Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
548
13% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“keep away”

Written on: 24/04/2017 by Humphries372 (1 review written)

Been with virgin over twenty years, upgraded my phone in February , new sim did not work, second did not work third got lost fourth finally worked then phone packed up. All these problems meant I had to call virgin, if they ever answer be prepared to be cut off, passed to another department before going to the first place again no call is quick and will not be resolved. Promises will be made but never arrive. Finally called to say I am leaving expecting after being a customer for so long they… Read Full Review

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★☆☆☆☆

“to the person I dealt with in customer relations...”

Written on: 01/04/2017 by Charnjit (1 review written)

I would have given no stars , been with too many years , poor broadband in the last year paying for 200mb most days achieving 7mb being told it's because of wireless and should use the cable , hahah my laptop and new ones don't even have this option anymore , after senior technicians etc have come no joy, finally called in to cancel 3 weeks ago spoke to rententions who agreeed to do same package at cheaper rate , then found out today They actually downgraded my services for the reduction called… Read Full Review

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★☆☆☆☆

“Virgin should not be allowed to serve as a business.”

Written on: 31/03/2017 by Joel309 (1 review written)

Sort it out virgin there is not a single positive part of your service from technical support to billing to service… Read Full Review

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★☆☆☆☆

“VERY poor response from tech team”

Written on: 07/03/2017 by Campbell360 (1 review written)

I have had connection problems with VM and been forced to call their 'help line' - the assistance given was very poor - I was held on the line for nearly one hour and given inappropriate advice for my problem.I would not recommend VM… Read Full Review

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★☆☆☆☆

“I'm a 72 yr old pensioner and I lasted less than 48 hrs”

Written on: 18/02/2017 by Aniyahz206 (1 review written)

My daughter suggested that I sign up to VM as I was using another less known company who had been providing broadband speeds of 1.4MB and still wanting me to pay. I read the reviews on this review site and another review site but was hoping that VM would be different. Unfortunately, they proved to be awful. I signed up for broadband and the landline. Before the installation date, they arrived at my property and laid bright yellow concertina cabling across my front garden. My daughter phoned… Read Full Review

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★☆☆☆☆

“Warning - Keep away from them!!”

Written on: 12/01/2017 by CJ-London (1 review written)

Having received junk mail for years encouraging me to sign up for Virgin high speed broadband, I finally decided to give it a go. I was informed that it is available for my address and a date was set for the technician to install it. I cancelled my Sky broadband. Virgin encouraged me to create a virgin media account and install "F-secure" on all my devices before installation date, which I did. The day before installation a virgin employee (who spoke very poor English) called me and told me… Read Full Review

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Jon34's Response to CJ-London's Review

Written on: 02/03/2017

Sounds Very much like what has just happened to me.. Nevers again.

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★☆☆☆☆

“Total rip off”

Written on: 01/01/2017 by Zairek1982 (1 review written)

Made a phone call abroad was charged £1.05 for the privilege, a 40 mins call cost me £46.80. I knew it would be expensive just not that expensive. So you get all these discounts when you join then you get hit by exorbitant call charges it works out the same as paying full price. The on demand doesn't work half the time. What a total rip off… Read Full Review

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★☆☆☆☆

“complete rubbish”

Written on: 24/12/2016 by Elaine2016 (1 review written)

If your thinking about joining virgin media, DONT! I should have gone with SKY or used now tv because this virgin box has NOTHING IN THE VASIC package that you can get on a normal TV! Your just paying for the previkage of pausing live TV!!!! EVERYTHING else is added on top! Even old movies that you've seen loads of times you have to pay for! The box is slow on catch up TV. The broadband is intermittent. Fibre optic? More like fibre rubbish! Then they send you bills adding in items… Read Full Review

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★☆☆☆☆

“shocking service ageants are rude intnet problembs day...”

Written on: 03/11/2016 by daren1972 (1 review written)

plzs stay away from virgin media innet going off dayly agents beeing rude poor poor service… Read Full Review

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★☆☆☆☆

“Setting New Standards - Low”

Written on: 04/10/2016 by JeremyFinnegan159 (1 review written)

Getting the business line installed in our office was one of the most painful customer experiences I've ever had to go through. Virgin engineers turned up on 3 separate occasions to install the line, with all 3 teams deciding to call their visit a site survey so that they would not actually have to do the installation. This ignores the fact a site survey had already been done. The poor subcontracted installation team are targeted and so a job that is likely to take longer than "average" is… Read Full Review

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★☆☆☆☆

“Disappointing TV Content, WiFI Signal and TV User...”

