Virgin Media, www.virginmedia.com Reviews
Summary
Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.
Media Gallery for Virgin Media, www.virginmedia.com
Latest Reviews
★★★☆☆
“Pay more to get less.”
Written on: 09/06/2013
Been a customer for about 14 years. It was Telewest. Just seems the more I pay, the less I get. I would have liked to post a photo of the way my cable was run. The installer could not be bothered (or was too stupid) to pass the cable behind my washing line. There is a loop of cable in front of the washing line where it comes down the wall. Not good. (read more)
Visit virginmedia.com
★☆☆☆☆
“Horrendous ”
Written on: 29/05/2013
Wow! What a bunch of clowns and liars. It is a second time i try to get a Virgin Media Broadband. Both times almost the same story happens: 1. I check availability of the service for my address. Virign Media site shows that all is ok 2. I confirm with a customer service - “ sure, we can do it to your address!” 3. I book installation. Order confirmed 4. A week later i get a call saying that “Unfortunately we can not do it due: you do not have a cabel/ oit is not a cost effective /... (read more)
Visit virginmedia.com
★☆☆☆☆
“100 mb fiber optic. NEVER EVER EVER WILL USE VIRGIN MEDIA”
Written on: 16/05/2013
How could they say that they provide 100mb????? My home internet provider in Kazakhstan is WAY much faster and stable. I'm sorry for all those using Virgin Media (read more)
Visit virginmedia.com
★☆☆☆☆
“No broadband rather than slow Broadband ”
Written on: 12/05/2013 by someknightjane (1 review written)
For the past two months my internet and TV have been intermittant. At the moment I have had no internet for three days, my telephone line has never worked, although I have had it 'fixed' twice. I pay 42 pounds a month for internet and freeview. I am meant to get 60mb boadband. What a joke!. If you try and contact Virgin you will be faced with a range of voicemail options until you finally get through to a call centre abroad, where you will struggle to be understood or helped. My internet... (read more)
Visit virginmedia.com
★☆☆☆☆
“Appalling”
Written on: 24/04/2013
I have had to contact them on three occasions in the past three years over charging and contract matters. None have been properly resolved. I have sent three letters this year each with copies of previous letters and after three months have still had nothing more than their standard letter in which they aim to be in touch within two weeks and thank me for my patienceI Its insulting! I would not recommend the company to my worst enemy. (read more)
Visit virginmedia.com
★☆☆☆☆
“Too Slow”
Written on: 26/03/2013
My internet connection went from 3MB to 5MB with only one device connected when I fitted a new part, but with only 3 devices I get less than 1MB. What makes it worse is that other people get 10-28mb of internet with up to 8 devices at any one time. Don't use them unless you are in a fibre optic area, otherwise you will be wasting hard earned money on something that is disappointing. 2G is by far faster than this. (read more)
Visit virginmedia.com
★★★☆☆
“Awful customer service, speeds unbeatable....”
Written on: 25/03/2013 by davidjayo (15 reviews written)
Virgin Media the company from hell, they promise you everything and let you down time after time, for 4 years I have threatened to move to Sky, and for 4 years at the point of cancellation they give you a much better offer, I was getting 30mb broadband and was promised 50 mb 2 months into my new contract which never happened, so went to cancel only to be offered 60mb broadband £5 cheaper a month to stay, we agreed to give it a go for 7 days, and wow is it fast, I compared other packages,... (read more)
Visit virginmedia.com
★☆☆☆☆
“If you're going Virgin Media, Good luck!”
Written on: 20/03/2013
Best to start at the beginning, the installation. Probably the worst install job I've seen where a cable was simple tacked into the wall with no consideration for where the hub would go. It then took a total of 8 hours on the phone to get it to actually work whereby a man in India tried to state to me how technology works even though I've been building/fixing PCs since I was 11. After 8 hours of being treated like an idiot someone on the phone finally listened to my suggestion that maybe,... (read more)
Visit virginmedia.com
★☆☆☆☆
“Virginmedia to EE Broadband is a pain !!!!!!!!!!!!”
