Green Flag Breakdown Cover Reviews

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Latest Reviews

★★★★★

“Wonderful service abroad”

Written on: 24/04/2016 by LyndaRees (1 review written)

We broke down in the family car at 10.30 at night on the motorway in France. It had never happened to us before and we expected the worst. Green Flag were fantastic. They paid our overnight accommodation, organised a hire car and even brought our car home for repair. As we were travelling with two dogs this could have been so more problematic. Only improvement would have been to have let us bring the hire car back to the UK! Although we had a tunnel crossing booked, we had to leave the car at… Read Full Review

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★★★★★

“Speedy service with a smile ”

Written on: 10/04/2016 by Cazzacarey2 (1 review written)

Excellent service from initial phone call to getting fixed. Less than an hour and my problem was from home, not at the roadside, so not in danger. Lots of communication pre-arrival too, so I knew exactly what was going on. Have been rescued by GF previously and have similar positive experience. Great service guys!… Read Full Review

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★★★★★

“go green lightening ”

Written on: 09/04/2016 by stuartolowu (1 review written)

I joined green flag , and then went through the reviews , I was like 'OH EXPLITIVE' anyway , I few days later funnily enough I broke down , phoned them , spoke to a person who then said , i'd have to wait an hour to 50 minutes , then the thought of waiting for hours crept into my mind what seemed like seconds , I then got a phone call from the mechanic telling me he was going to be 5 minutes , I know it's not the case every time , but for me it was , after the mechanic had finished (very… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 07/04/2016 by chEvans277 (1 review written)

I waited for 3 hours yesterday when I had an accident and they still didn't turn up I was on my own and it was dark. This is disgusting DO NOT USE !!!!!!!!… Read Full Review

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★☆☆☆☆

“renewal”

Written on: 01/04/2016 by prconib (1 review written)

have been a customer for three years and have made no claims. with three years no claim discount the quote was 13% higher then if I made a new on line claim. The customer service agent advised that when using on line for quotation it was treated as a new claim and they werent responsible for pricing structure. Lesson check on line before renewing as customer loyalty counts for nothing… Read Full Review

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★☆☆☆☆

“Don't go near green flag”

Written on: 29/03/2016

Had a car break down, I called Green Flag as they are the recovery company for Prudential car insurance. They refused to come out, I was 120 miles from home and could not drive the car. They calmied that the problem I had is not covered by our agreement I knew that I was covered. I checked later on with the Prudential, of course, Iwas covered. IGNORANCE and LAZINESS is what they are about. Don't use them even for free...!!!… Read Full Review

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★★★★★

“Amazing ”

Written on: 26/03/2016

There are no words to express how amazing Green Flag are in an emergency. After over 3 years of membership I had to use their home service, the operators were helpful, caring and very efficient. They organised Manchettes to come out and the breakdown man was also very helpful, caring and very efficient. I have never had to use any breakdown service before, (30 years of driving) and would recommend Green Flag Rescue Plus Breakdown Cover to everyone, well worth the money, great service Highly… Read Full Review

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★☆☆☆☆

“Ombudsman report”

Written on: 26/03/2016

I had to report Greenflag to the Financial Ombudsman due to the things told by the recovery man. The Ombudsman found in my favour. Greenflag aka UK Insurance was supposed to pay out in full by 19th March 2016. I'm still waiting. Extremely poor service and total disregard for the Ombudsman judgement… Read Full Review

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★☆☆☆☆

“Don't waste your money.”

Written on: 25/03/2016 by Lampieboy (1 review written)

I have called them out twice to a non-starter. Boys turned up instead of mechanics from Westbourne Motors in small vans, not a Green Flag properly equipped van. One of the boy's first thing he did was to remove the radiator cap to check the water level, idiot. The second boy that came had to phone his garage for advice. At one time I had to get a lift home on a recovery truck, one of the straps used to secure vehicle damaged an alloy wheel. I for one am certainly not impressed with Green Flag… Read Full Review

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★★★☆☆

“Waiting time too long”

Written on: 07/03/2016 by 342Barnes (1 review written)

I had to call out Green Flag 4 times with a recurring problem . the mechanics are lovely and polite and helpful . However I think waiting for 3 to 4 hrs is unsatisfactory and will be changing to a different service… Read Full Review

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★★★★★

“breakdown near chelmsford”

