Virgin's version of Sky Plus, let us know what you think.
Written on: 21/08/2013 by prattard (3 reviews written)
I will keep this quite brief as there are really only a couple of issues I have with virgin media and the first one and the most important one for me has to be loyalty. I have been with the service since the days of NTL and have been a loyal customer I think now for about 14 years, so it was quite upsetting to hear for the last 6 years I have been paying £56 per month for Virgin + downstairs and normal virgin upstairs only to find a friend of mine has joined with everything I have plus the... (read more)
Written on: 10/08/2013 by MartinaD. (1 review written)
Had to move a house. Sutton to Milton Keynes. Called Virgin to transfer my services. They told me that I can not have my fiberoptic internet connection as it is not awailable in MK and also can not have my phone package! 2 services i had from them and I couldnt have a single one of them! Was made to pay a cancellation fee of almost £200! In desperatin I made a deal with Virgin to get the new tennant in Sutton to sign up with them and that they will wave off the cancellation fee.....tennant... (read more)
Written on: 03/08/2013 by Realgymuser (1 review written)
I noticed when channel hopping last night that Virgin Media no longer provides the ESPN sports channels to its customers. I didn't watch it very much, just the occasional live football match, but what struck me was the total lack of any note of apology or regret from Virgin Media in the on screen message which simply read 'We've said goodbye to ESPN. ESPN channels are no longer available on Virgin TV' Virgin gave a web address for more information so I logged on. Again no note of apology... (read more)
Written on: 11/07/2013
I moved to an area that did not have Virgin cable service. 5 months later I am still waiting for Virgin to collect the TV equipment. I remain a phone and broadband customer. Virgin has failed to collect the equipment several times, despite it being pre-arranged. On one occasion, I was not told the person would not be coming and wasted a day of annual leave. Virgin has sent over 6 packages for the equipment to be returned; none have arrived. Virgin has threatened to charge me GBP250 for... (read more)
Written on: 09/03/2013 by roblot48 (3 reviews written)
2011inJanuary moved house and from sky to virgin media lived there 6 months and no choice to move again as landlord wanted to sell property. MOVED OVER TO NCLE and thought my contract would have just moved with me to which only could take phone and broadband as no cable telly in area. Nobody explained that my contract would start again for 18 months even when upgraded to free phone after 6 and weekends and still not advised of contract. Until i moved to SKY 2 months ago which my original... (read more)
Written on: 15/02/2013
I switched from Sky due to problems watching catchup tv such as bbc iplayer- the buffering made the service unwatchable. However after having billing issues (the price I was quoted mysteriously increased when the paperwork came through- took several calls to sort out), price increase of above 5% and lack of functionality I will be seriously considering switching back once my contract finishes. Customer service at Virgin awful- call centre abroad that makes dealing with anything remotely... (read more)
Written on: 08/02/2013 by stacymuc (2 reviews written)
I have been a user of virgin media since the NTL days and I have to say the actual service is fantastic with minimum issues. There content on the on-demand service is good and the download speeds for the internet are excellent. The issue I have is the cost. Over the last few years the cost has crept up and I was disappointed to hear that loyal customers seem to be getting a worse deal to new subscribers! I cant for the life of me think why their marketing department think this is a good... (read more)
Written on: 09/12/2012 by Ihatevirginmediaevenmore (2 reviews written)
I could not use Virgin Media's online TV service without taking Virgin's own broadband, so I decided to leave and go to Sky instead, where they don't have that requirement. I actually have their business broadband, but that does not count to qualifying for the online TV service. When eventually, I managed to get through on the phone to tell them I wanted to leave, the call centre 'resource' lied to me, saying that Sky had the same requirement. Well, they don't, but it wasted another hour... (read more)
Written on: 26/10/2012 by njb23 (2 reviews written)
I've had so many technical problems with my tv service I can't even begin to list them. In general, it has taken months of infuriating phone calls to get them fixed. Sometimes, as I'm holding the line on yet another 20 minute call to try to get a problem fixed, I wonder how they get away with it. Of course: Virgin media have monopoly control over cable services in my area. If I could, I would have changed to another provider years ago. It is a disgrace that the government allowed companies... (read more)
Written on: 16/05/2012 by Brent8 (1 review written)
Often the fibre optic will rapidly decrease to unsupportable rate for playback through iplayer, and general internet usage. Spoken to one of their engineers and he says that there are offices in the area, high usage. Hampstead village? Plus often get the bill wrong. (read more)
Written on: 08/05/2012 by risingdawn (1 review written)
Me and a friend got Virgin's Tivo box package installed at his house last year. Things were fine for the first month and a half. Things went very quickly down hill after that. I tried to cancel the direct debit after 2 months what they don't tell you is if you cancel the direct debit they cut you off which was happened to us! Rung them and they said if I didn't pay it there and then they would not reconnect and when it was paid It took 3 hours for services to resume! 2 months later my... (read more)
Written on: 03/04/2012 by KnowYourRights (2 reviews written)
I'm not a gadget geek. I'm not a computer addict. I'm not a gamer, a movie buff or a chatterbox on the telephone. I love chocolate, work in fashion, and all I want is to be able to switch on my TV at the end of the day and watch what I've recorded, or go online and check out the social network sites. Virgin Media enables me to do this. I opted for a broadband and Tv package, including TiVo. Having had Sky in the past, I wondered if I would cope with the transition to TiVo, but I'm a... (read more)
Written on: 05/03/2012 by Shady-Dude
We play for V+, yes PAY! We get wrong recordings, missed recordings, incomplete recordings. Re recodings that we have cancelled. If this was a bargain basement service fair enough but we pay Virgin £100s a year and this is what we get! Spend less on TV advertising and more on getting your products right! (read more)
Written on: 11/11/2011
This company is not worth your time or hard earned cash! My first experience of VM and within half an hour they have failed me 6 times over and left me fuming to boot! I have just got off the phone with a member of Virgin Media CS and could not be more p****d off! Having got married this year to Wonderful Hubbie (WH) we reckoned it was time to sort out our household bills and as organisation is my forte I have taken on the challenge. As our VM account is in the WH name I managed to use... (read more)
Written on: 25/07/2011 by biggav007 (7 reviews written)
As a long term NTL then VIRGIN media and a tech support worker and committed gadget freak myself for me the choice of Sky OR Virgin is a simple one ! Sky is a much better TV service than VIRGIN the Picture quality and features win hands down ! BUT the internet from SKY is provided by BT and is simply shocking ! Virgin INTERNET speeds are far superior at all times of day and it simply always works ! That said if something does go wrong be prepared to throw your teddy out of the cot as the... (read more)
Written on: 09/07/2011 by HannahsMom (2 reviews written)
I think the review from messymanco covers a lot of the useability issues that drive me mad, so I won't bother repeating them all. Except I have one to add, the search for TV listings cannot be done by a - z. You have to use the virgin website to do this, and it is so slow, I don't bother anymore. I actually use the Sky site! I am counting down the days to be able to return to Sky. Its a pity really, as I would like to support Virgin to enable some healthy competition in the cable market,... (read more)
Written on: 29/12/2010
PLEASE READ THIS BEFORE YOU GO FOR VIRGIN MEDIA!
I am nearly 50 years old and this is by far my worst experience with a service provider. I went for a TV, Broadband and Telephone bundle. There is no aspect of this that they got right and was without issues.
Let me mention I am not a finicky chap. I am generally easy-going yet am incensed with Virgin Media.
Television - When the engineer configures your box, he configures it at only 720 and not 1080. According the the engineer that is... (read more)
Written on: 08/12/2010
Have had a standard TV and broadband package since they were Telewest. Decided to change to a V+ HD box, to cancel my Sky sports package, and to upgrade the TV channels to XL. The box was delivered fine and I waited for the 02nd Dec to get the HD service running.
THU 02 Dec - Connected V+ box and called to get box connected as per instructions. Box went through to P£:70 then stopped. Called help desk (India or similar) and after going through a few different people was told to reboot... (read more)
Written on: 26/10/2010 by jonny74 (1 review written)
If you like a box that freezes for no apparent reason, is really slow, doesn't record all of the programme that you want to record ( even when you change the settings properly), breaks down and has to be replaced all of the time.....then get one of these. If not then just have freesat or freeview. I wouldn't bother with these or Sky - poor service and loads of faults. The customer service isn't too bad - they do answer quite quickly, however i can only give it 1 star becasue the product... (read more)
Written on: 08/10/2010 by messymanco (1 review written)
Having moved from Sky HD to the V+ service, which on paper actually looks better, I'd like to provide the following advice at the V+ box/ Virgin Media shortcomings. Annoyingly, most of these issues could all be fixed if someone could be bothered to issue a decent software update.
I have the newer Samsung box, but the older Atlantic Scientific box has the same shortcomings, and is much, much slower and uglier. Most of the problems I list out below are concerned with the fact that the... (read more)
Written on: 24/09/2010 by portsmouthBeerMonster (1 review written)
Virgin media installation and customer service are not good.
I ordered my V+ box 2 weeks ago (early Sept 2010)
- 2 week wait for installation (Yesterday). No option on timing, so had to book a day off work.
- The technician clearly couldn't get to grips with the activation process. He left after 2 hrs assuring me that it just needed an activation signal from the main server and would be working within the next few minutes.
- Have rang Virgin (twice so far) to try and get it sorted.
- The... (read more)
Written on: 14/07/2010 by smudger66 (9 reviews written)
I've been though a number of companies in the TV world, even before Virgin took over NTL.
I had been a Sky customer as I rented and found I could move the dish around myself, but found that it was becomming FAR to expensive to keep Sky.
I got the TV, broadband and phone package for £11 a month moving up to £28 after 3 months, and found the 10MB broadband ran at 10MB for most of the time.
Whereas the Sky 20MB ran at 3mb due to 'distance from the exchange; issues that can not be fixed while... (read more)
Written on: 08/07/2010 by Terryff (5 reviews written)
I used to be a virgin customer and remembered it as being good value and very very reliable. Then i went to sky for quite a few years and have just moved back.
I have to say, the installation was reasonably ok, they they left a bit of mess. The quality of the picture is good, even though it is only 720i, whereas sky is 1080. On hd channels (which there are a really small number of on the standard hd enabled package) it is excellent.
Now the down side. The customer service is horrible. The... (read more)
Written on: 28/04/2010
Forget all the negative comments. This is a serious bit of kit. My viewing habits have drastically changed since I purchased the V+ box.
This has had the biggest change on my viewing habits, since the widespread introduction of VHS, some 30 years ago.
My biggest gripe about all modern electonica, is why are the functions so difficult to understand? From mobile phones to games consoles....The default settings on the majority of them are ridiculous. You virtually need a PHD in electronic... (read more)
Written on: 24/03/2010
Absolutely horenddous. I bought a triple package that was supposed to be £18 per month, with the first 3 months free. However, Virgin messed up my details and decided to charge me over £40 for the service STRAIGHTWAWAY. I called up to complain, they took over an hour to sort it out and only after I told them they were committing fraud as they sold me the package under false pretences. But guess what, I was charged AGAIN at the end of the month and I had to call up AGAIN and RE-COMPLAIN.... (read more)
Written on: 08/09/2009
This V+ is a good box.. some people are saying they have problems some people aren't I guess it is because virgin used to be owned by telewest ... now virgin is better than telewests service but they srill have problem from when i bought it.. virgins services have always been good.. hopefully their tv service will keep improving :) (read more)
Written on: 27/08/2009
If you're happy to not be able to access your TV for most of the time, then the V+ box is for you, otherwise don't bother. Regular problems affecting whole areas, and box seems to develop unknown and seemingly irrepairable technical difficulties. When an engineer is needed you have to wait a week for them to be able to come. Just not worth the hassle it creates! (read more)
Written on: 09/07/2009 by JRock78 (1 review written)
just had virgin on the phone,
as i was at the end of my 12month contract i wondered what they could do for me, and plus the fact the only reson i got xl tv was for setana football and now that is gone. so phoned them and got the v+ box for £30 and my bill down to £40 thats for tv with v+ box, fast internet, and a phone with free weekend calls, and befor i was paying £47 for normal virgin box.
