Virgin Media Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
76
17% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.


? Ask our helpful community of experts about this product or company
Virgin Media - Ask a question now

Media Gallery for Virgin Media

Virgin Media
Virgin Media

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Potential customers avoid horrid VirginMedia to avoid...”

Written on: 02/02/2016 by bohemicus (1 review written)

On January 10th, 2016 (10/01/16 at 7:58 PM, ) I ordered Weekend Calls + VIVID 100 Fibre, which was upgraded by myself to Big Bang + VIVID 100 Fibre + Weekend Calls at a later stage. Installation date, when an engineer was supposed to come and install the service, was set by VirginMedia for 25 January 2016 between 1-6pm. I have provided your Wayleave Department with completed/signed Residential Wayleave Agreement from my landlord. I have also prepaid a year's saver line rental at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Virgin Media customer service whatsoever!”

Written on: 04/01/2016 by RALFE (10 reviews written)

It's almost impossible to get to them once something goes wrong. 1. Had a problem with WiFi fading out and switching on/off randomly, so I eventually had to hard-wire my lap-top. 2. Recently been in a loop trying to access emails, with random access. 3. Now cannot access my account at all. It's constantly in a loop and ends up back at the Virgin home page. On the home page it gives a link to contact them via 'on-line chat'. No, their agents are always too busy and I 'should try again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay away , awful service ”

Written on: 30/10/2015 by McQueen432 (1 review written)

Can't organise an install , failed on so many occasions it is untrue , lousy customer service. Worst communications of any company I have dealt with regret ever having dealt with them , not even installed and I want shot of them. Engineers turn up before cable pulled , pre survey messed up , just a tale of incompetence … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Condescending Customer Services”

Written on: 21/10/2015 by Reaper4777 (3 reviews written)

I don't usually write reviews about companies but after 6 years or so with this lot since they took over NTL I am now fed-up of the ever condescending nature of their customer service people, my latest dis-pleasure was a girl from their stratford apon avon centre who obviously has no idea of customer relations, she does know however how to be rude, dis-courteous, condescending, arrogant and numerous other adjectives I could use to describe her. Her attitude stank and the tone she used to talk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service attrocious”

Written on: 10/09/2015 by chris135135 (1 review written)

I have now taken 2 days off work waiting for Virgin to install my service. The first time they turned up and realised someone else should have already been to do some outside work first. The second time they didn't turn up at all. Customer services say sorry but there is nothing they can do. Apparently as it was my choice to have Virgin, then it is down to me. How ridiculous. Stay away from Virgin… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service - NO HONESTY”

Written on: 26/05/2015 by conisbroughmiller (10 reviews written)

Considering I have had 18 months of hell with Virgin Media and nobody listens and sticks to a script when you call, I thought I would compile my experiences in here so that hopefully more people can be aware of the dirty tactics used by this terrible company. 28.01.14 Mark Womersley- Virgin Media sales- Knocks at my door and convinces me that virgin are doing great offers, so I invite him in for a coffee and a chat, thinking we had saved money on sky my missus signs up to a 12 month multiroom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awful overzealous hitlers”

Written on: 12/05/2015 by LandynKnight246 (1 review written)

truly awful company fact 1. unpleasant staff on telephone fact 2. hidden charges fact 3. difficult to contact someone with knowledge or in a position to see sense fact 4. in no time they filed proceeding to reclaim money they believed was owed. fact 6. ombudsman is inundated with complaints against this firm fact 7. reviews say it all. please stay away … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“hopeless in all services”

Written on: 01/05/2015

I attempted to join virgin for there really fast broadband. I gave vigin 4 weeks head start about the damaged cables in the road(attempted to join 2 years ago), the area manager came to my home 2 days later after the call and assured me that the cables are now live and the install should only be a 1 day job, based on that survey I cancelled my current provider with a 3-4 weeks notice to match the virgin install date(5weeks). 2 days before the install date I was told the cables were not live and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very misleading cost me a lot of money ”

Written on: 29/04/2015 by Saundersae8 (1 review written)

I have received terrible service from Virgin media regarding bill amounts. I had made several complaints and told everything would be sorted then when I rang a final time to finally resolve the issues they had no record of the conversations. When I asked if they recorded calls they said no and when I asked to talk to a manager they said I was talking to one and couldn't be put through to anyone else. The issues were never resolved and they charged me over 100 pounds more than they were supposed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why you will not want virgin media broadband”

Written on: 27/03/2015 by Christian_Goni (1 review written)

Why you will not want virgin media broadband. My name is Christian and I live in Edinburgh for 3 years. I have lived in Wheatfield Place for more than 2 of them and I have been a virgin media customer since then. This year I moved to a new property and I transferred my broadband to the new one in Broughton Road. The relation with my partner has gone bad so we split and I have been move to a hostel. Is impossible to get a customer service of this company through their website so I went to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible mobile company ”

Written on: 20/03/2015 by Alanj1946 (1 review written)

