Virgin Media, www.virginmedia.com Reviews

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Before I start - I wish there was an option here to select no stars at all.

Virgin Media Broadband has made my life misery for last 1 week. I work from home 5 days a week on 150/day pay doing freelance contract jobs.

I confirmed 10 times before the installation day that everything will be fine and working the same day. To my surprise, the technician said, they were out of stock for the the N Routers for 50MB and does not have any information on his palm to install the phone line for me as well. I had a similar experience with Virgin 2.5 yrs ago and I ended up cancelling it. I thought I should give them a second chance, but the service is even worse now. The Customer service Excecutive only knows how to say 'SORRY' & 'I APOLOGIES', which did not help me in any way.

Installation happened on wednesday, I called CSR for the N router, they said someone will hand deliver it in 2 days. Didn't hear anything till end of friday, so called them again. This time I was assured the Wireless router will be with me on Tuesday. Nothin turned up until 4 pm so I called to confirm. The lady said, it will be with me by end of tuesday 8pm,. Nothing came in, so I called to check the status. To my surprise for the third time, the router order was placed today i.e tuesday and had never been done before.

Now I know how Mr. Branson is a Millionaire. After looking at so many reviews here, Virgin Media has not even made any attempt to improve or contact these customers and the service still remains a 3rd grade. Awful, low level, disappointing service by Virgin Media.

Believe me, I was 100% satisfied with BT for 2.5 yrs without giving them single call for any technical help or issues. Don't think twice for your broadband or going with any other supplier. BUT SAY NO TO VIRGIN MEDIA.

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Virgin media
Tried to have XL with V+ box TV package set up yesterday. They didn't set it up at all the picture only lasted 50 mins then the screen kept showing HDMI not supported.
Customer service rubbish and tells lies to get you off the phone even though a rip off 0845 number.
The staff also have a very poor knowledge of the product they are selling

Gave up at 8pm and tried to cancel another 30 mins on a rip off 0845 Number only to speak to the rudest person i have ever spoken to told me t ...

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So in short I moved existing Virgin wireless broadband to new address - router and modem work fine, all activated - local connection only - no internet.

Cue 9 days of trying to get through to Virgin tech support. Customer services repeatedly checked that my lights were all fine - I need to talk to tech support to find out why my internet isn't working. Nine days of trying to get through to be cut off. Every time. Even when the customer services person stays on the line to transfer me. All o ...

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For almost 5 months ive had problems with my connection dropping and sometimes off for well over a day.

Virgin eventually admitted that the problem was with them but didnt know how to fix this problem and when it would be fixed. The problem then esculated and i was having other departments still try and blame my computer even though it was their end.

The end came when someone rang me and said "we are offering you a high level of service, you can even except it for what it is or go elsewhere". ...

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We've had the Virgin Media phone, broadband and tv package for 2 months and will not renewing afer the 12 month contract. When you get on-line it works fine but it always takes several attempts not to be 'connected with limited access', where everything stops, and you have to disconnect and try again.
The tv package is a nightmare - the epg rarely works so you cant set a reminder to record a programme whilst you are out and when it does the V box has to stay on all day anyway as it won't turn o ...

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I was generally happy with the product (TV and internet), however our TV service now keeps freezing. The customer service help is nil, when the virgin disconnected us due to a mix up with our address i had to speak to someone in the "i want to leave department" before i spoke to anyone helpful. The standard answer i kept getting from customer service was that despite being a customer of at least three years and being billed at the correct address for the duration, i had to prove i lived at my ad ...

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Their email service is rubbish. I went nearly a month without receiving one email only to be told, after extensive enquiries, that my email address wasn't suitable - one that I'd been using for several months beforehand. Total lack of customer care.

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Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed with these statements. I do not recommend Virgin Media to anyone!

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Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed with these statements. I do not recommend Virgin Media to anyone!

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I should get up to 20mb speed with virgin broadband but what i really get is 1 to 3mb most of the time (some times when I watch youtube it stops for buffering) how does this happen with up to 20mb speed!!!??.
They have installed 3 weeks ago and when I rang them to tell them about the low speed they said they will solve it but they have not yet. moreover, when I rang them thy kept me on hold for about 30mins or maybe more yesss more than 30 mins!!!??
In addition to the late of installation (11 da ...

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VIRGIN MEDIA
it really isnt that bad if people wernt ringing up changing there services all the time. i rang them to sign up 1 week later a guy came to install my services and give me a modum help me set it up on my computer. i bought a phone a couple of days later and then virgin rang me up to deliver a t.v box for me. i had that for about a month and decided to upgrade to v+ hd.
people read the bloody small print!!!!! no company will keep you at the same rate. Most people who complain about v ...

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if your thinking of going virgin please do yourself a favour dont

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Veru slow adsl speeds in evening, customer service terrible over hour to even get an answer and then only fobbed off. Help/support forums also waste of time, I am not even going to try to get a resolution to my problems just getting my mac codes and leaving after 10 years.

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After a year with virgin media they havnt fixed my phone line which worked for one day only! Dispite about 6 engineers coming out, they would never get back to me to check its working. They also bump their prices up after a few months of a deal, dispit the salesperson insisting its not going to change at all. And now when our broadband is down, its imposible to get hold of them for free because the phoneline is broken. no call back number, 20 mins waiting to be conected then got off. Have stoppe ...

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Virgin media are rubbish!!! we have been with them for years and are paying 40pounds a month for the 3 bundle (tv broadband and phone), we are also not in a contract anymore with them but still use them,so i decided to call them last night to change my monthly costs from the 40pounds to the advertised 16pounds (exactly the same as what i have right now) and after 3 times being on hold for over 10minutes each time i finally got through to "sales" then was told i need to speak with customer care. ...

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I signed up with Virgin Media 4 months ago and am still having problems trying to reclaim money they've taken from me. The deal looked good to start with, but things soon changed after I signed up for 12 months. The bills are different each month (for exactly the same service) and they charged me £30 for their "FREE" installation! Plus their customer service is horrendous.

Avoid this company at all costs.

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Hi

I looked into Virgin Media, with a view to taking out a Package including Broadband, TV XL and phone, but the reviews didn't seem too promising for customer service. Eventually I decided to try them and proceded to the online website where I filled in my details. When ready to confirm, their website froze, I re entered my requirements several times but with no luck, eventually I gave up. Two days later Virgin Media phoned me up asking whether I would like to proceed with the order. I said no ...

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Telewest used to be great - well worth the premium that was charged. Since the NTL merger and Virgin took over the service has deteriorated. In terms of

Speed - its now throttled with a download limit triggering the throttling

Cust Service- technical support know considerably less than I do (oh dear!)

Cust Service- the awful pay to report a problem is gone but don't think that its much of an improvement as they'll try and get you to repeat the rebooting the modem that you heard about 100 time ...

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Absolutely appalling. I wish it was possible to put the stars into negatives. Installation took almost two months. The guy wrote my mobile number down wrong when they came to set up the account (because they had to check in person whether they could install it first for some stupid reason) so that when the engineer couldn't come because of the weather, they couldn't get hold of me. Obviously they didn't bother calling my work number or sending me an e-mail, both of which were right. Then it took ...

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The service itself is good, it's what happens when there is a problem of any kind that the customer experience descends to the nightmarish. They should win an award for truly appalling customer 'service'. I would have given them no stars for it if that had been possible. After negotiating the seemingly endless 'press 1,2,3' etc options you then face a barrage of security questions before you can say a word about what you called for. The call centre script reader then finds your enquiry is not o ...