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| Customer service | 2/10   |
|---|---|
| Value for Money | 1.6/10 |
| Overall rating | 1.7/10 |
Full review by
narrownose
on 22nd Aug 2006
User Rating : 0
Respect :
0
Having had a fairly poor credit rating, I approached Car Credit UK, whose salesperson phoned back later to confirm that they could help. I drove to their premises arriving at about 11am where I was given a short test drive in my chosen car and was then kept waiting for most of the afternoon while they completed the paperwork. The price was about £700 more than the car was worth and the interest rate on the loan was high, but when you don't have access to high street finance, what choice do you have? I foolishly believed the salesperson when I was told that the car had been given a full check, came with a year's MOT and was covered by a mechanical breakdown warranty. In fact, the car had a short MOT and had obviously not been anywhere near a competent mechanic for some time. I spotted a couple of defects myself which they told me would be rectified; they were not. They arranged for an MOT test at a local garage, which was carried out in approximately 20 minutes and a certificate issued. I left wondering just how long it should take to properly carry out an MOT test and found out to my cost a couple of months later, when the front brake pads had to be replaced (I should have been advised that they were low as part of the "safety check" and also by the MOT examiner). Not long after that, the water pump failed and so it was back to the local (reputable) garage to have that replaced. Why didn't I claim against the warranty? Because I don't even think one exists, having asked for the relevant warranty booklet on three separate occasions and having my request ignored each time. This car has ended up costing me something like £2000 over the correct book price (overpriced by £700, high cost of finance, £700, repairs and rectification of faults, £600). I do not recommend this company. Oh, by the way, the car didn't have a tax disc either.
narrownose's review and ratings | 337 words
Review by
romain1
on 16th Jan 2006
User Rating : 1
Respect :
0
I brought a car from Car Credit UK Chiswick only to find there was no Road Tax. so I had to leave and purchase my own, extra expense. A year later I went over my paper work as I wanted to query my RAC cover for breakdown and Mechinal Breakdown to find out that it was never paid by Car Credit. I then decided to query my car finance only to find that I have been spending the last year paying for interest and that it would now take me another 2 years to finish paying for the car and then I would ha ...
romain1's full review | 142 words | 2 comments added.
Review by
BADGERBALLS
on 10th Dec 2005
User Rating : 0
Respect :
0
Was invited to Car Credit UK Chiswick, promised £250 cashback...didn't get it, promised a DVD player...didn't get it, promised a Chrysler Voyager...didn't get it. They initially delivered wrong car. After six days received my car which then spent the next two weeks being repaired...
BADGERBALLS's full review | 51 words
Review by
hellsssss
on 7th Dec 2005
User Rating : 1
Respect :
0
I purchased my Ford Fiesta December 2004, although being a 53 plate came with a pointless obviously forged or even made up MOT certificate, as when I came to buy the car all the tyres were bald, no spare, and so on & of course no MOT would be passed with these faults, and obviously an MOT certificate is not needed for the first three years after the cars manufacture.
Within a few weeks I came to use the power outlet to charge my phone and found it didn't work, assuming it may have been the char ...
hellsssss's full review | 315 words
Review by
janb2004
on 1st Jun 2005
User Rating : 0
Respect :
0
Had my car from Car Credit UK for 18 months now, I have had it in the garage 3 times (local to my home), on failing it's MOT, I was told the engine is on it's way out! Six months later, burned valves, 2 months later Piston had it! Was told by my mechanic, this car is not worth a carrot! Cam shaft is worn, it should be oval, but this one is round!
Have had to declare car SORN, still got to pay the finance company, they are obliged to re-posess, but was informed by then that if they do, I will ...
janb2004's full review | 178 words | 1 comment added.
Review by
jamesk1
on 30th Apr 2005
User Rating : 0
Respect :
0
Just arrived back from Car Credit UK Walsall. After a 70 mile round journey with for small children I am not a happy bunny.
Pre visit I enquired if the stock that was on show would suit my needs (large MPV) and was told that there was a large stock that would.
On arrival I was greeted by the worn RAC flags and a car lot that resembles Albert Square but on a larger scale.
A man strolled out of the office and asked if I had an appointment to which I was told the person I had the appointment wit ...
jamesk1's full review | 221 words
Review by
photoman125
on 6th Sep 2004
User Rating : 0
Respect :
+1
From what I've read I've had a lucky escape, I applied to the Car Credit UK car supermarket through the web and had a phone call from their Walsall branch, after giving all my details an appointment was made for the following Monday, on Saturday I had a phone call saying the credit was there but the 'special rates' could only be promised for that weekend so could I get up there.
We travelled up after double checking which documents were needed, on arrival the sales yard was my first warning, ...
photoman125's full review | 740 words
Review by
the mole
on 14th Jul 2004
User Rating : 7
Respect :
0
My experience of the Car Credit UK car supermarket began when someone phoned me and asked if i was still in the market for a car, as i had been looking for quite a while and after a bad experience at yes car credit (was left waiting for 6 hours and when i asked for my docs back they refused) i was a bit dubious about trying again but the salesman on the phone assured me that they would not invite me to the showroom unless he was sure he could help me, so i gave him my details and started the pro ...
the mole's full review | 205 words
Review by
bigmoz
on 13th Jun 2004
User Rating : 0
Respect :
0
After being told endlessly on the phone by an assistant at Car Credit UK Walsall branch of how good she was at her job she took my details and told me that she wouldn't ask me to visit them until she thought that she could help me. I was giving a provisional approval number and asked to ring back in two hours. When I did I was given the impression that they had sourced me finance (Quote: "we wont waste your time bringing you down here if we cant help") and arranged a time to visit. Now I live tw ...
bigmoz's full review | 194 words
Review by
dan123
on 26th May 2004
User Rating : 0
Respect :
+1
Your health is at risk if you buy from Car Credit Uk.
