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Latest Reviews

“Terrible Holiday with Directline”

Written on: 09/07/2014 by 98MacLeod (1 review written)

I was sold by BROADWAY AND DIRECTLINE Holidays. What was supposed to be a dream holiday in a luxury hotel turned out to be the worst holiday I ever experienced on my life. I have worked in the travel industry and traveled all my life across the globe and stayed at 5 star accommodations before from Vegas to Dubai and never seen any dump in my life as this Hersonisis Palace hotel in Crete. I was horrified when I arrived at the hotel from hell. When I arrived at the hotel, it was merely a 2 star… Read Full Review

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“Ridiculous!”

Written on: 05/05/2014

I'm am so angry at directline holidays, we were due to travel on July the 9th to Gran Canaria, have booked with directline before and had no issues, this time however, is a different story! We booked way back in December, and thought nothing of it, we kept paying in monthly instalments, we have to date paid £600.00, last week I found out I am pregnant, and we realised we would have to cancel the holiday (I will be 30+ weeks by then! we found out very late) I tried to call and cancel 3 times… Read Full Review

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“Ripped off 2 days prior to departure”

Written on: 04/02/2014

We booked a holiday to Cyprus with Direct Line in 2013. Two days prior to departure, Direct Line called us and said that our Aegean Airlines 'direct' flight from Gatwick to Larnaca had been cancelled. They offered us the option of flying indirect via Athens which meant the total travel time was almost 24 hours. We refused. We had not booked a year in advance to travel indirect. After refusing, we were offered Easyjet flights at the additional cost of £200. We had no option but to pay it… Read Full Review

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“Booked Holdiays 2014”

Written on: 14/01/2014 by mchjhn12345 (1 review written)

I Booked and holiday with Directline holidays on the 30th December 2013 to Rhodes Town for the 30th July 2014 for 10 days. I booked with direct holidays last year with a flexible payment plan which was brilliant so decided to do the same for this year. When we booked the holiday the same options came up, pay £58 now, £400 on the 1st March and4 monthly payments thereafter, so like before this is what I choose. However, a confirmation e-mail came through, but I never received another e-mail… Read Full Review

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“Benidorm”

Written on: 31/12/2013 by Nickym007 (1 review written)

Here is the Email I Just sent to the customer service dept To Whom It May Concern: We rung your booking line on the 3rd of December to ask what was available for the week of the 21st to the 28th in Benidorm. You was more than helpful in that you could offer us the Sol Pelicanos if we booked with you there and then, which we did on reference DLH62218. 8 Days later you emailed saying the Hotel had double booked and we was offered alternative accommodation, which we wasn’t happy about, seeing… Read Full Review

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“Bad customer service ”

Written on: 29/12/2013 by Kel123a (1 review written)

Would strongly never use this company again there customer service in response to a complaint is awful. I recently travelled to egypt the holiday itself was brilliant, however i had to do a straight forward name change at a cost off £70 which i did and assumed that everything was ok after 3 attemps off getting my new confirmation everything seemed ok. I arrived at east midlands airport and the lady at checkin couldnt find the 2nd passenger but this problem was soon sorted and being in my home… Read Full Review

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“DON`T PAY EXTRA FOR EXPRESS TRANSFER ”

Written on: 24/09/2013

JUST RETURNED FROM FANTASTIC HOLIDAY IN POLLENCIA WHICH WE BOOKED WITH DIRECT LINE HOLIDAYS, ONLY NEGATIVE WAS THE TRANSFER FROM THE AIRPORT TO OUR HOTEL, WE PAID EXTRA TO HAVE AN EXPRESS TRANSFER, BUT WE ENDED UP SITTING ON A COACH AT THE AIRPORT FOR OVER AN HOUR (NO EXPLANATION GIVEN) YOUR ALSO TOLD THAT YOUR GUARANTEED TO BE DROPPED OFF WITHIN THE FIRST FOUR DROP OFFS,DID`NT HAPPEN EITHER. SO DON`T PAY EXTRA FOR A FAST TRANSFER IT`S A WASTE OF MONEY OTHERWISE GREAT HOLIDAY. … Read Full Review

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“direct line excellent”

Written on: 01/09/2013 by theJollies (1 review written)

Bit nervous about booking / paying on line but travel agents unable to offer any flights at short notice (mid August) so used direct line. Plenty of options available & much cheaper than the high street, superb service, everything direct line promised was delivered from arriving at UK airport to leaving the resort. Transfer to and from airport / resort bang on time & good service (Cretan a2B). Will definitely use again & recommend to family & friends. … Read Full Review

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“Worst Holiday Experience!!!! Ibersotar Chich Khan Tunisia”

Written on: 23/08/2013

Booking through directlineholidays was perfect. No issues and saved £1300 pounds. Flew with BA, extra legroom (FREE), free food and drink on flight. No late departure - perfect. Arrived in Tunis airport and was met by taxi driver - no problem. Got to resort 30 minutes later. Iberostar Chich Khan is advertised as 4 star, but I would say is a 3 - 3.5 star at best. Nice surroundings, good sized rooms and great pool - no problem. Went on two trips, the African Safari adventure and the… Read Full Review

