Pets Best Insurance Reviews

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3.6 stars
Average rating for this product is: 3.6 out of 5

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Average Ratings for Pets Best Insurance

  • Customer service3.8 stars
  • Value for Money3.8 stars
  • Overall rating3.6 stars

4 Reviews For Pets Best Insurance

  • Guest 18th Jan 2009

    Reviewer rating: 4.5 stars


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    Good Points: Very fast payment of claim.


    Bad Points: You have to pay the bill first, then get reimbursement.


    General comments: When I looked at health insurance for our new dog, I found that most had schedules of amounts that they would pay for any given condition. Having no way to know what the bills would be likely to be for any condition, I looked for a better alternative. Pets Best offered a very simple benefits schedule: For most conditions, they pay 80% of the amount, after the deductible.

    Recently, our dog got pancreatitis. It was a real relief not to have to worry about the size of the bill when she suddenly got sick. And in fact, Pets Best gave us a determination on our claim online, and we had the actual check within a couple of weeks. Aside from a small charge for fecal testing (one of their exclusions), they covered 80% of everything after the deductible. This experience made me confident that the insurance really will be there when needed.

  • mrsjones 18th Dec 2007

    Reviewer rating: 0.5 stars


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    We insured our 4 month old puppy as soon as we got him, and about a week after his coverage went live, he smacked his elbow and it swelled up to the size of a golf ball! We were so thankful we had the forethought enough to apply for his insurance as soon as we got him, and took him in to be looked at by a vet.
    We submitted the claim and it was denied, Pets Best Insurance said it wasn't an injury! They were trying to tell us that it was a sickness causing his elbow to swell up.
    We went back to ...

  • pcouvret 25th Sep 2007

    Reviewer rating: 5 stars


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    We are new customers to Pet Best Insurance and our puppy injured herself. The claim process was simple and payment was made less than 2 weeks after we submitted the paperwork. Everything has been efficient from the onlne policy insurance to the clam service.

  • sdmedic2002 Rank: Lance Corporal 15th Feb 2007

    Reviewer rating: 4.5 stars


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    I have done a lot of research on insurances since I have a service dog who is in public more than most dogs, therefore the risk of illness or injury is higher than most. Of everyone that I have reviewed I have found PetsBest to be the best coverage for my dog and the best value for my dollar.