Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
151
95% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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“Awful service”

Written on: 03/02/2016 by Jamesba42 (1 review written)

I know for a fact my phone was fine when I sent it. However I was told when received it needed a new screen and instead of the agreed price I would get a fraction of it. I questioned this and was told I would be able to get the phone back. As I did not want it back and did not believe it would be the same phone when sent back I was told the imei number would match. I again questioned this as I didn't have the imei number as it was just on the phone. I was completely stone walled and overall it… Read Full Review

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By Mazumamobile

Written on: 08/02/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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“Conn Artists”

Written on: 22/01/2016 by Foxtb74 (1 review written)

My phone was sent to the service for a quoted figure of £105 as in working order which it was. I was then emailed back stating that the item was apparently faulty and now qualified only for £25. The only options given to me were to be sent my now faulty phone back, get in touch with Royal Mail or just accept the £25. A water of my quoted amount. My phone experienced no problems in my time of use and was packaged securely. I feel that Maxuma have done this in order to conn myself out of money… Read Full Review

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By Mazumamobile

Written on: 22/01/2016

Thanks for you review and sorry to hear your comments. Unfortunately, we believe a number of the negative reviews we receive on Review Centre are fake. To ensure you are a genuine customer and to help us look into the comments stated, can we please ask that you provide us with your order number? Thank you. Mazuma Mobile

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“Not a very good service ”

Written on: 22/01/2016 by Brandong108 (1 review written)

I sent my old phone in full working order to mazuma . There was no contact from them within 5 days so i made contact to them . It took 2 days for a reply . They then stated my phone was not working and the original price of £90 was no longer offered to me just the £30 not working offer . it then took them 4 more days to put any money into my account by bank transfer . I sent this phone to them in return for cash as it was to big and needed to be unlocked to 02 as the area i live in you can… Read Full Review

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By Mazumamobile

Written on: 22/01/2016

Thanks for you review and sorry to hear your comments.

Unfortunately, we believe a number of the negative reviews we receive on Review Centre are fake. To ensure you are a genuine customer and to help us look into the comments stated, can we please ask that you provide us with your order number?

Thank you.

Mazuma Mobile

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“Less than quoted”

Written on: 20/01/2016 by Angela1979 (1 review written)

Totally discussed with the amount £50 as quoted £80 I could of sold separately and got more. Terrible service… Read Full Review

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By Mazumamobile

Written on: 21/01/2016

Thanks for your review and sorry to hear your comments.

Can you please let us know what you order number is?

Thanks

Mazuma Mobile

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“Get phone offer less twice”

Written on: 18/01/2016 by Sid583 (1 review written)

Recently upgraded my phone so got a quote for £110 for old handset. Sent it off and 2 days later get an email saying phone is faulty and will offer £25. Strange as I was using that handset without any problems and never used without a case just 48 hours prior. Happens last time with old phone, won't be making same mistake again. Pull you in then rip you off. Getting phone returned, rather use it as a paper weight that take that… Read Full Review

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By Mazumamobile

Written on: 19/01/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Wasn't impressed with your service as my mobile was...”

Written on: 15/01/2016 by toniday1977 (1 review written)

Wasn't impressed with your service as my mobile was working and then you said it was faulty and I had to accept the funds as I needed it asap… Read Full Review

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By Mazumamobile

Written on: 15/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Toniday1977's reply to Mazumamobile's Comment

Written on: 15/01/2016

M6955270 order number

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By Mazumamobile

Written on: 18/01/2016

Thank you.

We can confirm that your Sony Xperia Z3 Compact was classed as Faulty due to the micro SD card slot being faulty. The slot does not close properly which makes the phone un-waterproof.

We emailed you a revised Fault offer with the option to have the phone returned free of charge. You accepted the Faulty price and payment was made.

We hope this helps.

