Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
95% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
? Ask our helpful community of experts about this product or company
Mazuma Mobile - www.mazumamobile.com - Ask a question now

Media Gallery for Mazuma Mobile - www.mazumamobile.com

Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Unwanted mobile phones”

Written on: 05/10/2014 by xcBrooks14 (1 review written)

Really pleased with the service provided by Mazuma when i made enquiries about selling my old mobile phone. i found Mazuma helpful, fast and efficient… Read Full Review

Visit mazumamobile.com
Report this review

“ok”

Written on: 03/10/2014 by harryrgv (1 review written)

It is good but the payment is slow getting in your bank and they never offer you the right amount of money… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 05/10/2014

Thanks for your review.

We always make payment on the same day of receipt. Unlike most other recyclers, our bank transfers clear in your account on the same day.

The price we offer are fixed and guaranteed.

We hope this helps.

Mazuma Mobile

Reply to this comment
Report this review

“told i would get 35 for it and only got 20.and it was...”

Written on: 20/09/2014 by Uriahe371 (1 review written)

Told my phone was 35 and then to be told it was not working and only got 20.when i was using it 3 days before… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 22/09/2014

Thanks for your review.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

Reply to this comment
Report this review

“Could be better instructions on leaflet”

Written on: 11/08/2014 by Dustin71 (1 review written)

Although this service is very good, the instructions on the leaflet was not very informative. However it is a good way to dispose of old phones. Thank you for your service… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 11/08/2014

Thanks for your review and feedback.

We would be interested to know what part of the posting instructions you found not informative.

Thank you in advance for your time.

Mazuma Mobile

Reply to this comment
Report this review

“quick, simple, easy money”

Written on: 10/08/2014 by mememememememem1 (1 review written)

the phone was fine when i sent it off but was told it was faulty, couldnt be bothered moaning, anything is better than nothing… Read Full Review

Visit mazumamobile.com
Report this review

“Two phones”

Written on: 28/07/2014 by Caroline74 (1 review written)

I have used Mazuma mobile before and was happy so decided to use them again. I sent two phones and was given a price of £48 then 5 days letter I received an email to say one of the phones screens wasnt working and they were taking £5 off the price. It was working when I sent it carefully bubble wrapped and packaged in a box. I had the option of having it returned but couldnt be bothered with the hassle so accepted the price but not happy with this service… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 28/07/2014

Thanks for your review.

Can you please let us know what your order number is?

Thanks

Reply to this comment
Report this review

“0845 to redeem your voucher!!!!”

Written on: 06/06/2014 by SamSung0845 (1 review written)

Was very happy with transaction, however when card come with my credit was not happy to find I need to call an 0845 number to activate it... Not cheap!!!!… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 06/06/2014

Thanks for your review.

The 0845 Argos activation number is operated by Argos and charged at local rate.

We hope this helps.

Mazuma Mobile

Reply to this comment
Report this review

“Always quibble to find fault with perfectly good phones.”

Written on: 19/05/2014 by stexx (1 review written)

I sent two phones an Htc & Samsung and got a reply one screen had locked (in the post apparently)! Rather than do a basic check as it was a two year old phone and remove battery and put back mazuma offer £10 less than the agreed amount. Only good thing is the reduced amount is paid quickly direct to your bank a/c… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 19/05/2014

Thanks for your review.

Can we please have your order number?

Thanks.

Reply to this comment
Report this review

“Still waiting for payment”

Written on: 11/04/2014 by EzeNii (1 review written)

EXPECTED PAYMENT BEFORE MIDNIGHTS AS CLAIMED BUT IM YET TO RECEIVE IT… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 11/04/2014

Thanks for your review.

All our bank transfers are processed via FPS and should clear in your account same day.

If your funds have not cleared in your account we suspect the problem is either with your bank or with the bank account details you gave us.

Please let us know what your order number is and we'll be able to investigate.

We hope this helps.

Mazuma Mobile

Reply to this comment
Report this review

“Misrepresentation on delivery”

Written on: 09/04/2014 by Den.Ingram (1 review written)

Great service apart from the delivery instructions. I went to the post office to send my phone by tracked returns but was advised by the staff at the post office that the R48 envelope provided would not insure me for mobile phones although your posting instructions claimed that loss or damage cover was up to £50. Also your instructions stated that it was track and trace, which the post office said was not the case with this delivery option. Therefore I had to pay for special delivery to get… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 10/04/2014

Thanks for your review.

