RAC Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Terrible service! Don't waste your time!”

Written on: 20/03/2017 by Brice204 (1 review written)

I broke down on the M25 hard shoulder with my 10yr old daughter. I broke down at 7o'clock in the evening, after being advised the patrol would be 45mins, it turns up an hour & half later! I'm then towed to a the local services. For the patrolman to decide that if he tows me home he would finish 20 mins over his shift time!! He refuses to tow my daughter & I home! By this point it's 9o'clock, It's a school night and my daughter is tired. Only to be told the next recovery truck will be two… Read Full Review

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★☆☆☆☆

“to expensive”

Written on: 07/03/2017 by 20Richards (1 review written)

way over priced,you can get FULL cover for 28 pounds with start rescue,stay clear of 2gether breakdown and its sister company 24/7… Read Full Review

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★☆☆☆☆

“Useless !”

Written on: 04/03/2017 by MarisolCarver253 (1 review written)

Called this morning just after 6,still waiting for assistance,now over 4 1\2 hours ! Not very happy, would not recommend them… Read Full Review

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★☆☆☆☆

“RUBBISH BREAKDOWN SERVICE AND WORST COMPLAINTS DEPT.”

Written on: 03/03/2017 by GMARVELL (1 review written)

Having made a complaint to RAC about a 5 hour wait I received a letter promising all sorts of replies within a certain amount of time. Got nothing but a £50 cheque in the post, not even a compliment slip saying sorry. This is what they do, fob you off with £50 with no explanation of what went wrong. Their documents state limitations of time to reply to you or ring you and I have heard nothing. If something goes wrong their complaints dept are worse than the breakdown service they supply… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/02/2017 by fnDelaney212 (1 review written)

Phoned them at 1.30 still waitind a 5.30 now been told that they are sending another company as they can't come… Read Full Review

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★☆☆☆☆

“3 hour wait!! Need I say more”

Written on: 28/01/2017 by Garza254 (1 review written)

When you have to call upon your breakdown cover you want them to be quick and professional. I'm not sure what has happened to the RAC in the last 3 years since I used my breakdown last but so far I am not impressed. Customer services sound sound like they couldn't give a monkeys and want you off the phone as quickly as possible. Being sarcastically polite is worse than being unprofessional, it shows the customer they know what they should say, but would prefer to mock the customer in the… Read Full Review

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★☆☆☆☆

“And a week later”

Written on: 19/01/2017 by Griffinit451 (1 review written)

And the care team that I received a formal answer did nothing.Charged £25 for missed payments.STAY AWAY as they are a total RIP OFF. Cant wait to finish with them,I would cancel today if not for that £55 cancellation fee!!!!… Read Full Review

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★★☆☆☆

“Overpriced, somewhat lacking. May as well go budget”

Written on: 05/01/2017 by Batch2k (1 review written)

I've used the RAC for 23 years. Over that time I've has some ropey cars and needed the odd call out. They've always been reasonably good. I've continued to pay the 'premium price' of RAC based on this That was then, this is now. Today my battery died in the cold weather. Fine, it was cold last night, a classic symptom. So I left the car with my wife and tootled to work, she called at 9am and since the car was at home said this was a non emergency. The RAC turned up around 12:30 - OK, no… Read Full Review

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★☆☆☆☆

“Useless service ”

Written on: 02/01/2017 by MaximFerguson (1 review written)

I broke down - burning clutch? Gearbox. Told RAC would need to be recovered at 2.05. They confirmed very busy (that old chestnut!!!), ETA 3.30. Well a small van arrived at 4.15. Guess what it could not repair or recover ( 2 OAP's in car!) he left saying it would be a further 2 - 3 hrs and the RAC would contact next 10 mins.... 2 hrs later I had to contact them. On a desolate car park, new years eve. no heat - no food - No water - No facilities. Drug users injecting, frightened... oh yes… Read Full Review

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★☆☆☆☆

“RAC Warranty Not worth the paper its written on.”

Written on: 16/12/2016 by Deeganp91 (1 review written)

Being an ex rac warranty dealer, The warranties provided by this company, Are Rubbish, Due ti the high cost and promises made by them, It would seem that they are only interested in collecting your money. When it comes to a claim being paid everything seems to be wear and tear. Dreadful service, Dont bother… Read Full Review

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★☆☆☆☆

“3 hours to wait, child in car, hot summer, no food/drink”

Written on: 02/12/2016 by AbiAuton (1 review written)

Would never buy from them again. Our car broke down in Alton Towers car park in July last year, site was closed and no access to food or drink, weather was hot and I had a child in the car. Average wait was going to be three hours!!!… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 17/11/2016 by Kirkland499 (1 review written)

Spent from 7.30pm tonight waiting for the RAC to come and deal with a problem tire on my friend's car. Was told it would be a couple of hours - even though we are retired ladies waiting in a private unlit carpark - by 3.5 hours later still no sign of the RAC. They then said they were sending a taxi to take us home and would get my friend back to her car tomorrow morning. Waited 80 minutes for a taxi we were told would be 15 minutes. They then said taxi was stuck in traffic which had caused the… Read Full Review

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★☆☆☆☆

“Incompetent, unhelpful, poor.”

Written on: 04/11/2016 by Imanix56 (1 review written)

Do not under any circumstances enter in to a breakdown cover policy with the RAC. They will try to tie you in forever, by sending renewals with a 'you must tell us if it not required clause' written in. Our first year was £44, then suddenly it rose to £85 the following year. As we missed the deadline, but cancelled later, they said we could still cancel for the period we had the cover (6 weeks) plus an 'admin fee' Guess what? the amount came to £85. The staff at the RAC (Commercial) are… Read Full Review

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★☆☆☆☆

“motorcycle puncture ”

Written on: 23/10/2016 by Page1961 (1 review written)

rac cover states if you have a puncture on your motorcycle don't worry we can fix ,not true I had puncture on a9 100 mls from home on my trike in the middle of no where to be told cant help you we don't fix tires with tubes in them no mechanic was sent out just a contractor with a flat bed to recover me,and iam ablue badge holder and waited 3hrs,they offered me 20 poud for my trouble going to cancel membership… Read Full Review

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★★★★★

“excellent service”

Written on: 16/10/2016 by kimross1 (1 review written)

my elderly parents broke down last Friday on the a470 Merthyr, they called the rac and i would like to say a big thank you to the rac man that went to them. he was extremely helpful and went over an above what he needed to do to make aure that they were ok and that their vehicle went into the correct garage to be fixed. he was very helpful and pleasant made various phone calls on their behalf to ensure that they were helped and ok. thank you… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 12/10/2016 by Abram95 (1 review written)

After 13 years membership my car was damaged during repair by RAC patrolman.After contacting RAC to report damage I was given the run around,asked to get garage quotes for repair only to be told weeks later that RAC were denying all responsibility for damage! RAC customer service is beyond a joke! Even after sending them special delivery letters that were signed for by them,when I got no reply and rang them they didn't know where the letter was .I was eventually told it had "just been filed… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 05/10/2016 by Dave134 (1 review written)

I had cause to use the RAC on Bank holiday Monday as my motorbike broke down. I called and advised I would need a tow as it could not be fixed. I was only 30 miles from home. The attendant took 2 hours to get to me and confirmed that it could not be repaired, called a tow truck which took 4 hours to get to me. I finally got home 7 hours after the call out. I have made a formal complaint and they have tried to fob me off with a £40 goodwill payment. Do not use the RAC they offer a shockingly… Read Full Review

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★☆☆☆☆

“poor response”

Written on: 02/10/2016 by 366Ryan (1 review written)

complaints to the rac are brushed aside as they assume that you are seeking financial remuneration. go to the AA or Green flag if you… Read Full Review

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★☆☆☆☆

“where's the truck?”

Written on: 21/09/2016 by CamilaLockhart189 (1 review written)

Called rac 6 3/4 hours ago.still waiting for truck.parked in horrid place and we very scared. RAC say they will ring us back but don't.please think wisely before paying would not recommend to anyone… Read Full Review

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★☆☆☆☆

“Poor organisation ”

Written on: 12/09/2016 by BritneyCarey222 (1 review written)

Broke down on M40 . Called RAC &! Was told 40-45mins . Over an hour later RAC rang to say their contractor won't be with us until Midnight ! Poor show & poor communication . My partner broke down a few was ago & it took the RAC over 3 hours to attend then . I won't renew with them again after this… Read Full Review

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