AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Very disappointed rubbish service ”

Written on: 26/08/2015

I called AA as my car battery died , they took over 2 hours , I was told waiting time will be 45 minutes, they couldn't even contact to keep me updated that they are running late . When the AA person came out he said we'll it took me long to finish my last job not my problem ..... proper annoyed… Read Full Review

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★★★★★

“Flat battery when we returned from holiday”

Written on: 26/08/2015 by Jlo31 (2 reviews written)

After a holiday in France we arrived at a hotel in near Folkestone late and due to being tired I left my parking lights on all night resulting in a flat battery. Having personal membership I requested help via the AA phone app and an AA van arrived an hour later and got the car started. Many thanks! Good communication as well via the App. Well done AA! … Read Full Review

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★☆☆☆☆

“EXORBTANTLY PRICED AND BAD SERVICE”

Written on: 26/08/2015 by 377Graham (1 review written)

I had cause to call out the aa in the heatwave of 2015. I was told they would be with me in about 15mins via a txt message . After many phone calls and with a screaming tiny baby in the car and haveing told AA controll we had a baby onboard and that we had ran out of nappies and baby milk. THEY EVENTUALLY TURNED UP 2 HOURS LATER! Upon the receipt of my renewal notice for my family breakdown package , the price had nearly doubled from the existing price i was paying. I contacted the aa who… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 24/08/2015 by Kingfisher22 (1 review written)

We broke down on my wedding day on a busy road with a 2 year old in the car. Took an age before the guy on the phone finally worked out where we were. Then, despite explaining our situation we were told it would be up to an hour before anyone would come and it was exactly an hour. Luckily some friends were passing and I got to the ceremony just in time… Read Full Review

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★★★★★

“Broke down in france”

Written on: 21/08/2015 by J.law (1 review written)

Absolutely amazing!!!!!......Broke down a few weeks ago In France travelling down south with our caravan.... Rang AA within 20mins recovery was with us, took us to a campsite, which turned out to be a weeks stay all paid for by AA we had 3 taxi's during the week again all paid by AA totalling over £200 a hire car for the week again paid for by AA....... All the time the communication to ourselves and the garage was amazing the staff couldn't do enough for us......... Would never go with any… Read Full Review

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★★★★☆

“A welcome sight!”

Written on: 06/08/2015 by Anonmklady (1 review written)

Broke down just outside of Blenheim with 3 children and my friend who luckily had Aa cover, AA man turned up really quickly , checked it out, the cv joint had gone meaning my people carrier needed to be recovered. His van couldn't take the weight plus there were 5 of us so we needed a recovery truck. While we waited for the truck he asked if we needed anything, he drove me and my son to the nearest toilet, he couldn't have been more pleasant. We then waited 30-40 minutes for the recovery… Read Full Review

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★☆☆☆☆

“Avoid at any cost, do not use.”

Written on: 27/07/2015 by Glenhua (1 review written)

Unfortunately due to a engine management light flashing, I had to call on the AA breakdown for help. The serviceis ok, But the price isn't right. They claimed the labour and service is cover in membership fee. But the fact is they try to get every penny out off your pocket. I had ignition coil went off, AA come and replaced without consult me, after I checked, I was told an after market ignition coil is coat me £57.5. My car is Renault and the after market ignition coil is less than £20.0… Read Full Review

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★★★★★

“Fixed the Car on the Road Delighted ”

Written on: 20/07/2015

Myself and my husband felt the car go sluggish on our way home from Dublin and what sounded like the fan going 100 miles an hour managed to get the car safely in off the road to Junction 14 Mayfield the AA arrived within the hour to us after a bit of confusion as the where we were. The oil pressure switch had went in the car and AA man couldn't believe our luck that he had one in the van. He changed it straight away and then we had to replace all the engine oil we lost which was every drop but… Read Full Review

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★☆☆☆☆

“An absolute shambles! Avoid at all costs!!”

Written on: 16/07/2015 by Alexpricedavies (3 reviews written)

First of all,I'm annoyed I have to give them 1 star. I shouldn't have to give any!! My husband has broken down less than 10 mins from our house.The front wheels of his BMW have BUCKLED.Called the AA as hes member (won't be any more by first thing in the morn!!) This was at 10PM.Stressed to them that although it's policy to send a van from first,it's pointless. Please send a flatbed. The operator agreed...Yet TWO VANS LATER my husband us still by the road side. Promised on the 3rd attempt that… Read Full Review

The Aa's Response to Alexpricedavies's Review

Written on: 16/07/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience.
Kind Regards, the AA.

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★☆☆☆☆

“An absolute shambles! Avoid at all costs!!”

