Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
13% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“The worst company I have ever had to deal with.”

Written on: 19/05/2014 by Mylaf459 (1 review written)

I have been a loyal broadband customer of Virgin Media for a good few years. Then last year, Virgin Media announced that because it was such a good company and needed to remain competitive, it was increasing its prices way above inflation. I disputed this and communicated with Virgin Media over the internet using their website chat. The representative of Virgin Media misled me and indicated that if I agreed to stay with them for 12 months, my prices would be fixed for 24 months and I would get… Read Full Review

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★☆☆☆☆

“useless”

Written on: 28/03/2014 by virginrcrap (1 review written)

if u want to go grey and have a heart attack, talk to virgin helpline.... useless, imbeciles, call after call after call, and I wont even mention the foreign call center and there lack of English understanding. absolutely DONT use this company. branson, ffs, get ur act together. 0/10… Read Full Review

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★☆☆☆☆

“useless incompentant liars ”

Written on: 04/03/2014 by Leou57 (1 review written)

I took out VM broadband in my old property 6months ago, I moved into my new property 4 months ago and transferred my broadband account to my new address, 4 months later they still have not installed my broadband claiming there are construction issues (as well as a hundred other excuses) even though my neighbours on either side both have VM broadband. Upon trying to cancel my broadband I'm told I have to pay £170 termination of contract fee. There customer service is terrible and their customer… Read Full Review

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★☆☆☆☆

“told VM ill be homless, they demanded £172...”

Written on: 11/02/2014 by kapoowa (1 review written)

I wish it wasnt true but it is. In 3 days I will be out of a job and in 8 days I will become homeless. This is due to things out of my control and not the point. A month ago I called VM to advsie them id be going abroad and that I will be moving out of my house on 19 Feb. I have all my family in a different country which is why i have to go there to sleep on sofas at friends and family until i get on my feet again. I didnt want to give up to much information on reasons etc as im embarassed… Read Full Review

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★★★☆☆

“Virgin Media Broadband Test”

Written on: 28/11/2013 by GeorgeDoris (1 review written)

The download speed is fine - 30Mbps spot on, never varies. The upload speed is poor though - 2Mbps on a good day and often less than this. I really don't understand why Virgin Media don't provide better upload speeds with their packages… Read Full Review

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★☆☆☆☆

“Shocking, Disgusting & Appalling - ”

Written on: 24/11/2013

My Father died on 18th September 2013, I called your customer services team around a week later to advise yourselves of this and to get the account closed. At that time I was advised that his account was paid up to 24th October, and that the service would be switched off at that time (to your only credit, the service was ceased on time). I also asked that all future correspondence regarding this matter should be addressed to me. Lets roll forward to 22nd November - Between my initial call and… Read Full Review

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★★☆☆☆

“customer service ”

Written on: 19/11/2013 by TWITCHY (2 reviews written)

l had been with virgin in the past for 2yrs, then sky, back to virgin, no probs for 2yrs, resent they give new customers better prices than old loyal ones. Decided to leave for economy, lst Manilla rep female, arrogant abrupt a near rant, had to hang up, late Scottish rep arrogant abrupt intimidating, threatened me with finanacial penalties, said l,d agreed new contract when l,d not, nor signed for one, had to hang up again, stressed, anxious, annoyed. Sign of times maybe, reputable company and… Read Full Review

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★★★☆☆

“ITS GREAT...WHEN IT WORKS”

Written on: 17/11/2013

Over the years Ive gone from having tv,broadband & phone to just having broadband. I think the broadband is great unless youve had problems...the customer service has alot to be desired. The tv is ok but sky is still better...the landline is just about the most expensive to use in the uk unless you pay extra for one of there special tarrifs. They try and get you into having the landline by including it in a " Bundle" ie making it cheaper than just having broadband and tv...crazy i know but… Read Full Review

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★☆☆☆☆

“Bad service and Bad Customer Service. ”

Written on: 11/11/2013

I have been with Virgin and my internet suddenly stopped working! I phoned them and after being on the phone for 10 mins on hold, I finally spoke to someone who told me to restart the modem. I explained I had done this 8 times already but was forced to do it again and low and behold this didnt work. I was advised it was an issue with the box outside but, I would have to sit at home waiting for an engineer! It then began to work but guess what has broken yet again. I have tried to run a test and… Read Full Review

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★☆☆☆☆

“Virgin Turned W-hore”

Written on: 09/11/2013 by PAMELAEATON (1 review written)

O dear where to begin. I have had absolutely terrible service from virgin for three years now. My broadband has a fault on the line which means whenever they are working on the network I get logged off. In three years this company failed to fix the problem. I am regularly left without broadband over the weekend because they are too stupid to fix the underlying fault. My last two engineers failed to attend & also failed to be able to telephone my home number to see if I was in. Instead they… Read Full Review

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★☆☆☆☆

“Virgin speed useless”

Written on: 31/10/2013

My broadband speed regularly drops off. I'm paying for up to 50m. have just done a speed test and it's 3M. I shall now reboot the router and the speed may increase to 15ish. I'm tired of doing this. My PC is virus freee and fast. Virgin do not deliver what they promise. If i call them I will get the run around. I was once kept on the phone for over an hour to be told the systems are down and they will call back, Of course they didn't. The infuriating thing is that the only way to complain is… Read Full Review

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★☆☆☆☆

“Customer service NOT!”

Written on: 29/10/2013

I recently lost my husband who was the account holder and thought I had changed the account details to me only to receive a letter two and a half months later to say that my payments had been rejected. When I called them, the call centre people were rude and didn't listen to what I was telling them. They had made a mistake in setting up the direct debit details and honestly there wasn't even a sorry in the response from the call centre operator! They don't even have a team that handles such… Read Full Review

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★★★★★

“great service”

Written on: 27/10/2013

I've hade virgin media for a couple of years I've had no problems with the service I've been with a couple of other providers but virgin to me is the best with their broadband speeds and their TV is the best for signal even in bad weather the only problem I did have was that the set-top box stopped working but they came out and replaced it all for free… Read Full Review

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★★★★★

“Great service, provide what we pay for!”

Written on: 27/10/2013 by MichaelFindlay (3 reviews written)

TO buck a tend, I have lived in Cheltenham for two years, and have had Virgin Media cable broadband for that time in the property. Our landlord cut the cable box off the wall as part of their works, they came in and replaced and recabled for free. We had issues with the virgin media super hub, and they replaced that for free, in my time with Virgin Media, we have been given the speeds we pay for, and the service when talking to them on the phone has been great. I would advise that anyone who… Read Full Review

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★☆☆☆☆

“virgin???”

Written on: 01/10/2013

promises much, makes you pay the penalties for poor service till you leave and then tries to sell lies… Read Full Review

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Twitchy's Comment

Written on: 19/11/2013

Agree, all those happy with virgin, wait till you want to leave, appalling service and attitude then.

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★☆☆☆☆

“i have been Virgin cuctomer for more than 7 years and...”

Written on: 20/08/2013 by peter1345 (1 review written)

i have been Virgin cuctomer for more than 7 years and when i have moved to London they treated me like a shxxx. did provided the service (broadband) and did not inform me about that. west green road… Read Full Review

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★☆☆☆☆

“Awful in every respect”

Written on: 15/08/2013 by charliahunt (1 review written)

I don't usually complain about things but I have been putting up with this for a year now. I have spent at least £40 calling them through the year. We had no internet for the first two months and after that it was only during off peak times that you could really use it. I bought a nine month contract and the hub only to find I actually rented the hub at an extortionate rate and that you have to cancel the contract. So if I don't send back the hub I will be charged £80 on top of the £40 of… Read Full Review

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★☆☆☆☆

“Customer service is laughable”

Written on: 02/08/2013

They may be ok as long as you don't need to contact them. I have been charged incorrectly several times and no one seems to want to sort it out. Before you sign up with them just imagine you have an issue with your service and see if you can navigate your way through the myriad of options on their website and actually find any useful information. It's all smoke and mirrors. You email them as per the instructions and they tell you they can't do anything unless you ring them and give them… Read Full Review

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★☆☆☆☆

“false selling”

Written on: 31/07/2013 by tracy_2008 (1 review written)

virgin an the lies they tell you. I was not happy with virgin an there slow service so contacted them to tell them I was thinking of leaving because bt have a better service with bt fone at this time virgin told me they were going to roll out there hot spot service of there own this I have now found out it is a pack of lies an they cant be trusted as I only upgraded my service at a cost of fifty pound, on this information… Read Full Review

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★☆☆☆☆

“Probably the worst broadband provider in UK”

Written on: 04/07/2013

Virgin Media Cable Speed 60Mb = 1.5Mb That's hardly broadband G3 mobile is faster. Cost £46 month with phone expensive for a service worse than Tesco's bargain basement offer. Customer service poor - "fault will be fixed soon" = 6 months still waiting. Promises, excuses, but no action. Expensive to leave contract early. … Read Full Review

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