Air Transat Reviews

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Latest Reviews

★★★★★

“Excellent ”

Written on: 12/07/2015 by Cuddington (1 review written)

Flew from Gatwick to Calgary 20th June 2015 After reading some negative reviews we were not expecting much .What a pleasant surprise.Speedy ,fuss free check in.Attentive,friendly staff.Had paid for extra leg room so we were very comfortable .Staff continually coming round with drinks .Food was fine ,this is an economy flight so we were not expecting fine dining.Entertainment really good,which does help on a flight of this duration .Could not expect the same level of service flying home from… Read Full Review

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★☆☆☆☆

“Cuban vacation "Romantic" package.”

Written on: 06/07/2015 by Wardzb427 (1 review written)

It's Cuba, our expectations were adjusted accordingly. Our "Romantic" package started with not being able to get into our room and having to spend the first four hours sitting in the lobby wondering where we would spend the night. Finally we got the last available room, a handicap room ndicap room - two rock hard single beds, nothing in the fridge but a giant block of ice, a lizard, one towel, not clean. My wife spent the first night in tears. We got a regular room in the late afternoon the… Read Full Review

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★★★☆☆

“VALUE FOR MONEY ”

Written on: 01/07/2015 by Molloy17 (1 review written)

The flight from Manchester to Toronto was good. On-line check in was easy to do, bag drop was open, good leg room on flight, meals ok. reading the previous reviews its not as bad as the review say. going the service was slow coming back the service was good and the meals were better coming back… Read Full Review

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★★☆☆☆

“No Transat for me”

Written on: 22/06/2015 by MacLeannf212 (1 review written)

Stuck in Cancun with a last minute notice that flight back to Toronto is delayed by 4 hours, plus the 3 for being early for security check, equals a total of 7 hours!!! What is the inconvenience worth? $20 U.S.food voucher! I couldn't believe that was what my time was worth! Didn't take long before all restaurants in the terminal were pricing their menus to handily relieve you of the $20 voucher. My overall first impression of this airline is to avoid flying with them at all costs and never… Read Full Review

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★★★★☆

“Travelled Manchester to Toronto 18-05-2015 returned...”

Written on: 04/06/2015 by ljRandall207 (1 review written)

flight out Manchester to Toronto excellent flight good food very helpful air staff would fly again on this flight Flight back left lot to be desired different aircraft not much room & to the person in row 20 h & j inconsiderate Person whom just tilted her seat back hitting my wife I hope when your in England your a lot more considerate To other people Or you may find people not as considerate to you & put you in your place you nasty horrible person… Read Full Review

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★★★★☆

“Better than expected”

Written on: 19/05/2015

Despite the negative reviews posted the flight from Manchester to Vancouver was good. On-line check in was easy to do, bag drop was open, sufficient leg room on flight, meals ok, helpful attendants, and a variety of in flight entertainment. The return flight was a similar story except that the ground staff at Vancouver airport were disorganised and not particularly helpful - there was no early boarding for passengers with disabilities so extra time was taken to board and the flight left 30… Read Full Review

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★☆☆☆☆

“Will not refund my taxes which remain unpaid, in...”

Written on: 18/05/2015 by manchestertotorontoreturn (1 review written)

I paid in full for two return flights ECO Class, told 100% non refundable. That's £140 for the two tickets towards air tax, ONLY payable when and if I fly,I had to cancel flight, and as this is refundable the insurance company don't pay it. Nor will Air Transat this money is mine until I fly then it is passed on, on my behalf otherwise to be returned to me. All airlines even British Airways will refund it even if they charge an admin fee. What price goodwill, my custom is lost - after many… Read Full Review

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★★★☆☆

“Air Transat lost my baggage”

Written on: 04/05/2015 by AudrinaRuiz (1 review written)

I had checked in online so I saved quite a lot of time not to queue, however the queue was ridiculously long and I just realised Air Transat was using a new system for check in on that day. I was served by a lady, mid-age. She seemed slow and pretty nervous the whole time. I was asked to weighted my bag, and waited for my printing boarding pass. When I was ready to go, I realised I did not have the luggage tag so I went back and asked. Then she realised the whole long tag was still at her… Read Full Review

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★☆☆☆☆

“BE”

Written on: 09/03/2015 by asGrady79 (1 review written)

I was just informed that Air Transat will not honour their posted rates on their web site. BEWARE!!! I thought I was booking a pre packaged vacation and when I select "BOOK" and then put in our ages and home province when I pressed continue the price on the next screen went up $2257.70!!! The holiday was advertised to cost $2998 but when I went through the Air Transit web site the final cost was $5257.70 which increase the price by $2257.70!!!! I contacted the booking centre and they told me… Read Full Review

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★★☆☆☆

“Not even close”

Written on: 25/01/2015 by Sweeneyxk422 (1 review written)

