Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
41
93.6% of users recommend this
  • Value For Money

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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Said phones were faulty and offered pence!”

Written on: 27/02/2017 by Sincerei244 (1 review written)

We sent three phones in total to Maxuma and they said the two that were ok were faulty. The one I said was faulty I got £22 for and exactly the same phone that still worked they decided was faulty and offered me £16 for. How does this make sense? Very disappointed as it has caused me so much hassle, I could have just traded in my old working phone for £80, and they offered me £16, definitely won't be using them again, or recommending them to anyone else… Read Full Review

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“Terrible!!”

Written on: 19/02/2017 by Priscillas96 (1 review written)

I was originally offered £50 for my iPhone 5C that was in working condition. I watched the video to ensure my phone met the criteria for what Mazuma said a working phone was. However, within a few days I received an e-mail saying they could only offer me £10 due to my phone having a 'raised screen'. What is a raised screen? I was unaware of this problem myself and it had been my phone for a number of years! If the phone had a raised screen would that not be the manufacturers fault? This was… Read Full Review

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“Rip off merchant”

Written on: 17/02/2017 by Finnvd480 (1 review written)

Phone was in good, working order. It had been battered and scratched but only cosmetic damage. Mazuma decided it was faulty and knocked £125 off the price! NOT IMPRESSED… Read Full Review

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“Very disappointed and wouldn't use again”

Written on: 15/02/2017 by PeterHumphrey (1 review written)

Offered less than Envirofone but couldn't get Envirofones website to work so went with Mazuma. They offered £140 but once they got the phone which they said was due to a small white blemish at the top left of the screen they reduced it to £50. I agree that the blemish was there but didn't feel it warranted a 65% reduction on the quote as the iPhone 6 was working perfectly. I was warned that they have a habit of doing this on the higher priced phones by a friend. I was given the opportunity to… Read Full Review

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“Was working but now it's not when it arrived with you.”

Written on: 29/10/2016 by kkSmith101 (1 review written)

I send a working iPhone 5 in the most flimsy plastic envelope you provided and if my magic I get a report back saying it's now faulty and my agreed money is reduced to a much lower level, it was working fine when it left me!!!. I also sent at the same time a iPad 3 which was broken/faulty. I stated it was 16gb when I knew it was a 32gb just to test this system. Do you know you didn't pick that one up and you didn't adjust the payment inline with a faulty 32gb price. No I'm not happy as if and… Read Full Review

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“Very disappointed ”

Written on: 12/10/2016

I sent a working phone in the original box as advised. But on receipt at mazuma I was told it had a damaged screen. So that cost me 140 pounds. I think in future I would use a different method of selling my unwanted phone… Read Full Review

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“Below average”

Written on: 30/09/2016 by Basicreece (1 review written)

Tried knocking money off for no reason. Still waiting for payment to clear. Wouldn't use again… Read Full Review

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“you said £20 and I only got ten?”

Written on: 31/07/2016 by Masonbarker (1 review written)

Could be better and make sure you give the right money out!… Read Full Review

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“First time disappointed with Mazuma”

Written on: 28/07/2016

This is the first time I've been disappointed with Mazuma who say there was a problem with my lcd screen when they received my 5s. There wasn't this fault when I sent it but what am I to do? Argue with my phone now with them? Not impressed and will be looking at other companies next time… Read Full Review

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“I haven't received a check!!”

Written on: 17/05/2016 by Gissi1234 (1 review written)

Still haven't received my check. What is going on? Can someone process my payment?… Read Full Review

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“Undervalued ”

Written on: 13/04/2016 by EmilianoLowe (1 review written)

Reduced my phone from £35 to £10 for a missing charger flap. Their own terms stated a working phone must not have screen damage etc understandably but to knock 65% off price offered is ridiculous. Afterwards I looked on other recycling sites and they would have not reduced by such a significant amount. Last time I use these… Read Full Review

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By Mazumamobile

Written on: 14/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

We're afraid without knowing who you are your order order number it's difficult for us to comment specifically on the phone you sold.

Our website does explain devices cannot have any missing parts. Although a missing charging port cover may seem insignificant, most water proof phones are not water proof without one fitted. Some covers are also very labour intensive to replace.

We hope this helps.

Mazuma Mobile

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“Very disappointed”

Written on: 26/03/2016 by charfrates (1 review written)

I have used Mazuma several times before and had never had any problems. This time, they offered £20 for my dad's Sony Xpedia, which he'd barely used, and I was quite happy to accept as it's quite a few years old now and sent the phone off to them. I was then emailed by Mazuma, who said they were now offering £3 because the camera was faulty. I knew this was blatantly false as we'd taken pictures with it only a few weeks before on my mum's birthday, so I opted to have it returned. It was… Read Full Review

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By Mazumamobile

Written on: 29/03/2016

Thanks for your review and sorry to hear you are disappointed with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Charfrates's reply to Mazumamobile's Comment

Written on: 29/03/2016

Certainly - it was M6995488

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By Mazumamobile

Written on: 29/03/2016

Thank you.

We can confirm that the Sony Xperia Z was classed as Faulty due to having a faulty rear camera. If you look closely, you will see there is a black mark in the camera lens. This will be mostly visible if you point the camera to a white background.

Unfortunately, the entire camera module requires replacing in order to repair.

We hope this helps.

Mazuma Mobile

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Charfrates's reply to Mazumamobile's Comment

Written on: 30/03/2016

I've looked very closely, and there is not a black mark. I've also taken the same handset to Envirofone this morning, who offered me £22 and couldn't seem to find a fault on the camera either.

Sorry Mazuma, I've lost all faith and will advise my friends and family to be very careful with who they choose to recycle their handsets with in future.

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“won't use again”

Written on: 11/03/2016

Sent a mobile to be told there was a burn on the screen, which i know there wasnt. Phone worked fine and all i can say is that the company have come up with that so they only had to pay 5 pound for the phone… Read Full Review

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By Mazumamobile

Written on: 14/03/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“Verification of faulty units”

Written on: 18/01/2016 by Dodd374 (1 review written)

So I packaged up my iPad 2 32 gb as directed, paid £11.50 to get it to Mazumo safely and in my opinion the unit was is good working order, there were a few scuffs on the back of the casing but well worth £80. However upon mazumos inspection the touch screen was lifting in the top right hand corner. They should send a photograph via email to verify their claim not just an anecdotal report because I didn't notice this reported defect and I know for a fact that it's never been opened up assuming… Read Full Review

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By Mazumamobile

Written on: 18/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Jo1965X1's Comment

Written on: 18/01/2016

M6960731 is the order number.

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By Mazumamobile

Written on: 19/01/2016

Thanks.

We can confirm that your iPad 2 was classed as Faulty due to having a faulty screen. The screen was raised and lifting on the top, right hand side.

We offered you the Faulty price or the option to have the iPad returned free of charge. You accepted the offer and we made payment on the same day.

We hope this helps.

Mazuma Mobile

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Jo1965X1's Comment

Written on: 18/01/2016

M6960731 is order number.

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“Let down”

Written on: 16/01/2016 by Carver373 (1 review written)

When my iPhone 5c 16gb phone was received by mazuma mobile they informed me that my mobile was faulty. This was the first I had ever been aware of it, however I didn't doubt their integrity. I am not disputing this issue. The issue I have with the now established company was their staff's reluctance to help and ultimately the lack of understanding I received. I was offered £105 for my mobile a couple of weeks ago, £80 as the handset to my knowledge was in working condition and I also took… Read Full Review

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By Mazumamobile

Written on: 18/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“contract woe”

Written on: 19/11/2015 by Jamison478 (1 review written)

Used them a few times, however on my last occassion I made an attempt to get my iphone 6 returned. Be aware once posted you cannot cancel, cooling off period only lasts until you post fone. Once sent you enter contract and unable to get fone returned. Make sure your second fone works before posting… Read Full Review

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By Mazumamobile

Written on: 19/11/2015

Thanks for your review.

We can confirm that once you have posted your phone, we are unable to return it. Due to the fast nature of our service, we process and pay for phones received very quickly upon receipt and are unable to pull handsets out to have them returned.

If you phone is found to be faulty we will email you a revised price with the option to have the phone returned free of charge.

We're assuming your phone was received and paid in full on the same day of receipt.

We hope this helps.

Mazuma Mobile

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“really not happy”

Written on: 25/10/2015 by Claytonc1974 (1 review written)

I sent my phone off in the mail and by the time it got to yous the screen was cracked and camera had dark spots on it. ive now lost £60 due to a fault which was not mine… Read Full Review

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By Mazumamobile

Written on: 26/10/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“so my contracts been wrong for 2 years ”

Written on: 22/10/2015 by Whitakerqg114 (1 review written)

The website was brilliant really quick and efficient I can't fault it, how ever once my package arrived I was told I only sent an I phone 5 instead of the 5s I had stated I would be sending. Now I know I've had a 5s for two years I paid more for the 5s but for the sake of efficency and argument in accepted the massive price drop .. a quick easy simple process would by the time all the back and forth happened would turn into a giant farce. In hindsight I regret my earlier decision and would love… Read Full Review

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By Mazumamobile

Written on: 22/10/2015

Thanks for your review.

Please let us know what your order number is so we can look into this for you. I will be able to confirm the IMEI number which will prove the model of the phone.

We hope this helps.

Mazuma Mobile

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“not quick enough”

Written on: 15/10/2015 by Frost182 (1 review written)

They are slow in getting item and slow in answering emails and slow sending cheque… Read Full Review

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By Mazumamobile

Written on: 16/10/2015

Thanks for your review and sorry to hear you though our service was slow.

We process and pay for all sales on the same day of receipt.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“I sent an iPhone 5 to Mazuma. I will admit the screen...”

Written on: 28/09/2015 by jgw.. (1 review written)

I sent an iPhone 5 to Mazuma. I will admit the screen had been replaced just over a year ago, but the phone worked perfectly and was not damaged in any way. Mazuma quoted £100 for the phone and based on the criteria on their website I classed it as "working". Today, Mazuma told me my phone was "faulty" and was only worth £25. The reason they quoted was "raised LCD screen". As I said above, the screen had been replaced and in the year or more since then I have not noticed in any way that… Read Full Review

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By Mazumamobile

Written on: 30/09/2015

Thanks for your review and sorry to hear you are unhappy with our service.

The LCD screen on your phone was raised and lifting away from the phone chassis. This is likely to have happened because the screen if not a genuine Apple screen.

Unfortunately, the entire screen will need replacing to repair this fault. Our website does explain that the screen cannot be damaged or have any other defects.

We hope this helps.

Mazuma Mobile

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