Written on: 19/03/2013
Been with virgin.net or now virginmedia.com for 15 years ive been happy paying what i paid £10 a month for years and years then it went up to £14.99 a month still paid that, now i had an email from virgin media at christmas 2012 saying the price or broadband is now going up to £17.50 a month that with eve and weekend calls and still paying bt there line rental. just had problems after problem trying to ring them, and trying to add DD on my account online, which you could never thats... (read more)
Visit virginmedia.com
★☆☆☆☆
“Pay them for a package... they'll give you...whatever!”
Written on: 18/03/2013
I've had countless problems with Virgin Media. From day one I was getting calls on my new number all day everyday, even like 3am in the morning from people looking for who I presume had the number before hand. Virgin Media didn't offer to change my number, couldn't apparently do anything to stop the calls, so I disconnected the phone. Use my mobile for all calls now. Eventually upgraded to Tivo last year. They charged me for my old package AND my new one, I called them to correct it, but... (read more)
Visit virginmedia.com
See next 10 reviews
Showing 1 - 10 of 487 Reviews
★☆☆☆☆
“AWFUL, SLOW, DO NOT SUBSCRIBE”
Written on: 14/03/2013 by agreensh (1 review written)
On the 100MB "service" - actually get 1MB in peak hours (yes, that's a ONE). 14 months complaining, and after many broken promises and supposed upgrade in my area, still not fixed. 2 weeks ago VM tried to install a new customer in my street and BROKE the cable serving my house - yes Virgin Media broke the cable. Now I have no phone and no broadband service. Despite promises (again) it is still not fixed. Customer Service - awful. Virgin Media - incompetent and VERY expensive. Conclusion -... (read more)
Visit virginmedia.com
★★☆☆☆
“Great Speed - Poor customer service”
Written on: 14/03/2013 by richard2103 (4 reviews written)
I can not fault the internet, quick and never had a problem (granted we are small users, wife and myself with only ever one tablet logged into broadband at a time) my problem lies with the customer service. In the 3 months i have been a customer, i was sent the wrong contract to sign (much higher amounts than agreed over the phone) revised contract came out and still wrong. Finally signed and up and running, engineer didnt come out on day they said. First bill did not include the discount... (read more)
Visit virginmedia.com
★☆☆☆☆
“Virgin 100mb Fiber is Rubbish ”
Written on: 13/03/2013
Please DONT waste your money from my 8 month experience Virgin Media Fiber its a terrible service and there dont care staff make it even worst. I dont believe you dont get 100mb even though you pay for it, and if you want to leave they tie you down unless you pay extra. JUST LOOK AT HOW MAY PEOPLE HAVE COMPLAINED ITS NOT NORMAL... We should all write to Watch Dog and complain. Look at there help and support forum website 10000's complain all suffering the same slow speed or no speeds. I... (read more)
Visit virginmedia.com
★☆☆☆☆
“Extremely Poor Service”
Written on: 13/03/2013
When it works its good. The new super modem is appauling and the updates are never tested which frequently results in problems. If you play online games be ready to get disconnected frequently. (read more)
Visit virginmedia.com
★★★★★
“Great Service Very Impressed!”
Written on: 17/02/2013
I thought this was a fantastic product and really happy I used it! (read more)
Visit virginmedia.com
★☆☆☆☆
“Hopeless Billing System”
Written on: 12/02/2013 by hgupta (1 review written)
I had to move out of UK for some reason. I was told there will be only one payment as a Direct Debit which will settle my account while leaving. After that one payment I withdrew all my money from my account. However, after 20 days I had another Direct Debit on my account with no prior notification. This left my account in overdraft. I tried to call to sort out the issue but they completely refused to hear anything on this. Harish Gupta gotoharish@gmail.com (read more)
Visit virginmedia.com
★☆☆☆☆
“3 months without broadband (and still not been given a...”
