Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
13% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“virgin falsely destroyed my credit rating ”

Written on: 24/10/2014 by GiovanniMcGregor (1 review written)

I am disgusted with this company and so called 'customer service'! I paid every single bill on time and in full for the 3.5 years I was with them(broadband) despite the signal being lousy and the modem blinking all the time. On cancelation, the last bill was not visible on my account as my bills weren't viewable and still aren't. I couldn't work out how to pay my bill without calling their 08 number and so asked a lady at the other and of the live chat service how to pay. She said online, i… Read Full Review

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★☆☆☆☆

“Decided to delete my email address after 20 of having it”

Written on: 23/09/2014 by monty007 (10 reviews written)

AFTER HAVING A VIRGIN.NET EMAIL address for about 20 years, a free email address we were told. Now they have decided to just delete my account. I was one of the first people to take up a FREE email address back then. WHY ARE THEY INDIAN GIVERS? When I called to ask they said it was because i cancelled my broadband, i explained the email was setup before broadband existed and was a free service, this didnt seen to be understood by bangladesh experience. This is going to be a nightmare for me… Read Full Review

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★☆☆☆☆

“WARNING THEY WILL NOT LET YOU CANCEL”

Written on: 20/09/2014 by graham303 (1 review written)

I have no ongoing agreement with them. Needed only to give one months notice. Took days to find there secret address to send written notice to cancel to. I sent it recorded delivery as I knew they would say had not received it. They continue to try to bill me for months afterwards and even send bill for the future !! lol You CANNOT phone them. They have shared cost number that they generate an income from and so is in their interest to put you on hold for half a day. They need to go jail… Read Full Review

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★★★★★

“Everything went perfectly ”

Written on: 09/09/2014 by Dugancv167 (1 review written)

I have herd mixed reviews about Virgin Media but gave it a go. The communication was clear, I had a text a few days before to confirm, the engineer called on the morning and the install was quick and painless. The broadband speed is slightly higher than I have paid for - and in the month I have had the service I have had no issues, consistent speeds and a reliable service. I have not had to call customer services as its all gone well so far… Read Full Review

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★☆☆☆☆

“Totally unreliable, useless csutomer service”

Written on: 26/08/2014 by willihulks (7 reviews written)

The braodband service is up and down like a yoyo. Inconsistent speeds. And i have fibre to my front door. The exchange is 1/4 mile away. Rubbish. I have complained numerous times. Like all thing Virgin, its brilliantly marketed, poorly delivered… Read Full Review

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★☆☆☆☆

“Two years of service as a student and will never use...”

Written on: 15/08/2014 by RoninMcKinney (1 review written)

Two years of service as a student and will never use them again as an adult!!! For a start they increase the bill almost monthly so the "deal" you get to start with lasts a few months, I think if we have to sign a contract then they can't increase the amount to be paid! After the contract is up they email/send a letter asking if you want to continue with their service and then seem to just ignore you when you try and cancel it continuing to send you bills (We contacted them 3 times to cancel… Read Full Review

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★☆☆☆☆

“The worst broadband company!”

Written on: 14/08/2014

I was simply missold. My first bill was £110 and my August one is of £152. No need to add anymore. Do not join at all even if advertised £35 as they did for us and on the phone. Stay away, as you will have to stay with them at least 18 months...I have to unfortunately. The Customer Service is the worst I had to deal with. Simply not sympathetic and the installation was the worst and quickly done with so many problems afterwards… Read Full Review

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★☆☆☆☆

“The worst company I have ever had to deal with.”

Written on: 19/05/2014 by Mylaf459 (1 review written)

I have been a loyal broadband customer of Virgin Media for a good few years. Then last year, Virgin Media announced that because it was such a good company and needed to remain competitive, it was increasing its prices way above inflation. I disputed this and communicated with Virgin Media over the internet using their website chat. The representative of Virgin Media misled me and indicated that if I agreed to stay with them for 12 months, my prices would be fixed for 24 months and I would get… Read Full Review

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★☆☆☆☆

“useless”

Written on: 28/03/2014 by virginrcrap (1 review written)

if u want to go grey and have a heart attack, talk to virgin helpline.... useless, imbeciles, call after call after call, and I wont even mention the foreign call center and there lack of English understanding. absolutely DONT use this company. branson, ffs, get ur act together. 0/10… Read Full Review

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★☆☆☆☆

“useless incompentant liars ”

Written on: 04/03/2014 by Leou57 (1 review written)

I took out VM broadband in my old property 6months ago, I moved into my new property 4 months ago and transferred my broadband account to my new address, 4 months later they still have not installed my broadband claiming there are construction issues (as well as a hundred other excuses) even though my neighbours on either side both have VM broadband. Upon trying to cancel my broadband I'm told I have to pay £170 termination of contract fee. There customer service is terrible and their customer… Read Full Review

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★☆☆☆☆

“told VM ill be homless, they demanded £172...”

