Virgin Media, Reviews - www.virginmedia.com

Click here if this is your business
★★☆☆☆
1.6 / 5
532
13% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


? Ask our helpful community of experts about this product or company
Virgin Media, www.virginmedia.com - Ask a question now

Media Gallery for Virgin Media, www.virginmedia.com

Virgin Media, www.virginmedia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“non working mobile”

Written on: 27/01/2016 by Cassidy314 (1 review written)

Had mobile and tablet package just before Christmas. Mobile has not worked properly and has been returned twice. It was returned with letter stating the problem has been dealt with and phone fully tested. Yet again the phone is not working. Phoned and was passed from department to department. No one actually listens to what you are saying and you find yourself constantly repeating yourself. Thinking of leaving virgin if problem is not resolved. This will include television, broadband… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not good enough”

Written on: 13/01/2016 by Isaac349 (1 review written)

no service on phone line. twice in 2 month . broad band off once in 2 month very disappointed , staff helpful, wish contract was at the end… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTE RUBBISH AVOID”

Written on: 10/12/2015

Absolute rubbish. Poor products, unreliable, terrible customer service, promise the earth and deliver nothing but very quick to take my money. Switched to virgin from BT for broadband and telephone and from sky for tv in September. Up to now never had a consistant service. TV down for 5 days, broadband no connection for 2 weeks, telephone out of order for 9 days all on seperate occasions. Promised £100 voucher never received. Cost was free for 3 months half price for 9 months and then full… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“SUPER FAST...ISH BROADBAND”

Written on: 28/11/2015 by ekLoomis1964 (1 review written)

Have just left Virgin media after 14 years having swapped and changed my services over the years. Firstly can I say the customer service in my experience has been fab. If I ever had an issue it was sorted asap! and when EVER i was tempted to leave they gave me great discounts. For example there standard 50mb broadband only price is £28.50 and I was getting it for £17 not bad considering I didnt have to pay line rental. I have had the tv as well in the past and its ok..not as good as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will NOT STOP sending advertising to my address, every...”

Written on: 16/11/2015 by sajldkfhjhfsdds (1 review written)

This is the worst company I've ever NOT had dealings with! (I've had to deal with them for a few friends who are with them and they were pretty bad then). In the last 6 months I've contacted them on no less than FOUR separate occasions, only to be told every time that my address has been removed from their mailing list. They lied. Every time. I am still receiving bulky advertising letters and booklets on an almost weekly basis. TO VIRGIN MEDIA - You are the most appallingly disrespectful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total rubbish, never known a company as bad.”

Written on: 14/09/2015 by Diverlone (1 review written)

I wanted to change my Virgin broadband service to a new house. Agreed a date of the switch off on the 8th of July and switch on the next day the 9th. Had a day off work, waited all day, but no call and no one turned up. Called Virgin, waited 35 mins to be answered, to be told it couldn't be fitted as it needed Constuction to do some work. This has been going on untill today, with many phone calls lots of lies to say it is happening, then it's not, being told to call back if I here nothing from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor, rubbish Tivo”

Written on: 07/09/2015 by Julianne189 (1 review written)

Tivo is slow, youtube doesn't work, ondemand takes forever and crashes. NOW DOLBY DIGITAL HAS BEEN REMOVED. Watching tv is like watching youtube videos 10 years ago and the talking isn't at the same time as the faces moving. You can't do most of the things Tivo does in America. Customer services are a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't change to virgin”

Written on: 16/08/2015 by Lucky1919 (1 review written)

We changed from Sky in June and wished we hadn't. We were promised a like for like package and have had had problems ever since. We were misled and the customer service has been appalling with rude and overbearing telephone advisors. The only positive aspect has been the excellent service from the visiting engineers trying to sort out the many problems we have encountered( 3 different ones). They are desperately striving to maintain their company's credibility. If you are thinking of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Just generally irritating”

Written on: 15/08/2015 by mjlewis563 (1 review written)

My broadband itself works fine so I didn't want to give one star, and I know other companies have similar policies to virgin regarding DD payments. However, charging £5 for every month that I don't pay by DD is just ridiculous, especially as I never had DD option or charges explained to me on sign up. The energy company I'm with deal with things in DD, and if you don't have one set up will gently recommend it every time you phone them, but they don't charge extra for it, so why should… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST COMPANY EVER”