Written on: 06/02/2013 by giovanni (3 reviews written)
I really need to share as this is the only way I can inform others how terrible is Virgin media. to sumarize: Got in a 1 year contract. First 2-3 months had broadband without any problem then got a fault. Since I got the fault, they have left me nearly 3 MONTHS (no joke) without internet (while keeping on charging me). Untill today (6th of JAnuary) I have still have no internet (3 months been obliged to use a dongle. I am using a dongle to write this review) and not even a precise date of... (read more)
Visit virginmedia.com
★☆☆☆☆
“Worst Company Ever”
Written on: 01/02/2013 by Ismailhussain
Firstly I would like to say the sales people lie. They have unfair contracts. E.g. Just recently moved address and they extended my contract because I moved. Was never informed that the contract gets renewed if you move house. The advisor just said we can move your services fee of charge. So if you were half way through a 2 year contract and had to move house your contract will be renewd and you will have to stay with Virgin. Totally un fair contract. Then there's the poor customer... (read more)
Visit virginmedia.com
★☆☆☆☆
“Stay Away”
Written on: 22/01/2013 by Ion1980 (1 review written)
Disgusted will be an understatement. They lied on the phone, made me wait for hours on the phone and the transfer from them (after a very poor service) was more than awful. I only needed the MAC code that was all. Would not recommend to anyone. Costumer service is the worst with no exaggeration. Especially if you decide to leave them. ONE FRIENDLY ADVICE, JUST STAY AWAY!!! I do believe that some people have had a good experience but it looks overall, the majority had the same experience as I... (read more)
Visit virginmedia.com
★☆☆☆☆
“I tried to upgrade and gave up”
Written on: 08/01/2013
I have Virgin Broadband, Sky TV and BT telephone which is not particularly cost effective so thought I would telephone Virgin to transfer over to them for all three services. The telephone line (to India?) was terrible and I could hardly hear the customer services advisor or understand what she was saying..... not a great start when I am trying to buy telephone services from them! I asked if it was easy to swap my Sky Box to a Virgin Media box - she could not tell me! I hung up and tried... (read more)
Visit virginmedia.com
See next 10 reviews
Showing 11 - 20 of 487 Reviews
★☆☆☆☆
“Very poor customer service”
Written on: 02/01/2013 by shanebrowning
After choosing Virgin (which i now regret), i looked forward to the Excellent customer service the Brand is based on. It seems that the current suits has decided poor customer service is the way to go. I had a few issues with the install, which was irritating but i put it down to teething problems. The Broadband generally works, but every couple of weeks it will decide to take a day off. The phone line is terrible, which i've mentioned to the call centre (was trying to sort my broadband... (read more)
Visit virginmedia.com
★★☆☆☆
“Terrible Virgin Media”
Written on: 29/12/2012
First problems arose with the wrong contract firstly charing £80 more per month than I was told, then the "corrected" bill charging me £140 over the agreed bill. The call centre's understanding of English is inadequate. Secondly the connection has been awful and the television services have often been unavailable. On Demand quite often not working. Sound not working often and a restart of the box is needed. Thirdly the mis-selling from the sales team in order to get the business. Basically... (read more)
Visit virginmedia.com
★☆☆☆☆
“Useless waste of money”
Written on: 26/12/2012 by thecardiffman (1 review written)
In general I wouldn't even give 1 star yet have to give something, where to begin with virgin media!! Useless oversea's call centre's whom understanding of English is poor and is always hard work dealing with then and always with out failed lie to there so called Customer's and hate it when you tell them the real truth. I had all service's with VM Broadband 60mb was always dropping out each month for hours on end as it appears and admitted there are to many customers and can't handle it... (read more)
Visit virginmedia.com
★★★★★
“Much better than any other supplier”
Written on: 23/12/2012
I have been with Virgin Media since they started and have to say I'm amazed at their product. I've never needed to contact them with a problem unlike my in laws bt infinity which is more like dial up. Virgin win hands down in the broadband market. (read more)
Visit virginmedia.com
★☆☆☆☆
“Worst ever!”
