Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
3.7 / 5
73% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“broadband speed”

Written on: 26/07/2014 by Madisynr387 (1 review written)

UT IS A GREAT COMPANY BUT PLEASE SPEED UP YOUR BROADBAND. ALL OTHER SERVICES EXCELLENT WOULD RECOMMEND TO FAMILY AND FRIENDS WITHOUT HESITATION… Read Full Review

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★★★★★

“Technicolor Broadband.”

Written on: 25/07/2014 by Scottnj417 (1 review written)

Had above equipment for over 2 years and has been faultless. Sometimes slow but that's down to usage at busy periods. All in all, very satisfied. Very user friendly… Read Full Review

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★★★★★

“Damaged phone”

Written on: 21/07/2014 by Valroseben (1 review written)

Damaged phone sent back on Wednesday and replacement received on Friday at specified time. Very helpful call centre staff . Fabulous service… Read Full Review

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★★★★★

“value and service”

Written on: 21/07/2014 by EvangelineMcMahan (1 review written)

much cheaper than my previous provider-changeover seamless and no hassle-broadband speed excellent… Read Full Review

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★★★★★

“Just the best”

Written on: 20/07/2014 by Nealvs458 (1 review written)

Brilliant value all the time there are no cheep offers which hook you in then price hikes just good value all the time! And brilliant customer services usually not long to answer call (can be at peak times but usually not) the customer service team always try to sort problem in a helpful friendly way!… Read Full Review

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★★★★★

“My questions were deal with quickly and kindly”

Written on: 19/07/2014 by McGrawln105 (1 review written)

Good responce from staff - answers were good Would always recommend utility warehouse… Read Full Review

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★★★★★

“Resolving Internet and Broadband Issues”

Written on: 18/07/2014 by afollowerofjesus (1 review written)

I have had my internet with Utility Warehouse since September 2010. As of today (17 July 2014) I have only needed to contact the broadband technical support onto or three occasions. The latest being in the past 7 days. On each occasion they have been able to diagnose the problem and resolve it without the need for a home visit by a service engineer. I am very happy being a Utility Warehouse customer… Read Full Review

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★★★★☆

“Well up to the mark.”

Written on: 18/07/2014

I like the astonishing number of shops that you can go to, where you can get a discount, just by using your Discount Card. It's well worth checking the details before you go out though, or having details on you when you go into shops - I missed out on a discount in Dunhelm on a £200 buy, because I didn't check beforehand if they were part of the scheme. Personally I particularly like that you can combine ALL your main utilities under one umbrella - it's so convenient! Topping up your… Read Full Review

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★★★★☆

“Time Wait”

Written on: 16/07/2014 by BrianMaldonado (1 review written)

There are times when the speed od the call being answered is not consistent. At times it has been been quite lengthy. Otherwise the service is good… Read Full Review

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★★★★★

“best service ever”

Written on: 13/07/2014 by ngRose286 (1 review written)

This is such an excellent supplier, never before has it felt like I've been talking to a friend instead of some massive corporate drone. My last call was when I had an issue with my landline not working, the guys on the phone were great, and lets fact it with a technophobe on the line they had their work cut out for them. The conversation started oh I can see you are on a mobile, please let us call you back so it doesn't cost you to make this call,I was stunned at how good this was. Then the… Read Full Review

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★★★★☆

“Brilliant, Fabulous & Fast”

Written on: 13/07/2014 by Foleysf491 (1 review written)

I always find that my broadband is as quick as i need it to be at whatever time i need it. Having the wi fi is great as both my husband & i can work or play at the same time. When i think of the price for the service being provided i am very pleased with the package. The only thing i do sometimes find is it (wi fi) does keep disconecting from my mobile phone, which if in the middle of something can be quite annoying. i would have liked to know that you have different packages of data amounts to… Read Full Review

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★★★★★

“Brilliant service”

Written on: 12/07/2014 by pgWade240 (1 review written)

My Router was causing me problems as it stopped working. Utility warehouse have a fantastic support line. They sent me another router immediately and once I had set it up, all was running smoothly. They contacted me regularly to ensure my equipment had arrived and installed correctly. Fantastic. Thank you… Read Full Review

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★★★★★

“Very helpful and knowledgeable.”

Written on: 12/07/2014 by mfHodges372 (1 review written)

Very helpful and knowledgeable… Read Full Review

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★★★☆☆

“Some issues need attending”

Written on: 11/07/2014 by ElsaAbernathy435 (1 review written)

Over all, good service. When carefully writing a long Email the short time one is allowed often cuts you off without any warning. Some other services give you a one minute warning so you can save the text. UW gives no warning and the text is lost. Good local technical assistance. The best I have ever found. UW gives a good service for less cost… Read Full Review

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★★★★☆

“Always there to help”

Written on: 10/07/2014 by RegKirkpatrick (1 review written)

I have always found operatives I have spoken to very helpful… Read Full Review

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★★★★★

“utility warehouse broadband”

Written on: 10/07/2014 by HannaEaton (1 review written)

Pleased with the overall function fairly fastgood customer service if ever there has been a query… Read Full Review

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★★★★☆

“upgrade internet modem”

Written on: 10/07/2014 by Dalrymple482 (1 review written)

I am not happy with U/W/H AS I HAVE HAD TO PAY £20 for a modem upgrade to be able to receive WI FI . a friend with TALK TALK had his upgrade free of charge. after being with U/T/W for 5 yrs this should apply to U/T/W members… Read Full Review

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★★★☆☆

“Problem With Outgoing Mails”

Written on: 10/07/2014 by McLeanno215 (1 review written)

I have spoken with Customer Services a few times and they have been extremely helpful. However, I've had problem with my outgoing emails for just over a week now and, despite Customer Services being very polite and helpful, the problem still exists. I would really love to know when this problem is going to be fixed. It has become very inconvenient having to use webmail… Read Full Review

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Vinylweb's Comment

Written on: 12/07/2014

I, too, have had exactly the same problem. My outgoing emails from Outlook Express are sitting in a UDW server and not being released. Customer Services are extremely pleasant but nobody seems to know when this problem is going to be fixed. It is highly inconvenient having to use webmail each time I want to send something. Incoming mail does not seem to be a problem. I am looking to seek some reduction to my monthly billing until it's fixed.

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★★★★★

“Again??”

Written on: 10/07/2014 by McWilliamspq101 (1 review written)

Very pleased with this company, always get through to a person easily, and that person is 'normal', ie not an automaton. But, one comment here.....I have already submitted a survey after my last call, so asking me to do this review is a pain! Please....only ask once!… Read Full Review

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★★★★★

“Always talk to a real person, helpful immediately, polite.”

Written on: 10/07/2014 by 229Healy (1 review written)

Always talk to a real person, helpful immediately, polite… Read Full Review

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