Written on: 21/07/2015 by 1emme1 (1 review written)

This is the worst company ever, they keep cutting us off in the middle of the month, every month, my husband gets paid at the end of the month we told them this they were fine for the first month when they took the money out on the right date, but the next month they cut us off and wanted money earlier which we could not do. They don't listen to customers and we have phoned 1000's of times just to be told the Same thing all the time. Its not on and we are now looking into a new service and will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 02/07/2015

absolutly usless, super fast? More like super slow, and im exagerating when i say slow, that bad, moved to sky, would not recomend virgin at all, dont waste your money!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolute tutti”

Written on: 02/06/2015 by Bentley379 (1 review written)

Connection just doesn't work half the time enni… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service”

Written on: 15/05/2015 by Asher171 (1 review written)

I am a virgin media customer for some time and their customer service is terrible. I have been trying to call then loads of time to fix the WiFi connection problem but they don't know how to fix this it. The connection seems to be really slow and I cannot connect to the internet if I am away from my router. I have been having this problem ever since I joined virgin media. The customer service are really lousy and not trained properly. They also increase my bill by £5 every month and I called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst company ever!!!!!”

Written on: 16/04/2015 by sarah060606 (1 review written)

If i could leave a minus star i would!! avoid this company like the plauge!! Firstly the technition come in to my home and installed my new services, while doing this he snapped my shelf of the wall and used black wires on a white wall he left the wires hanging down the wall did not even tack them to anything he also left the power box just hanging there. when i called to make a complaint the customer service team where shocking!! put me on hold twice and hung up both times (clearly did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Customer Service”

Written on: 26/03/2015 by angelofthemidlands (2 reviews written)

Customer service needs work. They really struggle to help or resolve your matter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTALLY UNFLEXIBLE”

Written on: 10/01/2015 by RosemaryMunoz24 (1 review written)

Service OK, but many disruptions. Internet often "hangs" for a few seconds. But when you want to get out of your contract (i was moving to Belgium), they are SUPER unflexible. First of all the fees you pay are really high, in my case 6 months left = 133£. (only pay 30£ pm) But the next tenant was willing to take over my contract. But this was not possible. Why? i could only "refer" her as a friend. Meaning stopping my account, bringing back the TIVO box and then referring her, letting her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hopeless disinterested wasters”

Written on: 03/12/2014 by iamsuprisedbransontoleratesthis (1 review written)

There is a fault with my virgin broadband service. I can access my personal email account using my laptop in every wifi hotspot, Starbucks, airport you name it, without any problems - EXCEPT through the virgin broadband in my own house. Therefore, it MUST be a problem with virgin broadband. Their useless, bored sounding "customer service" people just tell me, in their "couldn't care less" drone that they can't take responsibility for an email address that is not a virgin one. And when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“virgin falsely destroyed my credit rating ”

Written on: 24/10/2014 by GiovanniMcGregor (1 review written)

I am disgusted with this company and so called 'customer service'! I paid every single bill on time and in full for the 3.5 years I was with them(broadband) despite the signal being lousy and the modem blinking all the time. On cancelation, the last bill was not visible on my account as my bills weren't viewable and still aren't. I couldn't work out how to pay my bill without calling their 08 number and so asked a lady at the other and of the live chat service how to pay. She said online, i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Decided to delete my email address after 20 of having it”

Written on: 23/09/2014 by monty007 (14 reviews written)

AFTER HAVING A VIRGIN.NET EMAIL address for about 20 years, a free email address we were told. Now they have decided to just delete my account. I was one of the first people to take up a FREE email address back then. WHY ARE THEY INDIAN GIVERS? When I called to ask they said it was because i cancelled my broadband, i explained the email was setup before broadband existed and was a free service, this didnt seen to be understood by bangladesh experience. This is going to be a nightmare for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WARNING THEY WILL NOT LET YOU CANCEL”

Written on: 20/09/2014 by graham303 (1 review written)

I have no ongoing agreement with them. Needed only to give one months notice. Took days to find there secret address to send written notice to cancel to. I sent it recorded delivery as I knew they would say had not received it. They continue to try to bill me for months afterwards and even send bill for the future !! lol You CANNOT phone them. They have shared cost number that they generate an income from and so is in their interest to put you on hold for half a day. They need to go jail… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview