Written on: 17/07/2013
I've had Esure Home Emergency Cover for approximately 8 years now and never made a claim. Tonight our boiler literally exploded emitting clouds of steam and sending steam through the hot water taps and blowing the airing cupboard door open! After we had turned off the gas and water at the mains I telephoned Esure Home Emergency Cover at 8.45pm, they said they would call an Engineer but he would not be able to get out to us until the following day and could take anything up to 24 hours. I... (read more)
Written on: 04/07/2013 by UnhappyfromSurrey (1 review written)
Do not touch esure home insurance with a barge pole!!!! They are incredibly rude and will do everything they can to get out of not paying on a claim or even sending someone out. The home emergency actually said to me “esure don’t know what the terms and conditions are with the home emergency”! I had a problem with my boiler and possible leaking pipes. They said that I had to find out what the problem was. I then asked them how was I supposed to determine the problem if they won’t... (read more)
Written on: 18/05/2013
I have been with this company a year and boiler has packed up. Was told the engineer could come at the weekend to repair. However sub contracted company said initially they couldn't come til Thursday I managed to get them to come Tuesday but its still frustrating with no hot water. (read more)
Written on: 11/02/2013
11 days with out a boiler due to incompetent service contractors that home emergency sent out as soon as my insurance has ended I will not be using esure, I am sure they want you to get the appliance mended yourself then they do not have to pay out very bad service and not very helpful at all I will also change my car insurance now will not renew with esure (read more)
Written on: 19/01/2013 by DanD
After 7.5 years of home insurance without a claim, I finally had cause to make a claim with Esure. The result was: - being treated and talked to like a criminal - having to go through the basic details that were provided at the time of taking out the insurance a further 4 or 5 times - Esure did not pay out to cover a very basic risk. Despite having suffered multiple storms and the wettest December on record we were told that "there were no storms / or otherwise extreme weather" - ie... (read more)
Written on: 27/09/2012 by CarolineUD (1 review written)
Where do I start! Firstly, having hung on the phone for over half an hour I eventually spoke to "customer services". I asked if they would call me back as my phone battery was dying but they were " not obliged" so basically wouldn't. I was ringing to sort out a problem as they had logged that we had had a subsidence claim that had paid out. My new insurers got wind of it and are threatening to cancel in me. We had lodged a potential claim but it was never followed through. The monies... (read more)
Written on: 26/09/2012 by Dav45 (1 review written)
I took out the home emergency cover for an extra £53.99 and wished I hadn't bothered as it is anything but emergency cover. After realising there was a problem with my central heating with no radiators warming up along with a variety of ominious loud noises emitting from the system I rang esure around 7pm to report the problem. In the meantime although I had turned off everything I could connected with the boiler it was still making a racket and giving us serous cause for concern. After... (read more)
Written on: 31/07/2012 by nicksl
I wish i could give them zero stars. My street had a mains sewer blocked resulting in three houses (including mine) having sewerage flowing down the path, driveway and in the garage. I called my home insurer esure for advise on what i should do as some people had advised me i should dispose of anything that came into contact with the sewer water. Esure couldnt be less insterested, they offered no help or advise and just tried to disuade me from making a claim. They did, however, open a... (read more)
Written on: 20/04/2012 by Screenwipe (3 reviews written)
My home insurance is with Sheila's Wheels. Nice and cheap. When I went to make a claim I found that Sheila's Wheels was "created" by esure, so the claim was handled by them. On 12th April I reported that my son had taken my mobile phone swimming LITERALLY! At this stage I wasn't going to make a claim, we were hoping to dry it out. On 16th April I phoned them back to say that the phone was dead. I had shopped around for a replacement phone. Carphone Warehouse had it for £499 but I found my... (read more)
Written on: 04/10/2011 by TaxiforRennie (1 review written)
Never previously had to claim on house insurance, but was flooded. Informed esure, who duly told me "it sounds like your policy does not cover this ........... we will call you back within 48 hours". They then failed to do this. I've had to do EVERYTHING myself - esure have not lifted a finger to help, and not what you expect when you have suffered a flood. They tried to charge me TWO policy excesses for one claim! There call centre staff are routinely rude, and never listen to what you... (read more)
Written on: 12/09/2011 by KinghSingh (2 reviews written)
This is my first ever claim! I had water damage from a very leaky pipe to an upstairs bathroom. Damage was done to the tiles, the box covering the soil pipes, ground floor electrics and ceiling plaster board. The tiles were broken when the leak had to be stopped – to get to the pipe. Esure, said that, for the bathroom, they will only cover the broken tiles – not the rest of the tiles; but may make a contribution for more tiles if no matching tiles can be found and I should ”check... (read more)
Written on: 24/05/2011
Where do I start! burgled, so go fimd the insurance papers, the only phone number on them is the renewal line. Doesn't it occur to them that the one number you might need in an emergency is the claim line? Anyway, finally get a number, and to be fair we had a guy out within the hour, house made safe - the burglar had physically removed a double glazed window, quite common apparently.
Next day I phone Esure to progress the claim, no they won't pay! Why not?
Well, you have a £350 excess on... (read more)
Written on: 03/04/2011
we rude staff and bad customer service. they want you to read 15 page of small print and not ask them any questions. they hope that you will miss something important in the small print so they don't have to payout.
They want to get money as quickly as possible and not explain all the infomration properly. I got my insurance recently with them I was told that if water leaks through my roof and a hole is found there, they will not pay for it as it is wear and tear. so can anyone tell me... (read more)
Written on: 02/04/2011
I recently made a claim for a collapsed soil pipe that is inside the house. I have been told that I will have to pay for the floor to be ripped up and all work to get to the damaged drain and then prove how the pipe was damaged.( how the hell do I prove that??)
They have also refused to pay for any further remedial work to make good the repair.
The two people i have spoke to so far have been rude and ignorant with not one once of simpathy.
I strongly advise anybody thinking of going with... (read more)
Written on: 11/03/2011 by brown02 (1 review written)
In the process of claiming. As other people have said, dealing with this company is a complete nightmare. You get told something different every time you ring. They delaying/avoiding tactics they use to avoid paying out on your claim are scandalous. I would never get involved with this company again. (read more)
Written on: 18/02/2011
Never made a claim before on house insurance (had policy for 9 years with esure). So unhelpful, terrible service-I have felt like a building site manager the last few months, trying to organise it all. They offer no help, and it was a complete joke when they sent out a contractor (service master) to collect my policy excess on their behalf! Didn't even get any warning and had to had excess over to complete stranger that didn't even work for esure. Apparantly this is normal practice! ... (read more)
Written on: 15/02/2011
I totally agree with the negative reviews here. did not make a single claim for 5 years. house got burgled oct 2010 and now i feel that as if i am a criminal as esure have not paid a single penny out--been 4 months.employed loss adjusters-cunningham lindsey who in turn employ lmg(their "independent"loss adjusters) and sbs. i had to ring each one of them personally and argue and fight for my case. now esure turns around and tell me that i am underinsured cos the gold prices have gone up. they... (read more)
Written on: 15/01/2011 by esure hater
PLEASE READ THIS!! WARNING!! Using E Sure has been the biggest mistake of my life. I have been insured by e sure for buildings and contents. I was burguled on 5th December 2010, burgulars only took what they could grab from kitchen(my handbag & contents, keys and 2 contract mobile phones) I tried to claim for these on my e sure contents insurance, what a waste of time. They said I would get a call back from another company which deals with claims (TCF Household - look at their statement on... (read more)
Written on: 14/01/2011
Esure are an absolute joke!!! I have never made a claim in 30 years and was broken into twice in the last 6 months. They would not pay out on the first claim due to lack of evidence of ownership. They wanted photographic evidence of the everything as well as receipts, manuals etc. Every time the evidence was sent in they asked for more and more, and were being totally unreasonable and unrealistic about the information they required. After complaining to them, they still were not interested,... (read more)
Written on: 14/01/2011
Insured with esure for the first time alwyas been with direct line before who have been great, suffered a burst pipe whcih damaged ceiling and small part of kitchen approx £900 damage, we took insurance out dec 2009 and the burst happend Jan 2010 - its now jan 2011 and we are still waiting for a cheque. Anything to not pay out they do it!, do not insure with them at all I have never dealt with a company like this in my life. In the end we got the work done oursleves as we have a small baby.... (read more)
Written on: 27/12/2010
STEER WELL CLEAR OF ESURE
I have been with Esure for 4 years - they would not cover freezer contents after a 2 day power cut in 2010.
I also paid for additional legal cover - this is a scam - in order to represent me in a neighbour dispute they demanded that I provide objective evidence that I would win if the case came to court! Utterly useless.
I will not be renewing my cover with Esure and recommend that people avoid them at all costs. (read more)
Written on: 21/12/2010 by Moonbapa (1 review written)
& months ago we claimed for a bike that was stolen from outside our flats, it was locked, the chain was cut. The claims go to a company called TCF who gather the evidence and write the reports. They take their time with the claim yet send stroppy letters if they have not had a response from you right away.
5 Weeks ago i rang TCF asking what had happened to my claim, they said they had wrote the final report and was waiting for Esure to decide, rang Esure, they said were waiting for the final... (read more)
Written on: 15/12/2010 by totallyrippedoff (1 review written)
Esure appears to be voiding policies at the drop of a hat - yet another way of pushing up premiums in the market! Be extremely careful when dealing with this company - in my experience you'd be well advised to look somewhere else.
2 years ago I called my existing insurance company - Aviva, to enquire if we could claim for a bike that was stolen at centre parcs. Knowing the dirty tactics that insurance companies get up to these days, I clearly stated that I was enquiring.... IE not... (read more)
Written on: 16/11/2010
This crowd appears to be incompetent. I was told that buildings-only was achieved by setting a low contents value (£1) and have now been refused repeat cover because my contents are under-insured (remember - i didn't want any contents cover at all - it's insured elsewhere). And their were errors in the first schedule I was sent. They're cheap, but I don't trust them to know what they are doing and hope I don't have to claim before the policy ends. (read more)
Written on: 01/07/2010 by jimp1935 (1 review written)
Rather like the client with the wear and tear fishtank, I have had frost damage as a result of the extreme winter weather to roof tiles. They sent two different so called independent'assessors'who appear to be self-employed or franchisees who spend about 15 minutes to look at the damage and take a couple of pictures. How can they be independent if they are contracted by esure. In my opinion I feel they may get a higher fee if they can say 'no' to a claim. I could never recommend esure and... (read more)
Written on: 22/06/2010
I am currently claiming with Esure after I got home at the weekend to find my fish tank had leaked all over my living room floor : ( I have now been told the tank is not covered as it's wear and tear. It is 18 months old, has been well looked after and how can a crack suddenly appearing be wear and tear?!
Really not impressed and will not be ever using them again. Struggling to get any help from them and feel like not making a claim as I am getting nothing but stress and hassle for my £100... (read more)
Written on: 28/04/2010
swapped from direct line to esure- to save money claim free at previous address, esure insured new property - slight flood due to burst pipe work approx £1000 to correct. Leak started 20/02/10 after sending out 3 people to look at the problem still no work has progressed and its now 24/04/10- now asking for loads of things, proof or sale of property, copies of council tax bills, receipts for things which are only minor. ... they seem to be delaying as long as possible in the hope I give up... (read more)
Written on: 21/04/2010
Never claimed anything for over 20 years - now have a broken laptop and they treat me like a criminal (asking for the age and name of my child who pulled it off the table), asking me to recreate the situation before the accident and send them pictures, and insist I send ORIGINALS (including invoices, bank statements et cet from 6 years ago) to back up my claim. I have decided to give up and cancel my policy with them. Message to Peter Wood: your "insurance with principles" obviously does... (read more)
Written on: 11/03/2010
I had to claim with Esure last year for my shower leaking and rotting my bathroom floor and walls. No problems in claiming, admittedly i had someone lined up prepared to do the job, no fuss sorted. Although this years renewal (4 yrs no claims) is a little higher than last year, but comparable with others only by about 10 - 20 pounds.. (read more)
Written on: 15/01/2010
Have been with Esure for a few years and have had to make two claims in the last 2 years. The first was for a new tv as my husband broke ours with the Wii remote. The second was for a new bike as my husband's was stolen. Both claims were dealt with extremely quickly with no fuss or difficulty. Customer service has been excellent. Only critisism is obviously our premium and excess has now gone up quite a bit so am now looking for a cheaper quote. It's a shame as I am very pleased with Esure. (read more)
Written on: 17/06/2009
Esure are rubbish! i suffered flood damage to my property nearly 8 months ago and they have still not settled it. It is impossible to talk to anyone handling the claim. They are so unhelpful. (read more)
Written on: 14/05/2009 by Claimfix (1 review written)
Having spent the last ten years as an insurance repair contractor, I would just like to say that E-sure have been a pleasure dealing with, good prompt payers. Looking at the comments below it is true that they do not have a ' Repair Network ' of there own, but this is not at bad thing, they are eager to resolve and sourcing a local contractor that regards you as the customer is time well spent, who in there right mind would want a large multi million pound construction company that subs... (read more)
Written on: 25/02/2009
i am currently in the middle of claiming for my lcd tv,wich is just over 1yr old,i am claiming for accidental damage my children were play fighting and accidentally knocked it,the quality of the picture was impaired after this,because my tv screen is not fractured,they have said after having it examined by one of there engineers,that the picture quality is down to wear and tear,to which i said politely its 1 year old,what wear and tear,this is my first claim after 12 years. I just want... (read more)
Written on: 04/09/2008 by nmiddleton (1 review written)
I've been claim free for 20 years. When I did claim, it was so difficult on a claim for water damage that I gave up. I will never deal with Esure again. (read more)
Written on: 17/07/2008 by McPablo (1 review written)
Unbelievably Esure do not seem to have any approved contractors to carry out insurance repairs. They just want to write a cheque. This is fine if you have minor damage or know a good contractor. What happens when a car hits your house and causes several thousand pounds worth of damage? Answer - find your own builder and they'll send a cheque. As a result of someone else's careless driving we are left with the headache of finding quotes and reliable builders. What is the point of having... (read more)
Written on: 12/09/2007 by cerysevans (6 reviews written)
Made a claim last year as a motorbike drove into my garage door. The Esure customer services were very helpful and very understanding - Had someone out to look at the damage within days and a replacement within a few weeks - highly recommended as an insurer - claim went through with great ease - no questioning or doubt which many can do and make you feel like your a liar when your not. (read more)
Written on: 11/07/2007 by ferrarisw1 (1 review written)
In 40 years of dealing with Insurance Companies for Car, Travel & Contents Insurance, Esure are by far the worst company I have ever dealt with.
As opposed to other companies, who go through the process of confirming the truthfulness of a claim with a standard validation process, Esure appear to start from the premise that they are not going to pay out on a claim and they then employ every devious and underhand method they can think of to support that viewpoint.
I was mugged over 18 months... (read more)
Written on: 26/06/2007 by Michael Oxard (4 reviews written)
Home insurance is a difficult choice to make and it is hard to get a company who doesn't need to know your inside leg measurement before they will insure you. Their price and cover was good but their call centre staff are very annoying. If you hate having your life invaded by clones don't try Esure. (read more)
Written on: 27/01/2007 by griffin2006 (1 review written)
You probably won't get comparable cover with anyone else at the price of Esure Home Insurance, but at what cost?? My £750 TV was damaged when moving it between rooms, and it would not work afterwards. I called to claim, and I was informed that I would be called back by one of their 'Assessors'. Fine right? Wrong!! I didn't have a problem as this was a genuine claim, or so I thought. What I did not expect was a Spanish Inquisition type questioning session lasting about 30 minutes and... (read more)
Written on: 12/04/2004 by bhavprit (1 review written)
I am in the process of looking for contents insurance. By far, I have found esure to be the cheapest and covers the same parameteres as other insurance companies. The difference in the premium between esure and other insurance companies is very significant approx £100 difference!!, which is a good news , however, I want to know if there are any catches when it come to claimng from esure
Bhav (read more)
Written on: 16/01/2004 by amandaeb (4 reviews written)
After getting numerous quotes to renew my home insurance Esure was the cheapest by £30-£80.
The cover seems comparable, if not better than the others. On the website it gives you the option to check the premium if you add or subtract items like accidental damage and amount of excess.
I was surprised to find that the premium hardly changed for lowering the excess and including accidental damage.
I've since recommended other people and it has been cheaper for them too. (read more)
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