Scotties Reviews - www.scotties.co.nz

★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT RENT FROM SCOTTIES”

Written on: 16/03/2015 by Lidya (1 review written)

DO NOT RENT FROM SCOTTIES Prior our arrival to Auckland, they did not communicate the location of the car so had to call them from the airport. The car was 13 years old, not maintained, not serviced and consequently broke down; the replacement car was 10 years old. We were charged over £1000 for 22-days car hire: £720 to the agent AtlasChoice and Scott Services charged a further £300 for additional fees which included their insurance, following their incompetent cancellation of our rental… Read Full Review

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★★★★★

“Great service at a great price”

Written on: 01/02/2015 by EddieH11 (1 review written)

This was an excellent rental experience. Airport pick up was quite easy. When I had to phone to add a second driver or arrange vehicle return, the phone service was excellent and hassle free. I especially liked the ability to leave the car at my airport hotel and not have to worry about returning it before and early flight. I will definitely use Scotties again if I have the chance. The best rental experience I've had at the best price, the car wasn't brand new but had only done 70,000km so was… Read Full Review

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★★★★★

“Great Value Car Hire”

Written on: 28/01/2015 by TimmyTeddy (1 review written)

Hired a Toyota Estima for a week long drive around Northland. Covered 1700+ km with no problems, the car ran perfectly. Although it had been well used and showed some battle damage, it was comfortable and everything worked. Unfortunately chipped the windscreen when driving through some road works and picked up a puncture on the last day, but the paperwork was efficiently completed when the car was returned. Drop off at Auckland Airport was good and very quick. So an excellent experience and… Read Full Review

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★★★★★

“backpacker car at its best”

Written on: 28/01/2015 by endlessfreedom (3 reviews written)

For the fourth time I rented a backpacker car from Scotties for 3 month. Its so easy, you get your car at the airport and can enjoy beautiful NZ. If something went wrong AA Service is there, or just call them. Scotties have good rates and best service always friendly stuff. During all my traveling I felt well protected. I really can recommend Scotties for your next NZ visit. I´ll be back in a few month for my fifth season… Read Full Review

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★★★★★

“Great service! Saved our trip!”

Written on: 14/01/2015 by distantshores (1 review written)

After finding out that many other car rental companies list cars online that aren't actually available (in addition to having mileage limits and tons of extra fees) we could hardly believe our luck in finding Scotties. We didn't think we'd be able to find a car, and were worried our vacation in the South Island would be ruined when Scotties helped us out. All the guys at the office were incredibly helpful, and they talked straight to us with no salesman talk. We felt like we were borrowing a… Read Full Review

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★★★★★

“great service”

Written on: 02/01/2015 by azVogel38 (1 review written)

Great little car, staff at Scotties where very helpful with all aspects of the hire they could not do enough,They made it so simple. Would defiantly deal with this company again… Read Full Review

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★★★★★

“THE BEST!!”

Written on: 31/12/2014 by KennethGaskell (1 review written)

Scotties is the best car rental experience I have EVER had in over 50 years of renting cars for business in the United States and for pleasure in the United Kingdom, Canada and South Africa. We were picked up from the ship promptly and transported to the office. Our driver answered all of our questions en route. Everyone we came in contact with at Scotties was extremely helpful. I was a little apprehensive about the car based on the prices quoted, however the car was in excellent mechanical… Read Full Review

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★★★☆☆

“Is this a competitive deal?”

Written on: 05/12/2014 by Garynola (1 review written)

I recently visited the North Island for a eight day holiday, loved the country and had a terrific time. Found good accommodation, cultural shows train and boat cruises, National park visits and all at reasonable prices. So I have to question why my rental vehicle costs were so high. I selected Cartrawler to find a vehicle for me as they are a world wide company and promise 'the greatest selection of cars and prices every time, everywhere' Cartrawler in turn, through their contracted agent… Read Full Review

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★★★★☆

“Scottie's car rental”

Written on: 17/11/2014 by Conrad1953 (1 review written)

The car was an old Nissan but it behaved well and was comfortable. It took us over some really rough dirt roads and round a lot of hair pin bends without even a squeak of complaint. The young man at the rental office came and found us at the airport and was very helpful. We drove over 1000 kilometers and through one day of almost continuous rain without any problems. There were only two of us, so the fact that the back seat had several rips in the fabric didn't matter, but it would have been a… Read Full Review

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★★★★★

“Sweet As”

Written on: 15/11/2014

A great company to rent from. Fast and friendly and great value. A true joy, very happy and will use Scotties again and will recommend for sure. The car was clean and well maintained. The staff we all very polite and very helpful with any requests and questions… Read Full Review

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★★★★★

“Down to earth”

Written on: 08/10/2014 by VanEdwards362 (1 review written)

I had an excellent rental experience with Scotties. I had booked a cheap old car but it was 2004 Nissan Sunny and was very tidy and run on the smell of an oily rag. I called them from the airport and was picked up a few minutes later by a very friendly young chap who made us laugh and gave us plenty of local knowledge, the paper work was easy and we got exactly what we paid for, nothing less, nothing more. as the chap said "Too easy"… Read Full Review

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★☆☆☆☆

“Worst car rental experience I have ever had”

Written on: 30/07/2014 by Phs989 (1 review written)

I rented a car using Scotties - booked through a travel agent in AU not directly - and the service received was just shocking. Im a very laid back individual so for me to get to the point of writing a review this negative things just had to be diabolical. I will reference i rented back over Christmas and New Year and recently rented a car in AU and had the most pleasant experience so i felt i had to recall the horror of the Scotties experience. The car we were given firstly had a cracked… Read Full Review

Anniescott's Response to Phs989's Review

Written on: 21/08/2014

We are sorry this customer was not able to be satisfied. We are closed Christmas day and so left a car for him at the airport as agreed with a child seat. Many of our staff drive for miles to be with family for one day so it is also a short day.

Due to unforeseen circumstances we had to move offices on the 24th of December. The busiest day of the year and also busier because we have to process all the cars for christmas as well.

Auckland is booked out of cars at christmas. This car arrived back with a broken windscreen and as everyone is so busy and most businesses close at 12.00 midday it was impossible to get it fixed. We could have just cancelled the rental but I am sure this easy going man would have been very happy for us to do that as he would not have got a car as nobody in Auckland had any.

We always fit the car seats for customers. Somehow this got missed in the business of the day. The instructions for fitting the seat are on the seat and very straight forward.

We are sorry the GPS didn't work. A staff member spent a long time with these people trying to get things right with them.

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★★★★☆

“Review of Pajero Rental”

Written on: 26/07/2014 by Les13 (1 review written)

The car we rented was quite good. It drove well on sealed & unsealed roads. I also had confidence driving the car in tricky icy and snowy conditions while in the Wanaka district. A four wheel drive is essential in the wintery conditions. The pick-up and drop-off were smooth and friendly. Local district road maps would have been an advantage. The wiper blades (front and back) needed replacing otherwise everything was good on a vehicle that had 120,000km on the odometer. Only other problem was… Read Full Review

Anniescott's Response to Les13's Review

Written on: 21/08/2014

Thanks so much for your feedback we are glad you had a great trip.

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★★★★★

“Good value car rental”

Written on: 18/05/2014 by roberton01 (1 review written)

I booked a car for my recent holiday to New Zealand through an online car hire broker called Holiday Autos as the major car hire companies were really expensive. They booked me with Scotties. The car I had was older but spotless on the inside and a really good wee runner. The staff were friendly and overall the whole experience from pickup at Auckland airport at the beginning to airport drop off at the end was excellent. I will use Scotties again on my next trip to New Zealand… Read Full Review

Anniescott's Response to roberton01's Review

Written on: 21/08/2014

Thanks so much for your review we are glad it went well.

