Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
537
13% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“not up to the job”

Written on: 30/04/2016

been with them for nearly 7 years. there are issues with broadband on average every 3 months. last october off 2 days due to technical probs. in dec off 3 days not forgetting last june off 4 days. Credited with days of lost service on a pro rata basis of the monthly bill ie a couple of quid. They try then to add a package or upgrade at a discount to pacify you. they only keep a record of your conversations with them for six months so if you need a full report over and above that for litigation… Read Full Review

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★☆☆☆☆

“look at other networks frist”

Written on: 29/04/2016 by pb1954 (1 review written)

would not recommend to any one slow allways have to recover webpage even paid to have pc chect nothing wrong with it have had to ring virgin at lest 2 times a mth still getting now where even had a new hub sent out and thas so poor on a speed check running at.05 so look at other networks before even looking a not so fast virgin… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/02/2016 by StuartPaterson (1 review written)

I have been with Virgin media for three months and had nothing but issue. My phone has been blocked three times in one month despite me calling in every time to remove the block. I get told it is for my own protecting because my phone bills are high. Three times I have confirmed that the usage is verified and I can pay the bills and have been doing so yet they still bar it? Despite me not being able to use my phone I am informed that I have to pay £250 to get out of my contract? The service… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 24/02/2016

If a "no star" rating was available I would have selected it. Had to call 3 times to even register an interest in getting Virgin Media service as the first 2 new business contacts didn't bother to sign me up/call me back. Finally dealt with someone who went through all the necessary registration and confirmed the services were available in my area. The date for installation was agreed as today and so I booked the day off work and arranged childcare/school run help etc. Have also cancelled… Read Full Review

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★☆☆☆☆

“constant head ache”

Written on: 11/02/2016 by Hurley1946 (1 review written)

Avoid at all costs. Unreasonable when dealing with complaint regarding being sold wrong package, even when providing own proof due to conveniently not having any details. Very unhelpful with a unprofessional attitude by the complaints management to weasel there way out of a situation. Stupid attitude from a diabolical company… Read Full Review

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★☆☆☆☆

“non working mobile”

Written on: 27/01/2016 by Cassidy314 (1 review written)

Had mobile and tablet package just before Christmas. Mobile has not worked properly and has been returned twice. It was returned with letter stating the problem has been dealt with and phone fully tested. Yet again the phone is not working. Phoned and was passed from department to department. No one actually listens to what you are saying and you find yourself constantly repeating yourself. Thinking of leaving virgin if problem is not resolved. This will include television, broadband… Read Full Review

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★☆☆☆☆

“not good enough”

Written on: 13/01/2016 by Isaac349 (1 review written)

no service on phone line. twice in 2 month . broad band off once in 2 month very disappointed , staff helpful, wish contract was at the end… Read Full Review

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★☆☆☆☆

“ABSOLUTE RUBBISH AVOID”

Written on: 10/12/2015

Absolute rubbish. Poor products, unreliable, terrible customer service, promise the earth and deliver nothing but very quick to take my money. Switched to virgin from BT for broadband and telephone and from sky for tv in September. Up to now never had a consistant service. TV down for 5 days, broadband no connection for 2 weeks, telephone out of order for 9 days all on seperate occasions. Promised £100 voucher never received. Cost was free for 3 months half price for 9 months and then full… Read Full Review

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★★★★☆

“SUPER FAST...ISH BROADBAND”

Written on: 28/11/2015 by ekLoomis1964 (1 review written)

Have just left Virgin media after 14 years having swapped and changed my services over the years. Firstly can I say the customer service in my experience has been fab. If I ever had an issue it was sorted asap! and when EVER i was tempted to leave they gave me great discounts. For example there standard 50mb broadband only price is £28.50 and I was getting it for £17 not bad considering I didnt have to pay line rental. I have had the tv as well in the past and its ok..not as good as… Read Full Review

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★☆☆☆☆

“Will NOT STOP sending advertising to my address, every...”

Written on: 16/11/2015 by sajldkfhjhfsdds (1 review written)

This is the worst company I've ever NOT had dealings with! (I've had to deal with them for a few friends who are with them and they were pretty bad then). In the last 6 months I've contacted them on no less than FOUR separate occasions, only to be told every time that my address has been removed from their mailing list. They lied. Every time. I am still receiving bulky advertising letters and booklets on an almost weekly basis. TO VIRGIN MEDIA - You are the most appallingly disrespectful… Read Full Review

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★☆☆☆☆

“Total rubbish, never known a company as bad.”

Written on: 14/09/2015 by Diverlone (1 review written)

I wanted to change my Virgin broadband service to a new house. Agreed a date of the switch off on the 8th of July and switch on the next day the 9th. Had a day off work, waited all day, but no call and no one turned up. Called Virgin, waited 35 mins to be answered, to be told it couldn't be fitted as it needed Constuction to do some work. This has been going on untill today, with many phone calls lots of lies to say it is happening, then it's not, being told to call back if I here nothing from… Read Full Review

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★☆☆☆☆

“Very poor, rubbish Tivo”

Written on: 07/09/2015 by Julianne189 (1 review written)

Tivo is slow, youtube doesn't work, ondemand takes forever and crashes. NOW DOLBY DIGITAL HAS BEEN REMOVED. Watching tv is like watching youtube videos 10 years ago and the talking isn't at the same time as the faces moving. You can't do most of the things Tivo does in America. Customer services are a joke… Read Full Review

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★☆☆☆☆

“Don't change to virgin”

Written on: 16/08/2015 by Lucky1919 (1 review written)

We changed from Sky in June and wished we hadn't. We were promised a like for like package and have had had problems ever since. We were misled and the customer service has been appalling with rude and overbearing telephone advisors. The only positive aspect has been the excellent service from the visiting engineers trying to sort out the many problems we have encountered( 3 different ones). They are desperately striving to maintain their company's credibility. If you are thinking of… Read Full Review

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★★☆☆☆

“Just generally irritating”

Written on: 15/08/2015 by mjlewis563 (1 review written)

My broadband itself works fine so I didn't want to give one star, and I know other companies have similar policies to virgin regarding DD payments. However, charging £5 for every month that I don't pay by DD is just ridiculous, especially as I never had DD option or charges explained to me on sign up. The energy company I'm with deal with things in DD, and if you don't have one set up will gently recommend it every time you phone them, but they don't charge extra for it, so why should… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 21/07/2015 by 1emme1 (1 review written)

This is the worst company ever, they keep cutting us off in the middle of the month, every month, my husband gets paid at the end of the month we told them this they were fine for the first month when they took the money out on the right date, but the next month they cut us off and wanted money earlier which we could not do. They don't listen to customers and we have phoned 1000's of times just to be told the Same thing all the time. Its not on and we are now looking into a new service and will… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/07/2015

absolutly usless, super fast? More like super slow, and im exagerating when i say slow, that bad, moved to sky, would not recomend virgin at all, dont waste your money!!!… Read Full Review

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★☆☆☆☆

“absolute tutti”

Written on: 02/06/2015 by Bentley379 (1 review written)

Connection just doesn't work half the time enni… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 15/05/2015 by Asher171 (1 review written)

I am a virgin media customer for some time and their customer service is terrible. I have been trying to call then loads of time to fix the WiFi connection problem but they don't know how to fix this it. The connection seems to be really slow and I cannot connect to the internet if I am away from my router. I have been having this problem ever since I joined virgin media. The customer service are really lousy and not trained properly. They also increase my bill by £5 every month and I called… Read Full Review

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★☆☆☆☆

“worst company ever!!!!!”

Written on: 16/04/2015 by sarah060606 (1 review written)

If i could leave a minus star i would!! avoid this company like the plauge!! Firstly the technition come in to my home and installed my new services, while doing this he snapped my shelf of the wall and used black wires on a white wall he left the wires hanging down the wall did not even tack them to anything he also left the power box just hanging there. when i called to make a complaint the customer service team where shocking!! put me on hold twice and hung up both times (clearly did not… Read Full Review

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★★☆☆☆

“Customer Service”

Written on: 26/03/2015 by angelofthemidlands (2 reviews written)

Customer service needs work. They really struggle to help or resolve your matter… Read Full Review

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