Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.2 / 5
995
88% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“efficient, helpful and friendly!”

Written on: 27/04/2016 by revlin (1 review written)

I rarely need to contact Utility Warehouse as they automatically just do their job without needing any queries. Recently we moved and when phoning I had the same wonderfully efficient service I have come to expect. Staff are friendly, very helpful and more importantly they know their stuff. Can't fault them… Read Full Review

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★★★★★

“Happy”

Written on: 27/04/2016 by Trowy (1 review written)

We have been customers of Utility Warehouse for 5 years now. Have been very happy with the level of customer service. And have received a significant amount off our bill by using the cashback card!… Read Full Review

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★★★★☆

“Fine, just fine”

Written on: 23/04/2016 by SteveSanders (1 review written)

Not much that I can say as I haven't experienced any other broadband. Seems to work well in general - just the occasional hiccough, and I don't know whose fault that is, eg recent persistent requests to 'Enter Network Password' - when I phoned uwclub support, I'm not sure the help that was offered was of the best. But the problem seems to have disappeared, at least for the present. Since I take 4 services, comparing prices with other suppliers is difficult. I just hope that what I am paying… Read Full Review

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★★★☆☆

“Non Conformation of acceptance of application for FIT.”

Written on: 23/04/2016 by Raybeggars (1 review written)

I have been waiting for written conformation that my FIT application was successful and for my account to be updated so I can enter Meter readings for the FIT… Read Full Review

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★★★★☆

“prompt and efficient service ”

Written on: 23/04/2016 by Maxim203 (1 review written)

The switchover has been smooth and trouble free, constantly receiving texts and emails to keep us updated on how things are progressing… Read Full Review

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★★★★★

“In my dealings with UW via the telephone. the Staff...”

Written on: 23/04/2016 by MalikFitzpatrick (1 review written)

In my dealings with UW via the telephone. the Staff have been courteous, helpful and efficient and have carried out what they said. Any changes in Tariffs, etc., have been notified, in writing, well in advance. I would highly recommend the Club… Read Full Review

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★★★★★

“Top class service in hour of need ”

Written on: 23/04/2016

I changed my phone number and wasn't aware it would change my internet details. After 3 frustrating days being a technophobic I gave up and called uw tech support. The guy was fantastic and helped us to reconnect. He changed something to make it easy and talked through connections laptop Mac book and rang us back to go through my iPhone. He also helped us to help ourselves so we will know what to do if we loose connection again. Top marks, great service, great knowledge. Thanks… Read Full Review

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★★★★★

“Very grateful for the reassuring assistance this...”

Written on: 23/04/2016 by AnnabellaJenkins53 (1 review written)

Very grateful for the reassuring assistance this morning. I have had a great many problems and now I hope it will be fixed next week… Read Full Review

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★★★★★

“Second to none.”

Written on: 23/04/2016 by 254Wright (1 review written)

On the few occasions I have had a query the service has been absolutely brilliant. So efficient in every respect. A very happy customer indeed. Keep up the reputation please. … Read Full Review

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★★★★★

“Excellent customer seevice”

Written on: 23/04/2016 by 471Casey (1 review written)

I recently needed to call customer services to arrange a mobile top up, the person i spoke to was extreemly polite friendly and very help ful … Read Full Review

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★★★★★

“Utility Warehouse Broadband”

Written on: 21/04/2016 by G0UFI (2 reviews written)

I have been a member of Utility Warehouse for 7 years now and would recommend it to anyone. I have phone and broadband with Utility Warehouse and found it easy to set up and to use. However the speed of the internet where i live is ridiculously slow and there seems to be nothing that Utility Warehouse are able to do about that. This is a problem with the infrastructure in this area and it is a shame that they are unable to influence the speed of modernization with the providers. Had i known… Read Full Review

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★★★★☆

“slow broadband speed ”

Written on: 21/04/2016 by Graham49 (1 review written)

We have problems with the download speed ,can be quite slow even though we are on fibre optic, . Sometimes just trying to access internet can be slow ,not getting the speed we was told we would ,but still faster than what we had with previous supplier… Read Full Review

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★★★★☆

“Abysmal speed on my broadband, always having to phone...”

Written on: 20/04/2016 by tony2023hodgson (2 reviews written)

Abysmal speed on my broadband, always having to phone up because I can't even get connection. The only saving grace is customer services are first class prompt and polite, but I should have to be doing this twice or more a month… Read Full Review

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★★★★★

“Ultra fast broadband that's ultra reliable and great...”

Written on: 17/04/2016 by JaydonBenson (1 review written)

We've been with UW for about seven years now and on the full blown ultra broadband. We've had 64Mbps download and 19Mbps upload every day (apart from when a lorry ran over the fibre cabinet at the end of the road!) Very reasonably priced at £17.75 a month. Premium router works a treat all over the house. The other discounts we get make it a great value package… Read Full Review

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★★★★☆

“Only just joined so far so good, happy with everyone I...”

Written on: 16/04/2016 by LorelaiHolman401 (1 review written)

Only just joined so far so good, happy with everyone I had dealings with hope it continues… Read Full Review

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★★★★☆

“Basically OK but speed is not good. Live in rural area...”

Written on: 16/04/2016 by Bo328 (1 review written)

Basically OK but speed is not good. Live in rural area but other suppliers seem to do better… Read Full Review

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★★★★☆

“Good value for money. Very helpful staff. Never had...”

Written on: 15/04/2016 by Huffman475 (1 review written)

Good value for money. Very helpful staff. Never had any problems… Read Full Review

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★★★☆☆

“Pretty Good”

Written on: 15/04/2016 by Leachol276 (1 review written)

Living in rural Suffolk broadband tends to be somewhat slower but UW offer a reasonably good and reliable connection… Read Full Review

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★★★★★

“A Utility company you can contact ”

Written on: 15/04/2016 by 411Gibbons (1 review written)

I have been a member for over 5 years,and needed to speak to discuss different aspects of budget control ,useage and technical support. All were dealt with efficiently and to my satisfaction. The only downside was the time took to discuss and explain to the 3 specialists I had to explain the 3 separate issues with .But they all spoke English and were UK based… Read Full Review

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★★★★★

“one bill”

Written on: 15/04/2016

Very competitive on all utilities,great service well worth trying… Read Full Review

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