Directline Holidays Reviews - www.directline-holidays.co.uk

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Latest Reviews

“Delta Hotel Majorcia”

Written on: 05/08/2015 by Hollandxi450 (1 review written)

This holiday was nothing like the pictures on the holiday photos it was of different areas of the region I thought there was a beach near us there was not well there was but you had to walk down a very steep road and when you got there it was all rocks we had to use taxi every where and the hotel was suppose to be a 4. star and I think it was a 2 star I would never go back to this hotel again we paid more for being half board than people being all inclusive… Read Full Review

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Gemma47's Comment

Written on: 07/08/2015

I stayed at this hotel I agree with every thing that is written above very disappointing holiday in the holiday spent more time in a taxi no beach near

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“Don't believe your documentation details”

Written on: 23/06/2015 by auldyin73 (1 review written)

They told me that my final payment will automatically be taken from the credit/debit card used to pay the deposit. WRONG! I had a reminder at the last minute demanding that I arrange payment personally before the final date.I was also told that all Jet2.com flights are check in on line only but they booked me as an airport check in, which I did not ask for or want, and charged me £73 for the privilege.Hotel bookings, transport and flights are arranged through a myriad of sub contracts and are… Read Full Review

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“Abandoned at the Airport”

Written on: 19/04/2015

I arrived at Malta Airport with my wife. We searched in vain for nearly an hour for our transfer bus. It was nowhere to be found. Eventually I contacted the Tourist Information Office who rang the emergency contact telephone number for me. They were told that there was no booking for transport in my name. The tourist information clerk advised me to see if I was booked with the other transfer company in the Airport Terminal. I went to them and they looked at my transfer voucher issued by… Read Full Review

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“Up to 60% more Expensive!”

Written on: 20/12/2014 by marvintheparanoidandroid (2 reviews written)

I had to re-book with them, they told me to choose from the Olympic website, and they would book it. Their quote was £4,698, the same booking direct with Olympic was £2,898. 60% MORE EXPENSIVE!… Read Full Review

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“Up to 60% more Expensive!”

Written on: 20/12/2014 by marvintheparanoidandroid (2 reviews written)

I had to re-book with them, they told me to choose from the Olympic website, and they would book it. Their quote was £4,698, the same booking direct with Olympic was £2,898. 60% MORE EXPENSIVE!… Read Full Review

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“Terrible Holiday with Directline”

Written on: 09/07/2014 by 98MacLeod (1 review written)

I was sold by BROADWAY AND DIRECTLINE Holidays. What was supposed to be a dream holiday in a luxury hotel turned out to be the worst holiday I ever experienced on my life. I have worked in the travel industry and traveled all my life across the globe and stayed at 5 star accommodations before from Vegas to Dubai and never seen any dump in my life as this Hersonisis Palace hotel in Crete. I was horrified when I arrived at the hotel from hell. When I arrived at the hotel, it was merely a 2 star… Read Full Review

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“Ridiculous!”

Written on: 05/05/2014

I'm am so angry at directline holidays, we were due to travel on July the 9th to Gran Canaria, have booked with directline before and had no issues, this time however, is a different story! We booked way back in December, and thought nothing of it, we kept paying in monthly instalments, we have to date paid £600.00, last week I found out I am pregnant, and we realised we would have to cancel the holiday (I will be 30+ weeks by then! we found out very late) I tried to call and cancel 3 times… Read Full Review

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“Ripped off 2 days prior to departure”

Written on: 04/02/2014

We booked a holiday to Cyprus with Direct Line in 2013. Two days prior to departure, Direct Line called us and said that our Aegean Airlines 'direct' flight from Gatwick to Larnaca had been cancelled. They offered us the option of flying indirect via Athens which meant the total travel time was almost 24 hours. We refused. We had not booked a year in advance to travel indirect. After refusing, we were offered Easyjet flights at the additional cost of £200. We had no option but to pay it… Read Full Review

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“Booked Holdiays 2014”

Written on: 14/01/2014 by mchjhn12345 (1 review written)

I Booked and holiday with Directline holidays on the 30th December 2013 to Rhodes Town for the 30th July 2014 for 10 days. I booked with direct holidays last year with a flexible payment plan which was brilliant so decided to do the same for this year. When we booked the holiday the same options came up, pay £58 now, £400 on the 1st March and4 monthly payments thereafter, so like before this is what I choose. However, a confirmation e-mail came through, but I never received another e-mail… Read Full Review

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“Benidorm”

Written on: 31/12/2013 by Nickym007 (1 review written)

Here is the Email I Just sent to the customer service dept To Whom It May Concern: We rung your booking line on the 3rd of December to ask what was available for the week of the 21st to the 28th in Benidorm. You was more than helpful in that you could offer us the Sol Pelicanos if we booked with you there and then, which we did on reference DLH62218. 8 Days later you emailed saying the Hotel had double booked and we was offered alternative accommodation, which we wasn’t happy about, seeing… Read Full Review

