Virgin Media, www.virginmedia.com Reviews

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Virgin Media, www.virginmedia.com
1.3 stars
Average rating for this product is: 1.3 out of 5

From 6 ratings and 370 reviews

Thumb down 18% of users recommend this product

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Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


Average Ratings for Virgin Media, www.virginmedia.com

  • Content1.1 stars
  • Reliability1.6 stars
  • Customer Service1.1 stars
  • Speed Consistency1.6 stars
  • Value for Money1.4 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.3 stars

370 Reviews For Virgin Media, www.virginmedia.com

  • Guest 8th Nov 2009

    Reviewer rating: 1 stars


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    I was generally happy with the product (TV and internet), however our TV service now keeps freezing. The customer service help is nil, when the virgin disconnected us due to a mix up with our address i had to speak to someone in the "i want to leave department" before i spoke to anyone helpful. The standard answer i kept getting from customer service was that despite being a customer of at least three years and being billed at the correct address for the duration, i had to prove i lived at my address before they would correct their mistake. Anyway, 6 phone calls and £30 later we are still battling with them over reconnection fees, films we haven't watched and other money we do not owe them. I always thought virgin was a brand you could associate value to, but i have been sadly mistaken and wouldn't take another contract out with them if they paid me. If this site would allow me to leave no stars i would do so, however i have had begrudgingly given 1 out of 5.

  • Guest 6th Nov 2009

    Reviewer rating: 2 stars


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    Their email service is rubbish. I went nearly a month without receiving one email only to be told, after extensive enquiries, that my email address wasn't suitable - one that I'd been using for several months beforehand. Total lack of customer care.

  • Guest 6th Nov 2009

    Reviewer rating: 3 stars


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    Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed with these statements. I do not recommend Virgin Media to anyone!

  • Guest 5th Nov 2009

    Reviewer rating: 3 stars


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    Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed with these statements. I do not recommend Virgin Media to anyone!

  • aljeada 4th Nov 2009

    Reviewer rating: 1 stars


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    I should get up to 20mb speed with virgin broadband but what i really get is 1 to 3mb most of the time (some times when I watch youtube it stops for buffering) how does this happen with up to 20mb speed!!!??.
    They have installed 3 weeks ago and when I rang them to tell them about the low speed they said they will solve it but they have not yet. moreover, when I rang them thy kept me on hold for about 30mins or maybe more yesss more than 30 mins!!!??
    In addition to the late of installation (11 da ...

  • Guest 4th Nov 2009

    Reviewer rating: 5 stars


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    VIRGIN MEDIA
    it really isnt that bad if people wernt ringing up changing there services all the time. i rang them to sign up 1 week later a guy came to install my services and give me a modum help me set it up on my computer. i bought a phone a couple of days later and then virgin rang me up to deliver a t.v box for me. i had that for about a month and decided to upgrade to v+ hd.
    people read the bloody small print!!!!! no company will keep you at the same rate. Most people who complain about v ...

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    if your thinking of going virgin please do yourself a favour dont

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    Veru slow adsl speeds in evening, customer service terrible over hour to even get an answer and then only fobbed off. Help/support forums also waste of time, I am not even going to try to get a resolution to my problems just getting my mac codes and leaving after 10 years.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    After a year with virgin media they havnt fixed my phone line which worked for one day only! Dispite about 6 engineers coming out, they would never get back to me to check its working. They also bump their prices up after a few months of a deal, dispit the salesperson insisting its not going to change at all. And now when our broadband is down, its imposible to get hold of them for free because the phoneline is broken. no call back number, 20 mins waiting to be conected then got off. Have stoppe ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Virgin media are rubbish!!! we have been with them for years and are paying 40pounds a month for the 3 bundle (tv broadband and phone), we are also not in a contract anymore with them but still use them,so i decided to call them last night to change my monthly costs from the 40pounds to the advertised 16pounds (exactly the same as what i have right now) and after 3 times being on hold for over 10minutes each time i finally got through to "sales" then was told i need to speak with customer care. ...

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    I signed up with Virgin Media 4 months ago and am still having problems trying to reclaim money they've taken from me. The deal looked good to start with, but things soon changed after I signed up for 12 months. The bills are different each month (for exactly the same service) and they charged me £30 for their "FREE" installation! Plus their customer service is horrendous.

    Avoid this company at all costs.

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    Hi

    I looked into Virgin Media, with a view to taking out a Package including Broadband, TV XL and phone, but the reviews didn't seem too promising for customer service. Eventually I decided to try them and proceded to the online website where I filled in my details. When ready to confirm, their website froze, I re entered my requirements several times but with no luck, eventually I gave up. Two days later Virgin Media phoned me up asking whether I would like to proceed with the order. I said no ...

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    Telewest used to be great - well worth the premium that was charged. Since the NTL merger and Virgin took over the service has deteriorated. In terms of

    Speed - its now throttled with a download limit triggering the throttling

    Cust Service- technical support know considerably less than I do (oh dear!)

    Cust Service- the awful pay to report a problem is gone but don't think that its much of an improvement as they'll try and get you to repeat the rebooting the modem that you heard about 100 time ...

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    Absolutely appalling. I wish it was possible to put the stars into negatives. Installation took almost two months. The guy wrote my mobile number down wrong when they came to set up the account (because they had to check in person whether they could install it first for some stupid reason) so that when the engineer couldn't come because of the weather, they couldn't get hold of me. Obviously they didn't bother calling my work number or sending me an e-mail, both of which were right. Then it took ...

  • Guest 25th Oct 2009

    Reviewer rating: 2 stars


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    The service itself is good, it's what happens when there is a problem of any kind that the customer experience descends to the nightmarish. They should win an award for truly appalling customer 'service'. I would have given them no stars for it if that had been possible. After negotiating the seemingly endless 'press 1,2,3' etc options you then face a barrage of security questions before you can say a word about what you called for. The call centre script reader then finds your enquiry is not o ...

  • purewalk 23rd Oct 2009

    Reviewer rating: 1 stars


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    They made my life a misery for 14 months. I got locked into a contract through bare faced lying by their customer service and I have finally managed to escape this year.

    I am sorry that I can not go into too much detail because I would be here all day. To sumarize, they over charged me several times and then refused to refund me immediately. To compensate for the overcharge they placed me on an exclusive discounted contract that the telephone staff said I could cancel at any time with no penalt ...

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


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    I moved into a student house with a friend and my girlfriend at the start of September. We were initially going to go with BT as it was cheaper (line is £11 + O2 Broadband at £7.50 a month and I have had excellent service in the past). Anyway, turns out BT couldn't find the house and would only give us a line if we paid the installation fee ~£125 and if they found a line they would refund us, we didn't want to risk it so we decided to go with virgin which worked out to be &poun ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    Signed up to Virgin Media as I wanted optical speed. Virgin Media is not worth the hassle.

    Always on the phone for at least 20 minutes and being transferred typically 2 to 3 times every time.

    First scheduled installation and they didn't pitch. They were able to re-schedule another vist a month later. At this visit they didn't bring the wireless N modem or N dongle let alone HDMI cable for the V+ I also signed up for. They couldn't connect the telephone and 6 days after the "installation" my ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    I decided to leave Virgin Media after they couldn't handle a simple house move, constantly getting the two house details mixed up and twice not calling me to let me know they couldn't connect the service. (they did send an e-mail on one occasion to let me know I didn't have broadband - the irony!)
    One thing to watch out for, I chose the Virgin Media deal back in 2005 because it did not tie you down to a contract. Now I'm leaving, I am made aware that I'm tied in for a year. I'll be fighting that ...

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    Absolutely useless.
    Attractive initial prices, marred by substandard installation, support, consistency of speed.

    If you brave the 15 minute plus queues for support you will reach an Indian call centre with no useful information.

    If you brave the queue for the disconnections section you will reach UK people who will lie their heart out to get you to stay.

Related categories

  1. Internet Service Providers