Written on: 03/03/2016 by transit21 (3 reviews written)

cotrary to what i read i broke down flat battery near Danbury Essex i phoned the Green Flag centre and the people were great very polite and proffesional also to mke me feel better we had a bit of banter with one another made to feel at ease was told a service van would be within 90 mins within around 30 mins i got a text from the fitter who was on his way to help around 10 mins he was there got on to the problem at once leads on started me up waited until the battery was powered up fist class… Read Full Review

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★★★★★

“thank you green flag”

Written on: 03/03/2016 by flKehoe20 (1 review written)

Out for night in Harrogate we broke down the problem being something to do with the "starter ring?" The van located us and arrived within 40 mins of our initial call/diagnosed the problem /called out a recovery vehicle and transported us back to our caravan on a remote farm outside the city The problem could only be solved by a garage repair so arrangements were made for recovery of both our car and caravan the following day Packed up and waiting the repair specialist arrived with a new starter… Read Full Review

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★☆☆☆☆

“Waited over 2hrs until someone came out ”

Written on: 26/02/2016 by Harry5419 (1 review written)

Needed assistance for a flat tyre called Green Flag at 9.45 was text was told 3 different estimated times and it was 12.10 when some one arrived Green Flag were only able to to make excuses for the delay and said that customer services would be in contact sometime next week They did not seem to be bothered that I might miss an important meeting this is not the way to keep customers I will NOT BE RENEWING my membership… Read Full Review

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★★★★★

“breakdown solved within 30 minutes by green flag”

Written on: 17/02/2016 by rhackett (1 review written)

Flat battery in Crawley the other day resolved within 30 minutes by courtious mechanic… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 12/02/2016 by onMcCollum256 (1 review written)

BE WARNED!!: PAY PEANUTS - GET MONKEYS!!. I had full cover with Greenflag. GF did not get me home!! - I got myself home!! Flashed as leaving MW - advised no rear lights. Called GF - advised them possible elec fault or bulbs. Told an hour wait. As only 10 mins from home and I have Home Start I drove home using fogs. Thought they would still get me back on the road that evening - THEY DIDNT!!! - They dont carry bulbs!! Plus, ... I had to help the mechanic remove my light box, as he didnt know… Read Full Review

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★★★☆☆

“Punctured Rear Tyre”

Written on: 31/01/2016 by fermorway1 (1 review written)

I waited three hours for a repair. The first mechanic came after 75 minutes and said I would need a new tyre which he did not have. This was going to cost me £72 he contacted his company, and another mechanic who could not bring this to me for 90 minutes. When he came he said he could repair the puncture which he did at a cost of £24 so why was it such a long wait and why was I told two different stories? It was dark when I arrived home at 7pm not what a lady of 74yrs wants or expects… Read Full Review

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★★★★★

“I broke down with brake failer”

Written on: 26/01/2016 by rtKoenig266 (1 review written)

I was driving to Pudsey and heard a terrific noise from my brakes. On contacting Green Flag they kept me informed of when the recovery could get to me. On arrival the mechanic was great and after we discussed the situation he put the car on dolly wheels. That was after stripping down the brake pads on one side to find there were none. He quite rightly deemed it dangerous to drive back home. He towed me home and after a cup of tea as it was cold outside, he went off to his next job. Cannot ask… Read Full Review

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★★★★★

“Fantastic service Well done.”

Written on: 22/01/2016 by 465Maxwell (1 review written)

I broke down while at work as My husband contacted Green Flag and they were great messages and text at all times to let us know what was happening. They then delivered my car to the Garage I use which meant it could be repaired sooner My husband and I were very grateful for their help. Many thanks… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 20/01/2016 by Lukey1984 (1 review written)

I have been waiting to be recovered since 6pm it is now 11.30 and still have to wait over an hour. The weather is -2 should have gone with aa worst brake down service ever People on phone try to help but what can they do apart from say sorry but this is not good enough and to make a complaint that also takes two days GREEN FLAG SORT THIS POOR POOR SERVICE OUT YOU ARE USELESS What would have happened if I had children in the car or a young girl myself so AGAIN GREEN FLAG YOU ARE USELESS SORT… Read Full Review

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★★★★☆

“great service”

Written on: 07/01/2016 by Campbell322 (1 review written)

Had to call out Green Flag when locked out of car with engine running.Found them very efficient and mechanic was with me within 30 mins.Could not fault service… Read Full Review

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