RAC Breakdown Cover Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
25% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
RAC Breakdown Cover - Ask a question now

Media Gallery for RAC Breakdown Cover

RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Use AA or green flag”

Written on: 24/02/2015 by Hancock258 (1 review written)

Used rac 3 times 1st time the driver disguarded what i said what i said was wrong with my van and towed me and left my van on double yellow lines had to argue with him to remove it off the lines. And it was exactly what i said air trapped in my fuel system. All rac said be greatful they dropped me back. 2nd time they left me waiting 2 and half hours on the motorway after they said they be a hour. And now i have to wait 3 hrs to have my tyre change and there depo is 15min away from me. They are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Letdown!!”

Written on: 24/02/2015 by JasiahMeredith60 (1 review written)

1hr 45 min wait a woman with a child , car completely died no battery, on a pitch black B road cars roaring past on a blind bend minus 2 degrees!!! And still took that long... Disgusting!!! Never again!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Buds68's Comment

Written on: 04/03/2015

I put in a complaint an was told that they have done nothing wrong its not their advisors duty to ask women if they are alone or with children ! Company is a joke an as for there complaints managers well rude an arrogant !! Now with the AA at least when you phone the 1st question is about your safety an the longest wait is 1hr !!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“We did nothing wrong !!!”

Written on: 18/02/2015 by buds68 (2 reviews written)

My 19yr old Daughter recently passed her test,Her insurance gave her the option of breakdown cover which i insisted she had,3 weeks ago on leaving a friends house at 01,05am she decided to stop an post a letter,when she returned to car the battery was flat,she could not lock doors either,she phoned RAC for the 1st time ,having never done this before she was asked reg,then told its an 1.15 min wait,she was not asked her name or was she ok or was she alone,after telling the rude advisor where she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“READ BEFORE TAKING OUT RAC INSURANCE ”

Written on: 11/02/2015

You would think that the RAC would be here to support the motorist, saving costs etc etc or so I thought, until I tried to change my address on my car insurance policy on their self service site. To my amazement I was going to be charged £38 and since my wife also had her car insurance with the RAC that was going to cost us a staggering £76, just to change our address online. I contacted them and after a long conversation, they agreed to waiver my wife's costs, however they then reinstated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Doghandler's Comment

Written on: 11/02/2015

Yep, definitely worth putting up the RAC for an award for ripping off their customers!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst Customer Services Ever”

Written on: 03/02/2015 by StephenMarsh (1 review written)

I have dealt with RAC on three occasions recently, flat battery, broken window and engine problem. In all three cases I received totally incompetent, and sometimes dishonest responses from their arrogant, rude and passive aggressive call centre staff. I had to spend the night sleeping in my car because they didn't book me a hotel room when my car window was unable to be closed. They don't call back when they say they will. They tell you one thing and do another. I was told by the latest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RAC = Bad attitude, incompetent and poor public...”

Written on: 02/02/2015 by slicknich (1 review written)

Someone interested in a car I have for sale asked if they could have it inspected by the RAC, which I had no objection to. The RAC inspector came (with a bad attitude from the start) started the car and asked for the paperwork, which I gave to him. He started the car and looked under the bonnet and then turned the car off. He continued to check over the car for around 30-40 minutes. I watched from inside the house and saw him checking various panels for rust including the front wings (which are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use RAC . Never”

Written on: 21/01/2015

Worst experience so far. high prices unhelpful customer service just after your money. better try any other company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“GO WITH THE AA !!”

Written on: 17/01/2015 by jenhealy1 (1 review written)

'Rescued' nearly an hour late by the rudest man ever- he offered me 2 choices come with car to the garage - which i couldnt as i needed to get to work - or make your ow'Rescued' nearly an hour late by the rudest man ever- he offered me 2 choices come with car to the garage - which i couldnt as i needed to get to work - or make your own way home from the side of the motorway. Rang girlfriend who made her way to get me with our young son - only when i advised the RAC man of this did he decide… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jenhealy1's Response to jenhealy1's Review

Written on: 17/01/2015

Clearly this is not how i wrote the review - never used copy or paste once but the above suggests i did - oh and also just in case this was my human error - theres no option to 'edit' my review once posted. Nice one!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Poor service”

Written on: 06/01/2015 by Joey1950 (1 review written)

In September 2014 I joined The RAC (Motorcycle Breakdown) the level of cover consist of the following RAC Roadside, Recovery, At home, Onward Travel and European Motoring Assistant. Basically comprehensive Cover, It’s the first time I’ve used this cover and the first time I’ve used The RAC. I’m absolutely grateful I didn’t have the need to use the RAC Cover when I was in France last September, based on my recent experience on New Year’s Eve when I had a flat battery on My bike… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgraceful service”

