AA Breakdown Cover Reviews

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Latest Reviews

★★★★★

“Thank God for the AA”

Written on: 13/09/2014

Lone female whose car broke down on busy road last Friday night near M20 junction in Maidstone, getting dark and with mobile phone battery on last legs. Phoned AA and I managed to give my position before my phone died. AA turned up in 15 minutes and managed to get my car started. My car had been playing up previously. The guy from the AA kindly offered to follow back to Canterbury just to make sure that I got back alright and followed me to a garage so that car could be looked at the next day… Read Full Review

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★☆☆☆☆

“Lone female priority promise broken”

Written on: 13/09/2014 by JaelynBarton316 (1 review written)

I suffered a high speed blow out on a dual carriage way on my way home. I was a lone female left stranded in a dangerous position, just short of a slip road with merging traffic, on a busy road in the dark. My tyre was shredded and my car is one where there is no spare, just gel to inject - no use if tyre shredded! I called the AA at 8.10pm and informed them of my situation. I was told to expect a recovery truck in 45 minutes. It eventually arrived 90 minutes later by which time I had been… Read Full Review

The Aa's Comment

Written on: 15/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Ktj66's Comment

Written on: 15/09/2014

Thank you for your response. My first port of call was to phone you, however, I felt compelled to write the more public review following the response I was given. Whilst the call handler was polite and sympathetic, and offered me a Complaints phone number, he was clear that the 'prioritisation' only worked in so far as there weren't other people in need at the same time classed as a higher priority. The lone female priority was the main reason we bought the AA policy, one of the highest priced on the market, but now we are seriously considering changing providers when our policy is due for renewal in 2 months time as it appears to make no difference.

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★☆☆☆☆

“AA = Awful Attitude!”

Written on: 11/09/2014 by mikpug (1 review written)

Be warned people, the AA does not give good service as it did in the past! They are rubbish now! and when you complain about something such as I had to make other recovery arrangement's because you didn't show up after 2 hours and just sent me texts saying sorry!! That's all you get sorry, sorry, sorry. Well I'm sorry I ever paid them £100 in the 1st place. Please Warn friends and family. RAC are much better. (RAC = Real Automobile Company) Mike… Read Full Review

Stevei67's Response to mikpug's Review

Written on: 12/09/2014

I totally agree. The AA phoned me to sell me their breakdown warranty. They said it was no quibble. If you have broken down and needed repairing, then you pay the first 30 quid then they pay the next 500 quid. This was all explained over the phone and I took it out. After nearly 3 years paying it, my car broke down and the AA got it to a garage. The AA then told the garage that they wanted the engine stripping down and a full report before they would decide whether they would cover it. However if they decided not to cover it, then I would have to pay the 300 quid plus for the labour to produce the report. When I phoned to complain, their attitude was disgusting. After 3 days they hadn't come back to me so I called again. I spoke to 3 people. All 3 just quoted small print which differed to what I was told when I took it out. One was very unfriendly, one was even more unfriendly and the other was downright rude. The AA are happy to say what you want to hear when they take your money, but a completely different attitude when you want something in return. DO NOT USE THE AA OR THEIR PRODUCTS! !!!!!!

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★☆☆☆☆

“Appalling service”

Written on: 05/09/2014 by janeeh (1 review written)

Having broken down on a country road as a lone female driver late at night I rang the AA of whom I am a long term member. I told them my car reg which I had recently changed and they refused to come out because I hadn't told them I had changed car when I was not aware I had to. They then demanded and I had to pay an additional £50 or they were prepared to leave alone late at night in the middle of nowhere. I have complained and been told it was their policy so basically tough and they were… Read Full Review

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★★★★★

“going the extra mile”

Written on: 04/09/2014 by Quentinq16 (1 review written)

I broke down today in brick kiln road hevingham with an electronic fault, called the AA they were there in 30 mins, the mechanic they sent thought the diesel filter was the cause, as I only lived a few minutes away from where I broke down, I drove home the mechanic went to Norwich collected a new filter returned to my home and fitted it. I was very impressed with this service and I can not speak highly enough of the mechanic… Read Full Review

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★☆☆☆☆

“Disgusting and disappointing ”

Written on: 04/09/2014 by Noahs277 (1 review written)

