AA Breakdown Cover Reviews
Latest Reviews
★★☆☆☆
“is the grass greaner on the other side?”
Written on: 13/05/2013 by sean.fwd (1 review written)
£350 car breakdown cover...house & contents insurance...caravan insurance...last week a block of 10 driving lessons for my daughter...and travel insurance.all this with the AA, i regard myself as a very loyal customer & they tell me im a gold member. today i phoned them for european breakdown and they wanted to charge me another 200 odd quid, someones having a laugh!!! i think its time for the golden handshake and move on!! MEMBERSHIP NO. 6356 0155 0538 6622. aa, you have all my details if... (read more)
★☆☆☆☆
“Absolute joke service, cancelled my policy today”
Written on: 09/05/2013 by greeno88 (1 review written)
The below is in reference to the breakdown repair cover: Thought this would be a realy good idea as my car was beginning to age and had a few problems. Broke down 3 weeks after i got the cover and they did everything they could to avoid paying. Just a way for the AA to make extra money, they will pay out on very few things. I had a leaky radioator and possible head gasket, which is advertised on there website as things they are supposed to cover. I was made to feel like a liar because my... (read more)
★★★★★
“AA always got me home !!!”
Written on: 09/05/2013 by sanderscormack (1 review written)
ive red some of these reviews an had some expiriance of breakdowns my self 3 in the last 2 years .in every review i red every one made it home and in my cases they got me up up and running or took me home every time . some times i had to wait a while for them to arive 1 or 2 hours and i was not happy at the time it took but i was in middle of no where and looking back its a wounder they found me at all. some times the fitter was a bit grumpy as i would be having to deal with other broken... (read more)
★☆☆☆☆
“Please dont buye aa recovery service”
Written on: 08/05/2013
I am paying them to £110 but this service not worth a penny if you think to baye this please dont buye i got this last 3 years never use them but when i call them service but fund very very poor (read more)
Dh2011's Comment
Written on: 10/05/2013
Hello, we're sorry to hear you are unhappy with the service. We'd like to look into this for you, please email the details to chat@theaa.com including your full name, adddress, membership number and Reference FOR41626 Regards, The AA
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★☆☆☆☆
“Don't waste your money”
Written on: 01/05/2013 by Sami8510 (1 review written)
Getting the AA out I have to say was a good service. Out quickly, polite and helpful. When it comes to getting them to pay for parts and labour you've got more chance of the garage doing the work for free! The flywheel was diagnosed as the problem. It took 3 days for the AA inspector to come to the garage and to my disgust dismiss the claim as being wear and tear. It seems there is no flywheel servicing schedule in the jaguar service guide, yet this is wear and tear that in my job which has... (read more)
Dh2011's Response to Sami8510's Review
Written on: 03/05/2013
Hello Sami8510, we're sorry you're unhappy. We'd like to address this for you, please could you email the details including your full name, membership number and address to chat@theaa.com Reference FOR41155. Regards, The AA
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Greeno88's Response to Sami8510's Review
Written on: 10/05/2013
Spot on!! Glad it is not only me I was begining to feel like a moaner!
Very simular to what happened to me. They will dispute any big claim and then there is no going back they are judge, juror and executioner. Wonder if the assessors are on commission!
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★★★☆☆
“Gold Membership Increase”
Written on: 25/04/2013 by longstandingmember (1 review written)
I have been with the AA for 10 years and in that time I have had 3 recovery's. I currently have a joint membership with me and my son covered and today I received a letter "Welcome to your new AA Gold Membership" After reading the first 2 lines "As you have been a member of the AA for 10 years you will quality for our new Gold Membership" I thought how nice of them UNTIL I saw that they want £29.95 per month! I was previously paying £13+ per month for roadside, relay and home start just... (read more)
★☆☆☆☆
“Join the AA? No Thanks!”
Written on: 25/04/2013
Remember that TV advert? - Need a hand mate? - Yes - Then join the AA! Well, I'm a fully paid member at the high level membership. This is pretty pricey so I expect the service I've paid for when my car breaks down. So today, my engine blows and smoke comes into the car. I call and get told 40 minutes. An hour later, nothing. No communication, no update. I call back (premium number) and get told another 40 minutes. So I wait... Nothing. I call again and get told they can't get hold of the... (read more)
Dh2011's Comment
Written on: 26/04/2013
Hello, we're sorry to hear about the delay. We'd like to look into this for you. Please email the details including your full name, address and membership number to chat@theaa.com Reference FOR40690. Kind Regards, The AA
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★★★★★
“To Quick ”
Written on: 22/04/2013
My 4x4 packed up on aroundabout outside macdonalds in the middle of Wolverhampton phoned the AA we were told 45 min to an hour so we thought .get a drink right so in we went got 2 coffees and came back out.2sips thats all we had. Looked up and there he was coming round the island from phoneing to there arrival 15minutes. This is the second time i have used the AA twice now and both times they have been great always a smile they listen to what you have to say then get on with the job... (read more)
★☆☆☆☆
“AA- Worst customer service ever”
Written on: 16/04/2013 by Annoyed2013 (1 review written)
I recently broke down on the M5 near Exeter. Called the AA who towed me to Exeter services to be seen. The first thing I was asked was did I have relay cover - he continued to joke that at that time all mechanics had knocked off (Easter weekend), he started telling me how his Saab recently broke down and cost him £700 and how he would love to tow me home to London to get 'brownie points', but he couldn't because he was finishing his shift. Tell the AA truck driver not to joke about your... (read more)
Bingo80's Response to Annoyed2013's Review
Written on: 25/04/2013
Typical case of taking the cheapest cover available and blaming the company you bought it from when the cover doesn't do what you need it to.
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Annoyed2013's Response to Annoyed2013's Review
Written on: 16/05/2013
Well I said I'd repost if I heard back- and indeed I did. The AA were very apologetic and agreed that the policy document was misleading. They refunded the breakdown repair difference to the amount stated in the paperwork. They also refunded part of the relay cost for the appalling service. They have also added another service to my account for the lifetime of my membership. So to be fair- while it doesn't fill me with faith in their service, they have tried to make amends.
And as for the comment about taking the cheapest cover available- I think you'll find that £270 per year is not cheap. (Despite being a gold member). Paying for a service I hadn't included is/was never an issue- but paying through the Nose for dreadful service and a policy that was misleading is another story. Having researched other providers, I can certainly get the same cover much cheaper. Which is why I shall be going for a 'cheaper' option when I renew.
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★☆☆☆☆
“Abandoned in Rural Area”
Written on: 11/04/2013
I have just had an awful experience with the AA. I had a flat tyre in an isolated spot in rural Wales and could not budge the wheel nuts. I can usually change a tyre. With no telephone signal and no occupied houses around my 11yr old son and I had to walk about 1/2 mile along the coastl path to get a signal. Wwe were perched at the top of this cliff overlooking the Irish sea trying to talk to the AA. The number of layers to get to speak to a person when stressed is upsetting. Whe I did get... (read more)
Dh2011's Comment
Written on: 12/04/2013
Hello, this is very concerning, the scene you describe certainly doesn’t sound typical of our usual high standards. There are a number of points raised in your post that we would very much like to discuss with you. Please could you email the details into us including your full name, address and membership number to chat@theaa.com and title your email Reference FOR39676. We look forward to hearing from you. The AA
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Lenskaraoke's Comment
Written on: 20/04/2013
That was a sad experience for any driver but if the position of the vehicle can't be given how on earth can a mechanic get there. I once worked for the AA in their call centre and whilst I loved the job the AA were difficult to work for, but, they provided us with maps so if the position of the breakdown wasn't on an easy to find road we could get the map out and follow the route the driver gave us to find their position. I spent 30 mins on one call like this only to discover the driver didn't know their right from their left.
My advice to anyone who breaks down, make sure you can accurately tell someone on the phone where you are remembering you could be your talking to someone hundreds of miles away. If place names are difficult be prepared to spell them out. After the operator has taken the info from you they have to relay that info to the mechanic who again might not know the area. I always carry an A to Z map with me when traveling because they seem to be the most accurate maps with every nook and cranny on them. Also a sat nav can often give your position
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Bingo80's Comment
Written on: 25/04/2013
Essentially you're unhappy that the AA were unable to determine from a distance, the very things you were unable to determine from t he scene. They can only send a patrol to the scene, if you can tell them where you are. Doesn't sound like there fault at all.
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Showing 1 - 10 of 249 Reviews
★☆☆☆☆
“maximum cover with no deliverance on what I paid for”
Written on: 09/04/2013
Response time - excellent Notice my temperature gauge hit red instantly pull over and call the AA. As i said the response time was excellent within half hour. The van comes out says there is a crack in your radiator as you have brc and the hire car option he would arrange a car for me to collect at 8.30am and tow me to the AA approved garage. Fine and dandy, head office confirms a car will be available for me prior to towing. The next morning as I am in a taxi to the car hire company they... (read more)
Dh2011's Comment
Written on: 10/04/2013
Hello, we're sorry to hear you're unhappy. We would like to address this with you. Please email the details including your full name, address, membership number and reference FOR39514 to chat@theaa.com. Regards, The AA
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★★★★★
“frustrated with the AA breakdown service received”
Written on: 08/04/2013
I had an horrendous experience last week with an AA patrol man whose attitude was beyond. My car is in the process of being towed to a garage today and it will be the first time that I am using my breakdown cover so I will let you know what happens on this forum site. (read more)
Dh2011's Comment
Written on: 09/04/2013
Hello, we’d like to address this with you, please email the details including your full name, address and membership number to chat@theaa.com with Reference FOR39443. Regards, the Official Representative of The AA.