We're afraid you have been misinformed by the Post Office. Our freepost service is called Royal Mail Tracked Returns and includes tracking and loss & damage cover up to £50. The post office should have been given you a post office receipt with a unique tracking number which allows you to track your parcel on royalmail.com.

We have 1000's of customers use this service on a daily basis.

We hope this helps and are sorry you were misinformed by the Post Office.

Mazuma Mobile

Reply to this comment
Report this review

“Slow turtle annoyed”

Written on: 10/01/2014 by Alexmuzza23 (1 review written)

You said the money would be in my account before midnight and it's still not in… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 10/01/2014

Thanks for your review.

Our bank transfers are made on the same day we receive the phone and clear in your account within hours.

Can you please let us know what your order number is so that we can look into why your funds did not clear?

Thanks

Mazuma Mobile

Reply to this comment
Report this review

“Money still not recieved”

Written on: 29/11/2013

Everything has seemed really good with the process however faster payment selected and I haven't received payment yet. Which should of been in 2 hours… Read Full Review

Visit mazumamobile.com
Report this review

“How much?”

Written on: 30/10/2013 by Bibasmith381 (1 review written)

Loved the swiftness and effiency of the sale but was told would get £172. Only £152 was deposited into bank - with no reason as to why that price… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 31/10/2013

Thanks for your review.

Can we please have your name and order number?

Reply to this comment
Report this review

“Took 10 days from parcel being sent to receiving...”

Written on: 09/10/2013

Took 10 days from parcel being sent to receiving confirmation they had received this. Find it hard to believe that the parcel had no arrived as there was no mention of postal delays. Once confirmation parcel had arrived very quick payment… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 09/10/2013

Thanks for your review and sorry to hear your parcel took 10 days to arrive with us.

As we do not know your name or order number it is very difficult to comment on specifics.

Mazuma process all phones on the same day of receipt. You can track the parcel with the tracking number provided on the post office receipt. This will confirm that we received your parcel on the day we made payment.

We hope this helps.

Mazuma Mobile

Reply to this comment
Report this review

“Was not called back”

Written on: 30/08/2013 by Rholy37 (1 review written)

I sent two phones in one box. On my account page it stated that one phone had been received, the one worth £10. No mention of the one worth £90. I called and was told phones can be processed separately but that he would check with the warehouse and call me back. He didn't call so now I have to wait all weekend to find out if there is a problem. I am impressed, however, with the fast payment and the emails keeping me informed of the progress of the phone they have processed. I am worried… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 02/09/2013

Thanks for your review.

Are you able to provide your order number so we can assist?

Thanks

Mazuma Mobile

Reply to this comment

Rholy37's reply to Mazumamobile's Comment

Written on: 02/09/2013

Thanks for getting back to me. The order number is M6137940

Reply to this comment

By Mazumamobile

Written on: 02/09/2013

Thank you. A member of our customer support team will contact you shortly.

Reply to this comment
Report this review Read 3 Comments Read Verified Business Response

“absolutely fine”

Written on: 11/04/2013

Experienced no problems, payment was fast, within one hour of confirmation… Read Full Review

Visit mazumamobile.com
Report this review

“Phone”

Written on: 20/02/2013

A friendly sevice and I not got my money… Read Full Review

Visit mazumamobile.com

Mazuma's Comment

Written on: 20/02/2013

Thanks for your review.

Can we please have your order number so we can look into why you've not received payment?

Thanks

Mazuma Mobile

Reply to this comment
Report this review Read 1 Comment

“Not what they say!!!!”

Written on: 08/10/2012 by nlafbery (1 review written)

Sent my iphone 4 in, it did have a broken screen however was fully working. Was expectin 105 but because screen was broken they took £60 off for that, i also emailed them someone responded then i emailed back and no one got back to me, not impressed!!… Read Full Review

Visit mazumamobile.com

Mazuma's Response to nlafbery's Review

Written on: 09/10/2012

Thanks for your review and sorry to hear you are unhappy with our service. Our website clearly states that a phone with broken screen will be classed as non-working. You would have received an email with the non-working offer with the option to have the phone returned free of charge if not completely satisfied with the offer. Our customer support team promptly respond to all emails. We hope this helps.

Reply to this comment
Report this review Read 1 Comment
overview
mazumamobile.com