We have been waiting for over 2 hours now! Their ETA's changed 4 times and when they called me on the phone I mentioned this to her and she was "surprised" that their ETA had changed so many times!!! Wondering how I knew I told her to get familiar with their phone app. Sum it up: unprofessional, disappointing, unsympathetic and just not worth it… Read Full Review

The Aa's Comment

Written on: 05/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“AA -- Disgusting customer service”

Written on: 03/09/2014 by DisgustingAAService (1 review written)

Here’s my breakdown details detailing the disgraceful AA service! On 14 April 2014 my car broke down and I called the AA. The patrolman arrived and checked the car over. He had a quick look under the bonnet and took a short test drive in the car which was juddering with a sucking back noise when under acceleration. I explained that there was a sudden loud popping noise and the car lost all power at that point and began to judder under acceleration. I also told him that nine months ago… Read Full Review

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★☆☆☆☆

“Bad recovery and bad initial call management”

Written on: 02/09/2014 by Booi666 (1 review written)

Absolutely disgusting broke down 1/9/14 I had a Mercedes engineer come out to my vehicle who couldn't repair it ( ignition electrical fault dealer part) I rang AA and said don't send out a transit I need recovering on a flat bed... Sorry sir we must attend... Ok fair enough. He attended took one look and said " you need a recovery ". 2 hours later Recovery truck comes sorry sir I can't take you as I need some skids/skates to manoeuvre you into position.... Oh well 3 hours down only 2… Read Full Review

The Aa's Response to Booi666's Review

Written on: 03/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Bad experience”

Written on: 31/08/2014 by icequeenval (1 review written)

After ringing aa from holiday in Skegness they responded at 9.40 am coudnt fix the car. said they would organise recovery truck . which would transport 7 people and trailer back home. receive phone call at approx 11.30 to say truck coudnt take us all so would arrange an hire car. After numerous phone calls to aa. The hire place stayed open for us for an extra 2 hours to get car. hence no AA to take hubby for car to late be time he arrived to cut a long story short . 9 hrs later got a car from… Read Full Review

The Aa's Response to icequeenval's Review

Written on: 01/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“EXTREMELY BAD RECOVERY & CUSTOMER SERVICE”

Written on: 27/08/2014 by MelinaWhite (1 review written)

Broke down last night (26/08/2014) at Okehampton Services on the A30, called the AA at 10.50pm and advised them that i needed a recovery truck as vehicle could not be driven as the head was cooked, was told no recovery till 8am as they were extremely busy in that area due to holiday traffic, I said that was not good enough as I needed to get home, was then told i should sleep in my caravan, again i said NO as i needed to get home, then i was told they would put me up in a hotel and again i said… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Moaning-Lizzy's Comment

Written on: 27/08/2014

Already contacted the call centre and was a complete waste of time !! funny how once you got your money you then don't give a monkeys as the rest of these complaints clearly state ..... I think you have gotten a little TOO big for your boots just because of the name which sadly does not live up to what it once was when 1st started many years ago ... Won't be coming back to you for anything and i will do all i can to put others off too.

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Kevinball's Comment

Written on: 30/08/2014

I hate AA! I took out a membership policy, i therefore decided to cancel. I called them up, i have been told i need to wait till my documents arrived to my home (wtf?) it has been 10 days now, and still no documents! Funny how u can only cancel within 14 days!!!

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★☆☆☆☆

“Can't competently change a wheel!!”

Written on: 27/08/2014 by CaidenBarr227 (1 review written)

Called the AA out to change a wheel, despite car maker providing pictures on how to do it the AA mechanic had no idea and caused £100s worth of damage to the car. My claim for compensation was badly handled, would not accept responsibility, I was ignored for several weeks and the whole claim took almost 2 months before I got some compensation, my request for a hire car whilst mine was fixed was ignored and I ended up out of pocket. I wrote to all 7 directors of the AA to complain at a higher… Read Full Review

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★☆☆☆☆

“Poor Recovery Service”

Written on: 26/08/2014 by EastonMilne (1 review written)

Broke down overheating on main dual carriageway 10 mins from Bangor. Phoned AA was told it would be about 50 mins. Later received a text to say 10:45 pm. turned up 11:15 90 mins after breakdown. He reversed onto the carriageway which is illegal. No PPE yellow coats etc. Made no attempt to diagnose fault just asked home or garage. Failed to find tow hook on front of VW Golf so drove it on to pickup which he said he wasnt suppose to. Got home 11:30pm. Poor overall service… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Always late”

Written on: 26/08/2014 by ToriDavis (1 review written)

It was a really bad experience with AA. They said they will be by the breakdown car by 40 minute and after 40 minutes they said another 40 minutes. We were waiting in the car for more than 1:30 hours it's late night 2:20 am but still AA no response… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hi, Sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Set off from home this mornin to butlins for our...”