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★☆☆☆☆
“The worst emergency service ever. ”
Written on: 06/04/2013
Waited 4 hours with 4 kids in London. Even though they knew the car had to be recovered they sent a contractor. He was pleasant but took four hours to arrive. By then kids were in a taxi heading home and it was 3 degrees above zero. He wasn't equipped to recover so broke off a few bits with a hammer! No warning just straight at it as he was late. Finally home 6 hours later, car still immobile but with £300 more damage. (read more)
Dh2011's Comment
Written on: 09/04/2013
Hello, we're sorry to hear of the delay. This is something that we would like to look into for you, please email the details including your full name, membership number and address to chat@theaa.com reference FOR39425. Regards, The AA
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★★☆☆☆
“The AA boast about the £500 cover offered by their...”
Written on: 01/04/2013
The AA boast about the £500 cover offered by their Breakdown Repair Cover. What they do not shout about is the fact that the maximum they will ever pay is actually £465 owing to the excess. Why not just be clear with people? Also, they stay very quiet about the fact that they determine the prices they are willing to pay for parts based on the prices on an internet site. Garages will seldom use this site as they do not want to wait several days for delivery of parts as it ties up their... (read more)
★★★★★
“Beyond the care and duty”
Written on: 31/03/2013 by JohnHughes7777 (1 review written)
I phoned the AA today Easter Sunday at 6.40 and reported that I had locked my keys in the boot.Was told to expect a vehicle by 7.40,The AA vehicle arrived at 7.17 and the operator immediately started to work on retrieving the keys.Every single attempt seemed to be futile but he would not give up.He eventually pulled down the back seat having gained access via a closed door and then even scooped up the keys from the boot having moved coats bags etc from the boot.He was absolutely... (read more)
★☆☆☆☆
“TOTAL WASTE OF TIME AND PEOPLE WITH A BAD ATTITUDE”
Written on: 29/03/2013 by alige
i have been a i had already told member since 2005 only ever called these numptys 1 or 2 times i broke down on monday ,THERE was snow turned into slush i had told aa that the car ball joint had snapped and would need recovering , after many many hours they finaly turned up in a transit van just to assess what i had already told THEM. the guy who came to view looked at car and said couldnt you break down on the main ROAD,!!!!!! what the hell was i suppose to do turn clocks back and do as he... (read more)
★☆☆☆☆
“I was left 6 hours waiting ”
Written on: 29/03/2013 by johnybloke
After 6 hour's of waiting for the AA and 30 seconds of inspection by the so mechanic I was told he could not make repair and worse still I found out that the AA cover offered by my bank Halifax will only take your car to nearest mechanic and not a destination of your choice with out upgrading to relay another £108 if you do it by the road side. !! Check what you are really getting from your bank!! AA! not what they were at all. Very bad show (read more)
Dh2011's Response to johnybloke's Review
Written on: 03/04/2013
Hello johnybloke. This is something that we would like to look into for you, if you do have any outstanding queries then please email chat@theaa.com with Reference FOR38918. Regards, the Official Representative of The AA
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★☆☆☆☆
“Disgusting,inhumane,incomppasionate and lack of...”
Written on: 27/03/2013
The service I received off AA (breakdown) on the night of Sunday 24th March was the most unpleasant service I have ever received from any business that I have paid a lot of money to and from whom I expected a good service. A relative had just passed away and we were leaving Leicester when my brother noticed he had a flat tyre. He called out the AA who attended within a reasonable time. AA were unable to change the tyre, nor were they able to break the lock. So we needed to be towed back to... (read more)
Dh2011's Comment
Written on: 28/03/2013
Hello, after reading your review, the scene you describe certainly doesn’t sound typical of our usual high standards. We would very much like to discuss this with you. Please email your details including full name, membership number and address to chat@theaa.com with reference FOR38567. Regards The AA
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★☆☆☆☆
“£50 TO CHANGE CAR AFTER ACCIDENT, NOT MENTIONED ON...”
Written on: 26/03/2013 by DavidLonnen
I locked my keys in the boot of my RX-8 on Xmas eve and the AA had the qickest call out time and I had no car cover at the time so decided to join. It was over £100 for the year which I find extortionate in the first place. When I took out the cover it was just to get into a car, and as the mechanic that came to fix my issue told me, these are the most frequent call outs that they get. So when asked how much it would be to cancel membership as I had only used their service for about an... (read more)
Dh2011's Response to DavidLonnen's Review
Written on: 27/03/2013
Hello, we’d like to address this with you, if you have any outstanding queries, please email chat@theaa.com with Reference FOR38484, full name, address and membership number. Regards, the Official Representative of The AA
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★☆☆☆☆
“THE OVER STRETCHED AA”
Written on: 23/03/2013
Having been with the AA for over 30 years - they have oversold themselves. A short story. Having parked in Sainsburys car park with the wife to shop, on returning to my vw passat it wouldn't start, so called the AA, and my son to take the wife home and waited. Son turned up within 30 mins and waited for the AA. I waited waited and waited, the AA informed me thay were busy, that i can understand, i am not complaining about the time 3hours in all, only to be met by a local breakdown company... (read more)
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Showing 11 - 20 of 249 Reviews
★☆☆☆☆
“Dreadful response time”
Written on: 21/03/2013
Rang AA - call answered by slow half switched on person- told me they would arrive from end of conversation until 40 mins- waited an hour and a half- no contact from them- they blamed my location and their slow server-woman on her own at 11pm on the roadside-do not go with AA!!! (read more)
★☆☆☆☆
“AA have diabolical attitude. ”
Written on: 16/03/2013
The attitude of the AA is appalling. A breakdown mechanic attended my car which wouldn't start at my home yesterday. Fair enough he sorted the problem but no one will take any responsibility that it was left in first gear on flat ground. I never leave it in first, and when I turned the ignition, it shot forward, smashed through the barrier fencing it was parked up to and rested liturally within 3 feet of falling down a steep embankment into the river. They should accept that it was their... (read more)
Yermam's Comment
Written on: 04/04/2013
what a clown you are. how can you blame someone else for your stupid mistake. tell me do you need someone to hold your hand through life? grow up admit you are a plonker and in future when starting up a car check its not in gear!!
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Makiwa's Comment
Written on: 06/04/2013
Ah, let's see. What is the first thing you are taught when learning to drive when starting a car, ah yes, ensure it's in NEUTRAL....lol.
Next time buy an 'idiot-proof' car that doesn't let you start unless the clutch is dis-engaged, (that's pressed in) and your foot on the brake....
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Akersj's Comment
Written on: 06/04/2013
Seriously? I think you should take your car back to the garage... you're clearly not intelligent enough to own one.
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Happyduuude's Comment
Written on: 05/05/2013
Sorry but you need to change your thinking.
The only thing that happened there was you had to move the gear lever.
You were already supposed to be checking it's not in gear before you started the engine, just like taking off the handbrake before driving. It's one of the conditions of having a driving licence that you can remember the driving instructions. Luckily for everyone you didn't cause injury with your lazy approach to driving, now do you realise the damage you can cause by misusing dangerous machinery. You have the nerve to blame someone else. I'd guess you have a pretty poor driving history in general. Try an advanced drivers course you might save a life or two.
READ YOUR CARS HANDBOOK
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★☆☆☆☆
“Nervous Breakdown.”
Written on: 16/03/2013
I am 75 years of age and was browsing through the reviews with regards to joining the AA,I was alarmed by what i read as i was in the motor trade all my life and ended up as Service Manager,if i provided a service similar to the AA i would be sacked on the spot,the same problems arise time after time,the service is c...p,the attitude of the staff is c...p,the whole system is c...p and not fit for purpose,it is not rocket science to chase up the breakdown staff,to keep the customer informed... (read more)
★☆☆☆☆
“Terrible!”
