- Review Centre
- Travel
- Travel Services
- Car Hire
- Dan Dooley
- Overview
Have a picture of Dan Dooley Car Hire?, please send it to us.
| Value for Money | 3.8/10  |
|---|---|
| Overall rating | 2.5/10 |
Full review by
Gillacs
on 27th Jun 2008
User Rating : 2
Respect :
0
Good Points: Very friendly and helpful staff.
Bad Points: No aerial on the car hence no radio reception GPS kept losing signal - had to be replaced. Petrol tank not full when collected and charged 60 euros to my credit card even though I returned it with a full tank - had to chase for refund.
General comments: No Hidden Extras doesn't imply that we were charged 60 euros immediately to our credit card and then when you return the car with a full tank they don't always agree - in my case 9 euros to be deducted from the refund, which I have yet to receive a week later.
Certainly wont be using them again.
Gillacs's review and ratings | 107 words
Review by
66cars
on 26th Feb 2008
User Rating : 0
Respect :
0
Customer service was awful. They tried to charge us for a missing spare wheel that was never there in the first place when they gave us our car. Additionally, they started off speaking English and then changed to speaking Gaelic on the phone when they were discussing the missing wheel. We were never even given the opportunity to look over the vehicle when they gave us the car and we never signed anything to accept the car as is. As far as we were concerned, all was right with the car. But the ...
66cars's full review | 136 words
Review by
bpl
on 23rd Dec 2007
User Rating : 9
Respect :
0
We are an ex-pat family and have used Dan Dooley for a number of years now, primarily for vacation rentals in Munster, and so primarily renting in Shannon. Staff have been helpful and courteous (and remarkably stable from year to year). Vehicles have been as advertised, reasonably low mileage (3000 - 25000 Km) and in good condition. Hub-caps ARE often held on by nylon ties, as someone else points out, but that's to save losing them on a bumpy country road and having to pay for the replacement ...
bpl's full review | 231 words
Review by
hifive
on 4th Oct 2007
User Rating : 1
Respect :
0
My friends and I experienced a flat tire on our trip with a car from Dan Dooley, which we felt was caused by a tire initially mounted on a bent rim. Dooley personnel however, waisted no time in charging us for a new wheel and tire. Although we pointed to the other bent rims of the car stating that was the general condition of the car we received, they however, still denied our claim.
hifive's full review | 128 words
Review by
jmonckton
on 6th Jul 2007
User Rating : 1
Respect :
0
Very unsatisfactory customer service.
jmonckton's full review | 12 words
Review by
kobrien
on 1st Feb 2007
User Rating : 2
Respect :
0
Even though I initially liked the company, I would never work with them again. My experience left me with a bad taste in my mouth. I tried to resolve this through the credit card company but Dooley never provided documents to prove their actual costs (detailed billing) and Wells Fargo chose to believe them. I would not recommend working with them and, in fact, are actively telling people NOT to use this company. If you do, get the highest level of insurance to protect yourself.
kobrien's full review | 220 words
Would you like to see a review that's not being listed?
