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| Customer service | 3.7/10   |
|---|---|
| Value for Money | 3.2/10 |
| Reviewer Rating | 3.2/10 |
| Overall Rating | 3.4/10 |
Full review by
markoa
on 26th May 2008
User Rating : 9
Respect :
0
Good Points: Great service, excellent manner, never had problems with the car I bought, I would fully recommend this company as I € ve been back twice now and bin happy all the way.
Bad Points: Not enough choice on the forecourt but when you want a car if they have it at another branch they will go get it for you a sales assistant drove 2 hours there and 2 hours back to deliver me a golf top job ACF.
General comments: I feel I read a lot of these comments with one thing in mind the only reason you go to these companies like ACF is because like me you € ve had problems some people go there cause even though they make enough money they refuse to pay for things and you have to go to this place because you have been refused everywhere else in some cases. like me I went through a messy divorce and ended up borderline bankrupt these people helped me repair my credit and get back on track, the I wanted a BMW and now because iv repaired my credit I € m looking to go to a BMW dealer and get one again thank you ACF obviously if you have had hardships like I did then its not your fault but I was sat next to someone who was bottom of the bottom almost declined and would not accept any less than an Audi A4 for £110 a month no deposit no part-ex, be real you cant be picky when you go to these places there not there for the cars there to help you keep that in mind when you read these posts its your own fault your in this position so let them help they helped me and I € m all the better for it.
markoa's review and ratings | 294 words
Review by
scotty182
on 15th May 2008
User Rating : 10
Respect :
0
I am deffinatly going back half way through my aggreement i have checked my credit score after having my car 6 months and it allready improving its great, awsome cars and credit help not many places you can get that anymore.
scotty182's full review | 77 words
Review by
zoe mayers
on 9th Apr 2008
User Rating : 10
Respect :
0
I was very pleased with the whole experience at Approved Car Finance as I was apprehensive of buying a car on finance due to the usual rip off and being forced into buying out of your budget just because you need a car. They made this easy for me as they explained everything to me and found me the perfect car within my budget I still have a big grin on my face which is priceless and I want to say thank you I will recommend them to anyone who asks.
zoe mayers's full review | 149 words
Review by
dmcq1
on 16th Nov 2007
User Rating : 0
Respect :
0
What first disturbed me about the place is there were no prices on the cars. I was told on the phone that there were 20 automatics available. When I got to the showroom I was told about one, never got to see a car because I told her to forget it.
dmcq1's full review | 147 words
Review by
KW2007
on 13th Nov 2007
User Rating : 0
Respect :
0
I didn't get as far as getting to a "showroom" to look at cars. I applied online, and a lady rang me up. By this point, I had read the reviews on here, and had decided that I didn't want to end up paying over the odds for a rust bucket. She told me where she was calling from, and I said that I was no longer looking, and she asked why, I said that I'd read the reviews about the company and they were less than pleasing, and she hung up the phone! I would never deal with, or think about dealing ...
KW2007's full review | 136 words
Review by
tpm
on 21st Aug 2007
User Rating : 0
Respect :
0
Was happy to have a car to take kids to school and also go to work.Since my credit was bad thought would work hard pay off and live a normal life. But I didn't have a clue as I parted with lots of money after i got that car, couldn't take kids to school and couldn't go to work as I live in a village. I'm worse than I was before.
tpm's full review | 80 words
Review by
slobb
on 27th Jul 2007
User Rating : 0
Respect :
0
After being told we were accepted over the phone on arrival, we were given a choice of two 10 year old Astra's and had no choice to take the best of the 2 as the car we came with was unfit to drive the 100 miles we had traveled. Also with insurances and interest a car priced at £1500 will cost £4500 over 2 years, thankfully nearly paid off now but the last payment is £350! More than double the usual payment. Not only that there have been countless faults and the MOT cost me ove ...
slobb's full review | 241 words
Review by
looksumoor
on 17th Jul 2007
User Rating : 0
Respect :
-1
We purchased a car from Approved Car Finance in Walsall 12 months ago, as we had a bad credit history we were given a car that we didn't really want, we were told to take out the finance and after 6 months we could return it for a better car and a better rate of finance. Well guess what 6 months passed and I was told we would have to wait a further 6 months, well guess what, 12 months have now passed and they are now saying another 6 months, so I have been paying exhaustion rates on a car that's ...
looksumoor's full review | 112 words
Review by
Darkchildx
on 16th Jul 2007
User Rating : 0
Respect :
0
I applied online for finance and received a call saying I was approved. I took a 2 hour trip to find this place. When I got there I didn't wait too long to see someone but after filling out the forms I waited for ages. The young man who served me had to constantly go back upstairs to call other agencies regarding my application. I thought to myself: "why, if I was approved, would you have to call other agencies to try and see if I was applicable?".
After waiting the process went through and I ...
