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| Content | 1/10   |
|---|---|
| Reliability | 8.8/10 |
| Customer Service | 2/10 |
| Speed Consistency | 8/10 |
| Value for Money | 7.3/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 5.3/10 |
Full review by
Guest.
on 22nd Apr 2008
User Rating : 5
Respect :
0
Good Points: Connection Speed
Bad Points: Customer Service
General comments: I agree - the technical side of things is great - it's quick, and the connection is good.
However, the customer service is absolutely awful. The telephone operators can't understand what they are being asked, and can only respond with set phrases.
Our internet stopped working at the weekend, and when I called to find out why I was told that the account had been suspended due to unpaid invoices, so I was referred to the accounts team.
1) I checked my direct debit details on this site and they are correct
2) I know for sure there are funds in the acct and always have been
3) I have never been notified of any unpaid invoices prior to suspension of the acct.
When I spoke to the person in the accts team they could only tell me that there were unpaid invoices and did I have money in my account to pay them. I confirmed that there was, and asked them to find out why I had never received an e-mail saying there were invoices unpaid. The operator could not understand what I was saying.
He then said he had checked the line again and it is functioning and a good service and the account is up to date. I queried how this could be as 1 minute previously I had been told it was suspended and there were invoices overdue. Again, he couldn't understand me and could only repeat his response. I then asked if funds had just been deducted from my account. He couldn't understand me.
Whilst the connection and speed on adsl4less is great, the customer service is shocking. If you cannot provide telephone operators able to effectively understand and respond to queries then do not outsource the service to non-native speakers. When it comes to questions of accounts, and questions around what is happening with my hard earned money, it is simply not good enough to not get a response.
I cannot express enough how dissatisfied I am with the level of service I am receiving from yourselves. Having read some independent reviews I see I am not the only person so disilluisioned.
I shall be looking for an alternative provider.
Guest.'s review and ratings | 367 words
Review by
Dane428
on 15th Feb 2008
User Rating : 1
Respect :
0
Tried to charge me £149.99 for 4 day's use when I couldn't get the internet, and I had my mac code and was migrating, and Then said I had to pay £14.99 for a month. When I went to pay they made me wait to pay for 3 months because they said they had to confirm with BT of the time I had internet, then decided to charged me £19.99. When I tried ask why has this changed the the person at adsl4less couldn't understand what I was saying as they weren't English and could only read fr ...
Dane428's full review | 119 words
Review by
badgerjon
on 8th Nov 2007
User Rating : 3
Respect :
0
I've been with ADSL4LESS for years, (at least 3), and have had no problems, however over that time they've become less and less competitive on price, so I finally decided to migrate to another company.
I contacted them to ask for my MAC code, and at first got very rapid responses asking why I wanted to leave, could they tempt me with a better deal, etc, to all of which I Replied, no thanks, please send me my MAC code.
Eventually I got no reply from them, so tried to log into their customer ...
badgerjon's full review | 243 words
Review by
yendon
on 28th Sep 2007
User Rating : 7
Respect :
0
I have been with them almost since the start and the connection reliability is second to none. However, local, i.e. UK help has been very good - I moved house a year ago and they were very helpful in setting up a new account on a new phone line with an existing email address; but internet/phone support whether technical or general is really atrocious and I think this is because it is offshore based. It took 3-4 months to get a refund on an overcharge which was their fault despite numerous calls ...
yendon's full review | 133 words
Review by
adfadfafd
on 16th Aug 2007
User Rating : 10
Respect :
0
I have been with ADSL 4 Less for 3 years, and I have never had a problem. Tech support is 10p a minute, but they don't keep you on hold. I have only had to use it once, and it turned out to be my own fault.
Here's a tip - switch to a package with a low speed and high download limit. Reason: In common with ALL other providers, you don't ever really get the high speed because the speed depends on the silly copper wire running up your street and the number of your neighbours who are trying to ...
adfadfafd's full review | 114 words
Review by
PAUL1974UK
on 23rd Jan 2007
User Rating : 1
Respect :
0
Very good internet service but let down by appalling customer service.
PAUL1974UK's full review | 65 words
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