Virgin Media Reviews

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★★☆☆☆
1.6 / 5
84
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Summary

Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“verry bad virgin service”

Written on: 22/02/2017

I phoned virgin to enquire about their packages I was with sky at that time, brilliant company. Virgin sold me a package told me to cancel sky so I did. Installation date was 13/01/17 between 1 and 6 pm took 1/2 day holiday, they came did not do installation because of a problem with the cable. Was told someone will ring me next day or Monday, no call. Rung on them Monday what's going on was given 01/02/17, 8 and 6 pm took a days holiday in the meanwhile got a letter from them problem with my… Read Full Review

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★☆☆☆☆

“POOR SERVICE, ACTIVATED ACC AND CHARGE ALTHOUGH NEVER LIVE”

Written on: 17/02/2017 by ShyannStanton62 (1 review written)

MY SHOCKING EXPERIENCE WITH VIRGIN STARTED AROUND MID JANUARY, THOUGHT THIS IS GREAT UK CALL CENTRE ON ALL TERMS, AND INDEPENDENT LINE FOR BROADBAND. THATS WHERE THE GREAT SERVICE ENDED, I WAS TOLD THAT THERE HAD ALREADY BEEN VIRIGN IN THE PROPERTY BEFORE HAND. WE PROCEEDED WITH THE SELF INSTALL. WE RECEIVED THE BOX WITH TV, A MODEM FOR OUR PACKAGE. GO TO SET THE INSTALL UP AND THE SOCKET WAS INCORRECT, I INFORMED THEM OF THIS AND WAS TOLD IT WOULD NEED TO BE A MANUAL INSTALL BY AN ENGINEER… Read Full Review

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★☆☆☆☆

“Beyond awful ”

Written on: 28/12/2016 by McFadden264 (1 review written)

On the 22nd December 2016, I started to experience strange occurrences with my home phone. I was getting calls in very quick succession with a very,very rapid ring tone and when I picked the phone up, there was not one on the other end. I telephoned Virgin media this same day and got through to an overseas call centre. The person that I spoke to on the 22 December 2016, was very unhelpful and firstly said there was no fault. I tried to explain that there was some sort of cabinet at the entrance… Read Full Review

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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Hoodoogirl's Response to patrickcosgrove's Review

Written on: 15/02/2017

You need to record each and every phone call to VM as they lie.

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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★☆☆☆☆

“bad customer service from virgin media”

Written on: 12/08/2016 by suejen (1 review written)

I would like everyone to know just how shocking virgin media phones, customer service really is, my 79 year old dad hasn't had a phone for 5 days now, after notifying them Monday they was going to send a engineer wed but they cancelled that and didn't notify anyone, bearing in mind my dad who needs medical help has no phone they didn't let anyone know they weren't coming, after calling again wed and thurs being told it would be fixed each of the days still this morning Friday it not fixed, the… Read Full Review

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★☆☆☆☆

“Never again will I go with Virgin”

Written on: 23/03/2016 by ChelsieMc (1 review written)

We got with virgin in December with which we thought was a wicked package for two rooms, now since Decemeber we haven't had one correct bill come out we have called more than 5 times explaining we need the correct bill, they have cut us off three times and when we spoke to a manager she assured us this will be resolved and when the problem wasn't sorted we called back through to be told we are not telling the truth and that the call recording are only used for their use. The bills keep coming… Read Full Review

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★☆☆☆☆

“Potential customers avoid horrid VirginMedia to avoid...”

Written on: 02/02/2016 by bohemicus (1 review written)

On January 10th, 2016 (10/01/16 at 7:58 PM, ) I ordered Weekend Calls + VIVID 100 Fibre, which was upgraded by myself to Big Bang + VIVID 100 Fibre + Weekend Calls at a later stage. Installation date, when an engineer was supposed to come and install the service, was set by VirginMedia for 25 January 2016 between 1-6pm. I have provided your Wayleave Department with completed/signed Residential Wayleave Agreement from my landlord. I have also prepaid a year's saver line rental at… Read Full Review

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★☆☆☆☆

“No Virgin Media customer service whatsoever!”

Written on: 04/01/2016 by RALFE (10 reviews written)

It's almost impossible to get to them once something goes wrong. 1. Had a problem with WiFi fading out and switching on/off randomly, so I eventually had to hard-wire my lap-top. 2. Recently been in a loop trying to access emails, with random access. 3. Now cannot access my account at all. It's constantly in a loop and ends up back at the Virgin home page. On the home page it gives a link to contact them via 'on-line chat'. No, their agents are always too busy and I 'should try again… Read Full Review

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Patrickcosgrove's Response to RALFE's Review

Written on: 05/11/2016

the same thing happened to me I phoned up loads of times telling them I had no internet they did nothing until I stopped payment then they came out to have a look some contractors had cut a cabal down stairs then they charge me extra for non payment ?

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★☆☆☆☆

“Stay away , awful service ”

Written on: 30/10/2015 by McQueen432 (1 review written)

Can't organise an install , failed on so many occasions it is untrue , lousy customer service. Worst communications of any company I have dealt with regret ever having dealt with them , not even installed and I want shot of them. Engineers turn up before cable pulled , pre survey messed up , just a tale of incompetence … Read Full Review

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★☆☆☆☆

“Condescending Customer Services”

Written on: 21/10/2015 by Reaper4777 (3 reviews written)

I don't usually write reviews about companies but after 6 years or so with this lot since they took over NTL I am now fed-up of the ever condescending nature of their customer service people, my latest dis-pleasure was a girl from their stratford apon avon centre who obviously has no idea of customer relations, she does know however how to be rude, dis-courteous, condescending, arrogant and numerous other adjectives I could use to describe her. Her attitude stank and the tone she used to talk… Read Full Review

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★☆☆☆☆

“Customer Service attrocious”

Written on: 10/09/2015 by chris135135 (1 review written)

I have now taken 2 days off work waiting for Virgin to install my service. The first time they turned up and realised someone else should have already been to do some outside work first. The second time they didn't turn up at all. Customer services say sorry but there is nothing they can do. Apparently as it was my choice to have Virgin, then it is down to me. How ridiculous. Stay away from Virgin… Read Full Review

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★☆☆☆☆

“Terrible Customer Service - NO HONESTY”

Written on: 26/05/2015 by conisbroughmiller (10 reviews written)

Considering I have had 18 months of hell with Virgin Media and nobody listens and sticks to a script when you call, I thought I would compile my experiences in here so that hopefully more people can be aware of the dirty tactics used by this terrible company. 28.01.14 Mark Womersley- Virgin Media sales- Knocks at my door and convinces me that virgin are doing great offers, so I invite him in for a coffee and a chat, thinking we had saved money on sky my missus signs up to a 12 month multiroom… Read Full Review

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★☆☆☆☆

“awful overzealous hitlers”

Written on: 12/05/2015 by LandynKnight246 (1 review written)

truly awful company fact 1. unpleasant staff on telephone fact 2. hidden charges fact 3. difficult to contact someone with knowledge or in a position to see sense fact 4. in no time they filed proceeding to reclaim money they believed was owed. fact 6. ombudsman is inundated with complaints against this firm fact 7. reviews say it all. please stay away … Read Full Review

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★☆☆☆☆

“hopeless in all services”

Written on: 01/05/2015

I attempted to join virgin for there really fast broadband. I gave vigin 4 weeks head start about the damaged cables in the road(attempted to join 2 years ago), the area manager came to my home 2 days later after the call and assured me that the cables are now live and the install should only be a 1 day job, based on that survey I cancelled my current provider with a 3-4 weeks notice to match the virgin install date(5weeks). 2 days before the install date I was told the cables were not live and… Read Full Review

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★☆☆☆☆

“Very misleading cost me a lot of money ”

Written on: 29/04/2015 by Saundersae8 (1 review written)

I have received terrible service from Virgin media regarding bill amounts. I had made several complaints and told everything would be sorted then when I rang a final time to finally resolve the issues they had no record of the conversations. When I asked if they recorded calls they said no and when I asked to talk to a manager they said I was talking to one and couldn't be put through to anyone else. The issues were never resolved and they charged me over 100 pounds more than they were supposed… Read Full Review

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★☆☆☆☆

“Why you will not want virgin media broadband”

Written on: 27/03/2015 by Christian_Goni (1 review written)

Why you will not want virgin media broadband. My name is Christian and I live in Edinburgh for 3 years. I have lived in Wheatfield Place for more than 2 of them and I have been a virgin media customer since then. This year I moved to a new property and I transferred my broadband to the new one in Broughton Road. The relation with my partner has gone bad so we split and I have been move to a hostel. Is impossible to get a customer service of this company through their website so I went to the… Read Full Review

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★☆☆☆☆

“Terrible mobile company ”

Written on: 20/03/2015 by Alanj1946 (1 review written)

Virgin have very poor customer service when they are confronted on an issue that is important they pass the buck. I have contacted them several times regarding issues im having nothing is being done. Another thing is that they are in no hurry to offer 4g to their customers. Very poor indeed. They dent having a contract with EE for 4g very strange because they offer it to buisness customers. EE have said it is simply a decision of virgin whether to offer 4g to their regular customers. They of… Read Full Review

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★☆☆☆☆

“Delivered Internet kit to the wrong address”

Written on: 12/03/2015 by bearshit (5 reviews written)

I tried to get a phone line and broadband for a property I was moving to. I very specifically asked for the self-setup kit to be sent to my current address, as I have not yet moved to the new property. Instead of moving stuff to the new house, I spent the whole morning waiting for my delivery on the expected date. Nothing came! Next day, same thing, so by lunch-time I gave-up waiting and went to the new property to find my two "sorry I missed you cards" for today and yesterday. Virgin were very… Read Full Review

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Bearshit's Response to bearshit's Review

Written on: 07/05/2015

There is a follow-up to this story. Firstly, despite cancelling my broadband sign-up, because I didn't get any equipment, Virgin still took £50+ from my bank. Almost a month has passed, and I still haven't got my money back. Secondly, today, they sent someone round to collect the equipment I never received. I wonder what will happen next?

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Bearshit's reply to Bearshit's Comment

Written on: 08/06/2015

7 weeks after taking my money, Virgin Media sent me a refund in the form of a cheque. I didn't cash it, because my bank had already recovered the money. A little more than a week later, Virgin have engaged a debt collection company to recover this payment. I haven't even cashed it. They could have asked for the thing back. This is absolute hypocrisy. Virgin Media are so incompetent. Happy to be taken to court over a debit I do not owe for a service I've never received. I wish I had never had anything to do with Virgin Media. I would advice anyone to steer well clear of this ridiculous company.

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