We flew Kelowna to Cancun, we paid for extra leg room but as far as I could tell all the seats were the same. So when we arrive in Cancun early we wait for 45 min. on the runway, told to stay seated and then all communication ceased. The wait was probably not the pilots fault but the lack of communication sure was. Then on the way home we waited on the runway as we were told we had a weight issue. In flight service was horrible and when we land we are told by the terminal agent that they had… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 04/09/2014

We flew from Toronto to Manchester UK in July at midnight. The plane was old instead of the newer one we had been told we would be on, the seats totally uncomfortable, either upright or reclined, very little leg room, the aisles were very narrow. One of the flight attendants had a long fringe of hair covering half her face... how unhygienic, considering she was serving food and beverages. When I complained about it all, I got an email indicating they were investigating and would get back to me… Read Full Review

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★★★★★

“Excellent flight to Canada”

Written on: 05/08/2014 by morlich (1 review written)

Air Transat Gatwick to Vancouver 05/07/14 - we arrived early for check in and was through the dedicated check in only 10 minutes! Flight was on time and arrived early in Vancouver. We booked two x 2 seats near the back of the Airbus 330. We are all around 6 feet tall, but found as much room in economy as in any economy BA flight. The new cabin was comfortably, the personalised in flight entertainment system was excellent and the food and drink was what you would expect from any trans-Atlantic… Read Full Review

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★☆☆☆☆

“Absolute Garbage Service”

Written on: 01/08/2014

5 members of the same family including a baby given different seats all over the plane (you must pay extra for the privilege of sitting together)… Read Full Review

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★☆☆☆☆

“Not a good experience!”

Written on: 17/07/2014

We travelled from Toronto to Rome in June 2014. The plane was old, no leg room, TV screens could not view, food was terrible and washrooms dirty. Not a good experience… Read Full Review

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★☆☆☆☆

“Beyond Frustrating Experience”

Written on: 16/07/2014 by Ktrain27 (1 review written)

I should first start my review by stating that I have yet to travel, so I'm running on blind faith that my experience with Transat can only get better. I feel the need to share my experience with future travellers so they can be aware of what to expect. First, I booked my all inclusive trip through a travel agency on a Sunday. By the Tuesday am, the cost of my exact trip had gone 33% ($850.) I started by contacting my travel agency to inquire about any price drop protection or possible partial… Read Full Review

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★★★★★

“A great experience !”

Written on: 14/07/2014 by GraysonDaly (1 review written)

Having read other reviews, I was very concerned to be flying Air Transat, particularly as I am a very nervous flyer, but I was delighted with both flights we have just taken. We flew club from Gatwick to Calgary and then back from Vancouver. Check in was fine as we expected queues and as soon as we boarded we were welcomed and offered a drink. There were 2 staff to look after 12 of us so service was quick, efficient and on both flights the staff were charming, enthusiastic and lovely… Read Full Review

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★★★☆☆

“Could be a Good Airline”

Written on: 13/07/2014

Air Transat Transatlantic Service from Canada to UK. The on-line booking site is OK, but it fails to complete the purchase if you have not used Air Transat before. One is forced onto a phone-in booking with all the usual time waste for inadequate call- center resources followed by the time waste of entering all your booking details again over the phone. I almost gave up at that point. The outgoing check-in and flight was good and on time. The aircraft was comfortable and in-flight service… Read Full Review

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★★★★★

“Much better that price suggests”

Written on: 16/06/2014 by Martin-from-UK (1 review written)

Return flights London Gatwick to Calgary in May/June 2014. The London to Calgary service has competition from BA and Air Canada (although they are Heathrow) and so I suspect Air Transat makes an effort on this route. Having read the earlier and somewhat negative reports of this airline I adjusted my expectations downwards. Being over £200 per person cheaper than BA and AC I wasn't expecting 5* service and knew that headphones and blankets were chargeable (and credit card payments in CAD only)… Read Full Review

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★☆☆☆☆

“Don't Buy Options Plus or Fly Air Transat”

Written on: 04/06/2014 by Bobby10 (1 review written)

My Husband and I recently took a vacation, booked through Air Transat to attend a destination wedding in the Riviera Maya, departing Vancouver on March 2, 2014. In order to enhance our vacation, we decided to pay the extra funds to obtain the Options Plus Service, which was obtained at a price of $238.00. Our flight to Cancun was uneventful, although I found it a bit surprising to be offered a comfort package which included a blanket during a day flight South, which I declined. The vacation… Read Full Review

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★☆☆☆☆

“Awful experience ”

Written on: 03/06/2014

My flight was incorrectly booked online, when i attempted to change the dates i was told i was unable to do so due to the type of ticket i had booked. I read online and realised i was entitled to have my tax returned (missing your flight or cancelling tickets, you're legally entitled to have your tax returned as the tax man only takes the money when you are on the flight.) the staff long story short told me no we don't do that. I sent an email explaining my rights and disappointment and that… Read Full Review

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