AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“6 HOUR WAIT”

Written on: 02/07/2015 by Kamari6 (1 review written)

I rang AA at 1:30 pm my van break down in west horsely near guildford they said recovery coming in 2 hour time. the aa recovery guy turn up at 19:30 pm. rubbish service soo disappointed from AA. STAY AWAY FROM AA SERVICE PROVIDER… Read Full Review

The Aa's Comment

Written on: 03/07/2015

Hello, we are extremely sorry to hear about the delay you experienced and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★★★★

“Satisfied Customer!”

Written on: 29/06/2015 by duMacMillan392 (1 review written)

Unfortunately due to a flat tyre I had to call on the AA breakdown for help. I have no complaints with the service I received. I was told I would have someone with me in half an hour, which I did. The AA man removed the nail and did a temporary repair and gave me advice regarding speed and distance restrictions before I got my tyre replaced. Many thanks for your help and getting me back on the road!… Read Full Review

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★☆☆☆☆

“Really disappointed with the service.”

Written on: 28/06/2015 by Letiss (1 review written)

I called the AA at 10.22 I was on the M5 broken down in a vunrable position with a 2 yr old. The call handler took my details and informed me that someone would be with me within the hour, great I thought help was on its way. At 10.29 I was sent a text to say that the aa patrol would be with me by 10.45. Amazing I thought, that was brilliant my 2yr old and I were going to be in a safe place really soon. Because at the moment we were on a bridge just the other side of the crash barrier and he… Read Full Review

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★☆☆☆☆

“fail to listen to the customer”

Written on: 27/06/2015 by Jazlynnp332 (1 review written)

i over the years have had breakdown cover and insurance cover.the insurance was a joke .tried to charge me over £850 for cover .i have maximum no claims and am 55 years old .they tried to say that the cover had to start from scratch as it was over a year since my last cover. this was wrong as i pointed out.i called to my local insurance office and on production of my no claim got a quote for £300 they said the aa where in the wrong .so i called them back and guess what after i kicked off… Read Full Review

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★☆☆☆☆

“Disgusted, Daylight Robbery”

Written on: 19/06/2015 by KBurton9 (1 review written)

What does it say about the leadership of an organisation when the so called trusted Brand of the AA is in tatters - just take a look at these reviews before you think of spending a penny of your hard earned money. I signed up in full last year at a cost of £120 paid in full (no recurring monthly payments or bank details given) This morning I see the AA had charged the card I used to purchase original premium with, wait for it, with a 100% price increase!!!! £240 for breakdown??? Wake up! Oh… Read Full Review

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★★☆☆☆

“Two and a half hours wait!”

Written on: 18/06/2015 by AryannaBlevins (1 review written)

Alternator went while on A66 Toe truck took 2 1/2 Hours to arrive. Not pleased :-(… Read Full Review

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★☆☆☆☆

“BEWARE BREAKDOWN COVER”

Written on: 12/06/2015 by JamarcusMcHugh58 (1 review written)

Having tried to upgrade to Family Membership twice and paid twice it appears that out of 400 days approx my daughter was only covered for 40!! They very cleverly do not include dates on their letters just when the membership starts, not the period it covers, be warned and be aware… Read Full Review

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★☆☆☆☆

“BEWARE BREAKDOWN COVER”

Written on: 12/06/2015 by JamarcusMcHugh58 (1 review written)

Having tried to upgrade to Family Membership twice and paid twice it appears that out of 400 days approx my daughter was only covered for 40!! They very cleverly do not include dates on their letters just when the membership starts, not the period it covers, be warned and be aware… Read Full Review

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★☆☆☆☆

“BEWARE BREAKDOWN COVER”

Written on: 12/06/2015 by JamarcusMcHugh58 (1 review written)

Having tried to upgrade to Family Membership twice and paid twice it appears that out of 400 days approx my daughter was only covered for 40!! They very cleverly do not include dates on their letters just when the membership starts, not the period it covers, be warned and be aware… Read Full Review

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★★★★★

“absolutely spot on”

Written on: 12/06/2015 by Gentry288 (1 review written)

After phoning AA to report our breakdown was given time of 40 minutes for assistance the man arrived exactly 40 minutes, he was unable to fix it and arranged a tow truck which arrived after only 10 minutes was then taken to a garage of our choice.i give the AA 10 out of 10… Read Full Review

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★★★★★

“Assisted today by AA. Very swift service. Very...”

