Air Transat Reviews
Latest Reviews
★☆☆☆☆
“Worst flight ever”
Written on: 15/06/2013 by airtransatsucksass
The check-in lady at the Porto airport was the rudest crew member I have ever met. She lied about closing the check in early and when I asked her to view security camera, she changed her claim and quickly left. I would never go with Air Transat ever again. (read more)
★★★★☆
“Pleasantly surprised”
Written on: 28/05/2013 by ChristineS60 (1 review written)
We flew Club Class from Toronto to Glasgow on May 12 and the flight was half an hour early. Staff were friendly and attentive. Seat was still a bit snug but much better than economy. Food was edible, you can't expect much else! We travelled home today and had an awesome flight. There were fewer seats in Club Class and the seats were bigger. There was more leg room and we had a screen each with on demand movies, TV shows and music. Again the staff were very nice and we were 10 minutes... (read more)
★☆☆☆☆
“Damaged Laptop”
Written on: 26/05/2013
My teenage daughter came over to Vancouver Air Transat from LGW May 18, 2013, in Club Class. Her laptop ($1,200 value) was in its soft case buried in the middle of her suitcase with clothing packed around it. It got terminally damaged in transit with a dent in the metal back. The force had cracked the screen, wrecking it. I complained but, not surprisingly, they used their 'get out of liability' clause. I claimed major blunt force mishandling should not be covered by the clause. Don't we... (read more)
★☆☆☆☆
“worst trip ever”
Written on: 22/04/2013 by georgetimm (1 review written)
got to my seat and could not believe how little room, get in the air and 3 young people are drinking from a bottle of booze. 1 even lit a cigeret in his seat they took his passport and then gave it back on the ground. booked a $4800.00 1 week vacation, 3 days later paid $1000.00 to get out early. DO NOT BOOK ANY VACATIONS WITH THIS COMPANY SUB PARR HOTEL, FOOD, THEY SHOULD KNOW BETTER. (read more)
★☆☆☆☆
“Absolutely HORRIFIC”
Written on: 20/04/2013 by incognitopress (1 review written)
Stuck WITHOUT A/C on tarmac at London Gatwick for approx. 1 hour and 45 minutes yesterday while staff were trying to fiddle with paperwork of a guest who apparently didn't have any. A normally 5-hour flight turned into nearly 10 hours of hell. So to sum up why you should avoid Transat at all costs: AC not working properly. Disgusting, filthy toilets the SMALLEST on any flight I have ever been on (and I've travelled to 3 continents so far). Only thanks to online check-in the night before... (read more)
★☆☆☆☆
“My self and 14 others people travelled to costa rica...”
Written on: 20/04/2013 by sealydabear
My self and 14 others people travelled to costa rica for a wedding. Upon leaving costa rica a few things happened. 1. As we all checked in sepratley no one knew this was happening until we reached the waiting room, but 90% of us were charged and baggage over weight fee. The problem here is that we were told cash only, and no one was able to get a receipt for the cash paid. I my self paid $80.00 in some american, some colonies and some Canadian cash all at face value no exchange rate was... (read more)
★☆☆☆☆
“Horrible”
Written on: 13/04/2013
Want to sit with someone else not your travel partner...then AT is for you! we paid for the extra club class, and still we got separated with the seating...this was my first...and last time trying AT. I will gladly return to Sunwing, where I have never been seated without my wife. (read more)
★☆☆☆☆
“Changed Flight Date and offered NO Compensation!”
Written on: 06/04/2013
Air Transat changed my flight date. When I contacted them, and asked for a 'consideration' for the inconvenience and cost, they offered to refund my ticket AT NO COST. Of course at no cost! That would be the starting point. That's it. Nothing more. No upgrade, no nothing. Be warned. Otherwise, they are the cheapest flight in town, and the flight and service itself is quite acceptable. But when things go a little sideways they are the worst airline to deal with. I cant believe they would... (read more)
★☆☆☆☆
“A disaster”
Written on: 16/03/2013
Good luck trying to get flight status or book a seat. Never again (read more)
★★★★★
“Very good for the Price”
Written on: 13/03/2013
Air Transat is very good compared to other cheap airliners. For sure if you are looking for more informations this websites is not the good place! All you will find is negative stuff concerning exceptions. Only unsatisfied customers write reviews and that's why the rating of this airline is so bad, but the are only a minority. The majority are satisfied customers that booked with Air Transat and that had not impossible expectations. If you want to be treated like in First Class pay for, but... (read more)
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Showing 1 - 10 of 90 Reviews
★☆☆☆☆
“Haven't even gone on trip and am angry!”
