Krups Nescafe Dolce Gusto Reviews

★★★★☆
3.6 / 5
66% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Krups Nescafe Dolce Gusto
Krups Nescafe Dolce Gusto

Specification for Krups Nescafe Dolce Gusto

Main Features
Type Coffee & Espresso Maker
Type Coffee & Espresso Maker
Type Coffee & Espresso Maker
Type Coffee & Espresso Maker
Built-in Grinder Electric
Built-in Grinder Electric
Built-in Grinder Electric
Built-in Grinder Electric
Max. Power Electric
Max. Power Electric
Max. Power Electric
Max. Power Electric
Features Include: * Dolce Gusto - pod coffee to be used in machine * 1.3 litre water reservoir * Cappuccino, espresso, chococino, latte macchiato * Pump action * 14 bars pressure * Coffee strength control * Removable water tank * Water level indicator * Drip tray * Retro finish * Easy to clean * Starter pack not included

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Latest Reviews

★☆☆☆☆
Krups Nescafe Dolce Gusto

“easier to make it from a packet”

Written on: 11/12/2014 by debor-hicks (1 review written)

Hi have just unboxed krups. Nescafe dolce gusto. Very dissapointed how can krups make such an awfull pod coffee makeryou hace to use 2 pods to make a cuppachino. Lifting out the flimsy plastuc container for taking out the very hot pod that is used and replacing it with another pod and then guess how much water you hace to put in. And THEN drink n throw a very inferior coffee come on you are jocking arent you… Read Full Review

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“Faults”

Written on: 18/05/2014 by martingg (1 review written)

Great tasting coffee whilst the machine works I am now on my 4th machine all different but if this goes wrong will not be buying another. My 1st one went under warranty and was exchange by Argos for a different model (the pump stopped working). The replacement worked until the warranty just ran out, pipe seal to the pump gave way. Brought another different model new on eBay. This one lasted a year then stopped heating. Could not find the receipt so brought another. This time from Argos. This… Read Full Review

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★★★★☆
Krups Nescafe Dolce Gusto

“The One & Only”

Written on: 14/11/2013

I use it every morning to set myself up for the day. The coffee is just as good as Starbucks, Coffee etc, it's cheaper, there's no queue and it doesn't demand to know my name before I get a coffee from it - Perfect!… Read Full Review

Voyager777's Comment

Written on: 03/12/2013

Here here!!! I have two of these unit's, one upstairs and one in the kitchen, and couldn't be without them. Very fair rating from this user, but I would give it the full 5 stars all the way.

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★★★★☆
Krups Nescafe Dolce Gusto

“Easy But Costly”

Written on: 01/10/2013 by DrewbyDoobyDoo (2 reviews written)

I absolutely love using my Krups machine, but it is such a pain to have to keep going to work in order to pay for the capsules... well either that or remortgaging my home! the coffee is good - better than instant, but not as good as proper cafetiere coffee because I'm not sure how fresh it really is when it comes from a pod. In any case, it's a great item for busy people or those who love to fritter away money on coffee :)… Read Full Review

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“Failed to work after 1year”

Written on: 17/08/2013 by Terry71 (1 review written)

I purchased the coffee maker after trying my daughters . It made very good. Coffee but I found as I am retired quite expensive ,so I only used it occasionally . After using it probably about 20 times it stopped working It no longer heated the water although the indicator light came on .As the machine is over a year old it is no longer under guarantee . I will not be purchasing another coffee maker as this has been a big dissapointment. . … Read Full Review

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★★★★☆
Krups Nescafe Dolce Gusto

“Tried & Tested over 3 years”

Written on: 09/08/2013 by bop-a-lula (6 reviews written)

Our first Krupps Dolce Gusto coffee machine was purchased about 3 years ago and was very good for eleven and a half months (luckily not twelve!!) then it just stopped making coffee. As it was under guarantee, we took it back to the store and exchanged it for a brand new one. This new machine was identical in every way except that there was an additional widget enclosed. We reckon that other people must have encountered the same problems because the widget was a small piece of wire with… Read Full Review

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★★★☆☆
Krups Nescafe Dolce Gusto

“Lovely coffee but...”

Written on: 22/01/2013

I bought this machine in November 2011. It worked well, making lovely coffee, until March 2012 when there was no power to the machine. The machine went off to be repaired under warranty. It was returned within a few days working perfectly well. Since then, the machine stopped working on a further 3 occasions, with Nescafe replacing the machine in August 2012. This new machine worked until December 2012, when off it went for repair, being returned in late December. It was back for 3 weeks… Read Full Review

Paulinelen's Comment

Written on: 06/02/2013

you are not unlucky - I have had several similar instances with my machines - usually they need descaling and the nozzle pricking out to get them going again. My biggest problem is that they start to leak liquid out around the capsule, I have now had three of these machines all doing the same thing. Now I have one that is leaking from the water tank.
Not my best buy - I usually manage to keep electrical goods well into their teens and these have all started to play up within 6 months of use including the one I trialed for Krups.

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Shelaghmmurren's Comment

Written on: 22/05/2013

The machine is bad so is Canada's customer service

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★★★★★
Krups Nescafe Dolce Gusto

“Love It!”

Written on: 16/01/2013 by bethholder779 (1 review written)

I love my new Nescafe Dolce Gusto! The capsules come in delicious flvors and the machine is easy to use. My mornings have been fun with my Nescafe!… Read Full Review

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★★★★★
Krups Nescafe Dolce Gusto

“Easy, good taste, many options”

Written on: 03/01/2013 by lieveleentje (1 review written)

The coffee and the Tea are very good, easy to use! The only downside is the price of the consumables But beside that its's a great machine and easy to clean The hot and cold options are great, the icetea tastes good Also very nice is that you can prepare coffee and chocolat An Tea without mixing the tastes!… Read Full Review

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★★☆☆☆
Krups Nescafe Dolce Gusto

“Machine is cheap”

Written on: 01/12/2012

I love the dolce gusto coffee, but my machine started to leak after 4 months. they took 3 months to repair and it started to leak 3 days after. It's a nightmare. The service is very poor and I don't recommend… Read Full Review

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★★★★☆
Krups Nescafe Dolce Gusto

“easy to use, no cleaning need”

Written on: 10/11/2012 by manpet (1 review written)

I live in Greece and bought this machine (piccolo) 5 weeks ago from a multistore downtown Athens.Nestle products aren't much favored for coffee cause they are more popular with instant coffee,so for "expert" lovers of coffee this is not an option.For people like me (no expert,but i enjoy a good cup of coffee or chocolate) is an all around easy to use,no mess with a big variety of tastes.My only negative point goes for the difficulty to stop the manual machine in the right time so the outcome… Read Full Review

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“no product avalible ”

Written on: 09/10/2012

first the machine works well, that said nescafe will not honor their points program. did not receive the free sample when purchased the machine. customer service will not answer any emails. and no local retailers will carry the capsules. even wal-mart stop carrying their products. Keurig k-cups are every where, and much more reasonably priced. i will list my Krups Nescafe Douche Gusto on craigslist and try to recoup some of my expenses… Read Full Review

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“Awful product, awful company”

Written on: 18/09/2012 by hertsgirl (1 review written)

A week after the warranty ran out, this machine started leaking from every possible crevice, especially around the top where the capsules go. I called customer 'services' who were very rude and not helpful at all. I waited a week for an 'unblocking tool' (which is just a curved pin) and it did not help at all. Having descaled the machine several times, it still leaks everywhere. I called customer services again and was told that it costs £45 to repair! What a rip off!! I am refusing to pay… Read Full Review

Durhamowl's Response to hertsgirl's Review

Written on: 11/10/2012

Save your £45. Mine has just done the same(has been repaired once under warranty for same fault). What you need is a replacement capsule piercing plate part MS-622718 available from werl for about £12 inc shipping. Dead easy to fit - remove water tank and capsule holder. Engage mechanism then gently pry cast plate and seal down at front - 15 sec job.

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“Nescafe Dolce Gusto Ex-Store Sales Stands ”

Written on: 04/07/2012

I would advise all consumers to be extremely careful when purchasing Nestle Dolce Gusto products in Canada based on my family’s personal experience, particularly when this is from a sales stand. My wife purchased a Nestle Dolce Gusto ‘Circolo’ coffee maker for me as a father’s day gift last month from a Nescafe Dolce Gusto sales stand in downtown Toronto . I was really delighted, but unfortunately it has turned out to be a an extremely disappointing situation as it appears that we fell… Read Full Review

Infinitrium's Comment

Written on: 11/10/2012

was this purchased with a credit card? You could always do a chargeback with a credit card company if that was the case

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Infinitrium's Comment

Written on: 11/10/2012

Did your wife use a credit card to purchase the machine? If that was the case, she could always do a charge back with the credit card company.

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★★★★★
Krups Nescafe Dolce Gusto

“Wonderful machine.”

Written on: 14/06/2012

We have had our Dolce Gusto about 3 years now and it has been used almost every day! The espresso, cappuccino, latte and hot chocolates are wonderful. Im not fond of the lungo but that is just personal taste. Yes it is a bit noisy but you have to expect that with a coffee machine surely? Also it is very important to keep the limescale at bay with regular descaling or the pressure will drop quite considerably but that doesn't take long. Compared to a cup of instant I suppose they are a… Read Full Review

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★★★☆☆
Krups Nescafe Dolce Gusto

“Dolce Gusto - great coffee, shame about the problems”

Written on: 14/02/2012 by Diana_P (2 reviews written)

I received the machine as a gift and found it easy to use although the capsules are horrendously expensive. The coffee tastes very good - it just takes time to learn how big a cup to use for different capsules. Sadly when it goes wrong, you are on your own. Why do companies insist on using expensive 0800 phone numbers? I have to pay for these calls, you know! So I emailed instead using their online contact form. No response whatsoever. I found lots of other people online with the same… Read Full Review

Guest's Response to Diana_P's Review

Written on: 02/05/2012

Great coffee, no fuss but obviously at a price , the capsules are horrendously expensive not feasible for hard core coffee addicts like myself, Even if I restrict myself to 2 cups of coffee a day it works out to cost half as much as my rental. So, adios to the dolce gusto n back to my good old coffee maker(I really don't mind the washing part if it soothes my wallet)






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★☆☆☆☆
Krups Nescafe Dolce Gusto

“Poor Service from Nestle Dolce Gusto”

Written on: 13/01/2012

Tempted by special offers on the machine I purchased my coffee machine as a christmas present and immediately placed an order with their website. 4 weeks on 3 emails, 2 phone calls I still haven't had a delivery yet they have managed to take payment from my bank account 3 weeks ago. They placed the order again a week ago and it hasn't been despatched yet, remains to be seen if I'm charged again! Poor customer support, poor service I would not recommend the Nestle website to anyone buy your… Read Full Review

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★☆☆☆☆
Krups Nescafe Dolce Gusto

“???????????????????????/”

Written on: 10/01/2012 by dawnbr (1 review written)

Can some one tel me, WHY i sometimes get a good cup per, then other times i get NO coffee just milk, then other times i get black coffee & no milk, this is with caffe lungo,latte macchiato,cappuccno, & others, Rrrrrrrrr… Read Full Review

Steviedunks's Response to dawnbr's Review

Written on: 31/12/2012

I found this too. However, I realised that you need to use 2 pods for the latte (milk is a white pod and the coffee is brown)This is not clearly explained in the instructions and it should be. Nestle - are you reading this?

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★★★★★
Krups Nescafe Dolce Gusto

“great machine for real”

Written on: 21/12/2011 by whyausernameforthis (1 review written)

First time i used it i left it on too long but from the second use i got some great coffee and drinks it's really cool and the espresso is good quality the drinks are great and the aroma is there.Customer service is wow! i saw some reviews before i got it and was scared maybe it was hard to use but they all said its great coffee and its true!Also not complicated to use so i don't really see a downside...maybe the coffee are too small but when something is good you always want more haha… Read Full Review

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★★★★☆
Krups Nescafe Dolce Gusto

“Soooooooooo noisy”

Written on: 25/11/2011

I bought this machine today and tried a cappochino first. the coffee is great, but the machine was way too nosiy and it started to shake after i inserted the second capsule. My mug started moving!!!! has anyone had thie problem before or my machine is defected?… Read Full Review

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