Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.
Written on: 17/11/2013 by Sabs3 (1 review written)
So you want a replacement nano sim? So as we do with ALL PHONE NETWORKS you Go to the store and guess what? They don't hold them in store clever eh! You need to order from their customer service team who btw don't work on a Sunday... And then you pay for next day delivery and guess what your delivery time is? 7am to 9pm! Like seriously? And then even better the company they used to do the delivery don't deliver and pretend your not home even if you waited all day and know for a fact they... (read more)
Written on: 27/08/2013 by sense4 (16 reviews written)
I decided to give Virgin Media a try after moving and discovering a Sky dish couldn't be attached to my building. The TV package is very expensive if you want all the HD channels so had to go without them but I was looking forward to 30MB Broadband. My installation date was 26th August between 1pm and 6pm, a real pain as I earn great money on a bank holiday but needed it installed so took the day off, you can guess what happened, no one turned up! I phoned customer services and after... (read more)
Written on: 23/08/2013 by hornet320 (6 reviews written)
This is genuinely the WORST company I have ever dealt with... Here's a few reasons why I would urge you to NOT to sign up with them. 1) Numerous incorrect bills in my 3 years with them. 2) Bills are unclear. 3) Large price hikes despite having pre-agreed packages. 4) Very poor customer service. 5) More customer service lies and errors. 6) Internet speeds restricted/slow at peak times. 7) Then, when you've finally left Virgin and HAVE paid your final bill IN FULL,, they will go and help... (read more)
Written on: 16/07/2013 by JohnWilkie1969 (1 review written)
I recently had 3 services installed and the engineers made a right mess of my house!!! I couldn't believe it they drilled a massive hole in the middle of my wall at the end leaving a huge huge chunk of plaster missing, and just went away leaving it. They left cables hanging down the wall, tied up in a huge round circle. Then to top it all, the super hub they provided with a 100Mbps service only delivers 19!!! Theres no hope in hell of getting through to an operator, their phone lines are... (read more)
Written on: 22/05/2013 by orrelld
I've had virgin media relating to their internet service for 19 months now and not once has there been a lapse in service. Never had any issues and never had to ring them up. Value for money and have increased the speed from 50MG to 120MG since i took out the service with no increase in costs. Also 3 people in my household use the internet at the same time and speed is never affected whether all using the internet from a computer or a games console. All in all i would recommend to anyone... (read more)
Written on: 16/05/2013 by alspearman (1 review written)
I had been a Sprint customer for several years. Recently my phone quit working. I went to the local Sprint office. They said I could leave the phone for repair or buy a new phone for $350 dollars; min. charge for repair would be $50. I went to the Virgin mobile office. They gave me a free phone, no contract & monthly charge $10 less than Sprint. I called Sprint, was informed there would be no additonal charges to my account. Now I received a bill for $104 for cancellation of my contract... (read more)
Written on: 11/04/2013 by johnhadley07 (2 reviews written)
GOOD POINTS Cheap for the speed advertised No call out fees Can negotiate a better deal at the end of each contract term BAD POINTS Vastly different speeds from advertised Unreliable service, they do offer you money off the bill but its the service I want, not to save money! The router is really poor, when you gout the room you can't stream a video Poor customer service. I called them was promised a call back by a manager, never called. When trying to cancel was told I couldn't as my Acc... (read more)
Written on: 25/03/2013 by seema72 (1 review written)
3services and each one with a fault! What exactly am i paying virgin media for?? Internet has been looked into after not working for 5months....not fixed stillTv im waiting for an engineer to come out and now...my telephone line in dead had i not been ill at home wanting and needing to use these services i'd be none the wiser and still paying u £55+ that i do every month thank virgin media.... .....update...services not working but get a call from a recorded msg saying all is fixed and... (read more)
Written on: 01/03/2013
I am going to dump Virgin Media. I am required to use their telephone services in order to enjoy their other services. The telephone service is wholly unrealiable and is always breaking down. A telephone service should always be 100% reliable. Virgin Media's is not. I hope by this report they will lose millions. Do not use Virgin Media. I called their customer services to report my phone problem, they said that they needed to send out an engineer to our home. The problem has always been [6... (read more)
