RAC Breakdown Cover Reviews
Latest Reviews
★☆☆☆☆
“Money grabbing company with poor service and poor...”
Written on: 18/05/2013
Can I reccomend no one uses RAC for their car breakdown cover. I've just tried to cancel my policy (which has over 6 months left to run) and they won't give me a refund - apparently that's part of their terms and conditions (not made clear on their website unless you read the small print of course). I get a refund on my tax disk, a refund on my insurance but not on my breakdown - what a money grabbing excuse for a company. They make the 'cooling off' period of 14 days apparent but not... (read more)
★★★★★
“Well done the rac southampton”
Written on: 15/05/2013 by slopper01
Arrived back from a cruise on Balmoral on Tues 14 May and had major problem with our car as we live in Norfolk the situation was quite bad,the suspension springs had completely gone thank goodness we had cover with the RAC who took control of the whole situation and within less than two hours we were on our way home in a hire car all sorted by them and six hours after we arrived home so did our car cannot thank the Southampton RAC enough they were brilliant. (read more)
★★★★★
“Got me up and running quickly”
Written on: 07/05/2013 by kouichisan (8 reviews written)
My Honda Civic broke down on the A1 while going to work. I had no idea where I was and there were no signs on the motorway to indicate accurately either. On top of that, I didn't have a GPS or Smartphone with me. So I called RAC (I have National Recovery Cover). I gave the RAC a number written on one of the white poles on the side of the motorway and indicated roughly where i thought i might be. The mechanic arrived quickly based on the limited instructions I gave. He quickly discovered... (read more)
★☆☆☆☆
“Customer dis-service”
Written on: 06/05/2013 by Andypat (1 review written)
A failed wheel bearing meant I was unfortunate enough to need to call the RAC breakdown service. Call 1 - 45 minutes on hold. Incompetent/rude call centre person. Wrong type of service vehicle arrived 3 hours later. Call 2 - 50 minutes on hold. Indifferent call centre person. correct service vehicle turns up 2 hours later despite this now being a 'priority' case. Interestingly the really pleasant and helpful engineer that turned up told me this standard of service was 'par for the... (read more)
★☆☆☆☆
“Average waiting time more like 3 hours in my experience”
Written on: 29/04/2013
During the last 2 months I have had to call out the RAC on 2 separate occasions . The first was 4pm mid week in February in the outskirts of Grantham and the second was a Saturday morning in April in Swindon. On both occasions it was roadside breakdowns with traffic going past. On both occasions it was over 3 hours before they arrived. I am even writing this review during the second breakdown to pass the time away and vent my frustration at the lack of service, the RAC website boasts an... (read more)
★☆☆☆☆
“Pointless! Refuse to come out to a Flat Tyre!”
Written on: 28/04/2013 by 007spyguy007 (17 reviews written)
Been with the RAC for over 6 years and not used them for a long time , used them twice overall. Myself, father and sister are all on full cover. My sister was driving her car and hit the kerb which gave her a flat tyre at night and she could not get the wheel off to replace, As it was on a busy road at night and a lone female who was in a panic and crying. She contacted myself and her father to tell us that the RAC have refused to come out as it is classed as an accident and not a... (read more)
★★★★★
“They Saved My Daughter”
Written on: 22/04/2013 by cjwaywell (1 review written)
My daughter was stuck in the middle of nowhere in a Gale Force Wind and both her doors had blown open on her car with such force that the locks had flipped upside down and so the doors would not close. No-one in the family was available to get out there to help her and she had to tie a scarf around the door handles to try to keep the door closed and hold on for dear life. The RAC were there quickly, it took the patrol man less than a minute to reset the door locks so that both doors would... (read more)
★☆☆☆☆
“SET A COCKS”
Written on: 18/04/2013
