Have a picture of AA Breakdown Cover?, please send it to us.
Picture courtesy of John76.
| Speed of response | 4.3/10   |
|---|---|
| Customer service | 3.7/10 |
| Value for Money | 3.4/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.9/10 |
Full review by
Looking4thevalue
on 19th Jun 2008
User Rating : 5
Respect :
0
Good Points: Not sure - cannot comment on roadside service as my car never brokedown.
Bad Points: They just don't get it when it comes to keeping hold of customers.
General comments: Like reviews I just read, got the first year for around £30 (bog standard roadside cover), renewal came through around £50. Cheaper if I cancelled and then re-applied as a new customer - even when I said I'd do that they just wouldn't offer me the new customer rate. They cited loyalty benefits - never received any info about loyalty benefits - at the end of the day is it a loyalty benefit if you're paying for it through increased premium.
Looking4thevalue's review and ratings | 105 words
Review by
taurustime
on 21st May 2008
User Rating : 1
Respect :
0
Seems like the breakdown services have adopted the bad habits of the insurance companies in charging existing and loyal customers higher fees so that we can subsidise any new members they try to attract.
I had hoped for better form the AA. May rejoin them again next year as I'll be a new customer then but 0/10 for loyalty!
taurustime's full review | 160 words
Review by
Hotdog1
on 21st Apr 2008
User Rating : 0
Respect :
0
In my opinion when a service is up for renewal, a vendor should send you a reminder and ask for consent before taking money from your Credit Card.
They AA automatically debited my card and renewed the breakdown cover.
When I advised them that I didnt want to re-new the breakdown cover they applied an administration fee of 14.00 which cannot be waived.
Hotdog1's full review | 62 words
Review by
Guest.
on 22nd Mar 2008
User Rating : 8
Respect :
0
I broke down near the end of a 2 hour journey, just a few miles or so from my destination. I called the AA and the lady on the phone didn't seem to understand which road I was on, although I couldnt have been clearer, so I was a bit concerned he wouldn't find me. She said he would be there within the hour (standard response I think) but the guy actually only took 15 mins as he was nearby and I received regular text messages to update me. Although it was only about 4pm it was getting dark and I w ...
Guest.'s full review | 251 words
Review by
narthur
on 18th Mar 2008
User Rating : 6
Respect :
0
I pay £180 a year for just about all their services, over the past 7 years have had about 7 call outs in total (most being home start with battery replacements) we have two modern cars and a 34 year old VW camper which is the most reliable!
They recover the person and don't care what car you are in, this is the difference with these guys.
Overall, pretty good.
narthur's full review | 138 words
Review by
alanward54
on 13th Mar 2008
User Rating : 9
Respect :
0
Very impressed with the AA. Reliable, courteous, friendly. Outstanding service. Very impressed with all the AA areas that I have dealt with in over 15 years.
alanward54's full review | 25 words
Review by
Clairebella
on 19th Feb 2008
User Rating : 0
Respect :
0
Firstly I called up as I had broken down with two very young children and my disable mother. I was told that a van would be to me in 40 minutes. I gave them the number on the blue sign next to the emergency phone I was parked by. This was at 4.55pm on a foggy night last week. At 5.30 the driver called to say he could not find me as he had been given three different locations by the AA. He was not an AA rescue van but a local garage (very nice man). Anyway When he eventually found me at 7pm ish H ...
Clairebella's full review | 373 words
Review by
Aquarian
on 16th Feb 2008
User Rating : 0
Respect :
0
The AA are a disgrace and an absolute rip off! I had paid for AA breakdown cover for about 4 years before calling on their service: when my only surviving ignition key snapped off in the passenger door. All they offered to do was to call out a locksmith who would subsequently charge me £150! And so I was left stranded and fuming on a freezing cold Saturday evening with three young children in the back - what had I been paying them for? They take our money on the understanding that they wil ...
Aquarian's full review | 119 words
Review by
waveycrazey
on 28th Jan 2008
User Rating : 8
Respect :
0
I've always had very prompt service, when calling out at home or at work - partly because they park up near where I work! Always very courteous, helpful, would be happy to say with them but its expensive, and my bank offers free green flag cover. Reading the reviews of Green Flag makes me wonder if its worth anyhting though!
waveycrazey's full review | 63 words
Review by
schibber
on 16th Jan 2008
User Rating : 1
Respect :
0
I requested AA roadside recovery to help tow the vehicle to a suitable garage, to be told that a patrol vehicle would be with me within 80 minutes. This was as about 6:45pm. A few minutes later someone called up to say his was the patrol vehicle, that he was on his way and would reach me by 8pm. At 8pm, when there was no recovery vehicle in sight, I called again and was told that I was down for repair the next day mid day! When I protestedt the recovery was apparently reschedule and I was told t ...
schibber's full review | 147 words
Review by
Baldeagle17
on 17th Oct 2007
User Rating : 9
Respect :
0
The service that we have received up to date has been excellent and the patrol men have always been polite and courteous.
The standard of service over the years has been of the highest calibre.
It is good to contact a telephone centre that is based in the United Kingdom which once again is of the highest standard.
Baldeagle17's full review | 62 words
Review by
Everything
on 16th Aug 2007
User Rating : 9
Respect :
0
The best thing about The AA is that they cover you and not just the car, this means that if you own more than one car or if you often travel with others you always have the peace of mind that you will not be stranded.
I have always received excellent service from The AA.
Everything's full review | 141 words
Review by
Pinkshoes
on 16th Aug 2007
User Rating : 1
Respect :
0
The AA took £42 from my account without sending a renewal letter (as stated in their terms and conditions), and when I phoned to complain (why would I pay £42 when RAC are offering the same service for £29.99?), they just told me it's not their fault the letter must have got lost in the post, and they wanted to charge a £14 admin fee to cancel the policy!
I found the people I spoke to on the phone were extremely rude and unhelpful. I certainly won't renew my AA policy ...
Pinkshoes's full review | 91 words
Review by
jacktrat
on 6th Aug 2007
User Rating : 0
Respect :
-1
I have been in nearly every breakdown company the lot and I think the RAC are the best.
jacktrat's full review | 21 words | 1 comment added.
Review by
nigelca
on 6th Aug 2007
User Rating : 0
Respect :
0
Broke down on the Motorway 5 miles from my local garage.
A private contractor working on behalf of the AA turned up after 2 hours. He informed me that he was told to take only as far as the nearest service station off the motorway; this was only 2 miles from the garage I use. I was told to wait there for another hour and a half where upon another independent contractor took me the remaining 2 miles, but not before snapping the towing eye on my car by trying to winch my automatic while car was ...
nigelca's full review | 232 words
Review by
Darrenoz
on 19th Jul 2007
User Rating : 10
Respect :
0
The technician that tended my breakdown, was exceptionally helpful and through. And I could clearly see he takes pride in his job.
Darrenoz's full review | 32 words
Review by
jprandjrr
on 11th Jul 2007
User Rating : 1
Respect :
0
About 3 years ago I found my car tyres slashed outside a golf club, about 5pm. Four hours and several frustrating phone calls later, an small AA van turned up with - you guessed it - no spare tyres! Cue another phone call, which prompted the manager to state that due to my "unacceptably long wait" the AA would stand the cost of supplying and fitting new tyres. At 12.30am (yes, a 7 hour wait!) a transporter finally arrived to take me home. My new tyres were duly fitted at an AA-approved centre t ...
jprandjrr's full review | 190 words
Review by
Jeni Tonge
on 10th Jul 2007
User Rating : 0
Respect :
+1
I had been a member for 10 years when I had occasion to call them out as I was stuck, late one night, with my daughter in the dodgy end of Nottingham. When I phoned them I discovered that through an administrative mistake on their part, they hadn't taken my annual direct debit a couple of months before, I was no longer a member! The Customer Service advisor didn't seem sympathetic but eventually allowed me to rejoin over the phone slapping a extra charge on! Their customer service department has ...
Jeni Tonge's full review | 128 words | 1 comment added.
Review by
RF900 Rider
on 11th Jun 2007
User Rating : 3
Respect :
0
About 2.5 years ago, just before I changed to RAC I broke down in London on a wet morning with my two kids. I phoned the AA and I didn't mind at least an hours wait as I realise they have to get to women first. After an hour I phoned them and they said they were delayed. Anyway, after 2.5 hours later a tow truck (contracted-one) came out and said he had just received the call 20 minutes ago !! So what happened over the last 2 hours ? The tow truck then towed my car to some unknown garage in the ...
RF900 Rider's full review | 171 words
Review by
l hunt
on 29th Mar 2007
User Rating : 1
Respect :
+1
After my clutch broke on a busy motorway in rush hour, I phoned the AA Breakdown service from the hard shoulder, and I was told to wait away from the car, and they would be 30 minutes.
I told them I was 17 weeks pregnant and on my own on a busy motorway. After freezing outside for 50 minutes, I phoned them back and they said a patrol was on his way. Another 40 minutes later I had seen a patrol van go past on the other side of the motorway. I phoned them up again, and they said he was on hi ...
l hunt's full review | 258 words
Would you like to see a review that's not being listed?
