Dan Dooley Reviews

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Latest Reviews

★★★★★

“Excellent experience”

Written on: 31/08/2014

We booked this car at very short notice, when let down by another company. The rate was great, as was the service from the person at the desk at Dublin Airport and the one who drove us to our car. The car was virtually, new, and was clean and economical. We found no hidden extras and would use them again… Read Full Review

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★☆☆☆☆

“Terrible experience!”

Written on: 12/08/2014 by sidhun (1 review written)

We had a terrible experience with Dan Dooley car rental. We pre-paid our rental ($1500 USD) and picked up our car after arriving at Dublin airport from the U.S. The car was a standard (stick shift). My husband's regular car at home is a standard, and he has 20 years' experience driving standard. As we were leaving the car rental lot, he noticed the gears slipping. The problems continued and, five minutes after leaving the rental lot, the clutch on our car gave out entirely. This was terribly… Read Full Review

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★☆☆☆☆

“Dishonest and Lots of Extra Charges”

Written on: 10/08/2014 by Adalynne103 (1 review written)

I sent multiple emails to the company confirming that I was covered under my credit card's car rental insurance. Upon arrival I was told that this wasn't the case and that I had to pay $400 for car insurance and that they would hold $2,500 for the deductible. After I returned the car to the airport in perfect working condition they held the $2,500 for over 2 weeks even though I contacted them multiple times requesting to remove the charge. This company is shady and they do not operate… Read Full Review

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★☆☆☆☆

“never again with dooley”

Written on: 14/06/2014 by johnmichaelc (1 review written)

Arrived at Shannon about6:45am. Went to rental counter. Reservation(made in Boston) was nowhere to be found. "No problem", she says,"We will get you a car". I waited for about 15 Min. while she was on the phone. I was told at that time it would take a bit longer and to go upstairs and get breakfast and she would come and get me. 45 min later after a long feed, I went back down stairs."A few more min",she says. I went outside for a walk. 30min later. back at counter. No car yet. "Someone is… Read Full Review

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★★★★☆

“If you research the trip will be great”

Written on: 13/06/2014 by Porterfield1945 (1 review written)

Besides reading reviews here...if you just do some simple inquiries they all say to make sure to get the extra inxurance, add the tire and mirror insurance and that every rental company will hold an amount on your credit card for possible damage etc. Once I saw these tips online, that is exactly what I requested in my quote and exactly what we got when we rented it. The other Tip I found online was to never book a car rental in a package because the package deal ( to make it such a deal )… Read Full Review

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★☆☆☆☆

“Terrrible Customer + Hidden Extras Dan Dooley”

Written on: 12/06/2014 by Wrenok390 (1 review written)

Overall I can't recommend this car rental ...was over charged for pertol.I've used like 20 euro tops (6,5 l/100 avg Diesel)...charged 40.You'll have to pay 100 euro deposit for petrol and if you need to drop car in Shannon airport there is no petrol station on the way so you need to go back to Shannon Town to refill ..imagine being on morning rush to the airport you don't really want to reverse to go back like 12 miles ...they will charge extra for petrol in fact they have distributor next to… Read Full Review

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★★☆☆☆

“Dishonest company”

Written on: 01/06/2014 by Ontevreden (1 review written)

We booked for our trip in Ireland a car by Doodley. Beside we took an insurance all in by Allianz Global Assistance. After arriving by the desk of Dooley, the insurance was apparently worthless and we had to take either a new Assistance or to give guarantee of 1.800 euro. Due the credit card was limited, we had to take a second insurance. Moreover they didn't respected the agreed price by booking but charged 51 euro's extra. The costumer at the desk was not as friendly or helpful as should… Read Full Review

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★★★★★

“Great Experience”

Written on: 16/04/2014

I bought the full insurance and everything they promised they delivered. Had to replace a tire after blow-out and no questions asked. reimbursed with no problems… Read Full Review

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★★☆☆☆

“Beware of CDW and fuel charges!”

Written on: 22/01/2014 by Joel80863 (1 review written)

First, let me start with the positives. I read reviews that said that they rent old heaps. I booked through a package and I got a full size, four door diesel sedan. Yes, it had 70K km on the odometer, but it was in good shape and diesel cars last forever. It was more than adequate for four adults and luggage, and I got 45 mpg with it. At rental, they specified a "large" dent in the rear bumper. When I looked, it was barely noticeable. They promised a walk around of the car prior to drive… Read Full Review

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★☆☆☆☆

“rip off!”

Written on: 22/11/2013 by cust53 (1 review written)

With another couple, we bought a package vacation from Great Value Vacations. Each couple bought a trip to Ireland which included a small manual transmission car. Dooley had us listed as having the car for 7 days and we were only going to be there for 6. We were told that we could upgrade to one larger car which we did. We were then charged 70 euros (almost $100) to have two drivers on the car, which was ridiculous since we would have had two drivers if we had used two cars. We decided to… Read Full Review

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★★★★★

“Very good service!”

Written on: 07/10/2013 by vacationtime (1 review written)

Had a very good experience with Dan Dooley Car REntal. Picked up our car at Dublin Airport and returned it four days later. Great price on an automatic car. And the people who work there were super nice and friendly! I actually forgot my smartphone in the car, and one of the attendantsĀ found it for me and brought it back while I was still in the office. I found that super nice and honest....he could have just stolen it but he was honest in bringing it back for me. That's really cool. It made… Read Full Review

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★☆☆☆☆

“They will try to rip you off!!!!”