Written on: 12/12/2012 by Sonne1
How useless are the Customer call centres!!! they can't even speak English properly! Virgin services are fine until you have to call them. First problem: try to find a phone number to call. Build in a whole day for the search. Then if you are lucky to get past their f recording system and security clearance the person at the other end tends to be 99% of the time unbelievably rude if the person speaks English. If no English, the are polite but it takes 3 times longer as no English. and then... (read more)
Visit virginmedia.com
★★★★☆
“Been ok so far”
Written on: 10/12/2012 by thiek2 (11 reviews written)
Have been with Virgin for some 8 years and have had only two issue's, one being resolved. I was informed that the large broadband package was up to 20mb but when checking speed noticed that it was only 8mb. I rang to complain and was told I had been misinformed. They then gave me up to 20mb at no cost, which I was pleased about. The other was when I booked someone to check out my modem as I could not get a good signal on my wife's mobile. He never turned up even though I did stay in for the... (read more)
Visit virginmedia.com
★★★★★
“Amazing Speed and Reliability”
Written on: 04/12/2012
To begin with, I'd like to state that I only use Virgin's cable broadband. I noticed other reviews were criticizing other aspects of Virgin's service: I can't comment on that. For me, the service has been smooth right from the outset. The installation was done on time and the service worked perfectly right from the start. I've had incredible speeds and this has been true whether in peak time or otherwise. The connection has also been very reliable... in fact, during the past 4 months... (read more)
Visit virginmedia.com
★☆☆☆☆
“high ping online gaming wont work”
Written on: 02/12/2012 by mike1989
really bad card reading customer service not a clue what there going on about ping 200 plus all day over 1000 after 4pm u can download music and films slower than expected for 100mb but gaming is a joke if your a serious gamer us BT as they dont try to lie all the time and tell you the actual speed your gona get thanks mike (read more)
Visit virginmedia.com
★★★☆☆
“Customer service is a massive letdown”
Written on: 29/11/2012
I have the full shooting match. The telephone is faultless. The broadband is pretty good. I was delighted to hear that my internet bandwidth was to be doubled from 30Mb to 60Mb FREE of charge. I still get an average of about 15Mb, the same as before the free increase, fancy that. Today the TV goes in. All the services that I have had have been reliable and, although they don't necessarily live up to Virgin's promises/claims, have been better than anything that I have had from the... (read more)
Visit virginmedia.com
★☆☆☆☆
“Terrible customer service, hours wasted on hold”
Written on: 22/11/2012
I had been very hopefully when joining virgin media having seen the adverts and promises and being a fan of richard brandson's passion for Britain. However I was greatly let down. I hope you are reading this before signing up with Virgin. Please reconsider. The contracts are long. I told virgin media i was moving out of my flat having been with them for more than 2 years (more from convenience of not having to change), the speeds were okay but frequently had black hole days when there was... (read more)
Visit virginmedia.com
See next 10 reviews
Showing 21 - 30 of 487 Reviews
★★★☆☆
“Catch up tv problems”
Written on: 21/11/2012
Been a tv/broadband/telephonecustomer for 3 years and only lost telephone service twice for about a week each time. So have been quite a happy customer. But in past 3 weeks unable to use catchup tv service at about 9pm. Engineer came last week and changed box but still we have problem. Spoke to help line tonight and told lots of people calling with same problem - losing on demand service between 8pm and 10pm. Told us there's not enough bandwidth to meet customer demand. He was unable to... (read more)
Visit virginmedia.com
★☆☆☆☆
“Dreadful service from virginmedia”
Written on: 13/11/2012 by njb23 (2 reviews written)
I am forced to used Virginmedia because they control the cables in my area. I can't change provider, unless I have new equipment installed through the phone lines. They have been truly dreadful for the past seven years. I can't express how infuriating and appalling their customer service is. My on demand hasn't worked for years. Technical problems all the time. AVOID them if you can! (read more)
Visit virginmedia.com
★★★★★
“great”
Written on: 09/11/2012
great speed price and customer service (read more)
Visit virginmedia.com
★☆☆☆☆
“No TV or Broadband for 11 days”
Written on: 30/10/2012 by Jon_F (1 review written)
Eleven days and counting without any service at all in my local area, W12. The service status page gives an estimated fix time which has been revised so often I have lost count. Tech support started off being just useless and are now also rude and agressive. (read more)
Visit virginmedia.com
★☆☆☆☆
“Don't trust the prices you are offered!!!”