Mazuma Mobile

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“Not as trust worthy as they make out”

Written on: 14/01/2016 by KayleighLewis-Alt (1 review written)

Have used before no problem However this time sent a phone as described no damage to screen however the receive email to say screen cracked and reducing offer to £25 other sites offering £40 if not working this phone fully working and no damage when I packed to send… Read Full Review

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By Mazumamobile

Written on: 14/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“not very happy with the result”

Written on: 07/01/2016 by BillTinsley (1 review written)

was disappointed as the phone was working ok, only to be told that the volume control was us, it was ok when I sent it… Read Full Review

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By Mazumamobile

Written on: 14/01/2016

Thanks for your review and sorry to hear you are disappointed with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Absolute sham”

Written on: 07/01/2016

Sent my phone off with the information that I would be receiving £105. Lo and behold, I ended up being offered £20 due to an utterly spurious defect with the phone ('smudges' on rear camera). I had used the phone with utterly no issue, including the camera, up till the point of trying to sell it. Absolute joke… Read Full Review

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By Mazumamobile

Written on: 07/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Rip off ”

Written on: 25/12/2015 by Fabianr132 (1 review written)

Once again we got ripped off never again will we use your service absolute joke!!!!! My husband got the phone checked a number of times it was a z5 but you bunch of idiots said no it's z3!! I would never tell family or friends to use your service I actually want my unhappy review taken further!!!… Read Full Review

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By Mazumamobile

Written on: 31/12/2015

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is? We will be able to confirm the phone is a Xperia Z3 with the IMEI number.

We look forward to hearing from you.

Thanks

Mazuma Mobile

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“robbed ”

Written on: 04/12/2015 by VictorJensen (1 review written)

Put 4 phones in and received a message back saying that one had a broken screen. These phones were packed securely and was most definitely in one piece and working when posted...the phone was sent back to me but as I was away on business for a month I didn't get to collect it as it was sent back to mazuma.off where my phone is now God only knows..I have heard this about mazuma but had never experienced it myself on the few occasions I have used it...After this experience I won't be using it… Read Full Review

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By Mazumamobile

Written on: 07/12/2015

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Rip off”

Written on: 29/11/2015

Quoted a good price but then found fault with the phone and only gave £25. Wouldn't discuss when I called. My phone was independently checked before posted by and deemed excellent condition… Read Full Review

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By Mazumamobile

Written on: 01/12/2015

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Faulty?”

Written on: 28/11/2015 by Geminigemini (1 review written)

I sent my mobile phone Samsung to be sold.I was quoted sixty pounds based on model and condition.I was expecting the full amount as I considered the phone to b in a very good condition.Then I received an email stating that the phone was faulty,raised touchscreen and I would only get £20 if Iaccepted the offer.I asked for the phone to be returned and I sold it today in a well known shop that buys goods for cash for £65… Read Full Review

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By Mazumamobile

Written on: 01/12/2015

Sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Said my phond was faulty and i know 100% that it wasnt...”

Written on: 27/11/2015

Said my phond was faulty and i know 100% that it wasnt so only got £8 now wish i had it sent bk to me 4 a spare… Read Full Review

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“Offered £159 for handset then get told £75 once arrived.”

Written on: 17/11/2015 by Throttle (3 reviews written)

I sent in my iPhone 5 64GB which i had from new and was well looked after never had no problems at all with it and battery was still running well, I always take care of my items and upfront with any little faults so it was right. On the 16/11/2015 Royal mail state its been delivered at 8.50am with Mazuma yet on there site my account still states awaiting delivery gone 2pm so i send them a email just enquiring about it being delivered yet there saying otherwise.. Within the next 20-30mins i get… Read Full Review

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By Mazumamobile

Written on: 19/11/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is in order for us to look into this matter?

