Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
260
92% of users recommend this
  • Value For Money

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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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★☆☆☆☆

“Deceptive”

Written on: 19/10/2017 by Fowler103 (1 review written)

Offered €0 for phone without an option to return item. Not satisfied that phone was in condition stated. Absolute daylight robbery. Never again… Read Full Review

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★☆☆☆☆

“Changed sale price when phone received.”

Written on: 18/10/2017 by Hatchkq209 (1 review written)

Mazuma quoted £120 for my iPhone six but then said they would only pay me £45 as they said there was a slight speck on screen. This wasn’t noticeable to me and I am fairly sure was not on the screen when I sent it. It wasn’t clear how much it would cost to return the phone to me so I accepted the reduced price but feel like I have been done and wouldn’t trust again… Read Full Review

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★☆☆☆☆

“misleading ”

Written on: 17/10/2017

I submitted 2 phones and was expecting £165 for an iPhone 6s and £35 for the other, an iPhone 5s. When they were received I was sent 2 emails stating that the price had been reduced as the LED screen had “white marks” and they were being treated as non working. This was untrue as the phones were both in good working order and I feel that I was duped by mazuma, the decrease in price not being proportionate and also being so widely varying from one phone to the other. They took £30 off the… Read Full Review

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★☆☆☆☆

“Do Not Select Argos Card. ”

Written on: 12/10/2017 by 429Hoover (1 review written)

Previously used “Same Day Transfer” which is perfect. On this occasion I used the Argos Card. Usual pack in post. I use “Special Delivery “. For insurance,tracking & speedy delivery to Mazuma. Order processed same day as previous. Then email to say order now completed & posted. Here is where the service is terrible!!! At this point with transfer the money is in your account. The Argos is in the post. NO TRACKING NO NEXT DELIVERY EITHER. Regular, crummy post. 2 days… Read Full Review

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★☆☆☆☆

“Misleading ”

Written on: 06/10/2017 by KristianSmith (1 review written)

2 handsets both in working order sent to Mazuma. 24 hours later both are faulty and require new screens. I had the choice to accept 30% of the original offer or pay to have phones returned. Never again… Read Full Review

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★☆☆☆☆

“Claimed my item was faulty”

Written on: 06/10/2017

Reduced my payment from £60 to £15 and said my iPad was faulty with a damaged screen even though it was working perfectly the day before sending it when I deleted all my information. I am an OAP so didn't need the hassle of arguing with them and no point in asking for it to be returned as I am sure the screen would certainly be faulty on its return. I had looked out all my previous phones etc to send but in the light of this transaction there is no way I would deal with them again… Read Full Review

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★☆☆☆☆

“Iphone 6S ”

Written on: 27/09/2017 by Al_ly (1 review written)

Decided to send my iPhone 6S to this lot as they offered £170. The phone was in perfect working order and had been checked prior to sending it. A few days later I got an email saying I was only getting offered £60 as the phone was faulty due a a few black pixels that could only been seen on a pure white background! This of course was utter rubbish as it had been checked by a technician at Apple before it was sent. Told them to return the phone and then took it to Carphone Warehouse who… Read Full Review

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★☆☆☆☆

“Sent a perfect working I phone six offered 125 pound...”

Written on: 26/09/2017 by Titusw435 (1 review written)

Sent a perfect working I phone six offered 125 pound then was told cos it had a brand new replacement screen with no damage to it working perfect no scratches they classed it has faulty ? Paid me 40 pound for it ! Total daylight robbery would advise anyone thinking of this service not to ! Instead give your old handset to charity instead of making these people money… Read Full Review

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★☆☆☆☆

“Won't be using again”

Written on: 05/09/2017 by marzenak (1 review written)

Sent my PERFECTLY WORKING iPhone 6s to get a message that all of a sudden it's got white cracks on its screen and instead of getting £180 as stated you guys said it's faulty and gave £60 for it. If I wasn't moving houses and changed address I would take it back happily. Ridiculous system. I was really encouraged to try it but I'll never use it again. Saying that "THE EXPERTS" looked at my phone and stated it's faulty it's being ridiculous. I upgraded my phone and it was PERFECTLY WORKING… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 03/09/2017 by HaileyGallegos409 (1 review written)

Sent a fully functional iphone 6 and was told the screen was raised and the fingerprint scanner was faulty. The finger print works fine and the screen was replaced at apple as it previously broke. Went from £100 to £30 just for that! Phone was returned with extra scratches and the case which I kept on the phone had not been returned… Read Full Review

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★☆☆☆☆

“Problems that wren't there”

Written on: 31/08/2017 by Church243 (1 review written)

Sent 4 phones and they found a problem with everyone.Main one was IPhone 6s,which was mint,offered £60 instead of £170.Had it returned and sent to 3 mobile and got £180.Shocking service and won't use them again.Looks like they will make up a fault to reduce the price… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 30/08/2017 by 355Barrett (1 review written)

Avoid I sent a perfectly working phone with no damage only for them to say it arrived damaged Avoid at all costs… Read Full Review

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★☆☆☆☆

“Shocking! Phone was like new & price promised broken. ”

Written on: 30/08/2017 by dhKemp237 (1 review written)

My phone was like new & kept in an original I-phone case it's whole life. Never dropped or marked or tampered with in any way. Completely clean & fully working as told by local phone store who commented on how new looking it was! Was sent in the original box special delivery to Mazuma. Why then was the supposed agreed price slashed by two thirds? Ridiculous email saying that it was faulty and had a 'twisted' chassis rail!!! Wish I'd kept it now and sold at the phone store. Didn't ask for it… Read Full Review

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★☆☆☆☆

“Won't use again”

Written on: 25/08/2017 by AliGonzalez (1 review written)

4 month old phone nothing was wrong with the smartphone they said it needed a new screen so the phone was faulty.load of rubbish didn't want to pay full price AVOID !!!!… Read Full Review

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★☆☆☆☆

“Never again will I use this company”

Written on: 16/08/2017 by Angelique430 (1 review written)

Sent a Samsung galaxy s8+ phone that was only 6 months old, owned by my husband who is meticulous about keeping his phones in pristine condition. He was selling due to needing a dual sim phone and not liking the Microsoft one that he had also purchased ( so he decided to include this as well). We were offered £380 for the Samsung and £60 for the microsoft. Sent by special delivery £13 to get it there the following day, hadn't heard anything the following day so contacted them to see why and… Read Full Review

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★☆☆☆☆

“Waste of my time! DO NOT USE”

Written on: 15/08/2017 by AJACKS (1 review written)

Absolute waste of my time! Insulted me with an offer of £30 for a perfectly working Samsung Galaxy S6 EDGE! The phone was in brilliant condition! I was sucked in with a price of £120 online and then offered a pathetic and insulting £30 because of an Image Burn on the screen! So it seems everyone with a mobile phone that has a screensaver or any kind of clock on their phone will be insulted with an offer of £30 when it cost me also £10 to send it! Disgusting service, did not offer… Read Full Review

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★☆☆☆☆

“Bad company”

Written on: 14/08/2017 by Cookby71 (1 review written)

All ways says that your phone is faulty don't use them… Read Full Review

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★☆☆☆☆

“Faulty ”

Written on: 10/08/2017 by Sarahjaj (1 review written)

Sent 2 working mobile in, knowing that they both work as they've not long been used to get told that they were faulty!! Had a poxy £5 for both mobiles. Really not happy… Read Full Review

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★☆☆☆☆

“Sell your phone privately.”

Written on: 10/08/2017 by Bridger44 (1 review written)

I sent my iphone 6 to Mazuma mobile having upgraded to the iphone 7, having used the service before I had no qualms in doing so again. Having had two and a half of years of trouble free use of my iphone 6 other than a small crack… Read Full Review

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★☆☆☆☆

“You don't get the money they promise”

Written on: 27/07/2017 by Cooleyoz19 (1 review written)

Told one price on phone then told my phone is faulty. And offered nearly half the money. Spoke to Someone in customer service who said it's only a very minor fault hardly noticeable but they still dropping the money!!! I know my phone was in perfect working order I think it's been tampered with by them to drop money… Read Full Review

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