RAC Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Useless”

Written on: 18/02/2017 by fnDelaney212 (1 review written)

Phoned them at 1.30 still waitind a 5.30 now been told that they are sending another company as they can't come… Read Full Review

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★☆☆☆☆

“3 hour wait!! Need I say more”

Written on: 28/01/2017 by Garza254 (1 review written)

When you have to call upon your breakdown cover you want them to be quick and professional. I'm not sure what has happened to the RAC in the last 3 years since I used my breakdown last but so far I am not impressed. Customer services sound sound like they couldn't give a monkeys and want you off the phone as quickly as possible. Being sarcastically polite is worse than being unprofessional, it shows the customer they know what they should say, but would prefer to mock the customer in the… Read Full Review

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★☆☆☆☆

“And a week later”

Written on: 19/01/2017 by Griffinit451 (1 review written)

And the care team that I received a formal answer did nothing.Charged £25 for missed payments.STAY AWAY as they are a total RIP OFF. Cant wait to finish with them,I would cancel today if not for that £55 cancellation fee!!!!… Read Full Review

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★★☆☆☆

“Overpriced, somewhat lacking. May as well go budget”

Written on: 05/01/2017 by Batch2k (1 review written)

I've used the RAC for 23 years. Over that time I've has some ropey cars and needed the odd call out. They've always been reasonably good. I've continued to pay the 'premium price' of RAC based on this That was then, this is now. Today my battery died in the cold weather. Fine, it was cold last night, a classic symptom. So I left the car with my wife and tootled to work, she called at 9am and since the car was at home said this was a non emergency. The RAC turned up around 12:30 - OK, no… Read Full Review

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★☆☆☆☆

“Useless service ”

Written on: 02/01/2017 by MaximFerguson (1 review written)

I broke down - burning clutch? Gearbox. Told RAC would need to be recovered at 2.05. They confirmed very busy (that old chestnut!!!), ETA 3.30. Well a small van arrived at 4.15. Guess what it could not repair or recover ( 2 OAP's in car!) he left saying it would be a further 2 - 3 hrs and the RAC would contact next 10 mins.... 2 hrs later I had to contact them. On a desolate car park, new years eve. no heat - no food - No water - No facilities. Drug users injecting, frightened... oh yes… Read Full Review

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★☆☆☆☆

“RAC Warranty Not worth the paper its written on.”

Written on: 16/12/2016 by Deeganp91 (1 review written)

Being an ex rac warranty dealer, The warranties provided by this company, Are Rubbish, Due ti the high cost and promises made by them, It would seem that they are only interested in collecting your money. When it comes to a claim being paid everything seems to be wear and tear. Dreadful service, Dont bother… Read Full Review

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★☆☆☆☆

“3 hours to wait, child in car, hot summer, no food/drink”

Written on: 02/12/2016 by AbiAuton (1 review written)

Would never buy from them again. Our car broke down in Alton Towers car park in July last year, site was closed and no access to food or drink, weather was hot and I had a child in the car. Average wait was going to be three hours!!!… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 17/11/2016 by Kirkland499 (1 review written)

Spent from 7.30pm tonight waiting for the RAC to come and deal with a problem tire on my friend's car. Was told it would be a couple of hours - even though we are retired ladies waiting in a private unlit carpark - by 3.5 hours later still no sign of the RAC. They then said they were sending a taxi to take us home and would get my friend back to her car tomorrow morning. Waited 80 minutes for a taxi we were told would be 15 minutes. They then said taxi was stuck in traffic which had caused the… Read Full Review

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★☆☆☆☆

“Incompetent, unhelpful, poor.”

Written on: 04/11/2016 by Imanix56 (1 review written)

Do not under any circumstances enter in to a breakdown cover policy with the RAC. They will try to tie you in forever, by sending renewals with a 'you must tell us if it not required clause' written in. Our first year was £44, then suddenly it rose to £85 the following year. As we missed the deadline, but cancelled later, they said we could still cancel for the period we had the cover (6 weeks) plus an 'admin fee' Guess what? the amount came to £85. The staff at the RAC (Commercial) are… Read Full Review

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★☆☆☆☆

“motorcycle puncture ”

Written on: 23/10/2016 by Page1961 (1 review written)

rac cover states if you have a puncture on your motorcycle don't worry we can fix ,not true I had puncture on a9 100 mls from home on my trike in the middle of no where to be told cant help you we don't fix tires with tubes in them no mechanic was sent out just a contractor with a flat bed to recover me,and iam ablue badge holder and waited 3hrs,they offered me 20 poud for my trouble going to cancel membership… Read Full Review

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★★★★★

“excellent service”

Written on: 16/10/2016 by kimross1 (1 review written)

my elderly parents broke down last Friday on the a470 Merthyr, they called the rac and i would like to say a big thank you to the rac man that went to them. he was extremely helpful and went over an above what he needed to do to make aure that they were ok and that their vehicle went into the correct garage to be fixed. he was very helpful and pleasant made various phone calls on their behalf to ensure that they were helped and ok. thank you… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 12/10/2016 by Abram95 (1 review written)

After 13 years membership my car was damaged during repair by RAC patrolman.After contacting RAC to report damage I was given the run around,asked to get garage quotes for repair only to be told weeks later that RAC were denying all responsibility for damage! RAC customer service is beyond a joke! Even after sending them special delivery letters that were signed for by them,when I got no reply and rang them they didn't know where the letter was .I was eventually told it had "just been filed… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 05/10/2016 by Dave134 (1 review written)

I had cause to use the RAC on Bank holiday Monday as my motorbike broke down. I called and advised I would need a tow as it could not be fixed. I was only 30 miles from home. The attendant took 2 hours to get to me and confirmed that it could not be repaired, called a tow truck which took 4 hours to get to me. I finally got home 7 hours after the call out. I have made a formal complaint and they have tried to fob me off with a £40 goodwill payment. Do not use the RAC they offer a shockingly… Read Full Review

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★☆☆☆☆

“poor response”

Written on: 02/10/2016 by 366Ryan (1 review written)

complaints to the rac are brushed aside as they assume that you are seeking financial remuneration. go to the AA or Green flag if you… Read Full Review

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★☆☆☆☆

“where's the truck?”

Written on: 21/09/2016 by CamilaLockhart189 (1 review written)

Called rac 6 3/4 hours ago.still waiting for truck.parked in horrid place and we very scared. RAC say they will ring us back but don't.please think wisely before paying would not recommend to anyone… Read Full Review

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★☆☆☆☆

“Poor organisation ”

Written on: 12/09/2016 by BritneyCarey222 (1 review written)

Broke down on M40 . Called RAC &! Was told 40-45mins . Over an hour later RAC rang to say their contractor won't be with us until Midnight ! Poor show & poor communication . My partner broke down a few was ago & it took the RAC over 3 hours to attend then . I won't renew with them again after this… Read Full Review

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★☆☆☆☆

“3.5 hours waiting for them.”

Written on: 06/09/2016 by Jackson419 (1 review written)

Call them at 6.45pm because had car accident.Car can not be moved. Now is 10.25pm and still wait for them after 6 phone call sh....it service. Now i understand why the payment is not refundeble... alsi they using a service called friendlyservices which they are always busy..Will never ever ever use them again… Read Full Review

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★☆☆☆☆

“LEFT TOO LONG”

Written on: 28/08/2016 by freelandertravel (1 review written)

After breaking down on the M62 after a long day at work, I contacted the RAC with who I have full recovery, for assistance at 11.00 pm, after taking a considerable length of time before answering, being told as it was priority due to been on the motorway would be there in 45 mins,by one of their recovery agents, after waiting over a hour and a half, I contacted RAC again at 12.40 am yet again a long time before answering, to be told that the first agent could not cover the breakdown, another… Read Full Review

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★☆☆☆☆

“Disgarceful”

Written on: 15/08/2016 by MattMcG (1 review written)

Broke down on the A47 with my wife daughter & four dogs. Phoned the RAC got told they would be with us in 45 mins, couple of phone calls and 2 & a half hours later some one shows up. He was helpful couldn't get the car going so phoned for a recovery truck. Stated we are on a high priority list as the place was unsafe had a child with as and my wife is disabled and can not take her medication with out food. Had a phone call back telling me to phone an ambulance. 6 hours gone and we are still… Read Full Review

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★★★★★

“Fantastic service”

Written on: 11/08/2016 by Louisecutshair (1 review written)

I would just like to say how fantastic the rac have been today. The call centre couldn't help enough and they were also so kind. The gentleman that came to my rescue was so proffesional and kind I just can not Thankyou all enough will defiantly recommend. Thankyou… Read Full Review

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