Air Transat Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
138
28% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Air Transat - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible holiday”

Written on: 24/01/2016 by AmelieWilliamson1960 (1 review written)

Upon arriving the hotel we were staying at my friend left her carry on in the transat van. We were unable to get a hold of anyone from air transat for 2 days. When recieving her carry on back. Money and her ciggerettes were gone. Let me remind you that the driver was an air transat employee. When i needed to leave early due to medical reasons i needed a doctors note which costed me a pretty penny. I was un able to reach my health insurance through air transat at all. The hospitality desk also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no food on Air Transat”

Written on: 11/01/2016 by Cjhogan (1 review written)

We were in the D.R. coming home after a great week then our plane gets delayed still had to leave the hotel at the same time that ment spending 4 hours in the Punta Cana airport then to get on the plane and sit while the customs takes all the luggage of the plane to reinspect it (no fault of the airlines)but another 40 min delay just to have the plane finally get in the air and start serving food by the time they arrived at my seat row 17 NO MORE FOOD I asked what else do you have chips and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MAN TO TOR OK - TOR TO MAN ABYSMAL”

Written on: 18/11/2015 by Jarvis1983 (1 review written)

Old planes, bad food, uncaring attendants. Oh and the same 2 movies on 4 flights taken within 4 weeks... But the worst was booking a window seat to find that I was in-between windows (the window opening ahead of me by 6 inches... so the window surround took away my arm rest space. I couldn't even sit back in my chair as my shoulder (which has pins in) wouldn't even fit in the space, basically I sat like a pretzel for 7 hours. I had to lean forward all trip and the lady next to me in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Certainly needs improvement.”

Written on: 20/10/2015 by paevans42 (1 review written)

Travelled recently with this company 4th Oct from Manchester to Toronto and then returned a week later. We were on an airbus where the seating was 3.3.3. Extremely cramped widthwise. The leg room was reasonable. My partner who was on an aisle seat was constantly being knocked by passengers and on a couple of occassions by cabin crew, one of which did not even apologised as she pushed the trolley into his arm. Very difficult to eat without knocking the person in the next seat. On the subject of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The only good thing is the price”

Written on: 28/09/2015 by JBG52 (1 review written)

I recently flew from Glasgow to Toronto and back with this company. On the way out my travelling companion upgraded us for £199. SO not worth it. Also after booking a direct flight, we were detoured to Manchester. No Transat staff were able to explain why. I had already booked a connecting flight to Winnipeg and had to pay £60 to amend this as an extra hour and a half was added to our flight time by going to Manchester. When I complained and said this was no longer a direct flight, I was told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Good In Parts, Not So Good Elsewhere”

Written on: 30/08/2015 by tonymccl (1 review written)

We booked two flights for this August - outward on Manchester to Toronto in Economy, returning Vancouver - Manchester in their premium cabin. Despite the many negative reviews, we were quite impressed with our outbound journey. It was on board the A310 which meant there were no seatback TVs, only large screens, but entertainment was available via wireless devices. The other downside was the seeting being configured 3-3-3 and being very narrow. On the plus side, the legroom was excellent - I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely the worst airline out there!!!!”

Written on: 10/08/2015 by Pierreb450 (1 review written)

Just plain awful. The way they treat their custumors is shocking. I urge you to reconsider if booking with this airline. You may pay less for the fare but the potential for upset is great. Really wish they would sod off and do something other than being an airline. Absolute rubbish. I wanted to write something far more rude but it unfortunately won't let me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent ”

Written on: 12/07/2015 by Cuddington (1 review written)

Flew from Gatwick to Calgary 20th June 2015 After reading some negative reviews we were not expecting much .What a pleasant surprise.Speedy ,fuss free check in.Attentive,friendly staff.Had paid for extra leg room so we were very comfortable .Staff continually coming round with drinks .Food was fine ,this is an economy flight so we were not expecting fine dining.Entertainment really good,which does help on a flight of this duration .Could not expect the same level of service flying home from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cuban vacation "Romantic" package.”