Written on: 11/02/2013 by jmplmptn (1 review written)
We've booked with Transat a few times, and while they are not the most glitzy service, we've always had a smooth vacation. After this, I am never booking with them again. We booked a trip to Mexico and due to a family emergency, my boyfriend is unable to attend. We are aware that the trips are non refundable, but they won't even let us change the name on the ticket to let someone go in his place! This is ridiculous. And on top of it all, we have to pay $30 to downgrade our room!!! (read more)
★☆☆☆☆
“EXTREMELY RUDE AND ABUSIVE”
Written on: 25/01/2013
We have just returned from the Grand Sirenis Hotel and Spa just outside of Playa del Carmen, Mexico. The Transat representatives at the hotel were extremely rude with our group and many others. On the day of departure the hotel informed us that our flight had been delayed. The hotel was very accomadating and gave us a room for the nine and a half hour delay. The Transat employees were now nowwhere to be found!!! and would not answer their phone. When we finally found them they were... (read more)
★★☆☆☆
“Transat Weddings”
Written on: 22/01/2013 by mustlovedobes
I booked a wedding with Transat leaving on a Friday. Booked my wedding at the resort in Mexico for the Tuesday. (you have to be in the country 2 full days before being allowed to marry in their country)got the invitations made up and sent out, got engagement photos done with our wedding date and names nicely put on the pictures so we could send memorabilia out with the invitations. 40 people have booked with our group and still counting. Transat decided to move the flight to Sunday. My... (read more)
★☆☆☆☆
“The worst ever!”
Written on: 21/01/2013
On my last trip to Cuba via Air Transat: 1.I was treated with rudeness and hostility by a Cuban bus driver who grabbed my suitcases and threw then on his bus while I was attempting to ask him if his bus I was going to my hotel. Because of this I was forced onto the wrong bus. I ended up being dropped 40 kilometers short my destination instead. I was then forced to take a cab which cost me an additional 35 pesos. I spoke to the Transat person at the hotel the next day and related this... (read more)
Treebek's Comment
Written on: 09/02/2013
You got into the incorrect bus, not the airlines problem.
You say you booked a SPECIFIC location in a hotel? Isn't it subject to availability?
People in the plane were loud and drinking and then were asked not to... so the airline did the job correctly?
How can you possible say avoid air transat based on this experience?
I appreciate you'd of expected "better ways to complain" but ultimately your complaints were not the fault of the airline.
Sorry but no airline wants you as a customer, your obviously far too hard to please.
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Strumbilly's Comment
Written on: 19/02/2013
(Source: Transport Canada)
Intoxicated passengers are more than just annoying to passengers and staff. They also pose a risk to their own safety and the safety of others because they may not be in a fit state to follow instructions in an emergency. Alcohol impairs almost all forms of mental activity, including decision making, memory, vigilance, and reasoning. It also adversely affects physical co-ordination. Drunken passengers are a real safety risk, especially if there is an emergency. They may be unable to adequately comprehend instructions, and their physical ability to follow emergency commands may be impaired.
Some passengers may drink too much because of their fear of flying, some because they are celebrating the start of a holiday or an important occasion, and some because in normal life they are heavy drinkers.
Apart from the safety risk in an emergency, intoxicated passengers present a problem for maintaining order on the aircraft. Alcohol consumption has been reported as a factor contributing to 45 percent of on-board incidents according to U.S. research.You should try to spot trouble before it starts.
Refuse entry to anyone you suspect is intoxicated before they enter the aircraft. If someone looks and smells like they are drunk, they probably are.
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★★☆☆☆
“Scums”
Written on: 12/12/2012 by sha007
Air Transat are scums, we booked a fully inclusive holiday to Mexico two months before our fly and paid $1400, then two weeks before fly we noticed the price went down to $900. We did not get any of our money back. We tried to book a seat on their website 24 hours before flight and we couldn't get any good seats. When we got to airport we find out that there were planty seats available so we can not undrestand why this wasn't available on the website and what is the point to have an option... (read more)
★☆☆☆☆
“DON'T BOOK GROUPS”
Written on: 09/12/2012 by rjp4121 (1 review written)
BOOKED 80 PERSONS LAST FEBRUARY, 2012,NEVER GOT THE PRICE BREAKS WE WERE PROMISED...FLIGHT LEFT 4 HOURS LATE WITH SEVERAL DIFFERENT STORIES WHY...ROUGHEST RIDE EVER BEEN ON. SUPER SLOW FIRST CLASS SERVICE...BITCHY STEWARDESS', SOUND DIDN'T WORK ON THE 7.5 HR FLIGHT..MISSING FOOD AND PLATES...ETC. ETC (read more)
★☆☆☆☆
“Don't book a Destination wedding with Transat air ”
Written on: 10/11/2012 by Weddingdisaster
to book a wedding they make you put deposits down months before any travel information is given. I just got our flight info... Last day of our trip we have to be out of our rooms at noon with our flights not till 3 am !!!!!! (read more)
★☆☆☆☆
“AIR TRANSAT INSURANCE DOESN'T COVER YOU”
Written on: 04/10/2012
AIR TRANSAT MEDICAL INSURANCE ONLY PAYS OUT %25 OF CLAIMS. IT IS THEIR COMPANY POLICY NOT TO PAY YOUR MEDICAL BILLS IF YOU MAKE A CLAIM (read more)
Rrrrrrrrrrrrrsmith's Comment
Written on: 08/12/2012
I HAD THE EXACTLY THE SAME EXPERIENCE WHEN I HAD A MEDICAL EXPENSE CLAIM WITH AIR TRANSAT MEDICAL INSURANCE.
I HAD TO TAKE THEM TO COURT AND THEY ONLY PAID AFTER LOSING 2 APPEALS. IT TOOK ME 4 YEARS TO GET THEM TO PAY A $1500 CLAIM. AIR TRANSAT TRIED TO APPEAL IT FOR A THIRD TIME BUT A JUDGE ORDERED THEM TO PAY IN 24 HOURS. THEY STILL REFUSED PAY AND I HAD TO GO TO THE MEDIA TO GET THEM TO PAY.
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Rrrsmaittt's Comment
Written on: 14/05/2013
Air Transat NEVER pays a claim! I use to work as a claims adjuster for them.
I got 5% of every dollar I never paid out!
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★★★★☆
“OUR RECENT EXPERIENCE”
Written on: 30/09/2012 by Johnycarter (1 review written)
Prior to flying Economy Manchester to Toronto and back I was concerned having read some of the awful reviews. First of all I found all of the staff at both airports and on both flights polite, helpful and the flight staff are really hard workers. The seats we chose were comfortable with ample leg room. It is perhaps easy to criticise the food, but what does one expect in a 350 seat cafe at 32000 feet. There were three choices and they were perfectly acceptable to an economy class passenger.... (read more)
★☆☆☆☆
“Don't book rental car through Airtransat /Hertz”
Written on: 28/09/2012
I have booked air tickets, rental and insurance with the Airtransat. No problem with flights but on arrival to Paris Hertz agent Stephani told me that Airtransat didn't book the car and they didn't get money. So, I had to pay again and at higher rate. Both Airtransat and Hertz are uncooperative and unhelpful, still waiting for my money More 400 CAD back. No apologies as well. Moral: don't do anything else through Airtransat, just the flights and prepare for surprises. At least they are... (read more)
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Showing 11 - 20 of 90 Reviews
★★☆☆☆
“Reserving a seat is no guarantee with Air Transat”
Written on: 22/09/2012 by AirTransatSucks (1 review written)
We had a very good outbound flight in Club BUT upon returning to Vancouver we found ourselves booted out of Club and the seats we had reserved and paid for were reallocated to the back of the plane without any apology. We were told we will have to request a refund when we are back in Vancouver. This flight was rescheduled twice and combined with another flight which was a complete surprise - at no point did anyone tell us about the changes and the impact etc etc. We THOUGHT we had booked... (read more)
Strumbilly's Response to AirTransatSucks's Review
Written on: 19/02/2013
Good advice. These guys are experts at playing the blame game.
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★☆☆☆☆
“Don't pay for a reserved seat.”