so all in all if your contract is up, give them a call and get an upgrade to v+ and money off... (read more)
Written on: 02/07/2009
V+ buggy interface with sometimes agonisingly slow boot up times and loading times, especially in TV on demand. Otherwise provides plenty of channels and is simple to use, the bugs just let it down big time. (read more)
Written on: 08/06/2009 by andyjw26 (1 review written)
Virgin Media have provided my services (tv ,phone and broadband) for my previous address so when i moved they made me sign a new contract then a few months in to my new contract they took away one of my on demand services saying they made a mistake and it wasn't supposed to be on my service even though it was provided at my previous address and was the only reason i took the service in my new one now i'm stuck with a service i hate for the rest of the year and their prices never turn out as... (read more)
Written on: 26/05/2009 by TiVoIsBetter (1 review written)
A remarkably poor piece of modern A/V equipment. The V+ box is ridiculously over-sized, as perhaps 75% of the contents is fresh air. Basically this is a hard drive and a circuit board, plus a facia - no need for it to be this size at all. There is no shielding between the ventiation slots on the case and the board inside so dust will build up and kill it sooner or later - any liquid spill will kill it immediately. There is no sound insulation whatsoever, so it is useless for using in your... (read more)
Written on: 17/05/2009
V+ is addictive, the ability to watch tv series from ages ago with no commercials. (read more)
Written on: 13/05/2009
picture keeps messing up. V+ is too big and looks like a computer....plus the picture quality is all messed up keeps messing about its tooo slow... (read more)
Written on: 30/01/2009 by leewasp (3 reviews written)
Faultless Broadband 2Mbps
Faultless telephone line
Faultless free Cable receiver
excellent catch up on TV feature
Using the menu on the cableTVbox - is not intuitive and I am endlessly left with some on-screen display on my tv which is worse if I have recorded a programme on my SEPARATE DVD recorder.
All this for £21/month excluding phone calls from Virgin. I am fussy and cannot fault the picture quality. In 14 months I have not had a single reason to complain. I am in Plymouth. (read more)
Written on: 06/01/2009
Had a bad experience with comtel as it was who changed to ntl. Stayed with sky for years, then had enough of paying extortionate prices and went to freeview. Virgin offered xl tv, xl phone and 2mb broadband and free setanta, all for £49. very good deal. free 24/7 phone calls and full setanta sports.
Am now looking toward the future for freesat hd, but will enjoy virgin for months to come yet. (read more)
Written on: 12/11/2008 by Vreview87
V+ service is excellent. The built in feature which enables recorded programs to be copied to VCR/VCD can come in handy. (read more)
Written on: 18/09/2008 by Ian1960 (1 review written)
I have had V+ for three weeks now and have had no problems whatsoever. Picture and sound okay and the option of recording two programs whilst watching a third is excellent. The only downside is the lack of HD channels. I paid a one off fee of £75 with no extra monthly cost. (read more)
Written on: 17/07/2008
Worst customer service experience of my life. I've been calling for 3 weeks and everyone tells me something different and no one has fixed my problem. I'd rather have just gotten sky and not dealt with virgin at all. (read more)
Written on: 12/07/2008
Compared to the bog standard digi box, this is leaps and bounds better, performance, build and features. This should be the standard digibox!!! Shame Virgin cant sort out its network !!! (read more)
Written on: 11/06/2008 by jamesclarkemoto (1 review written)
I have had this unit for one year now and overall i have found it very good the extra £10.00 per month is excessive just for the + service, and there is only one HD channel which is BBC HD, As mentioned above the picture quality is amazing VM have done an amazing job of upscaling SD content on all channels, i would recommend this unit to anybody, but i have just moved onto SKY HD myself to take full advantage of my HD TV, as VM do not have any plans to get any more HD content for some time,... (read more)
Written on: 24/04/2008 by Fantagirl (1 review written)
Having read some negative reviews about V+, I was a little wary, but decided to take the plunge. I was on the 3 for £30 deal, and was told that for an extra £5/month, I could keep the old V box, and qualify for the V+ installation, which was 'apparently' slashed from £150 to £75.
