Virgin's version of Sky Plus, let us know what you think.
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Written on: 12/08/2014 by koby (2 reviews written)
I have contacted the top three companies for a new TV & Broadband deal, Virgin are miles behind the other two, I like using the chat agent pages, easy to copy and make notes about the packages. Today I asked the agent which English Premier league games ESPN show if any?, He responded by telling me that if I wanted the EPL I should pay for the Sky Sports package(this is £40 a month extra) I told him I did not want this option I just wanted to know if ESPN broadcast's EPL as there is mention… Read Full Review
Written on: 23/01/2014 by katijo (1 review written)
they are fine until you leave. moved to a house where virgin was not available. I rang and cancelled my agreement with them and specifically asked what my final bill was and paid that amount. 2 months later they are chasing me for another final bill and no one seems to be able to listen to the call I made to the customer services which tells me my final bill amount. all iv had is rude incompetent staff ring me for something don't owe. do not touch this company… Read Full Review
Written on: 21/08/2013 by prattard (3 reviews written)
I will keep this quite brief as there are really only a couple of issues I have with virgin media and the first one and the most important one for me has to be loyalty. I have been with the service since the days of NTL and have been a loyal customer I think now for about 14 years, so it was quite upsetting to hear for the last 6 years I have been paying £56 per month for Virgin + downstairs and normal virgin upstairs only to find a friend of mine has joined with everything I have plus the… Read Full Review
Written on: 10/08/2013 by MartinaD. (1 review written)
Had to move a house. Sutton to Milton Keynes. Called Virgin to transfer my services. They told me that I can not have my fiberoptic internet connection as it is not awailable in MK and also can not have my phone package! 2 services i had from them and I couldnt have a single one of them! Was made to pay a cancellation fee of almost £200! In desperatin I made a deal with Virgin to get the new tennant in Sutton to sign up with them and that they will wave off the cancellation fee.....tennant… Read Full Review
Written on: 03/08/2013 by Realgymuser (1 review written)
I noticed when channel hopping last night that Virgin Media no longer provides the ESPN sports channels to its customers. I didn't watch it very much, just the occasional live football match, but what struck me was the total lack of any note of apology or regret from Virgin Media in the on screen message which simply read 'We've said goodbye to ESPN. ESPN channels are no longer available on Virgin TV' Virgin gave a web address for more information so I logged on. Again no note of apology… Read Full Review
Written on: 11/07/2013
I moved to an area that did not have Virgin cable service. 5 months later I am still waiting for Virgin to collect the TV equipment. I remain a phone and broadband customer. Virgin has failed to collect the equipment several times, despite it being pre-arranged. On one occasion, I was not told the person would not be coming and wasted a day of annual leave. Virgin has sent over 6 packages for the equipment to be returned; none have arrived. Virgin has threatened to charge me GBP250 for the… Read Full Review
Written on: 09/03/2013 by roblot48 (3 reviews written)
2011inJanuary moved house and from sky to virgin media lived there 6 months and no choice to move again as landlord wanted to sell property. MOVED OVER TO NCLE and thought my contract would have just moved with me to which only could take phone and broadband as no cable telly in area. Nobody explained that my contract would start again for 18 months even when upgraded to free phone after 6 and weekends and still not advised of contract. Until i moved to SKY 2 months ago which my original… Read Full Review
Written on: 15/02/2013
I switched from Sky due to problems watching catchup tv such as bbc iplayer- the buffering made the service unwatchable. However after having billing issues (the price I was quoted mysteriously increased when the paperwork came through- took several calls to sort out), price increase of above 5% and lack of functionality I will be seriously considering switching back once my contract finishes. Customer service at Virgin awful- call centre abroad that makes dealing with anything remotely… Read Full Review
Written on: 08/02/2013 by stacymuc (2 reviews written)
I have been a user of virgin media since the NTL days and I have to say the actual service is fantastic with minimum issues. There content on the on-demand service is good and the download speeds for the internet are excellent. The issue I have is the cost. Over the last few years the cost has crept up and I was disappointed to hear that loyal customers seem to be getting a worse deal to new subscribers! I cant for the life of me think why their marketing department think this is a good idea… Read Full Review
Written on: 09/12/2012 by Ihatevirginmediaevenmore (2 reviews written)
I could not use Virgin Media's online TV service without taking Virgin's own broadband, so I decided to leave and go to Sky instead, where they don't have that requirement. I actually have their business broadband, but that does not count to qualifying for the online TV service. When eventually, I managed to get through on the phone to tell them I wanted to leave, the call centre 'resource' lied to me, saying that Sky had the same requirement. Well, they don't, but it wasted another hour of… Read Full Review
Written on: 26/10/2012 by njb23 (2 reviews written)
I've had so many technical problems with my tv service I can't even begin to list them. In general, it has taken months of infuriating phone calls to get them fixed. Sometimes, as I'm holding the line on yet another 20 minute call to try to get a problem fixed, I wonder how they get away with it. Of course: Virgin media have monopoly control over cable services in my area. If I could, I would have changed to another provider years ago. It is a disgrace that the government allowed companies to… Read Full Review
Written on: 16/05/2012 by Brent8 (1 review written)
Often the fibre optic will rapidly decrease to unsupportable rate for playback through iplayer, and general internet usage. Spoken to one of their engineers and he says that there are offices in the area, high usage. Hampstead village? Plus often get the bill wrong… Read Full Review
Written on: 08/05/2012 by risingdawn (1 review written)
Me and a friend got Virgin's Tivo box package installed at his house last year. Things were fine for the first month and a half. Things went very quickly down hill after that. I tried to cancel the direct debit after 2 months what they don't tell you is if you cancel the direct debit they cut you off which was happened to us! Rung them and they said if I didn't pay it there and then they would not reconnect and when it was paid It took 3 hours for services to resume! 2 months later my… Read Full Review
Written on: 03/04/2012 by KnowYourRights (2 reviews written)
I'm not a gadget geek. I'm not a computer addict. I'm not a gamer, a movie buff or a chatterbox on the telephone. I love chocolate, work in fashion, and all I want is to be able to switch on my TV at the end of the day and watch what I've recorded, or go online and check out the social network sites. Virgin Media enables me to do this. I opted for a broadband and Tv package, including TiVo. Having had Sky in the past, I wondered if I would cope with the transition to TiVo, but I'm a… Read Full Review
Written on: 05/03/2012 by Shady-Dude (1 review written)
We play for V+, yes PAY! We get wrong recordings, missed recordings, incomplete recordings. Re recodings that we have cancelled. If this was a bargain basement service fair enough but we pay Virgin £100s a year and this is what we get! Spend less on TV advertising and more on getting your products right! … Read Full Review
Written on: 11/11/2011
This company is not worth your time or hard earned cash! My first experience of VM and within half an hour they have failed me 6 times over and left me fuming to boot! I have just got off the phone with a member of Virgin Media CS and could not be more p****d off! Having got married this year to Wonderful Hubbie (WH) we reckoned it was time to sort out our household bills and as organisation is my forte I have taken on the challenge. As our VM account is in the WH name I managed to use his… Read Full Review
Written on: 25/07/2011 by biggav007 (7 reviews written)
As a long term NTL then VIRGIN media and a tech support worker and committed gadget freak myself for me the choice of Sky OR Virgin is a simple one ! Sky is a much better TV service than VIRGIN the Picture quality and features win hands down ! BUT the internet from SKY is provided by BT and is simply shocking ! Virgin INTERNET speeds are far superior at all times of day and it simply always works ! That said if something does go wrong be prepared to throw your teddy out of the cot as the… Read Full Review
Written on: 09/07/2011 by HannahsMom (2 reviews written)
I think the review from messymanco covers a lot of the useability issues that drive me mad, so I won't bother repeating them all. Except I have one to add, the search for TV listings cannot be done by a - z. You have to use the virgin website to do this, and it is so slow, I don't bother anymore. I actually use the Sky site! I am counting down the days to be able to return to Sky. Its a pity really, as I would like to support Virgin to enable some healthy competition in the cable market… Read Full Review
Written on: 29/12/2010
PLEASE READ THIS BEFORE YOU GO FOR VIRGIN MEDIA!
I am nearly 50 years old and this is by far my worst experience with a service provider. I went for a TV, Broadband and Telephone bundle. There is no aspect of this that they got right and was without issues.
Let me mention I am not a finicky chap. I am generally easy-going yet am incensed with Virgin Media.
Television - When the engineer configures your box, he configures it at only 720 and not 1080. According the the engineer that is… Read Full Review
Written on: 08/12/2010
Have had a standard TV and broadband package since they were Telewest. Decided to change to a V+ HD box, to cancel my Sky sports package, and to upgrade the TV channels to XL. The box was delivered fine and I waited for the 02nd Dec to get the HD service running.
THU 02 Dec - Connected V+ box and called to get box connected as per instructions. Box went through to P£:70 then stopped. Called help desk (India or similar) and after going through a few different people was told to reboot the… Read Full Review