Virgin Media Reviews

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★★☆☆☆
1.8 / 5
21% of users recommend this
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  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your NTL home phone service experiences after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“absolutely awful”

Written on: 15/07/2014 by jays786 (1 review written)

The phone line would be dead tv channels wouldn't work no Internet fone them more then 50 times end up paying 180£ disconnection charge better off with bt and sky tv never again very stressful experience… Read Full Review

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★☆☆☆☆

“virgin landlines..... or not!”

Written on: 26/06/2014 by Elias53 (1 review written)

This a continuation of the last review that I wrote. We decided to change to virgin because a persistent salesperson offerd us a good deal to change over The date for the engineer to come was 15th of may That day an engineer appeared, stayed for about 2hours and couldn't give us a landline Another engineer appeared who was also unable to conect us but he said that another would come who could fix the problem...... He didnt and left without telling us the situation Eventually we found a human… Read Full Review

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★☆☆☆☆

“Won't honour deal”

Written on: 09/05/2014 by Aspenx407 (1 review written)

Order the VIP package when they had a very good online only deal, checked the price with the online chat and was confirmed at £41.22 per month for 12 months, order place and confirmation email showing £41.22 per month for 12 months. Contract finally arrived 10 days after placing the order showing a price of £65.99 per month which is the current offer, phoned Virgin and this is where the pain began 75 minutes speaking to people in India who said my deal was £65.99 per month for 6 months… Read Full Review

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★☆☆☆☆

“UK Cable is ruined now”

Written on: 24/01/2014 by meowwwwwww (2 reviews written)

Billing errors, slow speeds, patronising staff, frequent package price increases, pay for equipment yet have to return it when you leave! high call charges, expensive telephone line rental, customer loyalty rewarded by excluding you from "new customer only" deals. This company is a joke, I am so glad they are finally out my life, they have made a mistake on my bill. No doubt I'll have to sit on the line for 45 minutes to reach someone in India who doesn't understand. I will never return as a… Read Full Review

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★★★★☆

“sometimes good, sometimes bad !!!!”

Written on: 05/01/2014 by steve clifford (3 reviews written)

I am with BOTH virgin and sky at moment.Reason being? sky offered everything for 36 quid. So I kept virgin on m tv package with 60mb broadband. however trying to save money has ended up costing more.. I wanted bt sport so had it put onto sky for £15, then virgin got it but free with xl tv. so I watch movies, and sport all for 36 quid with sky, then 15 for bt sport making 51 quid, once virgin got bt, I cancelled it on sky box and upped virgin to xl, the cost for virgin was 89 quid so I tried to… Read Full Review

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★☆☆☆☆

“1 out of every 2 bills wrong”

Written on: 24/12/2013

What a relief - just managed to escape the clutches of Virgin Media and an appalling 24 mobile phone contract. We subscribed at a time when we had a Virgin cable service and so got a reasonable deal. However, the problems soon started - each month I was phoning to correct errant charges appearing on the previous bill (mainly internet data charges when contract was 'all-inclusive data'). After about 10 months of this I complained more formally (in writing) and got nowhere. After my second… Read Full Review

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★☆☆☆☆

“Totally ridiculous”

Written on: 17/11/2013 by Sabs3 (1 review written)

So you want a replacement nano sim? So as we do with ALL PHONE NETWORKS you Go to the store and guess what? They don't hold them in store clever eh! You need to order from their customer service team who btw don't work on a Sunday... And then you pay for next day delivery and guess what your delivery time is? 7am to 9pm! Like seriously? And then even better the company they used to do the delivery don't deliver and pretend your not home even if you waited all day and know for a fact they… Read Full Review

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★★★★☆

“great service ”

Written on: 30/09/2013

So many bad reviews on here. Ive been with them 7 yrs ok ive had my service faults ect but in always given compensation.broadand is 60 meg I oay for that.cs are so Cs are spot on there so helpful ive never had one single problem with then… Read Full Review

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★☆☆☆☆

“Horrible horrible horrible”

Written on: 10/09/2013

Had enough of all the poor quality of your broadband, never work the way it should. I had enough!!!… Read Full Review

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★☆☆☆☆

“How can Virgin Media be this bad? Shocking customer...”

