Green Flag Breakdown Cover Reviews

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Latest Reviews

★★★★★

“Great service greenflag”

Written on: 17/09/2017 by Geovanniu26 (1 review written)

Broke down on Holiday glad I had green flag breakdown so helpful and no long wait the firm that came to me were great people no messing and got me and my husband home thank you green flag there was nothing I could have faulted they arrived when I was told they would… Read Full Review

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★★★★★

“BROKE DOWN ON THE WAY TO MANCHESTER AIRPORT”

Written on: 16/09/2017 by BurrowsHols (1 review written)

On 08 September 2017 we set off from Cheltenham to Manchester Airport to catch a flight to Crete. Approximately four miles from the airport we broke down. We called Green Flag and explained our situation. They were FANTASTIC. Our call was taken by an EXTREMELY HELPFULL AND EFFICIENT lady who quickly started the wheels in motion. We were starting to panic as we began to think we would miss our flight. The lady I dealt with kept in touch with us advising that help was on its way ETA 50… Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/08/2017 by Whiteheadoq443 (1 review written)

Called green flag this afternoon, I had no sooner put down the phone when I had a call to say that they were five minutes away. As they could not fix my car, arranged to have it uplifted and taken to my garage of choice. I had a call from the driver 50 minutes later to say he was at my car. I could not have asked for a better service. Been with green flag for five years, and this is my 2nd call out. Thanks green flag and ace rescue… Read Full Review

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★★☆☆☆

“A very unhappy call out”

Written on: 06/08/2017 by KaydenHarding (1 review written)

My daughter called out Green Flag sunday morning for a home start answer any time this afternoon,finally arrived fist words were its the alternator without any form of testing, it was a simple problem a blown fuse with that he just left, the car is a factory built wheel chair accessible and it is much used for transporting my handicapped grandson… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 31/07/2017 by Cassieu103 (1 review written)

Friend (young woman)stuck with two damaged wheels miles from home (in Stoke and lives in Leeds) told that they would not attend as problem was not mechanical… Read Full Review

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★★★☆☆

“No claims discount”

Written on: 30/07/2017 by Williamsoncm57 (1 review written)

Original premium was competitive as purchased independantly of Direct Line car insurance.Latter was much more expensive. One callout took 30minutes and was for battery flat. Good service . However when I was sent my renewal details that 1 callout increased my premium by £20. So renewal was £80 for roadside and home rescue - not recovery. I had not registered that there was a No Clains Discount operating. So Beware. I have not renewed with them but with LV Brittania who include recovery at… Read Full Review

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★★★★★

“Fantastic Service - Highly Recommend it”

Written on: 29/07/2017 by GLDV1 (1 review written)

Broke down in Bexhill midday today Sat 29th July - absolutely fantastic service - Green Flag arrived within 15 mins; kept in touch by phone - got me on my way quickly, then arranged for a very reasonable price to fit a battery later in the day - couldnt fault the service - the mechanic was friendly, kind; great guy - I really recommend Green Flag… Read Full Review

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★☆☆☆☆

“Worst Customer Service Award”

Written on: 22/07/2017 by Misslilian07 (1 review written)

This company has the worst customer care in my entire experience with service companies! They take your money and don't even have appropriate vehicles and equipments necessary to rescue you! They turn up a long time after the call out, got the fault wrong, fixed only one problem and have the nerve to say to be "even if he had the parts and equipment you would have had to pay for it". Condescending and rude! I made a complain and they turn around to "blame" you, interrogate you and point out… Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 06/07/2017 by AnneCoffey92 (1 review written)

Had cover for 5 years used 6 times on my taxi.called them today only to be told my taxi not currently coveredby green flag and never had been.never use them again… Read Full Review

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★★☆☆☆

“Cheap but poor service.”

Written on: 19/06/2017 by GaryCD (1 review written)

We took out Green Flag's highest cover bar European cover because the prices were quite low. As a driver of 30 years I was fed up paying the increasingly mega prices of AA & RAC, particularly as many years I never called them out. I was NOT getting much at all for the outlay. When I 1st took out Green Flag I had need of them & the 1st time around the service was quite fast. At a price 150% cheaper than the other two for the same level of cover I was impressed. However last night we broke down… Read Full Review

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★★★★★

“What a service very quick effiecent polite ,the...”