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“Bad customer service ”

Written on: 29/12/2013 by Kel123a (1 review written)

Would strongly never use this company again there customer service in response to a complaint is awful. I recently travelled to egypt the holiday itself was brilliant, however i had to do a straight forward name change at a cost off £70 which i did and assumed that everything was ok after 3 attemps off getting my new confirmation everything seemed ok. I arrived at east midlands airport and the lady at checkin couldnt find the 2nd passenger but this problem was soon sorted and being in my home… Read Full Review

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“DON`T PAY EXTRA FOR EXPRESS TRANSFER ”

Written on: 24/09/2013

JUST RETURNED FROM FANTASTIC HOLIDAY IN POLLENCIA WHICH WE BOOKED WITH DIRECT LINE HOLIDAYS, ONLY NEGATIVE WAS THE TRANSFER FROM THE AIRPORT TO OUR HOTEL, WE PAID EXTRA TO HAVE AN EXPRESS TRANSFER, BUT WE ENDED UP SITTING ON A COACH AT THE AIRPORT FOR OVER AN HOUR (NO EXPLANATION GIVEN) YOUR ALSO TOLD THAT YOUR GUARANTEED TO BE DROPPED OFF WITHIN THE FIRST FOUR DROP OFFS,DID`NT HAPPEN EITHER. SO DON`T PAY EXTRA FOR A FAST TRANSFER IT`S A WASTE OF MONEY OTHERWISE GREAT HOLIDAY. … Read Full Review

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“direct line excellent”

Written on: 01/09/2013 by theJollies (1 review written)

Bit nervous about booking / paying on line but travel agents unable to offer any flights at short notice (mid August) so used direct line. Plenty of options available & much cheaper than the high street, superb service, everything direct line promised was delivered from arriving at UK airport to leaving the resort. Transfer to and from airport / resort bang on time & good service (Cretan a2B). Will definitely use again & recommend to family & friends. … Read Full Review

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“Worst Holiday Experience!!!! Ibersotar Chich Khan Tunisia”

Written on: 23/08/2013

Booking through directlineholidays was perfect. No issues and saved £1300 pounds. Flew with BA, extra legroom (FREE), free food and drink on flight. No late departure - perfect. Arrived in Tunis airport and was met by taxi driver - no problem. Got to resort 30 minutes later. Iberostar Chich Khan is advertised as 4 star, but I would say is a 3 - 3.5 star at best. Nice surroundings, good sized rooms and great pool - no problem. Went on two trips, the African Safari adventure and the… Read Full Review

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“Great Hotel”

Written on: 21/08/2013

Staff lovely and helpful. Breakfast more than you can eat. Rooms great. Pool - sun from midday to 5. 15 minute walk into town. Lovely holiday. Thanks Directline :-)… Read Full Review

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“ibisa 2013”

Written on: 19/08/2013

first time with this company was a bit weary but no problems would recamend them and use again… Read Full Review

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“Shambles from start to finish”

Written on: 16/08/2013 by ch13772 (1 review written)

No contact with anyone other than a confirmation email to say we had booked the holiday, followed by another email to say we would be flying via Glasgow both ways. Received tickets through post Olympic airlines. When we got to the airport it was agean airlines no wonder we couldn't find the checkout desk. Plane did not stop at Glasgow. Hotel played graphic hardcore clubbing music full of sexual swearwords AT A FAMILY RESORT!!! Food was unlabelled. Drinks were from recycled cups which smelt of… Read Full Review

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“No hassle, great value!”

Written on: 14/08/2013

We got a fantastic short break deal in Krakow with hotel and flights all organised and nothing to worry about; it was superb value for money. The hotel was lovely, very central and the flights were great times so that we could make the most of our time there. All the information was emailed well in time and I simply had to print it and travel. Would definitely recommend this company for value, efficient service and quality… Read Full Review

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Painswick's Comment

Written on: 04/01/2014

Glad you had a good experience with this company. I fly out from east midlands airport on Thursday to Kracow and am still awaiting confirmation in writing, tickets etc. the company have said that they have issued all details.....even though I have given them two email sites to send the information to, nothing has been received. When I phone them I am told that it has been sent and that they will resend!!

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“Easy, cheap, hassle free holiday!”

Written on: 09/08/2013 by tobywolves (1 review written)

I was a little skeptical of booking a holiday for me and 5 friends online at first, as we'd always previously been to a travel agents. Directline were offering the cheapest deal, and the old "if something sounds too good to be true, it probably is" phrase sprung to mind! We went ahead with booking however, and everything ran totally smoothly. All the tickets were easy to get hold of, the hotel was great, transfers were all sorted, and we had a fantastic holiday… Read Full Review

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“would book with you again”

Written on: 08/08/2013 by mick1965 (1 review written)

looking at going to florida next year and would book with you again simple website and no hidden costs. transfers pick us up and drop us off at the times they said they would can't really think of any areas you can improve on already recommended you to a friend… Read Full Review

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