BELIEVE ME THE MANAGEMANTS ARE THE WORST EVER, PATROLS ARE BEEN KICKED AROUND LIKE RAG DOLLS ,N TOMPSON BIGEST PRIVATE EQUITY LACKY BOY EVER,THE ONLT WAY IS DOWN BELIVE ME AS AN EMPLYEE ITS BAD. (read more)
★★☆☆☆
“Disappointing response time”
Written on: 15/04/2013
Have been a member since 1989. On the few occasions I have broken down previously the response time has been reasonable, the phone was quickly answered and I was rescued within one hour. This time the telephone response time and recovery time were both poor. A long wait on hold with annoying music and recorded messages at a distressing time simply adds to the anxiety. Despite being in a priority category I had to wait a further 1 and a half hours to be picked up. The patrol man said... (read more)
★☆☆☆☆
“Total Rip off”
Written on: 09/04/2013 by Mrdissatisfiedd
We were quoted one price and told we had 21 days to review. It took one month to finally get our papers and then we were told we couldn't cancel without paying a £55 cancellation fee and also losing our coverage for 12 months which had been paid in full. Disgusted and will take this to consumer complaints Dept. Recommend DO NOT USE R.A.C. (read more)
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Showing 1 - 10 of 216 Reviews
★☆☆☆☆
“rac not a clue”
Written on: 05/04/2013 by unluckywesthoughton (1 review written)
my car immobiliser wouldn't turn off so i couldn't start my car, as i was at home i was low priority although i had hoped to go out that night. after 2.5 hours a sub contracted breakdown service reknown for ineptitude arrived and after a few minutes admitted he had not got a clue. iasked him if he could disconnect the immobiliser so i could get going and he said he had no experience of this and could only offer me a tow. that evening i found an auto electrician online who arrived the next... (read more)
★☆☆☆☆
“RAC long delay - exceedingly cold day”
Written on: 27/03/2013
10.30 a.m on the 12 march 2013 i attempted to call RAC breakdown. After 15 or so minutes waiting the line went dead. I tried again and again and eventually got through after a further 20minutes or so. I was told that someone would contact me re my breakdown. I waited for ages for the call. It came after about 2 hours. I was then told it would be at least over 2 Hours before someone from a recovery firm (not an RAC patrol person) would get to me. It was well over 2 hours ( It was actually... (read more)
★★★★★
“The best ”
Written on: 24/03/2013
the rac were absolutly brilliant arrived in 15 mins and fixed my car within 10. Very polite and efficient (read more)
★☆☆☆☆
“Failure to recover”
Written on: 19/03/2013
I recently broke down just off the M4 in Cardiff, I rang the RAC at 4:45, and was told then I was low priority and it would be upto a 3 hour wait. I rang them back at 7:30 as I had not heard anything and finally a van turned up at 8:15. The RAC man could not be bothered, it was obviously too late for him and he complained to me.... yes really, that he had come from Bridgend. 15 minutes later, without even bothering to try anything he left and told me I'd need a tow, he didn't even plug a... (read more)
★☆☆☆☆
“Waste of time!”
Written on: 16/03/2013
I needed to have my car recovered following an accident at 10pm at night. After a lengthy call I was told I would be contacted by a local recovery agent within the next 3 hours. 2 hours later in -2 degrees C temps I got a call from a recovery company who had been given my location incorrectly and therefore could not attend. RAC contacted me to tell me it could be another 3 hours. My insurance recovered the car in the end. (read more)
★☆☆☆☆
“I joined the RAC after recieving some information in...”
Written on: 15/03/2013
I joined the RAC after recieving some information in the post that they sent. I purchased Roadside / Relay on a monthly basis. about 7 days later i recieved my welcome pack but no membership card. I emailed customer services to let them know i had no membership card in the welcome pack and also requested they send all correspondances to a C/O address. 2 weeks later the membership card came via my C/O address. A few weeks later i needed to call them out to attend my car. I called the... (read more)
★☆☆☆☆
“Disgrace!”