Written on: 16/03/2013 by bromdon
AA left my disabled OAP parent on the hard shoulders of the motorway for 1.5 hours(heavy rain at 10pm) only then to send a local garage to tow them to the services to wait for another vehicle to transport him home after another 1.5 hours. Total of 4.5 hours waiting to get home (normal journey time 1 hour) (read more)
Dh2011's Response to bromdon's Review
Written on: 19/03/2013
Hello bromdon, after reading your review, the scene you describe certainly doesn’t sound typical of our usual high standards. We welcome all feedback and I hope our member has since contacted us about their experience. Alternatively please ask them to email chat@theaa.com including reference FOR37667, we will look into this for you. Regards, The AA
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★☆☆☆☆
“Terrible”
Written on: 14/03/2013 by GarethHale (2 reviews written)
I was driving on the M62 over 130 miles from where I live in Jan 2013 when my front wheel bearing failed. It was making the most horrendus noise, so I pulled off feeling uncomfortable and called for the AA. It was -3 outside, and snowing at the time. AA informed me it would take roughly a hour to show up, then every 15 minutes, I kept getting a text saying they'll be 15 minutes later. Eventually the bloke showed up a little over 2 hours later. He test drove my car, jacked it up and... (read more)
Dh2011's Response to GarethHale's Review
Written on: 15/03/2013
Hello GarethHale, this is something that we would like to address with you, please email the details to chat@theaa.com including reference FOR37445. Regards, The AA
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★★☆☆☆
“got robbed”
Written on: 09/03/2013 by Delm0nty (2 reviews written)
Bought a brand new battery from an AA guy which cost me £80+ after my battery went dead. He then took my old battery which only needed charging, without my permission, this was after searching my car as i assumed he would leave it. They did offer a free years roadside(£64) but this does not replace the cost my stolen battery. I also asked for a jump start and was puzzled when he replied the battery i had was 'knackard' and the wrong type. I probably should have been more vigilant about... (read more)
Dh2011's Response to Delm0nty's Review
Written on: 11/03/2013
Hello, after reading your review, the scene you describe certainly doesn’t sound typical of our usual high standards. We would very much like to discuss this with you. Please email your details to chat@theaa.com with reference FOR37025. Regards The AA
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★☆☆☆☆
“Slooooooow”
Written on: 19/02/2013
Had to wait 3 hours in a cold car with 6 month baby.... Booooooooooo (read more)
Dh2011's Comment
Written on: 22/02/2013
Hello, we're sorry to hear about the delay and would like to look into this for you. Please email the details to chat@theaa.com including reference FOR35540. Regards, The AA
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★☆☆☆☆
“Won't Listen!! Waste Of Time!!”
Written on: 18/02/2013 by Abbott567
As a skilled mechanic, I ended up in a situation with a broken tyre valve on a lowered car. I informed the AA when I rang up that I needed the valve fixing at the roadside or a low loader tow truck. After 60 minutes of trying to find me a new tyre, which I repeatedly told them I didn't need they said they would send a truck. After 3 hours a van turned up... So I repeated that I needed a low loader... They then phoned me out a 3rd party truck... But they didnt specify low loader... So we are... (read more)
Dh2011's Response to Abbott567's Review
Written on: 19/02/2013
Hello Abbott567, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title Reference FOR35227. We look forward to hearing from you. The AA
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★☆☆☆☆
“RAC and AA total waste of time”
Written on: 17/02/2013 by GaryRMK
My wife broke down in Tesco car park I went to car park in my van phoned AA was told a time when time arrived recieved a text saying patrol held up on another job.When he did arrive which by now was 22.00 freezing cold i thought he would plug machine into car and find code error.But no started to strip inside of car out instead.Glove box,plastic door strips on both sides,back seat,kick panel on drivers side.After what seemed a life time said he did'nt know what was wrong.At this point i told... (read more)
Dh2011's Response to GaryRMK's Review
Written on: 19/02/2013
Hello GaryRMK, we’d like to address this with you, if you have any outstanding queries, please email chat@theaa.com with Reference FOR35325. Regards, the Official Representative of The AA
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★☆☆☆☆
“A member for c. 42 years”
Written on: 17/02/2013 by Idontknowwhattocallmyself
I have been a member of the AA for c 42 years and have called them 3 times total. First time was problem with wipers and they fixed them, no complaints. Last time was few months ago , my teenage daughter had hit an item on road that looked like a carrier bag but was metal. It was 10 pm and they said 1.5 hours to attend! Fortunately someone local could help her and the AA were cancelled. I called them for the first time in years to ask for a tow to a garage as I lost my car key to be told... (read more)
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Showing 21 - 30 of 249 Reviews
★☆☆☆☆
“Left my wife and child in the sub zero temps for four...”
Written on: 15/02/2013
Last night my wife's car had no power at all. She was 45 minutes from home and was with my ten year old daughter. She phoned the AA at 7.30pm. Firstly, the woman who answered managed to get the address wrong twice and ended up advising the aa driver they were in another county. They were told they would be seen in 30 minutes. After that they were told that things were so busy they would pass them on to a 3rd party company (this is what they do for a high percentage of their calls). This... (read more)
★★☆☆☆
“Car breaking down at my daughters house while visiting.”
Written on: 12/02/2013
I have been stranded at my daughters house since Sunday 10th February 2013. I called A.A. for assistance as my car would not start. They came within 2 hours which I was happy about and when the A.A arrived ,I told him what had been happening. He brought out a rubber hammer,banged underneath the car , told me to turn the engine on and when it stopped again he told me the fuel pump was faulty. I asked if they could get me home as I live 40 minutes away and take my car to the garage I use... (read more)
Zebbydog's Comment
Written on: 01/04/2013
What you need is a taxi, why do you expect the AA to take you home, when you do not have the correct cover?
If you want you and your car taken home after a breakdown, then pay for relay like the rest of us, or get a taxi!
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★☆☆☆☆
“An Absolute and nonsense service. Promise me they will...”
Written on: 12/02/2013 by Farhanforyou
An Absolute and nonsense service. Promise me they will get here within two hours and nearly 3 hours and still no sign of an absolute nonsense service. Would not recommend to anyone (read more)
Dh2011's Response to Farhanforyou's Review
Written on: 13/02/2013
Hello Farhanforyou, sorry to hear about the delay, we'd like to look into this for you. Please email the details to chat@theaa.com including reference FOR34776. Regards, The AA
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★☆☆☆☆
“Sadly lacking...”
Written on: 08/02/2013 by MarciaH (1 review written)
3.5hrs into 'we will be there in 2hrs' phoned for an update as one had not been received as promised only to find out that another company would be coming out and not the AA - no courtesy call to advise me of this or indeed that it would be signicantly longer than the promised 2hrs. I recrived an admission of poor service but 'sorry nothing we can do' My recommendation would be join the RAC, the AA provides A woeful service at best! Good luck! (read more)
Dh2011's Response to MarciaH's Review
Written on: 11/02/2013
Hello MarciaH,
We do aim to be with our members as soon as possible, we're sorry to hear about the delay and would like to look into this for you. Please email the details to chat@theaa.com including reference FOR34451. Regards, The AA
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Marciah's reply to Dh2011's Comment
Written on: 11/02/2013
Thank you I will be in contact however as a woman left alone in a dark country lane for 4hrs feeling very scared I feel very let down by the organisation who call themselves the 4th emergency service - there is nothing that you can do now that changes that, action at my time of need was all I wanted and indeed what I pay for.
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★★★★★
“Birthday present”
Written on: 04/02/2013
We recently (Jan.2013) joined our daughter to the AA as she is a single Mum living some distance away from us in Cornwall. Thank goodness for the AA when her VW Polo Estate broke down on the A30. She had her small son of 3 years old with her and the response time from the AA was superb.Mike Triall was the AA representative who was extremely professional and, from what our daughter has told us, went above and beyond in helping her. Thank you so very much. A very grateful parent. (read more)
★☆☆☆☆
“AA: don't use it”
Written on: 03/02/2013
Car broke down at 5.30pm in January. Have full cover. Rang AA and was told that it would be a 1.5 hour wait as they were too busy and were contracting out a local breakdown service. Told them as a lone woman stand ing on the side of the road on the grass verge and I expected faster service. Told that if I was not a woman it would be even LONGER!!! An hour late rang for update and was told the same. The local breakdown service would be with me c 7.30 or later. In the meanwhile the car was... (read more)
Dh2011's Comment
Written on: 06/02/2013
Hello, we're sorry to hear of the delay and would like to look into this for you. Please email the details to chat@theaa.com including reference FOR34003. We look forward to hearing from you. Regards, The AA
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★☆☆☆☆
“NEVER use this as your breakdown cover!”
Written on: 31/01/2013 by Hollywillmoth
My step dad thought he had the full break down cover from AA he's been paying 10 pound a month for nearly a year little did we know in our mistakes that he hadn't actually got recovery. So anyway 7pm and my step dad had broke down in downham London and they said they could be their with in 2 hours, we rang 2 hours later they said oh sorry we have no one in the area at the moment we will try get their when we can! 5 hours later! They turn upon a motorway when it's freezing cold have a look... (read more)
Dh2011's Response to Hollywillmoth's Review
Written on: 01/02/2013
Hello Hollywillmoth, there are a number of points raised in your post that we would very much like to discuss with your Step-dad. Please ask him to email into us, our address is chat@theaa.com and title Reference FOR33633. Regards The AA
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★☆☆☆☆
“AAman - wheel nuts too tight so left me...”
Written on: 31/01/2013 by HadEnuff (1 review written)
I breakdown last night with a nail in my tyre. As its late and im at a mates house i call aa. First of all i get cut off by 2 operators because they could'nt be bothered to take the call. Then an hour later when "dave the rave" turns up he spends 20 minutes doing id checks. This white, skinny, pea brain "rodney from fools n horses" wannabe with his ironed uniform and oil back hair looking like david cameron's left cheek decided he needed to frisk, search and id check my whole life before... (read more)
Dh2011's Response to HadEnuff's Review
Written on: 01/02/2013
Hello HadEnuff
This is something that we would like to look into for you, please email the details to chat@theaa.com with Reference FOR33634. Regards, the Official Representative of The AA
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★★☆☆☆
“They turned up and put a gun to my head!!!”
Written on: 29/01/2013 by jonnieboi (1 review written)
My alternator failed, called then out but had to upgrade to recovery. Fine, I was "happy" with that so paid the £33 plus £50 admin because I was already broken down. They then said that because I needed to be recovered more than 50 miles I had to pay a surcharge of £2.50 per mile for the next 30 miles, which came to another £75. When the bloke arrived he brought an alternator and told me that he would fix the vehicle by the roadside. Because he could fix it he said that he would not... (read more)
Dh2011's Response to jonnieboi's Review
Written on: 30/01/2013
Hello jonnieboi
This is something that we would like to look into for you, please email the details to chat@theaa.com including reference FOR33359. We look forward to hearing from you. Kind Regards The AA
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★☆☆☆☆
“Five hour wait in the freezing cold”
Written on: 23/01/2013 by Davewhite23 (1 review written)
I called the aa because my vehicle had broken down, I called them at 6:10pm and was quite pleased when the estimated time of arrival was 7pm maybe a little bit later because they were very busy. So I sat waiting in the freezing cold for there arrival. I then received a call from aa saying all the aa vans were busy or not in my area so they would be passing it over to another company and the estimated arrival time is now 11:15pm. Now I understand that aa the fourth emergency service may have... (read more)
Dh2011's Response to Davewhite23's Review
Written on: 25/01/2013
Hello Davewhite23
We're sorry to hear of the delay you recently experienced. We would like to look into this for. Please email the details to chat@theaa.com including reference FOR32850. Regards The AA
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See next 10 reviews
Showing 31 - 40 of 249 Reviews
★☆☆☆☆
“margaret1611”
Written on: 22/01/2013 by margaret1611 (1 review written)
hi I will never use the AA again my partner broke down last week at his mothers in cheshire which is 400 miles away from home in Scotland called out the AA was told by the guy that it was the clutch that was wrong but that is not covered by breakdown repair cover but my partner did not have the keys on him so the AA guy could not even start the car but he still said that IT WAS THE CLUTCH BUT IT IS NOT COVERED BY THE AA and he could take him home to scotland and drop the car of at a garage... (read more)
Dh2011's Response to margaret1611's Review
Written on: 23/01/2013
Sorry to hear this, please email chat@theaa.com with reference FOR32577, we would like to look into this further with you. Regards The AA.
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Margaret1611's reply to Dh2011's Comment
Written on: 23/01/2013
I have emailed you
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★★★★★
“Superb service.”
Written on: 21/01/2013
I have been with the AA for nearly 20 years and have used them on many occasions over the years: not much these days because I can afford newer, more reliable cars, though still around ten years old. I have most of the options available on my cover; roadside, homestart, stay mobile, relay.... I've always found the service to be really excellent and the cost well worth the peace of mind. Sometimes I've had to wait just a few minutes (once they pulled up while I was still on the phone... (read more)
★☆☆☆☆
“Rip off AA”
Written on: 21/01/2013 by gillytom (2 reviews written)
I have no issue with the actual breakdown service provided by the AA. I have been with them for years and only used them twice - both times they got me on the road quickly and efficiently. My issue is with the ridiculous exploitation of existing, loyal customers at renewal time. My latest renewal letter said that as an existing customer I was a entitled to a discount of 25% would therefore get a special rate of £134.90 - but for the same package online it is £99 PLUS £35 discount with... (read more)
★☆☆☆☆
“Renewed my membership without informing me for nearly...”
Written on: 16/01/2013 by kitkat_katrin
I was shocked, when I checked my online banking. The AA just renewed my membership without informing me in any ways. They said that they have sent me a letter but i havent received anything and there are may ways to inform me about an automatic renewal. And best is, that the same membership costed this time nearly double. Certainly I have cancelled the membership immediately as I dont trust a company which is taking money out of my account without informing me. I anyway did never used the... (read more)
Dh2011's Response to kitkat_katrin's Review
Written on: 18/01/2013
Hello kitkat_katrin, we would like to look into this for you. Please email the details to chat@theaa.com including reference FOR32079. Regards The AA
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★☆☆☆☆
“£665 to join and tow our car home”
Written on: 14/01/2013 by samantharobertson
Forced into taking out a second membership as realised my AA cover only covered me and not my cars. SO husband breaks down miles away from home. Had to join at top price so that now we have two memberships in one household and then per mile charge outside of 50 miles to tow a broken car home. When membership runs out for both of us we will on principle never go with the AA. It was very stressful and has thrown us into financial difficulty over the festive season. (read more)
Dh2011's Response to samantharobertson's Review
Written on: 15/01/2013
Hello samantharobertson. This is something that we would like to look into for you, if you do have any outstanding queries then please email chat@theaa.com with reference FOR31628. Regards, the Official Representative of The AA
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★☆☆☆☆
“Never go with Aa”
Written on: 13/01/2013 by James7777777
I just got letter of aa saying because I've used them a few times my policy has been canceled. If I breakdown now I have to pay 120 pound to be taken home but when I never used them for 3 years before my policy never went down in price. It a joke I will try RAC instead. (read more)
Dh2011's Response to James7777777's Review
Written on: 15/01/2013
Hello James7777777.
