Scotties Reviews - www.scotties.co.nz

★★★☆☆
3.5 / 5
66
67% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Scotties www.scotties.co.nz - Ask a question now

Media Gallery for Scotties www.scotties.co.nz

Scotties www.scotties.co.nz

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“NZD 3,500 deposit fully deducted no refund after 12 days”

Written on: 24/01/2017 by hermannjosef (1 review written)

Scotties needs badly some investment into office infrastructure and staff; as is, only backpackers standard. In particular frustrated to note after lease that the said blocking of the NZD 3,500 deposit has been in fact a full deduction. 12 days after return of vehicle (no complaints or damages)no refund, no communication. So, this was been a clear lie from Scotties at AKL airport office. This happens the very first time to me, using car hire 6-10 times p.a. sorry, guys, but clearly a NO in terms… Read Full Review

Report this review
★☆☆☆☆

“Bad very bad”

Written on: 03/01/2017 by Jaylah103 (1 review written)

I had a very bad experience with Scotties at queenstown. We rented a car via economy rental car and we booked an economy size car. By economy car we meant small car (golf, polo, etc) as it is easier to park and they gave us a 2002 nissan @ 75 USD with 200k kms and all scratched from outside and bad from inside. The guy at the reception desk was super rude and super disgusting in talks. According to him " As we didnt want to spend money, hence we only get this metal scrap". Since all cars around… Read Full Review

By Anniescott

Written on: 20/01/2017

We are very sorry this did not work out for you. This was through our very busy time. We were answering phones but the share volume of calls was crazy. We are looking at our phone systems to cope with this. Most companies charge for flat tyres to be changed as it is not us but the company that we call to assist them charging. We do sell windscreen and tyre insurance which he did not take. The cost of the car was $45.00 per day not $75 or $112.

Thanks for your valuable feedback and we will discuss what we can do in the future to address these issues. We would never say " Renting car with us does not mean that we are at your service" and"its not their problem if the car breaks down". We always help our customers and do not want them to have to pay unnecessary money for someone to change their tyre. If they were nearby we would have assisted them but can not drive hours to change a tyre over a busy Christmas period.

Reply to this comment

Yadup's Comment

Written on: 21/01/2017

Thank you for your reply. The problem is not the car or the service provided. The problem was the attitude and the super rude behaviour of your agent in queenstown. The sentence that I quoted about service was litterly told by your french agent. Had your agent been polite we would have let everything go. We were travelling all the way from Canada and got this type of behaviour. Nothing is more expensive than self respect. The car was 45 USD but with taxes it was 75 USD but we were charged 112 USD. Please ask your agent in queenstown. I appreciate that you took time to read and reply this. Best Regards.

Reply to this comment

Yadup's Comment

Written on: 21/01/2017

Thank you for your reply. The problem is not the car or the service provided. The problem was the attitude and the super rude behaviour of your agent in queenstown. The sentence that I quoted about service was litterly told by your french agent. Had your agent been polite we would have let everything go. We were travelling all the way from Canada and got this type of behaviour. Nothing is more expensive than self respect. The car was 45 USD but with taxes it was 75 USD but we were charged 112 USD. Please ask your agent in queenstown. I appreciate that you took time to read and reply this. Best Regards.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“avoid at all costs”

Written on: 10/01/2016 by bigsec1 (1 review written)

paid for mid size sedan and was met with a small hatchback, had to wait an hour for our replacement. after a 35 hour journey ..not good.we had a 4 yr old Nissan sylphy which was poorly maintained. the real horror began when returning the vehicle. after 3 hrs of driving we arrived at the office at 6 am. nobody was there so we had to ring a mobile number, the young lady explained they did not open til 9 I told her I had paperwork from them saying meet and greet 6am to 5 pm, she then called me a… Read Full Review

By Anniescott

Written on: 19/02/2016

These were the rudest people we have had the pleasure of meeting all year.

Yes one of our staff made a mistake entering the booking but as soon as the customers mentioned they booked a bigger car they were immediately changed into one. No wait time as it was fixed while they did the paper work.

The car was checked for faults after the hire and none were found. The next customers raved about it.

