Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
24
95.5% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com

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“Price not expected given original estimate”

Written on: 07/05/2015 by opVaughan194 (1 review written)

Price not expected given original estimate… Read Full Review

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By Mazumamobile

Written on: 08/05/2015

Thanks for your review.

If after testing your phone we find it does not meet our conditions or is a different model to the one registered, we will correct the value and email a revised offer. Customers have the option to have the phone returned free of charge.

Please let us know what your order number is and we'll be able to look into why your sale had to be corrected.

We hope this helps.

Mazuma Mobile

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“Disappointed”

Written on: 27/04/2015 by 373Hurley (1 review written)

The service was efficient. But I was disappointed in that I enclosed an additional, new, unused Blackberry Q10 battery and asked that the agreed price be increased a little to reflect this. I am sure this will be of financial use to Mazuma. No mention was made of this in Mazuma's emails, and nothing extra was paid… Read Full Review

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By Mazumamobile

Written on: 27/04/2015

Thanks for your review.

Our website does explain that we do not pay anything extra for additional accessories. We're sorry if this was not clear.

Thanks

Mazuma Mobile

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“Should stick to what they agreed”

Written on: 24/02/2015 by mandy1973 (1 review written)

Price agreed was not the price they paid and I am still waiting for money to be transferred, this was suppose to take up to 2 hrs. ...8th rs later still waiting. They were quick to get in touch when they received my phone but as I said payment still waiting … Read Full Review

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By Mazumamobile

Written on: 24/02/2015

Thanks for your review.

Unfortunately, there was an outage yesterday afternoon with all UK banks which caused a delay with some of our bank transfers.

We are resolving issue now and will ensure all effected customers receive the funds we transferred yesterday this morning.

Sorry for the inconvenience caused.

Mazuma Mobile

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“Good service but, prepaid package needs to cover over...”

Written on: 05/02/2015 by Harris-Altxb483 (1 review written)

Hi With regard to my order below, because the value was over £50, I posted my mobile to you using Royal Mail 'special next day delivery' which cost £7.15. Your service is excellent but, the one downside for me and, I suspect, for many other customers, is that Mazuma pay for postage which covers mobiles up to £50 but, most mobiles are worth more than that so, to ensure that the mobiles we send you are fully covered in case of loss, we have to pay an additional £7.15 to send it to Mazuma… Read Full Review

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“Postage price issues”

Written on: 06/11/2014 by DrewCasey (1 review written)

I find the whole process very easy. The postage bag arrives very quickly and instructions are clear. The price offered for the phone is fair. My only gripe with using Mazuma is the posting process. You are given two choices for posting. One is free and the other £7.15. According to Mazuma the free service includes tracking and insurance of £50 if the parcel is lost or damaged. However this is simply not true, the post office have to tell customers opting for the free service that there is no… Read Full Review

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By Mazumamobile

Written on: 06/11/2014

Thanks for your review.

We're afraid you have been misinformed by the Post Office.

As per our posting instructions, our freepost service (Tracked Returns) includes free postage, free tracking and up to £50 loss and damage cover.

We hope this helps.

Mazuma Mobile

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“Recycling old HTC mobile phone”

Written on: 31/10/2014 by Damari1976 (1 review written)

The phone values are ridiculously low but you do get something and it is better environmentally to recycle than just throw away.The time between getting a quote,receiving packaging to return phones and determining the state of the phone takes far to long.Also why are the packaging bags so big for just returning just one phone in it's box.Going for vouchers is a definite mistake for a little extra return.This way adds far more extra time to obtaining the price of the phone.However the online… Read Full Review

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“Unwanted mobile phones”

Written on: 05/10/2014 by xcBrooks14 (1 review written)

Really pleased with the service provided by Mazuma when i made enquiries about selling my old mobile phone. i found Mazuma helpful, fast and efficient… Read Full Review

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“ok”

Written on: 03/10/2014 by harryrgv (1 review written)

It is good but the payment is slow getting in your bank and they never offer you the right amount of money… Read Full Review

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By Mazumamobile

Written on: 05/10/2014

Thanks for your review.

We always make payment on the same day of receipt. Unlike most other recyclers, our bank transfers clear in your account on the same day.

The price we offer are fixed and guaranteed.

We hope this helps.

Mazuma Mobile

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“told i would get 35 for it and only got 20.and it was...”

Written on: 20/09/2014 by Uriahe371 (1 review written)

Told my phone was 35 and then to be told it was not working and only got 20.when i was using it 3 days before… Read Full Review

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By Mazumamobile

Written on: 22/09/2014

Thanks for your review.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Could be better instructions on leaflet”

Written on: 11/08/2014 by Dustin71 (1 review written)

Although this service is very good, the instructions on the leaflet was not very informative. However it is a good way to dispose of old phones. Thank you for your service… Read Full Review

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By Mazumamobile

Written on: 11/08/2014

Thanks for your review and feedback.

We would be interested to know what part of the posting instructions you found not informative.

