AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“4 1/2 hours recovery!!!”

Written on: 27/05/2015 by prMcKay376 (1 review written)

Broke down at 11.40am with 2 children. Still sitting beside edge of dual carriageway at 16.25. First AA vehicle took us off road and dumped us at petrol station. Next AA guy told us car was a write off. Waiting for car and us to be taken home after almost 5 hours on a bank holiday.. Would I recommend the AA? No… Read Full Review

The Aa's Comment

Written on: 28/05/2015

We are sorry to hear this and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience so that we can help. Kind Regards, The AA

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★★★★★

“exceptional AA again”

Written on: 23/05/2015 by nonggt (1 review written)

Cant praise the chaps enough that come out, exceptional service the 4 times ive used them in the last few years. Price is a little high but you get what you pay for!… Read Full Review

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★☆☆☆☆

“Renewal ripoff”

Written on: 22/05/2015

I'll start y saying that the AA service itself is very good in my experience. However, you can only access this service via a contract of breakdown insurance which is terrible. The renewals process treats existing members with contempt. My latest renewal was quoted at £40 higher than a new customer. Loyalty means nothing. When I was called by one of AA's renewal agent, he argued, talked over me, gave me a hard sell and was generally very unpleasant. So that's it, I'm off somewhere else. Pity… Read Full Review

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★☆☆☆☆

“28 years as a member - what a waste of money!”

Written on: 07/05/2015 by Unhappy.con (1 review written)

In the 28 years I was a member, I called the AA twice. The second time was a flat tyre and the very bad advice I was given was to put some green gunk in my tyre costing addition £30 so that I could have the tyre repaired. What a load of rubbish! The tyre had to be replaced anyway. So each year the costs go up and each year I call and get a discount until this year. This year they tripled my quote - no doubt thinking I would just renew - I called a month before renewal and was assured that they… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 06/05/2015 by Andrewsblog (1 review written)

Clearly this oversized corporate machine is making far too much money from the honest motorist, let's not waste time reading my poor account of them other than let's steer clear of them and certainly do not expect any customer service from them. A complete and utter sham… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 06/05/2015 by asimriaz123 (1 review written)

Don't use AA.because i never see a poor service like AA in my life.total 5 hours they took to toe my car to gariage… Read Full Review

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★☆☆☆☆

“AA= Absolutely Awful”

Written on: 01/05/2015 by johninbacton (1 review written)

Called the AA as I has steam coming out from under my bonnet. Called AA told someone would be there within 40 mins. After waiting 50 mins I tang to be told it would be another 40 minutes. Rang again after 35 mins to be told it would be another 1/2 hour. Staff were useless and kept saying it was very busy. No apology offered and no updates given whilst waiting. In the end I cancelled the call and managed to drive home. The AA really need to improve their service and kept customers informed. I… Read Full Review

Asimriaz123's Response to johninbacton's Review

Written on: 05/05/2015

Its true same thing happened to me i m waiting from last 5 hours and still have to wait 1/2 hour ...but don't know what time they will come

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Asimriaz123's Response to johninbacton's Review

Written on: 06/05/2015

It's true same thing hapen with me.i wait 5 hours for toe truck to move my car

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★☆☆☆☆

“warranty??????”

Written on: 30/04/2015 by lewis2007 (1 review written)

A man bought a van and along side was scammed into buying an AA 12 month warranty on THE Van..6 months later the man sold the van to me....he pays£53 further to the Aa to change the name of the policy holder. The van they warranted has not changed just the name at the top...when the van went wrong they say sorry your not covered for 28 days after changing the name at the top..when I ask a...why is that the warranty doesn't stay with The Van instead of who's nameits in and B.. Why cant I claim… Read Full Review

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★☆☆☆☆

“Being lied to”

Written on: 28/04/2015 by 48Suarez (1 review written)

I was told i had a pickup on its way. after 1.5 hours i chased it up and was told he had been stuck in traffic and would be with me shortly. I then get a call from a pickup guy asking where i was. when he arrived after an hour his job card was stamped at 1 minute after i had chased where it was. I was obviously lied to and no pickup was ordered until i chased it. I will never use the AA again!!!!… Read Full Review

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★☆☆☆☆

“Breakdown and Recovery”

Written on: 25/04/2015 by Starion (1 review written)

A word to all,be wary of the limitations on AA breakdown,recovery service,you may be left at a location with no option but to call a local recovery service. I bought AA cover as I would be driving a borrowed vehicle over a long distance.When the van started making bad noises I towed it to my local garage at night (they were closed)for an inspection next day.Inspection revealed total engine failure,so as I had AA cover made the call to arrange my AA (one destination) recovery.What a shock to be… Read Full Review

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★☆☆☆☆

“The 4the emergency service?! That is a joke right?”