Written on: 25/08/2014 by Welchqo306 (1 review written)

Set off from home this mornin to butlins for our family holiday but 10 minutes into it our car broke down. Where helped by a lovely guy who helped us in every way poss to sort out alternative vehicle n he treated our kids to sweets to cheer them up. Helped make a bad situation not as bad. Lovely guy… Read Full Review

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★☆☆☆☆

“AA takes money from your account without authorisation”

Written on: 21/08/2014

After cancelling my membership in good notice I discovered the AA had taken payment from my account anyway . To reclaim my money I was put through to 3 different people with lots of time on hold in between, and even then they had the audacity to ask if I could be persuaded to stay with them. At no point did they apologise for taking my money when they shouldn't have… Read Full Review

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★☆☆☆☆

“AA do not cover automatics in France despite selling...”

Written on: 18/08/2014 by Andycarr123 (1 review written)

I was due to go on a trip to France and Corsica so I bought AA single trip european breakdown cover with optional parts and labour benefit. While there I had a small gearbox problem with my landrover that needed the kick down cam retracted by a mechanic. The AA responded quickly and sent a tow truck which took my car away and then I received a call saying that the garage said the gearbox needed replacing and all the internal clutches had gone!! The AA rep said that it would cost 3k and take 8… Read Full Review

The Aa's Response to Andycarr123's Review

Written on: 21/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Andycarr123's reply to The Aa's Comment

Written on: 21/08/2014

Thanks, already done so and had the obligatory notification of a decision/reply in 8 weeks, also requested copies of all the recorded calls made to me. Meanwhile I have a ruined holiday, a car still in Toulon, all of our personal belongings that we could not take back (as it was a 14 day camping holiday) in side the car, which you cannot be responsible for! All the bills associated with having to make alternative arrangements...............................
" worry free driving in Europe starts here" really!!!

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★☆☆☆☆

“Its a total rip-off”

Written on: 17/08/2014

The truth is that they cover nothing.. Dont waste your hard earned money. The mechanic at the garage warned me. He could not remember a single case of successful claim… Read Full Review

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★☆☆☆☆

“If I could give them a zero I would”

Written on: 16/08/2014

After two awful experiences in a row I feel qualified to say that AA membership is a complete waste of money! I broke down in the pouring rain today - my clutch went, the car was obstructing the traffic and could not be moved. As it was raining no one stopped to help me and I could not move the car on my own! I called the AA to be told they would not be able to get to me for an hour and 40 minutes. I explained again that I was causing a major obstruction and was told to dial 999 to ask for… Read Full Review

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★☆☆☆☆

“SHOCKING ”

Written on: 13/08/2014 by david.dunsmore.39 (1 review written)

disgusted with them , in the end up my whole recovery became 6 yes 6 hours long due to them being "busy" i was left there with children at the road side in the pissing rain and howling wind , then they have the cheek to send out an agent of theres who had been told my recovery was to be done in 3 parts ,yes i did say 3, then on the way home ifind i cannot get to my destination but hadto o and leave my car outside an "AA approved garage" which in its self is an absolute joke due to the AA not… Read Full Review

The Aa's Response to david.dunsmore.39's Review

Written on: 13/08/2014

Hi, this sounds concerning . We are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Rescued 20 hours after taking out policy”

Written on: 13/08/2014 by 331Woods (1 review written)

Took out my policy on Thursday evening before a night shift. Unfortunately, the following afternoon I accidentally locked my keys inside my car. Contacted the AA at 15.15 and told be a very pleasant customer services lady that it would take approximately 45 minutes to be with me, which I think is a brilliant response time considering I was in a safe area, not at a road side. Friendly recovery driver was with me in less than 20 minutes and handed my keys to me in less than an hour since I… Read Full Review

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