Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.8 / 5
178
94% of users recommend this
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Worst service ever”

Written on: 29/09/2016

I was supposed to receive £225 for my iPhone 6 I got the email saying they had received my phone at 11:25 it wasn't until 5PM that I received an email saying they were lowering the price to £80!! Because it had been damaged in transit! Absolutely ridiculous the reason you send these things tracked it because you told your covered for lost or damage but clearly not! Won't be selling to them again… Read Full Review

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“Terrible”

Written on: 27/09/2016 by arReece426 (1 review written)

The phone that I was selling was £30 and I appear to only get £8… Read Full Review

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“Outrageous”

Written on: 24/09/2016 by NorahMcDonald164 (1 review written)

I sent my IPhone 6 16gb off at an agreed fully working price of £225 thinking great this with clean the contact so I can get a Samsung as the new IOS 10 is below par,only to be emailed days later offering me £80 LESS THAN HALF of the originally quoted price. This was due to there being "white marks" on the LCD screen when viewed on a "White background" of course I found this highly amusing and frustrating trying to work out what on earth they are getting at as I would assume the whole screen… Read Full Review

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“Mazuma should be shut down.”

Written on: 23/09/2016 by Emily369 (1 review written)

Will never use again......total sham Sent my iphone 6 to Mazuma and was quoted £225. The emailed me back saying that it was classed as damaged as the screen was raised a bit due to a bend in the chassis.....NEVER.and offered me £80.....£145 off the original price. The funny thing is that 2 of my colleagues had their iphone 6's rejected yesterday, Mazuma said that one had a damaged screen (he had just recently replaced it by an authorised apple repairer), the other one was told that there… Read Full Review

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“Used mazuMBA for years selying phones this time...”

Written on: 15/09/2016 by JaniyahNunez1966 (1 review written)

Used mazuMBA for years selying phones this time terrible service offer3d 220 for phone which was in perfect working order to be knocked down to 75 won't be using you again… Read Full Review

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“The They said one iPad was cracked not when I sent it...”

Written on: 16/07/2016 by KatelynHastings (1 review written)

The They said one iPad was cracked not when I sent it and then they sent wrong payment method services… Read Full Review

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“A ripoff”

Written on: 14/07/2016 by Miltonb294 (1 review written)

Always feel iget ripped off when selling my phone a fault line on screen and it cost me £200… Read Full Review

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“Wish I Could Give Minus Stars”

Written on: 14/07/2016 by JamieMurphy-Alt (1 review written)

Seemed so quick and easy the packet arrived to send my old phone - I was told £28 for a fully working iPhone 4. I since received an email claiming a crack on the screen which is a total out right lie. I emailed back and challenged them and then all of a sudden its a small minor chip although this means a phone cant be classed as fully working. I told them I want my phone back even though I can almost guarantee they'll probably smash my phone before they send it back and thats if they send it… Read Full Review

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“useless”

Written on: 08/07/2016 by mcdicf (1 review written)

I used the email link twice in order not to complete the sale and have the phone returned. They ignored this request and carried on with the sale. Very angryphon… Read Full Review

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“Very disappointed with this company”

Written on: 20/06/2016 by Reglewis (1 review written)

Sent phone on the 10th June with a value of £40 just received an email saying a £8.00 cheque in post. I contact them and was told I had screen burn, thus making a valuation of only £8.00 although the phone did work. They did say they had sent me an email and also tried to phone me, however I didn't receive either. I said If I had know I would have keep it as a spare one… Read Full Review

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By Mazumamobile

Written on: 22/06/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“Very poor service”

Written on: 17/06/2016 by Michaelwjohnstone (1 review written)

I recently sent a phone to mazuma, it was sent in perfect working order and condition, when they received it they claimed that the screen was damaged and that would not now pay the £170 but a derisory £50. This phone was not damaged and it was damaged by the tester or the company was lying to me, either way there was nothing I could do. I am obviously disgusted by the service. I received and will take to social media to inform all future customers of what I believe to be sharp practice… Read Full Review

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By Mazumamobile

Written on: 22/06/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“nothing to say ”

Written on: 16/06/2016 by oaDawson374 (1 review written)

I don`t think it would get published my review as I don`t have anything good to say so I better keep it zipped… Read Full Review

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By Mazumamobile

Written on: 17/06/2016

Thanks for your review and sorry to hear you are unhappy with our service.

