Green Flag Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Left for hours with 9month old”

Written on: 22/12/2014 by Clairecarps (1 review written)

I have green flag local Recovery and broke down just outside oxford. I was told I was priority as I was on my own with my 9 month old baby. They took an hour and 15mins and only sent a technician who took one look and said yea I can't fix this we need a tow truck but that will be 1.5hrs!! I had already told them that it was clutch and wouldn't be able to be repaired. Luckily a friend of the family was driving up the same road and picked me up but by that time I had been there two hours and… Read Full Review

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★★★★★

“Fantasic service”

Written on: 17/12/2014 by RMurphy1706 (1 review written)

I had a tyre blow out on Tuesday 17th December on my way to work. I called greenflag for the first time since taking out my cover and was not sure what to expect. The team on the other end of the phone were so understanding and you could tell their priority was to get to me and ensure my safety. Within the hour a breakdown van was with me. The operative was extremely helpful took me for a new tyre, fitted it and sent me on my way. I felt so lucky. This service has restored my faith in… Read Full Review

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★☆☆☆☆

“NEVER again...back to RAC for me..TOTALLY INCOMPETENT”

Written on: 16/12/2014 by DianaGalloway (1 review written)

After making my initial call @ 11.06am from the slip road to motorway services (M6) I finally got home at 5.30pm and I only live approx 26miles from the services!! Shocking service. After waiting over an hour I was called to say a driver was on his way but he was 50mile away!! When I explained I was nearer to Birmingham and couldn't a driver come from there...the 2nd city and presuming having more drivers covering there area..he said he'd get back to operators to enquiry. Another driver later… Read Full Review

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★☆☆☆☆

“Nearly 3 hours to reach me! ”

Written on: 14/12/2014 by Howellec118 (1 review written)

Advised by Green Flag that they would be with me within the hour. Just short of 3 hours later, Westbourne Motors who they use to cover my area in Southampton turns up. Freezing cold, by myself, not at all happy. Breakdown driver lovely though. Will not renew with them due to this… Read Full Review

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★☆☆☆☆

“Complete failure terrible ”

Written on: 12/12/2014

My car broke down with a flat battery I called at 1pm I then had to wait 2:30 hours for first recovery. The recovery driver said it was my alternater and I should use his friend a car mechanic, I didn't want to use his friend I want to use my garage, after a while discussing the garage the recovery driver said I have charged you battery to 80% that will get you to you garage in Crayford I was broken down in Brixton london. I drove for three miles the car broke down right in the middle of rush… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 11/12/2014 by Coxko433 (1 review written)

So stranded at heathrow long stay with flat battery and no way to get into car. 2 hours 30 minutes later still no sign off them. No communication on their part. It has taken 5 calls to be fed several lies about the whereabouts of the driver. Would never use again!… Read Full Review

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★★☆☆☆

“Poor Health problem when broken down.”

Written on: 09/12/2014 by serenstaid (3 reviews written)

Skidded over boulder and damaged under neath car. We are two pensioners and paramedic was concerned that my problem blood pressure was very high. Refused hospital but phoned Gren Flag to take us home. Operator told us to phone insurers (Caravan Club)who would redirect me back to Green Flag to arrange collection. I have 'Extra Cover' because of my health and I informed her that we were in the wilds with a broken SOS phone box (A5 776) and poor mobile signal. Also, that I needed GP attention… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/12/2014

The engineers arrived promptly and really went the extra mile. They got the car going and told me I needed to get a battery in the immediate future but when I told them I was worried about the car not starting outside the battery shop the first engineer tried to get one locally for me. It was an unusual battery and because It was out of stock he rang another engineer to bring one and put it on for me .what a brilliant service!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 02/12/2014 by qxSloan376 (1 review written)

I ysed them twice in the past month. First- filled up my new diesel car with petrol. My fault, moment of blondeness, but recieved a great service. Second time- flat tyre, so as spare one. Again quick, friendly service. I would recommend to everyone!!!… Read Full Review

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★★★★☆

“they came very quickly and the person who came to tow...”

Written on: 30/11/2014 by tlHardy39 (1 review written)

they came very quickly and the person who came to tow us was very helpful the only thing I was amazed at is that they didn't realise it was a flat battery they were saying it was a starter motor but they looked if they didn't know and would have to go to Peugeot dealer which cost a lot of money just for a battery… Read Full Review

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★☆☆☆☆

“5 hour wait”

Written on: 22/11/2014 by Silvervanman (1 review written)

My clutch went this morning , phoned them at 9 and they finally showed up at 12 dispite reassuring me every 45 minutes they were near. When they did show the loading mechanism on there vehicle was broke so had to wait for a second vehicle which finally recovered my van at 2 clock.. By the time they did being a saturday the garage had shut . First time I have broken down in 15 years :( won't be renewing… Read Full Review

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★☆☆☆☆

“the aa and rac give a far superior service.”

Written on: 17/11/2014 by kev6517 (1 review written)

this company make, cowboys look professional. waited three hours for a patrol man to fix a fan belt on van, they didnt send a patrol man just a recovery truck. The first occasion i used them it took three different patrol men to come out and fix a hose onto the radiator which had come loose and it still was not done properly ended up in a garage, and was told i was lucky they had'nt blown the head gasket. Avoid these like the plague, will go back to rac or aa after my experience with this… Read Full Review

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★☆☆☆☆

“Green flag nightmare”

Written on: 17/11/2014 by Cindyw77 (1 review written)

I called green flag out for the first time and I was told they wouldn't be out untill 11.30thats a 3 and half hour wait I called to complain and they said sorry were just busy. Makes a laughing stock of their 1 hour promise Jokers im going with the AA… Read Full Review

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★★★★☆

“How Brian and Barbara problem was resolved. ”

Written on: 13/11/2014 by Bowman309 (1 review written)

Having broken down in a dark country lane in Kent with no means of knowing where we were, it was a great relief to use Green Flag. They put us in contact with Kavanagh rescue. Within an hour James from this company arrived, although he nearly finished his shift for the day he still helped us out of our immediate problem. Nothing was to much trouble for him, we cannot thank him enough… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 09/11/2014 by harria01 (5 reviews written)

Called greenflag out just after lunch 12.10 as had a flat tyre and couldn't loosen 2 of the nuts, I got straight through to them on the phone within a minute which was good. I then got a call from Mansfield recovery who they use (they don't have their own fleet - If you see the green flag recovery trucks these are owned by one of the 5 companies they use, and they said they were waiting for the all clear for the mechanic to come of another job before he would come to me, I asked for an eta the… Read Full Review

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Harria01's Response to harria01's Review

Written on: 09/11/2014

follow up. I have a given 3 stars for customer service, for quick resolutions for compensation on the same day. Don't have the time to be chasing them and writing letters etc so fair play to them there, but will not be renewing with these.

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★☆☆☆☆

“Left by the roadside for over 4 hours!!!!”

Written on: 07/11/2014 by melhuish77 (1 review written)

My battery went dead in my car after dropping my two girls of to school. Called green flag at 8.40 am and they got to me at 13.05 pm. Battery on went flat calling them and my husband who was a100 miles away at work also spent the morning on the phone to them as was worried. They are an awful service who break promises at a win. My advice don't use green flag… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 05/11/2014

Good customer service on telephone, was a long time waiting, but wasn't an urgent case, the man that arrive was just brilliant, he was kind and proffessional and made a just brilliant. It was a long task and a late cold night involving country lanes and he was just so positive and nothing got to him, which made me feel relaxed… Read Full Review

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★★★★★

“First class service ”

Written on: 04/11/2014 by Mckayla249 (1 review written)

I was attended in about an hour, the problem was diagnosed, and i was escorted to my local garage. Thanks… Read Full Review

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★★★★★

“Scott from Scotland is Number One”

Written on: 30/10/2014 by martinGlasgow (1 review written)

Fantastic service. Courteous, helpful and willing to go the extra mile. Thank you for renewing my outlook in Breakdown Recovery. I am flying the Green Flag for Scott from Scotland Cheers M8… Read Full Review

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★★★★☆

“I really can't complain”

Written on: 24/10/2014

On my way home from work several days ago in absolute horrendous weather, I unfortunately had my tyre blow out while on the M42, I managed to pull onto the hard shoulder, it was getttting dark when I tried to get my spare wheel off the wheel brace was the wrong size, I phoned green flag the operator was excellent , although the arrival of the recovery vehicle was overdue I could not fault the guy, quick and officiant and soon replaced the wheel, thank you green flag… Read Full Review

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