Written on: 21/08/2013

The Car was in good shape no complaints there but our window got busted out by thieves, we filed a police report and returned the car and we were told we would be responsible even though we did take out insurance. We asked about how much we could expect and they couldn't tell us. A month later we get a charge on our credit card for 1,547.00!!!! Yes I did type that correct ONE THOUSAND FIVE HUNDRED FORTY SEVEN DOLLARS!!!! They are taking advantage of customers who are out of their country… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!! Do your research before with additional...”

Written on: 26/07/2013 by merockas1402 (1 review written)

We just got back from a weeks stay in Ireland. We picked up our car at Dublin's airport. We of course were shocked, like all other reviewers, with all the additional fees and costs. Our one week (through Expedia was less than 300 euros) once we got there it was closer to $900. In the US, we do not get charged for having an additional driver listed. Dooley's charges for this. We upgraded to higher insurance coverage and then they said, well the tires and glass are extra charges for… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 13/05/2013

Dan Dooley Car Rental- Rip-off company. Fine print sharks. Rented 6 day compact car- at pick-up, got a beat -up car with 170,000 km on it. By the time I got all the dings documented, the rental papers had an x on every body panel marking sites of damage. Do this, or they will claim you did damage and bill you. After add-ons in the fine print at airport, car cost over $100 US per day we had it. They lied in my face about gas charges if you bring it back less than full. Said they only… Read Full Review

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★☆☆☆☆

“Incident on: 14/01/2013”

Written on: 29/01/2013 by jodriscoll (1 review written)

My girlfriend and I arrived at the Dublin Airport and immediately checked car with Attendant #1, returned our GPS and notified him of any issues we had with the vehicle. We then went upstairs to the airport, notified the Dooley attendant at their booth and proceeded into the dining area of the Airport. As we walked into the dining area, I realized I forgot my iPhone 5 in the center console of the car. I immediately ran back to the desk and spoke with the service woman from Dooley who was… Read Full Review

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Stintdrum's Response to jodriscoll's Review

Written on: 29/03/2013

Well done for sticking to your guns.

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Juliarosecat's Response to jodriscoll's Review

Written on: 27/04/2013

Wow, I am glad I read this. Will take DD off my list. Thanks for you service

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★★☆☆☆

“Dan Dooley Car Hire....DON'T DO IT!”

Written on: 09/10/2012 by Dugx2 (1 review written)

I rented the vehicle from Dan Dooley in Dublin. I opted to to pay for the better insurance and for a GPS. When I got in the vehicle is was very dirty inside and the back seats had stains on them. I found trash in the door that I can only assume was left by the person before me. As usual, I check the outside of the vehicle for mamage and found scratches and what not. Most were marked down by the attendant. Right off the bat, the GPS didn't work. Wew had to go back inside to get a diffrent… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 31/05/2012

Just a few words, Bait and switch, old and rickety, What customer service? Never again. Long story short don't rent from them… Read Full Review

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★☆☆☆☆

“Old Vehicles and Disrespectful Customer Service”

Written on: 10/05/2012 by phillylarkin31 (1 review written)

I would urge anyone thinking of using Dan Dooley Car Rentals (DDCR) in Ireland to reconsider. As per several online reviews I found that their vehicles are old with high mileage on the clock. But their customer service usually gets good reviews right? Not in my case. I live overseas and rent vehicles several times a year in Ireland when visiting on business and leisure time. I have rented several vehicles with several different companies and feel relatively well versed to speak about rental car… Read Full Review

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Phillylarkin31's Response to phillylarkin31's Review

Written on: 11/06/2012

UPDATE:
1. I can today rent the vehicle online for Euro 54 cheaper than the aforementioned "best" price I was being offered by the CEO of Dan Dooley Car Rentals.
2. Dan Dooley charged me for a full tank of petrol despite only using half of it. This was NOT explained to me upon my rental of the vehicle.
3. Dan Dooley has contacted me and this website to request that this review be taken down. I am refusing. The customer service and frankly abysmal lack of respect I am being shown by this company needs to be heard. I am entitled to my opinion.
4. I have offered to discuss this via telephone but Dan Dooley has chosen to e-mail this review centre website instead of speaking with me directly.

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★☆☆☆☆

“I sure wish I would have checked up on Dooleys beforehand!”

Written on: 14/03/2012 by Kathleen2012 (1 review written)

This car rental company was recommended to me by Dublin Tourism. Not only were we shocked at their service at the time we picked up the car, I am not any more impressed with their attitude when I got home and complained. But now I know why - the threat of posting negative comments regarding them is clearly just a drop in the bucket as I see there are negative comments all over the internet!!! We were hoodwinked into taking their insurance at an additional and unplanned extra cost of 453… Read Full Review

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Kathleen2012's Response to Kathleen2012's Review

Written on: 15/03/2012

For the record, I only put one star because there was no option to put none.

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★☆☆☆☆

“I would not recommend them to an enemy let alone a friend”

Written on: 28/02/2012

We where met as arranged at the ferry port all was well although the receptionist was clearly in a hurry she rushed through the paper work explaining the fuel was paid for and we would get a credit for any unused which we have since been told is not the case and we owe them 22 Euro despite having a receipt for 90 Euro for fuel. The car was a Peugoet 308 auto diesel eco car It was a nightmare to drive no explanation of how to overcome the eco bit were it cut out every time you stopped in… Read Full Review

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Phillylarkin31's Comment

Written on: 08/06/2012

Here here I fully agree!

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