This company had been a good place to do business but things have changed and the service and courtesy has become worse. I don't know why they have a phone messaging center if they do not listen to their messages. If a dog passes away and you no longer need the medication or the things you were previously using it for they ship it anyway, even if you cancel and expect you to pay for it. Communication is poor there and customer service doesn't exist.

I should have known better, but I tried... I placed an order on July 7th and their ad states 4-7 business days ground. I didn't need it immediately so I figured okay. As of today (the 17th), FedEx Smartpost now says estimated delivery July 21st. This is entirely unacceptable. I order everything on line and will never use these people again. In addition, their customer service folks, on more than one occasion, were extremely condescending and rude. Buyer Be Ware.

They have a great selection and great deals, but don't expect to get the order fulfilled and shipped promptly. Things suddenly go on backorder and then the ENTIRE order is placed on HOLD for that one item. If that item comes into stock, another one goes into backorder status then you're waiting even longer. I paid for priority shipping, but received ground shipping anyhow. No refund was issued for the downgrade shipping. I forgave them for the long delay with my first order, but another delay with the second order makes me leary of doing business with them in the future.

I have ordered twice from Entirely Pets and both times the package was left on a post by the gate in heavy rain and NOT delivered to our front door as UPS and Federal Express would have delivered it. Never again will I order from them.

I placed an order and it took several hours for it to go through on the website. By that point I wanted to cancel but could not. I paid for expedited shipping but my order was not even shipped for three days and now, a week later, the shipper is saying the package will not arrive for another 10 days--so it may be more than two and a half weeks. This company does not answer e-mails for days and hold time on the phone has been more than 15 minutes. I wish I had known it would take almost three weeks even though I paid for priority shipping. I had had poor customer service in this past from this company so I am not surprised at how awful that has been.

SELLING NEAR EXPIRED PET MEDS????

I purchased a two pack of "Preventic" Tick Collars for my Belgian Shephard on 1/10/11 and received them promptly.

The VIRBAC "Preventic" collars had an expiration date of March 2011- which is 48 days after I received them. As each collar is for 3 months; the collars would be, according to the manufacturer, ineffective 6 weeks into the first collar.

As a Pharmaceutical Scientist this is a very serious offense to sell "near expired" drugs.

Usually drugs will have 1 to 3 years of shelf life left

Not 48 days.

The Customer Service Rep refused to send me new collars and I informed him to note the "lot/ batch" number of the collars so the could be pulled from the warehouse inventory and not sold as new.

He seemed indifferent and did not offer to send new collars.

I will not use Entirely Pets for the reason that they are selling medicines that have barely 6 weeks of shelf life left on a protect that is designed for a half year of use.

This website does not have any exchange policy at all. I bought a set of dog boots, and when i first put them on my dog, one of them ripped on the top. Obviously this is a defect, but when I contacted them, they seemed to not care and just tell me they do not accept any open items,and just to contact the manufacturer. They do not care about the quality of the product they sell at all, and about customer satisfaction!

I ordered medication from Entirely Pets (www.entirelypets.com) which required express shipping on ice packs and paid extra. It was supposed to arrive in 2 days... 9 days later it shows up and (surprise surprise) any cooling effect in the ice packs was long gone and the inside of the silver envelope was hot enough to cook food in. There were no labels on the outside of the box to indicate that it needed to be kept cold. The medication was cooked and useless and $90 wasted. I called, got a return number, and shipped to the return address shown on their site... I checked the tracking number of the return parcel for over a month before calling them to ask why it had been sitting at the post office and not yet picked up. Turns out the return address shown on their website is THE WRONG ONE. (More than three months later - it still has not been updated.) Customer service said "it should have been forwarded" and that they would contact the warehouse to "have someone go and pick it up on Monday"-- but it never happened. The package returned to me and now I have to spend another $25 of the purchase price to send it back if I still want a refund.

In short: do not buy anything requiring refrigeration, fast shipping, customer service assistance, or returns from this company. You can kiss your money goodbye.

About two weeks ago my girlfriend and I had bought a costume for her new dog for Halloween. I don't care much about it but was sort of a funny one so I was looking forward to seeing her in it. Today, Oct. 28th (three days before Halloween) I decided to call them to find out the deal on the costume because it has been around 2 weeks since we put the order in. After I called them some guy had no customer service skills at all and just plainly said the item was discontinued, and didn't say sorry or anything for the inconvenience. I would just be careful. If there is another place out there, I would just go there.