Written on: 18/04/2015 by Coyleke402 (1 review written)

My 17 yr old newly mobile daughter joined in a bit of a panic from her mobile, having broken down for the first time. She was the told there would be a cost for a call out as she was already broken down. This cost ranged from £89 to £189 during the course of several conversations she had on the phone with the AA at this time. I called and was given 2 different prices (5 in all!) incidentally this extra cost is not shown on their mobile site. The outcome was that she was left in the dark, in a… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 13/04/2015 by Alvarezdr260 (1 review written)

My other half broke down on the m25, due to this being a busy motorway they came to recover fast. But rather than try and fix the vehicle once of the motorway, she was left there with the advice from a there "mechanic" your engine is fu#ked!! After paying £400 quid to have recovered by a private firm turns out all that was needed was to press the fuel isolation switch in as that had activated itself for some reason. Car now runs fine again… Read Full Review

The Aa's Comment

Written on: 14/04/2015

Hello Alvarezdr260, this is something that we would very much like to address. If you haven't already been in touch, please do so via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Wonderful service!”

Written on: 12/04/2015 by Davyjan (1 review written)

We broke down in France at the start of the holiday. The AA made a terrible situation bearable and I cannot thank the European team who dealt with us enough. We had a hire car for the 3 weeks we were away , returning it to a different destination than we had picked it up from, the AA called us e few times to se if all was OK and if they could help us further. Our own car was taken back to UK to be repaired there , all this was included in our cover. We will certainly be renewing our policy… Read Full Review

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★☆☆☆☆

“waste of time and money!!!”

Written on: 12/04/2015 by Crouch71 (1 review written)

First time im writing a review ever and here it goes... Ive been waiting for long time for AA and everytime i call the center they say the driver will be there in 5min, just dont lie tell me exactly how long it will take him to come, this is my third day with AA and im aeady regreting it. i called thenthem again and the reason was they got the address wrong and i had to wait another 1hour and 20min. SO I HAD TO WALK MY BIKE HOME AND IT TOOK ME 40MIN OF WALKING, I WAS LATE FOR WORK AND NEARLY… Read Full Review

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★★★★★

“great service ”

Written on: 11/04/2015 by McElroyuc7 (1 review written)

Martin The aa man was fantastic very helpful and ensured safety at all times… Read Full Review

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★☆☆☆☆

“Unprofessional and Dimoralised staff”

Written on: 10/04/2015 by Hull431 (1 review written)

Been member for 3 years never used any recovery but on the 4th year needed small recovery and went through the frustration dealing with 10 different staff promising to AIM recovery every next hour. really unprofessional and rude staff, well trained to make small recovery a very length procedure finally recovered at 4.00 am in the morning. great loss of money, time and don't expect quality service from this so called theif reputed company AA… Read Full Review

The Aa's Comment

Written on: 14/04/2015

We're very sorry to hear of your dissatisfaction and do hope that you have contacted us to address this. If not please get in touch via our website so we can help. Kind Regards

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★☆☆☆☆

“Terrible beyond belief”

Written on: 09/04/2015 by MuhammadHerndon438 (1 review written)

Worst customer service ever (maybe joint with tv licence customer service). Would never ever recommend as they made me cry. I will never join as a member!! Oh and don't believe them when they say they will call you back!!… Read Full Review

The Aa's Comment

Written on: 14/04/2015

Hello MuhammadHerndon438, this is concerning and we would like the opportunity to address this. Please get in touch via our website as soon as possible so we can help. Thank you, The AA

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★★★★☆

“Quick, friendly, professional”

Written on: 08/04/2015 by O'Reilly387 (1 review written)

I put the wrong fuel in my car and the AA answered the phone within 5 mins, had a van out in 40 and patrol Adam 91924 was jolly and made me feel much better about the situation. I would give them 5 stars but my car has to wait to get fixed until tomorrow. No hassle though as I work from home on Thursdays. Really impressed that you get member rates through Morrisons petrol garage too. Also they quoted £70 cheaper than RAC for draining my fuel tank and towing me home. Also the lady on the phone… Read Full Review

Anon1837's Comment

Written on: 09/04/2015

I have changed my mind. The assistant on the second day made me cry. AVOID!

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★☆☆☆☆

“Poor service”

Written on: 26/03/2015 by Figueroa298 (1 review written)

When I told,the staff member I didnt want to have all the t&cs read to me over the phone , that all I wanted was a price, he hung up. I won't be buying from you AA?… Read Full Review

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★★★★★

“Worth every penny”

Written on: 21/03/2015 by MelanyPower (1 review written)

Clutch let go at traffic lights during rush hour. AA there in 10 minutes, towed the car to my local garage, home in time for tea. Don't underestate how inconvenient and expensive a breakdown is if you are not with a recovery service… Read Full Review

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