Written on: 15/03/2013
I broke down in my Mini on December 10th 2012, I managed to get my car home through most of my journey home and eventually broke down just a few miles from home when the car eventually completley cut out and refused to start. This was on the busiest roundabout in the city in which I live in rush hour traffic. I managed to drive the car upto onto the roundabout so I was at least partly out of the way, I phoned the RAC who asked of my location, if I had anyone with me - my dog! and that they... (read more)
★☆☆☆☆
“Waste of money”
Written on: 09/03/2013 by LJT04
Terrible breakdown service and terrible customer service. Broke down with my baby on the M4 at night, was put on hold for 5 mins and put through to membership because they argued my policy had run out when it hadn't. Meanwhile the car battery died and I was left in darkness. Someone finally turned up, towed me off the M4, I paid £109 to be towed an extra 10 miles home and THEN they announced it was the end of their shift, so couldn't take me. An hour and a half later, I received a phone... (read more)
★☆☆☆☆
“Keen to take your money - not so keen on providing service”
Written on: 07/03/2013 by leslane (3 reviews written)
We have a small fleet policy with RAC. When we added a new vehicle recently they quoted us exactly what it was just from the registration number. So they knew what it was when they took the money. The van broke down today and they told us that we weren't covered as it was a commercial vehicle. My wife was driving the van and it broke down on a busy roundabout. We informed the police who came and informed her that 3 police cars all with flashing lights had been run into at that spot in the... (read more)
★☆☆☆☆
“No help at all”
Written on: 04/03/2013 by justme198 (2 reviews written)
Been a member for over 10 yrs and can't remember the last time i used the RAC. Today I inadvertently went down a pot hole and damaged my front tyre leading to its slow deflation. As it was only about 500 - 600 yds from my house, decided to slowly limp home before the tyre completely deflated as the incident occurred on a main 'A' road and would be a hazard. Called the RAC as I was struggling getting the wheel off - only to be told that because I had limped home and was now not beyond the... (read more)
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Showing 11 - 20 of 216 Reviews
★☆☆☆☆
“Beware RAC patrols might cost you more money”
Written on: 01/03/2013
I called the RAC having a flat battery on my A class Mercedes the patrol man got to me within 30 mins did a battery test and advised me to replace the battery, I advised him as I had a Mercedes if no live current was put to the battery the car would go into lockdown as my key had no battery in, he ignored my advice and proceeded to replace my battery (I was sitting in my husbands car as it was very cold) when he fitted the battery the horn would not stop as he had not done what I advised him... (read more)
Borg59's Comment
Written on: 02/03/2013
If you have written evidence from Mercedes about lock-down mode put it writing to Customer Relations at RAC House Brockhurst Crescent, Walsall WS5 4AW and do not give up
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★☆☆☆☆
“Catastrophic decline of the RAC MOTORING...”
Written on: 26/02/2013
Having been a member of the RAC breakdown service for 46 YEARS !! I have been deeply saddened and disgusted by the 'service' given to my husband on Saturday 23rd Feb 2013. He has a transit van which broke down, and,although the RAC patrolman was pretty quick to arrive (30mins), his 'checking' of the vehicle was cursory to say the least. He MEASURED the length of the van and said that the van was 18ft long but because there was a metal footstep fitted at the back (measuring 7 inches) he could... (read more)
Borg59's Comment
Written on: 27/02/2013
Well the length of vehicles has always been in the T%C's and if you have had the vehicle recovered before you need to think yourself lucky that you have got away with it for so long. T&C's are issued with every membership but 90% of people never read them. So the moral of the story is. READ THE SMALL PRINT
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★☆☆☆☆
“Rubbish service!! No care for customers at al!!”
Written on: 23/02/2013 by Guestrd1
My car broke down on motorway I rang rac they said they would be with me in 90mins, 90mins later no sign so I rang again n they said they will b another hour!!! Another hour later still nothing! So I rang again no answer.. So another 30mins of ringing ringing.. They told me to try driving home as they won't be able to get to me tonite!! This is a absolute disgrace 3 hours waiting on them to come recover my car and they never turned up!!waste of money!!! (read more)
★☆☆☆☆
“15 mins to answer emergency number”
Written on: 19/02/2013
A lone female in broken down vehicle down a dark wet country road .....15 minutes to get to an operator to even answer call ....they are busy!.... and then to be told as a priority call it would be a two hour wait from then... I suddenly don't feel reassured having all of the family members enrolled in RAC Will not be renewing. (read more)
★☆☆☆☆
“long wait inthe cold 4 dec 2012”
Written on: 15/02/2013
looking at some reviews isuppose i was lucky i only waited 2 1/2 hours, i broke down with a steering lock problem it was freezing cold weather i phoned at 10 15 am told a 2 hour wait , fortunately i had a book in the car to keep me company.12 o clock i phoned for an up date on e.t.a,was told there was no one in my area for another hour and a half. what do they do, wait until there is a few break downs in an area before they send some one out?at 1 30 pm i gave up and phoned a local garage... (read more)
★☆☆☆☆
“Do not buy RAC breakdown if you love your self and family”
Written on: 15/02/2013
I was involve in accident in worse weather condition it took nearly 4 hours recovery to arrive and no help of taking you home Dispite you cover for. All their emergency numbers not free from your mobile and waiting time or transferring to different department all this in emergency situation I always had AA cover for last 15 years not a single problem with AA exept ones there were late and without me complaining they compensate me by 50% off on next renewal Stay away from RAC (read more)
★☆☆☆☆
“rip off”
Written on: 12/02/2013 by lillil
Was on the m.1 hardshoulder when I made call to r.a.c. it was 12.11pm I told them I needed recovery to take us home, as the car was not drivable. Half hour of waiting they phone back and ask if car can be fixed on side of the road. Was not impressed, by this time the battery on the car had died and the hazard lights weren't working, so I phoned back and told them this, its been snowing and its -3. So now its an hour, no sign of anyone. The police have now pulled up and are asking why we... (read more)
★☆☆☆☆
“RAC RIPOFF”
Written on: 01/02/2013 by Philljones.x (1 review written)
My Wife was stranded in a flash flood, with other vehicles too, and the the emergency services were there very fast, the police sealed of the flooded road, and the Fire Service pulled all vehicles to safety, including my wifes Zafira,after some numerous attempts, she failed to start the car, so phoned the RAC, who refused to come out unless she paid them £90, this to me was scandalous, as she was already a paying member, so she phoned home, after I received the information from my wife, I... (read more)
Borg59's Response to Philljones.x's Review
Written on: 13/02/2013
Whay were they charging the £90 pounds for?
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★☆☆☆☆
“RAC in France.......pathetic!”
Written on: 30/01/2013 by Allanpool (1 review written)
On my way to Disney Paris with my family in our camper we had an oil leak from the back axle(differential cover) the nice RAC man turned up and carried out a temporary repair and said we would be fine now for the rest of the trip. Surprised and happy after thinking we would be going home we continued. Within 100miles I got out to check and there was oil sprayed all over the back of the van. I patched it up and limped to our campsite. Called the nice French RAC man out and he couldn't... (read more)
★☆☆☆☆
“Any excuse to get out of a Relay - that's the RAC!”
Written on: 29/01/2013 by davegwldn
Broke down whilst on holiday on Cornwall due to an engine failure/oil leak. As I happened to be next to a service station I limped the car onto the forecourt to ask their advice. They briefly looked at it and said it looked like a cracked rocker cover and that there was nothing they could do and suggested I called the RAC as I had Relay Cover. Well, as soon as I mentioned that the car was at a garage that was it!. No, they can't help as your vehicle "Is at a place of repair". I tried... (read more)
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Showing 21 - 30 of 216 Reviews
★★☆☆☆
“Accident Care”
Written on: 26/01/2013
My son was on his way to Scotland earlier in January and had the misfortune to hit a kerb on a dark unlit road, sustaining 2 flat tyres and damaging 2 alloy wheels in the process. He called RAC and they recovered him to home which was good. We got the wheels and tyres replaced and got him on his way again. I have now just received a bill for £591 for the recovery which I had underdstood was part of the Roadside/Accident Care. - not impressed! (read more)
Borg59's Comment
Written on: 13/02/2013
RAC has for many years never covered accident damage, these costs are down to your insurance company as it is covered by them.
