Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
3.7 / 5
74% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Fantastic value, service and quality”

Written on: 16/08/2014 by Marlene281 (1 review written)

I had a problem with my wifi. The phone was answered almost immediately and the staff member was extremely courteous, polite and helpful and fixed the problem within minutes. Brilliant Serbice, thank you… Read Full Review

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★★★★★

“ALL Utility warehouse department ”

Written on: 16/08/2014 by JovanniWright282 (1 review written)

I think it's great so helpful and not priced over the top like most other company's . As a pensioner this is most important as government pensions are very poor . When I phone I'm treated with respect not made to feel stupid or a nuisance . Thank you just some times it takes a while to get through… Read Full Review

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★★★★★

“Friendly, professional help”

Written on: 15/08/2014 by Ginifer (1 review written)

The staf member put me at ease, and sorted my difficulty for me,with the minimum amount for me to do. I am new to the world of smartphones (senior citizen!, but he treated me with respect and friendliness, in such a way that I would not hesitate to ask for help another time… Read Full Review

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★★★★★

“mobile phone”

Written on: 14/08/2014 by 90Roberts (1 review written)

Great service, pleasant to deal with ! Speedy efficient service fully recommended… Read Full Review

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★★★★★

“I particularly like the fact that, on the rare...”

Written on: 14/08/2014 by AntoineBlackburn210 (1 review written)

I particularly like the fact that, on the rare occasions that I have a technical problem, I am able to talk with an adviser based in the UK. Many acquaintances complain of outsourced technical advisers, in foreign countries, who have a poor command of the English language. I'm glad to say that this does not occur with Utility Warehouse… Read Full Review

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★★★★☆

“Great customer service ”

Written on: 12/08/2014 by 381Freeman (1 review written)

Always polite and friendly. Attempt to solve any problems speedily without fuss… Read Full Review

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★★★★★

“Help given to octogerian computor ilitereate”

Written on: 12/08/2014 by dougboud (1 review written)

You operator was both patient and easy to follow, I had just purchased a new lap top and was having difficulty with getting on line and remembering pass word… Read Full Review

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★★★★★

“Great service from Utilities Warehouse”

Written on: 12/08/2014 by AndresPutnam116 (1 review written)

The support staff at Utilities Warehouse recently provided great service when my router stopped working. After patiently trying to diagnose the problem they then agreed to replace my router which I received just a few days later. Now everything works just fine and I am back online. Very many thanks to the UW team… Read Full Review

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★★★☆☆

“Rebooting router”

Written on: 01/08/2014 by lbMorgan318 (1 review written)

I still have to reboot my router on occasion to connect to the internet. I have contacted your technical department and fitted filters on my telephone lines. I have even put an additional filter on my router connection at the telephone connection box Yet still on occasion have to power down the router to get internet connection. This goes away for a while then returns again.I have already rebooted the router twice this week.The system should be more reliable. I did at one point request a new… Read Full Review

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★★★★☆

“broadband speed”

Written on: 26/07/2014 by Madisynr387 (1 review written)

UT IS A GREAT COMPANY BUT PLEASE SPEED UP YOUR BROADBAND. ALL OTHER SERVICES EXCELLENT WOULD RECOMMEND TO FAMILY AND FRIENDS WITHOUT HESITATION… Read Full Review

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★★★★★

“Technicolor Broadband.”

Written on: 25/07/2014 by Scottnj417 (1 review written)

Had above equipment for over 2 years and has been faultless. Sometimes slow but that's down to usage at busy periods. All in all, very satisfied. Very user friendly… Read Full Review

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★★★★★

“Damaged phone”

Written on: 21/07/2014 by Valroseben (1 review written)

Damaged phone sent back on Wednesday and replacement received on Friday at specified time. Very helpful call centre staff . Fabulous service… Read Full Review

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★★★★★

“value and service”

Written on: 21/07/2014 by EvangelineMcMahan (1 review written)

much cheaper than my previous provider-changeover seamless and no hassle-broadband speed excellent… Read Full Review

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★★★★★

“Just the best”

Written on: 20/07/2014 by Nealvs458 (1 review written)

Brilliant value all the time there are no cheep offers which hook you in then price hikes just good value all the time! And brilliant customer services usually not long to answer call (can be at peak times but usually not) the customer service team always try to sort problem in a helpful friendly way!… Read Full Review

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★★★★★

“My questions were deal with quickly and kindly”

Written on: 19/07/2014 by McGrawln105 (1 review written)

Good responce from staff - answers were good Would always recommend utility warehouse… Read Full Review

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★★★★★

“Resolving Internet and Broadband Issues”

Written on: 18/07/2014 by afollowerofjesus (1 review written)

I have had my internet with Utility Warehouse since September 2010. As of today (17 July 2014) I have only needed to contact the broadband technical support onto or three occasions. The latest being in the past 7 days. On each occasion they have been able to diagnose the problem and resolve it without the need for a home visit by a service engineer. I am very happy being a Utility Warehouse customer… Read Full Review

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★★★★☆

“Well up to the mark.”

Written on: 18/07/2014

I like the astonishing number of shops that you can go to, where you can get a discount, just by using your Discount Card. It's well worth checking the details before you go out though, or having details on you when you go into shops - I missed out on a discount in Dunhelm on a £200 buy, because I didn't check beforehand if they were part of the scheme. Personally I particularly like that you can combine ALL your main utilities under one umbrella - it's so convenient! Topping up your… Read Full Review

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★★★★☆

“Time Wait”

Written on: 16/07/2014 by BrianMaldonado (1 review written)

There are times when the speed od the call being answered is not consistent. At times it has been been quite lengthy. Otherwise the service is good… Read Full Review

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★★★★★

“best service ever”

Written on: 13/07/2014 by ngRose286 (1 review written)

This is such an excellent supplier, never before has it felt like I've been talking to a friend instead of some massive corporate drone. My last call was when I had an issue with my landline not working, the guys on the phone were great, and lets fact it with a technophobe on the line they had their work cut out for them. The conversation started oh I can see you are on a mobile, please let us call you back so it doesn't cost you to make this call,I was stunned at how good this was. Then the… Read Full Review

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★★★★☆

“Brilliant, Fabulous & Fast”

Written on: 13/07/2014 by Foleysf491 (1 review written)

I always find that my broadband is as quick as i need it to be at whatever time i need it. Having the wi fi is great as both my husband & i can work or play at the same time. When i think of the price for the service being provided i am very pleased with the package. The only thing i do sometimes find is it (wi fi) does keep disconecting from my mobile phone, which if in the middle of something can be quite annoying. i would have liked to know that you have different packages of data amounts to… Read Full Review

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