Written on: 28/10/2012
I have had the broadband and the phone with Virgin for some time. Don't trust the company when they try to sign you up! You may be promised various extra's free and this may work for some time, but it appears that never for the entire originally agreed period, e.g., 12-months. Suddenly your "free" services are charged before. The rubbish customer service ignores your claims and the whole process is based on the assumption that people get tired of complaining or haven't kept apppriate records. (read more)
Visit virginmedia.com
★☆☆☆☆
“rubbish customer service”
Written on: 22/10/2012 by chaz53 (1 review written)
My wireless broad band has been intermittent for weeks now as well as when it is connected the run speed is tortoise like! When speaking to tech support and running through a hard line exercise the problem is temp. resolved. Virgin decline sending an engineer using a number of excuses such as `The engineers are not trained in Wireless connection` ! Or ` the line appears OK this end so they will not come out`....! No, I guess their priority as with most big companies, is `New business` and... (read more)
Visit virginmedia.com
★☆☆☆☆
“DO NOT USE”
Written on: 19/10/2012 by kayleigh1990 (1 review written)
Money grabbing. Pay for 20 mb get less than 1. Highly expensive phone calls to just get passed around different departments, no logging of faults so when call to chase up back at square 1. Complete 12 months contract still steals £20 out of bank account 6 weeks down the line- but now no longer a customer can't log into bills to see why?! Do not use. (read more)
Visit virginmedia.com
★★☆☆☆
“Solve the problem - it's the 'Super Hub' router!”
Written on: 19/10/2012
I have had a torrid time recently with Virgin Media. Customer Service has been largely unhelpful and I have had the same problem as many have had with non-existent service for large parts of the day and when the connection does become active, getting frustratingly slow speeds (slower than dial-up in fact). Had 2 engineer visits which did nothing to solve the problem, so I resorted to the only tactic that works - Do It Yourself. The main problem isn't related to the internet connection,... (read more)
Visit virginmedia.com
★☆☆☆☆
“one day work one day NOT WORK”
Written on: 19/10/2012 by UmbaDumba (1 review written)
Don't make contract with this company, it does vari badly and if you have a problem you pay MUCH for calling them!!! (read more)
Visit virginmedia.com
★☆☆☆☆
“Do not consider unless you want to waste your time and...”
Written on: 15/10/2012 by mo000001 (2 reviews written)
On 2 separate occasions (26 Sept and then 13 Oct) Virgin Media Construction team failed to install a T outside my property so that the installation group could install the rest of the kit into my house. I was given promisses and good will gestures but the whole experience just resulted in many hours of wasted time on the phone or waiting at home for things to be done by Installation/Construction team. How could the installation team turn up on 2 occasions to find out Construction have not... (read more)
Visit virginmedia.com
See next 10 reviews
Showing 31 - 40 of 487 Reviews
★☆☆☆☆
“£1000 a year and they charge for cancelling their...”
Written on: 13/10/2012
Dear Virgin Media, ride it while you can because your bubble will burst. If your going to charge for cancelling contracts, try living up to your own end of the 'agreement' and supply the services we pay you stupid amounts of money for..... The best customer retentions could do (after being patronised by their cheap labour foreign call centre) was to accept my request to cancel but the 'cockily' add that I am still under contract and it will cost £200! There is no judge in the land that... (read more)
Visit virginmedia.com
★☆☆☆☆
“Absolutely shockingly bad”
Written on: 11/10/2012 by Si909 (1 review written)
Literally NOTHING works. They are just atrocious. The TV package advertises programmes non stop - which it then turns out are not available on Virgin. The router doesn't recognise the laptop. The record function for the TV randomly decides that your series 'isn't on for the next 2 weeks' despite you being able to see it because IT'S ON THE ****ing TELLY WHILE THE VIRGIN BOX IS TELLING YOU THERE ARE NO EPISODES COMING UP. Anything you record, the sound and picture tracks are several seconds... (read more)
Visit virginmedia.com
★☆☆☆☆
“Beyond poor - to the point of despair”
Written on: 06/10/2012 by MrFowler
Claimed 30mb connection speed (and what I'm paying for) never reached, on a good day it is 9mb - have never seen it over 10. Free "Super Modem" wireless does not work - hardware actually broken by default, so consider buying a wireless router on top of everything. Constantly down modem connection, usually around the time updates roll out to the inadequate 'super modem'. And 9 times out of 10 a tech will need to come to your house at ridiculous time windows (9am-1pm, 1pm - 5pm) if you have... (read more)
Visit virginmedia.com
★☆☆☆☆
“Poor, Avoid at all costs!”
Written on: 05/10/2012
Poor, Avoid at all costs! (read more)
Visit virginmedia.com
★☆☆☆☆
“Fast internet, but customer service is a joke.”