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“Great Hotel”

Written on: 21/08/2013

Staff lovely and helpful. Breakfast more than you can eat. Rooms great. Pool - sun from midday to 5. 15 minute walk into town. Lovely holiday. Thanks Directline :-)… Read Full Review

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“ibisa 2013”

Written on: 19/08/2013

first time with this company was a bit weary but no problems would recamend them and use again… Read Full Review

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“Shambles from start to finish”

Written on: 16/08/2013 by ch13772 (1 review written)

No contact with anyone other than a confirmation email to say we had booked the holiday, followed by another email to say we would be flying via Glasgow both ways. Received tickets through post Olympic airlines. When we got to the airport it was agean airlines no wonder we couldn't find the checkout desk. Plane did not stop at Glasgow. Hotel played graphic hardcore clubbing music full of sexual swearwords AT A FAMILY RESORT!!! Food was unlabelled. Drinks were from recycled cups which smelt of… Read Full Review

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“No hassle, great value!”

Written on: 14/08/2013

We got a fantastic short break deal in Krakow with hotel and flights all organised and nothing to worry about; it was superb value for money. The hotel was lovely, very central and the flights were great times so that we could make the most of our time there. All the information was emailed well in time and I simply had to print it and travel. Would definitely recommend this company for value, efficient service and quality… Read Full Review

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Painswick's Comment

Written on: 04/01/2014

Glad you had a good experience with this company. I fly out from east midlands airport on Thursday to Kracow and am still awaiting confirmation in writing, tickets etc. the company have said that they have issued all details.....even though I have given them two email sites to send the information to, nothing has been received. When I phone them I am told that it has been sent and that they will resend!!

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“Easy, cheap, hassle free holiday!”

Written on: 09/08/2013 by tobywolves (1 review written)

I was a little skeptical of booking a holiday for me and 5 friends online at first, as we'd always previously been to a travel agents. Directline were offering the cheapest deal, and the old "if something sounds too good to be true, it probably is" phrase sprung to mind! We went ahead with booking however, and everything ran totally smoothly. All the tickets were easy to get hold of, the hotel was great, transfers were all sorted, and we had a fantastic holiday… Read Full Review

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“would book with you again”

Written on: 08/08/2013 by mick1965 (1 review written)

looking at going to florida next year and would book with you again simple website and no hidden costs. transfers pick us up and drop us off at the times they said they would can't really think of any areas you can improve on already recommended you to a friend… Read Full Review

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“Returned relaxed and refreshed”

Written on: 05/08/2013 by JWJBurrows (1 review written)

My daughters and I returned recently from a short holiday in Majorca and I just wanted to write to you to say that we had a great time. We knew that the holiday was relatively low cost and we really wasn't expecting pure luxury. However we were really pleased with the flights, transfers and accommodation. We did witness some people complaining about the facilities at the apartments/hotel but we did not feel any need to complain.The accommodation was advertised on Directline Holidays as 3 star… Read Full Review

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“marmaris 2013”

Written on: 03/08/2013 by ailsamac (1 review written)

booking online was quick and straightforward with the opportunity to talk to a rep at same time, will certainly use this site to book again. still plenty of choice for last minute deals… Read Full Review

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“Bathroom Facilities or lack of them”

Written on: 31/07/2013

What is the point on going holidays to a hotel which has been reviewed as safe only to have a nasty accident.Then have to talk to a numpty of a tour rep who wants to tell you that they have never had a accident involving bathroom facilities.Sorry you have a duty of care to guests which i clearly think you have breached.spoiled what should have been a relaxing break to celebrate my birthday. I doubt you will not reply as with the other letters i have sent Booking ref 834951 Pefkos Rhodes Stella… Read Full Review

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Sarabradleydlh's Comment

Written on: 05/08/2013

I look after the Customer Services area at Directline Holidays and was very sorry to hear that you had an accident whilst on hoiday with your Tour Operator, Airtours.

I cannot trace any correspondence from you in our system. Please could you forward any e-mails to me and I will ensure that they are dealt with promptly.

Best regards
Sara Bradley

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“Price Promise is a Lie!”

Written on: 31/07/2013 by AM12345 (1 review written)

I contacted Directline Holidays as I had used them before but I found the same holiday with another company for £230 cheaper. When I phoned them up to see if they would match the price (as per the claim on their website) they told me the price difference was too much and they wouldn't be able to match it. So basically they are being selective on what they will match. Be warned!… Read Full Review

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“Disappointing ”

Written on: 30/07/2013

How disappointed I was when I arrived at the 'Lia Matina Studios'. Type in 'Lia Matina Studios' into Trip Adviser, and a selection of images will appear showing a lovely group of apartments around a beautiful pool- these are not the Lia Matina Studios. In reality, the 'Lia Matina Studios' are a small block of mediocre flats down a series of alleyways, surrounded by budget hotels and wasteland. There's no pool, so air conditioning is a must- expect to pay £100 on top of your holiday price, and… Read Full Review

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