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★☆☆☆☆
“My Daughters Accident”
Written on: 26/01/2013
To day the 26 January 2013 at 7-56 am, my daughter age 28 was traveling along a lonely country road when she hit black ice and ended up backwards down a ditch and into a tree, she suffered injure's to her arm, she lives in Northampton I live in Manchester. In 2001 I took out Breakdown, Recovery and Accident Care Family cover for 4 people with the RAC, after the accident she rang the RAC bare in mind the car will not start its -2 degrees and she is alone and miles from any were the RAC... (read more)
Borg59's Comment
Written on: 13/02/2013
This is a classic one, its is clearly stated in their terms and conditions that all people on the policy must reside at the same place of registered membership.
Its another case of reading the small print
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★★★★★
“Teresa”
Written on: 18/01/2013 by TeresaMamattah
I would like to thank the fantastic help & service I received from RAC this morning in Farnborough, Hampshire. It was not a long wait especially on such a challenging day with the snow! The RAC man diagnosed the problem with my car quickly & ensured I was taken to my garage to rectify the problem & then to my work of place. I would also like to mention the lady whom I talked with on the phone who was amazing in calming me & sending your services to help me. I'm sorry I do not have their... (read more)
★★★★★
“I suggest people read the terms and conditions”
Written on: 10/01/2013 by Awsome22
I have been with them for years and used the service a few times. Each time I had friendly staff and great service. It makes me cross when people complain about things that are technically the customers fault. If you pay for roadside cover, that's what you get. I read the terms and conditions and I pay for the cover I require. Never had a problem. If you pay for roadside ( which it says clearly what that entitles) that's what you get, its cheaper for a reason, so don't moan about not being... (read more)
★☆☆☆☆
“Absolutely appalling European cover”
Written on: 19/12/2012
Broke down in Germany in July. Following appalling service while rescue services "couldn't find us" on a major motorway, we experienced an extended stay in Germany in a very basic hotel and continued to experience a complete lack of interest in our situation. It has taken nearly 5 months for the RAC to let us know that most of our cost are not being reimbursed. It took 4 months just to get back the most basic costs of our breakdown and we are now faced with a complete reversal of promises... (read more)
Another1959's Comment
Written on: 27/12/2012
That was us too - ruined holiday, didn't get the promised MPV to get us on our way - operaters write their own notes, and guess what, if you have problems the notes exonerate them! You could not pay me to use the RAC again.
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Iainmclachlan2004's Comment
Written on: 27/12/2012
How amazing that they record any of the phone conversations that are any use to the customer. Never got repaid for cost agreed by phone - they now claim that the costs were never approved - we are absolutely disgusted by the response from the "customer care" center, they couldn't care less.
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★☆☆☆☆
“stranded 400 miles from home with 3 kids”
Written on: 13/12/2012
i have roadside assistance. i was 400 miles from home when my car blew a gasket. although i called out the RAC all they could do was show me the nearest approved garage, they then pointed to the nearest un-manned train station and left me on a frosty night, 400 miles from home, with 4 young children aged 4-10, with not enough money for a train ticket or a hotel. thank god for a local lady who gave us a lift 20 miles away to a staffed train station where i could organise a journey home.... (read more)
Shirlgirl27's Comment
Written on: 14/12/2012
they always take 2 hours to come out to us
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Another1959's Comment
Written on: 27/12/2012
Letting down seems to be an RAC thing, our European holiday turned into a complete mess - RAC accept no resposibility and I'm now taking it further.
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★★★★★
“Rapid response”
Written on: 12/12/2012 by crashtestdummy (1 review written)
Called the RAC after suffering what was possibly a self inflicted electrical fault whilst checking the stereo connections in my car. It is an automatic that one minute worked and the next didn't, lots of possible problems. An initial quote of 75 minute response time was reduced to 30 minutes. When the RAC man turned up he very quickly diagnosed the problem and cured it, he then went over the whole car and checked everything replacing blown bulbs checking the oil, water levels etc and Tyre... (read more)
★☆☆☆☆
“4 hours to recover and 45 to answer the call”
Written on: 07/12/2012 by traxz (3 reviews written)
After a starting fault with my wife's car at around midnight. she called the rac and was placed on hold for over 45 minutes. Imagine the cost if that was a mobile or if she had a low battery. Single female with a child but still told upto 4 hours hours because of ice and snow. For heavens sake it's winter and we live in the uk so what's the surprise. Previously been with the aa who at least have the man power to answer the call and give the vulnerable priority.therefore at least you know... (read more)
★☆☆☆☆
“Waited 5hours”
Written on: 06/12/2012 by Blida09
Waited 5 hours in freezing temperature at night plus I have motobility never use again I'm going to join green flag or AA not first time this happen to me this RAC should shut down lairs (read more)
★☆☆☆☆
“Spoken to like I was not worthwhile customer!”
Written on: 06/12/2012 by Cwatkins978
I have been with the rac for 5 years... Each year my policy had increased in price after only using them once. Times are tough and I can't afford £130 renewal price, so I take a look online and fine that for new customers they're offering exactly my policy for £95! Now this might seem stupid but one call out in 5 years and they want to charge me almost £40 more than a new customer! Now I work in marketing an understand the whole deals for new customers but the conversation I ha with an... (read more)
Another1959's Response to Cwatkins978's Review
Written on: 27/12/2012
I'm moving too - I had my complaint completely ignored.
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Showing 31 - 40 of 216 Reviews
★☆☆☆☆
“Waiting for 5 hours”
Written on: 06/12/2012 by Jontyrite12
Took a family membership out last month to cover kids at uni, just for peace of mind.my son had a problem last night and called rac at 5.00 pm. Finally got a tow truck to attend at 9.30 pm bearing in mind it was -6 last night. Rac said they were "very busy" I have always used Greenflag in the past and have always been pleased with there response (read more)
★★★★★
“Excellent service”
Written on: 05/12/2012 by julielinda67 (2 reviews written)
I really am one of these people that expose bad service companys with the hope that others do not experience the same service. My experience with RAC is really good, I lost my original golf key and the spare kept locking me out three times they arrived within 30 minutes and got it going on the 3rd occasion taking it in to the dealer. I know we tend to come on these review sites as we have horrendous experiences I also feel its important to say when its good. (read more)
★☆☆☆☆
“RAC AVOID AT ALL COSTS”
Written on: 03/12/2012 by mrwiggans12 (1 review written)
i JOINED THE RAC 6 MONTHS AGO, the rac man said i had full cover for anything i was driving or towing on the 1st december 2012 i was towing a boat from nailsea to st ives cornwall,i had my 2 children with me a 5 and 6 year old girls i was 3 miles from exeter when my wheel blew on my boat trailer so i stopped and put the spare wheel on which was also punctured so having no money on me and having no way of getting back i realised i had my rac card on me and felt relived that they would halp me... (read more)
Ex31Andy's Response to mrwiggans12's Review
Written on: 17/01/2013
So you set out on a 200 + miles round trip with 2 small children.. You have six road wheels and only one spare which proves to be already punctured!! You have no cash nor credit card. No coats for your young children nor any food.. And you are blaming the RAC for not providing you with free spares?? Irresponsible very much springs to mind!!
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Ravels's Response to mrwiggans12's Review
Written on: 15/02/2013
I agree with avoid RAC at all cost this kind of circumstances is not about small print it's about moral if I was passing by I would help
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★☆☆☆☆
“R.A.C buyer beware ”
Written on: 30/11/2012 by michaelnolan48
beware of R.A.C I was a R.A.C member I was a R.A.C direct sales agent ....and I was coming back from a R.A.C training course and my car broke down on the M6 I rang and rang and rang after sitting on grass verge for 6+half hours ....no R.A.C ever came to my rescue ...I was then put on 1 truck half way home and then put-on another truck to my home.... from breakdown to getting home 11+half hours with no apology from my area manager mick west yorkshire or anybody from R.A.C I... (read more)
★☆☆☆☆
“RAC European Breakdown DISASTER could not have done...”
Written on: 28/11/2012 by another1959 (2 reviews written)
Sometimes you wonder just why you bothered.....Well save your money on this 'service' and do it yourself. We were let down all the way - riuned holiday, countless calls, poorly repaired vehicle, no suitable replacement vehicle offered, no suitable accomodation offered. But HERE IS THE CRUNCHER - when we complained to the RAC on our return we got a letter from Angela Thompson - Operations Executive no less telling us - and I quote - "...although I have not listened to your conversation with... (read more)
Iainmclachlan2004's Response to another1959's Review
Written on: 27/12/2012
We have experienced similar completely unhelpful "service" from them and are in the process of complaining to the financial ombudsman as the "service" we have received has been miserable from breakdown to lack of reimbursement - terrible company to deal with.
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★☆☆☆☆
“Abandon by the road side”
Written on: 28/11/2012
RAC abandon my car at the road side and asked me to take it to a nearest garage unless I upgrade it to the home start package.I was 3 miles away from my home and they seems to think that I driven my car away from home. Never again use their service! (read more)
★☆☆☆☆
“Abandoned by the roadside in my wheelchair”
Written on: 25/11/2012 by davidg11 (1 review written)
As a Blue Badge holder I joined the RAC blue badge scheme (RAC Response) so that I had peace of mind in the case of a breakdown. When I did break down I was refused a hire car and told to get a taxi home. I was left by the roadside in sub zero temperatures, in my wheelchair, for one and a half hours and nearly died as a result. I had already spent the previous four hours whilst RAC knew my medical condition was worsening because of their delay. The service provided was scandalous and if it... (read more)
★☆☆☆☆
“5 Hours Wait”
Written on: 06/11/2012 by AngryMan99
Had to wait 5 hours after my Van broke down, absolutely disgusting. Made 4 phone calls to check when someone would be out and was told as soon as possible, I find it hard to believe that a company of this size actually took 5 hours for a call out, let's put this into perspective, you could fly to Spain in 3 hrs. Complete and utter joke!!!! (read more)
★☆☆☆☆
“Left stranded - AVOID AT ALL COSTS”
Written on: 29/10/2012 by swampy_2 (2 reviews written)
Car broke down in wet conditions.They wouldn't send anyone unless I paid £85 as it wasn't considered a mechanical breakdown. Had to leave car overnight on main road.Went back next day,still wouldn't start so rang RAC again.Got same reply so had to arrange own towing away to my local garage.The car was diagnosed as an electrical fault and neede a new coil.Rang RAC customer services to complain about the diabolical treatment I had received but to no avail,just got the same reply that I wasn't... (read more)
★★☆☆☆
“Very poor service ineed!”
Written on: 27/10/2012
I've been with the RAC recovery for 32 years and only needed it three or four times - each time it has been an arduous task just waiting for them to attend. Last night I had a problem with what was probably a faulty water temp sensor and was given a 45 minute attend time... 90 minutes later I rang again to be told it would be a further 45-60 mins. Why couldn't they have called me to let me know this instead of me being sat there like a fool - I made other arrangements and got the car home... (read more)
Petalsdad's Comment
Written on: 29/10/2012
I totally agree with you,I am still without my camper van and had to find my own way home and at my own expense from Spain with the camping and carravaning European arrival FULL cover, They have offered 225 euros in compensation for their errors but so far I have spent £600 and we have to go back and sort it ourselves, Might as well stood on top of a bridge and thrown the £240 for thr cover over the side for all their cover is worth,
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Happman123's Comment
Written on: 30/03/2013
The weather would have put an enormous strain on any breakdown service. R.A.C have their own patrols, so unusual for an outsider to come to you. R.A.C have a 98% satisfaction rate so I guess you were one of the 2%. Not much fun for you but the snow was exceptional across the country and it must have been very difficult to manage the call load. I have used them many times in nearly 40 years and they have always been spot on. Probably about 12 times.