Green Flag Breakdown Cover Reviews

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Latest Reviews

★★★★★

“Absolutely amazing service”

Written on: 22/03/2015 by emilym4ry (1 review written)

I just really want to thank the lovely gentleman that came and saved me today. I coudln't of asked for someone to go more above and beyond their job role. okay he couldn't fix the problem with my car, but its had issues since i've had it and he did his very best and towed me home and mentioned that i could then be towed to a garage tomorrow as it is a sunday today. He kept me calm and laughing and we had an amazing chat. They weren't as prompt as i had hoped however there was a very good reason… Read Full Review

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★☆☆☆☆

“Please do NOT take out cover with Green Flag”

Written on: 21/03/2015 by Wooten154 (1 review written)

Recently had a breakdown on long journey south smoke pouring out from front of car. Called out Green Flag ...chap turned up about an hour later and after an examination of about eight minutes told us car was drivable so no relay! Called Green Flag again but after long called curtly told again...No relay! 40 odd miles later in the pitch black in the middle of nowhere our car engine blew up! The engine blew while we were travelling amongst heavy traffic if not for husbands quick thinking don't… Read Full Review

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★☆☆☆☆

“Suspect morals”

Written on: 19/03/2015 by cvue (1 review written)

I strongly advise not to allow this company to charge by Continuous Payment Authority (CPA) on a credit card. They regard it as a lifetime commitment and extracting from the commitment which is on a one year contract is difficult to put it mildly. They ignore correspondence and even the correspondence address is in minute letters at the bottom. In their terms and conditions they allow themselves 2 weeks notice to cancel but no mention at all of the poorer customer. The CC companies themselves… Read Full Review

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★☆☆☆☆

“long wait”

Written on: 06/03/2015 by adrian.c (1 review written)

On 09/02/15 I broke down with gearbox malfunction in Portland Place London W1.I contacted Green Flag who gave me an 45/1hr wait mechanic arrived within time stated told me gearbox was gone which I knew and pick up lorry would be about another hour this turned up 4 hours later after numerous phone calls.I was in contact with a operator from your Glasgow call center who was very nice and told me she would find out why I had to wait so long She told me that due to many breakdowns and a big crash… Read Full Review

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★☆☆☆☆

“" No Claims discount" PAY MORE!!!”

Written on: 23/02/2015 by Strider1947 (3 reviews written)

Received my Green Flag renewal today, and the price including 1 years no claims is a 15% rise, 15% RISE!! As I paid monthly by direct debit the renewal read "YOU DON'T NEED TO DO ANYTHING.WE'LL RENEW YOUR POLICY AUTOMATICALLY" in the hope that you trust they are honest and have given you a discount. If you're caught trying to "rip off" an insurance company it's a crime, when you complain about an insurance (Green Flag) trying to rip YOU off nothing is done. ALWAYS,ALWAYS CLAIM OF THE INSURANCE… Read Full Review

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★☆☆☆☆

“" No Claims discount" PAY MORE!!!”

Written on: 23/02/2015 by Strider1947 (3 reviews written)

Received my Green Flag renewal today, and the price including 1 years no claims is a 15% rise, 15% RISE!! As I paid monthly by direct debit the renewal read "YOU DON'T NEED TO DO ANYTHING.WE'LL RENEW YOUR POLICY AUTOMATICALLY" in the hope that you trust they are honest and have given you a discount. If you're caught trying to "rip off" an insurance company it's a crime, when you complain about an insurance (Green Flag) trying to rip YOU off nothing is done. ALWAYS,ALWAYS CLAIM OF THE INSURANCE… Read Full Review

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★★★★★

“I don't understand why some of the reviews seem so...”

Written on: 23/02/2015 by 232Cross (1 review written)

I don't understand why some of the reviews seem so bad. We've used the service twice in about 6mnths & each time the centre has been quick & efficient, they've sent a man really quickly & in the time stated, the men have been super nice & efficient & I couldn't rate them more highly & no my husband doesn't work for the Company… Read Full Review

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★☆☆☆☆

“Absolutely horrendous service ”

Written on: 22/02/2015 by 158Malloy (1 review written)

I'm a nanny and I went to pick up the children I was looking after from their nursery. I picked them up and went to leave and my car wouldn't start. I rang Green Flag and they said I was a priority as I had children in the car so they said they would be with me within the hour. They took two and a half hours to arrive. Once they arrived they tried to put my car onto the tow truck. I say tried as my car has an electric handbreak and they didn't put it in manual. The car rolled off the back of… Read Full Review

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★★★★★

“Speedy recovery in the rain”

Written on: 21/02/2015 by dxFournier21 (1 review written)

When I rang for help the response was immediate After taking details they said they would be with us within an hour In fact I received a call in ten minutes and the mechanic was there fifteen minutes after that My husband and I both suffer from arthritis and received excellent help ,polite and considerant attention Thankyou very much… Read Full Review

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★☆☆☆☆

“Appalling episode with Green Flag.”

Written on: 20/02/2015 by doylepa (1 review written)

If you are considering Green Flag in an effort to save a couple of quid please, please, please think again and don’t do it. The first time I ever had to ring Green Flag for assistance and told the girl about my suspected blown head gasket, and that I would need a tow back to my home. She was not the least bit interested in my predicament, only whether I was driving the vehicle registered with them and for some strange reason the colour of it. She told me it would be a 45 minutes wait. 2… Read Full Review

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★★★★★

“Damsel in distress!”

Written on: 20/02/2015 by McKinney97 (1 review written)

Went out to car dead. Called out to home, here within 1hr15mins. My fault had left interior light on 2 days ago! Polite mechanic, my husband would not have been. Only Second time in I don't know how long we have had to call them out. But I give them 10/10. Thank you… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 10/02/2015 by Claire112 (1 review written)

Required their assistance twice and both times a complete let down. Utterly disgusted by misinformation. Missed very important meeting regarding my child who has a disability after being twice assured loan car will be delivered on time. It wasn't , in fact it wasn't even delivered at all, someone turned up at door to take me to collect car . Knowing I was already extremely stressed by this and feeling let down , they didn't even call me back. I belong to a car club with several thousand… Read Full Review

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★☆☆☆☆

“Over 3 hours, kept telling us 20 mins”

Written on: 08/02/2015 by DarienNichols (1 review written)

We had a flat tyre that we couldn't fix ourselves due to a missing lock nut tool (otherwise we would have). Originally told it would take 45 mins to an hour- after 3 hours and US making constant calls for an update, still no sign. They kept telling us 20 minutes, then 40 and we were only in Guildford- hardly out in the sticks. Very disappointing- will be changing our service… Read Full Review

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★★★★★

“Thankyou Greenflag you were extremely helpful”

Written on: 29/01/2015 by Rubykoby (1 review written)

I am a 70year old lady who was alone in my car in a snowstorm when my tyre had a puncture. I could not repair the tyre and the car model only had a can of spray foam to inject into the tyre. I was stranded in the countryside with no means of help or ability to walk to get help. I phoned Green Flag and the man I spoke to calmed me down and reassured me. They sent a recovery vehicle out to me in a blizzard and very bad road conditions.The driver was very kind and helpful and took me to a tyre… Read Full Review

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★☆☆☆☆

“Cover but not if needed”

Written on: 23/01/2015

Signed up with Green Flag for a few years and never used them until my car had a puncture, my wife was in car herself. She phoned them to request assistance explaining car was on a corner and she was having to flag other cars to slow down. Green Flag asked if car had alloy wheels with lock nuts. My wife explained it did and when asked about the locking nut key she said she thought it was in glove box. Green Flag would not accept that and requested conformation. My wife again explained the… Read Full Review

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★★★★★

“Great service”

Written on: 02/01/2015

Great service from green flag! Rang them this morning at 7:40, recovery track appeared at 8:20, everything went smooth with no strings attached. Driver was kind and helpful, customer line quickly solved my problem. I am really happy to recommend Green Flag to everybody!… Read Full Review

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★☆☆☆☆

“Left for hours with 9month old”

Written on: 22/12/2014 by Clairecarps (1 review written)

I have green flag local Recovery and broke down just outside oxford. I was told I was priority as I was on my own with my 9 month old baby. They took an hour and 15mins and only sent a technician who took one look and said yea I can't fix this we need a tow truck but that will be 1.5hrs!! I had already told them that it was clutch and wouldn't be able to be repaired. Luckily a friend of the family was driving up the same road and picked me up but by that time I had been there two hours and… Read Full Review

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★★★★★

“Fantasic service”

Written on: 17/12/2014 by RMurphy1706 (1 review written)

I had a tyre blow out on Tuesday 17th December on my way to work. I called greenflag for the first time since taking out my cover and was not sure what to expect. The team on the other end of the phone were so understanding and you could tell their priority was to get to me and ensure my safety. Within the hour a breakdown van was with me. The operative was extremely helpful took me for a new tyre, fitted it and sent me on my way. I felt so lucky. This service has restored my faith in… Read Full Review

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★☆☆☆☆

“NEVER again...back to RAC for me..TOTALLY INCOMPETENT”

Written on: 16/12/2014 by DianaGalloway (1 review written)

After making my initial call @ 11.06am from the slip road to motorway services (M6) I finally got home at 5.30pm and I only live approx 26miles from the services!! Shocking service. After waiting over an hour I was called to say a driver was on his way but he was 50mile away!! When I explained I was nearer to Birmingham and couldn't a driver come from there...the 2nd city and presuming having more drivers covering there area..he said he'd get back to operators to enquiry. Another driver later… Read Full Review

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★☆☆☆☆

“Nearly 3 hours to reach me! ”

Written on: 14/12/2014 by Howellec118 (1 review written)

Advised by Green Flag that they would be with me within the hour. Just short of 3 hours later, Westbourne Motors who they use to cover my area in Southampton turns up. Freezing cold, by myself, not at all happy. Breakdown driver lovely though. Will not renew with them due to this… Read Full Review

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