Written on: 11/02/2014 by kapoowa (1 review written)

I wish it wasnt true but it is. In 3 days I will be out of a job and in 8 days I will become homeless. This is due to things out of my control and not the point. A month ago I called VM to advsie them id be going abroad and that I will be moving out of my house on 19 Feb. I have all my family in a different country which is why i have to go there to sleep on sofas at friends and family until i get on my feet again. I didnt want to give up to much information on reasons etc as im embarassed… Read Full Review

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★★★☆☆

“Virgin Media Broadband Test”

Written on: 28/11/2013 by GeorgeDoris (1 review written)

The download speed is fine - 30Mbps spot on, never varies. The upload speed is poor though - 2Mbps on a good day and often less than this. I really don't understand why Virgin Media don't provide better upload speeds with their packages… Read Full Review

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★☆☆☆☆

“Shocking, Disgusting & Appalling - ”

Written on: 24/11/2013

My Father died on 18th September 2013, I called your customer services team around a week later to advise yourselves of this and to get the account closed. At that time I was advised that his account was paid up to 24th October, and that the service would be switched off at that time (to your only credit, the service was ceased on time). I also asked that all future correspondence regarding this matter should be addressed to me. Lets roll forward to 22nd November - Between my initial call and… Read Full Review

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★★☆☆☆

“customer service ”

Written on: 19/11/2013 by TWITCHY (2 reviews written)

l had been with virgin in the past for 2yrs, then sky, back to virgin, no probs for 2yrs, resent they give new customers better prices than old loyal ones. Decided to leave for economy, lst Manilla rep female, arrogant abrupt a near rant, had to hang up, late Scottish rep arrogant abrupt intimidating, threatened me with finanacial penalties, said l,d agreed new contract when l,d not, nor signed for one, had to hang up again, stressed, anxious, annoyed. Sign of times maybe, reputable company and… Read Full Review

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★★★☆☆

“ITS GREAT...WHEN IT WORKS”

Written on: 17/11/2013

Over the years Ive gone from having tv,broadband & phone to just having broadband. I think the broadband is great unless youve had problems...the customer service has alot to be desired. The tv is ok but sky is still better...the landline is just about the most expensive to use in the uk unless you pay extra for one of there special tarrifs. They try and get you into having the landline by including it in a " Bundle" ie making it cheaper than just having broadband and tv...crazy i know but… Read Full Review

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★☆☆☆☆

“Bad service and Bad Customer Service. ”

Written on: 11/11/2013

I have been with Virgin and my internet suddenly stopped working! I phoned them and after being on the phone for 10 mins on hold, I finally spoke to someone who told me to restart the modem. I explained I had done this 8 times already but was forced to do it again and low and behold this didnt work. I was advised it was an issue with the box outside but, I would have to sit at home waiting for an engineer! It then began to work but guess what has broken yet again. I have tried to run a test and… Read Full Review

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★☆☆☆☆

“Virgin Turned W-hore”

Written on: 09/11/2013 by PAMELAEATON (1 review written)

O dear where to begin. I have had absolutely terrible service from virgin for three years now. My broadband has a fault on the line which means whenever they are working on the network I get logged off. In three years this company failed to fix the problem. I am regularly left without broadband over the weekend because they are too stupid to fix the underlying fault. My last two engineers failed to attend & also failed to be able to telephone my home number to see if I was in. Instead they… Read Full Review

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★☆☆☆☆

“Virgin speed useless”

Written on: 31/10/2013

My broadband speed regularly drops off. I'm paying for up to 50m. have just done a speed test and it's 3M. I shall now reboot the router and the speed may increase to 15ish. I'm tired of doing this. My PC is virus freee and fast. Virgin do not deliver what they promise. If i call them I will get the run around. I was once kept on the phone for over an hour to be told the systems are down and they will call back, Of course they didn't. The infuriating thing is that the only way to complain is… Read Full Review

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★☆☆☆☆

“Customer service NOT!”

Written on: 29/10/2013

I recently lost my husband who was the account holder and thought I had changed the account details to me only to receive a letter two and a half months later to say that my payments had been rejected. When I called them, the call centre people were rude and didn't listen to what I was telling them. They had made a mistake in setting up the direct debit details and honestly there wasn't even a sorry in the response from the call centre operator! They don't even have a team that handles such… Read Full Review

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★★★★★

“great service”

Written on: 27/10/2013

I've hade virgin media for a couple of years I've had no problems with the service I've been with a couple of other providers but virgin to me is the best with their broadband speeds and their TV is the best for signal even in bad weather the only problem I did have was that the set-top box stopped working but they came out and replaced it all for free… Read Full Review

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