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★☆☆☆☆

“Worst Car Renatal Company”

Written on: 01/03/2014 by Carney378 (1 review written)

This was the most unorganised, unefficient car rental company i have ever used! Not to mention more expensive than other companies. I am disgusted with the service that they provided for us when using them on our new zealand holiday trip, and do not recommend this company to anyone. I suggest to use companies such a Thrifty or Hertz. We were ripped off, and tried to contact Scotties to resolve our unsatisfactory experience with them, and they completely ignored us. Once they have your money… Read Full Review

Anniescott's Comment

Written on: 04/03/2014

Please email us as we take all complaints very seriously and never ignore anyone.

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★★★★★

“GREAT FUN CAR”

Written on: 26/02/2014 by greatlifetime (1 review written)

We would like to thank Scotties car rental for looking after us. We hired a Mazda mx5 and had a ball.New Zealand is a great country to drive around with the roof down. Scotties is a great company to deal with .They couldnt do enough for us Scotties picked us up at our Auckland hotel and drove us to their car hire depot. The car was spotless'gave us a free GPS and when we return the car a week later drove us to the nearest petrol station then onto our hotel in Auckland… Read Full Review

Anniescott's Response to greatlifetime's Review

Written on: 04/03/2014

Thanks for the lovely comment. Glad you enjoyed your holiday.

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★★★★★

“HIghly recommended”

Written on: 27/01/2014 by endlessfreedom (3 reviews written)

I got a backpacker car for three month for a great rate and good service. The battery went off, I got a new one right away. The car took me more then 4000 km through New Zealand and I recommended to backpacker friends and they got a great deal too… Read Full Review

Endlessfreedom's Response to endlessfreedom's Review

Written on: 27/01/2014

sorry, the value for money must have 5 stars

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Anniescott's Response to endlessfreedom's Review

Written on: 18/02/2014

Thanks for your lovely comment.

Annie

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★★★☆☆

“Not Very Professional”

Written on: 26/01/2014

Had a 10 day car rental with Scotties in New Zealand which I had booked through Holiday Autos, picking up the car from Queenstown Airport. On arrival we rang the number provided to organise the shuttle to pick us up and take us to our car which was not parked at the airport ( we understood this from the booking) . When I rang there seemed to be some confusion over the booking and it took about 10 minutes to sort out that we did indeed have a car. We then waited another probably 20 minutes for… Read Full Review

Anniescott's Comment

Written on: 18/02/2014

2 Things here we have changed our provider and are in the process of changing the older Pajero for two Brand new SUV

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★☆☆☆☆

“Don't use them - pay more”

Written on: 13/01/2014

Booked a car via Atlas.com and paid in advance. Booking was passed to a company called Letz who passed it on to their sister company called Scotties. The car was due to be picked up close to our hotel in Downtown Auckland. After several phone calls, we had to take a taxi ride to their depot. The car had over 230,000 km on the clock, had two hub cabs missing, no tono cover so our luggage was exposed, windscreen wiper blades worn out, air conditioning barely functioned. The road worthy cert was… Read Full Review

Anniescott's Comment

Written on: 21/01/2014

We looked after these people when no one else would as every one was booked out.They left it very late to book. We only had our backpacker range left. We give customers a clear drop off sheet and a Toll free number to contact us. Letz is not a sister company to Scotties

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★★☆☆☆

“Difficult”

Written on: 03/01/2014

We found Scotties with a web trawleafter and chose an airport presence option. After it was booked we received an email telling us this was not the case. We went through the process of filling in a secure form for an 'after hours' pickup from a local motel, and followed up with phone calls. Unfortunately when we turned up (after midnight) no vehicle had been left for us. We tried the phone number but, as it is only manned from 6am-6pm that did not help. It was only after we started trying to… Read Full Review

Anniescott's Comment

Written on: 21/01/2014

Every night of the year we leave cars for people after hours as many planes arrive after midnight. We have a after hours number for the rare occasion it goes wrong and as in this case we gave them a car to get to their accommodation for the night

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