Written on: 01/10/2012 by Optiplexed
Once you get virgin broadband up and running it is fast and usually reliable. If you run into a problem however or you want to query your bill or move house it can be a nightmare: The first problem is the helpline itself, its not free and actually costs you money, especially if your not using a virgin land-line or mobile. Secondly they put you through a 3 phase telephone menu offering all the options you could easily have done on-line. It takes about 5 minutes just to navigate these... (read more)
Visit virginmedia.com
★☆☆☆☆
“They just don't care”
Written on: 28/09/2012 by annic9jx (3 reviews written)
We have been VM customers for about 2 years. We were won away from BT because of their far superior speeds for us locally. We have had regular outages which are frustrating because when you call them they insist on booking an engineer despite us being sure it's not our equipment. We finally established with them that they won't register a fault as the area until they have 9 different customers notifying them! Then - like fools - we went for their 'biz' small business service. We discussed... (read more)
Visit virginmedia.com
★☆☆☆☆
“UTTER ”
Written on: 28/09/2012
Having seen the adverts and the promise of superspeed broadband fibre optic technology we enquired about having a satellite based system fitted for Christmas 2011 to replace the system we had enjoyed for 10 years.We should have known when the site survey team came to inspect the location of the cable they installed it anyway "just in case".It then took a month for the rest to follow in January despite a promise of Christmas.We did get three months free service in compensation so we were... (read more)
Visit virginmedia.com
★☆☆☆☆
“Shocking prices- shocking service”
Written on: 20/09/2012
having endured talktalk we now endure virgin-both are dreadful but at least talktalk didnt charge you £70 per month- and no we dont have tv with them..although we now know they had significant issues in norwich for several months they still sign you up and promise perfection- took a year- yes a year for their call centres, sales teams and engineers to figure out we could get high speed- a word only- cant use skype with them- streaming is brutal- internet unstable and the rason they are too... (read more)
Visit virginmedia.com
★☆☆☆☆
“Customer service = non existant”
Written on: 20/09/2012
I have had Virgin media internet/tv package for 6weeks now and had 2complaints logged allready, the level of customer service is non existant and the only way they seem to act on any request is when you threaten to cancel their service. My first bill came in twice the amount it should of been and after trying to get through to them for about 15minutes i hung up rang the sales line and got through in under a minute. The person i spoke to barely spoke or understanded English and refused to... (read more)
Visit virginmedia.comImran0121's Comment
Written on: 20/09/2012
OMG. They are totally incompetent. Forget sales, they need to use there money and train there employees,
Reply to this comment
★☆☆☆☆
“I wish i'd listened to the reviews”
Written on: 18/09/2012
the customer service is terrible. hardly any of the telephone operators speak english properly and its really difficult to understand what they are saying. on top of that, they don't understand the problem you are explaining and have auto replies like robots. after hours of phone calls i have still not got to the bottom of something so simple. (read more)
Visit virginmedia.com
See next 10 reviews
Showing 41 - 50 of 487 Reviews
overview
Top 5 Broadband Reviews
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Talk Talk Broadband www.talktalk.co.uk
2316 reviews read latest review -
2. Titan ADSL www.titan-adsl.co.uk
145 reviews read latest review -
3. Broadbandchoices - www.broadbandchoices.co.uk
115 reviews read latest review -
4. O2 broadband - www.o2.co.uk
353 reviews read latest review -
5. Be Broadband www.bethere.co.uk
239 reviews read latest review
Consumer Choices
Useful Info
-
Frequently Asked Questions
Latest Reviews in Broadband Reviews
-
Broadbandchoices - www.broadbandchoices.co.uk
"Very helpful and informative" Read More
-
Talk Talk Broadband www.talktalk.co.uk
"Purchase" Read More
-
Broadcall From The Utility Warehouse www.utilitywarehouse.co.uk
"UK's Cheapest and still reliable!" Read More
-
PlusNet Broadband www.plus.net
"Plusnet sent me a bill of £48...." Read More
-
Time Talk - www.timetalk.co.uk
"Stay away from Time Talk" Read More
Latest items in Broadband Reviews
See more ▼
- You are here:
- Review Centre
- Utilities and Services
- Broadband Reviews
- Virgin Media, www.virginmedia.com
- Overview
Imran0121's Comment
Written on: 20/09/2012
Absoloutley Right. Sales advisors aren't great. Customer Services, don't know how to give advice.