Utility Warehouse Broadband Reviews - www.utilitywarehouse.co.uk

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★★★★☆
3.8 / 5
75% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Media Gallery for Utility Warehouse Broadband www.utilitywarehouse.co.uk

Utility Warehouse Broadband www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Experience of changing to Utility Warehouse from Talk Talk”

Written on: 16/10/2014 by AvahMcDougall1987 (1 review written)

The actual experience of joining U W was smooth and well handled and the router appears to be better than the former one which was supplied by Talk Talk although the running temperature is higher and have had to protect the base from heating up the polished furniture where it resides. The setting up instructions are not that clear as I only wanted the phone and broadband, my other suppliers of fuel and discount shopping are covered already so am not interested. In consequence am wary of joining… Read Full Review

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★★★★☆

“Technical Term support”

Written on: 15/10/2014 by Baileyi325 (1 review written)

The tech assistant was very help and patient regardless of my lack of knowledge of technical terminology… Read Full Review

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★★★★☆

“Advice for beginners with iPhone”

Written on: 15/10/2014 by Moriah165 (1 review written)

Simple and helpful instruction regarding installation - to the point and very helpful… Read Full Review

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★★★★★

“My Warmer Homes and Mobile Phone Enquiries”

Written on: 15/10/2014 by Schneider271 (1 review written)

My Warmer Homes enquiry was dealt with and everything was explained to me. My mobile phone enquiry was put through to someone else and that was all explained to me as well although I have not got the pac number yet… Read Full Review

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★★★★★

“No complaints ”

Written on: 15/10/2014 by Dereonz479 (1 review written)

I can not complain about the service I got it was friendly and professional and I felt confident that my issue had been dealt with… Read Full Review

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★★★★☆

“UW - a good option for saving money”

Written on: 15/10/2014 by Paola83 (1 review written)

Worthwhile to consider - the speed of service is not as good as promised - but CS are still working to solve the problems… Read Full Review

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★★★☆☆

“I am disappointed with the service I have been...”

Written on: 14/10/2014 by Joslyn499 (1 review written)

I am disappointed with the service I have been provided.bills are high than my last supplier and Internet is slower than last I was recommended to you by a friend how has since switched and I am planning on doing the same… Read Full Review

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★★★★★

“Simply The Best”

Written on: 13/10/2014 by DragoNslayeR1948 (1 review written)

Before my friend told me about Utility Warehouse I was like a lot of people trying to save money I went to one company to the next whoever had the best discount this month and still paying exorbitant amounts of money that I could not afford and I bet there is a lot of people like that, but since I changed to Utility Warehouse and had the Electric, Gas, Phone and Broadband with them as a Package, I have not had to worry, it is the best thing I have ever done and I always tell my friends and… Read Full Review

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★★★★★

“Phoning to resolve a problem”

Written on: 13/10/2014 by 472Wagner (1 review written)

I phoned to change my card details for topping up the cash back card. I was dealt with very efficiently. Good service… Read Full Review

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★★★★★

“wonderful”

Written on: 13/10/2014 by Bighands442 (1 review written)

So good it does not stop half way when you are doing something,it`s fast when more that two people are using a laptop and another computer… Read Full Review

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★★★★★

“Problem with Internet fixed”

Written on: 13/10/2014 by Rislay (1 review written)

I had problems with the Internet last week so I telephoned utility warehouse and was helped by Mati who very carefully and patiently talked me through what I had to do. The problem was fixed and I wasvery impressed with the assistance I'd received. Thank you… Read Full Review

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★☆☆☆☆

“email over a week ago with no responce apart for an...”

Written on: 13/10/2014 by Danny250 (1 review written)

I rang up to up grade my account after being with them 5 years I've never had to call before, as I have only little use of the internet service I pay for. I've rang 4 times over 20 minutes each time on the phone so I emailed then I get an automated email back saying some one will contact me within 48 hours this was Wednesday on Friday another automated email came though saying they are busy can I ring so I did no answer after another 20 minutes waiting on hold so now a new week with an email… Read Full Review

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★★★★★

“Many years of excellent service”

Written on: 13/10/2014 by AlinaFuller462 (1 review written)

After many years of dealing with UW I am happy to report that there has never been any problem of ny sort, the service has always been excellent and you seem to have managed to keep bills to a minimum. You can be sure that you will be invited to supply my next address. I would, and do, recommend UW to anyone. Thank you for such a satisfactory arrangement… Read Full Review

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★★★★★

“First rate company to deal with”

Written on: 13/10/2014 by Cannon328 (1 review written)

I have rarely had such efficient helpful service from a company. Everything is dealt with helpfully and in a friendly manner. I like when I am on hold on the phone being told how long I have to wait. Also it is a nice change to have advisors who are easy to understand i.e no strong accents. Also it is nice to have friendly banter with them. All in all a pleasure to deal with… Read Full Review

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★★★☆☆

“Utility Warehouse Broadband ”

Written on: 13/10/2014 by mikeee222 (1 review written)

Our phone line is erratic, so therefore is our Broadband connection. We frequently miss phone calls due the phone clicking rather than ringing. This has been checked several times by UW, but continues to happen on occasions. We also lose internet connections for a few minutes. Having been a BT engineer, I suspect the local exchange equipment is of poor quality. With intermittent problems such as this, we would normally move the exchange connection to other equipment and see if the problem stops… Read Full Review

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★★★★★

“poodle”

Written on: 30/09/2014 by 276Finch (1 review written)

lost my internet due to storm. contacted uwclub. Most helpful. Explained everything in detail. Am now back on line. Many thanks… Read Full Review

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★★★★☆

“Good Service”

Written on: 25/09/2014 by Uptonje234 (1 review written)

I have always received a fantastic service whenever I rang the call centre and they always resolved my query… Read Full Review

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★★★★★

“UTILITY WAREHOUSE”

Written on: 25/09/2014 by XanderNunez21 (1 review written)

HAVE BBEN TAKING BROADBAND AND OTHER SERVICES FROM utility WAREHOUSE FOR OVER 5 YEARS. OBVIOUSLY THE SERVICE IS GOOD OR I WOULD HAVE CHANGED LONG AGO. ANY PROBLEMS WITH ANY OF THE SERVICES THEY PROVIDE GAS, ELECTRIC, PHONE, BROADBAND OR MOBILE AND A QUICK PHONE CALL WILL RESOLVE THE PROBLEM… Read Full Review

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★★★★★

“broadband help”

Written on: 25/09/2014

a knowledgable, most helpful team member went out of his way to resolve a broadband niggle, . Nothing appeared to be too difficult and my dififiulties were resolved swift and with the minimum of fuss… Read Full Review

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★★★★★

“UTILITY BROADBAND”

Written on: 25/09/2014 by KevinDoyle188 (1 review written)

I have been with Utility Warehouse for years and have recently upgraded to their fast Broadband. I am thoroughly satisfied and can recommend the service. It was quickly installed and has been no problem since. Whenever I have query it is resolved by courteous and competent operators. William Stewart… Read Full Review

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