Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

★★★★☆
4.3 / 5
1076
88% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Broadband”

Written on: 20/07/2016 by LaylaCrouch (1 review written)

I am very happy with the service. You can use it day and night without any extra charge. Always available. Very reliable… Read Full Review

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★★★★★

“Fantastic speed, service and great value”

Written on: 16/07/2016 by MiniEng (1 review written)

I have the broadband as part of a gold package and it has always been fast and reliable. Far better than my experiences with major competitors. I was first made aware of UW by my father has been a member for over five years. He enabled me to purchase a few big items on his cash back card and he obviously reaped the financial benefit of my buying a mountain bike and petrol lawnmower! He wasn't however, a broadband user. So when I was approached by the agent about UW over 3 years ago, I already… Read Full Review

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★★★★★

“Above and beyond service”

Written on: 14/07/2016 by cullyvan (1 review written)

After experiencing problems with my broadband provider I decided to switch to UW. I was blown away by the personal service and help I was offered. After such a bad experience with BT, UW stands out and I am now a very loyal and devoted customer. I now use UW for all my utilities and am very satisfied, especially with the aspect of getting help and their incredible responsiveness. That is truly rare these days… Read Full Review

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★★★★★

“Excellent all inclusive service at competitive prices....”

Written on: 14/07/2016 by Karlie181 (1 review written)

Excellent all inclusive service at competitive prices. It enables you to keep all utility bills under one roof, therefor more manageable… Read Full Review

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★★★★★

“Always happy with you & staff.”

Written on: 13/07/2016 by ieO'Sullivan37 (1 review written)

I have been with U.W.H for many years & recommend to others as much & as often as possible. I like, in particular, the fact that we get to speak to people who speak good English. The music while we wait to be connected is really good LOL & that sure is a pleasant change..... I don't have anything negative say> in spite of a prompt below to do so!!… Read Full Review

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★★★★☆

“One satisfied customer.”

Written on: 13/07/2016 by 245Carney (1 review written)

I have been with Utility Broad band and all their other services for quite a number of years,I would not change their services for any other as I have been more than pleased with their all round service,they are so helpful and understanding to any problems you may encounter and so quick to respond to your needs,also 5* to the staff for putting up with an o.a.p. Like myself who is not very good on the Internet,WELL DONE!!!!!!!… Read Full Review

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★★★★★

“The help I received when lighting struck”

Written on: 13/07/2016 by Duffy1979 (1 review written)

When lighting struck our house we were left with no house phone . I contacted Utility Warehouse and by the next day they sent an engineer. BT customers waited up to a week so everybody used our phone . Mobile phones don't always work here… Read Full Review

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★★★★☆

“prices”

Written on: 13/07/2016 by Velez240 (1 review written)

You use to be the cheapest by miles and you were proud of it. But now I am coming across a lot of companies that are a lot cheaper than you....what do I do?… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 12/07/2016 by Donna-Marie-Cusack (1 review written)

I have now been with utility warehouse for about 6 years and I cannot fault them. Switching to them originally was so easy, one phone call and they did the rest. I have moved home several times in those years and Changing my address and moving my services have gone smoothly, you just give them the new address and they do it all for you. Their customer service is top rate and I recommend them to just about anyone who will listen. They are the cheapest provider I have found and I really like how… Read Full Review

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★★★☆☆

“Broadband Connection Poor”

Written on: 12/07/2016 by CERS121 (1 review written)

I love using UW for everything but the Broadband is the downfall as there are others I see that are way faster than mine. I had hoped that UW would use the best signal at the time but doesn't seem to happen so slow internet most of the time but other than that the connection is better than it used to be but still needs improving… Read Full Review

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★★★★★

“Always good service”

Written on: 12/07/2016 by fluffsmum (1 review written)

I have had broadband with Utility Warehouse for a number of years and have always found the service to be excellent. The broadband strength is very good and the customer service from UW is second to none… Read Full Review

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★★★★☆

“Broadband reviews”

Written on: 11/07/2016 by BooChris (1 review written)

Not being very knowledgable about IT, as long as it works, which it generally does, I am happy enough, but when it is slow, whether your action, or because of my device I don't know, it's really annoying! I have referred a couple of friends recently to enquirer about a complete bundle of services, not just broadband… Read Full Review

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★★★☆☆

“Broad band speed”

Written on: 11/07/2016 by Rams2107 (1 review written)

I've recently been struggling with broadband speed and contacted yourselves for a solution, you then proceeded to change the channel to a lees busy one and I purchased a new router which you suggested and is now installed, albeit it is better I would of expected nearer the quoted 56 Mbps, I'm still only getting 25mbps download speed and only 8mbps upload speed, I'm regularly getting dropout on the web which is becoming more frustrating. The new router has improved but not to my… Read Full Review

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★★★★★

“Very happy with the broadband ”

Written on: 02/07/2016

If you do have any issues the staff are very knowledgeable and deal with the problem efficiently and professionally. You instantly have someone who answers the phone without any waiting. The staff are friendly. The broadband is reasonably quick - the hub is small and neatly fits anywhere. There is nothing I don't like about it… Read Full Review

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★★★★☆

“Convenient and efficient”

Written on: 30/06/2016

Top of my requirement are ease of access by 'phone, competence and helpfulness of staff and technicians whom I speak to. On both of these points the operators have been very good… Read Full Review

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★★★★★

“Progress”

Written on: 29/06/2016 by cnHowell499 (1 review written)

It does what it says on the tin! No probs… Read Full Review

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★★★★★

“A no brainier!!”

Written on: 25/06/2016 by Waylon97 (1 review written)

From day one we were so Impressed with the service from Utility Warehouse, the move from our previous supplier was seamless and we started saving immediately. I called their customer service a couple of times with minor queries and they were dealt with in a friendly professional way - and I could readily understand them as they are based in the UK. I use the cash card and get my monthly bills reduced accordingly. I cannot praise them high enough!… Read Full Review

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★★★★★

“My first impresions”

Written on: 24/06/2016 by mybandsaw123 (1 review written)

I had a few changes that I wanted to make, when I phoned I spoke to someone I could understand and could not be more helpful. The changes were done without any problems… Read Full Review

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★★★★☆

“Great Service”

Written on: 24/06/2016 by Kalliel118 (1 review written)

Utility Warehouse provides a great broadband service that is very fast and reliable. They also offer great value electricity and gas supply and Phone services including Landline and Mobile. I have also found their customer services extremely whenever I have contacted them… Read Full Review

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★★★★☆

“Better broadband speed”

Written on: 24/06/2016 by Joselyn173 (1 review written)

I enquired about the dismal speed I have and how it could improved. BT infinity is available in our area and I thought that if I ordered it I would have to change my ISP to BT. However I now know that I could keep my UW broadband. The chap I spoke to was very helpful and suggested a few things I could try in the meantime… Read Full Review

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