RAC Breakdown Cover Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
26% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
RAC Breakdown Cover - Ask a question now

Media Gallery for RAC Breakdown Cover

RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover
RAC Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“rac rip off”

Written on: 21/07/2014 by xbSims327 (1 review written)

I joined rac in july 2013 paid for roadside. Went on holiday 200 miles from home in the uk. On the day before returning home went to the car found it had a flat tyre contacted rac which told me to use space saver and look for garage the next day to repair the puncture. My policy states that they would repair tyre if possible didn, t even offer the very basic service. Contacted them today 21st july 2014 basically told by customer relations tuff we got your money get lost awfull customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stopwining's Comment

Written on: 27/07/2014

The only repair an RAC patrol can make at the side of the road on a tyre is that of a temporary and emergency nature, if a suitable spare is not available, ie not serviceable or not supplied by the manufacturer, and even in this situation the vehicle cannot be driven above 40mph. I don't see what the problem is nor why you are trying to defame the company. You had a flat tyre you called RAC they advised you fit the spare. If you wasn't confident in fitting the spare or just wanted a technician to fit it for you then you should of requested that. Again if it was a temporary spare your vehicle had then that again would have had a maximum 50mph speed restriction.
I've heard GREEN FLAG are really really efficient and quick, maybe give them a try. Lols

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“I HAVE JUST WAITED 3 HRS FOR A RECOVERY TRUCK ”

Written on: 08/07/2014 by bobbob12 (1 review written)

The service I received was atrocious and I was unhappy with the information I received and asked to speak to a manger . I was informed by the advisor "THAT THIS IS NOT GOING TO HAPPEN".. I waited 15 minutes on 0800 number on my mobile to speak to customer services. Then I was told the recovery truck would be there at 2 40pm but failed to arrive. A contracter then tells me he would be there at three thirty, 3hours after my initial call.I am a self employed gardener and all these delays cost me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Brooking down and waiting for 9hr still nobody come ”

Written on: 29/06/2014 by Jam88 (1 review written)

I called R A c 9hr a go still waiting in the car no body coming they're calling very 30mint they say sorting out for son sorry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Too loooong”

Written on: 26/06/2014 by O'Connell371 (1 review written)

Broke down waited an hour over for response then the idiots decided to cancel of and send another company to take over and took another hour. Rubbish never go to Rac ever again....moving to AA ATLEAST THEY KEEP YOU UPDATED AND SHOW UP… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“very long call out. over 3 hours.”

Written on: 21/06/2014 by normal.guy (1 review written)

Waited over 3 plus hours. Took over half an hour and two long phone calls to find my details. Wanted to charge me another fee even though paid by credit card each year. Finally sent local man and flatbead. Did not even open the bonet. Member since 2004. Moving to another company when contract ends. P… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Prompt and efficent service”

Written on: 12/06/2014 by KathleenWeaver (1 review written)

My wife & I were ready to set off by car from Benllech Anglesey and the starter motor failed. I contacted the breakdown service and gave details & I was informed that a patrol would be with me in the next hour, ten mins later I had a phone call direct from the patrol man to say he would be with me within ten mins. As promised he arrived he was very friendly and promptly started to check the car, as suspected a new starter motor was needed. I thought at this point he would tow me to a garage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awfull”

Written on: 30/05/2014 by glGlover411 (1 review written)

Im not supprised at all by this company, I have been a loyal member since 1987 and called them twice in all that time. Just before xmas 2013 my daughter and partner who is part of my membership was involved in an accident and was quite shaken with cuts and bruises. The weather was hellish with driving rain and freezing cold, I rang the rac as I thought it was part of the service to tow the car to safety as I remember the advertising speel when I first became a member in 1987. I was told by the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Long wait”

Written on: 24/05/2014 by Edwardslk168 (1 review written)

I am a community nurse and last night my car broke down just as I finished my last visit at 2130. I rang the RAC and was told there had been a 90 minute wait but things were quietening down and my wait should hopefully be a little less. I was totally on my own at risk of drug addicts attack thinking there may be drugs on board [they'd be very disappointed] Two hours later the RAC finally arrived. I got home at 0100 very tired and disillusioned with the RAC. I am now in the process of looking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RAC Horror”

Written on: 23/05/2014 by Nedim (2 reviews written)

Horror Who is fault. I breakdown back in September call the rac. Patrol arrived asked me what is the problem after that checking the car identify is my alternator cable loose. He explain that he can fixed no time.After 6 weeks breakdown again call the rac patrol arrived check the battery and told me I need new battery , I explain to him I had same issue 6 weeks ago and first patrol told me loose connection he was certain it was the battery I did want to purchase battery he did not have the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“you are the best!!!”

Written on: 20/05/2014

We have had reason to use the RAC recovery service on two occasions in the last six months and we could not be more pleased with the service we received. Both time the call centre operative we spoke to was polite and helpful and the recovery engineer arrived within 30 minutes of our phone call. On one occasions the engineer spent some considerable time in the freezing cold attempting to fix the problem. We really cannot speak too highly of the service we have received - thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I'd give them less than one star if I could.”

Written on: 09/05/2014 by GarySu (3 reviews written)

I've been a member for years but haven't had cause to call them out until I changed my car. Now I've called them three times in a year and they've left me stranded for over three hours twice. The second time my girlfriend had to catch a taxi to get to a funeral costing her £90, even though after a three plus hour wait for the RAC (operator apparently sent the patrol to the wrong place) it turned out that it was just some damp on the ignition cables and was fixed in ten minutes. I complained… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nedim's Response to GarySu's Review

Written on: 23/05/2014

I totally agree with you, I called so call customer care several times so they can find emails I send over a week ago and they told me admin error.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Over 2 hours late”

Written on: 08/05/2014 by Loomismr144 (1 review written)

Motorcycle broke down in London. Called at 9:15am it's now 11:35am. This is a joke. I am supposed to be at work not standing on a roadside for hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“WORSE THAN CLAMPERS”

Written on: 28/04/2014 by crochunter (1 review written)

What away to treat your customers As a member of the RAC i wish to complain about what I can only describe as your criminal pricing, on the 27th April Sunday early morning still feeling sleepy I put £17.00 of leaded petrol in my diesel car, As a member of the RAC and having seen the Green Flag advert which states that there would be no cost for their customers (they how to treat their loyal clients) I was shocked and disgusted to find the cost was £199.00 the trouble is that stuck at a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY CLEAR”

Written on: 28/04/2014

I rang the RAC for my son who had broken down at 21.30 on a dual carriageway, on his scooter. When rang for assistance they asked me for the postcode of the road I think they should have already known after providing the town and street name, and asked me to find it!!! They advised they would be out within 90 mins which came and went, got a call from the call centre who said he was running late and would be there soon as possible. He arrived at approx. 01.30 only to find the hydraulics on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“waste of time and money .... stay clear !!”

Written on: 17/04/2014 by Ty312 (1 review written)

Dont turn up on time .... now wated almosr 2 hours !!!: AA always turned up on time but went for a cheaper deal in 2012 with RAC - Now realise why it was cheaper !!!!!! 1st calloutand service is dreadful, even the operators on the other end of the phone can't get it right. Its right what they say that cheaper isnt always best .... back to AA for myself and partner. There is nothing good to say about RAC so save yourself the trouble, AA cant be beaten… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abandoned at roadside”

Written on: 14/04/2014 by AvrilR (1 review written)

Sunday 6th April I broke down. Called RAC at 2.20pm, the callcentre operator didn't seem to know what she was doing. Over an hour later called again to ask for update - told that 45 mins earlier patrol vehicle had failed to find me and when tried to call me the mobile no. didn't exist. I was then rebooked. Eventually arrived home at approx 5.30. Phoned Customer Care direct line first thing on Monday, promised matter would be looked into and I would be contacted. Wednesday having heard nothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nedim's Response to AvrilR's Review

Written on: 23/05/2014

Same story all the time everyone sorry what happened but no one is doing anything about it. For me will be AA or GREENFLAG

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“rubbish service”

Written on: 05/04/2014 by MichelleTorres252 (1 review written)

This is the second time with the r.a.c that I'm sitting on the hard shoulder after 2 hours of waiting and still no recovery. They tell you your only be waiting 40 minutes which turns into hours, then they tell you another 20 minutes, which follows with the recovery truck getting stuck in traffic, surely they knew this?? So another 40 minutes gets added on!!! Have they only got one recovery truck?????? I'm The fool to have stayed with this waste of space of a company, who just take your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“go with I the AA”

Written on: 20/03/2014 by Jaidag317 (1 review written)

Broke down and could not get a strait answer to how long I have got to wait. Looking like 4 hours now and its not even the RAC that are coming out, they should try to fix the vehicle as they stated but are now just going to get me relayed. Never had this kind of problem with the AA and I will be cancelling my membership and going back with them. Stay away from the RAC heard to many people complain about them for it to be a one off! Only gave them one star as I had to select something… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“BRILLIANT”

Written on: 18/03/2014 by Gauthier149 (1 review written)

Most people go out of their way to say bad thing. Only a few will both to say something nice. I have recently joined the Rac after my car broke down. They were not recommended to me I just felt as though I could trust them. I called and they were out within 30 minuses (brilliant for a Sunday) they fixed my car. A few weeks later another problem (great) and i called again. They didn't mind and came out within 30 mins again (Monday rush hour). Fixed my car again and both guys were really nice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“6 HOURS AND STILL NO RECOVERY!!!!”

Written on: 14/03/2014

Initial call was made at 7pm. Many expensive calls (0800 numbers from mobile), broken promises and sitting on the side of the road - in a road where drug deals were going on all around - it was that rough!. Couldn't leave my motorbike for fear of it not being there. 1am and still no recovery. Foggy, freezing, starving and completely hacked off I gave up and flagged down a random van who agreed to take me home for £50 cash. 6 hours and still no recovery is disgusting. I cancelled my membership… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview