Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
4 / 5
540
81% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Internet connection loss”

Written on: 15/04/2015

My internet connection became increasingly worse and I rang Utility Warehouse.Call answered very quickly(within 2 minutes) and call handler handles problem very well. He explained certain steps I should take to check connection and when that made no difference upgraded my call to another department.Again call answered quickly and to cut a long story short a new router, splitter, cables etc were delivered to me promptly and when even this did not completly resolve problem he arranged for… Read Full Review

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Puddleduck89's Comment

Written on: 18/04/2015

What was the problem in the end an what speed were getting my internet ATM is very poor considering I should be getting up to 16mb I'm barely getting 6

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★★★★☆

“download”

Written on: 12/04/2015 by NadiaBarr93 (1 review written)

download and upload speed is as good as I require, other than that I use the internet very little… Read Full Review

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★★★★☆

“GOOD THOUGH SLOW AT TIMES”

Written on: 11/04/2015 by TedVenn (1 review written)

Most of the time the Broadband service here in the Northern Highlands is satisfactory, but there are times when the download and upload speeds are extremely slow or non-existent. The problem would seem to relate to the infrastructure; i.e. cabling and the local exchange. It is all very well to extend fibre optic cables, but in sparsely populated rural locations the Broadband service leaves much to be desired… Read Full Review

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★★★★★

“Update on Utility Warehouse”

Written on: 11/04/2015 by Hanna180 (1 review written)

Looking forward to when you will include Council Tax and Water in the monthly bill. I share the benefits of Utility Warehouse with family and friends, encouraging them to join… Read Full Review

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★★★★★

“Customer Service Fabulous perfection. ”

Written on: 11/04/2015 by DeeganDickson194 (1 review written)

Cannot fault Utility Warehouse Customer Service Exceptional. Very happy with all Utility Warehouse do. I have no problems with Utility Watehouse … Read Full Review

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★★★☆☆

“Too many recoveries”

Written on: 11/04/2015 by Childers269 (1 review written)

Connection is often lost during pauses and even in the middle of doing something. This is worrying in the course of a financial consultation/transaction. The messages "recovering the web page" or "trying to find a solution" come up all too frequently!… Read Full Review

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★★★★☆

“It worked for me - eventually !”

Written on: 10/04/2015 by Glover161 (1 review written)

You sent me a new router which arrived by courier promptly. I managed to connect it up and eventually restored e-mail and internet connections to my PC and (later) to my tablet… Read Full Review

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★★★★☆

“Could be improved when moving house”

Written on: 10/04/2015 by meknes (1 review written)

When there is a problem there is no compassion,certainly when Utility Warehouse is at fault to respect the promised due date of tranfer telephone lines and internet. But on the end that was solved by a very compassionate manager who involved herself with her personal resources .... Thank you. But to improve that department you should manage it by senior experienced staff and not by what I call "Pretty legs and voice" who disapear when problem hit the stressed customer in the middle of his/her… Read Full Review

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★★★★★

“Big help for techno numpty”

Written on: 09/04/2015 by Noonanyo241 (1 review written)

I had problems with phone line and slow internet connection both resolved with a very patient gentleman and some crawling around on the floor and a screwdriver !… Read Full Review

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★★★★☆

“Convenience and value”

Written on: 09/04/2015 by Rainae437 (1 review written)

I like the convenience of having all my services together with best prices sought for me and a clearly set out bill each month… Read Full Review

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★★★★★

“Issue dealt with efficiently.”

Written on: 09/04/2015 by Bobthelegend (1 review written)

I had an issue with my Cashback card top up payment outwith the control of UW. Although I had a long wait to get through to an operator, my issue was dealt with quickly and efficiently when I did. Matters were explained to me and options clearly outlined. Once a course of action was decided, it was quickly sorted to my satisfaction. I would certainly reccommend Utility Warehouse on the basis of this and previous experience. My only issue was the wait on the phone to speak to someone… Read Full Review

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★★★★★

“Saving me money every month ”

Written on: 09/04/2015 by Lincoln431 (1 review written)

Saving me money every month. Good people on the phone who understand me and I understand them. They always sort out any queries or problems. I would tell friends to save money and have quality replies on the phone to join now… Read Full Review

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★★★★★

“As always a very good service and have recommended U/W...”

Written on: 28/03/2015 by HarleyMilne (1 review written)

As always a very good service and have recommended U/W to friends. was concerned to read the publication last week … Read Full Review

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★★★★☆

“wifi router”

Written on: 25/03/2015 by AlanBernardHughes (1 review written)

I 'phoned the help line to ask for a wifi router to replace the old external modem. The adviser understood and was helpful. The price was reasonable, and the router arrived very promptly… Read Full Review

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★★★★★

“good service”

Written on: 25/03/2015 by GaugeKeith (1 review written)

have always received good service from uw club, wether it be a query about broadband , or my other services. well done keep it up… Read Full Review

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★★★★★

“Excellent speedy service”

Written on: 25/03/2015 by Colebh458 (1 review written)

Spoke with Earl to arrange delivery of a router. The same was dispatched and received within 24 hours !!!… Read Full Review

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★★★★☆

“I have all my utilities and mobile phones and cashback...”

Written on: 24/03/2015 by Blackburn303 (1 review written)

I have all my utilities and mobile phones and cashback card with UW. I have always been very pleased with the service. The only one slight complaint I would have is when ringing you can be placed on hold for way too long. I would have recommended UW to many people… Read Full Review

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★★★★☆

“Our Experience with Utily Warehouse Broaadband”

Written on: 24/03/2015

Our experience with UW has been very good. A priority is how well you perform when problems occur, and your support is first class. Your advisors are polite, clear in what they say, and they fulfil any promise they make promptly and effectively. More recently we have been slightly disappointed, but this may have been due to inexperience or a unusually busy day. However, our need for assistance is infrequent, and our problems are always sorted quickly… Read Full Review

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★★★★★

“Swift resolution of problem. Great customer service.”

Written on: 24/03/2015 by 340Hill (1 review written)

Swift resolution of problem. Great customer service… Read Full Review

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★★★★★

“Very friendly and cheap!”

Written on: 23/03/2015 by Peyton164 (1 review written)

I have always found Utility Warehouse very cheap for starters! I have my gas/elec/home phone/broadband currently and love the single monthly bill I get for all. The customer service has always been great and even when I had trouble with an unrelated laptop issue their IT customer service helped me no end! Brilliant and patient for a technophobe like me! They tell me way in advance what is happening with my bills and seem to pass on discounts to the customer! Very happy customer. Highly… Read Full Review

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