Written on: 11/01/2013 by dangrainger (6 reviews written)
Let's get one thing straight to start with...Virgin Media's TV/ Broadband/ etc services are generally very good and have only really given me grief on a handful of occasions. However, what isn't good is the customer service that this company provides....actually, "fails to provide" is more appropriate. Last year a glitch of some description at Virgin Media's end led to our monthly payment failing to be taken. Given that our monthly direct debit was set up (we checked our online banking and... (read more)
Written on: 18/12/2012 by SuzukiKev (22 reviews written)
I joined Virgin Media for all my Broadband, Phone and TV in February 2012, I had high hopes. With in the first month I received a letter telling me that my bills were increasing by approx 8%, so I rang them and they told me that it was an annual increase and I should have been informed which I wasn't. Then as I thought everything was going ok 10 months in to my contract and they announce another price increase of approx 7%. I rang them and told them I wasn't happy and once again same story,... (read more)
Written on: 05/12/2012 by annic9jx (3 reviews written)
I find myself catatonic with rage AGAIN having wasted a full hour this morning putting right Virgin Media screw ups. In brief, after being without a phone service for a week, an engineer called and discovered that a previous Virgin Engineer had put a screw through our telephone cable. This ultimately necessitated them pulling a new cable and more inconvenience to us. The good news is that I was in touch with their call centre in Swansea. They clearly haven't been on the customer service... (read more)
Written on: 29/10/2012
Avoid Virgin Media Services at all costs. Their customer services are dire, the information they give out is misleading and virgin media operatives contradict each other and give out false information, we had a 24 month contract originally and moved home during this time when doing so virgin without advising us then renewed the contract to a new 12 month contract and have advised that to disconnect there is a fee. Their services recently have been worse than usual, no phone line for 6 days... (read more)
Written on: 15/10/2012 by Sony Fan (32 reviews written)
I use Virgin Media for TV, land line phone and broadband, and have been a customer since 1998, when they were branded as NTL. I've had no problems with the phone service. It's relatively cheap and I tend to use my mobile phone phone anyway. The TV service is good value for money. The basic package includes several good HD channels such as BBC HD, ITV1 HD and Film4 HD. Broadband internet is great when it's working - I can download at 40MB/sec +. When things go wrong, customer service is... (read more)
Written on: 15/09/2012 by matt2470
This company was bad as NTL and even worse now, true their prices are cheap but it certainly is a reflection of the customer service, i had Virgin installed at my house on a 18 month contract, 12 months into the contract i was moving address so wished to take the services with me, i called them up to arrange this and they told me i would need to speak to a local rep (they gave me his number) as the address was a new build, this is when alarm bells started ringing, why should I be dealing... (read more)
Written on: 13/09/2012 by Fireblade401 (4 reviews written)
All round very good service and product. The new TiVO box and remote are actually worse than the old V+ in my opinion but as a company been with them about 6 years and all problems have always been sorted out quickly and the internet in particular is super fast and reliable (read more)
Written on: 06/09/2012 by chickenandrice
I recently purchased my phone with Virgin Media. Not only has my phone,(blackberry curve 9320 white), been freezing, but it has also rebooted itself multiple times. Today my phone that is covered by Virgin Mobile Rescue,(or something like that), was locked, completely locked. How? It said," this application needs blah blah blah, allow-deny. My phone froze again as I was trying to click deny and surprise,surprise. A minute later my phone was blocked. I now regret getting the blackberry I got,... (read more)
Written on: 19/08/2012 by surelysimon (2 reviews written)
Been a VM customer for about 3 years now.Last Sunday morning my internet connection went down so i rang VM customer services who checked the connection and said it was fine,i must have a faulty Super Hub,the earliest they could get an technician would be Monday afternoon...cant be bad and i wasnt bothered as i get unlimited data on my mobile. Anyways before going to bed at 11pm i thought i would try to see if it was the same and low and behold it worked fine,done a speed test and it... (read more)
