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Written on: 10/09/2016 by Jamyam95 (1 review written)
This company had been a good place to do business but things have changed and the service and courtesy has become worse. I don't know why they have a phone messaging center if they do not listen to their messages. If a dog passes away and you no longer need the medication or the things you were previously using it for they ship it anyway, even if you cancel and expect you to pay for it. Communication is poor there and customer service doesn't exist… Read Full Review
Written on: 17/07/2014 by Hampton86 (1 review written)
I should have known better, but I tried... I placed an order on July 7th and their ad states 4-7 business days ground. I didn't need it immediately so I figured okay. As of today (the 17th), FedEx Smartpost now says estimated delivery July 21st. This is entirely unacceptable. I order everything on line and will never use these people again. In addition, their customer service folks, on more than one occasion, were extremely condescending and rude. Buyer Be Ware… Read Full Review
Written on: 28/06/2014 by Makennar260 (1 review written)
They have a great selection and great deals, but don't expect to get the order fulfilled and shipped promptly. Things suddenly go on backorder and then the ENTIRE order is placed on HOLD for that one item. If that item comes into stock, another one goes into backorder status then you're waiting even longer. I paid for priority shipping, but received ground shipping anyhow. No refund was issued for the downgrade shipping. I forgave them for the long delay with my first order, but another… Read Full Review
Written on: 24/11/2013
I have ordered twice from Entirely Pets and both times the package was left on a post by the gate in heavy rain and NOT delivered to our front door as UPS and Federal Express would have delivered it. Never again will I order from them… Read Full Review
Written on: 02/04/2013 by lee444 (1 review written)
Products arrived as stated, with correct pricing and was well packaged. However, was not shipped USPS as promised but by a USPS partner so package was held for ransom for an additional 18$ COD charge (in addition to the 12$ USPS COD charge). Asked for a supervisor - was told one would call me back (twice) or one wasn't available (twice). One of their customer support agents stated I should have refused to pay the additional COD charges - despite their fine print stating that refused… Read Full Review
Written on: 20/06/2012 by nextelmeinu (1 review written)
I have used this company only once, but am very happy with the results of my initial order. Our pet is allergic to almost everything, so we had to be completely sure of every ingredient on certain products. I am happy to report that the sales representative was very calm and patient with me, and i ended up placing a larger order because of his patience. I will be returning for more orders every few months. I will be getting a new pug for my niece who spends summers with us, so I cant wait to… Read Full Review
Written on: 01/06/2012 by _michaelknight (1 review written)
My mother hates using the computer, so when I asked entirelypets to send out their catalog, I got one and another for my mother. I think she orders more now than she ever did. I hear nothing but good things about random her calls to them. the staff seems to be well-trained and helpful with some of the issues we had with our golden(Goldie). They were able to help me figure out with item would be best suited for Goldie's skin condition… Read Full Review
Written on: 06/03/2012
I placed an order and it took several hours for it to go through on the website. By that point I wanted to cancel but could not. I paid for expedited shipping but my order was not even shipped for three days and now, a week later, the shipper is saying the package will not arrive for another 10 days--so it may be more than two and a half weeks. This company does not answer e-mails for days and hold time on the phone has been more than 15 minutes. I wish I had known it would take almost… Read Full Review
Written on: 17/02/2011 by tomabilly31 (1 review written)
Although their website implies they ship within 48 hours they didn't. They did answer an email, after two days, telling me the PIF-300 - PetSafe Wireless Containment System was back ordered and would ship out "early next week." I called, and after listening to their ads for a few minutes, a service rep came on and made another unfulfilled promise - that the item would be shipped out overnight priority mail, on Wednesday. (I'd actually paid extra for expedited shipping when I originally… Read Full Review
Written on: 13/01/2011
SELLING NEAR EXPIRED PET MEDS????
I purchased a two pack of "Preventic" Tick Collars for my Belgian Shephard on 1/10/11 and received them promptly.
The VIRBAC "Preventic" collars had an expiration date of March 2011- which is 48 days after I received them. As each collar is for 3 months; the collars would be, according to the manufacturer, ineffective 6 weeks into the first collar.
As a Pharmaceutical Scientist this is a very serious offense to sell "near expired" drugs.
Usually drugs… Read Full Review
Written on: 18/12/2010
This website does not have any exchange policy at all. I bought a set of dog boots, and when i first put them on my dog, one of them ripped on the top. Obviously this is a defect, but when I contacted them, they seemed to not care and just tell me they do not accept any open items,and just to contact the manufacturer. They do not care about the quality of the product they sell at all, and about customer satisfaction!… Read Full Review
Written on: 05/11/2010
I ordered medication from Entirely Pets (www.entirelypets.com) which required express shipping on ice packs and paid extra. It was supposed to arrive in 2 days... 9 days later it shows up and (surprise surprise) any cooling effect in the ice packs was long gone and the inside of the silver envelope was hot enough to cook food in. There were no labels on the outside of the box to indicate that it needed to be kept cold. The medication was cooked and useless and $90 wasted. I called, got a return… Read Full Review
Written on: 28/10/2010
About two weeks ago my girlfriend and I had bought a costume for her new dog for Halloween. I don't care much about it but was sort of a funny one so I was looking forward to seeing her in it. Today, Oct. 28th (three days before Halloween) I decided to call them to find out the deal on the costume because it has been around 2 weeks since we put the order in. After I called them some guy had no customer service skills at all and just plainly said the item was discontinued, and didn't say… Read Full Review
Written on: 24/02/2010
"Entirely Pets was an Entirely bad experience! I waited for 2 weeks for my order then i called them and they said they never got my payment i went through tracking down my money order when i got a e-mail from them saying they just shipped the order, they had my money order for 14 days and did not know this? then i looked at the shipping address and they had the wrong state on it! im still waiting for my order for 3 weeks now, these people are IDIOTS! don't do business with them if you want your… Read Full Review
Written on: 15/01/2010
I have purchased various items from entirelypets.com for the last two years. I have never had a single problem. I order Tapazole from them regularly for my cat with hyperthyroidism. I've been purchasing it there for over a year, along wtih Heartgard for my dogs and never had a problem. I've also bought other joint, digestive, and skin supplements from them. I never recieved any expired meds or anything that was from foreign sources. My vet even told me she buys meds from them and called in… Read Full Review
Written on: 07/12/2009
I have patronized Entirely Pets for many years for my pet meds and dog supplies. I have been very happy. If there was a problem (one time in 6 yrs.) customer service handled it quickly and professionally. I always receive prompt emails with order status and tracking.
Unfortunately, they are no longer selling prescription meds. I called customer service and the rep said, the company is restructuring and hope to offer this service in the future, but he could not provide a timeline.
They still… Read Full Review
Written on: 07/12/2009
DOES NOT GUARANTEE THE SAFETY & EFFECTIVENESS OF HEARTWORM MEDS!
I was purchasing my heartworm prevention from EntirelyPets.com until my dog tested positive for heartworms, while on their prescription meds (Intercepter - Yellow). The cost of treating the heartworms came to over $600! My vet informed me that if I had been purchasing the prescription meds through them (or a number of other local vendors), they could file a claim with Interceptor and the cost of treatment would be covered under… Read Full Review
Written on: 19/11/2009
i've been buying meds from them for over a year and all has been fine but my last experience was horrible and they left my elderly dog with out meds for over a week. somethings going wrong over there… Read Full Review
Written on: 06/11/2009
Place order for Heartworm drug for my dog on 10/28/09. Received confirmation of the order on 10/29/09 via e-mail. When the drug did not arrive, I call on 11/05/09. I was told they sent a second e-mail on 10/29/09 which I did not receive. I really don't think it was send. I ask why I did not receive the order I was told that they were not approved to sell drugs in North Carolina. I will never attempt to purchase from them again. By the way, the drug that I ordered is no longer on there web… Read Full Review
Written on: 23/09/2009
I placed one order from this company for prescription medications for my elderly dog and everything went fine. However, the second order was a nightmare. Apparently they're only good if things run smoothly because if there's an issue, they will leave you and your pet in the lurch.
They claim to have faxed a form to my vet several times, but did not inform me of this until a week after I'd placed the order, and then only via email. I responded immediately and asked them to send me the form or… Read Full Review
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