Green Flag Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“awful experience”

Written on: 29/08/2014 by Naima177 (1 review written)

Sat waiting for breakdown for 2 hours kept being told they were on the way. When I telephoned again they hadn't got breakdown address accurately. I was informed Mansfield manager would call, I'm still waiting. Two weeks later I received a letter apologising offering 50% off my next renewal. I wasn't going to write a review however my son in law has received exactly the same treatment tonight he been waiting over an hour to be telephoned by the nearest response recovery who is just leaving a job… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 26/08/2014 by Sasha54 (1 review written)

Green Flag use local garages.Our car broke down on friday 22nd august in cornwall.Due to go back home saturday 23rd to middlsex.Local garage came out to caravan site on friday told us what problem was. Recovery vehicle arranged to take us and caravan home they knew we had 2 dogs. First driver from local garage took us to exeter services with dogs in his cab. The next driver to take us the rest of the way refused to have our dogs in his cab. He left us there. My husband struggled to find a way… Read Full Review

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★☆☆☆☆

“7 hour wait for Green Flag”

Written on: 26/08/2014 by AmyaCameron (1 review written)

An elderly couple broke down outside my house this morning at 9 am. They phoned green flag 4 times on their mobile, each time Green Flag said someone would be there in half hour. Their phone credit eventually ran out and they asked to use my phone. At 4 pm they were still waiting for Green Flag. Each time Green Flag said they would call back but they never did. I am with Green Flag but will not renew next year based on this couple's dreadful experience. … Read Full Review

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★☆☆☆☆

“Don't waste your money!”

Written on: 25/08/2014 by McCartyrm1963 (1 review written)

Broke down in a supermarket car park 30 miles from home with a boot full of perishable food for my son's birthday barbeque. When I rang up I was told that my membership had expired and not been renewed because my debit card had expired. I received nothing by post/email/text to inform me of this (unlike every other organisation I do business with) and even though the membership was less than a week past I was not able to renew it. I was speaking to someone in the call centre at 7 o'clock when… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 24/08/2014

Rang green flag at 12.05 after breaking down and was told they would be with me in less than one hour, they txt and said they were on their way. Exactly an hour later I had a phone call saying they were busy and it would be another hour, then 20 mins then 20 mins. It took three and a half hrs to reach us and the driver wasn't given the job until 2 pm. He couldn't repair it and said a recovery truck would be with us in 2 hours. A young lady rang and said it would be an hour.....I said the driver… Read Full Review

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★☆☆☆☆

“Still waiting for green flag”

Written on: 23/08/2014 by Spencese125 (1 review written)

We phoned green flag at11am this morning we are still waiting 2pm they said they would be 1 hour, we had a car full of shopping and had to get a taxi home… Read Full Review

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★☆☆☆☆

“Recovery Fine, But NEVER trust them!”

Written on: 21/08/2014 by dzTerry308 (1 review written)

This company will get you with them by offering cashback then refusing to pay. Topcashback, Quidco, they've done it with them all! Both these websites have been chasing Greenflag for the cashback for up to 12 months in some cases. Stick to Aa or RAC… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 21/08/2014 by Mohamedp303 (1 review written)

I wouldn't recommend them to anyone,I wanted to cancel my policy and I've never had them come out to my vehicle but they said I owed them the full policy amount plus cancellation charges.I phoned them once but phoned back after 5 minutes to say everything was fine and I'd moved the car,so nobody came out and no way in 5 minutes had anyone prob moved themselves or even switched their engine on… Read Full Review

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★☆☆☆☆

“European cover shambolic!”

Written on: 18/08/2014 by bazzlan (1 review written)

Broke down with faulty clutch (probably hydraulics) on French motorway. Got taken to a recovery yard by an approved depannage outfit and called GreenFlag. 4pm on a Saturday and they were supposed to organise hotel and car hire and repair. You guessed it, totally unable to do either. Choice of sitting in the recovery yard till monday or organising a taxi myself! Now still trying to get them to sort things out. Car is an Hyundai Santa fee less than 3 years old and under full euro warranty. What… Read Full Review

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★★★★★

“5* all the way!”

Written on: 11/08/2014

I bought my Green Flag Cover on a friend's recommendation and was unfortunate enough to need their assistance recently. I was told by a very nice lady that someone would be with me within an hour. A very nice young man arrived within 20 minutes! My car was 'dead'! I explained to the young man that I was visiting my family and was 120 miles away from home. He said that I could finish my visit and contact Green Flag again when I was ready to go home and arrangements would be made to collect… Read Full Review

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★☆☆☆☆

“Watch your money!”

Written on: 11/08/2014 by Klein260 (1 review written)

*BEWARE* I joined GF three years ago with no call outs. Every year my policy would creep up until I questioned it. I recommend that you change your provider every year to stop increases. I reapplied at 40% cheaper! I surgest that they look after good no call out customers rather than penalise them! Common sence?… Read Full Review

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★☆☆☆☆

“Greenflag totally rubbish”

Written on: 26/07/2014 by BrooksFlood1980 (1 review written)

We have been with Greenflag for a couple of years and today we called for their assistance (first time).Firstly we were told they would be with us within the hour, then we were phoned to say they were 10mins away after the hour then one and a half hours later contacted again to say 10more mins by the (Mansfield group). Only to be told 1min later another call from the mechanic that he was going up and down the M1 looking for us as the call centre were ignoring his calls and he didn't have a… Read Full Review

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★☆☆☆☆

“Terrible service on all accounts”

Written on: 26/07/2014 by 274Joyce (1 review written)

NEVER USE GREENFLAG!!!!!!!!!!!!!I took out a GreenFlag Motor Assistance Policy, all was fine until two things happened. First I broke down and I made a call out, THEY NEVER SHOWED UP-(we explained it was on the M4 and we had 3 children with us-we ended up calling the AA as non-members and paying £149 for the pleasure. Then we tried to cancel the policy, we followed the instructions on our Consumer Credit Agreement with them (general conditions, Part 4)in which it states "By you at any time by… Read Full Review

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★☆☆☆☆

“appalling service and response”

Written on: 23/07/2014 by Ashbybt436 (1 review written)

Only had to use the rescue service once. in the end called a local garage to come and sort the problem. my wife was left by the roadside having been told there was nothing they could do unless she paid to have the car moved. the car was fixed in 10 mins by a helpful local mechanic. gave up trying to amend the policy when no one available to speak on their renewal number. they phoned back and still couldn't help. I would rather pay more for qualified technicians and decent service… Read Full Review

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★★☆☆☆

“Service with attitude!”

Written on: 22/07/2014 by adguest86 (1 review written)

Fortunately I have never had to use Green Flags roadside service due to my car not breaking down, so as to that side of things I can't comment! But having received my renewal letter from Green Flag I was shocked to see that from the original price I paid when I took the policy out, the renewal had increased by 47%!!!! Understandable maybe if I had ever actually had to call them out to assist me but the fact I haven't... I think they're trying to have my pants down! The money for the renewal… Read Full Review

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★★★★★

“Fast response, Efficient service”

Written on: 21/07/2014 by CarmeloFanning (1 review written)

I have had to call on Green Flag twice and on both occasions have found them helpful, efficient and polite. The first time my car had to be towed to a local garage and was repaired quickly, on the second occasion a service engineer came out within about 30 mins and repaired my car at the roadside. I would highly recommend them… Read Full Review

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★★★★★

“Bulgarian Breakdown - EuroPlus”

Written on: 21/07/2014 by oeConway373 (1 review written)

I broke down in Bulgaria on a Saturday afternoon, managed to get the car parked in a locked yard for the weekend as I did not have my car papers with me (clown). I phoned Green Flag on the Sunday morning and from that moment everything was taken out of my hands and arrangements were made for my car to be taken for repair on the Monday morning as I was some 3 hours away from the car. I was phoned back twice to confirm the details of the transporter time and place, The details I had were all… Read Full Review

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★★★★★

“fantastic service”

Written on: 19/07/2014 by xhEnglish483 (1 review written)

i broke down this week and rang greenflag ,they were there in a shot they told me they would be with me within an hour and i have got to be honest they were well within that time i live in liverpool and the really lovely guy arrived and when he told me he had come from the other side of the water and taking into consideration how promptly he arrived ,.my garage was closed i was worried were is he going to tow my car to" where ever is the most convenient for you he replied he reassured me that… Read Full Review

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★☆☆☆☆

“I am so upset”

Written on: 17/07/2014

I rang green flag today as I locked my keys in the car with my 2 year old son inside, I was told green flag aim to get to call outs within an hour but as it was a priority it would be sooner. After 20 minutes I was getting very concerned as the temperature in the car was reading 33 degrees, I was told it would be another 20 mins. I decided to ring the police who arrived in 5 minutes, I rang green flag again to ask how long they would be as the officer would smash the window, I was told 10 mins… Read Full Review

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Spuggy22's Comment

Written on: 21/07/2014

This level of service provided by green flag is appalling. I, m very concerned and have forwarded this to the relevant authorities for further investigation.

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★★★★★

“fantastic experts”

Written on: 15/07/2014 by Soden_1991 (1 review written)

I was had a problem with my coil pack. In the end it packed up. The guy came and said thats what it was by testing the car with his coil pack. He let me borrow his to the nearest shop where I could buy a new one. He waited, and fitted the new part on for me. Very friendly. Best service ever!… Read Full Review

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