We’d like to address this with you, if you have any outstanding queries, please email chat@theaa.com with reference FOR31631. Regards, the Official Representative of The AA.
Reply to this comment
★☆☆☆☆
“Abandoned at Roadside”
Written on: 02/01/2013
My brother broke down in the right hand lane of a dual carriageway just before XMAS. The AA wouldn't move him, in fact they wouldn't even come out, said it was in a dangerous spot. The Police were flabbergasted, he had to use a removal firm the police recommended at a cost of £180 to himself. The AA say they're the 4th Emergency service.....what a joke....what we paying the cover for.....needless to say he's cancelling the 10 months left on his cover and my Mum is cancelling her House &... (read more)
Dh2011's Comment
Written on: 04/01/2013
Hello, we're really sorry to hear this. We would like to look into this for your brother, could you please ask him to email the details to chat@theaa.com including reference FOR30527. Regards The AA
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★☆☆☆☆
“Four hour wait at Heston Services”
Written on: 02/01/2013
Having set out from East London for Wales, my wife and I started to hear a grinding sound from our brakes and so pulled over at Heston to have them checked. We called the AA and they told us there'd be about an hour wait. An hour later they called again to say there would be further delays; and again an hour later. It took over -four- hours for a car to arrive! I don't care how busy they were, on a relatively nice day on the outskirts of London, a four hour delay in service is completely... (read more)
Dh2011's Comment
Written on: 04/01/2013
Hello, we're sorry to hear of the delay you experienced, please email the details to chat@theaa.com including reference FOR30456 so that we can look into this for you. Regards The AA
Reply to this comment
★★☆☆☆
“Poor custimas service.”
Written on: 27/12/2012 by Marekgibo
Use aa for a year, got cover for me and girlfriend, only use them 2 times, can't start the car, in one occasion battery to week, anyway quick and easy job for aa mechaniks. Time to came renew contract for another year, and they send me a new policy saying I'm we now silver members, we taking 308 pounds from your account, and previous year we payd only 200 pounds. If you go as a new costumer you get cheaper than that, what's the point to be a silver member. Just have use them again not long... (read more)
Dh2011's Response to Marekgibo's Review
Written on: 02/01/2013
Hello Marekgibo, we're sorry to hear of the recent experience you have had with one of our departments, we would like to look into this for you. Please email the details to chat@theaa.com including reference FOR30117. Regards The AA
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★☆☆☆☆
“absolutely useless”
Written on: 20/12/2012 by Mazzaholliday
I am 63 and very upset. It is 6.30 in the morning and i am trying to get to Newcastle. My son is in hospital with head and other trauma injuries. The wipers on my mini have failed in the rain. I was in a queue for almost 30 mins. When I finally got through the operator couldnot hear me. I was using an iPhone and cannot see why. The only choices as to redial and go back into the queue which I did and after 10 mins I decided to call my other breakdown over through barclayspremier. They use... (read more)
Dh2011's Response to Mazzaholliday's Review
Written on: 21/12/2012
Hello Mazzaholliday, after reading your review, the scene you describe certainly doesn’t sound typical of our usual high standards. We would very much like to discuss this with you. Please email your details to chat@theaa.com with reference FOR29335. Regards The AA
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Nomairsaif's Response to Mazzaholliday's Review
Written on: 02/01/2013
I ONLY CAN SAY AA IS RUBISH DONT GO FOR IT WASTE OF MONEY AND TIME.
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Showing 41 - 50 of 249 Reviews
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Dh2011's Response to greeno88's Review
Written on: 10/05/2013
Hello Greeno88, we're sorry you feel this way. If there is anything you would like us to address, please email the details to chat@theaa.com including your full name, address, membership number and Reference FOR41629. Regards, The AA
Greeno88's reply to Dh2011's Comment
Written on: 10/05/2013
I don't really want to chat. good / sad to see that people have the exact same experience as me. Don't think you should offer a service yousimply cannot stick to. Stick to the recovery. As for my experience. I have joined Green Flag today :)