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| Customer service | 6.7/10  |
|---|---|
| Value for Money | 6.7/10 |
| Overall rating | 6.7/10 |
Full review by
mrsjones
on 18th Dec 2007
User Rating : 1
Respect :
0
Bad Points: Slow claim processing time.
General comments: We insured our 4 month old puppy as soon as we got him, and about a week after his coverage went live, he smacked his elbow and it swelled up to the size of a golf ball! We were so thankful we had the forethought enough to apply for his insurance as soon as we got him, and took him in to be looked at by a vet.
We submitted the claim and it was denied, Pets Best Insurance said it wasn't an injury! They were trying to tell us that it was a sickness causing his elbow to swell up.
We went back to the vet and had her explain everything to us, and she stated that it was indeed an injury and submitted the claim for us this time.
It was again, denied, this time because they claimed it was a "pre-existing condition," when they had no reason to believe it was other than the fact that we had submitted the claim not too long after he became covered.
To cut a long story short, we are out of $250 for a vet bill that should have been covered, and now $200 in premiums for coverage they aren't honoring.
I'm very disappointed with this company, and feel like we were taken advantage of for wanting to take care of our puppy.
mrsjones's review and ratings | 229 words
Review by
pcouvret
on 25th Sep 2007
User Rating : 10
Respect :
0
We are new customers to Pet Best Insurance and our puppy injured herself. The claim process was simple and payment was made less than 2 weeks after we submitted the paperwork. Everything has been efficient from the onlne policy insurance to the clam service.
pcouvret's full review | 43 words
Review by
sdmedic2002
on 15th Feb 2007
User Rating : 9
Respect :
-2
I have done a lot of research on insurances since I have a service dog who is in public more than most dogs, therefore the risk of illness or injury is higher than most. Of everyone that I have reviewed I have found PetsBest to be the best coverage for my dog and the best value for my dollar.
sdmedic2002's full review | 127 words | 1 comment added.
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