All reviews posted on this site are published. Review Centre is an independent review site.

Can you please let us know if we can be of any help and let us know what your number is?

Thanks.

Mazuma

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“Don't trust what they offer”

Written on: 10/06/2016 by rosscatley (1 review written)

I sent in an iPhone 5S having been offered £65. There was some small damage on the back, but the screen was fine and the thing was in full working order, and I answered all the questions correctly. It took them well over a week to acknowledge receipt, and I've just been sent a confirmation that they've paid me £10. No communication, no explanation - just simply decided to slice £55 off the offer price - and no surprise they don't provide a customer service number on their confirmation… Read Full Review

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By Mazumamobile

Written on: 17/06/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma

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“rubbish service and get u part good then reduce the...”

Written on: 05/05/2016 by 105Brown (1 review written)

rubbish service and get u part good then reduce the original offer… Read Full Review

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By Mazumamobile

Written on: 05/05/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“They gave me £0.00 and never returned my phone!!!”

Written on: 03/05/2016 by Freemankf238 (1 review written)

I got no money from a Samsung Galaxy S3 mini and never returned it to me… Read Full Review

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By Mazumamobile

Written on: 03/05/2016

Thanks for your review.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“On sending my phone i was quoted 45 it was in...”

Written on: 27/04/2016 by ooElliott356 (1 review written)

On sending my phone i was quoted 45 it was in excellent condition . I then received an email saying it was classed as faulty and only worth 15.what a fiddle. There was nothing wrong with my phone when i sent it!!… Read Full Review

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By Mazumamobile

Written on: 27/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is so we can look into this matter for you?

Thanks

Mazuma Mobile

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“When you go online to arrange a sale of your mobile...”

Written on: 21/04/2016 by Dawsonq376 (1 review written)

When you go online to arrange a sale of your mobile phone, mazuma ask you if it is working or not working. The price they offer to pay depends on this information. Having sent them a phone which was in good condition and was working perfectly in every way, they emailed to say that the phone was faulty and required a new screen. What complete and utter rubbish!!!!!!!! Mazuma then offered to pay £50. 00 less than they originally said they would for a working phone. This is a fiddle!!!!! I wonder… Read Full Review

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By Mazumamobile

Written on: 22/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Made up problems with fully working phone to reduce...”

Written on: 12/04/2016 by McConnellsj20 (1 review written)

Made up problems with fully working phone to reduce the price and to have the item returned would need someone to be in to relieve parcel Will never use them again to be ripped off… Read Full Review

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By Mazumamobile

Written on: 12/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Very unhappy customer”

Written on: 08/04/2016 by Andreawhitfield (1 review written)

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again Reply to this comment… Read Full Review

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By Mazumamobile

Written on: 11/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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Andreawhitfield's reply to Mazumamobile's Comment

Written on: 13/04/2016

My order number was M7011125 I'm still waiting for you to return my handset, I know damned well there was certainly no bend in the chassis when I sent it to you as I look after my things and it has been in a case since I got the phone. I certainly hope it's not damaged when you return it to me or I will be taking further action!!!!

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“Apple Store offered more! ”

Written on: 06/04/2016 by Gillian305 (1 review written)

I was offered £60 for my old iPad In Apple store when I upgraded. I was told I may get a lot more selling privately so I tried Mazuma as I had a good deal with my old iPhones. I was only offered £65 but I sent it off . I was then told it was faulty and advised a new price of £25 was now offered- despite Apple telling me it was fine. No way was it faulty when I sent it off well packaged! Very disappointed… Read Full Review

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By Mazumamobile

Written on: 07/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Antheacawdron's Comment

Written on: 10/04/2016

M7002745

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By Mazumamobile

Written on: 11/04/2016

Hi

We can confirm your iPad was classed as Faulty due to having a faulty screen. There is a white mark in the display. Unfortunately, the entire screen needs replacing in order to repair.

We emailed you a Faulty offer with the option to have the iPad returned free of charge. You accepted the faulty offer and we made immediate payment.

We hope this helps.

Mazuma Mobile

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Andreawhitfield's Comment

Written on: 08/04/2016

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again

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