Written on: 27/06/2016 by IzabellaNeville189 (1 review written)

I was seduced by the Virgin Media Big Bundle adverts. Now I have too wait another 12 months before I can get rid of a very inferior service. Everything from TV user interface to Broadband Wifi signal, to TV content, to speed of operation is of poor quality. The fact that its 230 channels is irrelevant if they are mostly unwatchable. Thank goodness for SkY Sports, BT Sports and the BBC; other wise we would never switch the TV on for the remainder of the contract. Wifi doesn't reach all the rooms… Read Full Review

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★☆☆☆☆

“not up to the job”

Written on: 30/04/2016

been with them for nearly 7 years. there are issues with broadband on average every 3 months. last october off 2 days due to technical probs. in dec off 3 days not forgetting last june off 4 days. Credited with days of lost service on a pro rata basis of the monthly bill ie a couple of quid. They try then to add a package or upgrade at a discount to pacify you. they only keep a record of your conversations with them for six months so if you need a full report over and above that for litigation… Read Full Review

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★☆☆☆☆

“look at other networks frist”

Written on: 29/04/2016 by pb1954 (1 review written)

would not recommend to any one slow allways have to recover webpage even paid to have pc chect nothing wrong with it have had to ring virgin at lest 2 times a mth still getting now where even had a new hub sent out and thas so poor on a speed check running at.05 so look at other networks before even looking a not so fast virgin… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/02/2016 by StuartPaterson (1 review written)

I have been with Virgin media for three months and had nothing but issue. My phone has been blocked three times in one month despite me calling in every time to remove the block. I get told it is for my own protecting because my phone bills are high. Three times I have confirmed that the usage is verified and I can pay the bills and have been doing so yet they still bar it? Despite me not being able to use my phone I am informed that I have to pay £250 to get out of my contract? The service… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 24/02/2016

If a "no star" rating was available I would have selected it. Had to call 3 times to even register an interest in getting Virgin Media service as the first 2 new business contacts didn't bother to sign me up/call me back. Finally dealt with someone who went through all the necessary registration and confirmed the services were available in my area. The date for installation was agreed as today and so I booked the day off work and arranged childcare/school run help etc. Have also cancelled… Read Full Review

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★☆☆☆☆

“constant head ache”

Written on: 11/02/2016 by Hurley1946 (1 review written)

Avoid at all costs. Unreasonable when dealing with complaint regarding being sold wrong package, even when providing own proof due to conveniently not having any details. Very unhelpful with a unprofessional attitude by the complaints management to weasel there way out of a situation. Stupid attitude from a diabolical company… Read Full Review

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★☆☆☆☆

“non working mobile”

Written on: 27/01/2016 by Cassidy314 (1 review written)

Had mobile and tablet package just before Christmas. Mobile has not worked properly and has been returned twice. It was returned with letter stating the problem has been dealt with and phone fully tested. Yet again the phone is not working. Phoned and was passed from department to department. No one actually listens to what you are saying and you find yourself constantly repeating yourself. Thinking of leaving virgin if problem is not resolved. This will include television, broadband… Read Full Review

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★☆☆☆☆

“not good enough”

Written on: 13/01/2016 by Isaac349 (1 review written)

no service on phone line. twice in 2 month . broad band off once in 2 month very disappointed , staff helpful, wish contract was at the end… Read Full Review

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★☆☆☆☆

“ABSOLUTE RUBBISH AVOID”

Written on: 10/12/2015

Absolute rubbish. Poor products, unreliable, terrible customer service, promise the earth and deliver nothing but very quick to take my money. Switched to virgin from BT for broadband and telephone and from sky for tv in September. Up to now never had a consistant service. TV down for 5 days, broadband no connection for 2 weeks, telephone out of order for 9 days all on seperate occasions. Promised £100 voucher never received. Cost was free for 3 months half price for 9 months and then full… Read Full Review

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★★★★☆

“SUPER FAST...ISH BROADBAND”

Written on: 28/11/2015 by ekLoomis1964 (1 review written)

Have just left Virgin media after 14 years having swapped and changed my services over the years. Firstly can I say the customer service in my experience has been fab. If I ever had an issue it was sorted asap! and when EVER i was tempted to leave they gave me great discounts. For example there standard 50mb broadband only price is £28.50 and I was getting it for £17 not bad considering I didnt have to pay line rental. I have had the tv as well in the past and its ok..not as good as… Read Full Review

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