Written on: 16/09/2012
I paid $40 to reserve my seat in advance. When I got to the airport they had changed it. I argued, but to no avail. Back home I asked for a refund of my $40, as I did not get the seat I had paid extra for. They refused. I ended up in a month long process of arguements by email and telephone with various "customer service" agents, one of whom was insulting and all of whom were condescending. Their job quite obviously was to argue me out of a refund. It is absurd! I paid extra to reserve... (read more)
★★★★☆
“First time user & impressed Man to Ycr”
Written on: 03/09/2012 by shorl
when reading some reviews I wondered what we were in for, at check in staff were friendly & quick. Our plane had been updated with seperate tv & new chairs which were very comfortable, im 6 ft & 19 stone, we left on time, the crew were friendly & helpful. Food was okay, plenty to drink & a good selection of entertainment on board. On our return we had a older plane with the seat not quite as wide but ample leg room, again food was okay. For a budget airline we give them a big thumbs up &... (read more)
★☆☆☆☆
“I WILL NEVER RECOMMEND TO TRAVEL BY TRANSAT”
Written on: 03/09/2012
My family and I were in Paris airport on August 18th, we arrived 1 hour and 40 minutes before the departure. The Transat airline ticket agent did not allow us to go into the airplane. He told us that the flight was already closed and that it is impossible to let us go in. There are not reason for this situation. It is not logic that the passengers were sitting into the airplane for 1 hour and 40 minutes before the departure. The thing is, after three weeks of vacations, without money,... (read more)
★★★★☆
“Better than expected”
Written on: 17/08/2012 by Alycat (1 review written)
Just back from return trip to Toronto from Manchester. Was not in charge of the booking and silently spat my dummy out about flying with Air Transat having read reviews here and elsewhere. We booked over the phone and the rep told us that it was the old style Airbus 310 which added to my "pleasure". However, that said, check in was efficient and flight was fine. It took off and landed on time each way, the staff were pleasant and friendly (with the exception of one member of cabin crew who... (read more)
★☆☆☆☆
“AIR TRANSAT TERRIBLE”
Written on: 09/08/2012
BOTH OF US TRAVELLED CLUB CLASS IN JULY FROM GLASGOW TO CALGARY, 1 HOUR DELAY, AS THERE WAS NO MEALS FOR CLUB CLASS PASSENGERS, DUE TO THE FACT CLUB CLASS WAS FULL 21 PASSENGERS MANY MONTHS AGO, SO WHO AT AIR TRANSAT DID NOT DO THEIR JOB??, LORRENA CLUB CLASS MANAGER THOUGHT IT WAS FUNNY??, WE GOT ECONOMY MEALS GIVEN INSTEAD ABSOLUTLEY INEDIBLE TERRIBLE, SEATS VERY LIMITED RECLINE, GALLEY AT FRONT OF CLUB CLASS AIR CREW BACK AND FORWARD ALL THE TIME BUMPING YOUR ARM AND WITH CARTS ATTENDING... (read more)
★★★★☆
“Fair value for money.”
Written on: 30/07/2012
I flew return from London Gatwick to Vancouver with Air Transat. Overall I think you get what you pay for. The planes are a bit dated (although they are in the process of refurbishing their entire fleet) and the food is average at best, but this is all reflected in the ticket price. Air Transat were significantly cheaper than any other airline when I booked my ticket and so I was expecting a fairly cheap and cheerful experience. The baggage check-in process was flawless both ways - no... (read more)
★☆☆☆☆
“Air Transat bad service and delayed luggage”
Written on: 28/07/2012 by mark12345a (1 review written)
Our Orlando Disney vacation was off to a bad start when Air Transat lost our luggage during a direct flight from Dorval to Orlando. This was a 7 days vacation and they ended up finding the luggage on the 5th day. Even though all the original tags were still on the luggage, they broke the lock to verify the content as we have listed them on the tracking report. No compensation was given, no explanations, nothing. To top it off, we had purchased the option plus only to realize that if you... (read more)
★★☆☆☆
“Meager lost luggage policy”
Written on: 28/06/2012 by psydney
Air Transat lost my luggage, so my vacation was off to a bad start. Even with Options Plus they only offer a meager $25 per day for lost luggage, so try to pack your essentials in your carry on. When I arrived in Glasgow it was raining and my raincoat and umbrella were in my luggage, so had to spend a considerable amount of money to buy new ones. The best part of the trip were the friendly flight attendants; otherwise, I'd say it was mediocre, except for the food which I felt was... (read more)
★★★★☆
“Gatwick to Toronto Club A330 300 11 JUNE 2012 SEATS 3...”