The engineer arrived in good time, sorted out the V+, then did an amazingly neat job of routing the additional cable to the old V box in the bedroom.
Operation of the V+ is fairly straight forward, in fact, no... (read more)
Written on: 14/03/2008 by Grantly (1 review written)
Had the unit fitted a couple of weeks ago, and haven't experienced any problems whatsoever. Being able to record two programs at the same time saves on arguments with other family members, (which was somewhat eveliated by transferring the old Virgin box to the bedroom).
Having used a Sky + box, I prefer the epg, operation and basic feel of V+, and would recommend it highly. (read more)
Written on: 13/03/2008 by jeffdmac (1 review written)
Slow and in fact sometimes does not change channels and hand set has a mind of its own. As soon as my contract period is up I'm back to skyTV (read more)
Written on: 22/02/2008
Excellent box. Because we've been VM customers for years and take broadband/tv/telephone, there's no subscription charge and installation was a nominal £25. (read more)
Written on: 25/01/2008
Cant fault V+ at all. Very easy to use, excellent EPG's and menus, and good memory (80 hrs) and find the fuction of recording 2 programs together and watching a 3rd a good feature. Virgin installed on time with no probs and even moved my old box upstairs (£5 extra PM though). I'm sure that if you say your off to Sky they will reduce the install fee like they did with me......In all, an excellent service. (read more)
Written on: 24/01/2008 by simon hosken (1 review written)
System installed 12 January 2008. First box would not support On Demand and kept on rebooting every 50 - 60 minutes, messing up recordings and pleasure of watching. After 2 days it sorted it's self out. Second box fitted a week later, same problems, still not On Demand and again rebooted every 60 minutes, again after 3 days sorted it's self out. I don't know but it sorted it's self out when we placed it on standby. (read more)
Written on: 24/01/2008
I was concerned about having V+ installed after reading other negative comments. After having it for a few hours I can report that it is great!
No Installation problems, in and out in 20 minutes. They even called to ask if they could come two hours early to do it! Functionality is very good and easy to use. Virgin also supplied all of the extra cables I will need for when my new Tv arrives.
I was also concerned about my broadband as I have read that a new modem would have to be installed.... (read more)
Written on: 27/10/2007 by yuriksan (1 review written)
I had the Sky HD box for over a year, and had canceled the HD subscription. When I moved to Virgin I was immediately disappointed with the picture quality. I was using the same TV and the same HDMI cable but the compression was so much more evident on all of the channels.Changing channels and browsing is so slow. I am seriously thinking about taking it on the chin and going back and paying the extra for SKY. (read more)
Written on: 19/10/2007 by Mike Southwood (1 review written)
A good unit, spoiled by very poor fitting and lousy response from Virgin. Ended up using a 2.4Ghz radio link to get rid of the poorly run cables. Managed to repair the damaged brickwork, caused by drilling from inside to out with no support. Caused a lot of trouble by switching off my broadband account and even more getting the emails back. I have had NTL since 1996, paying the high price because it worked. Not for long I think! Now waiting for a response from Virgin. Driven mad by calls... (read more)
Written on: 10/09/2007 by simmonospam (1 review written)
Apart from saving 50 quid a month and getting true 20Mb broadband, not up to 16Mb which was actually 1.8Mb. The good points all far out way the bad ones for me.
Glad I made the switch, SKY will have to improve their HD box to win me back. Never thought I'd say that!
I'm a true converted Virgin now! (read more)
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