Darkchildx's full review | 220 words
Review by
anusha1705
on 15th Jul 2007
User Rating : 0
Respect :
0
They phoned me all the time and made lots of promises: "you've been selected", "we can provide you with the best finance", "this helps to build credit history". I now know they are not true and believe they are just tactics they use. Don't get fooled! Read the contract properly as what it says on the internet is different. It worked out at 42% APR!
anusha1705's full review | 123 words
Review by
elkiefan 1980
on 14th Jul 2007
User Rating : 1
Respect :
0
When we phoned Approved Car Finance, we were promised a car and cash back so we rode on trains and buses for nearly 45 miles to wait for 3 hours. We were then told our cash back paid half the deposit and we needed to pay a further £350 on top to get the car plus £99 deposit on car insurance before we drove it home. We were of course very excited as we had tried to get cars elsewhere. We paid out in good faith and were given one choice of car so we of course took it as we had no way o ...
elkiefan 1980's full review | 386 words
Review by
vicikem
on 13th Jun 2007
User Rating : 0
Respect :
0
Being an economic migrant, your first few years in the UK would be quite a struggle. You would definitely have problems getting loans or credit from any sensible firms or bank. Hence, the reason for one to be tempted to indulge with any of these "YOUR MONEY GRABBERS" flying around in the UK.
I walked into their branch in Luton, and I saw an array of dead plus fairly OK cars with ridiculous prices.
They sell all the good thing about their contract which they paid to do anyway but no one would ...
vicikem's full review | 222 words
Review by
terrty
on 28th Mar 2007
User Rating : 0
Respect :
0
I bought a car from Approved Car Finance. It handled the road very badly. I phoned them up told them that I was not happy and that I wanted to end the finance contract that I had with them, took the car back to them now it has been left in their car park and they will not end the contract. I thought like any purchase we buy you have a seven day clause where you can hand back if not happy, so basically we're stuck with £11,000 that we do not want.
terrty's full review | 95 words
Review by
fred1
on 7th Feb 2007
User Rating : 10
Respect :
0
Go and buy a car from Approved Car Finance, and you will be surprised.
fred1's full review | 71 words
Review by
redbull69
on 16th Nov 2006
User Rating : 5
Respect :
0
The sales team at Approved Car Finance helped me when I couldn't get finance anywhere else - they were very efficient, friendly and got me into the car I wanted at a price I could afford, I would definitely recommend this company to my friends.
redbull69's full review | 51 words
Review by
matt2115
on 22nd Sep 2006
User Rating : 0
Respect :
0
Approved Car Finance got me down there promising over the phone they had the car I wanted and when I got there, they showed me three cars at random and totally different classes. The person who was leaving as I arrived had become aggressive towards the team. Now I am not an aggressive person but if I were I can fully understand why you would be angry. This whole outfit is a trap and you can see it is a set up as soon as you walk in. Some of the cars on the lot even had flat tyres. There were cig ...
matt2115's full review | 132 words
Review by
Brylcreem
on 16th Sep 2006
User Rating : 8
Respect :
0
First of all, on the phone the person from Approved Car Finance who dealt with me was Fantastic. He was very understanding and explained everything I would need.
I needed a car for that day because I had had an accident in the banger I drove. Once he guaranteed me finance, he asked me to come to the premises in Kent so we could sort out how much I could get (money wise), and what sort of car I was interested in (They even offered to reimburse my train ticket).
Once there I met with the guy w ...
Brylcreem's full review | 374 words | 1 comment added.
Review by
mick1huk
on 19th Jul 2006
User Rating : 3
Respect :
0
At Approved Car Finance we where originally shown 4 cars to suit our budget at that time. We settled on a 4 year old Mondeo 1.8td. I can't fault the car one bit, have had a few minor faults on it but took out an extended warranty and all faults have been repaired through warranty, with no problems or extra expense to me. We did pay a bit over a normal dealer price for the car, though you have to expect this or you wouldn't go to them in the first place if you had good credit rating. In all I ...
mick1huk's full review | 178 words
Review by
m19ichelle77
on 21st Jun 2006
User Rating : 0
Respect :
+1
In November 2003 I purchased a vehicle from Approved Car Finance. In March this year the car was written off. I purchased gap insurance at the time of buying the car, and going to claim the shortfall has been a complete nightmare, currently leaving me with the prospect of being 2.5k in debt. It seems that those smart folks at ACF decided to take out finance in my name (with my consent), but took the gap insurance out with a company of their choice who has subsequently gone bust. I have found ...
m19ichelle77's full review | 284 words | 1 comment added.
Review by
horatiocain
on 20th Jun 2006
User Rating : 0
Respect :
0
Poor customer services, I was told to fix an existing fault and would be re-imbursed, I've waited 4 months and never have received the money, the actual quality of Approved Car Finance cars is rather abysmal, mine should have had 136 point quality check, when I returned home my husband noticed over 30 faults, the MOT was beyond a disgrace, whoever their mechanic is should be prosecuted for reckless endagerment. The entire cooling system emptied to the bare minimum and the engine as a result is a ...
horatiocain's full review | 238 words