Written on: 16/07/2015 by Alexpricedavies (3 reviews written)

First of all,I'm annoyed I have to give them 1 star. I shouldn't have to give any!! My husband has broken down less than 10 mins from our house.The front wheels of his BMW have BUCKLED.Called the AA as hes member (won't be any more by first thing in the morn!!) This was at 10PM.Stressed to them that although it's policy to send a van from first,it's pointless. Please send a flatbed. The operator agreed...Yet TWO VANS LATER my husband us still by the road side. Promised on the 3rd attempt that… Read Full Review

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★☆☆☆☆

“Disgraceful at Best! ”

Written on: 13/07/2015 by 1993Leonard (1 review written)

No courtesy car just because I wouldn't buy a battery off them when they attended to my breakdown, even though I pay for it as part of my breakdown package! … Read Full Review

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★★★★★

“vehicle breakdown in Ireland”

Written on: 11/07/2015

The suspension broke on our car and had to be towed into a garage. The AA were remarkable in their attention to our problem. arranging a taxi to hire car depot, hotel and flight home. Our car arrived home by transport just 2 weeks later. They kept us informed and reassured at all times. Exceptional service. Will always stay with the AA… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 05/07/2015 by Meierog1952 (1 review written)

I had my car insurance with AA, I have emailed and wrote a letter asking for my no claims discount. I have had no response from them my advice keep away… Read Full Review

The Aa's Comment

Written on: 06/07/2015

Hello, we are sorry to hear you're unhappy with this, emails can take up to 5 working days to be replied to. If it has been longer than this we do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“6 HOUR WAIT”

Written on: 02/07/2015 by Kamari6 (1 review written)

I rang AA at 1:30 pm my van break down in west horsely near guildford they said recovery coming in 2 hour time. the aa recovery guy turn up at 19:30 pm. rubbish service soo disappointed from AA. STAY AWAY FROM AA SERVICE PROVIDER… Read Full Review

The Aa's Comment

Written on: 03/07/2015

Hello, we are extremely sorry to hear about the delay you experienced and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★★★★

“Satisfied Customer!”

Written on: 29/06/2015 by duMacMillan392 (1 review written)

Unfortunately due to a flat tyre I had to call on the AA breakdown for help. I have no complaints with the service I received. I was told I would have someone with me in half an hour, which I did. The AA man removed the nail and did a temporary repair and gave me advice regarding speed and distance restrictions before I got my tyre replaced. Many thanks for your help and getting me back on the road!… Read Full Review

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★☆☆☆☆

“Really disappointed with the service.”

Written on: 28/06/2015 by Letiss (1 review written)

I called the AA at 10.22 I was on the M5 broken down in a vunrable position with a 2 yr old. The call handler took my details and informed me that someone would be with me within the hour, great I thought help was on its way. At 10.29 I was sent a text to say that the aa patrol would be with me by 10.45. Amazing I thought, that was brilliant my 2yr old and I were going to be in a safe place really soon. Because at the moment we were on a bridge just the other side of the crash barrier and he… Read Full Review

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★☆☆☆☆

“fail to listen to the customer”

Written on: 27/06/2015 by Jazlynnp332 (1 review written)

i over the years have had breakdown cover and insurance cover.the insurance was a joke .tried to charge me over £850 for cover .i have maximum no claims and am 55 years old .they tried to say that the cover had to start from scratch as it was over a year since my last cover. this was wrong as i pointed out.i called to my local insurance office and on production of my no claim got a quote for £300 they said the aa where in the wrong .so i called them back and guess what after i kicked off… Read Full Review

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★☆☆☆☆

“Disgusted, Daylight Robbery”

Written on: 19/06/2015 by KBurton9 (1 review written)

What does it say about the leadership of an organisation when the so called trusted Brand of the AA is in tatters - just take a look at these reviews before you think of spending a penny of your hard earned money. I signed up in full last year at a cost of £120 paid in full (no recurring monthly payments or bank details given) This morning I see the AA had charged the card I used to purchase original premium with, wait for it, with a 100% price increase!!!! £240 for breakdown??? Wake up! Oh… Read Full Review

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★★☆☆☆

“Two and a half hours wait!”

Written on: 18/06/2015 by AryannaBlevins (1 review written)

Alternator went while on A66 Toe truck took 2 1/2 Hours to arrive. Not pleased :-(… Read Full Review

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★☆☆☆☆

“BEWARE BREAKDOWN COVER”

Written on: 12/06/2015 by JamarcusMcHugh58 (1 review written)

Having tried to upgrade to Family Membership twice and paid twice it appears that out of 400 days approx my daughter was only covered for 40!! They very cleverly do not include dates on their letters just when the membership starts, not the period it covers, be warned and be aware… Read Full Review

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