Virgin Media Reviews

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★★☆☆☆
1.6 / 5
93
14% of users recommend this
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  • Reception

  • Customer Service

  • Reliability

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  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“Wrong information and inconsistent information on...”

Written on: 18/09/2017 by Danaa173 (1 review written)

I signed up to one of the TV packages and was reassured that the price quoted was fixed for 1 year . After the 6th month my bill went up by 50%! Called up and was told that I would have been informed that there was a promotion that was only for 6 months hence the price change. Reviewed my package to bring the price down and again was told price would remain the same for remaining 6 months of contract. In that 6 month period a 'minor price increase' was applied. At the end of the the contract… Read Full Review

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★☆☆☆☆

“Shocking Public Relations”

Written on: 10/09/2017 by 123dhills (21 reviews written)

On the 31/05/2017 Virgin Media carried out work near my property. I found out the company from my local Highways department,(anyone doing work on the highway must get permission first).After doing the work they left cement up my step and door that was left to dry. I complained to the CEO and Richard Branson on a number of occasions, nothing happened. I also was in contact with Virgin Media executive team but after trying a number of times and no result I contacted CAB and Trading Standards… Read Full Review

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★☆☆☆☆

“Customer Service??”

Written on: 25/08/2017 by WayneConley411 (1 review written)

A great yardstick on how companies function or react is to read their feedback and their response or sometimes their lack of response. So, the Executive Team for Virgin Media haven’t reacted, it’s not their fault, is it? There’s just too many feedback complaints to cope with answering. I expect they’re very proud of their feedback score of 1 out of 10 though? They’ve got your money, the android dealing with you from the call centre has read down his list and everything is wonderful… Read Full Review

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★★☆☆☆

“Treat customers like dirt - only interested in your money.”

Written on: 24/08/2017 by Schofield16 (1 review written)

TV, broadband and phone are all average, no major problems but nothing special. Customer service is abysmal. They aren't interested in keeping customers by providing a good service and maintaining good customer relations, they are only interested in taking your money. Be very wary about 'special offers', even if you have been a loyal customer, the only time that they will offer special deals is to trap you into a new contract (which they won't make sure that you are aware of when they offer… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 11/07/2017 by Joshn342 (1 review written)

Having had the same TiVo box for six years, never asked for upgrades or anything else that comes in the way of offers you'd think I would be classed as a valued customer, but my TiVo box has stopped working so contacted virgin who after some lengthy negotiations agreed to send another TiVo box but I would have to install it myself and phone virgin to have them turn it on, not only did the box not turn up on the said day (the following morning) nobody phoned to say it wouldn't be coming as the… Read Full Review

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★☆☆☆☆

“You have not received the worst erver service ...We have!”

Written on: 11/07/2017 by 1983Shields (1 review written)

All of the previous reasons for poor reviews for Virgin apply but include harassment when no service provided at all in our case. Intended to move from BT for an apparent better deal via Virgin dated fixed for changeover reminder the day prior that the change is all arranged. On the day told Virgin could not provide service because of technical reasons! BT meanwhile cut off our Broadband lost for over a week trying to resolve! Attitude of Virgin simply deplorable still getting payment demand 5… Read Full Review

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★☆☆☆☆

“Worst Customer Service EVER!”

Written on: 02/07/2017 by Kaim421 (1 review written)

We have been with Virgin Media for 1 year. For the money we paid the package was rubbish. The channels we received except 1 or 2 off them could all be accessed through My View. Internet slow. We have just rang to give notice to end our contact, 35 minutes later after a very stressful phone call it is now being cancelled. Very pushy sale staff who do not listen to their customers. Avoid Virgin at all cost!… Read Full Review

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★☆☆☆☆

“The worst customer service ever - no respect for customers”

Written on: 29/06/2017 by Ccap82 (1 review written)

They are simply incredibly unprofessional. They are not rude, but don't take into account any critique or any complaint from customers -in fact, they don't have a way to complain anymore! But they charge you more and more, even on ongoing contracts -from £13 a month, I paid £31 - £39 for the past two months, and I am not always using my phone at all! They called me for an upgrade, I spent 1,5 hrs at the phone with someone to make him understand that I wanted my new phone delivered at my work… Read Full Review

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★★☆☆☆

“No phone line for 5 weeks”

Written on: 15/04/2017 by boughtonkg (1 review written)

We moved house on the 8th march 2017 we had virgin broadband/phone already so decided to take it to our new home the virgin tec guy came to fit it the broadband works ok but he said there was a fault on the phone line 5 weeks later and after £15 on calls we are still without a phone line cancelled the service just waiting to hear what happens now… Read Full Review

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★☆☆☆☆

“verry bad virgin service”

Written on: 22/02/2017

I phoned virgin to enquire about their packages I was with sky at that time, brilliant company. Virgin sold me a package told me to cancel sky so I did. Installation date was 13/01/17 between 1 and 6 pm took 1/2 day holiday, they came did not do installation because of a problem with the cable. Was told someone will ring me next day or Monday, no call. Rung on them Monday what's going on was given 01/02/17, 8 and 6 pm took a days holiday in the meanwhile got a letter from them problem with my… Read Full Review

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★☆☆☆☆

“POOR SERVICE, ACTIVATED ACC AND CHARGE ALTHOUGH NEVER LIVE”

Written on: 17/02/2017 by ShyannStanton62 (1 review written)

MY SHOCKING EXPERIENCE WITH VIRGIN STARTED AROUND MID JANUARY, THOUGHT THIS IS GREAT UK CALL CENTRE ON ALL TERMS, AND INDEPENDENT LINE FOR BROADBAND. THATS WHERE THE GREAT SERVICE ENDED, I WAS TOLD THAT THERE HAD ALREADY BEEN VIRIGN IN THE PROPERTY BEFORE HAND. WE PROCEEDED WITH THE SELF INSTALL. WE RECEIVED THE BOX WITH TV, A MODEM FOR OUR PACKAGE. GO TO SET THE INSTALL UP AND THE SOCKET WAS INCORRECT, I INFORMED THEM OF THIS AND WAS TOLD IT WOULD NEED TO BE A MANUAL INSTALL BY AN ENGINEER… Read Full Review

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★☆☆☆☆

“Beyond awful ”

Written on: 28/12/2016 by McFadden264 (1 review written)

On the 22nd December 2016, I started to experience strange occurrences with my home phone. I was getting calls in very quick succession with a very,very rapid ring tone and when I picked the phone up, there was not one on the other end. I telephoned Virgin media this same day and got through to an overseas call centre. The person that I spoke to on the 22 December 2016, was very unhelpful and firstly said there was no fault. I tried to explain that there was some sort of cabinet at the entrance… Read Full Review

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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Hoodoogirl's Response to patrickcosgrove's Review

Written on: 15/02/2017

You need to record each and every phone call to VM as they lie.

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★☆☆☆☆

“ FEDUP”

Written on: 05/11/2016 by patrickcosgrove (3 reviews written)

I have been with yhis company for three years I am moving because I am fed up with there lack of service there staff that is another story I phone to say I was cancelling as they require thirty days I was told to phone back nearer to the time ,so I phoned again the staff member told me I was still in contract so I got fed up and put the phone down , some days later I got an email telling me I had upgraded my package and the price was going up ,so I contacted virgin again they said they had no… Read Full Review

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★☆☆☆☆

“bad customer service from virgin media”

Written on: 12/08/2016 by suejen (1 review written)

I would like everyone to know just how shocking virgin media phones, customer service really is, my 79 year old dad hasn't had a phone for 5 days now, after notifying them Monday they was going to send a engineer wed but they cancelled that and didn't notify anyone, bearing in mind my dad who needs medical help has no phone they didn't let anyone know they weren't coming, after calling again wed and thurs being told it would be fixed each of the days still this morning Friday it not fixed, the… Read Full Review

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★☆☆☆☆

“Never again will I go with Virgin”

Written on: 23/03/2016 by ChelsieMc (1 review written)

We got with virgin in December with which we thought was a wicked package for two rooms, now since Decemeber we haven't had one correct bill come out we have called more than 5 times explaining we need the correct bill, they have cut us off three times and when we spoke to a manager she assured us this will be resolved and when the problem wasn't sorted we called back through to be told we are not telling the truth and that the call recording are only used for their use. The bills keep coming… Read Full Review

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★☆☆☆☆

“Potential customers avoid horrid VirginMedia to avoid...”

Written on: 02/02/2016 by bohemicus (1 review written)

On January 10th, 2016 (10/01/16 at 7:58 PM, ) I ordered Weekend Calls + VIVID 100 Fibre, which was upgraded by myself to Big Bang + VIVID 100 Fibre + Weekend Calls at a later stage. Installation date, when an engineer was supposed to come and install the service, was set by VirginMedia for 25 January 2016 between 1-6pm. I have provided your Wayleave Department with completed/signed Residential Wayleave Agreement from my landlord. I have also prepaid a year's saver line rental at… Read Full Review

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★☆☆☆☆

“No Virgin Media customer service whatsoever!”

Written on: 04/01/2016 by RALFE (10 reviews written)

It's almost impossible to get to them once something goes wrong. 1. Had a problem with WiFi fading out and switching on/off randomly, so I eventually had to hard-wire my lap-top. 2. Recently been in a loop trying to access emails, with random access. 3. Now cannot access my account at all. It's constantly in a loop and ends up back at the Virgin home page. On the home page it gives a link to contact them via 'on-line chat'. No, their agents are always too busy and I 'should try again… Read Full Review

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Patrickcosgrove's Response to RALFE's Review

Written on: 05/11/2016

the same thing happened to me I phoned up loads of times telling them I had no internet they did nothing until I stopped payment then they came out to have a look some contractors had cut a cabal down stairs then they charge me extra for non payment ?

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★☆☆☆☆

“Stay away , awful service ”

Written on: 30/10/2015 by McQueen432 (1 review written)

Can't organise an install , failed on so many occasions it is untrue , lousy customer service. Worst communications of any company I have dealt with regret ever having dealt with them , not even installed and I want shot of them. Engineers turn up before cable pulled , pre survey messed up , just a tale of incompetence … Read Full Review

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