Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
95.5% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com

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“pack of lies”

Written on: 18/12/2014 by ddKirby491 (1 review written)

I sent a perfectly working samsung s3 to yourselves,you offer 70pounds. You then tell it doesnt boot up correctly which wasnt the case when i sent it and now i have 30pounds in my bank account instead of 70. I did not want the hassle of sending mazuma sending it back so decided to cut my losses. Complete shambles and i will never use mazuma again. Thanks for nothing. Classic case of high quote and then claim there is something wrong and offer less. Very angry and dissapointed… Read Full Review

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By Mazumamobile

Written on: 18/12/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is so we can look into this matter?

Thanks

Mazuma Mobile

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“Took £55 off the original offer!”

Written on: 12/12/2014 by Letterpress (1 review written)

They received a phone in full working order with a small crack on the back which the site advertises as no penality. Was advised it was due to a small spec of dust under the screen. If there is its not visible to the naked eye! I previously used another company who have been great but on this occasion offered £5 less. Inshould have stuck with them instead. Don't belive the pay backs they advertise!!!'… Read Full Review

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By Mazumamobile

Written on: 18/12/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is so we can look into this matter?

Thanks

Mazuma Mobile

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“Any excuse to do yo ...”

Written on: 08/11/2014 by Gibb1234 (1 review written)

Wasn't sure if phone was locked/unlocked. So got a quote for both and both were the same £160. I got phone from phones 4 you and as they no longer trade couldn't ask. So to be safe thought was safer to put unlocked. Then cheque came through for £30 less than quoted and yes you guessed it ... Phone was locked and they took £30 for the mistake. Once again these companies will do you at every opportunity they get. I know it was my mistake but when originally got quotes they were the same, just… Read Full Review

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By Mazumamobile

Written on: 10/11/2014

Thanks for your review and sorry to hear you are unhappy with our service.

The prices we pay for iPhones are dependant on whether the phone is unlocked or locked to a particular network. If an iPhone sold as 'unlocked' is found to be locked, we would always email the customer the revised price with the option to have the phone returned free of charge if they were unhappy with the revised value.

Can you please let us know what your order number is so that we can look into your sale?

Thanks.

Mazuma Mobile

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“Still waiting for my money would never sell you a...”

Written on: 07/11/2014 by Kenney462 (1 review written)

Still waiting for my money would never sell you a phone again Rhys Jeffrey np20 7tz… Read Full Review

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By Mazumamobile

Written on: 07/11/2014

Hi

Thanks for your review.

A Cheque was posted to you on the 21/10/14.

If you have yet to receive this cheque, please contact our customer support team to arrange the cheque to be cancelled and a new one issued.

We hope this helps.

Mazuma Mobile

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“total let down”

Written on: 31/10/2014 by mobileir (1 review written)

very disappointing. offered me a big sum to draw me in, and advised me it would be wise to pay extra postage for the insurance cover, as otherwise it wouldn't be enough. Then when Mazuma received the 'phone, they claimed it had water damage, and came down from £105 to £30. To my knowledge the phone had never been damaged in any way, it was kept in a protective case and really looked after. Having no way to refute this, and not needing the extra trouble of getting it back and starting over… Read Full Review

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By Mazumamobile

Written on: 31/10/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Not happy about the fact that working is not very...”

Written on: 28/10/2014 by leifyboy71 (1 review written)

Not happy about the fact that working is not very clear.....especially about screen damage......yellow line is hardly screen damage........will not be using mazuuma again as I feel they are not very transparent!!!!!!… Read Full Review

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By Mazumamobile

Written on: 28/10/2014

Thanks for your review and sorry to hear you are unhappy with your service.

Our website does state: "LCD screen must be fully working and have no damage such as Cracks, Pixel damage, Pressure marks (faint white blotches) or any other defects. Scratches and wear & tear are acceptable."

Our 'Working/Faulty' online video guide also explains this.

Sorry you feel this was unclear.

Thanks.

Mazuma Mobile

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“Poor Show from Mazuma ”

Written on: 20/10/2014 by Daltonih466 (1 review written)

Ive sold mony phones to mazuma and the service I normally recieve is fantastic - Send the phone on monday and the money is in the bank of the wednesday , Again this time i received the normal great service , However I was giving a "faulty" Price for my Galaxy S4 which is only 6 months due to The camera glass was missing however the camera WAS NOT damaged in any way...however mazuma took 95 Quid of the price of the handset , yet this would cost max f £10 to fix in a shop...Scandalous service… Read Full Review

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By Mazumamobile

Written on: 20/10/2014

Thanks for your review and sorry to hear you are unhappy with our service.

The touchscreen of a Samsung Galaxy S4 is part of the LCD screen and should not be separated. In order to repair the entire glass and LCD screen needs to be replaced as it is supplied from Samsung as one part.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“How can a small mark result in losing over half your...”

Written on: 18/10/2014 by Stout16 (1 review written)

I was quoted £70 for my iPhone 4s which I considered reasonable value for my old phone. However, once my phone had been received I was informed that my screen had a tiny (and I mean tiny) White mark on it and that the offer would be reduced to £30! How a small mark can result in a £40 reduction in the value of my phone is beyond me… Read Full Review

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By Mazumamobile

Written on: 20/10/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Our website does explain that a 'working' phone must not have any defects on the screen. No matter how small the pixel damage is the entire touchscreen and LCD will need replacing.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“voucher system is tiresome”

Written on: 13/10/2014 by retrorob (1 review written)

The Agros voucher seemed like a good idea, I was wrong, they don't just send you a voucher , you have to ring local rate phone number(thats not cheap on mobiles) with numerous activation codes/cards numbers just to get your voucher activated, as yet I can't be bothered with all the faffing about. Will not be using again… Read Full Review

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By Mazumamobile

Written on: 13/10/2014

Thanks for your review and sorry to hear you found our Argos payment complicated.

We issue an Argos card that needs to be activated once received. This avoids your card being spent if lost in the post. The activation process simply requires you to call an Argos 0345 number and tap in the Argos reference number we emailed you. The 0345 number is not a premium rate number.

We hope this helps.

Mazuma Mobile

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“Reduced offer, I think not”

Written on: 12/10/2014

iPhone serviced by Apple store less than a week before upgrading to a 5s. Battery replaced by Apple and confirmed in all working order. Mazuma state faulty LCD. Are they better than Apple? I think not. There is nothing wrong with phone. They stated you can see white spots on the screen when viewing on a white background. How does that work? That mobile is in perfect working order. (M6582521)… Read Full Review

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“Review of Mazuma Mobile”

Written on: 09/10/2014 by Stewart410 (1 review written)

I was told my phones where worth £17 and I only received £5 I am disappointed and outraged … Read Full Review

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By Mazumamobile

Written on: 09/10/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

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“Sent in my Samsung in working order and told screen...”

Written on: 01/08/2014 by GillBussy (1 review written)

Sent my Samsung mobile phone in and offered £85. They emailed me back when they got the phone and said it was only worth £30 as it screen was not working. It was working when I sent the phone in! Looking at some reviews this has happened to others too!… Read Full Review

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By Mazumamobile

Written on: 05/08/2014

Thanks for your review and sorry we had to class your phone as faulty.

Can you please let us know what your order number is?

Thanks

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“"The price you see on the site is what we pay" Oh no...”

Written on: 15/07/2014 by Antoniom364 (1 review written)

"The price you see on the site is what we pay" Oh no it isn't Offered £90, sent handset in perfect working order "Screen faulty = £30" Won't be using this service again! … Read Full Review

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“They're claiming my phone is stolen...”

Written on: 06/06/2014 by ShawSha (1 review written)

when I bought it from Car Phone Warehouse brand new, and have never reported as lost or stolen myself. They have quarantined it and that is that. They won't double check the IMEI number to make sure it is correct, they won't discuss the details of the quarantine - nothing. Apparently Mazuma can't discuss the details, the spurious database (CheckMend) they use (and act upon) can't/won't help. They told me to contact the people that reported it stolen (The Metropolitan Police… Read Full Review

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By Mazumamobile

Written on: 09/06/2014

Thanks for your review and very sorry to hear you are unhappy with our service.

Mazuma Mobile support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.

We cannot purchase any mobile phones which are registered lost or stolen.

If your phone is registered lost/stolen, we would have emailed you requesting that you contact CheckMEND in order to have the records cleared. We are more than happy to recheck your IMEI number at your request. Please bear in mind that due to data protection reasons, we do not have access to certain details of your lost/stolen records. Provided the phone rightfully belongs to you, CheckMEND will be able to provide you with all the information required to clear your records.

Once the lost/stolen records are clear, simply contact us and we'll recheck the IMEI and make full payment.

The Police use a database called the NMPR which is linked to CheckMEND. The police are well aware of the CheckMEND database.

If you require further help or information, please contact us or let us know what your order number is.

We hope this helps.

Mazuma Mobile

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“lazy and totally unreliable”

Written on: 30/05/2014 by amy666666666 (1 review written)

I got a quote of £90 and my phone was in perfect working order with no major cracks or problems,when they received my phone they e-mailed to say it had a faulty touchscreen and offered £30 which I refused as I knew there was nothing wrong with my phone.they have since returned it and the only thing wrong with it was the battery had died,once charged it works perfectly-very angry with there lazy service trying to cheat me out of money.I'm now selling my phone on eBay to get the money it's… Read Full Review

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By Mazumamobile

Written on: 30/05/2014

Hello

Thanks for your review and sorry to hear you are unhappy with our service.

We would not class a phone as Faulty due to having a flat battery.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Lied about broken phone to cut down value!!!”

Written on: 03/05/2014 by Taniai449 (1 review written)

Have used mazuma before for £80 old iphone - they were great, no problem. Sent off my 32gb iphone 5 with the promise of £205. Got an email to say it had a faulty SIM card reader and they would give me £80 for it. I called and spoke to a very snotty woman who tried to tell me I sent them a phone that won't read a SIM card which is ridiculous as it was fine 3 days earlier when I sent it. I asked how this fault could occur to be told it must have happened when I took the sim out which isn't… Read Full Review

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“why pay me 0.00 ”

Written on: 25/04/2014 by LaylahFitzsimmons (1 review written)

was told my phone was only £5 so sent it off. and when they payd me they put £0.00 in my bank be why send me 0.00 you clowns… Read Full Review

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By Mazumamobile

Written on: 25/04/2014

Thanks for your review.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Being paid a fraction of what originally offered ”

Written on: 25/04/2014 by Kamilaq361 (1 review written)

I was originally offered £80 for my iPhone which then dropped to £25. Quite obviously why would I be happy with that. I would have liked my phone returned however the payment was processed before I had chance to request it back. Terrible service, I understand now why people tell you not to use Mazuma. Might as well have been robbed. Thanks very much… Read Full Review

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By Mazumamobile

Written on: 25/04/2014

Thanks for your review and sorry to hear you are unhappy with our service.

If we receive a phone sold as 'working' but found to be 'faulty', we email a revised faulty offer with the option to have the phone returned free of charge.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“I sent my phone to u in full working condition no...”

Written on: 22/03/2014 by Jamiyai394 (1 review written)

I sent my phone to u in full working condition no cracks or anything I chose your company as u claimed to be the best. I would appreciate if someone called me as trying to call your number is a joke!!! You cla my screen was broken when it wasn't unless this happened in transaction but It definately wasn't broke when u sent it!!! I am very disappointed and won't be recommending you… Read Full Review

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By Mazumamobile

Written on: 24/03/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thank you.

Mazuma Mobile

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“Joke company”

Written on: 28/02/2014 by Albatross12 (1 review written)

Offered £75 less than a well known retail game store as phone was in mint condition. Why did I send it to Mazuma - I'm sure you're asking? Unfortunately I'd already arranged my 'sale' online to Mazuma, and some sort of misplaced loyalty persuaded me that I ought to go through with my original agreement with Mazuma. I get an email about an alleged faulty LCD. Screen & they can only offer me £35 for a mint condition Iphone 4. Can only have been damaged by Mazuma - or is it a way to make… Read Full Review

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By Mazumamobile

Written on: 03/03/2014

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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