RAC Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“What's the point”

Written on: 11/09/2017 by Lindsayxw370 (1 review written)

My wife and I have been with RAC for years - we take the full cover. We do most of our miles within 30 miles radius of home with the odd longer journey. I always saw them as insurance in case we needed recovery, especially at night. The last time I personally needed then was about six years ago, my Golf was written off in flood water that got into the engine – I was four miles from home. I was very clear when I ran the RAC that flood water had got into the engine - I waited two hours for… Read Full Review

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★☆☆☆☆

“Cant deliver what they promiseMm”

Written on: 03/09/2017 by 1980Daly (1 review written)

My son , partner and three children under 7 left abandoned on a Motorway service area for 6 hours after a patrol decided recovery needed, various etas quoted non reliable , eventually made other arrangements , RAC response to the complaint call centre operator useless begrudgingly logged complaint only response email hope to respond within 20 days cancelled membership in writing , have now had a letter asking why my direct debit cancelled useless overated and disorganised outfit… Read Full Review

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★☆☆☆☆

“Terrible service for motorcyclists”

Written on: 01/09/2017 by IRWebby (1 review written)

Having used my RAC membership yesterday I felt that I had to give a review, it was terrible from the start - the call center lady was didn't know anything about motor vehicles and I had to explain that I had a motorcycle, the eta was missed by 40 minutes and in the end I had to wait for another company to rescue me and my bike as the RAC didn't have any vehicles capable of recovering a motorcycle. I don't know what I pay my fees for and will be cancelling my membership… Read Full Review

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★☆☆☆☆

“waited over 7 hours”

Written on: 17/08/2017 by DeandreBowen3 (1 review written)

Was repeatedly told it was on its way, 15 minutes or more to get through then left on hold till the awful music stopped. Never had any problems with the AA… Read Full Review

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★☆☆☆☆

“Fine as long as you are not in a hurry”

Written on: 10/08/2017 by DeangeloKilgore463 (1 review written)

First you have to listen to the music, because whatever time of the day you call, they are overwhelmed with calls. Mechanics attended quite quickly (less than an hour), and said he couldn't do anything (what a surprise, it was a transmission fault!). Organised car hire and recovery. An hour after the expected recovery time, we called again (music...), RAC hadn't received the details of the gargae where to take the car (???? The ones we gave to the roadside mechanics????) so they hadn't… Read Full Review

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★★★★★

“OUTSTANDING SERVICE HIGHLY RECOMMENDED ”

Written on: 06/08/2017 by IsaiColeman (1 review written)

I was on my way to my daughters house this morning at 5.45am we were both packed up ready to sell at a local car boot sale. My daughter phoned me in a fit of total hysteria, she had strapped her 10 week old baby (who was fast asleep) into her car and somehow managed to lock her car keys in the car. She had no spare key, all doors were locked and we had no way of getting into the car. On arriving at my daughters house I immediately phoned the RAC as a member for any vehicle driver or passenger I… Read Full Review

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★☆☆☆☆

“No Response to phone Calls!!”

Written on: 14/07/2017 by 1957Fuller (1 review written)

My young son's car broke down last night about midnight, he tried to get through to RAC on the number provided only to be put through to an automated voice. After an hour of him and myself (i was at home) still trying to get through, he pushed the car to a safe area (but on yellow lines) and gave up. As he broke down in a "undesirable area" to be on his own, I arranged for a taxi to pick him up and bring him home. We had to ring the police to let them know why a car was left there, and we… Read Full Review

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★☆☆☆☆

“Absolutely Rubbish ”

Written on: 22/06/2017 by Duncan819 (1 review written)

12 hours to recover car in London. Three promised return phone calls that didn't happen. 90 minute call waiting time for phone to be answered. Two young children (3 and 10) left for 7 and half hours with no lights etc. The service is absolutely atrocious. If you want to be recovered you will have a better chance shining a bat signal in the air… Read Full Review

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★★★★★

“AMAZING CUSTOMER SERVICE ”

Written on: 10/06/2017 by 438McCormick (1 review written)

TIME ARRIVAL GREAT, DEALT WITH PROBLEM AFTER BRAKING DOWN, VERY CURTIOUS AND HELPFUL EXCELLENT CUSTOMER SERVICE,I WAS HANDED GLOW JACKET FOR SAFETY AS ROADS WERE EXTREMLY BUSY, MADE SURE I WAS IN A SAFE PLACE, DEFINATELY WOULD RECOMMEND RAC, WHEN YOU BRAKE DOWN AND YOUR ON YOUR OWN IT IS NOT AS EASY AS YOU MIGHT THINK HAVING A NUMBER TO DIAL AND KNOWING THAT THE RAC IS ON THE WAY IS VERY POSITIVE… Read Full Review

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★☆☆☆☆

“Disguting service”

Written on: 13/04/2017 by kieranwebb12345 (1 review written)

as a gold warranty member i am absoloutly disgusted with he way i was treated today in my experience with m car i was completly lied to when taking out this policy into thinking i would be stress free and everything wascovered i was told upon my car breaking down i would be given a courtesy car as standard this was not the case as even though it over easter period and my car cannot be seen til early next week to be fixed i have to go without my car losing time from work and my disabled son whos… Read Full Review

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★★★★★

“Cool professionalism”

Written on: 04/04/2017 by Rotarymania (1 review written)

I am a member of the RAC, I subscribe to their start you at home, rescue you on the road and European services. I had cause to call them this morning - what a brilliant response - from the chap that took my call to the represeative on the road, who rang to update me as to when he would arrive at my door. I do not have a "normal" motor car, when the guy arrived he made some frendly but not to be unexpected comments but got stuck in, he turned out to be very knowledgeable and had my pride and… Read Full Review

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★☆☆☆☆

“Terrible service! Don't waste your time!”

Written on: 20/03/2017 by Brice204 (1 review written)

I broke down on the M25 hard shoulder with my 10yr old daughter. I broke down at 7o'clock in the evening, after being advised the patrol would be 45mins, it turns up an hour & half later! I'm then towed to a the local services. For the patrolman to decide that if he tows me home he would finish 20 mins over his shift time!! He refuses to tow my daughter & I home! By this point it's 9o'clock, It's a school night and my daughter is tired. Only to be told the next recovery truck will be two… Read Full Review

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★☆☆☆☆

“to expensive”

Written on: 07/03/2017 by 20Richards (1 review written)

way over priced,you can get FULL cover for 28 pounds with start rescue,stay clear of 2gether breakdown and its sister company 24/7… Read Full Review

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★☆☆☆☆

“Useless !”

Written on: 04/03/2017 by MarisolCarver253 (1 review written)

Called this morning just after 6,still waiting for assistance,now over 4 1\2 hours ! Not very happy, would not recommend them… Read Full Review

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★☆☆☆☆

“RUBBISH BREAKDOWN SERVICE AND WORST COMPLAINTS DEPT.”

Written on: 03/03/2017 by GMARVELL (1 review written)

Having made a complaint to RAC about a 5 hour wait I received a letter promising all sorts of replies within a certain amount of time. Got nothing but a £50 cheque in the post, not even a compliment slip saying sorry. This is what they do, fob you off with £50 with no explanation of what went wrong. Their documents state limitations of time to reply to you or ring you and I have heard nothing. If something goes wrong their complaints dept are worse than the breakdown service they supply… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/02/2017 by fnDelaney212 (1 review written)

Phoned them at 1.30 still waitind a 5.30 now been told that they are sending another company as they can't come… Read Full Review

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★☆☆☆☆

“3 hour wait!! Need I say more”

Written on: 28/01/2017 by Garza254 (1 review written)

When you have to call upon your breakdown cover you want them to be quick and professional. I'm not sure what has happened to the RAC in the last 3 years since I used my breakdown last but so far I am not impressed. Customer services sound sound like they couldn't give a monkeys and want you off the phone as quickly as possible. Being sarcastically polite is worse than being unprofessional, it shows the customer they know what they should say, but would prefer to mock the customer in the… Read Full Review

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★☆☆☆☆

“And a week later”

Written on: 19/01/2017 by Griffinit451 (1 review written)

And the care team that I received a formal answer did nothing.Charged £25 for missed payments.STAY AWAY as they are a total RIP OFF. Cant wait to finish with them,I would cancel today if not for that £55 cancellation fee!!!!… Read Full Review

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★★☆☆☆

“Overpriced, somewhat lacking. May as well go budget”

Written on: 05/01/2017 by Batch2k (1 review written)

I've used the RAC for 23 years. Over that time I've has some ropey cars and needed the odd call out. They've always been reasonably good. I've continued to pay the 'premium price' of RAC based on this That was then, this is now. Today my battery died in the cold weather. Fine, it was cold last night, a classic symptom. So I left the car with my wife and tootled to work, she called at 9am and since the car was at home said this was a non emergency. The RAC turned up around 12:30 - OK, no… Read Full Review

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★☆☆☆☆

“Useless service ”

Written on: 02/01/2017 by MaximFerguson (1 review written)

I broke down - burning clutch? Gearbox. Told RAC would need to be recovered at 2.05. They confirmed very busy (that old chestnut!!!), ETA 3.30. Well a small van arrived at 4.15. Guess what it could not repair or recover ( 2 OAP's in car!) he left saying it would be a further 2 - 3 hrs and the RAC would contact next 10 mins.... 2 hrs later I had to contact them. On a desolate car park, new years eve. no heat - no food - No water - No facilities. Drug users injecting, frightened... oh yes… Read Full Review

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