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| Speed of response | 5.3/10   |
|---|---|
| Customer service | 4.4/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 3.4/10 |
Full review by
Guest.
on 9th Feb 2008
User Rating : 10
Respect :
0
Bad Points: None
General comments: Good points Speedy response, Text Message service and arrived quickly. Let me know who was coming and how long they would be within 2 mins of phoning via text message
Guest.'s review and ratings | 30 words
Review by
nadge
on 5th Nov 2007
User Rating : 1
Respect :
0
Poor. Will revert to RAC. Their service is stressful, costly: over and above the premium (if only in calls to sort out admin errors) and aggravating and demeaning to boot. Don't believe that they provide roadside or home-start assistance. I was lucky if I would have seen anything other than a tow-truck.
nadge's full review | 157 words
Review by
thedrunkendruid
on 15th May 2007
User Rating : 0
Respect :
0
Direct Line sent me a reminder a couple of weeks ago to let me know my breakdown insurance was being automatically renewed.
Reading through the literature, they were at pains to point out I had three years no claims discount, which totals approximately 15% discount.
This was the second niggle as being as I have actually been with them quite a few years without claim.
I used to be with Green Flag before this, but was automatically migrated to Direct Line when the two companies combined a ...
thedrunkendruid's full review | 239 words
Review by
YinLondon
on 11th Jan 2007
User Rating : 6
Respect :
0
We broke down on New Year's Eve outside Brussels and to their credit the Belgian dispatcher was on top of the situation within minutes. We had Eurotunnel tickets for our return to the UK but we couldn't use them because the car would barely move to get on and off the train. Direct Line pushed us to take the ferry which we refused because of gale storm winds so we had to pay for a set of last-minute (expensive) Eurostar tickets. (So much for "peace of mind"!) They repatriated the car but coul ...
YinLondon's full review | 200 words
Review by
Phil Bridges
on 8th Oct 2006
User Rating : 10
Respect :
0
Flew back in to Bournemouth Airport last night to discover car had a flat battery (courtesy light left on...zzz), 20:00 Saturday. Made a quick phone call to Direct Line Breakdown Cover and was promised someone would be there in the hour. 2 mins later received follow up SMS confirming the above with name of the garage service. 25 mins later we were on our way!
Very impressed, would recommend to anyone.
Phil Bridges's full review | 133 words
Review by
Grahammill
on 19th Apr 2006
User Rating : 9
Respect :
0
Direct Line Breakdown Cover - Fan belt broke on Boxing day heading down the A1 just around Stevenage. Phone call was easy, Recovery vehicle arrived within the hour ( no first response by a bloke who says he can't fix it and THEN calls a recovery truck ). Straight back to Peterborough, and set off again in my wife's car. So we got to our destination a few hours late, but the kids enjoyed the mini drama, and the recovery operator was very pleasant and careful. No problems... did what it said ...
Grahammill's full review | 101 words
Review by
canary
on 20th Sep 2005
User Rating : 0
Respect :
0
I joined Green Flag some ten years ago. When this company became Direct Line, the trouble started. They took money for Euro cover, and have never addressed this problem by having the courtesy to explain why, though they sent a cheque for something under the amount owed. I am about to follow this up.
I once waited three hours plus for help in East London. All I needed was a jump start.
Today, with a flat tyre, I phoned and was told that I no longer had cover. When I asked why not, as they h ...
canary's full review | 300 words
Review by
haddencrespo
on 14th Apr 2005
User Rating : 0
Respect :
+1
Requested breakdown cover for both my car and my husband's with Direct Line. My husband's car broke down over 100 miles from home. Phoned for help and was told he was not covered. After a huge row, a tow truck was finally sent but only to nearest town. Two days later, Direct Line finally admitted it was their error. Not impressed at all.
haddencrespo's full review | 90 words
Review by
julia13
on 2nd Mar 2005
User Rating : 0
Respect :
0
The breakdown cover offered by Direct Line is very sketchy, please check the exact cover details as we needed recovery home from 50 miles away and got told recovery was limited to a 10 miles radius, and there would be approx £2 a mile to pay to be recovered,
so please check the details carefully.
julia13's full review | 86 words
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