Mazuma Mobile Reviews - www.mazumamobile.com

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4.8 / 5
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94% of users recommend this
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“The They said one iPad was cracked not when I sent it...”

Written on: 16/07/2016 by KatelynHastings (1 review written)

The They said one iPad was cracked not when I sent it and then they sent wrong payment method services… Read Full Review

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“A ripoff”

Written on: 14/07/2016 by Miltonb294 (1 review written)

Always feel iget ripped off when selling my phone a fault line on screen and it cost me £200… Read Full Review

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“Wish I Could Give Minus Stars”

Written on: 14/07/2016 by JamieMurphy-Alt (1 review written)

Seemed so quick and easy the packet arrived to send my old phone - I was told £28 for a fully working iPhone 4. I since received an email claiming a crack on the screen which is a total out right lie. I emailed back and challenged them and then all of a sudden its a small minor chip although this means a phone cant be classed as fully working. I told them I want my phone back even though I can almost guarantee they'll probably smash my phone before they send it back and thats if they send it… Read Full Review

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“useless”

Written on: 08/07/2016 by mcdicf (1 review written)

I used the email link twice in order not to complete the sale and have the phone returned. They ignored this request and carried on with the sale. Very angryphon… Read Full Review

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“Very disappointed with this company”

Written on: 20/06/2016 by Reglewis (1 review written)

Sent phone on the 10th June with a value of £40 just received an email saying a £8.00 cheque in post. I contact them and was told I had screen burn, thus making a valuation of only £8.00 although the phone did work. They did say they had sent me an email and also tried to phone me, however I didn't receive either. I said If I had know I would have keep it as a spare one… Read Full Review

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By Mazumamobile

Written on: 22/06/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“Very poor service”

Written on: 17/06/2016 by Michaelwjohnstone (1 review written)

I recently sent a phone to mazuma, it was sent in perfect working order and condition, when they received it they claimed that the screen was damaged and that would not now pay the £170 but a derisory £50. This phone was not damaged and it was damaged by the tester or the company was lying to me, either way there was nothing I could do. I am obviously disgusted by the service. I received and will take to social media to inform all future customers of what I believe to be sharp practice… Read Full Review

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By Mazumamobile

Written on: 22/06/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“nothing to say ”

Written on: 16/06/2016 by oaDawson374 (1 review written)

I don`t think it would get published my review as I don`t have anything good to say so I better keep it zipped… Read Full Review

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By Mazumamobile

Written on: 17/06/2016

Thanks for your review and sorry to hear you are unhappy with our service.

All reviews posted on this site are published. Review Centre is an independent review site.

Can you please let us know if we can be of any help and let us know what your number is?

Thanks.

Mazuma

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“Don't trust what they offer”

Written on: 10/06/2016 by rosscatley (1 review written)

I sent in an iPhone 5S having been offered £65. There was some small damage on the back, but the screen was fine and the thing was in full working order, and I answered all the questions correctly. It took them well over a week to acknowledge receipt, and I've just been sent a confirmation that they've paid me £10. No communication, no explanation - just simply decided to slice £55 off the offer price - and no surprise they don't provide a customer service number on their confirmation… Read Full Review

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By Mazumamobile

Written on: 17/06/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma

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“rubbish service and get u part good then reduce the...”

Written on: 05/05/2016 by 105Brown (1 review written)

rubbish service and get u part good then reduce the original offer… Read Full Review

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By Mazumamobile

Written on: 05/05/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“They gave me £0.00 and never returned my phone!!!”

Written on: 03/05/2016 by Freemankf238 (1 review written)

I got no money from a Samsung Galaxy S3 mini and never returned it to me… Read Full Review

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By Mazumamobile

Written on: 03/05/2016

Thanks for your review.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“On sending my phone i was quoted 45 it was in...”

Written on: 27/04/2016 by ooElliott356 (1 review written)

On sending my phone i was quoted 45 it was in excellent condition . I then received an email saying it was classed as faulty and only worth 15.what a fiddle. There was nothing wrong with my phone when i sent it!!… Read Full Review

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By Mazumamobile

Written on: 27/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is so we can look into this matter for you?

Thanks

Mazuma Mobile

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“When you go online to arrange a sale of your mobile...”

Written on: 21/04/2016 by Dawsonq376 (1 review written)

When you go online to arrange a sale of your mobile phone, mazuma ask you if it is working or not working. The price they offer to pay depends on this information. Having sent them a phone which was in good condition and was working perfectly in every way, they emailed to say that the phone was faulty and required a new screen. What complete and utter rubbish!!!!!!!! Mazuma then offered to pay £50. 00 less than they originally said they would for a working phone. This is a fiddle!!!!! I wonder… Read Full Review

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By Mazumamobile

Written on: 22/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Made up problems with fully working phone to reduce...”

Written on: 12/04/2016 by McConnellsj20 (1 review written)

Made up problems with fully working phone to reduce the price and to have the item returned would need someone to be in to relieve parcel Will never use them again to be ripped off… Read Full Review

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By Mazumamobile

Written on: 12/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Very unhappy customer”

Written on: 08/04/2016 by Andreawhitfield (1 review written)

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again Reply to this comment… Read Full Review

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By Mazumamobile

Written on: 11/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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Andreawhitfield's reply to Mazumamobile's Comment

Written on: 13/04/2016

My order number was M7011125 I'm still waiting for you to return my handset, I know damned well there was certainly no bend in the chassis when I sent it to you as I look after my things and it has been in a case since I got the phone. I certainly hope it's not damaged when you return it to me or I will be taking further action!!!!

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“Apple Store offered more! ”

Written on: 06/04/2016 by Gillian305 (1 review written)

I was offered £60 for my old iPad In Apple store when I upgraded. I was told I may get a lot more selling privately so I tried Mazuma as I had a good deal with my old iPhones. I was only offered £65 but I sent it off . I was then told it was faulty and advised a new price of £25 was now offered- despite Apple telling me it was fine. No way was it faulty when I sent it off well packaged! Very disappointed… Read Full Review

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By Mazumamobile

Written on: 07/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Antheacawdron's Comment

Written on: 10/04/2016

M7002745

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By Mazumamobile

Written on: 11/04/2016

Hi

We can confirm your iPad was classed as Faulty due to having a faulty screen. There is a white mark in the display. Unfortunately, the entire screen needs replacing in order to repair.

We emailed you a Faulty offer with the option to have the iPad returned free of charge. You accepted the faulty offer and we made immediate payment.

We hope this helps.

Mazuma Mobile

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Andreawhitfield's Comment

Written on: 08/04/2016

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again

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“iPhone 5”

Written on: 04/04/2016 by AyannaMcCain474 (1 review written)

Offered £65 however emailed to say the phone was faulty, which it wasn't. Chose mazuma due to poor reviews of other websites which had offered me more but it seems they are just as bad. Disappointed, will not use again… Read Full Review

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By Mazumamobile

Written on: 04/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Dont waste your time!”

Written on: 04/04/2016 by Scubasteve99 (1 review written)

Sent my phone with the freepost label, phone was in full working order. Checked their website before to make sure its classed as working. I done this as it had the usual wear and tear on casing. They said they accept that. Packed it well. Recieved an email saying there was a fault and they only wanted to give £30 unstead of the £110. Called them got someone who said the screen was de laminated?, she advised me to look on google to see what that was as i know the screen was fine and took a… Read Full Review

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By Mazumamobile

Written on: 04/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

M7004781 order number

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

Order number M7004781

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By Mazumamobile

Written on: 04/04/2016

Thank you.

We can confirm that your Samsung Galaxy S5 was classed as Faulty due to having a damaged screen. The screen is delaminated from the inside (top right).

This damage is unlikely to have happened in transit.

Although we do not deduct value for cosmetic wear and tear, it's important to not the phone is in very poor condition and has been heavy used.

The phone will be returned to you free of charge.

We hope this helps.

Mazuma Mobile

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

Excuse me but the phone is in perfect working order. Every button and function works there is no cracks in the screen. Yes there is cosmetic wear and tear. It is not in poor condition and everything works. I took photos before sending it. Yes its been "heavy used" as you put it as its 2 years old. I didnt see anything about heavy use on your website. And you are quite right i dont believe it could have been damaged in transit as i packed it well. I cant wait to get the phone back to see where this magical de lamination has come from. But i also think your reply underlines your appauling customer service and should put people off using your service. The women i spoke to unhelpful and rude as yourself said everything worked. The only question is this mysterious de lamination she spoke off. I havent seen what youve done to my phone since you recieved it but loom forward to getting it back.

Also you said you do not deduct for cosmetic wear and tear but feel the need to highlight that it has been used heavily? Purpose of that statement? Showing of customer service skills?

The phone has already been arranged to be returned free of charge so please dont say it like your doing me a favour. And on your last question no it does not help.

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“Can you trust them”

Written on: 25/03/2016 by freddyfox (1 review written)

Had a LG3 which I wanted to sell, it was faultless, before shipping I ensured it was cleaned of data, cleaned the screen, looked like new, including fully charging the battery. Wrapped it to ensure it would not get damaged and sent it off to collect the quoted £70, a few days later I received an email saying the screen was broken and they offered £20 or a return, I choose the return as I could not believe the screen was broken, sure enough it came back broken along with a flat battery, which… Read Full Review

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By Mazumamobile

Written on: 29/03/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Not Really what I expected”

Written on: 20/03/2016 by smRussell447 (1 review written)

I have often sold my old phones back to o2 but because I had moved to another company I decided to try Mazuma. When they said they would give me £80 I was disappointed but thought that I would accept a £30 difference because it was so easy to do. I was horrified to find that the company actually gave me £15 when I called them they said it was because to camera was faulty!! DISAPPOINTING!!… Read Full Review

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By Mazumamobile

Written on: 21/03/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Don't trust them ! ”

Written on: 18/02/2016 by Andybirdy123 (1 review written)

I sent my perfectly working I phone off was promised £110 , then got an email when they had received it saying it had a bent chassis ! I'm quite sure I would of noticed this !! So my 'payment' was reduced to £25 !! Rubbish would never recommend them to anyone in fact quite the opposite , do NOT use them , there's plenty of other sites out there !! Awful !! As I will be telling all my friends and family ....!!… Read Full Review

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By Mazumamobile

Written on: 24/02/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Andybirdy123's reply to Mazumamobile's Comment

Written on: 25/02/2016

M6977857, my order number

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By Mazumamobile

Written on: 26/02/2016

Hi

Thanks for the order number.

We can confirm that your iPhone 5s did have a bent chassis. We emailed you a faulty offer with the option to have the phone returned free of charge.

You accepted the offer and we made payment.

We hope this helps.

Mazuma Mobile

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Andybirdy123's reply to Mazumamobile's Comment

Written on: 03/03/2016

No not at all I accepted your 'offer' as I had no way of telling how my phone got so damaged so there seemed no point in having it sent back , I stand by my previous review WONT EVER be useing you again nor will my friends and family !!!!!

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