Written on: 23/06/2012 by gathome (1 review written)
Flight left on time arrived early. Seats comfortable, we had a very good flight attendant friendly cheerful and helpful. Club on Air Transat is not like on BA but is not in the same price bracket; price wise it was a bit more than BA standard, but less than premium economy. The catering was good and on proper plates with glasses and metal cutlery. More room than BA standard. probably compaable with BA Premium economy. There were no seat back screens - apparently these are being... (read more)
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Showing 21 - 30 of 90 Reviews
★★★★★
“My flight from Vancouver to Amsterdam on 16/17 June 2012”
Written on: 19/06/2012 by dudette124
Just wanted to say that I had a great flight and was very impressed with the crew.......service was friendly,efficient and at times very humorous(sp?) I was traveling alone and felt that I had some special attention from some crew members which made my trip extremely enjoyable. My compliments on your training and professional attitudes. I will certainly be flying with your company again. Thanks again. (read more)
★☆☆☆☆
“Travel with Pets (AVOID)”
Written on: 22/05/2012 by daveha
Just wanted to share my experiences dealing with Air Transat when traveling to the UK from Canada with our pets We booked a direct flight with them two months before our flight to lessen the stress on our dog and cat and just three days before the flight they changed it to a stopover in London adding 3 hours onto our flight to Manchester. It took nearly four days of being transferred from one number to the next before we actually got hold of someone who could deal with us on the issue... (read more)
Guest's Response to daveha's Review
Written on: 26/05/2012
my family flew on air transit from Toronto to Paris in May of 2012, 5 days before we were to fly out , we found out our business seats were taken away from us to be given to Montreal travelers, I booked 7 months in advance to avoid this happening, and it happened when we left Paris to come back to Toronto, they were given away to Quebec travelers, I paid 500.00 extra to have business seats, NEVER AGAIN WILL I FLY AIR TRANSIT!!!!!!!!!!
,
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★★★★☆
“excellent until we got their”
Written on: 13/04/2012
We travel with Air Transat in march 2012 everything was excellent until we got at the resort, the representants of air transat at the Barcelo Bavaro Palace Deluxe were not very good , i mean they were two of them and i think it's Lise she seam to be always busy and we feel that we were bothering her, we had a few question for her and she was kind of rude so we didn't go back to see her, maybe she is too old for that job. (read more)
★☆☆☆☆
“Air Transat: Find another air line!!”
Written on: 12/04/2012
I really don't know where to start,extremely cramped, seat width would be good for a child ( we are of average size by the way ), no air flow in the cabin, some of the food completely inedible.I really do think flying with Air Transat is a health risk,no way can you move in the seat,eating is impossible.No way to get up and stretch your legs, even trying to stand in line to go to the washroom,you were in intimate contact with at least two people at a time.The seats in the upright position... (read more)
★☆☆☆☆
“Customer Service Sucks”
Written on: 29/03/2012
I recently booked a travel package for an all-inclusive through Air Transat Holidays. I was travelling with my 2 young children (1 is only 20 months). My husband and I were willing to pay for pre-booked bulkhead seats given the ages of our children. Given taht i was travelling with an infant, I could not pre-book online (in other situations you can). I had to wait 1 hour to get through to an agent to book the seats. Everything worked out great on teh way there. Unfortunately on the way home,... (read more)
★☆☆☆☆
“never again air transat”
Written on: 18/03/2012 by yyc330
flew with air transat to puerto vallarto mexico jan 25/12 flight was delayed slightly coming back was another matter flight was to leave at 255am we had to check out of hotel at 11am transportaion was to pick us up at 1045pm we waited for 1 and 1/2 hrs then decided to phone a cab then we noticed a tiny note that our flight had be delayed we would now get there were no more rooms at hotel picked up at 845am so we sat up all night in a open lobby quite chilly there were no more rooms... (read more)
★☆☆☆☆
“Air Transat Sucks a Lot”
Written on: 11/03/2012
Air Transat's customer service is terrrriiiblllleee!!!! Every time I call their customer service you can expect a minimum of 45 minutes wait time. How many people work there??? I think no one actually does. They want you to hold until you are so frustrated that you hang up. The automated message keeps saying that they will be with you momentarily, in a minute etc. etc. Rewording the same sentence does not make it any better. You know how annoying that is when you are on hold for an hour!!... (read more)
★☆☆☆☆
“Dealing with Transat after a failed vacation”
Written on: 29/02/2012 by howardavid
We were 18 people ranging in age from 18 months to 88 years and we arrived for our hoped to be wonderful vacation on December 21, 2011. We were probably one of the first to buy Transat Vacation's all inclusive to Playa Del Carmen staying at the Encanto Resort. Suffice it to say that we were all mistreated and lied to on a continuous basis. About two days into the "vacation" we accidentally bumped into a Transat Vacation's rep and proceeded to spend about an hour telling her of the problems... (read more)
★★☆☆☆
“Lack of Comfort”
Written on: 11/01/2012 by Frank999 (1 review written)
My wife and I flew from Montreal to Cancun on Dec 30th and returned on Jan 6th on an Airbus A330-200 plane. The flights both ways were on time, but the seats are horrid; there is no legroom in the regular seats. If the passenger in front reclines, then all other seats behind must recline as well. I'm 6-1 tall weighing 192 lbs, so I am not extra large. And there is really no hip room; it truly is a tight space. We sat in seats 32J & K going. On the return flight I asked for the exit row... (read more)
Guest's Response to Frank999's Review
Written on: 07/02/2012
Have you complained to the FAA regarding this? Why not?
We refused to travel Air Transat for years due to their constantly being delay from the later Cancun returns, terrible attitude from the host(esse)s, small seat spaces (both ways) and 1964 uphostering in the seats (not to mention broken seat belts, trays and seat tilt mechanisms).
In our stupidity we booked through Air Transat, once again this year. Our shopped for, noon hour return flight was just changed to an 8:20 PM flight arriving in T.O. at 1:30 AM getting us out of the baggage mess about 3:00 AM. They will not give us our money back and refuse to negotiate any other solution.
One of the best things was they sold the package to CanJet with their old tight seating and broken down jets but at least we beat the crowd and added another $180 to our package to sit in the emerg exit row seats with their narrower seats (tray in arms).
Air transat has had many chances fromus over the last 25 years of flying and they will never, ever get another one from this dude and dudette.
..............
Air Transat recommended: Avoid like the plague!!!
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★★★★☆
“I hate flying, however satisfied with my flight”
Written on: 06/01/2012 by RebeccaDM
The food was good. Seats were a little to close together,when the rider in front of you reclined their seat I had NO space. (read more)
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Showing 31 - 40 of 90 Reviews
★☆☆☆☆
“Terrible flight”
Written on: 05/12/2011
Avoid travelling with this airline at any cost. I ocassionally do a lot of travelling, and during this summer I travelled to europe( for two weeks) with this airline for the first time. First of all, they left one of our baggages(the most important one- which contained medications and souvenirs) at toronto. Once we heard this, we told them to send the baggage as soon as possible to europe(Turkey), and they said it would definitely take 3 days to reach our hand. After 3 days we gave airport a... (read more)
★☆☆☆☆
“Will never fly transat again, changed flight times etc”
Written on: 20/11/2011 by LTonks
We booked a trip on Aug23 to Cuba for Nov 11. Once the full amount had been paid on Sept 27th THEN Transat changed the flight times & details with no offer of compensation for our increased costs and travel times incurred. We originally booked a DIRECT flight, Vancouver - Varedero leaving on Nov 11 at 9:15 pm. On OCT 19 transat/nolitours changed the departure time dramatically to 5:35 AM, causing us to incur hotel costs for the night of Nov 10. We reside in a remote community and had... (read more)
★★☆☆☆
“Don't fly their partner Thomas Cook”
Written on: 12/11/2011
This flight was flown by their partner Thomas Cook. TC was not up to the same standard as Air Transat and if you book with Air Transat you should not be put on a Thomas Cook flight. It took 8 hrs from take off to get any food other than what you had to pay extra for. Even a glass of water was not free, nor was coffee, tea or pop. Leg room was terrible and seats very uncomfortable. However our return flight was actually an Air Transat flight and service was excellent compared to Thomas... (read more)
★☆☆☆☆
“Avoid Transat”
Written on: 09/09/2011
Transat does not permit changes, not even for a fee. Their website will send you to a tour operator, Canadian Affair. which takes forever to answer phones and is unhelpful. Fly Transat at your own risk. I think they suck. (read more)
★☆☆☆☆
“horrible flight service”
Written on: 08/08/2011 by travelmany (1 review written)
flight air condition setting is terrible, either too cold or too hot. service is very slow. waiting for one cup of water needs almost above 30 minutes... (read more)
★☆☆☆☆
“Worst airline I've ever flown”
Written on: 04/08/2011 by upsettraveler (1 review written)
Drove to Calgary from Edmonton to find out that the flight TS 342 from Calgary to Munich was delayed by 9 hrs. Of course, I knew that I was going to miss my connecting flight in Munich with Lufthansa. I had two options: to move that charter flight by another week to Aug. 3rd, or buy a new ticket for Lufthansa flight to Poland. The problem was that Air Transat wanted another $370 just for changing the dates. In that case I would have to pay for 2 tickets, as I would have to pay for a new... (read more)
★★★★★
“Pleasantly surprised”
Written on: 16/07/2011 by RowLawrence
I booked with air transat as it seemed to be one of the cheapest airlines I could find at my time of booking. I had not previously flown with them before, therefore I didn't know what to expect. I am writing today to say just how great the service was on board, the flight attendants both on my way to my destination and on the way back were fantastic, smiling the whole way and generally polite and very helpful. The flight only took off an hour late due to a technical fault but this didn't... (read more)
Larrylix's Response to RowLawrence's Review
Written on: 07/02/2012
You don't get out much! I have flow A.H./Transat many times and they are mostly terrible. I made another mistake and thought I would give them a chance this year after about 10 years of other airlines. Big mistake!
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★★★★★
“We did a 2 week tour throughout Greece, and had...”
Written on: 08/04/2011
We did a 2 week tour throughout Greece, and had nothing but friendly staff guiding us along the way through transfers from the airport, cruise ship and our hotels.
We flew with Air Transat and we booked our holiday with them as well, and they were all so helpful and informative. We will definitely book with them again, and wish we could book all of our vacations with them.
They made the whole trip so easy and fluid
(read more)
★☆☆☆☆
“Air Transat: ”
Written on: 20/03/2011
Air Transat:
let me start off by saying thank GOD i was sitting with my family. because if i had to be that cramped by strangers for 5 1/2 hours, i probably would have started crying. i've never been so uncomfortable in my life, the seats were so tiny. they gave up comfort for flying the masses. the plane was packed, my legs touched the seats and the people infront of me were rude enough to recline their seats the whole flight. i was in the middle, family on the sides and ANYone walking by...
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Guest's Comment
Written on: 02/07/2011
Obviously They are going to recline there seats its a 5 1/2 our flight. They are there to recline. Only time I wouldn't recline is if there was a baby behind me.
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Guest's Comment
Written on: 22/07/2011
Flying rules...recline whilst nothing is going on. Sit up while food is being served or during takeoff and landing. You will notice that the planes that don't want you to recline because there isn't enough room, don't have that facility in their chairs.
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★☆☆☆☆
“Have travelled many "all inclusives", this was the...”
Written on: 19/03/2011
Have travelled many "all inclusives", this was the worst ever! The Resort was clean; however, had to change rooms immediately since construction was ongoing outside of patio door. The 2nd room had a clogged shower and the lock on the door was not working. We waisted a whole day moving rooms and waiting for our door to be fixed in order to get settled. For a 4.5 Star Resort, was ridiculous.
Would never travel through Transat Holidays again, since they did not take responsibility for any...
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Treebek's Comment
Written on: 09/02/2013
I love how you put 2 star on everything (Particularly flight specific information) because of problems with your accommodation.
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Pocho1A's Response to mustlovedobes's Review
Written on: 24/01/2013
This exact situation just happened to me, except we are doing a symbolic ceremony. They told me our Friday flight has now been changed to Sunday. The wedding is in three months. Some of our friends and family will be arriving two days before us and leaving two days before us. We are very disappointed. I was just wondering if they compensated you in any way? We've talked to our travel agent and no one has offered us any solutions. No one has even apologized for this huge inconvenience.