Virgin Media Reviews

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Virgin Media
1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 15 reviews

Thumb down 27% of users recommend this product

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Summary

Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.


Average Ratings for Virgin Media

  • Reception2.8 stars
  • Customer Service0.6 stars
  • Reliability2 stars
  • Extra Features1.5 stars
  • Value for Money2.2 stars
  • Overall rating1.6 stars

15 Reviews For Virgin Media

  • Guest 4th Dec 2009

    Reviewer rating: 2 stars


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    I switched from Tiscali to Virgin on 20/10 It is now 04/12 and set up is not complete. 3 promise dates have been missed. It is impossible to speak to a person to get explanations. Call centre in India cannot give any assistance. Email/mail complaints get standard response that the problem is being looked into but no further feedback.Customer care is non existant.

  • Guest 2nd Jul 2009

    Reviewer rating: 0.5 stars


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    Virgin customer service is shambolic. Contacting the right department takes forever. Last month my virgin home phone was out of order for 4 days. This month it is off again and I have to wait 7 days for an engineer. This is appalling service and I want to warn other potential customers.

  • PeteF 29th Apr 2009

    Reviewer rating: 1.5 stars


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    If you ever go with virgin media then choose the package and stick with it - forever or until there's something better somewhere else and then switch companies!!! Because as soon as you try speaking to their so called customer services, you'll find that they are completely useless. There must be so many sales, customer service and new products departments that none of them have a clue what the others are offering. I got a letter from their customer services offering an upgrade, and having arr ...

  • smashie22 Rank: Corporal 20th Nov 2008

    Reviewer rating: 3 stars


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    so in june i phone virgin media and ask them to rack down my package, i drop to 2 meg broad band and do away with the films and sport. i informed the very helpfull lady in customer services that i dont want to be forced into a contract as i will be leaving the property at any time , this she tells me is ok and puts a note on my account. allways be carefull and state that you dont want to enter into a contract when you change anything with your package they restart your 12 month contract !!!!!! y ...

  • makem Rank: Lance Corporal 19th Aug 2008

    Reviewer rating: 2.5 stars


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    Virgin Media has as good customer services as the other telcos/ISPs etc. The only major thing I have against them is the promise of more HD content - they have not delivered enough to me on that promise!Service wise - they came out (me not in) and sorted out the cable outside the next day, it was a complaint from my neighbour of the cable flapping in front of their window - I had no issue.The VOD menu is more annoying than BTs aswell - but depends on how much you want to spend. BTs VOD system ...

  • Guest 19th Aug 2008

    Reviewer rating: 1 stars


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    My broadband connection with Virgin Media has been down for 21 days now (and counting). Despite 11 phone calls to attempt to resolve the problem.

    I have since lodged a complaint with OFCOM (and would urge others experiencing problems to do the same). A detailed letter of complaint has also been sent to Virgin Media via email (after 3 full working days, no response has been received to date).

    It is my personal opinion that Virgin Media are not fit to supply a reliable broadband service to me ...

  • moosery Rank: Lance Corporal 13th Aug 2008

    Reviewer rating: 0.5 stars


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    I found my conversations with virgin media support extremely frustrating and longwinded - over a very simple tech support issue. When I finally got through to someone technical I was understood perfectly - if I knew the direct line to that person I would use it, the problem is they are very reluctant to let you.

  • magicsbaby 5th Jun 2008

    Reviewer rating: 0.5 stars


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    I have had the unfortunate experience of having to ring Virgin Media/NTL several times, due to telly breaking up and freezing (this took several calls and over 4 months to sort).

    I have also had broadband issues on and off.

    Customer service is a maze. Each person they put you through asks for the story again. It is so frustrating you are left with 1 hour or more of phone calls and nothing ever sorted.

    I have even found out that I have been over charged for all the services, and they also dro ...

  • Guest 17th Dec 2007

    Reviewer rating: 0.5 stars


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    Where to start! I signed up about 6 weeks ago for the Virgin Media phone, broadband and cable TV and it was meant to be all up and running a month ago. I have been repeatedly promised to be connected, engineers don't always come out, the north London area manager is was rude, vague, and unable to help or make sure I'm connected. I'm a freelancer and I rely on having a phone and this is driving me mad, I wouldn't recommend Virgin Media.

  • warlord2000ad Rank: Staff Sergeant 10th Nov 2007

    Reviewer rating: 3 stars


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    If you buy this with the L Broadband package you save an extra £5 a month.
    Vigrin is cheaper than NTL although the TV and Broadband services are now worse.
    The phone through, just on its own is as any phone, just the same as everywhere else. We have had no problems with them over the phone so if you have VM already, then add the phone package and save some money.

  • mekanbi7 26th Oct 2007

    Reviewer rating: 0 stars


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    I wish I knew about the review section before I signed my 'death warranty'. I have never known hell until I decided to bring Virginmedia into my life. I signed the contract on September 25, 2007 and it is a month and I still do not have my home phone. The broadband is worse than dial up. The television has a mind of its own, working when it wants to.

    I am not even going to mention the customer care or whatever they call it. I have never spoken to so many representatives in my life than deali ...

  • peds Rank: Lance Corporal 22nd Oct 2007

    Reviewer rating: 0 stars


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    A bit of history to put you in the so called picture...
    We had Sky+ £53 a month,
    BT line rental (we never actually use the landline, we live off our mobiles) £45 a month
    Wireless Broadband with Netvigator now called NOW £18 a month
    So logically we thought all of the above for a mere £30 are we stupid or what?

    So we booked it, things started well. We had our date booked for our installation on August 18th 2007, so we contacted BT and made arrangements to hand over ...

  • laety2511 Rank: Lance Corporal 9th Sep 2007

    Reviewer rating: 1 stars


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    I have been using Virgin Media for a while with TV, phone and broadband and only have problems!
    I will not recommend this company to anyone and I am now looking to switch
    in summary, this company changes the rules ALL THE TIME and NEVER to your advantage.
    1/ my phone used to ring 6 or 7 times and its now ringing 3 times and sometimes twice only and then it goes to voicemail. As a result I miss all the calls and I have to call back the caller.
    I asked to change it and they told me that I woul ...

  • vicg60 Rank: Corporal 14th Jul 2007

    Reviewer rating: 4 stars


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    Quick to install and have never had any problems with the telephone service they provide.

  • rainbow1980 Rank: Corporal 13th Jul 2007

    Reviewer rating: 4.5 stars


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    Value for money packages such as 2 for £20, 3 for £30 and 4 for £40 ensure you can benefit from mobile phone, broadband, landline phone and digital tv services that are specific to your needs and requirements.