Written on: 06/07/2015 by Wardzb427 (1 review written)

It's Cuba, our expectations were adjusted accordingly. Our "Romantic" package started with not being able to get into our room and having to spend the first four hours sitting in the lobby wondering where we would spend the night. Finally we got the last available room, a handicap room ndicap room - two rock hard single beds, nothing in the fridge but a giant block of ice, a lizard, one towel, not clean. My wife spent the first night in tears. We got a regular room in the late afternoon the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“VALUE FOR MONEY ”

Written on: 01/07/2015 by Molloy17 (1 review written)

The flight from Manchester to Toronto was good. On-line check in was easy to do, bag drop was open, good leg room on flight, meals ok. reading the previous reviews its not as bad as the review say. going the service was slow coming back the service was good and the meals were better coming back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No Transat for me”

Written on: 22/06/2015 by MacLeannf212 (1 review written)

Stuck in Cancun with a last minute notice that flight back to Toronto is delayed by 4 hours, plus the 3 for being early for security check, equals a total of 7 hours!!! What is the inconvenience worth? $20 U.S.food voucher! I couldn't believe that was what my time was worth! Didn't take long before all restaurants in the terminal were pricing their menus to handily relieve you of the $20 voucher. My overall first impression of this airline is to avoid flying with them at all costs and never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Travelled Manchester to Toronto 18-05-2015 returned...”

Written on: 04/06/2015 by ljRandall207 (1 review written)

flight out Manchester to Toronto excellent flight good food very helpful air staff would fly again on this flight Flight back left lot to be desired different aircraft not much room & to the person in row 20 h & j inconsiderate Person whom just tilted her seat back hitting my wife I hope when your in England your a lot more considerate To other people Or you may find people not as considerate to you & put you in your place you nasty horrible person… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Better than expected”

Written on: 19/05/2015

Despite the negative reviews posted the flight from Manchester to Vancouver was good. On-line check in was easy to do, bag drop was open, sufficient leg room on flight, meals ok, helpful attendants, and a variety of in flight entertainment. The return flight was a similar story except that the ground staff at Vancouver airport were disorganised and not particularly helpful - there was no early boarding for passengers with disabilities so extra time was taken to board and the flight left 30… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will not refund my taxes which remain unpaid, in...”

Written on: 18/05/2015 by manchestertotorontoreturn (1 review written)

I paid in full for two return flights ECO Class, told 100% non refundable. That's £140 for the two tickets towards air tax, ONLY payable when and if I fly,I had to cancel flight, and as this is refundable the insurance company don't pay it. Nor will Air Transat this money is mine until I fly then it is passed on, on my behalf otherwise to be returned to me. All airlines even British Airways will refund it even if they charge an admin fee. What price goodwill, my custom is lost - after many… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Air Transat lost my baggage”

Written on: 04/05/2015 by AudrinaRuiz (1 review written)

I had checked in online so I saved quite a lot of time not to queue, however the queue was ridiculously long and I just realised Air Transat was using a new system for check in on that day. I was served by a lady, mid-age. She seemed slow and pretty nervous the whole time. I was asked to weighted my bag, and waited for my printing boarding pass. When I was ready to go, I realised I did not have the luggage tag so I went back and asked. Then she realised the whole long tag was still at her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BE”

Written on: 09/03/2015 by asGrady79 (1 review written)

I was just informed that Air Transat will not honour their posted rates on their web site. BEWARE!!! I thought I was booking a pre packaged vacation and when I select "BOOK" and then put in our ages and home province when I pressed continue the price on the next screen went up $2257.70!!! The holiday was advertised to cost $2998 but when I went through the Air Transit web site the final cost was $5257.70 which increase the price by $2257.70!!!! I contacted the booking centre and they told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not even close”

Written on: 25/01/2015 by Sweeneyxk422 (1 review written)

We flew Kelowna to Cancun, we paid for extra leg room but as far as I could tell all the seats were the same. So when we arrive in Cancun early we wait for 45 min. on the runway, told to stay seated and then all communication ceased. The wait was probably not the pilots fault but the lack of communication sure was. Then on the way home we waited on the runway as we were told we had a weight issue. In flight service was horrible and when we land we are told by the terminal agent that they had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very disappointing”

Written on: 04/09/2014

We flew from Toronto to Manchester UK in July at midnight. The plane was old instead of the newer one we had been told we would be on, the seats totally uncomfortable, either upright or reclined, very little leg room, the aisles were very narrow. One of the flight attendants had a long fringe of hair covering half her face... how unhygienic, considering she was serving food and beverages. When I complained about it all, I got an email indicating they were investigating and would get back to me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent flight to Canada”

Written on: 05/08/2014 by morlich (1 review written)

Air Transat Gatwick to Vancouver 05/07/14 - we arrived early for check in and was through the dedicated check in only 10 minutes! Flight was on time and arrived early in Vancouver. We booked two x 2 seats near the back of the Airbus 330. We are all around 6 feet tall, but found as much room in economy as in any economy BA flight. The new cabin was comfortably, the personalised in flight entertainment system was excellent and the food and drink was what you would expect from any trans-Atlantic… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Garbage Service”

Written on: 01/08/2014

5 members of the same family including a baby given different seats all over the plane (you must pay extra for the privilege of sitting together)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview