Green Flag Breakdown Cover Reviews
Latest Reviews
★☆☆☆☆
“Don't risk it!”
Written on: 21/05/2013 by macster1981 (1 review written)
Absolutely shocking. I've been with Green Flag for 10 years, across 3 cars, and before I broke down in my current one last week, I'd had to call them out to the previous two once each. Both times the firm they used came out reasonably quickly - the first time recovering me to my parents'(although initially querying why I wanted taking there! "Er, well, that's where I'm going!") and the second time finding the fault and helping me fix it if it happened again. However, both those times I... (read more)
★☆☆☆☆
“Breakdown on bank holiday”
Written on: 06/05/2013
Have had cover for 2 years and had to call on them for the first time today. Luckily we hAd not hitched the caravan up but car broke down 3 miles from home. FAM were called and took over the hour to arrive. Despite being local service , they couldn't find us on a well known main road and then could not help at roadside or even suggest a garage to go to. We recommended our own known garage and got a tow. Certainly not worth the annual fee for that service. Will not be renewing and will also... (read more)
★☆☆☆☆
“left in the lurch”
Written on: 29/04/2013
Stranded in central France with a small child for 4 days without any help with hire car. After breaking down in central France, we were eager to continue our journey to the Cote d'Azur but unable to as car was taken to dealer garage, it took a day and a half for them to assess the fault(s)and come up with an extortionate fee to fix the car and five days in which to do so. After many expensive phone calls to green flag, they assured me they would "set a task" to arrange hire car, this never... (read more)
★☆☆☆☆
“Very poor customer service”
Written on: 28/04/2013
Not very helpful when my car brokedown. Had to wait for four hours before they decided that they would charge me £108 for a pick up fee even though I have been a member with green flag since December 2012. (read more)
★☆☆☆☆
“What a waste of time”
Written on: 27/04/2013
Called green flag as I have cover through my bank account. Needed someone to fit a replacement battery in my Citreon c4 grand picasso. Came out very quickly but not very impressed as they had been advised it was just for a jump start. Lots of tutting later and advised that I would need to pay something towards labour which is £20 for 30 mins or part. Asked how long he thought t would take and was advised that he really couldn't say until he had done the job. Not happy to take a chance on... (read more)
★☆☆☆☆
“Awful customer services”
Written on: 18/04/2013 by 0car0 (6 reviews written)
Made a call to them for some information and they coulod not provide me with basic information as to whether they could cover my car. AND, why the hell do they need to rush you constantly trying to close the conversation and it was only a quick call anyway. AVOID. (read more)
★★★★★
“Keys locked inside car at motorway petrol station”
Written on: 12/04/2013 by Mkitchlew
We were on our way to the Cotswolds from London. Inadvertently locked our 3 dogs in the car and us on the outside. We phoned green flag who promised service within the hour and low and behold...the technician arrived...promptly got to work with good humour and very politely managed to solve our problems and help us on our way within 20 mins. Great service and I would recommend to anyone. Thanks (read more)
★★☆☆☆
“Let down”
Written on: 06/04/2013 by Coromandel
AE56BHE 4/3/13 the third part of journey , our journey back to Colchester was in three parts first part good second part they were waiting for us bright coloured truck very helpful took us to South Mimms on m25 no truck waiting driver of second truck truck went beyond the call of duty even though his time re law was running out they were called Westbournemotors we Arrived at South Mimms 9pm next pick up didn't,t arrive till after 1am we kept checking yes he's on way etc, we were two... (read more)
★★★★★
“Excellent”
Written on: 04/04/2013 by SEPER (1 review written)
I recently had the need to call out Green Flag from home. I spoke to 3 different people and all of them could not have been more helpful. The problem was resolved in the timescale they promised and everything was explained in detail and precisely. I can't praise them enough. Thank you Green Flag. (read more)
★☆☆☆☆
“Avoid”
Written on: 03/04/2013 by Chad1956 (1 review written)
My run flat tyre blew near to Scotch Corner. Phoned Direct line who called Green Flag. After nearly 2 hours, phoned again. 15 minutes later a tow truck appeared . He said he couldn't take us home , although we have nationwide cover, but said that a garage in Penrith had a run flat which would fit the car. After another 20 minutes another truck appeared and dropped us off at the garage. As it was Easter Monday, the garage charged an additional £50+ vat. At no point were we told that this... (read more)
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Showing 1 - 10 of 184 Reviews
★☆☆☆☆
“Not Consistent”
Written on: 02/04/2013 by steve4229
If you intend to breakdown in Gatwick great they have a good service nice polite and can’t do enough until you are moving again, where I live (Cambridgeshire) they use Parker Fry terrible, rude, unhelpful and aggressive. I have 3 cars all on their own polices with Green Flag, I won’t come renewal. Terrible service if you get Parker Fry sent to you. Rubbish really don't go there. When the recovery van turned up, he told me the starter motor was broken. I asked if he had one his answer was... (read more)
★☆☆☆☆
“A total joke”
Written on: 18/03/2013
Have been sat waiting for them to recharge my battery for 4 and a half hours now. Have missed a day at work. Last month I called them out for the same reason and had to wait for over an hour. The time before that I waited for 2.5 hours. Really unhelpful on the call line. Total trash. (read more)
★★★★★
“VERY QUICK AND HELPFUL”
Written on: 14/03/2013
I have used Green Flag several times and cannot fault them - so much faster and more efficient than RAC. (read more)
★★☆☆☆
“Three hours to get me Three Miles home!”
Written on: 09/03/2013
I broke down at a deserted garage only about three miles from home but it was a cold night and sleet coming down. It took nearly three hours to get to me as the mechanic came from the far end of Kent and Im south essex! Going to source another company as been with green flag many years and not impressed that a lone woman had to wait that long. Luckly in the end a male friend came and waited with me as I didnt want to leave the car overnight in a petrol station (read more)
★☆☆☆☆
“Absolutely Terrible every time”
Written on: 09/03/2013
Had two really bad experiences - in Ireland (euro cover is not worthy of the name), and locally - the company they use (Westbourne Motors) is truly awful. They couldn't get a mechanic to sort out a tyre puncture (only replace the wheel) in the middle of the day in Dun Laoghaire DESPITE a local tyre dealer willing to come out on their call. They left us high and dry. The second was to pick the car up (they arrived nearly three hours after the call in a filthy truck) and take it to the... (read more)
★★★★★
“So helpful”
Written on: 25/02/2013 by ukdonna
My sister was over from USA and I was to spend the weekend with her but my car broke down on the journey to where she was staying, the recovery vehicle came (in 45 mins and they said an hour). Green Flag had sent out one of their business partners - a local garage, I explained that I didn't want to go home and asked them to try to fix it so they sent a road side assistence vehicle out(15 mins later)to try to fix it for me, sadly he couldn't fix it as the alternator had gone but the recovery... (read more)
★☆☆☆☆
“pensioners left stranded by Green Flag for 4 hrs in...”
Written on: 23/02/2013
Old age pensioners on the way to hospital were left stranded in freezing conditions by Green Flag from 4pm until after 8pm, delay after delay....a visit from an Green flagger after 1 hour then left on the road site for 3 more hours until eventually taken home! What service, apparently treated as a priority..... Money back please...shocking...stick to the AA or RAC (read more)
★☆☆☆☆
“Fine as long as you don't need them”
Written on: 20/02/2013
Green Flag are cheap and seemed like good value until we actually needed their "service". Our car broke down on the M40 and we phoned for recovery. Three hours and several phone calls later our recovery truck finally arrived. That's three hours waiting by the side of the motorway with a 4 year old and an 18 month old. In December. Every time we called to see where our recovery truck was, the ETA was pushed back. When our car was finally loaded onto the truck we found out that we were being... (read more)
★★★★★
“MR ANTI RAC”
Written on: 20/02/2013
RECENTLY TRANSFERRED FROM THE RAC AS THERE A TOTAL WASTE OF SPACE WHO LEFT ME AN MY 3 MONTH OLD BABY STRANDED ON THE M5 F0R NEARLY 5 HOURS AFTER BEING WITH GREEEN FLAG FOR 10 MONTHS THE HEAD GASKET ON OUR CAR WENT RANG GREEN FLAG 15 MINUTES LATER THEY TURNED UP AND RECOVERD US ALL THE WAY BACK HOME TO LEICESTER ABSOLUTLY WONDERFUL SERVICE THANK YOË ◊ERY VERY MUCH (read more)
★★★★★
“very efficient”
Written on: 18/02/2013 by nick952
Very curtious,thorough,helpful and efficient.Chris was the young lads name and got the reqired fixings without hesitation,very good and a credit to all concerned,cheers (read more)
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Showing 11 - 20 of 184 Reviews
★☆☆☆☆
“Failed to turn up”
Written on: 16/02/2013
Communication poor, failed to turn up within 2.5hrs after several promises of we will be with you In 20 mins which stopped completely after an hour and a half. What do you pay for, fancy missleading adverts. (read more)
★★★★★
“Excellent contact whilst abroad”
Written on: 13/02/2013 by James_Crust (1 review written)
Broke down at night on the autobahn, Green Flag were helpful and polite on the phone, authorising German recovery ADAC to recover the car instead of sending out one of their vehicles which saved time. Were reassuring and kept in good contact whilst sorting out emergency accommodation and waiting to see if our car could be fixed the next day. They also called to advise re-booking the ferry, which they would also cover. On returning home, the claim form arrived within a couple of days, and... (read more)
★☆☆☆☆
“rude engineer who didnt know what he was doing”
Written on: 08/02/2013
The engineer got to me about and hour after I booked the call. The car was at home on the drive and wouldnt start. Before even trying the key in the ignition he had decided that it was a flat battery. He then took half an hour to locate the battery and put the jump leads on it to get it started. He then tested the battery and said it was ok. He told me I would have to take it for a good run, but I explained that I was now due to start work and unable to do that, so he told me to leave it... (read more)
★★★★★
“EXCELLENT SERVICE, EXCELLENT TIME, LOVELY BREAK DOWN MAN.”
Written on: 04/02/2013 by hardingfamily
MY SON LOCKED HIS KEYS IN HIS CAR, WE HAVE FAMILY COVER, WITHIN 30 MINUITES I HAD CALLED FOR ASSISTANCE, HAD BEEN PHONED AND TEXT TO SAY THE MAN WAS ON HIS WAY, AND JOB HAD BEEN DONE, HOW BRILLIANT IS THAT. WELL DONE TO GREEN FLAG AND MICHEAL THE ROAD SIDE ASSISTANCE MAN. WELL PLEASED. (read more)
★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 01/02/2013 by fatmoggies
Staff are rude, call centre are bullies. More than happy to take your money but will find any excuse not to recover your car! Cancelled my policy after having to call them out then when they arrived they refused to recover the car! Guy at the call centre was arrogant and rude and was not interested in listening to a word I had to say. Even the guy who came out to do the recovery said they were a waste of time and would not recommend them! (read more)
★☆☆☆☆
“Inept”
Written on: 29/01/2013 by Geoff999 (1 review written)
You'd thinkn they'd deal with potential ne customers by giving the right information (same as the website says) and know what services they sell (telephone agents seem to find this hard.) Disorganised and shambolic- after having to listen to their announcements preambles before I could tralk to someone. If they can't get their front end right, what hope is there that they can deliver a breakdown service? Wake up Green Flag. You need to get you Customer Service right or you won't get... (read more)
★★★★★
“Above and beyond the call of duty”
Written on: 27/01/2013 by Martyhri344 (1 review written)
I had a blow out just off the Rest and be Thankful in Argyle and Bute on Sunday 27 January 2013 and as I found out NO SPARE tyre. On phoning Green flag they organised a local recovery company that unfortunately could only pick me up and take me to their garage until the following day as everything shuts on a Sunday in his local area. I then phoned Green flag back informed them of this predicament, the telephonist then informed me he would put another company in place to try and help me. I... (read more)
★★☆☆☆
“No longer want me!”
Written on: 27/01/2013 by Stargazey6969 (1 review written)
The response was not too bad... about 90 minutes... and the problem was fixed... just a flat battery, early in morning with no one around in a remote car park.. after coming back from holiday. The problem was that at the end of the yearly contract, they sent me a not too polite letter saying that they would not cover my car ( 55 reg Audi in good condition! )for the next year. It seems if you have too use them... then you lose them! Now we are covered incredibly by ADAC of Germany for two... (read more)
★☆☆☆☆
“Green flag, if you breakdown don't call greenflag”
Written on: 23/01/2013
I purchased greenflag policy recently after being with the aa. Today my car would not start and needed to get to work, so called Greenflag at 10.50am and was told someone would be with you Within 1 hour also recieved text saying one call are looking after my Incident and have dispatched a recovery to me this was at 10.55am Thought that's a good service. HOW WRONG 2 hours passed no recovery Phoned greenflag they said someone will be with definitely within the Hour. Thought ok another hour... (read more)
★☆☆☆☆
“Too Slow”
Written on: 22/01/2013
These guys have never got to me within 1hr that they promise. Always slow, and never helpful! (read more)
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Showing 21 - 30 of 184 Reviews
★☆☆☆☆
“DON'T BE TEMPTED BY CHEAP FEE”
Written on: 20/01/2013 by NUTANDCOLL (1 review written)
I had allways had breakdown cover because I use my car for work aswell as leisure and I have used both R A C and AA , both of whom were reliable and speedy , but both have escalating fees which exploit the customers unwillinness to change companies,so when I changed my insurer to First Direct I was tempted by the cheap joining fee they offered to Green Flag ...BIG MISTAKE. Within a couple of months I had that dister that everyone dreads , a tyre blow out on the way to Gatwick . It was 5.45... (read more)
★★★★★
“Superb home recovery !!”
Written on: 19/01/2013 by br1maria (1 review written)
For the first time i have used the home recovery service, actually for my partner's Vespa... The guy was fantastic, tried everything possible and he got the machine working. There was a little wait but we didn't mind as we were at home, someone has called to confirm the recovery was on its way and it has arrived exactly on time. My partner has RAC on his insurance policy, but they wouldn't come to help you out because you are at home :-/ Greenflag made no objections and sorted the... (read more)
★★★★★
“excellent”
Written on: 19/01/2013
I was very impressed with the service. They kept me updated as to when the driver would arrive. They were very busy and asked me if I was in the warm as the service was extremely busy due to the weather. I explained that it was OK as other people might be stuck on the roads. They arrived within an hour and half, which was OK with me. The patrol man was very helpful and polite. Good for your company. I will recommend this company to my friends. (read more)
★★★★★
“Very Pleased with Service”
Written on: 08/01/2013 by Wendyp123 (3 reviews written)
Have called Green Flag out numerous times when a fault developed with my car. They always arrived very quickly. The mechanics have been very friendly every time and they have done a good job of getting my car going and advising me. (read more)
★☆☆☆☆
“Shocking ”
Written on: 05/01/2013 by Gavin1979 (3 reviews written)
I called Green Flag as I had damaged the body work on my car. I was stuck in a multi-storey in a bust city centre. I was told someone would be with me within the next hour. I was sent a text confirming that someone would be with me by 10.22. I was then sent another text by Ontime telling me which company was dealing with the call out and that they had dispatched a driver. After the hour was up I called Green Flag only to be told that actually the text was automated and the hour means... (read more)
★★★★★
“Relayed me 400 miles”
Written on: 24/12/2012 by andypa38 (9 reviews written)
Green Flag relayed me yesterday 400 miles home. I am delighted, it was tough 7 trucks but I got home & now my car is repaired. £1500 worth of service. Good review in order!!! (read more)
★★★★★
“Green Flag - Efficient and helpful”
Written on: 23/12/2012 by spade2
I had a problem with my fiesta - the Engine warning light came on, the car wouldn't go above 50mph and it was very jolty. I contacted Green flag, got through very quickly, and had roadside assistance within the hour. Very fast and efficient, and this was on the 22nd December - very busy time of year. The guy arrived and had a look at what the problem was. He had the part that needed replacing. Very helpful, knowledgeable, gave me plenty of advice and took me through what he was doing. ... (read more)
★☆☆☆☆
“Still not fixed”
Written on: 20/12/2012 by PhilDerby
Got Green flag with Churchills insurance....pretty much guaranteed i wont be having them renewal time. Had a problem car not kicking in, turning over alright, just not striking. Called Green flag at 2.08pm, finally turned up at 4.40pm....proceeded to pull out all my fuses under the bonnet to check they were ok, did various other things before entering the boot for another board and more fuses relays removed. Could get the car to start, so they decided to jump start the car, car got going... (read more)
★☆☆☆☆
“Ignore auto-renew opt-out and use your card details at...”
Written on: 28/11/2012
I took out a policy as a one-off in Mid-October 2011 and, as by now I am very familiar with insurance companies and their opt-out 'catches' EXPLICITLY stated that I would not take it out without the auto-renew opt out. This was confirmed on the telephone when they took my money and then by email confirmation of my policy as: payment: single auto-renew: unknown which I was told was because the auto-renew is automatically disabled and does not happen when you pay as a one off card... (read more)
★★★★★
“restored my faith in customer service!!”
Written on: 23/11/2012 by chatsworth (1 review written)
I took out the Green flag rescue plus in june 2012 and changed my car in Nov 2012 and phoned them as i was given one years VW assistance with my new car A UK BASED call centre (lets look after UK jobs!!)was on hand i was offered a part refund OR i could defer for 1 year and resume till vw assistance ran out and until the following June Compare that with the RAC(who do VW Assistance) and when the similr occured they just said that iwasnt entitled to any refund and quoted small terms and... (read more)
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Showing 31 - 40 of 184 Reviews
★☆☆☆☆
“Women drivers beware”
Written on: 15/11/2012 by Rebeccaor
I broke down sixty miles from my home and as I was a lone female driver, I was quite anxious as it was on a busy duel carriageway, on a blind corner. The Contact Centre were great, treating me as a priority case and a "service van" arrived within twenty minutes as I was on my own. Unfortunately, the Contact Centre hadn't given the recovery men any information, hense the service van which was never going to be sufficient in fixing my car as the engine had literally died. The recovery man... (read more)
★☆☆☆☆
“bad bad bad”
Written on: 01/11/2012 by jiminex
called them out once while i was insured with them and they never answered the phone all i got was an answer machine saying that i was in a queue due to a high volume of calls i never havegot to speak to anyone and after ages listening to there music a kind neighbour passed and eventually we got a tow truck home have just changed to the aa hoping there better watch this space (read more)
★☆☆☆☆
“BEWEAR”
Written on: 24/10/2012 by cat7619 (1 review written)
Had been with Greenflag for 3 years and never called them out. To be fair they were very helpful on the phone and the tow truck driver turned up within the hour. He then convinced me not to take my car to its usual garage but to a garage he recommended. He said he had been using this garage for all his repairs and throughly reccommended it, i agreed as he also said they could look at it within 24hrs and i thought i could be back on the road within a few days. Its 2 months later before i am... (read more)
★★★★★
“No Problem”
Written on: 16/10/2012
I have been with the AA who left me broken down on the motorway for over 2 hours. Eventually I repaired the problem myself. I moved to the RAC who recovered me when the car broke down, and informed me and the garage that I needed a new engine (£1000 at the time). The repair was done by another person cost and me £100. I then moved to Green Flag. I have now been with them for over 20 years. I have called them out many times and never had a problem. They have always been very helpful. My... (read more)
★☆☆☆☆
“ NEW MEMBERS-YOU CANNOT CANCEL A POLICY ON LINE”
Written on: 06/10/2012 by aprilflowers (2 reviews written)
Please be aware if you take out a policy on line for Breakdown cover then change your mind = even within 14 days - you cannot cancel the Policy on line. Green Flag state you must phone an 08 number to cancel the Policy. Green Flag advertise their services their services via the Internet and cannot cancel the Policy on line and are unable to provide a reason. The call centre is somewhere in Africa by the sound of the women I spoke to. Green Flag DO NOT ADVERTISE THIS ON THEIR WEBSITE - BUYER... (read more)
★☆☆☆☆
“inept rescue service ”
Written on: 05/10/2012 by LRR1
I got this rescue cover service with the Direct Line insurance. The first time I needed them, last month, stranded in Devon the told me I was only covered to be taken 10 miles max and that there was no garage close to that distant. So I was let to "make my own way" to the nearest city. I think I do not need to add any comment about what I thought of them, but I knew I was going to change company as soon as my policy expired, luckily for me this month. New car this month, broke down in a... (read more)
★☆☆☆☆
“appalling”
Written on: 27/09/2012
I have been with Green Flag for years never any problems until my most recent callout. It took them 4 hours to arrive during which time I made repeated phone calls and kept been given longer and longer timescales. They also sub-contract to unprofessional, unreliable and substandard garages. The worst thing is they lied about what had been said in previous conversations and never called back. They were 'busy' they said. Steer well clear drivers (read more)
★☆☆☆☆
“poor poor service”
Written on: 14/09/2012 by btman
one call-out to my home in 30 months, local mechanic not green flag employee who couldnt fix the fault as he hadnt the "Right tools", attempted to cancel membership only to be told that i had to pay a £10 cancellation fee AND carry on paying my direct debit for the remainder of my contract (6 months) do not go near this company (read more)
★☆☆☆☆
“Terrible, shocking and rude”
Written on: 11/09/2012
Having to call upon their services recently I was disgusted with the customer service. I was told I had only rescue with 10 miles of home which to be frank is farcical... I would never have willingly chosen this option and can only think I was mis-sold when I originally took the policy. I am a single mother with children age 6 and 3 ... I recently broke down and was with the children. I was told there was nothing to be done except pay the mile charge to be towed home. I was 50 miles... (read more)
Trent2's Comment
Written on: 18/12/2012
It's pretty clear in the sales information whether you are getting national recovery or recovery to a local garage. Maybe read the policy next time instead of blaming the company?
I've been reading through some of these reviews and quite a few of them seem to be from people who haven't bothered to check what they are buying. If you take out an annual policy for £30.00 it's not likely to give you 5 star cover.
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★☆☆☆☆
“Can't Be Bothered !! ”
Written on: 06/09/2012
Been with Green Flag for 4+ years, never called them out in this time. When time came to renew this year needed to update my card number. Rang the number I had been given by them & tried to give my new number. But the extremly rude young man on the end of the phone was not at all helpful asking stupid questions that I couldn't answer and were irelevent and then I was told to " go away & think about it!!" When I emailed them regarding this I've received no reply, so I've gone with the AA... (read more)
Artsmith's Comment
Written on: 06/09/2012
My renewal rate increased by 39%.
When asked for an explanation the telesales person, after a long silence , could only offer 'inflation'.
I emailed them for a more plausible explanation and, like yourself, have not had the courtesy of even an acknowledgement.
See you at the AA!
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Showing 41 - 50 of 184 Reviews
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Budk's Comment
Written on: 01/10/2012
I too discovered I only had this 10 mile , so when my daughter broke down on her own 70 miles away she was left stranded. The assistant said he would call the office to see if he could upgrade, but when he phoned, and left it on loud speaker , the operative said no there was nothing they could do ..... that he had other jobs to get too, ... so sorry mate you have to just leave her !!!! She was left stranded in a service station late at night, and I was as distress knowing this and that she was lone with no charge left in her battery. Outrageous that you pay this money for no real security or safely.