"Entirely Pets was an Entirely bad experience! I waited for 2 weeks for my order then i called them and they said they never got my payment i went through tracking down my money order when i got a e-mail from them saying they just shipped the order, they had my money order for 14 days and did not know this? then i looked at the shipping address and they had the wrong state on it! im still waiting for my order for 3 weeks now, these people are IDIOTS! don't do business with them if you want your order on time or at all! "

I have purchased various items from entirelypets.com for the last two years. I have never had a single problem. I order Tapazole from them regularly for my cat with hyperthyroidism. I've been purchasing it there for over a year, along wtih Heartgard for my dogs and never had a problem. I've also bought other joint, digestive, and skin supplements from them. I never recieved any expired meds or anything that was from foreign sources. My vet even told me she buys meds from them and called in the prescription for me. Unfortunately, I recently learned that they no longer sell prescription pet meds but may sell them again in the future. This is very disappointing because I have to pay quite a bit more now. Anyhow, I will continue to order other items from them. They have the best prices and their service is excellent! I highly recommend them.

I have patronized Entirely Pets for many years for my pet meds and dog supplies. I have been very happy. If there was a problem (one time in 6 yrs.) customer service handled it quickly and professionally. I always receive prompt emails with order status and tracking.
Unfortunately, they are no longer selling prescription meds. I called customer service and the rep said, the company is restructuring and hope to offer this service in the future, but he could not provide a timeline.
They still offer great prices and other online companies can't compare.

DOES NOT GUARANTEE THE SAFETY & EFFECTIVENESS OF HEARTWORM MEDS!

I was purchasing my heartworm prevention from EntirelyPets.com until my dog tested positive for heartworms, while on their prescription meds (Intercepter - Yellow). The cost of treating the heartworms came to over $600! My vet informed me that if I had been purchasing the prescription meds through them (or a number of other local vendors), they could file a claim with Interceptor and the cost of treatment would be covered under their product guarantee plan. My dog had been tested prior to starting the meds and it was clear from my prescription history that I had not skipped any months. He told me to contact EntirelyPets and see if they offered the same guarantee. They do not. In fact, according to the customer service rep I spoke to, they do not guarantee the safety or effectiveness of any of their prescriptions! Apparently, manufacturers only offer this kind of guarantee to vendors who purchase directly from them (as opposed to a third party vendor) and vendors who ship and store their product according to their specifications. This made me wonder, where exactly my meds were coming from and how they were being stored. I emailed the company, explained my situation and asked them who they purchased their prescription medicine from. I also asked for a refund on the meds I had purchased. They had already refused to cover any of the heartworm treatment, but at the very least, they should reimburse for the money I spent on medicine that clearly did not work! A month later, I still have not even received a response from them.

Sure EntirelyPets.com has good prices, but before you buy your prescription meds from them, you might want to consider whether it is worth saving a few bucks on a product that does not even come with a guarantee of it's safety and effectiveness. I saved about $6 per box on my heartworm meds and now I am paying over $600 to correct that mistake!

i've been buying meds from them for over a year and all has been fine but my last experience was horrible and they left my elderly dog with out meds for over a week. somethings going wrong over there.

Place order for Heartworm drug for my dog on 10/28/09. Received confirmation of the order on 10/29/09 via e-mail. When the drug did not arrive, I call on 11/05/09. I was told they sent a second e-mail on 10/29/09 which I did not receive. I really don't think it was send. I ask why I did not receive the order I was told that they were not approved to sell drugs in North Carolina. I will never attempt to purchase from them again. By the way, the drug that I ordered is no longer on there web site.

I placed one order from this company for prescription medications for my elderly dog and everything went fine. However, the second order was a nightmare. Apparently they're only good if things run smoothly because if there's an issue, they will leave you and your pet in the lurch.

They claim to have faxed a form to my vet several times, but did not inform me of this until a week after I'd placed the order, and then only via email. I responded immediately and asked them to send me the form or call me with the details so I could follow up with the vet personally. Four days later, no response. I had to wait on hold for many minutes only to find out that the meds still hadn't shipped.

The customer service rep seemed completely disinterested in resolving the problem and I was not allowed to speak with a supervisor (apparently you have to leave them a voicemail and pray that they have more interest in responding than, well, everyone else in the company.) Strangely enough, the other company I placed the order with had no trouble getting an instant response from my vet. When I followed up with the vet, they stated that they'd never even received a request from Entirely Pets.

In my opinion, you'd be a fool to do business with this company, and I certainly will never do so again.