Written on: 17/06/2017 by Jaquelinec1965 (1 review written)

What a service very quick effiecent polite ,the mechanic new his job and got us going in no time absolutely fantastic… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 09/06/2017 by RubyPatton (1 review written)

Waited hours for Green Flag as they were "busy". After being unable to resolve the problem, needed to be towed and was told within the hour. Two hours later with no messages, called them again only to be told at least another half hour or so. Will not renew with Green Flag. AA are a bit more expensive but never leave you this amount of time. First time I have used Green Flag and possibly the last!!!… Read Full Review

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★☆☆☆☆

“Beware cancelling mid-year”

Written on: 31/05/2017 by Huffmantc304 (1 review written)

I have been loyal to Green Flag for years. However I had to call them out for the first time last month due to a puncture (I am unable to physically change the tyre myself). It was not a great experience - I was kept waiting for over 2 hours, with no updates at all. I had to call 4 times to see where the breakdown van was. Today I purchased a car that happened to come with free AA cover for 12 months. I called Green Flag to cancel my cover. I expected a cancellation charge. However, due to… Read Full Review

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★☆☆☆☆

“Totally wrong.. Fuming ”

Written on: 26/05/2017 by Johnnymak71 (1 review written)

How nice of you to leave my wife on her own with a flat tyre for over 3hrs.How would you feel if it was your wife left to wait alone for so long? Useless. NOT impressed with greenflag… Read Full Review

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★★★★★

“Amazing service ”

Written on: 08/05/2017 by Juslady (1 review written)

I had a call out to bedford on the evening of Sunday the 7th may the mechanic was so considerate and caring of a woman on her own who knows very little about cars he made sure I got home safely and is a credit to the company I'd very much like him to know how much I appreciated his help and advice he went above and beyond the service expected… Read Full Review

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★★★★★

“Fast, Response and Secure Communication”

Written on: 06/04/2017 by Casey342 (1 review written)

Had to have a call out today, first time I have ever broken down. Called Green Flag at 08.45 and within 10 minutes had a call advising me of response time, that was followed by a text giving estimated time then a further text with mechanics name and registration. Felt totally safe and happy to see the mechanic who arrived slightly faster than quoted. Thankfully a relatively easy problem solved, great advice, friendly happy mechanic. Telephone operator was polite and helpful too. By 10.20 I was… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 02/04/2017 by geoffoneill (1 review written)

Very Efficient Service. Would Highly Recommend from initial phone call,to arrival of Engineer,Super fast less then half an hour,texts even telling me name of engineer and reg of his vehicle.Very formativs and polite.no Hesitation in Reccomending this company or the Breakdown Service they Supply 10 out 10 Thankyou… Read Full Review

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★★★★★

“Prompt. Courteous. Efficient”

Written on: 01/04/2017 by Matteo1991 (1 review written)

Not only was my flat battery charged, but the cause of the problem was sourced. Excellent service in a non superior way was at hand. I'll have no hesitation in calling out Green Flag if I ever need help. Let's hope I don't… Read Full Review

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★☆☆☆☆

“PTOENTIALLY LEFT 50 MILES FROM HOME”

Written on: 23/03/2017 by SQUIB800 (1 review written)

I HAVE BEEN WITH GREEN FLAG OVER 15 YEARS AND NEVER HAD TO CALL THEM OUT TILL LAST SUNDAY. EACH YEAR I RELIGIOUSLY RING THEM ON RENEWAL TO ENSURE THEY WILL GET MY CAR AND OR BOAT TRAILER HOME IN THE EVENT OF PROBLEMS NO MATTER WHERE I AM. SO- I GET A PUNCTURE ON A SUNDAY AND THEY TELL ME THEY CAN ONLY TAKE ME 10 MILES... REDICULOUS. FAITH TOTALLY SHATTERED..GOING ELSWHERE ON RENEWAL.. HOWEVER, THE TRUCK DRIVER THAT ARRIVED FROM MANSFIELD RECOVERY SERVICES WAS 100% TOTALLY PROFESSIONAL… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/03/2017 by Dolly-Agila (1 review written)

I arrived at work recently to find my rear outside tyre as flat as a pancake. With no spare available, I called Green Flag for assistance. The recovery vehicle arrived within half an hour, loaded my car and we were off to find a Tyre Centre. The recovery person was so polite and helpful making me feel relaxed about the situation and making sure I got to a reputable dealer and had a good deal on my tyre. I cannot fault the service and would recommend both Green Flag and Celtic Recovery to… Read Full Review

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