoice we have gone over to uwclub… Read Full Review

Report this review
★★★★★

“recommendations”

Written on: 08/01/2017 by lyHopkins294 (1 review written)

Very satisfied with Utility Warehouse always very helpful if I need to speak to them, bills easy to read and understand… Read Full Review

Report this review
★★★★★

“The whole package ”

Written on: 08/01/2017 by DenisePoole319 (1 review written)

I am totally satisfied with with my service I recommend you to everyone. Your service personnel are so helpful and friendly nothing is to much trouble keep up the good work… Read Full Review

Report this review
★★★★★

“Excellent service all round”

Written on: 08/01/2017 by qnMcBride1975 (1 review written)

In the last four years I have been consistently pleased with the overall service provided and find, when in telephone contact with staff, that they are very pleasant and helpful. Time waiting on the telephone could have been shorter but this seems to be a problem with all providers. I would recommend Utility Warehouse to others, and do!… Read Full Review

Report this review
★★★☆☆

“Broadband”

Written on: 08/01/2017 by Phillips209 (1 review written)

Download speed slow. Nothing more to add other than download to slow… Read Full Review

Report this review
★★★★★

“Very helpful ”

Written on: 08/01/2017 by Larissa116 (1 review written)

On the occasions that I have rung Utility Warehouse I have had amazing help all the way through, thank you very much. I would certainly recommend you to family and friends… Read Full Review

Report this review
★★★★☆

“Getting on with it!”

Written on: 08/01/2017 by fwO'Sullivan82 (1 review written)

It is generally quite quick to get a reply to my questions fairly quickly. This service has improved and it is definitely a perk to be able to get expert advice. i would advise family and friends that the technical advice is excellent, it is so easy to change ones mobile phone tariff, I find giving my electricity reading by my mobile such an advantage; so quick and simple. I like the compact booklet whereby my broadband, mobile phone costs, electricity readings and landline are set out so… Read Full Review

Report this review
★★★★☆

“very good performance”

Written on: 08/01/2017 by zpMcQueen312 (1 review written)

polite and helpful. Phone delays not too long very efficient bill easy to understand… Read Full Review

Report this review
★★☆☆☆

“Broadband very slow, definitely not published speed ”

Written on: 06/01/2017 by Kaned486 (1 review written)

Broadband very slow, definitely not published speed… Read Full Review

Report this review
★★★★★

“Service excellence at its best ”

Written on: 06/01/2017

Very informative and detailed information is provided to make your choices easy to understand and without pressure selling. No Problems with changing of services or providers and with aftersales service that is 2nd to none. There is a perfect amount of contact to ensure everything is ok with the services provided without the usual pressure we are used to. As in the title service excellence at its best… Read Full Review

Report this review
★★★☆☆

“Too slow”

Written on: 06/01/2017 by ClaudiaThurston (1 review written)

The broadband is too slow. I have awarded stars for the excellent staff who are vert patient (I am a bit of a technophobe)… Read Full Review

Report this review
overview