Virgin have very poor customer service when they are confronted on an issue that is important they pass the buck. I have contacted them several times regarding issues im having nothing is being done. Another thing is that they are in no hurry to offer 4g to their customers. Very poor indeed. They dent having a contract with EE for 4g very strange because they offer it to buisness customers. EE have said it is simply a decision of virgin whether to offer 4g to their regular customers. They of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delivered Internet kit to the wrong address”

Written on: 12/03/2015 by bearshit (5 reviews written)

I tried to get a phone line and broadband for a property I was moving to. I very specifically asked for the self-setup kit to be sent to my current address, as I have not yet moved to the new property. Instead of moving stuff to the new house, I spent the whole morning waiting for my delivery on the expected date. Nothing came! Next day, same thing, so by lunch-time I gave-up waiting and went to the new property to find my two "sorry I missed you cards" for today and yesterday. Virgin were very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bearshit's Response to bearshit's Review

Written on: 07/05/2015

There is a follow-up to this story. Firstly, despite cancelling my broadband sign-up, because I didn't get any equipment, Virgin still took £50+ from my bank. Almost a month has passed, and I still haven't got my money back. Secondly, today, they sent someone round to collect the equipment I never received. I wonder what will happen next?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bearshit's reply to Bearshit's Comment

Written on: 08/06/2015

7 weeks after taking my money, Virgin Media sent me a refund in the form of a cheque. I didn't cash it, because my bank had already recovered the money. A little more than a week later, Virgin have engaged a debt collection company to recover this payment. I haven't even cashed it. They could have asked for the thing back. This is absolute hypocrisy. Virgin Media are so incompetent. Happy to be taken to court over a debit I do not owe for a service I've never received. I wish I had never had anything to do with Virgin Media. I would advice anyone to steer well clear of this ridiculous company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Dont sign up to Broadband & Phone!!! Awful!!”

Written on: 14/11/2014 by 217Lake (1 review written)

Signed up for fibre broadband and phone with Virgin media as it was supposed to so amazing and was a good offer, checked it was definitely available in the area, was given a fitting date of about 4 weeks which seemed a bit long but we accepted it as we would only have just moved in to the property by that time, 2 days before it was due to be fitted a message was left to say it wasn't going to happen due to issues, no apology or explanation! After ringing the unhelpful customer services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“pointless mailings”

Written on: 22/08/2014 by UkImpartinfo (7 reviews written)

They advised me that they have no plans to ever have coverage in my area, yet they still send junk mail, almost weekly, despite repeated requests to stop… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UNLIMITED DATA CONTACT MY ARSE”

Written on: 20/08/2014 by Kehoeou226 (1 review written)

So about 16 months ago Virgin media had a brilliant deal with unlimited calls, texts an data usage for less than £30. I recently received a letter telling me that they were going to change my contract as I had used the Data to much. Surely that's impossible as I have unlimited. Here in lies the problem. After being fobbed off from one person to the next I eventually ended up speaking to a rude and uncaring person who told me they were the manager of complaints, he advised me that what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolutely awful”

Written on: 15/07/2014 by jays786 (1 review written)

The phone line would be dead tv channels wouldn't work no Internet fone them more then 50 times end up paying 180£ disconnection charge better off with bt and sky tv never again very stressful experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“virgin landlines..... or not!”

Written on: 26/06/2014 by Elias53 (1 review written)

This a continuation of the last review that I wrote. We decided to change to virgin because a persistent salesperson offerd us a good deal to change over The date for the engineer to come was 15th of may That day an engineer appeared, stayed for about 2hours and couldn't give us a landline Another engineer appeared who was also unable to conect us but he said that another would come who could fix the problem...... He didnt and left without telling us the situation Eventually we found a human… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Won't honour deal”

Written on: 09/05/2014 by Aspenx407 (1 review written)

Order the VIP package when they had a very good online only deal, checked the price with the online chat and was confirmed at £41.22 per month for 12 months, order place and confirmation email showing £41.22 per month for 12 months. Contract finally arrived 10 days after placing the order showing a price of £65.99 per month which is the current offer, phoned Virgin and this is where the pain began 75 minutes speaking to people in India who said my deal was £65.99 per month for 6 months… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UK Cable is ruined now”

Written on: 24/01/2014 by meowwwwwww (2 reviews written)

Billing errors, slow speeds, patronising staff, frequent package price increases, pay for equipment yet have to return it when you leave! high call charges, expensive telephone line rental, customer loyalty rewarded by excluding you from "new customer only" deals. This company is a joke, I am so glad they are finally out my life, they have made a mistake on my bill. No doubt I'll have to sit on the line for 45 minutes to reach someone in India who doesn't understand. I will never return as a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“sometimes good, sometimes bad !!!!”

Written on: 05/01/2014 by steve clifford (4 reviews written)

I am with BOTH virgin and sky at moment.Reason being? sky offered everything for 36 quid. So I kept virgin on m tv package with 60mb broadband. however trying to save money has ended up costing more.. I wanted bt sport so had it put onto sky for £15, then virgin got it but free with xl tv. so I watch movies, and sport all for 36 quid with sky, then 15 for bt sport making 51 quid, once virgin got bt, I cancelled it on sky box and upped virgin to xl, the cost for virgin was 89 quid so I tried to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview