RAC Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“One star is too generous. Avoid at all costs.”

Written on: 23/07/2016 by 98Lacroix (1 review written)

Experiencing appalling service from the RAC? Their customer service department may fob you off with excuses and try to deny you your rights. They may also try to ignore you and drag everything out as long as possible. They don’t even follow their own complaints process. That was my experience in dealing with the RAC. My advice to you is, don’t stand for it. If they subject you too poor service, the law is usually on your side. I persisted and got refunded over £400 using legal avenues open… Read Full Review

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★☆☆☆☆

“Key replace”

Written on: 15/07/2016 by Mcduck16 (1 review written)

Dreadful service from rac key replace. We recently broke our car key whilst on holiday in Scotland. Although I had key replace they said my cover was void because the little plastic fob was not attached to keys, (although we were sat in our car with proof of identity.) On complaining On our return home I was also told 'a broken key is deemed driver error and is therefore not covered'!! @??? What a con... our key was broken.. not lost. I will never recommend them… Read Full Review

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★☆☆☆☆

“Disgusted with the Service after 38 years.”

Written on: 30/06/2016 by Bossman7254 (1 review written)

Every year the cost of membership keeps rising, without any call outs and no long term Loyalty discount being offered to old customers of 38 years. Unfortunately, recently, I need this call out service, and this particular RAC breakdown man, lacked in knowledge after not be able to find the scanner plug, despite being pointed out to him, and he was unable to fix the vehicle and bombarded us with so called temperature readings and said this vehicle would never start up again, and he called… Read Full Review

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★☆☆☆☆

“Shameful customer care”

Written on: 27/06/2016 by Lewiswill (1 review written)

The service of RAC was absolutely fine until they done something wrong. Their failure to admit they were in wrong had cost me money I simply can't afford as a student, which could have been avoided if they carried out the simple task in which I and other members pay for. The member arrived and diagnosed the problem(correctly), went out and bought the part(crankshaft sensor), however the problem still occurred. At the time I thought more was wrong so accepted the decision to be towed home from… Read Full Review

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★☆☆☆☆

“Dreadful service punctuated with lies”

Written on: 26/06/2016 by Audrinax270 (1 review written)

Repeatedly failed to turn up when indicated. Left at the side of the road for 3 hours. Shameful organisation… Read Full Review

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★☆☆☆☆

“5 1/2 hours to get 14 miles 4 call outs loads of lies.”

Written on: 11/06/2016 by IvanHelovanitch (1 review written)

I was going to write a full account about my experience but it would be as lang as War and Piece if I did,so I'll try and shorten it. We broke down 13 miles from the Hotel and call RAC through Bennetts Motorcycle Insurance who really don't give a damn about the service their customers get. 1st call 8pm the guy came and said the battery was shot he said if he got us going we could ride to the hotel as the cover I had was only basic and would cover me up to 10 miles recovery,so he got us going… Read Full Review

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★★☆☆☆

“so disappointed ”

Written on: 26/05/2016 by Schofield185 (1 review written)

I broke down on motorway. Waited over 60 minutes for patrol to get to me despite being told 30 minutes.when patrol arrived was told he was only there to get me off motorway.was towed off motorway and damage done to my car during process which was minimalized by the man. Then waited another 45 minutes to be collected by another tow truck then driven to another point why my vehicle was transferred to yet another recovery truck.my final journey was a complete nightmare being driven by a man who… Read Full Review

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★☆☆☆☆

“Car Insurance”

Written on: 23/05/2016 by 132Dickey (1 review written)

Having decided to pay extra per month, to ensure I received better car insurance, I am surprised by the Service I received by The RAC (in my eyes a reputable company). After a car hit me in the rear last year, I informed them (call centre) only to be given a list of numbers to arrange everything myself, (car hire, legal, underwriters etc) I thought that was the service I was paying them for... hire car was late on arriving and old car was taken away finally after 5 days, very disappointed with… Read Full Review

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★☆☆☆☆

“Loop holes in breakdown cover with parts and labour cover”

Written on: 07/05/2016 by Lynnette12 (1 review written)

Last July 215 a door to door salesman called and sold me this cover he was very convincing and persuasive I paid my deposit and set up direct debit for £20 per month last week my car had a noise on the front wheel I had recently had a tyre replaced and thought it was that so called at my local garage they informed me it was my wheel bearings so I asked them not to do the work and phoned the rac I was totally honest with them and told them about the garage although my car was no longer in the… Read Full Review

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★☆☆☆☆

“ETAs changed 4 times!”

Written on: 29/04/2016 by 403Martinez (1 review written)

My sons car broke down...non starter. We have been members of the RAC for over three years and not once called them. We got an ETS of 1 hour, then three hours then two hours and now 3.5hrs! Was not happy so we said we would look to finding another breakdown service coy for the future and the guy said....ok then! I had previously been with AA for 10 years plus and only changed because of the Tesco's Clubcard vouchers that allows you to use to purchase membership but no more! RAC really is not… Read Full Review

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★☆☆☆☆

“ European Breakdown disaster”

Written on: 26/04/2016 by another1959 (5 reviews written)

Finally an end to my RAC European Breakdown fiasco. I have previously written about the issues - poor support, not getting the hire car we should have, not getting a hotel because we couldn't get there. The European breakdown lot were AWFUL - LIED about the level of cover we got. Ruined holiday and home early. This was 4 years ago....... I took them to the Financial Services Ombudsman and we won! - but it was only minor compensation (£250)which was less than the RAC saved by not supplying us… Read Full Review

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★☆☆☆☆

“Do not waste your money !!!”

Written on: 15/04/2016 by McLaughlin26 (1 review written)

Been with rac for years with top all singing all dancing cover. Needed them once and were totally let down. Broke down at midnight some random truck turned up NOT AN RAC ENGINEER hadn't got a clue what was wrong with the car . I was on my way to work he REFUSED to continue my journey (lost a day's pay) and would only take me home as all garages were closed at that time of night. The following morning I rang rac to take my car to nearest garage and they wanted to charge me £85 needless to say… Read Full Review

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★★★★☆

“Roadside help was appreciated”

Written on: 12/04/2016 by matthewmaher (3 reviews written)

I recently broke down on the M25 near St Albans. I had managed to park up on the side of the road and called the RAC to help get my car working. I waited about 40 mins and once the man turned up he managed to get the car started and send me on my way. Apparently it was a electrical problem and it shouldn't trouble me any more. let's hope that is the case. I would liek to say thanks for helping me out… Read Full Review

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★★★★☆

“Helpful and effective service”

Written on: 03/04/2016 by Graham332 (1 review written)

Called because suffered engine failure. Was told could be up to 2 hours as very busy, but came in 1 1/2 hours. Very helpful patrolman who confirmed our fears that engine was finished, then called for a recovery vehicle; came in 1/2 hour, also friendly and helpful; took us and car to nominated garage and then drove us home. A bad afternoon but good and friendly service… Read Full Review

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★★★★★

“above the call of duty”

Written on: 03/04/2016 by lesul (1 review written)

My two daughters were taking my grandson up the M6 to Preston Hospital when they broke down on the M6 at jnc 32. They called the RAC and they said eta 40 mins, he was there in about 25 mins and was amazing he took charge and enabled myself with one of my daughters and my grandson to get on our way to the Hospital. He then helped my other daughter and my husband to get off the M6 and took the vehicle home for her whilst she came to the Hospital to be with her son. He was calm knew his job and we… Read Full Review

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★★★★★

“realy looked after us :)”

Written on: 02/04/2016 by 65Corcoran (1 review written)

The turbo went on our vehicle 100 miles from our destination, first guy came out after about 15 mins and then got a recovery truck to fit me and our children in and a taxi for my husband to take us to our holiday park, everyone who we dealt with on the day were brilliant, we couldn't have ask for better service . Really pleased , cheers :)… Read Full Review

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★★★★★

“Fantastic service”

Written on: 28/03/2016 by Keredwin (1 review written)

I rang them up this morning at 11.05. A warning light had started flashing on my dashboard and the car was juddering. When I rang I got a recorded message saying they were extremely busy but my call was answered immediately. The lady on the phone was lovely. She said that they would be with me in about 45 minutes. 20 minutes later they turned up. The gentlemen did a few checks by plugging in his computer to my car, he found the fault straight away , explains what was causing the problem and… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 13/03/2016 by Rayc103 (1 review written)

I called out rac as car wouldn't start and other faults were comming up on my Peugeot 407 he said it was probably the live wire to starter as it started with jump leads to starter he checked fuses under bonnet all okay he said its a electrical fault as it is running take to garage straight away so patrol went I got in car to take to garage no power steering so I couldn't get it too garage I googled the problem with it and said check f14 fuse in glove box I took that out replaced car is fine now… Read Full Review

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★☆☆☆☆

“Do Not Use RAC”

Written on: 12/03/2016 by Darion467 (1 review written)

Apparently RAC Breakdown is included as part of my Aviva insurance. Resulting from potholes on roads in west London my car suffered a damaged tyre. Although it was a 'run flat' it did not survive the journey and RAC Breakdown was asked to attend on the M40. Initially we were informed that as the breakdown was on a Motorway attendance would be within 45 minutes. After 75 minutes another call was made and we were told attendance would be in a further 10 minutes. After 30 minutes we were… Read Full Review

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★☆☆☆☆

“What a rip off. I cancelled my Rac membership but...”

Written on: 12/03/2016 by Ricky1114 (1 review written)

What a rip off. I cancelled my Rac membership but still got charged a whopping 172 pounds for break down cover taken from my bank account. 1) How could it even be 172 pounds for break down cover? 2) I rang up to complaining and get a refund but im told they didnt take anything from my bank account and I have no Rac coverage at my current or old addresses. They tell me I need to show proof of the funds going out of my account. I print out and send off proof and I then get a letter saying… Read Full Review

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