Huge APR.
Cheating and misrepresentation is in common, not trustworthy.
Not helpful, forget everything what they promised before the sale.
My car that in total cost me 19K has been to a garage on the following day of the sale and six times after that within the six months I have the car.
The car BMW V reg has been bought from Croydon Car Credit UK garage.
Before I signed agreement the guy was very polite and helpful but afterward ...
dan123's full review | 163 words
Review by
icecream859
on 15th May 2004
User Rating : 9
Respect :
-1
My experience of Car Credit UK started when I was rang up by someone asking me if i still interested in car finance, I had been looking for a while now and have been turned down a few times.
I gave them my details and was told I would be called back by a dealership, I ended up calling them back but anyway they put me through to my nearest dealership which was Car Credit UK in Warrington. I live not far away from there so it was handy, they said they would invite me in once they could offer me f ...
icecream859's full review | 308 words
Review by
pippippypipkin
on 13th May 2004
User Rating : 10
Respect :
-1
I have to begin by axplaining that my credit rating isn't the best in the world, but it definitely not the worst. I had previously been to Yes Car Credit, who were extremely unhelpful and rude. Talk about pressure, I was kept in there for 6 HOURS!!!!!
Then I received a brochure from car credit uk. I was a bit dubious about this but I decided to find out more.
Because I live in Falmouth (Cornwall) I was passed to the Plymouth branch, where I spoke to a young lad called Phil. Right from the ...
pippippypipkin's full review | 206 words
Review by
chris270958
on 13th May 2004
User Rating : 0
Respect :
+1
Car Credit UK in Plymouth got real mad at me because I refused the car offered, the manager screwed up paperwork and told me I had wasted his time he stormed off mumbling and I had to wait for my paperwork to be returned since then I have had constant phone calls from them saying he had been sacked and to call in to the office and they will sort me out with a car. Once you have contacted them they bug you daily trying to get you to go in to see about a vehicle and they seem so helpful untill you ...
chris270958's full review | 157 words
Review by
denislife
on 12th May 2004
User Rating : 0
Respect :
-1
I visited Glasgow office of Car Credit UK Loans in 11 May 2004. Some small points about that:
I was not shown any cars until I gave them my documents (passport, dr. licence, proof of address and bank statements). My document were taken to another room "to make a copy from them". (On my first request they refused to return my documents and explain why they need to keep my papers longer.)
They even asked me to leave my credit card with them in a separate room while we are discussing the ran ...
denislife's full review | 192 words
Review by
ANGELA WHITTAKER
on 6th May 2004
User Rating : 0
Respect :
+1
I bought a car from Car Credit UK in Warrington last month (march 2004), I travelled from North Wales with two babies. I was kept waiting around for 5 hours and then drove away in a Ford Focus after a part exchange with my Ford Escort 1.8 d, a week later I recieved a phone call saying my finance agreement had been rejected, I said sorry I don`t understand as the car was outside my house and i`d already had it a week, I was told she would call me back. I then called Car Credit in Warrington they ...
ANGELA WHITTAKER's full review | 255 words
Review by
CLAIRE13225
on 14th Mar 2004
User Rating : 0
Respect :
0
I enquired about finance at Car Credit UK. I was given official ok by manager booked flights and ferry [n.i.] on day of flight I rang to confirm documentss etc and was told I had been declined for finance. I Was told it wasnt their problem and now Im out of pocket .NOT RECOMMENED
CLAIRE13225's full review | 64 words
Review by
ks001
on 13th Feb 2004
User Rating : 0
Respect :
+1
We bought a Vectra from Car Credit Uk in Birmingham. The car lasted 3 months before the Rocker cover gasket and the spark plug went, then a week later the catalytic converter went. All this lead me to believe that the car was not serviced before we purchased it. We also had signed up for extended warranty which none of the above was covered the car cost us nearly £700 in under 4 months. We kept it for another 2 months before I stopped making payments and it was repossessed. I spoke to the ...
ks001's full review | 154 words
Review by
danace
on 12th Feb 2004
User Rating : 1
Respect :
+1
The car bought from Car Credit UK four months after the purchase has been to the garage 5 times
Salesman conned me to sign agreement with 46 apr
No credit history
Complicated web of communication to find the right people
In no way it is going to help you to rebuild credit history
Dealing with Car Credit UK could seriously damage your health
danace's full review | 89 words
Review by
cjhughes
on 28th Jan 2004
User Rating : 4
Respect :
0
I purchased a car last yearwith Car Credit UK, there were problems with it, they kept saying the the person who is dealing with it is away and when they returned 3 weeks later they said it wasn't within the 30 day problem period and was out of their hands. I was not told specifically about cartain parts of the agreement that in my eyes needed to be understood by the customer. for example there was meant to be free gap insurance but I actually ended up paying three thousand pounds for it. and I a ...
cjhughes's full review | 117 words | 1 comment added.
