| Reliability | 3.4/10   |
|---|---|
| Content | 5.7/10 |
| Customer Service | 2.6/10 |
| Speed Consistency | 2.4/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 3.9/10 |
| Overall Rating | 3.8/10 |
Full review by
Guest.
on 1st Jul 2008
User Rating : 0
Respect :
0
Good Points: Waiting for the good points
Bad Points: Sales rep for this company just disappeared, despite his promise he would return, he never showed and we have not heard from him since.
General comments: Thinking of using this company, off to a bad start though asked just for gas and electric, but they cancelled with out permission
our phone with AOL, and we spent hours in calls trying to reconnect with AOL. now we have to wait three weeks. as for all these reviews there either terrible or great, I find this suspicious, where's the middle ground.
Guest.'s review and ratings | 92 words
Review by
cherylanddan
on 6th Mar 2008
User Rating : 1
Respect :
0
Internet rarely works in my expereince. (i.e. approx 2 hours a month for me). Utility Warehouse IT customer services very unhelpful, saying it was our (new!) computer at fault. Had computer serviced and seen by a reputable retailer and on the three occasions they suggested to contact the supplier as it was obviously something wrong on their part. Utility Warehouse continued to suggest it was our computer and declined to help as far as I am concerned anyway... I have been charged £50 to ca ...
cherylanddan's full review | 214 words
Review by
innercalm
on 27th Jan 2008
User Rating : 3
Respect :
0
Because of the throttling of the download speed, I may as well have stayed with my previous ISP, but as we have all other utilities from Utility warehouse we thought it made sense to move to them. They are, of course, not even the real ISP, that is a company called Mistral Internet. So if like me you download a lot of off air programs, it's a complete waste of money unless you use it after midnight.
innercalm's full review | 138 words
Review by
cymru78
on 3rd Jan 2008
User Rating : 10
Respect :
0
I have been with UW for a couple of months now for phone, broadband, gas & electric. Phone and net just £28 per month and as I also use them for gas and electric I get free phone calls 24/7.
My net speed is around the 7mb mark which is close enough to 8mb for me.
I was previously with Tesco for phone and net (another very good supplier) but I changed to UW as I pay about £15 per month less (you have to pay for phone calls with Tesco) for a faster service and free phone calls ...
cymru78's full review | 101 words
Review by
petej1234
on 20th Aug 2007
User Rating : 0
Respect :
+1
56k dial up would be faster!!! The Broadcall From The Utility Warehouse broadband service is just too slow for anything. It is advertised as 8Mb, but it's not even 56k. I've had 2 months of this rubbish so far.
petej1234's full review | 40 words | 1 comment added.
Review by
tokyojoe
on 25th Feb 2007
User Rating : 0
Respect :
0
They have caused me endless aggravation, and cost me a fortune in calls to customer and technical support. However, this is a fraction of the true cost of all the wasted time and aggravation I have spent on The Utility Warehouse. I only joined up with this company as a 'friend' was a member of sales staff. I should have stuck to BT for piece of mind.
tokyojoe's full review | 122 words
Review by
Emdarb
on 24th Feb 2007
User Rating : 10
Respect :
0
Just think, if I hadn't been introduced to Utility Warehouse by a friend, I would have been paying over the odds for my broadband, my line rental, my calls, my gas, my electricity AND my mobile phone.
The customer service is second-to-none, as it is from the person who introduced Broadcall to me! I can also call the company customer service, based in north London, and they are incredibly helpful too.
Really ... I can't say enough, as I am delighted with this company.
Emdarb's full review | 193 words
Review by
mwh7000
on 15th Feb 2007
User Rating : 7
Respect :
+1
Broadcall has been a really cost-effective and efficient broadband service for me. It took minutes to set up, and it has given me quick internet access at speeds of up to 8Mb.
My exchange hasn't been converted to LLU yet, so I pay £27.99 a month, INCLUDING the line rental I used to pay BT. When we get LLU, my bills will automatically reduce by £8 a month. Lots of people can already get these reductions.
Oh, and since I'm already getting my gas and electricity from the same Util ...
mwh7000's full review | 165 words
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