They had 3 options presented to them for after hours drop off ,none of which they did. They rang one of our staff at 0500 hrs , woke them from a deep sleep and abused the hell out of them. They would not listen to any solutions that were put to them.

If they thought this was horrific I hate to think how they would react to a real crisis. Avoid at all cost

Reply to this comment
Report this review
★★★★★

“Good Deal”

Written on: 08/01/2016 by loyann (1 review written)

Really happy with my experience with Scotties. Rented a couple of time from them, in Auckland and Christchurch. Both cars where in good condition, clean, and delivered on time. I have been picked up at the airport each time, and both employees where really nice. Took time to give me direction, drew and print me maps. … Read Full Review

By Anniescott

Written on: 19/01/2016

Thanks heaps, good it all went to plan.

Reply to this comment
Report this review
★★★★★

“Convenient, Reliable, Quality, and Inexpensive!”

Written on: 04/12/2015

Our experience with Scotties was flawless. We rented their economy car for 5 days and were greeted upon arrival by two wonderfully energetic employees at their office. The office is just a stone's throw away from the terminal (a short 5 min walk at most), so don't be thrown off by the fact that they're not one of the companies that have an office inside the terminal. The price savings is well worth the short walk. The car itself was in great shape, the interior had been cleaned and ran… Read Full Review

By Anniescott

Written on: 19/01/2016

Thanks for your kind words.

Reply to this comment
Report this review
★★★★☆

“Excellent Service”

Written on: 19/07/2015 by Morrisem72 (1 review written)

We inexpensively hired a very reliable vehicle for a week from the Auckland Airport. The staff member was there to collect us and provided really good advice and help. When I go back next year, I will be hiring from Scotties again… Read Full Review

By Anniescott

Written on: 19/01/2016

Look forward to your return.

Reply to this comment
Report this review
★★★★☆

“no hassles”

Written on: 17/04/2015 by Kearney24 (1 review written)

Easy to organise. Good clean older style reliable car. Easy drop off… Read Full Review

Report this review
★★★★★

“A good deal on a rental car in NZ”

Written on: 11/04/2015 by Graheme (1 review written)

I have rented cars from Scotties for more then 20 years. Usually for about a month while we visit family in NZ. Service as always been spot on! and the cars are always clean and well maintained. Airport pickup and drop off at AKL is friendly and quick. Truly a no-hassle experience. Strongly recommended by a kiwi from NY… Read Full Review

Report this review
★★★★★

“Great service at a great price”

Written on: 01/02/2015 by EddieH11 (1 review written)

This was an excellent rental experience. Airport pick up was quite easy. When I had to phone to add a second driver or arrange vehicle return, the phone service was excellent and hassle free. I especially liked the ability to leave the car at my airport hotel and not have to worry about returning it before and early flight. I will definitely use Scotties again if I have the chance. The best rental experience I've had at the best price, the car wasn't brand new but had only done 70,000km so was… Read Full Review

Report this review
★★★★★

“Great Value Car Hire”

Written on: 28/01/2015 by TimmyTeddy (1 review written)

Hired a Toyota Estima for a week long drive around Northland. Covered 1700+ km with no problems, the car ran perfectly. Although it had been well used and showed some battle damage, it was comfortable and everything worked. Unfortunately chipped the windscreen when driving through some road works and picked up a puncture on the last day, but the paperwork was efficiently completed when the car was returned. Drop off at Auckland Airport was good and very quick. So an excellent experience and… Read Full Review

Report this review
★★★★★

“backpacker car at its best”

Written on: 28/01/2015 by endlessfreedom (3 reviews written)

For the fourth time I rented a backpacker car from Scotties for 3 month. Its so easy, you get your car at the airport and can enjoy beautiful NZ. If something went wrong AA Service is there, or just call them. Scotties have good rates and best service always friendly stuff. During all my traveling I felt well protected. I really can recommend Scotties for your next NZ visit. I´ll be back in a few month for my fifth season… Read Full Review

Report this review
★★★★★

“Great service! Saved our trip!”

Written on: 14/01/2015 by distantshores (1 review written)

After finding out that many other car rental companies list cars online that aren't actually available (in addition to having mileage limits and tons of extra fees) we could hardly believe our luck in finding Scotties. We didn't think we'd be able to find a car, and were worried our vacation in the South Island would be ruined when Scotties helped us out. All the guys at the office were incredibly helpful, and they talked straight to us with no salesman talk. We felt like we were borrowing a… Read Full Review

Report this review
★★★★★

“great service”

Written on: 02/01/2015 by azVogel38 (1 review written)

Great little car, staff at Scotties where very helpful with all aspects of the hire they could not do enough,They made it so simple. Would defiantly deal with this company again… Read Full Review

Report this review
★★★★★

“THE BEST!!”

Written on: 31/12/2014 by KennethGaskell (1 review written)

Scotties is the best car rental experience I have EVER had in over 50 years of renting cars for business in the United States and for pleasure in the United Kingdom, Canada and South Africa. We were picked up from the ship promptly and transported to the office. Our driver answered all of our questions en route. Everyone we came in contact with at Scotties was extremely helpful. I was a little apprehensive about the car based on the prices quoted, however the car was in excellent mechanical… Read Full Review

Report this review
★★★☆☆

“Is this a competitive deal?”

Written on: 05/12/2014 by Garynola (1 review written)

I recently visited the North Island for a eight day holiday, loved the country and had a terrific time. Found good accommodation, cultural shows train and boat cruises, National park visits and all at reasonable prices. So I have to question why my rental vehicle costs were so high. I selected Cartrawler to find a vehicle for me as they are a world wide company and promise 'the greatest selection of cars and prices every time, everywhere' Cartrawler in turn, through their contracted agent… Read Full Review

Report this review
★★★★☆

“Scottie's car rental”

Written on: 17/11/2014 by Conrad1953 (1 review written)

The car was an old Nissan but it behaved well and was comfortable. It took us over some really rough dirt roads and round a lot of hair pin bends without even a squeak of complaint. The young man at the rental office came and found us at the airport and was very helpful. We drove over 1000 kilometers and through one day of almost continuous rain without any problems. There were only two of us, so the fact that the back seat had several rips in the fabric didn't matter, but it would have been a… Read Full Review

Report this review
★★★★★

“Sweet As”

Written on: 15/11/2014

A great company to rent from. Fast and friendly and great value. A true joy, very happy and will use Scotties again and will recommend for sure. The car was clean and well maintained. The staff we all very polite and very helpful with any requests and questions… Read Full Review

Report this review
★★★★★

“Down to earth”

Written on: 08/10/2014 by VanEdwards362 (1 review written)

I had an excellent rental experience with Scotties. I had booked a cheap old car but it was 2004 Nissan Sunny and was very tidy and run on the smell of an oily rag. I called them from the airport and was picked up a few minutes later by a very friendly young chap who made us laugh and gave us plenty of local knowledge, the paper work was easy and we got exactly what we paid for, nothing less, nothing more. as the chap said "Too easy"… Read Full Review

Report this review
★★★★☆

“Review of Pajero Rental”

Written on: 26/07/2014 by Les13 (1 review written)

The car we rented was quite good. It drove well on sealed & unsealed roads. I also had confidence driving the car in tricky icy and snowy conditions while in the Wanaka district. A four wheel drive is essential in the wintery conditions. The pick-up and drop-off were smooth and friendly. Local district road maps would have been an advantage. The wiper blades (front and back) needed replacing otherwise everything was good on a vehicle that had 120,000km on the odometer. Only other problem was… Read Full Review

By Anniescott

Written on: 21/08/2014

Thanks so much for your feedback we are glad you had a great trip.

Reply to this comment
Report this review
★★★★★

“Good value car rental”

Written on: 18/05/2014 by roberton01 (1 review written)

I booked a car for my recent holiday to New Zealand through an online car hire broker called Holiday Autos as the major car hire companies were really expensive. They booked me with Scotties. The car I had was older but spotless on the inside and a really good wee runner. The staff were friendly and overall the whole experience from pickup at Auckland airport at the beginning to airport drop off at the end was excellent. I will use Scotties again on my next trip to New Zealand… Read Full Review

By Anniescott

Written on: 21/08/2014

Thanks so much for your review we are glad it went well.

Reply to this comment
Report this review
overview