Green Flag Breakdown Cover Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
31% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Green Flag Breakdown Cover - Ask a question now

Media Gallery for Green Flag Breakdown Cover

Green Flag Breakdown Cover
Green Flag Breakdown Cover
Green Flag Breakdown Cover
Green Flag Breakdown Cover
Green Flag Breakdown Cover
Green Flag Breakdown Cover
Green Flag Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Greenflag totally rubbish”

Written on: 26/07/2014 by BrooksFlood1980 (1 review written)

We have been with Greenflag for a couple of years and today we called for their assistance (first time).Firstly we were told they would be with us within the hour, then we were phoned to say they were 10mins away after the hour then one and a half hours later contacted again to say 10more mins by the (Mansfield group). Only to be told 1min later another call from the mechanic that he was going up and down the M1 looking for us as the call centre were ignoring his calls and he didn't have a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service on all accounts”

Written on: 26/07/2014 by 274Joyce (1 review written)

NEVER USE GREENFLAG!!!!!!!!!!!!!I took out a GreenFlag Motor Assistance Policy, all was fine until two things happened. First I broke down and I made a call out, THEY NEVER SHOWED UP-(we explained it was on the M4 and we had 3 children with us-we ended up calling the AA as non-members and paying £149 for the pleasure. Then we tried to cancel the policy, we followed the instructions on our Consumer Credit Agreement with them (general conditions, Part 4)in which it states "By you at any time by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling service and response”

Written on: 23/07/2014 by Ashbybt436 (1 review written)

Only had to use the rescue service once. in the end called a local garage to come and sort the problem. my wife was left by the roadside having been told there was nothing they could do unless she paid to have the car moved. the car was fixed in 10 mins by a helpful local mechanic. gave up trying to amend the policy when no one available to speak on their renewal number. they phoned back and still couldn't help. I would rather pay more for qualified technicians and decent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Service with attitude!”

Written on: 22/07/2014 by adguest86 (1 review written)

Fortunately I have never had to use Green Flags roadside service due to my car not breaking down, so as to that side of things I can't comment! But having received my renewal letter from Green Flag I was shocked to see that from the original price I paid when I took the policy out, the renewal had increased by 47%!!!! Understandable maybe if I had ever actually had to call them out to assist me but the fact I haven't... I think they're trying to have my pants down! The money for the renewal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fast response, Efficient service”

Written on: 21/07/2014 by CarmeloFanning (1 review written)

I have had to call on Green Flag twice and on both occasions have found them helpful, efficient and polite. The first time my car had to be towed to a local garage and was repaired quickly, on the second occasion a service engineer came out within about 30 mins and repaired my car at the roadside. I would highly recommend them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bulgarian Breakdown - EuroPlus”

Written on: 21/07/2014 by oeConway373 (1 review written)

I broke down in Bulgaria on a Saturday afternoon, managed to get the car parked in a locked yard for the weekend as I did not have my car papers with me (clown). I phoned Green Flag on the Sunday morning and from that moment everything was taken out of my hands and arrangements were made for my car to be taken for repair on the Monday morning as I was some 3 hours away from the car. I was phoned back twice to confirm the details of the transporter time and place, The details I had were all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“fantastic service”

Written on: 19/07/2014 by xhEnglish483 (1 review written)

i broke down this week and rang greenflag ,they were there in a shot they told me they would be with me within an hour and i have got to be honest they were well within that time i live in liverpool and the really lovely guy arrived and when he told me he had come from the other side of the water and taking into consideration how promptly he arrived ,.my garage was closed i was worried were is he going to tow my car to" where ever is the most convenient for you he replied he reassured me that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I am so upset”

Written on: 17/07/2014

I rang green flag today as I locked my keys in the car with my 2 year old son inside, I was told green flag aim to get to call outs within an hour but as it was a priority it would be sooner. After 20 minutes I was getting very concerned as the temperature in the car was reading 33 degrees, I was told it would be another 20 mins. I decided to ring the police who arrived in 5 minutes, I rang green flag again to ask how long they would be as the officer would smash the window, I was told 10 mins… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Spuggy22's Comment

Written on: 21/07/2014

This level of service provided by green flag is appalling. I, m very concerned and have forwarded this to the relevant authorities for further investigation.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“fantastic experts”

Written on: 15/07/2014 by Soden_1991 (1 review written)

I was had a problem with my coil pack. In the end it packed up. The guy came and said thats what it was by testing the car with his coil pack. He let me borrow his to the nearest shop where I could buy a new one. He waited, and fitted the new part on for me. Very friendly. Best service ever!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Just want to say thanks to the person who helped me...”

Written on: 11/07/2014 by Alistair30 (1 review written)

Just want to say thanks to the person who helped me when i broke down 3 miles from the hampton court flower show. He did everything he could to help and was just wonderful I have used greenflag 3 times now and every time the technician has been brilliant Well done green flag Ann Turner, Lincoln… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Green Flag Recovery Forgot to Tighten Wheel...”

Written on: 05/07/2014 by Cook39 (1 review written)

Here is the letter i have addressed to the Managing Director which explains all!!.... Dear Mr Bowman, I am writing to you as a customer of over 15 years through Privilege Insurance and I have always had Green Flag Cover. I have paid £122 this last year along with many more years worth of fees. I believe i may have used the service only once in the past and most recently had an encounter with a member of your staff that could have been fatal and for this i am writing to you. On… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best service ever”

Written on: 01/07/2014 by Jeepshen (1 review written)

I can not fault the service we received when we broke twice at the weekend. The mechanic who came out to us was friendly polte and knowledgeable. When we broke down the second time and were brought home the driver was friendly courteous and caring. The customer service team were brilliant and even though other breakdown services keep offering us special offers we will stay loyal to Green Flag. Well done all concerned thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish”

Written on: 30/06/2014 by Tatum5 (1 review written)

Absolute rubbish was told an hour wait, still waiting after 3 hours. Been lied to about the location of the recovery guy 3 times. Ridiculous will be leaving. Do NOT use green flag!! They do not even deserve 1 star… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“2 hour wait for an ignorant man to arrive!”

Written on: 29/06/2014 by Marie1405 (1 review written)

At 6:40 on Sunday morning called green flag for assistance due to the front drivers side wheel became flat at the roadside. Advised someone would be with me with the hour.... After phone calls from their partner (Mansfield group) assistance finally arrived... 2 hours after calling! Whilst the wait was bad enough the service just got worse once the mechanic arrived! A 2 hour wait for assistance is ridiculous. To achieve quality customer service they should not advice assistance within an hour… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Suemar15's Response to Marie1405's Review

Written on: 26/07/2014

Totally agree same happened us with the Mansfield group...very ignorant mechanic.... spent 2hrs waiting. Spent 3mins with us to tell us to carry on our journey then said get to the nearest garage, then said not my fault it's the weekend then said you should be ok if you have breakdown in Europe! also said the man on the phone was a liar and that he wasn't from the area and if he had another job he would cancel it! So unprofessional!!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Mayday first class service ”

Written on: 21/06/2014 by Swiftman (1 review written)

Broke down going on holiday with caravan in tow. Only travelled 55 miles when auto gear box. Broke up . Phoned green flag First class service on phone. Advised recovery would be with me shortly. . 2o mins later truck turns up Very professional driver. Car & caravan recovered. Caravan taken back to storage site. & car taken home. As it was a Sunday & repair garage was closed . Phoned green flag on Monday to get car taken to repair. Shop. No problem asked when I wanted to go &… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really appalling service”

Written on: 18/06/2014 by McKeeiy190 (1 review written)

I called green flag at 6pm. A man came at 7 pm . He couldn't fix car and left me at 8.30 pm and said he could not tow me and that someone would be there at the hour or 90 mins. By 10 pm I was desperate for loo and it was dark and I female. Phone had died due to calling them and no answer, finally asked for help and caught cab home at 10.30. Complained and a man called T 11.15 pm and said there to tow' me!!! From 6 pm ..now it was11.15pm . Told him I was complaining and that I had caught cab… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“taxis are NOT covered”

Written on: 18/06/2014 by janine34 (1 review written)

I have been been with greenflag since April 2012 previously with aa. My husbands private hire vehicle engine siezed on a very busy dangerous road. I rang greenflag for help as I thought that he had no problem being recovered. Only to be told he is not covered as he was working at the time (no passengers at this time). They would send me a recovery vehicle out at an extra cost of over £100. If I had not told the truth and said he wasn't working they said he would be covered. Proves honesty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful beyond words”

Written on: 12/06/2014 by SatManSam (1 review written)

I am quite sure that this company would gladly leave the most vulnerable people in the dark on a rainy night far from home on the vaguest technicality. I was staggered to find that my attempts to extricate myself from a sticky predicament in France with a failed clutch master cylinder resulted in me forfeiting my recovery on the technicality that I "Had moved my vehicle" The fact that this had been achieved on the starter motor and second gear seemed to be meaningless to them. The real clincher… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“French nightmare”

Written on: 12/06/2014 by KamdenFanning57 (1 review written)

Our car broke down 975km from Calais. Green flag were less than helpful in finding us a hire car changed our proposed route back via the channel tunnel to the ferry and took over 24hrs to find us a hire car to do this. There staff were incompetent, confused as to what to do and where we were. I am taking the matter further and would not recommend one thing about them to friends and family. Very poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Peace of mind”

Written on: 06/06/2014 by Jeaniemike (1 review written)

On the 25th of May driving to Yorkshie on the A 42 we had a tyre blow out, really shredded we pulled to the side of the carriage way and immediately rang Green Flag. Wow they answered the phone straight away and instead of getting into a shaking wreck they put my mind at ease. The Guy at the other end of the phone said we would be treated as priority. We got out of the car in the rain not long after the phone rang from the Garage just asking more details, then within 5 mins after that the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview