Green Flag Breakdown Cover Reviews

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Latest Reviews

★★★★☆

“I really can't complain”

Written on: 24/10/2014

On my way home from work several days ago in absolute horrendous weather, I unfortunately had my tyre blow out while on the M42, I managed to pull onto the hard shoulder, it was getttting dark when I tried to get my spare wheel off the wheel brace was the wrong size, I phoned green flag the operator was excellent , although the arrival of the recovery vehicle was overdue I could not fault the guy, quick and officiant and soon replaced the wheel, thank you green flag… Read Full Review

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★★★★★

“ A GREEN FLAG STAR!”

Written on: 22/10/2014 by yarisman (1 review written)

MY SEMI AUTOMATIC TOYOTA YARIS BROKE DOWN YESTERDAY WITH A GEAR FAULT i.e. WOULD NOT GO INTO GEAR. THE CAR HAD RECENTLY BEEN REPAIRED BY TOYOTA FOR THE SAME PROBLEM. THE YOUNG MAN WHO ATTENDED DID NOT MANAGE TO CURE THE FAULT BUT TRIED EVERYTHING HE KNEW TO DO SO. HE THEN OFFERED HIS OPINION OF WHAT MIGHT BE NEEDED TO PUT THE FAULT RIGHT BEFORE TAKING ME, MY WIFE AND THE CAR HOME. BUT IT WASN'T SO MUCH WHAT HE DID, IT WAS HIS MANNER OF DOING IT .VERY POLITE AND COURTEOUS FROM THE MOMENT HE… Read Full Review

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★★★★★

“wonderful speedy serv ice”

Written on: 16/10/2014 by 262McCall (1 review written)

From ringing the helpline number to the lovely breakdown man handing over to the garage of my choice. would definitely recommend green flag to anyone . The service was great. friendly staff and breakdown service, well done green flag. someone was there in forty minutes. there were no problems at all… Read Full Review

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★☆☆☆☆

“A living nightmare! Rude thoughtless staff! ”

Written on: 26/09/2014

I was left stranded at a small quiet service station from 8.10 pm till 2 am!!! Green flag were made aware that I was alone with 3 children and my youngest child is disabled and his medication at home, there was no communication from them at all, they told lies when I called to ask where they were, and we had meant to be meeting my partner and his family for his birthday meal which then spoilt the evening and my partner arriving to rescue us and spending his birthday sat at the side of the road!… Read Full Review

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★★★★☆

“unfortuate mishap”

Written on: 24/09/2014 by MarleneMcDermott1954 (1 review written)

I had a very difficult situation. After my hospital appointment I came out to find my car would not start, I called green flag took one hour and finally they came, jump started the car only to find it would not start I needed a new battery[ this is after a lot of trouble 40 min] the young man did not have the right one on his van so he went and got it, came back and fitted it there and then.SO HELPFUL I was very happy even though I had a long wait, which was not his fault as he was held up on… Read Full Review

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★★★★☆

“Broken clutch pedal help !!”

Written on: 21/09/2014 by penny.jacobs (1 review written)

Arrived within 35 minutes, Attempted to mend the broken clutch pedal, they were professional but friendly and ensured my safety at all times. Explained what was wrong and answered all my questions. Very helpful and reduced my stress in the rush hour traffic. Took me home and pushed the car up my drive for me. Thanks very helpful. 18.09.14 Incident no 1198668… Read Full Review

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★☆☆☆☆

“Extremely terrible”

Written on: 15/09/2014 by Christianf77 (1 review written)

absolutely horrible, worst service ever… Read Full Review

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★★★☆☆

“good and bad”

Written on: 15/09/2014 by Bentley163 (1 review written)

ok had green flag out today but they used one of there side companies Mansfield. the good they arrived within 30mins bad side mechanic moaned because he was half way home and had to come back to help me and my two young children. he then moaned and criticized me for having a renault calling it French rubbish as i cat put the actual word . he couldn't find the computer diagnostic plug in port, he tried using u tube to assist him to no avail. as i was in a open air car park other car… Read Full Review

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★☆☆☆☆

“KEEP WELL AWAY FROM THEM”

Written on: 10/09/2014 by PaytenLamont1991 (1 review written)

This is the worst company I have ever had to deal with… Read Full Review

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★☆☆☆☆

“Worse than terrible”

Written on: 10/09/2014 by EricaLittle (1 review written)

Over a day to provide recovery - damaged vehicle in recovery. Don't trust them ever. They would not even have got one star if it was an option… Read Full Review

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★☆☆☆☆

“one call out and you pay for a year”

Written on: 09/09/2014 by trO'Leary438 (1 review written)

Had green flag for 2 years with no call out. Car broke down last week so I called them. Recovery came out, lifted bonnet, stood back and said this looks serious. I was given a lift 2 miles to my house. The car was scrapped and I bought a new one with 1 year AA cover provided free. I phoned to cancel remaining 10 months of contract only to be told I have to pay for a year because I had a call out. I would have been cheaper with a taxi. I would have come back to GF after the year but not now… Read Full Review

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★★★★★

“Green Flag consistently good!”

Written on: 06/09/2014

I called Green flag out so many times with my first car and they always came promptly and would help however they could. The customer service team are really friendly and helpful too. I get free breakdown cover with my natwest account and it's still a great service doing it this way… Read Full Review

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★☆☆☆☆

“So bad - never use in Europe”

Written on: 03/09/2014 by HeatherFearn (1 review written)

When our car broke down in Italy so we could not use our caravan they promised us a hotel before 6pm. They had still not found somewhere at 9.30 PM. My family with 3 children aged 6, 9 and 11 were left stranded and when I did manage to get through around 9.30 they had done nothing. At that point I thought we would have to sleep rough. My husband finally found a budget hotel with one room free. The next day we were told we could have a hire car but would have to get it from a city 150 km away… Read Full Review

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★★★★★

“First class service”

Written on: 01/09/2014 by Winwen (1 review written)

I could not fault the service I received from Green Flag. I broke down 20 miles from home, they told me that someone would phone me back and within 10min I received that call within 5min to tell me that the mechanic was on his way. He arrived 10min later but could not fix the problem so he towed me back home to my local garage, well done Green Flag… Read Full Review

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★☆☆☆☆

“Disgraceful liars”

Written on: 31/08/2014 by alancdisgusted (1 review written)

Broke down today at 4.45pm called the green liars at 4.24 it is now 6.45 and despite their agent phoning me at 5.12 to say they will be with me within the hour which hour is what I would like to know. 6.48 they just called, still not there. DISGUSTING… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 29/08/2014 by Naima177 (1 review written)

Sat waiting for breakdown for 2 hours kept being told they were on the way. When I telephoned again they hadn't got breakdown address accurately. I was informed Mansfield manager would call, I'm still waiting. Two weeks later I received a letter apologising offering 50% off my next renewal. I wasn't going to write a review however my son in law has received exactly the same treatment tonight he been waiting over an hour to be telephoned by the nearest response recovery who is just leaving a job… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 26/08/2014 by Sasha54 (1 review written)

Green Flag use local garages.Our car broke down on friday 22nd august in cornwall.Due to go back home saturday 23rd to middlsex.Local garage came out to caravan site on friday told us what problem was. Recovery vehicle arranged to take us and caravan home they knew we had 2 dogs. First driver from local garage took us to exeter services with dogs in his cab. The next driver to take us the rest of the way refused to have our dogs in his cab. He left us there. My husband struggled to find a way… Read Full Review

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★☆☆☆☆

“7 hour wait for Green Flag”

Written on: 26/08/2014 by AmyaCameron (1 review written)

An elderly couple broke down outside my house this morning at 9 am. They phoned green flag 4 times on their mobile, each time Green Flag said someone would be there in half hour. Their phone credit eventually ran out and they asked to use my phone. At 4 pm they were still waiting for Green Flag. Each time Green Flag said they would call back but they never did. I am with Green Flag but will not renew next year based on this couple's dreadful experience. … Read Full Review

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★☆☆☆☆

“Don't waste your money!”

Written on: 25/08/2014 by McCartyrm1963 (1 review written)

Broke down in a supermarket car park 30 miles from home with a boot full of perishable food for my son's birthday barbeque. When I rang up I was told that my membership had expired and not been renewed because my debit card had expired. I received nothing by post/email/text to inform me of this (unlike every other organisation I do business with) and even though the membership was less than a week past I was not able to renew it. I was speaking to someone in the call centre at 7 o'clock when… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 24/08/2014

Rang green flag at 12.05 after breaking down and was told they would be with me in less than one hour, they txt and said they were on their way. Exactly an hour later I had a phone call saying they were busy and it would be another hour, then 20 mins then 20 mins. It took three and a half hrs to reach us and the driver wasn't given the job until 2 pm. He couldn't repair it and said a recovery truck would be with us in 2 hours. A young lady rang and said it would be an hour.....I said the driver… Read Full Review

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