Direct Line Breakdown Cover Reviews

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 16 reviews

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Average Ratings for Direct Line Breakdown Cover

  • Speed of response2.8 stars
  • Customer service2.3 stars
  • Value for Money2.2 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2 stars

16 Reviews For Direct Line Breakdown Cover

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    DIRECT LINE'S BREAKDOWN SERVICE RESULTED IN ME BEING CARLESS

    I took out the cover before going to France. My car's auto gearbox died on the journey down. Direct Line and Green Flag (should that be no-direct line and Red Flag???) messed me around for the two weeks of my holiday, failing to respond to any of my attempts to get information about what was going on and how to go home. Then, finally, we were flown home by Ryan Air without our car.

    The car returned later. It had arrived at a French garage with no cosmetic problems and only a dead gearbox. It was dispatched by the French without difficulty. Then it arrived at my English garage with a damaged suspension and a big dented bonnet.

    This was in July. Direct Line promised to investigate and responded in October that it's not their fault gov.

    So I'm left with a car with substantial damage and a bill that exceeds it's value. So I have no option but to sue them. I'd advise you to stick with the other providers of this service so you don't end up like me.

  • Guest 24th Jul 2009

    Reviewer rating: 5 stars


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    Direct Line Breakdown was a god send. I'm extremely pleased I took out the cover. I decided to get Level 4 (Recovery Plus) which covers me any where in the UK, with no milage charges or call out charges. Also if I breakdwon over 25 mils i'd get hotel accomadation (up to £150 per person) or a high car for (24 hours)

    So my car wouldn't start early morning and I rang up and within seconds a lady answered and asked me where I was ect. I thought they would be ages and withing SEVEN MINUTES a ...

  • Guest 13th Jul 2009

    Reviewer rating: 0.5 stars


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    I received very poor service for Direct Line Breakdown Cover, which is provided by Green Flag. They arranged for a breakdown truck to attend, but once the car was found to be irrepairable at the roadside, they failed to provide any assistance for me and my family to continue our journey or even to get home.

  • Guest 6th Jun 2009

    Reviewer rating: 0.5 stars


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    Direct Line Breakdown Cover is appalling. Broke down early one morning on M25, took 1 hour 20 minutes to be attended. Girl on phone was about to send a crew from Devon !! Complained in writing and got an auto-printed letter with no signature. These people are a complete joke who cannot even handle a complaint properly let alone a breakdown on the busiest road in Europe on a quiet day.

  • fitters Rank: Corporal 23rd May 2009

    Reviewer rating: 0.5 stars


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    Called out Direct Line Breakdown Cover when my car wouldn't start in a small village miles from home one Friday evening. They came within an hour and told me i had an electrical fault as i had apparently stalled it. So he jump started it and it started. I went and do what i had to do then drove the 75mile journey home. Before he went i asked him if he thought it was due to the battery being flat, he said the battery was a bit low but not enough to be a problem. Saturday morning my car wouldn't s ...

  • genodp101 8th Jan 2009

    Reviewer rating: 5 stars


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    I recently drove my car into a flood, although the water was only about 1 Foot deep my car, a Peugeot 306TD, has a very low airfilter housing and water was sucked into the engine...bent a con rod...engine wrecked. I was stuck out in the wilds of the countryside and wasn't sure where I was, I rang Directline and was able to get them to send a breakdown truck who, using my rudimentary directions, arrived within the hour....Brilliant!!

  • mcfs 30th Aug 2008

    Reviewer rating: 5 stars


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    I have called out the Direct Line breakdown team a few times over several years, e.g oil light on, wheel came off trailer, blown head gasket.
    Every time they have been very helpful and quick to respond. Small matters like recovering car to my home to get me there on a friday evening, then coming out again the next day to take car to garage, offer of hire car etc have made each experience reasonably stress free.
    I would happily recommend.

  • Guest 9th Feb 2008

    Reviewer rating: 5 stars


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    Good points Speedy response, Text Message service and arrived quickly. Let me know who was coming and how long they would be within 2 mins of phoning via text message

  • nadge 5th Nov 2007

    Reviewer rating: 0.5 stars


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    Poor. Will revert to RAC. Their service is stressful, costly: over and above the premium (if only in calls to sort out admin errors) and aggravating and demeaning to boot. Don't believe that they provide roadside or home-start assistance. I was lucky if I would have seen anything other than a tow-truck.

  • thedrunkendruid 15th May 2007

    Reviewer rating: 0 stars


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    Direct Line sent me a reminder a couple of weeks ago to let me know my breakdown insurance was being automatically renewed.

    Reading through the literature, they were at pains to point out I had three years no claims discount, which totals approximately 15% discount.

    This was the second niggle as being as I have actually been with them quite a few years without claim.

    I used to be with Green Flag before this, but was automatically migrated to Direct Line when the two companies combined a ...

  • YinLondon 11th Jan 2007

    Reviewer rating: 3 stars


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    We broke down on New Year's Eve outside Brussels and to their credit the Belgian dispatcher was on top of the situation within minutes. We had Eurotunnel tickets for our return to the UK but we couldn't use them because the car would barely move to get on and off the train. Direct Line pushed us to take the ferry which we refused because of gale storm winds so we had to pay for a set of last-minute (expensive) Eurostar tickets. (So much for "peace of mind"!) They repatriated the car but coul ...

  • Phil Bridges Rank: Sergeant 8th Oct 2006

    Reviewer rating: 5 stars


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    Flew back in to Bournemouth Airport last night to discover car had a flat battery (courtesy light left on...zzz), 20:00 Saturday. Made a quick phone call to Direct Line Breakdown Cover and was promised someone would be there in the hour. 2 mins later received follow up SMS confirming the above with name of the garage service. 25 mins later we were on our way!

    Very impressed, would recommend to anyone.

  • Grahammill 19th Apr 2006

    Reviewer rating: 4.5 stars


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    Direct Line Breakdown Cover - Fan belt broke on Boxing day heading down the A1 just around Stevenage. Phone call was easy, Recovery vehicle arrived within the hour ( no first response by a bloke who says he can't fix it and THEN calls a recovery truck ). Straight back to Peterborough, and set off again in my wife's car. So we got to our destination a few hours late, but the kids enjoyed the mini drama, and the recovery operator was very pleasant and careful. No problems... did what it said ...

  • canary 20th Sep 2005

    Reviewer rating: 0 stars


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    I joined Green Flag some ten years ago. When this company became Direct Line, the trouble started. They took money for Euro cover, and have never addressed this problem by having the courtesy to explain why, though they sent a cheque for something under the amount owed. I am about to follow this up.

    I once waited three hours plus for help in East London. All I needed was a jump start.

    Today, with a flat tyre, I phoned and was told that I no longer had cover. When I asked why not, as they h ...

  • haddencrespo Rank: Corporal 14th Apr 2005

    Reviewer rating: 0 stars


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    Requested breakdown cover for both my car and my husband's with Direct Line. My husband's car broke down over 100 miles from home. Phoned for help and was told he was not covered. After a huge row, a tow truck was finally sent but only to nearest town. Two days later, Direct Line finally admitted it was their error. Not impressed at all.

  • julia13 Rank: Lance Corporal 2nd Mar 2005

    Reviewer rating: 0 stars


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    The breakdown cover offered by Direct Line is very sketchy, please check the exact cover details as we needed recovery home from 50 miles away and got told recovery was limited to a 10 miles radius, and there would be approx £2 a mile to pay to be recovered,
    so please check the details carefully.