Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
95.3% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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“Beat you down on price after they have your phone!”

Written on: 07/09/2014 by Esmeraldae1993 (1 review written)

Beat you down on price. If you want to insure your phone you have to pay the postage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??!??!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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By Mazumamobile

Written on: 08/09/2014

Thanks for your review.

We offer a price promise of paying 100% of value or your phone returned free of charge.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Good offer, but unexpected charges”

Written on: 24/07/2014 by Talan355 (1 review written)

I was happy with the offer for my old phone, but disappointed when I got to the post office with my package to find that the support literature that came from Mazuma is out of date. It states that the standard post office shipping covers for loss of £50, but in fact it only covers £25, which meant I ended up having to spend an additional £7 on recorded delivery. The system works very well, but is let down slightly by out of date information causing unexpected outlay… Read Full Review

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By Mazumamobile

Written on: 31/07/2014

Thanks for your review.

We can confirm that the information on our posting instructions are correct. Our freepost service includes up to £50 loss and damage cover and tracking. If you were advised otherwise by the post office then we're afraid you were misinformed.

We have 1000's of customers use our freepost service on a daily basis.

We hope this helps and apologise if you were misinformed by the post office.

The Mazuma Team

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“ripped off”

Written on: 15/07/2014 by wozzzza (1 review written)

well, my phone was on a vodaphone contract fron carphone warehouse. it was an unlocked model. my son used it on tesco for a while. when they got it the said it wasnt worth the money coz it was locked to 02!… Read Full Review

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By Mazumamobile

Written on: 15/07/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Tesco SIM cards do work on O2 locked phones.

We would have emailed you a revised price based on your phone being locked to O2 instead of Vodafone with the option to have the phone returned free of charge if you were not happy with the value.

Please let us know what your order number is and we'll be able to confirm your phone is locked to O2.

We hope this helps.

Mazuma Mobile

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“Postage instructions”

Written on: 16/06/2014 by dollyzoe (1 review written)

Your postage instructions could be better simplified. I thought I had to send the phone by special delivery which cost me £7.15 and I am only getting £10 for the phone, so in effect I am really only getting £2.85 which is really disappointing. I thought I would get the postage reimbursed but obviously not!… Read Full Review

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By Mazumamobile

Written on: 16/06/2014

Thanks for your review and sorry to hear you misunderstood our posting instructions.

Our posting instructions explain that our freepost service includes free tracking and loss and damage cover for up to £50.00.

We only recommend using Special Delivery for high value orders.

We hope this helps.

Mazuma Mobile

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“Maybe”

Written on: 08/05/2014 by Dunlapcc52 (1 review written)

I do think that you get a lot of your phones on the cheap and you most definitely would not be my first choice next time… Read Full Review

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By Mazumamobile

Written on: 08/05/2014

Thanks for your review.

The prices we offer are very competitive. Other websites may offer a few pounds more on some models but their prices are likely to be 'up to' prices which are likely to be reduced once they have assessed your phone.

The prices we offer are fixed.

We hope this helps.

Mazuma Mobile

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“Postage incorrect and not free!”

Written on: 07/05/2014 by AmyHickey (1 review written)

The Royal Mail postage options are incorrect and out of date. You cannot send free of charge, only option is special delivery which costs £7.15. Not what Mazuma promised, update your leaflets! I would like a refund of my postage costs also!!!!… Read Full Review

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By Mazumamobile

Written on: 07/05/2014

Thanks for review.

It appears you have been misinformed by the Post Office. Our freepost bags include free postage, tracking and up to £50 loss or damage cover. We have 1000's of customer use this service everyday.

We only recommend using Special Delivery for high value orders.

We hope this helps and apologies for the misinformation you were given by the post office.

Mazuma Mobile

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Amyhickey's reply to Mazumamobile's Comment

Written on: 07/05/2014

So how do I get my postage refunded? I am not happy, I gave her your leaflet and she clearly stated option 1 does not exist. Please advise on what I need to do to sort this out.

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By Mazumamobile

Written on: 07/05/2014

I'm afraid you have been misinformed. Our freepost service is called Royal Mail Tracked Returns. The Post Office should have known this when looking at our address label.

We suggest you contact Post Office complaints. They should be able to arrange a refund.

We hope this helps.

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By Mazumamobile

Written on: 08/05/2014

If you are able to provide us with your order number, we should be able to arrange the Post Office refund for you. Hope this helps.

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Amyhickey's reply to Mazumamobile's Comment

Written on: 08/05/2014

Hello my order number is: M6432980 sorry I missed a call today but I work full time in the NHS, however tomorrow I will keep my phone on me if you need to call again. I appreciate your help in this matter.

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By Mazumamobile

Written on: 09/05/2014

We will call you again shortly. Thank you.

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By Mazumamobile

Written on: 16/05/2014

Hi

We understand that the Post Office have now refunded the postage.

We are sorry you were misinformed by the Post Office and are pleased they acknowledged their mistake and made sure you were not out of pocket.

Sorry for the inconvenience caused.

Mazuma Mobile

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“Call 0845 to activate your voucher”

Written on: 23/04/2014

I opted for Argos vouchers for the extra 10%, not knowing that I would have to call an 0845 number to activate the voucher. What a rip off! I wish I had known so I could have opted for a different method of payment but perhaps they have premium rate numbers to activate bank transfers!… Read Full Review

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“Very poor service ”

Written on: 10/12/2013 by Sisi2008 (1 review written)

Contact is poor, customer service are rude and not impressed!… Read Full Review

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By Mazumamobile

Written on: 10/12/2013

Thanks for your review and very sorry to hear your comments.

We pride ourselves as being very prompt and offering a very professional and friendly customer service.

Please can you provide your order number and let us know what the issue was?

Thank you.

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“Total ripoff”

Written on: 16/10/2013

I sold 2 phones to mazuma and there offered me £66 via a Argos voucher, all arrived as expected but I cannot activate the card. I have email at least 15 times and the only response is call our 0845 number to sort the problem, this means the extra money offered as payment by using Argos vouchers is removed by the extra charged on your phone bill. Total Rip Off Colin Patterson… Read Full Review

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By Mazumamobile

Written on: 17/10/2013

Thanks for your review and sorry to hear you had problems activating the Argos card.

Activating an Argos card is very easy and should only take a few minutes. You simply call the number on the back of the card once received and activate the card using the unique reference number we emailed you. This insures your Argos card is not misused if lost in the post.

The Argos 0845 activation number is charged at local rate and not a premium rate number.

We hope this helps.

Mazuma Mobile

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“saying phone was faulty”

Written on: 16/09/2013 by rfnpike (1 review written)

Today I recieve an email saying my handset was faulty yet it only had a crack on screen and I know it works well as I only gave it over as I have a upgrade to the s4… Read Full Review

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By Mazumamobile

Written on: 17/09/2013

Thanks for your review.

Our website states that a phone with a cracked screen would be classed as faulty. Although the rest of the phone may work, the screen is one of the most expensive parts of the phone to replace.

You would have been given the option to accept the faulty price or have the phone returned free of charge.

We hope this helps.

Mazuma Mobile

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“Helpful but didn't pay me ”

Written on: 28/03/2013

Took over 3 week to get paid, and I had to phone up 3 times to find out they had paid the wrong person. However customer service was very helpful and I received my money after a month… Read Full Review

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“Not very helpful”

Written on: 14/10/2012

Not helpful my payment was supposed to payed yesterday for the phone. but no money went into my account… Read Full Review

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Mazuma's Comment

Written on: 15/10/2012

Thanks for your review and sorry to hear you have not received our payment.
We made a same day bank transfer on the same day we receive your phone. You should have received a bank transfer confirmation email on the same day we received your phone and the funds should have cleared in your account on the same day.
Please let us know what your order number is and we'll confirm payment.
We hope this helps.

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“Poor customer service and late payments make Mazuma dodgy”

Written on: 26/04/2012 by rpglover4life (3 reviews written)

Yup folks you heard that right I have never experienced such an horrible customer service in my entire life.. Sent my phone 2 weeks ago still waiting for the cash :/ Would not deal again!… Read Full Review

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Mazuma's Response to rpglover4life's Review

Written on: 02/05/2012

Thanks for your review and sorry to hear you are unhappy with our service.
Unfortunately, without knowing your name or order number we are very limited in replying to your comments.
We are very surprised that you have waited so long for your payment as we make payment on the same day we receive your phone.
Please let us know what your order number is if you would like us reply to this review in greater detail.
Thank you.

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“not bad”

Written on: 25/04/2012 by badboymustafa (2 reviews written)

sold my water damaged iphone to these guys somewhat satisfaed with money offered customer service is ok as well nothing else to write… Read Full Review

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“1st time fine 2nd time nothing”

Written on: 17/09/2011 by lbridge25 (1 review written)

I sent off my sony experia x10 a couple of weeks ago and recieved the money the next day i couldnt have been happier! Sent off my old nokia n95 8gb on thursday and on friday got email saying recieved and then another one saying orders complete and the money will be in my account by midnight tonight and another one with like a reciept of my order saying please allow two hours for payment to cleae! It now saturday and still gave no money for it! If there no money by monday they are going to have… Read Full Review

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Guest's Response to lbridge25's Review

Written on: 17/09/2011

Did you get your money in the end. I'm in the same position!!

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Mazuma's Response to lbridge25's Review

Written on: 19/10/2011

Thanks for your review and sorry to hear you didn't receive funds on the day of transfer. The bank transfers we make are by Faster Payments and clear on the same day of receipt. Please contact our customer supprot team on 0845 8723000 and we'll look into this for you. Hope this helps.

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Marshytheyeti's Response to lbridge25's Review

Written on: 17/09/2011

Did you ever get your money. Same thing happened to me

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“only expect to get around £10 / £30 for a phone you...”

Written on: 26/07/2010 by thebigted619 (5 reviews written)

only expect to get around £10 / £30 for a phone you have. On brand new phones manage to get your upwards of £50… Read Full Review

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“Mobile phone recycling websites are a good way to get...”

Written on: 13/04/2009 by baywater (1 review written)

Mobile phone recycling websites are a good way to get some extra cash! Just be careful how you choose! I sent 3 mobile phones in to Mazuma Mobile and they said that only 2 mobiles we're received! They were in the same parcel so I found all this very confusing. In the end they never paid me for the missing phone and gave me 50% of what they said they would give me for my Nokia 6230i. Annoying!… Read Full Review

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