Written on: 27/08/2013 by sense4 (16 reviews written)

I decided to give Virgin Media a try after moving and discovering a Sky dish couldn't be attached to my building. The TV package is very expensive if you want all the HD channels so had to go without them but I was looking forward to 30MB Broadband. My installation date was 26th August between 1pm and 6pm, a real pain as I earn great money on a bank holiday but needed it installed so took the day off, you can guess what happened, no one turned up! I phoned customer services and after waiting… Read Full Review

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★☆☆☆☆

“NOT TO BE TRUSTED”

Written on: 23/08/2013 by hornet320 (6 reviews written)

This is genuinely the WORST company I have ever dealt with... Here's a few reasons why I would urge you to NOT to sign up with them. 1) Numerous incorrect bills in my 3 years with them. 2) Bills are unclear. 3) Large price hikes despite having pre-agreed packages. 4) Very poor customer service. 5) More customer service lies and errors. 6) Internet speeds restricted/slow at peak times. 7) Then, when you've finally left Virgin and HAVE paid your final bill IN FULL,, they will go and help… Read Full Review

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★☆☆☆☆

“Engineers left a right mess in my house!!! not a happy man”

Written on: 16/07/2013 by JohnWilkie1969 (1 review written)

I recently had 3 services installed and the engineers made a right mess of my house!!! I couldn't believe it they drilled a massive hole in the middle of my wall at the end leaving a huge huge chunk of plaster missing, and just went away leaving it. They left cables hanging down the wall, tied up in a huge round circle. Then to top it all, the super hub they provided with a 100Mbps service only delivers 19!!! Theres no hope in hell of getting through to an operator, their phone lines are… Read Full Review

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★★★★★

“No Issues, Service Excellent”

Written on: 22/05/2013 by orrelld (1 review written)

I've had virgin media relating to their internet service for 19 months now and not once has there been a lapse in service. Never had any issues and never had to ring them up. Value for money and have increased the speed from 50MG to 120MG since i took out the service with no increase in costs. Also 3 people in my household use the internet at the same time and speed is never affected whether all using the internet from a computer or a games console. All in all i would recommend to anyone… Read Full Review

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★☆☆☆☆

“WASTE OF TIME!!”

Written on: 17/05/2013 by GD22 (1 review written)

Had virgin media for over a year and no problems however when things go wrong good luck with trying to get it sorted out! over 30 mins & spoke to 7 people!! what a joke ended up cancelling!!… Read Full Review

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★★★★★

“BETTER THAN SPRINT”

Written on: 16/05/2013 by alspearman (1 review written)

I had been a Sprint customer for several years. Recently my phone quit working. I went to the local Sprint office. They said I could leave the phone for repair or buy a new phone for $350 dollars; min. charge for repair would be $50. I went to the Virgin mobile office. They gave me a free phone, no contract & monthly charge $10 less than Sprint. I called Sprint, was informed there would be no additonal charges to my account. Now I received a bill for $104 for cancellation of my contract which… Read Full Review

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★☆☆☆☆

“Really poor”

Written on: 11/04/2013 by johnhadley07 (2 reviews written)

GOOD POINTS Cheap for the speed advertised No call out fees Can negotiate a better deal at the end of each contract term BAD POINTS Vastly different speeds from advertised Unreliable service, they do offer you money off the bill but its the service I want, not to save money! The router is really poor, when you gout the room you can't stream a video Poor customer service. I called them was promised a call back by a manager, never called. When trying to cancel was told I couldn't as my Acc… Read Full Review

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★☆☆☆☆

“absolutely shocking”

Written on: 25/03/2013 by seema72 (1 review written)

3services and each one with a fault! What exactly am i paying virgin media for?? Internet has been looked into after not working for 5months....not fixed stillTv im waiting for an engineer to come out and now...my telephone line in dead had i not been ill at home wanting and needing to use these services i'd be none the wiser and still paying u £55+ that i do every month thank virgin media.... .....update...services not working but get a call from a recorded msg saying all is fixed and… Read Full Review

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★☆☆☆☆

“Dump Virgin Media”

Written on: 01/03/2013

I am going to dump Virgin Media. I am required to use their telephone services in order to enjoy their other services. The telephone service is wholly unrealiable and is always breaking down. A telephone service should always be 100% reliable. Virgin Media's is not. I hope by this report they will lose millions. Do not use Virgin Media. I called their customer services to report my phone problem, they said that they needed to send out an engineer to our home. The problem has always been [6… Read Full Review

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★☆☆☆☆

“Media service is good...shame about their customer...”