Written on: 16/08/2012 by thecompaqguy (8 reviews written)
Joined Virgin Media in 2005, (when it was Telewest), they didn't get off to a great start giving me an Epping (01992) number, despite the fact I lived in Tottenham (020), which would have meant dialling the London code to ring my mates round the corner, or relatives nearby. After battling with the Customer Service (I use that word loosely), they gave me someone else's number, turned out to be a Mr Abdulah's number (I was constantly getting calls from Brent Council about non-payment, and if... (read more)
Written on: 15/08/2012 by paannecurtis (1 review written)
Gosh - where do I start? How about it has taken me 6 months and I have lost count of how many emails and phone calls to get the £50 credit for referring a friend - won't do that again! But please please can someone tell me how a customer is supposed to know that The Biz service for small business customers is handled by the RESIDENTIAL Team?? I mean in which stratosphere does that make any sense??? And to make matters worse when I finally tracked down the right department I did find an... (read more)
Written on: 09/08/2012 by RichP (2 reviews written)
I use Virgin for phone, TV and broadband, given I spend over £80 a month I;d expect better customer service. Everytime something goes wrong it's a huge battle to get it fixed as the Indian call centre just doesn't work. It may save them some money but I imagine they must have lost so many customers it's a false economy. I'm only giving 2 starts rather than one as I did finally get my issue fixed quickly by the UK based social media team who I Tweeted and who are very good. (read more)
Written on: 24/06/2012
Been with VM since inception, it used to be Cable&Wireless, then NTL. Only problems I ever had was the broadband would slow up from time to time and the TV box produced a terrible picture, really blotchy and cheapy VCR looking. Decided last year that I did not want the basic TV package any more, so cancelled it and I think I recieved a couple of quid reduction on my bill. They took their Samsung TV set top box back, probably scrapped it. What really got my goat up is the charges keep... (read more)
Written on: 17/06/2012 by mdemetriou (3 reviews written)
Their customer service is horrifically bad, their technical support is terrible and over all quality of service is a joke. VIRGIN MEDIA AND ANYTHING TO DO WITH THE VIRGIN BRAND EQUATES TO = ALL STYLE, NO SUBSTANCE AND TERRIBLE TERRIBLE QUALITY OF SERVICE!!!!!!! (read more)
Written on: 06/02/2012
I've been a Virgin Media customer for over 10 years now, and I have just been greatly let down by this company. One a routine call to us, my husband mentioned to Virgin that I was looking to upgrade my phone as my existing contract with Three was about to end. I spend two evenings on the phone with their analyst and with Three trying to work out the best deal for me and Virgin's was fantastic, £22.99 for a brand Samsung Galaxy S2, with over a 1000 minutes, 5000 texts and 1GB of internet. A... (read more)
Written on: 01/11/2011 by Saint Jimmy (3 reviews written)
Virgin Media have by far given the worst customer I have ever experienced. Now I understand for any company problems do arrise, but as a company you are measured by how you deal with these. Virgin Media somehow managed to mess up at every stage, starting with the first call. When I first joined Virgin Media (December 2010) there was a deal for £50 credit when joining online, I had a couple of questions so called but after the the person I spoke to "spoke to a manager" I was assured that... (read more)
Written on: 27/09/2011
on 4.8.2011 i complained to your staff, Helen about the overcharge 51.06 pounds dated on 5.7.2011 . Helen promised to refund money back within 3-5 working days and text was received. on 23.8.2011,i made a complain by e-mail to your Virgin Mobile e-mail box relating to this matter. (no reply) on 27.8.2011 ,I made this complain to your staff, Mr. Adam and he promised to sort it out quickly. But to my disappontment, there is no reply. on 9.9.2011, i made a complain to your manager, Mr.... (read more)
Written on: 16/09/2011 by drinmurf (14 reviews written)
Virgin are a waste of time. I currently have a contract with them and I regret it. Even though they do good deals with their TV, phones and internet packages their customer service is appalling. Speaking from personal experience, i have had no end of trouble trying to get to the bottom of why orders have not come and trying to have any queries answered is impossible. For the shear lack of customer service I would not recommend Virgin Media to a friend...or anyone as a matter of fact. (read more)
Written on: 01/03/2011
Switched from SKY and BT to Virgin Media full package.