Written on: 09/06/2015 by Samarap306 (1 review written)

Assisted today by AA. Very swift service. Very professional Very knowledge about the car. Saw me safely home and sorted out the problem Definetly recommend AA. Many thanks… Read Full Review

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★☆☆☆☆

“Keep away”

Written on: 02/06/2015 by mcclaine (1 review written)

I had breakdown repair cover which should cover the repair costs up to £500 but it never happened. During the whole year my car broke down twice two different occasions and AA engineer did everything he could not to pay out. I have ended up paying expensive AA breakdown repair cover and also garage bills even though they should have been covered under policy. Keep away don't pay them a penny. Doesn't worth. They talk Terms and condititons when it comes to claim. … Read Full Review

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★☆☆☆☆

“DO NOT USE THE AA”

Written on: 29/05/2015 by avoidtheaa (1 review written)

Waited two hours by which time I was freezing ..AA didn't turn up ended up asking a relative for a lift home and left car behind… Read Full Review

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★☆☆☆☆

“4 1/2 hours recovery!!!”

Written on: 27/05/2015 by prMcKay376 (1 review written)

Broke down at 11.40am with 2 children. Still sitting beside edge of dual carriageway at 16.25. First AA vehicle took us off road and dumped us at petrol station. Next AA guy told us car was a write off. Waiting for car and us to be taken home after almost 5 hours on a bank holiday.. Would I recommend the AA? No… Read Full Review

The Aa's Comment

Written on: 28/05/2015

We are sorry to hear this and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience so that we can help. Kind Regards, The AA

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★★★★★

“exceptional AA again”

Written on: 23/05/2015 by nonggt (1 review written)

Cant praise the chaps enough that come out, exceptional service the 4 times ive used them in the last few years. Price is a little high but you get what you pay for!… Read Full Review

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★☆☆☆☆

“Renewal ripoff”

Written on: 22/05/2015

I'll start y saying that the AA service itself is very good in my experience. However, you can only access this service via a contract of breakdown insurance which is terrible. The renewals process treats existing members with contempt. My latest renewal was quoted at £40 higher than a new customer. Loyalty means nothing. When I was called by one of AA's renewal agent, he argued, talked over me, gave me a hard sell and was generally very unpleasant. So that's it, I'm off somewhere else. Pity… Read Full Review

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★☆☆☆☆

“28 years as a member - what a waste of money!”

Written on: 07/05/2015 by Unhappy.con (1 review written)

In the 28 years I was a member, I called the AA twice. The second time was a flat tyre and the very bad advice I was given was to put some green gunk in my tyre costing addition £30 so that I could have the tyre repaired. What a load of rubbish! The tyre had to be replaced anyway. So each year the costs go up and each year I call and get a discount until this year. This year they tripled my quote - no doubt thinking I would just renew - I called a month before renewal and was assured that they… Read Full Review

Unhappy.con's Response to Unhappy.con's Review

Written on: 29/05/2015

Have today recieved a letter from the chairman telling me he has not been able to collect my money- you absolutely DID! I just got my bank to get in back for me. I asked to speak to the chairman but this was declined!! I can see so many people are being ripped off!! My complaint was upheld but nothing offered to me only a vague apology with lots of accusations! I will never use the AA again..

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★☆☆☆☆

“Absolute Rubbish”

Written on: 06/05/2015 by Andrewsblog (1 review written)

Clearly this oversized corporate machine is making far too much money from the honest motorist, let's not waste time reading my poor account of them other than let's steer clear of them and certainly do not expect any customer service from them. A complete and utter sham… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 06/05/2015 by asimriaz123 (1 review written)

Don't use AA.because i never see a poor service like AA in my life.total 5 hours they took to toe my car to gariage… Read Full Review

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★☆☆☆☆

“AA= Absolutely Awful”

Written on: 01/05/2015 by johninbacton (1 review written)

Called the AA as I has steam coming out from under my bonnet. Called AA told someone would be there within 40 mins. After waiting 50 mins I tang to be told it would be another 40 minutes. Rang again after 35 mins to be told it would be another 1/2 hour. Staff were useless and kept saying it was very busy. No apology offered and no updates given whilst waiting. In the end I cancelled the call and managed to drive home. The AA really need to improve their service and kept customers informed. I… Read Full Review

Asimriaz123's Response to johninbacton's Review

Written on: 05/05/2015

Its true same thing happened to me i m waiting from last 5 hours and still have to wait 1/2 hour ...but don't know what time they will come

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Asimriaz123's Response to johninbacton's Review

Written on: 06/05/2015

It's true same thing hapen with me.i wait 5 hours for toe truck to move my car

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