Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
525
13% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“Don't change to virgin”

Written on: 16/08/2015 by Lucky1919 (1 review written)

We changed from Sky in June and wished we hadn't. We were promised a like for like package and have had had problems ever since. We were misled and the customer service has been appalling with rude and overbearing telephone advisors. The only positive aspect has been the excellent service from the visiting engineers trying to sort out the many problems we have encountered( 3 different ones). They are desperately striving to maintain their company's credibility. If you are thinking of… Read Full Review

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★★☆☆☆

“Just generally irritating”

Written on: 15/08/2015 by mjlewis563 (1 review written)

My broadband itself works fine so I didn't want to give one star, and I know other companies have similar policies to virgin regarding DD payments. However, charging £5 for every month that I don't pay by DD is just ridiculous, especially as I never had DD option or charges explained to me on sign up. The energy company I'm with deal with things in DD, and if you don't have one set up will gently recommend it every time you phone them, but they don't charge extra for it, so why should… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 21/07/2015 by 1emme1 (1 review written)

This is the worst company ever, they keep cutting us off in the middle of the month, every month, my husband gets paid at the end of the month we told them this they were fine for the first month when they took the money out on the right date, but the next month they cut us off and wanted money earlier which we could not do. They don't listen to customers and we have phoned 1000's of times just to be told the Same thing all the time. Its not on and we are now looking into a new service and will… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/07/2015

absolutly usless, super fast? More like super slow, and im exagerating when i say slow, that bad, moved to sky, would not recomend virgin at all, dont waste your money!!!… Read Full Review

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★☆☆☆☆

“absolute tutti”

Written on: 02/06/2015 by Bentley379 (1 review written)

Connection just doesn't work half the time enni… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 15/05/2015 by Asher171 (1 review written)

I am a virgin media customer for some time and their customer service is terrible. I have been trying to call then loads of time to fix the WiFi connection problem but they don't know how to fix this it. The connection seems to be really slow and I cannot connect to the internet if I am away from my router. I have been having this problem ever since I joined virgin media. The customer service are really lousy and not trained properly. They also increase my bill by £5 every month and I called… Read Full Review

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★☆☆☆☆

“worst company ever!!!!!”

Written on: 16/04/2015 by sarah060606 (1 review written)

If i could leave a minus star i would!! avoid this company like the plauge!! Firstly the technition come in to my home and installed my new services, while doing this he snapped my shelf of the wall and used black wires on a white wall he left the wires hanging down the wall did not even tack them to anything he also left the power box just hanging there. when i called to make a complaint the customer service team where shocking!! put me on hold twice and hung up both times (clearly did not… Read Full Review

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★★☆☆☆

“Customer Service”

Written on: 26/03/2015 by angelofthemidlands (2 reviews written)

Customer service needs work. They really struggle to help or resolve your matter… Read Full Review

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★☆☆☆☆

“TOTALLY UNFLEXIBLE”

Written on: 10/01/2015 by RosemaryMunoz24 (1 review written)

Service OK, but many disruptions. Internet often "hangs" for a few seconds. But when you want to get out of your contract (i was moving to Belgium), they are SUPER unflexible. First of all the fees you pay are really high, in my case 6 months left = 133£. (only pay 30£ pm) But the next tenant was willing to take over my contract. But this was not possible. Why? i could only "refer" her as a friend. Meaning stopping my account, bringing back the TIVO box and then referring her, letting her… Read Full Review

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★☆☆☆☆

“Hopeless disinterested wasters”

Written on: 03/12/2014 by iamsuprisedbransontoleratesthis (1 review written)

There is a fault with my virgin broadband service. I can access my personal email account using my laptop in every wifi hotspot, Starbucks, airport you name it, without any problems - EXCEPT through the virgin broadband in my own house. Therefore, it MUST be a problem with virgin broadband. Their useless, bored sounding "customer service" people just tell me, in their "couldn't care less" drone that they can't take responsibility for an email address that is not a virgin one. And when I… Read Full Review

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★☆☆☆☆

“virgin falsely destroyed my credit rating ”

Written on: 24/10/2014 by GiovanniMcGregor (1 review written)

I am disgusted with this company and so called 'customer service'! I paid every single bill on time and in full for the 3.5 years I was with them(broadband) despite the signal being lousy and the modem blinking all the time. On cancelation, the last bill was not visible on my account as my bills weren't viewable and still aren't. I couldn't work out how to pay my bill without calling their 08 number and so asked a lady at the other and of the live chat service how to pay. She said online, i… Read Full Review

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★☆☆☆☆

“Decided to delete my email address after 20 of having it”

Written on: 23/09/2014 by monty007 (14 reviews written)

AFTER HAVING A VIRGIN.NET EMAIL address for about 20 years, a free email address we were told. Now they have decided to just delete my account. I was one of the first people to take up a FREE email address back then. WHY ARE THEY INDIAN GIVERS? When I called to ask they said it was because i cancelled my broadband, i explained the email was setup before broadband existed and was a free service, this didnt seen to be understood by bangladesh experience. This is going to be a nightmare for me… Read Full Review

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★☆☆☆☆

“WARNING THEY WILL NOT LET YOU CANCEL”

Written on: 20/09/2014 by graham303 (1 review written)

I have no ongoing agreement with them. Needed only to give one months notice. Took days to find there secret address to send written notice to cancel to. I sent it recorded delivery as I knew they would say had not received it. They continue to try to bill me for months afterwards and even send bill for the future !! lol You CANNOT phone them. They have shared cost number that they generate an income from and so is in their interest to put you on hold for half a day. They need to go jail… Read Full Review

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★★★★★

“Everything went perfectly ”

Written on: 09/09/2014 by Dugancv167 (1 review written)

I have herd mixed reviews about Virgin Media but gave it a go. The communication was clear, I had a text a few days before to confirm, the engineer called on the morning and the install was quick and painless. The broadband speed is slightly higher than I have paid for - and in the month I have had the service I have had no issues, consistent speeds and a reliable service. I have not had to call customer services as its all gone well so far… Read Full Review

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★☆☆☆☆

“Totally unreliable, useless csutomer service”

Written on: 26/08/2014 by willihulks (8 reviews written)

The braodband service is up and down like a yoyo. Inconsistent speeds. And i have fibre to my front door. The exchange is 1/4 mile away. Rubbish. I have complained numerous times. Like all thing Virgin, its brilliantly marketed, poorly delivered… Read Full Review

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★☆☆☆☆

“Two years of service as a student and will never use...”

Written on: 15/08/2014 by RoninMcKinney (1 review written)

Two years of service as a student and will never use them again as an adult!!! For a start they increase the bill almost monthly so the "deal" you get to start with lasts a few months, I think if we have to sign a contract then they can't increase the amount to be paid! After the contract is up they email/send a letter asking if you want to continue with their service and then seem to just ignore you when you try and cancel it continuing to send you bills (We contacted them 3 times to cancel… Read Full Review

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★☆☆☆☆

“The worst broadband company!”

Written on: 14/08/2014

I was simply missold. My first bill was £110 and my August one is of £152. No need to add anymore. Do not join at all even if advertised £35 as they did for us and on the phone. Stay away, as you will have to stay with them at least 18 months...I have to unfortunately. The Customer Service is the worst I had to deal with. Simply not sympathetic and the installation was the worst and quickly done with so many problems afterwards… Read Full Review

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★☆☆☆☆

“The worst company I have ever had to deal with.”

Written on: 19/05/2014 by Mylaf459 (1 review written)

I have been a loyal broadband customer of Virgin Media for a good few years. Then last year, Virgin Media announced that because it was such a good company and needed to remain competitive, it was increasing its prices way above inflation. I disputed this and communicated with Virgin Media over the internet using their website chat. The representative of Virgin Media misled me and indicated that if I agreed to stay with them for 12 months, my prices would be fixed for 24 months and I would get… Read Full Review

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★☆☆☆☆

“useless”

Written on: 28/03/2014 by virginrcrap (1 review written)

if u want to go grey and have a heart attack, talk to virgin helpline.... useless, imbeciles, call after call after call, and I wont even mention the foreign call center and there lack of English understanding. absolutely DONT use this company. branson, ffs, get ur act together. 0/10… Read Full Review

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★☆☆☆☆

“useless incompentant liars ”

Written on: 04/03/2014 by Leou57 (1 review written)

I took out VM broadband in my old property 6months ago, I moved into my new property 4 months ago and transferred my broadband account to my new address, 4 months later they still have not installed my broadband claiming there are construction issues (as well as a hundred other excuses) even though my neighbours on either side both have VM broadband. Upon trying to cancel my broadband I'm told I have to pay £170 termination of contract fee. There customer service is terrible and their customer… Read Full Review

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