Thanks

Mazuma Mobile

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“Rubbish Service”

Written on: 16/11/2015 by Gavyne234 (1 review written)

Sent a iPhone 5 c in immaculate condition then get told buy Mazuma it was damaged and they reduced payment from £65-£27 So I'm assuming it was damaged in there packaging getting to them! I would not recommend them!!!… Read Full Review

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By Mazumamobile

Written on: 19/11/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Caff62's Comment

Written on: 19/11/2015

My order no
M6904284
I would not have sent a faulty damaged phone back!! In hindsight I would take pics before sending ! But won't be using u again anyway

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Throttle's Comment

Written on: 16/11/2015

I had same received a £50 promotion code from carphone warehouse to use at Mazuma it arrived at 8.50am yet Mazuma stated awaiting arrival towards the end of the day get a delivered status and then just before close updates to that handset would not power on and offered me £25 instead of £109 !?

I have had the handset from new and never had any problems at all with it, well looked after barely a mark on it yet get £84 took off there original price !

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Caff62's Comment

Written on: 19/11/2015

So disappointing isn't it! I feel I've been massively ripped off! They won't get any repeat business that's for sure! And I will tell everyone how awful they are!!!

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“the way it works is unfair!!! ”

Written on: 02/11/2015 by McClearyyx13 (1 review written)

I recently posted two phones to mazuma. One which was broke which i stated and other which was absolutely perfect. After the lenthy wait around for mazuma to process the order i was then told the perfectly working phone was in as bad as condition as the conpletely smashed one and so the quoted 82.50 i was supposed to get for the phone was bought down to 27.50. Completely unfair! When mazuma stated only a slight crack on top on phone never been noticed by me or anyone else before. If you are… Read Full Review

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By Mazumamobile

Written on: 03/11/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Lauren1234Bull's Comment

Written on: 03/11/2015

M6885807
Thanks

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Lauren1234Bull's Comment

Written on: 07/11/2015

So i was asked for my order number 4 days ago and still nothing, no reply from the company. Also the voucher i should have received by now still isnt here even though it says it was posted 10 days ago!

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Lauren1234Bull's Comment

Written on: 07/11/2015

So i was asked for my order number 4 days ago and still nothing, no reply from the company. Also the voucher i should have received by now still isnt here even though it says it was posted 10 days ago!

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“Do not be conned use another buyer”

Written on: 29/10/2015 by sophiacorsini (1 review written)

Offer you the best price of online buyers(£100 for my working phone) slashed by £75 for dark mark on camera which was non existent before phone sent off had checked by another buyer but mazuma offered me £20 more so went with them. If I had known they would do this would have sold to o2 or carphone warehouse better genuine offers. Yet to receive phone back will be interested to see condition when returned. Rubbish Customer Services… Read Full Review

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By Mazumamobile

Written on: 30/10/2015

Thanks for your review and very sorry to hear your comments.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Brought a phone through mobiles only to get the extra...”

Written on: 22/10/2015

Brought a phone through mobiles only to get the extra £50 voucher. Sent iPhone 4s which was valued at £62 unlocked and working. So total £112. Sent the phone only to be told the screen is faulty when it's white, mmmm. The value went down to £10!!!!! So only received £60!! There was no fault on the phone as I would of not of sent it. So now I feel the fault was made up so I still only get £60. I feel mazuma has well and truly robbed me!!!!!!!!… Read Full Review

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By Mazumamobile

Written on: 23/10/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Combat2020's Comment

Written on: 23/10/2015

Order no is M6889411

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By Mazumamobile

Written on: 23/10/2015

Thank you for your order number.

We can confirm that the iPhone 4s received was classed as Faulty due to having white marks in the display. The white marks are mostly visible on a white screen where the marks appear brighter that the rest of the display.

We did offer to return the phone free of charge if you were not happy with the revised value.

We hope this helps.

Mazuma Mobile

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“Hard to Trust”

Written on: 17/10/2015 by Charleso1960 (1 review written)

Returned a Q10 blackberry hardy used in the box and was perfect working order when it left us. Mazuma advised the Q10 was not working correctly which was a major shock, as it was perfect working order when it left us. No doubt if they do this every so often, they will make even more money I do hope my miss-trust is unfounded… Read Full Review

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