You get so much more with Virgin, music on demand, better line up of TV on demand and all these nice extras are free (on the XL package) with you Sky you have to pay extra for everything.
Had to contact the customer servers for a few things and been very happy with the help and time it took to solve any problems.
Been with Virgin Media for about 3 weeks and so far very happy.
Some slight problems with the internet on the first day... (read more)
Written on: 23/11/2010
Dreadful company!!!!!! Do not take out a phone line with them. I was offered broadband with a line as it was cheaper and I stupidly took this deal although I had no need for a phone line. 10 months later I am still paying call charges although I don't have a phone and they just keep saying that I am making these calls. Apparently they called one of the numbers on my phone bill and a female confirmed she new me and volunteared my name. This makes me wonder as not even my neighbours know my name. (read more)
Written on: 14/11/2010 by Geordie85 (5 reviews written)
Been with Virgin for a couple of years now, and not got any major complaints but always feel there is probably something better/better value out there. Especially as I'm in an area with no cable so I'm on adsl. This means I pay the same for the package but can't get the tv. My advice is to shop around for the best deal for you. If virgin comes in at the right price then it's reliable enough and connection speed is decent. (read more)
Written on: 10/11/2010
Stay away with this company. The custom service presentitives are trained to be cheating custom.
This is my story:
I have been with them for the last 20 month. Last month I was going to go abroad, I rang them to active my sim to be roaming, because only the pay monthly sim can be used abroad. When this month I rang to end the contract, they said the record shows I phoned in last month on that day to give 30 days notice, which I never did, now the phone automaticly switched to pay as you go,... (read more)
Written on: 24/08/2010
i had virgin and had no problems there internet was fantastic to tv ok i wood recommend it to any one sky is a waste of time and it is rubish to too much money for sky i think the hd an extra £10 a month through sky what a joke
virgin for me every time (read more)
Written on: 13/08/2010
IS THERE AN ALTERNATIVE? TAKE IT
to keep a very long story short just dont do it if you can help
there will be no customer service nobody will be able to help you
if anything goes wrong if your internet breaks down and they promise you a credit of 10 pounds it means they will charge you 100 pounds for new installation cause you moved hauses? makes me lough when you
go for VM they are great to lead you to enlightment (read more)
Written on: 27/05/2010
we have now had virgin media for 6 months. we had to wait 2 months for the install. and we booked a 8 till 12 appointment and waited in all day. they showed up at 7pm. (yes 7pm). we paid (yes paid) £75 for installation when they were doing a free installation just to have v+. we are now on our 5th v+ box and surprise surprise it has broken again. called there f**ckwitts in india and got nowhere. our broad band and tv are not working.
DO NOT EVER USE VIRGIN (who would want to go with a... (read more)
Written on: 29/04/2010
Virgin Media are a total shower! Having waited since last November (yes last November!!!) for those idiots to fix my telephone landline (whilst still continuing to bill me £12 per month for a service I was not receiving) I became so annoyed with dealing with the people that they employ I've now switched to BT (who are brilliant I might add!) I'd been a loyal customer of Virgins since the Cable & Wireless days (that's over 10 years) but loyal customers mean jack to these guys and they didn't... (read more)
Written on: 20/01/2010
PLEASE DO NOT UNDER ANY CIRCUMSTANCE GET VIRGIN MEDIA IT IS RUBBISH!!!
We have had Virgin Media for about 3 years now,The Broadband is the only good thing about it, the Television is terrible the V+ box keeps rebooting, and we have a file that is corrupted and the only way to get rid of it is format over our recordings, still on the subject of the V+ box the thing is ugly, noisy and we brought a film once and it crashed the box and we never got to see the film.
we have TV XL,Broadband... (read more)
Written on: 04/12/2009
I switched from Tiscali to Virgin on 20/10 It is now 04/12 and set up is not complete. 3 promise dates have been missed. It is impossible to speak to a person to get explanations. Call centre in India cannot give any assistance. Email/mail complaints get standard response that the problem is being looked into but no further feedback.Customer care is non existant. (read more)
Written on: 02/07/2009
Virgin customer service is shambolic. Contacting the right department takes forever. Last month my virgin home phone was out of order for 4 days. This month it is off again and I have to wait 7 days for an engineer. This is appalling service and I want to warn other potential customers.
Written on: 29/04/2009 by PeteF
If you ever go with virgin media then choose the package and stick with it - forever or until there's something better somewhere else and then switch companies!!! Because as soon as you try speaking to their so called customer services, you'll find that they are completely useless. There must be so many sales, customer service and new products departments that none of them have a clue what the others are offering. I got a letter from their customer services offering an upgrade, and having... (read more)
Written on: 20/11/2008 by smashie22 (6 reviews written)
so in june i phone virgin media and ask them to rack down my package, i drop to 2 meg broad band and do away with the films and sport. i informed the very helpfull lady in customer services that i dont want to be forced into a contract as i will be leaving the property at any time , this she tells me is ok and puts a note on my account. allways be carefull and state that you dont want to enter into a contract when you change anything with your package they restart your 12 month contract... (read more)
Written on: 19/08/2008 by makem (2 reviews written)
Virgin Media has as good customer services as the other telcos/ISPs etc. The only major thing I have against them is the promise of more HD content - they have not delivered enough to me on that promise!
Service wise - they came out (me not in) and sorted out the cable outside the next day, it was a complaint from my neighbour of the cable flapping in front of their window - I had no issue.
The VOD menu is more annoying than BTs aswell - but depends on how much you want to spend. BTs VOD... (read more)
Written on: 19/08/2008
My broadband connection with Virgin Media has been down for 21 days now (and counting). Despite 11 phone calls to attempt to resolve the problem.
I have since lodged a complaint with OFCOM (and would urge others experiencing problems to do the same). A detailed letter of complaint has also been sent to Virgin Media via email (after 3 full working days, no response has been received to date).
It is my personal opinion that Virgin Media are not fit to supply a reliable broadband service to... (read more)
Written on: 13/08/2008 by moosery (4 reviews written)
I found my conversations with virgin media support extremely frustrating and longwinded - over a very simple tech support issue. When I finally got through to someone technical I was understood perfectly - if I knew the direct line to that person I would use it, the problem is they are very reluctant to let you. (read more)
Written on: 05/06/2008 by magicsbaby (1 review written)
I have had the unfortunate experience of having to ring Virgin Media/NTL several times, due to telly breaking up and freezing (this took several calls and over 4 months to sort).
I have also had broadband issues on and off.
Customer service is a maze. Each person they put you through asks for the story again. It is so frustrating you are left with 1 hour or more of phone calls and nothing ever sorted.
I have even found out that I have been over charged for all the services, and they also... (read more)
Written on: 17/12/2007
Where to start! I signed up about 6 weeks ago for the Virgin Media phone, broadband and cable TV and it was meant to be all up and running a month ago. I have been repeatedly promised to be connected, engineers don't always come out, the north London area manager is was rude, vague, and unable to help or make sure I'm connected. I'm a freelancer and I rely on having a phone and this is driving me mad, I wouldn't recommend Virgin Media. (read more)
Written on: 10/11/2007 by warlord2000ad (9 reviews written)
If you buy this with the L Broadband package you save an extra £5 a month.
Vigrin is cheaper than NTL although the TV and Broadband services are now worse.
The phone through, just on its own is as any phone, just the same as everywhere else. We have had no problems with them over the phone so if you have VM already, then add the phone package and save some money. (read more)
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