Written on: 11/01/2013 by dangrainger (6 reviews written)

Let's get one thing straight to start with...Virgin Media's TV/ Broadband/ etc services are generally very good and have only really given me grief on a handful of occasions. However, what isn't good is the customer service that this company provides....actually, "fails to provide" is more appropriate. Last year a glitch of some description at Virgin Media's end led to our monthly payment failing to be taken. Given that our monthly direct debit was set up (we checked our online banking and it… Read Full Review

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★★★☆☆

“Double Speed for Free??????????”

Written on: 18/12/2012 by SuzukiKev (24 reviews written)

I joined Virgin Media for all my Broadband, Phone and TV in February 2012, I had high hopes. With in the first month I received a letter telling me that my bills were increasing by approx 8%, so I rang them and they told me that it was an annual increase and I should have been informed which I wasn't. Then as I thought everything was going ok 10 months in to my contract and they announce another price increase of approx 7%. I rang them and told them I wasn't happy and once again same story… Read Full Review

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Razzy's Response to SuzukiKev's Review

Written on: 21/06/2013

they have to pay for their fancy advertisements some how.

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Areviewer2012's reply to Razzy's Comment

Written on: 23/06/2013

Do UW not pay their sales team as well, that is % of the sale

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Razzy's reply to Areviewer2012's Comment

Written on: 24/06/2013

Course they do. But they don't pay out £250,000 a minute which these companies pay when advertising on terresteral tv. More if its during special events like the football world means the customers end up paying for these ads. It's smarter to not do it this way and instead pay fraction of the cost to a sales force and pay out fraction of the costs and pass the savings back to the customer.

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Razzy's reply to Razzy's Comment

Written on: 24/06/2013

These utility warehouse is a sustainable business. What you have described here is what is going on with many companies due to badly run companies not able to control their growth on solid financial plans. This effects the end consumer. Email me if you want to know about a british company that saved us £960 in one year. Msg me grapes786 at hotmail. Com

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Areviewer2012's reply to Razzy's Comment

Written on: 24/06/2013

I am still trying to figure out how this is a sustainable business, the company is a reseller, resellers can and have gone bust, jessops, comet, hmv, even the bigger super markets are struggling, as well as football clubs and tv companies?

so really your argument although appears to show reason (ish) it still does not really does not consider the additional fact, the equipment to make the internet and other televisions services is also going up in price.

I have email you just for interest, however just good common sense approach to buying what you need will also save you as much money.


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Razzy's reply to Areviewer2012's Comment

Written on: 24/06/2013

We live in a day and age or deregulation, they buy whole sale units of air time and energy and then manage thier overheads to beat their competitors prices. Simple, with no need for hand cuffing people to a contract. If they go bankrupt then why does it concern us? But all indicators are they are going to be a major force in the coming years. Mark my words.
I say major force because they are run by a sound executive boardand they are under scrutiny as they are on the London stock Stock exchange and have since 2009 rose from £3 to now at around £13 a share. All signs point up for the distant future.

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Razzy's reply to Razzy's Comment

Written on: 24/06/2013

I just want to add that the companies you mentioned did not save people money because they were not equipped for todays business market where forces on the net have given people the choices of buying from people with smaller markups due to lower overheads. They are in line with the new market where a businesses bottom line needs to be respected at all times. People are.no longer impressed with flashy ads with your favorite celeb on the block in it (usain bolt comes to mind). People are not stupid and these ads only offend peoples intellect, people know what gas, electric, phone, broadband and a mobile.phone SIM is.... They just want the stuff at the best possible price.

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Areviewer2012's reply to Razzy's Comment

Written on: 25/06/2013

I dont realy agree, if someone wants something product or service they will either be prompted by and advert or they will search for it on the web.

in addition if a deal looks too good, it normally is, this has been proven time and again over the the years, and I wont be surprised to see UW on some watch dog program in the coming months about its moral direction (or lack of)

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