Written on: 03/01/2015

We made the call at 1.30pm . We told them the clutch had gone on ou 3.5ton van. They still only sent a small van out first wich took 3 hours, he then agreed it was the clutch and then we was told it's going to be at least 2 half hours for the recovery. Needless to say Monday I'm cancelling everything I have with RAC we run 4 vans. The service from this company is disgraceful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“3 hours tocome out awfull”

Written on: 22/12/2014 by 392O'Sullivan (1 review written)

Phone @ 8pm as lights were not working, get told they will be there within an hour. Which is a relief as have a child in the car with me !!!!!! Then the person has got stuck in traffic and is near the end of his shift so is now going home. So have to wait now for another 1. Eventually midnight lights fixed and have to give him £10 for light bulbs. No receit given !! Discussing service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolute incompetance”

Written on: 17/12/2014 by Perazzi (1 review written)

I found the Rac to be totally and utterly incompetent. The customer service was a disgrace. Customer advisers contradicting each other. The person handling my complaint showed no empathy to the concerns I was raising. Her investigation into 'non payment' was one sided and only looked at the evidence the company had. It didn't take into account my views and despite my many calls to the Rac to indicate I had paid my renewal, I continued to receive text messages to say that unless I made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unacceptable customer service”

Written on: 16/12/2014 by MrsHutchinson (1 review written)

I have had breakdown cover with the RAC for probably 10 years, automatically renewed annually, with direct debit from the same bank. This morning my car wouldn't start, flat battery due to cold and inactivity for a week. No worries... until I called the RAC and was told I didn't have a policy with them - and that was only after the woman on the phone was able to tell the difference between the sound of P and R, unable even to get the postcode right! Afer a least 10 minutes she found my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting poor service by RAC”

Written on: 15/12/2014 by Holtlm1968 (1 review written)

Last week the tyre on our car blew out while my son was driving it. He was doing 70mph on the M1 during rush hour. He was lucky that he is an experienced driver and managed to get onto the hard shoulder. He waited 2 and a half hours for the RAC to come out. It was far too dangerous to be sitting in the car so he stood at the side of the road in the pouring rain freezing. He was also understandably very shaken up. Then the RAC charged an extra £105 as they said it was an accident not a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“OVERCHARGE FOR RECOVERY”

Written on: 01/12/2014 by BaronTaylor236 (1 review written)

My husband caught the edge of a kerb and managed to wreck 2 tyres on our car. He rang the RAC and was told it wasn't a breakdown but an RTA. We were charged £183.12 to be picked up and towed 10 miles home. It was an independent local firm that came out who were very quick and efficient. I emailed them a few days later to enquire what their charge was if we had called them out and was quoted £96. RAC were not interested when I contacted them and just offered £20 refund as the operator… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't touch RAC”

Written on: 26/11/2014 by Sue123 (3 reviews written)

My advice is not to touch RAC with a barge pole . We took out RAC breakdown cover all in good faith and 4 months later we have to get rid of the car. When we contacted them to cancel the cover we were told we do not give refunds ,or could we transfer it ,or neither can we hold it over. This will be the last time we will ever deal with RAC and put our business with green flag who isn't afraid of giving refunds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't touch RAC”

Written on: 26/11/2014 by Sue123 (3 reviews written)

My advice is not to touch RAC with a barge pole . We took out RAC breakdown cover all in good faith and 4 months later we have to get rid of the car. When we contacted them to cancel the cover we were told we do not give refunds ,or could we transfer it ,or neither can we hold it over. This will be the last time we will ever deal with RAC and put our business with green flag who isn't afraid of giving refunds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“left for 3 hours - quicker to walk”

Written on: 18/11/2014 by mattreid1983 (1 review written)

RAC breakdown cover, This was the second time we have broken down this year. The first time we were at a motorway services for just over two hours. This time we were left in a pull in by the busy A38 dual carriageway in the cold near newton abbott for 3 hours before a contractor arrived with a tow truck. The contractor told us that he'd been on call all day and this was his first job. when I asked why it took 3 hours to travel 10 mins he told me that the rac only have 2 recovery vehicles of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RAC let us down”

Written on: 10/11/2014 by YummyDaddy (3 reviews written)

DO NOT sign up with the RAC (or the AA - as they are just as bad) My wife, our baby, toddler, and grandma had a puncture and the RAC couldn't even be bothered to answer the phone. They tried calling the number for 25 minutes, by which time a passerby had offered to change the wheel for them. We sent a written complaint, which was acknowledged by the RAC Customer Care team, who stated that they would respond within 20 working days, and the RAC failed us AGAIN. Waiting 24 working days (over a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good service”

Written on: 07/11/2014 by Lewis-Alt403 (1 review written)

As per usual first frost of the year and the car would not start. Called RAC and engineer arrived 27 mins later diagnosed the fault in two minutes, went to collected the new battery, fitted it and tested the cars electrics,recoded the radio also checked the oil and water. Entire job took just over one hour, Good communication from RAC call centre and excellent mechanic. Many thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview