Have a picture of Virgin Media?, please send it to us.
Picture courtesy of Clair.
| Reliability | 3.3/10   |
|---|---|
| Customer Service | 2.7/10 |
| Speed Consistency | 5.5/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.6/10 |
Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.
Full review by
Chrispen4
on 24th Jul 2008
User Rating : 1
Respect :
0
Good Points: Broadband OK but they don't seem able to set up email accounts that work.
Bad Points: Parts of the service Virgin Media offered me never worked. Virgin Media promise to phone me - but as far as I know they never did. Call centre not very helpful in my experience and they just read from scripts it seemed.
General comments: After being connected to Virgin Media services on 16 July 2008, I CANCELLED all the Virgin Media services 8 days later: 1. After everything was installed, Virgin Media did not activate my broadband for over 18 hours.2. In 8 days, I have made numerous phone calls to the Virgin Technical Support because the email address they gave me seemed to not work. My telephone calls were invariably routed to their call centre but apart from the difficulty in understanding, the staff there just read from scripts in my opinion, promise they will resolve the issue, not yet been done. So I have to ring the Virgin technical support the following day and then it all starts again. The average length of my calls was around 18 minutes. Because of the issues, I often had to make two calls a day. 3. For 7 days their Selfcare system (which maintains all the Virgin customer account details) was down. So that was the main reason why they could not set me up with an email address that worked. But when the Selfcare system was up and running again, Virgin Media found another reason for not being able to get my email address to work!4. In more than 8 days, Virgin were simply unable to port my BT number over to the Virgin telephone line. So, during those awful 8 days I got absolutely fed up up with the service - or rather the lack of it from Virgin Media. Only the broadband was good, but the TV was not as good as Sky (particularly the programme guide - which with Virgin is all all black and dark green). So I have gone back to Sky and to my former ISP and everything now works WONDERFULLY! Something that Virgin Media simply seems unable to do for me?
Chrispen4's review and ratings | 349 words
Review by
Guest.
on 24th Jul 2008
User Rating : 5
Respect :
0
The speed is 2 mb delivered via cable and is fairly consistant. I mainly use the internet during the week and have a problem every 2 months or so which I think is quite reliable. I have had problems in the past which have been resolved and a reduced price attached to my usage making this a cheap service.
Never quite sure about the service and the support staff, its a bit hit and miss. I did transfer to TalkTalk about 2 years ago and that service was truly poor which is probably why I am still wi ...
Guest.'s full review | 166 words
Review by
Guest.
on 18th Jul 2008
User Rating : 2
Respect :
0
It'll work for 10 seconds, then go down and take a minute to reconnect, then work for another 10 seconds and so on. Completely unusable. And good luck getting anything resembling customer service.I'm probably not even going to be able to submit this review because my Internet won't work!
Guest.'s full review | 69 words
Review by
tampri
on 14th Jul 2008
User Rating : 9
Respect :
0
I have been using Virgin broadband since September 2007 and have had no problems at all. I signed up for the 3 for £20 deal which included TV, Telephone and Broadband (all size M). I am a fairly heavy internet user, downloading music, watching movies online, playing games etc and am very pleased with the broadband speed. A couple of months ago, the freeview set-top box stopped working. I rang Virgin Media by dialing 150 from my phone and was transferred to a call centre in India. The gen ...
tampri's full review | 160 words
Review by
CorpC
on 13th Jul 2008
User Rating : 8
Respect :
0
Currently I'm with a Virgin mish-mash of M Phone, L TV and L Broadband - can't really comment on customer service as I've only had to ring them once so I'm focusing on the "package".Phone - does the job and works out at a reasonable price as you don't pay line rental to BT.
Broadband - can't really fault it, low latency (although it was slightly better when it was Blueyonder), lower contention than DSL and, at 8 bits to a byte, my 4Mb connection should get me at most 500KB/s and I'm generally a ...
CorpC's full review | 337 words
Review by
Guest.
on 8th Jul 2008
User Rating : 0
Respect :
0
I left Virgin Media 3 months and I'm still having problems with them!
Guest.'s full review | 59 words
Review by
saffronjer
on 4th Jul 2008
User Rating : 0
Respect :
0
I have been with BT for over 2 years and having researched the Virgin option decided to go for it. Needless to say after 10 phonecalls and several emails I gave up and never got connected. After my last email in response to Virgin's Customer Satisfaction team's request to know if they had resolved my earlier problems, I emailed back saying that it was possibly the worst service I had ever received - to which they replied, sorry to hear that and provided the number to cancel my account. No attemp ...
saffronjer's full review | 172 words
Review by
Guest.
on 4th Jul 2008
User Rating : 0
Respect :
0
My broadband line is experiencing intermittent disconnection issues and packet loss. Upon jumping through their phone loops I was put through to a sorry excuse for a tech support department. After being told by three operators ' have you tried deleting your cookies ' I finally spoke to someone that made some sense, ran some proper tests on the line and booked a technician to come round to the house. I booked time from work in order to be in during the silly 6 hour time slots to which the techni ...
Guest.'s full review | 158 words
Review by
disgruntledvirginuser
on 3rd Jul 2008
User Rating : 0
Respect :
0
Ordered Virgin Broadband online however the order it seems was not processed despite the "Congratulation your order was successful" message. I phoned and customer service informed me there was nothing on their system. Stupidly I decided to re-order by telephone. They informed me all was well, that a modem and router would be sent by courier and that an engineer would visit the premises to install it. Additionally he would also leave a setup CDROM in order for us to setup our PCs.
It seems I did ...
disgruntledvirginuser's full review | 475 words
Review by
Guest.
on 3rd Jul 2008
User Rating : 8
Respect :
0
Have had phone and broadband since feb with no problems. Always been on hand for the little niggles I have had, but were sorted in no time. I recently had TV installed and am due to go to vplus at the weekend. I did this on the advice of my friend who had it installed and says its brilliant.
The service in the past has been poor but I believe the company have in place now a system where the engineers work is checked on after they do the job. Branson is trying to get it right and after I went fro ...
Guest.'s full review | 163 words
Review by
Guest.
on 15th Jun 2008
User Rating : 3
Respect :
0
I was with blueyonder until VM took over, the service then went downhill for me personally. Internet and phone was off for a day and a bit... phoning cs I also mention the old lady's phone was off down the road and that it was a network issue... "Oh, there's no issue, we'll have to send someone out to check your phone", when challenging her about wasting £7 on a newly topped up mobile phone, "You should have dialed the free 150 number", that blew a gasket , "You tell me how the hell on e ...
Guest.'s full review | 262 words
Review by
AShaftedVirgin
on 12th Jun 2008
User Rating : 1
Respect :
0
I have now finally gotten around to ridding myself of the Virgin Media "Services". It was only ever the broadband service that kept me with this provider. I never bothered watching the Television anyway, or used the landline much. When they got taken over and re-branded with the name Virgin, I imagined it would be less likely to get shafted with such a name. Turns out it went the opposite way for me personally. What used to be the best broadband around, is now easily one of the worst. Why would ...
AShaftedVirgin's full review | 315 words
Review by
JohnRandall
on 26th May 2008
User Rating : 9
Respect :
0
I have 4 PC's, all can be connected to Virgin cable. They all work quite fast enough for me. Full screen video from the BBC news. After a rotten BT line for many years struggling to get 40kb from dialup it is pure heaven to get such a great service. If I can't get a decent connection on dial up what chance is there with BT broadband or any other non cable system. Virgin is not the cheapest but in my opinion, with over 30 years with computers, it is good value. I am still confused why it gets s ...
JohnRandall's full review | 195 words
Review by
Xplicit
on 19th May 2008
User Rating : 9
Respect :
0
I find virgin media to be ALMOST the perfect ISP in my view. 1. I purchased 2mb and got 2mb and beyond. Then went on to 4mb and got the same. 2. Since I am a LEGAL torrent junkie I love to download and upload much more than the average user and virgin can cater for my needs. However they have what I will call the worst upload speeds in the UK. Even though their new 50/1.5 (unconfirmed up) line looks promising I still think the up speed can be significantly higher. For that reason alone I am stil ...
Xplicit's full review | 181 words
Review by
Guest.
on 5th May 2008
User Rating : 1
Respect :
0
Price increase:-
And now increasing prices a further £1.50 pm (but I can switch to paperless bills) and save £1.00 on this. They are still increasing the cost by 50p. Yes I know it's only 50p, but how many customers do they have X (times) 50p???
And I then have to reduce their overhead paper costs that are only costing them less than 20p per customer pm, so they are making a further 80p on any one who does not switch. Looks like there getting ready to sell the Co and I'm paying fo ...
Guest.'s full review | 149 words
Review by
Guest.
on 18th Apr 2008
User Rating : 0
Respect :
0
Virgin Media are a waste of time, their service is absolute rubbish, I'm currently with virgin media my self, I was on virgin.net never had a problem, since they merged it's gone. it's currently 6.30pm, I've downloaded 800mb today during the day i got 900kb/s. now i try to download im getting 1kb/s max. can;t even load a web page my ping is 1016. I cant play online games basically can't do anything. they say its their so called fair usage policy lool got to be a gosh-darned joke right. i've comp ...
Guest.'s full review | 184 words
Review by
Guest.
on 9th Apr 2008
User Rating : 0
Respect :
0
Since Virgin Media have taken over from telewest, very bad service, very unreliable, the support they offer is expensive and useless.
Guest.'s full review | 21 words
Review by
Guest.
on 2nd Apr 2008
User Rating : 9
Respect :
0
Never had any problems with Virgin Media, have been using tv and broadband for over a year, installation was smooth, engineer was fantastic, have decided to have phone line installed and upgrade to broadband L which is due to go up to 10 meg!
Guest.'s full review | 73 words
Review by
Guest.
on 1st Apr 2008
User Rating : 1
Respect :
0
There are cheaper broadband services compared to virgin media.
If you stick to it you may as well downgrade for the 2mps including phone about 20pound, until they offer better and faster speeds.
Guest.'s full review | 59 words
Review by
lek1981
on 31st Mar 2008
User Rating : 0
Respect :
0
Very poor customer service
Paying for 8mb broadband but happy at the moment if we get half a mb.
Premium rate technical support number with some staff that are incapable of resolving issues.
Can't wait for 12 month contract to end - would much prefer to pay slightly more and have services that we can actually use.
lek1981's full review | 100 words
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