Thank you in advance for your time.

Mazuma Mobile

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“quick, simple, easy money”

Written on: 10/08/2014 by mememememememem1 (1 review written)

the phone was fine when i sent it off but was told it was faulty, couldnt be bothered moaning, anything is better than nothing… Read Full Review

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“Two phones”

Written on: 28/07/2014 by Caroline74 (1 review written)

I have used Mazuma mobile before and was happy so decided to use them again. I sent two phones and was given a price of £48 then 5 days letter I received an email to say one of the phones screens wasnt working and they were taking £5 off the price. It was working when I sent it carefully bubble wrapped and packaged in a box. I had the option of having it returned but couldnt be bothered with the hassle so accepted the price but not happy with this service… Read Full Review

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By Mazumamobile

Written on: 28/07/2014

Thanks for your review.

Can you please let us know what your order number is?

Thanks

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“0845 to redeem your voucher!!!!”

Written on: 06/06/2014 by SamSung0845 (1 review written)

Was very happy with transaction, however when card come with my credit was not happy to find I need to call an 0845 number to activate it... Not cheap!!!!… Read Full Review

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By Mazumamobile

Written on: 06/06/2014

Thanks for your review.

The 0845 Argos activation number is operated by Argos and charged at local rate.

We hope this helps.

Mazuma Mobile

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“Always quibble to find fault with perfectly good phones.”

Written on: 19/05/2014 by stexx (1 review written)

I sent two phones an Htc & Samsung and got a reply one screen had locked (in the post apparently)! Rather than do a basic check as it was a two year old phone and remove battery and put back mazuma offer £10 less than the agreed amount. Only good thing is the reduced amount is paid quickly direct to your bank a/c… Read Full Review

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By Mazumamobile

Written on: 19/05/2014

Thanks for your review.

Can we please have your order number?

Thanks.

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“Still waiting for payment”

Written on: 11/04/2014 by EzeNii (1 review written)

EXPECTED PAYMENT BEFORE MIDNIGHTS AS CLAIMED BUT IM YET TO RECEIVE IT… Read Full Review

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By Mazumamobile

Written on: 11/04/2014

Thanks for your review.

All our bank transfers are processed via FPS and should clear in your account same day.

If your funds have not cleared in your account we suspect the problem is either with your bank or with the bank account details you gave us.

Please let us know what your order number is and we'll be able to investigate.

We hope this helps.

Mazuma Mobile

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“Misrepresentation on delivery”

Written on: 09/04/2014 by Den.Ingram (1 review written)

Great service apart from the delivery instructions. I went to the post office to send my phone by tracked returns but was advised by the staff at the post office that the R48 envelope provided would not insure me for mobile phones although your posting instructions claimed that loss or damage cover was up to £50. Also your instructions stated that it was track and trace, which the post office said was not the case with this delivery option. Therefore I had to pay for special delivery to get… Read Full Review

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By Mazumamobile

Written on: 10/04/2014

Thanks for your review.

We're afraid you have been misinformed by the Post Office. Our freepost service is called Royal Mail Tracked Returns and includes tracking and loss & damage cover up to £50. The post office should have been given you a post office receipt with a unique tracking number which allows you to track your parcel on royalmail.com.

We have 1000's of customers use this service on a daily basis.

We hope this helps and are sorry you were misinformed by the Post Office.

Mazuma Mobile

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“Slow turtle annoyed”

Written on: 10/01/2014 by Alexmuzza23 (1 review written)

You said the money would be in my account before midnight and it's still not in… Read Full Review

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By Mazumamobile

Written on: 10/01/2014

Thanks for your review.

Our bank transfers are made on the same day we receive the phone and clear in your account within hours.

Can you please let us know what your order number is so that we can look into why your funds did not clear?

Thanks

Mazuma Mobile

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“Money still not recieved”

Written on: 29/11/2013

Everything has seemed really good with the process however faster payment selected and I haven't received payment yet. Which should of been in 2 hours… Read Full Review

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“How much?”

Written on: 30/10/2013 by Bibasmith381 (1 review written)

Loved the swiftness and effiency of the sale but was told would get £172. Only £152 was deposited into bank - with no reason as to why that price… Read Full Review

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By Mazumamobile

Written on: 31/10/2013

Thanks for your review.

Can we please have your name and order number?

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“Took 10 days from parcel being sent to receiving...”

Written on: 09/10/2013

Took 10 days from parcel being sent to receiving confirmation they had received this. Find it hard to believe that the parcel had no arrived as there was no mention of postal delays. Once confirmation parcel had arrived very quick payment… Read Full Review

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By Mazumamobile

Written on: 09/10/2013

Thanks for your review and sorry to hear your parcel took 10 days to arrive with us.

As we do not know your name or order number it is very difficult to comment on specifics.

Mazuma process all phones on the same day of receipt. You can track the parcel with the tracking number provided on the post office receipt. This will confirm that we received your parcel on the day we made payment.

We hope this helps.

Mazuma Mobile

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