AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Bad service for a supposed 'valued' customer”

Written on: 25/06/2016 by Gatesofrome21 (1 review written)

Ive been a customer of the AA for as long as I can remember and when needed the service has been ok.With new cars you tend to get more reliability and the call outs get reduced so you would think your costs would at least remain the same.Not so in my case though. After being 'promoted' to a gold card carrying member my monthly fees somehow went up by 20% even though the previous year I hadn't even called them out!!! Explain that one!!! Asked them for an explanation and I got transferred… Read Full Review

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★☆☆☆☆

“Motcycle flat tire”

Written on: 21/06/2016 by 299Eaton (1 review written)

Must report poor service as a gold card holder had flat rear tyre on a35 very busy road had to wait 3 hours 25min for someone to turn up. Had to move my bike with flat tire resulting in more damage to tire it was a new one last week so now I have to buy another one just over a simple repair.my renewal comes up in august will not be with AA… Read Full Review

The Aa's Comment

Written on: 21/06/2016

Hi, we're very sorry to learn of the delay you experienced and hope that you have been in touch with our customer services team so that they can address this. If not please do get in touch via our website 'contact us' page, we'll be more than happy to help. Thank you

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★☆☆☆☆

“Terrible Service”

Written on: 03/06/2016 by jayjay223 (1 review written)

Van stuck in Manchester, and AA want to charge us nearly £3 per mile to get back to London, What is the point of having a membership? Absolutely disgusting, I wouldn't recommend to anyone… Read Full Review

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★★★★★

“Great service”

Written on: 01/06/2016

Broken down and contacted AA and they were out within half an hour very professional service and very efficient A big thank you to the man who towed me to the garage and took me home I would always recommend the AA… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 28/05/2016 by Smithgy1989 (1 review written)

Well taking out the full AA cover and all extras so we would have peace of mind. But that far from the truth as parts/labour doesn't cover a clutch ! Then to learn that they failed on there stay Mobile because they wouldn't except my partner card for hire car yet AA taken a payment from my partner Card and monthly payments come directly from my partner account.also again we had to find a local garage as AA guy didn't no any we were on holiday so thanks for destroying our holiday peace of mind… Read Full Review

The Aa's Comment

Written on: 31/05/2016

Hi, we're very sorry to learn of your dissatisfaction and do hope that you have spoken with our customer services team about this. If we can help with anything please feel free to get in touch via our website 'contact us' page. Thank you

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★★★★★

“Definite the 4th emergency service. ”

Written on: 17/05/2016 by EileenBushby (1 review written)

We broke down yesterday on the a69 . called the as. They responded imediately. The as man was wonderful. Very professional sorted everything out for us. I cannot say how grateful we are. Thank you… Read Full Review

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★☆☆☆☆

“Refund on cancellation”

Written on: 16/05/2016 by slMarshall456 (1 review written)

Having been a member of the AA for 47 years, I was very disappointed to discover that I was not entitled to a refund even though my policy 31/2 months old. I had to sell my car due to unforseen circumstances, so I no longer need a policy… Read Full Review

The Aa's Comment

Written on: 16/05/2016

Hello, we're very sorry to learn that after 47 years you have cancelled your membership. Unfortunately the terms and conditions of a membership if paying annually means that a refund after the 14 days cooling off period is not available. We can offer to suspend the membership for up to 3 years and do hope that all options we given prior to cancellation. If we can help with anything at all, please feel free to get in touch via our website 'contact us' page. Thank you

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★★★★★

“1st breakdown”

Written on: 14/05/2016 by Juliedavies64 (1 review written)

After having cover for last 10 years with my bank account I had to make a call out today for the first time lovely phone operator sent a text back to give me estimated time AA van there within 15 minutes had me back on the road within 10 minutes very impressed thank you for the wonderful service from start to finish… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 13/05/2016 by White169 (1 review written)

Absolute jokers! If it isn't enough breaking down,to then have to deal with these absolute lying jokers is even worse!!!!! Been with them for 17 years and I have a break down on motorway, they send a 3rd party to take us to services who goes flying past us and has to reverse farther down the motorway than he came forwards to get to us!!! Then a patrol man is on his way 3 hours and numerous phone calls later to tell me he's at the services where we are waiting which would have been great if we… Read Full Review

The Aa's Comment

Written on: 16/05/2016

Hello, speed in attending breakdowns is an important part of the service we provide. It is equally important, should recovery subsequently be required, that this is arranged promptly and meets the needs of those involved. It is never our intention to exacerbate an already difficult situation, we're sorry that our handling of your onward journey was less that satisfactory. We do hope that you have been in touch with our customer service team so that they can address this, if not please get in touch via our website, we really would like the opportunity to help. Many thanks

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★☆☆☆☆

“Shocking, absolutely shocking! ”

Written on: 12/05/2016 by alanburgess (1 review written)

My elderly mother phoned at 6pm and was told that someone would be there at 7:20. She waited until 7:40 but didn't hear anything so called back only to be told that it would now be 8:25. She queried why no one had phoned to tell her about the change in time and received a curt reply saying that they had been delayed and there was nothing they could do about it - no apology for not informing her about the change in time. My mother then waited until 8:40pm before phoning again - only to be told… Read Full Review

The Aa's Response to alanburgess's Review

Written on: 16/05/2016

We're very sorry to hear about the delay your Mother experienced. It is never our intention to leave a member waiting without any updates. We hope that your Mother has raised her dissatisfaction with our customer service team, if not please ask her to get in touch via our website 'contact us' page we'll be happy to investigate the matter

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★☆☆☆☆

“Lousy customer service”

Written on: 01/05/2016 by 1968Burns (1 review written)

Absolutely awful customer service, will never use again or recommend to anyone… Read Full Review

The Aa's Comment

Written on: 02/05/2016

We're sorry to learn of your dissatisfaction and hope that you raised this at the time to be investigated. If not, please get in touch via our website 'contact us' page and we'll be happy to address this for you.

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★★★★★

“Excellent professional breakdown repair - 1st class...”

Written on: 27/04/2016 by Alismith99 (1 review written)

So impressed with the service received from the AA breakdown recovery man who replaced the alternator on our Volvo estate which went on the A30 in Cornwall as we were returning from holiday last Friday. He went out of his way to make the repair, working in miserable weather and showing amazing patience. It took quite a while to get it done but he persevered and we were able to get home that day, late but knowing that the work had been done well. Many thanks for a great job!… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 27/04/2016

Last week we put the wrong fuel in our car, we called the AA who said someone would be with us within an hour, when the AA arrived they said it wasn't safe to tow the car so would send a tow truck. My husband waited 4 and a half hours for this! A technician from fuel assist arrived at our house but the car was still at the petrol station 30 minutes away, in the meantime my husband had been picked up and was on his way home with the car whilst the man from fuel assist was going to the petrol… Read Full Review

The Aa's Comment

Written on: 28/04/2016

Hello, we're very sorry to hear about the service your Husband received. It is never our intention to leave a member waiting. We would like the opportunity to look in to this and hope that you have spoken with our customer services team, if not please get in touch via our website 'contact us' page. Thank you

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★☆☆☆☆

“AA Breakdown - No Attempt To Diagnose Cold Start Failure”

Written on: 27/04/2016 by AdrianEvans (1 review written)

AA engineer is told engine has been firing then repeatedly cutting out on cold starts, for a few days. He listens carefully when ignition key is turned on (before cranking engine) and immediately concludes "can't hear fuel pump priming, that must be the fault"; gets under car, taps fuel tank with hammer, then says he heard something so that confirms fuel pump is the problem. Engineer then takes me to nearby garage (whose staff he knows) and INSTRUCTS them to order me a new fuel pump. Fuel pump… Read Full Review

The Aa's Response to AdrianEvans's Review

Written on: 28/04/2016

Hi, we're sorry to hear you're unhappy. If you haven't already raised this with our customer services team please get in touch via our website 'contact us' page we'll be happy to address this. Thank you

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Adrianevans's reply to The Aa's Comment

Written on: 28/04/2016

I've been in contact with Customer Services team for last 3 months. Special Investigations Executive - total whitewash. The "engineer" was about 20 years old, no experience, and I am £ 120 out of pocket for their incompetence. But I will get my money back eventually through Small Claims Court - and next year I will leave the AA.

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The Aa's reply to Adrianevans's Comment

Written on: 02/05/2016

Thanks for letting us know you've been in touch with the customer service team, we're sorry you remain unhappy. If we can help with anything further, please feel free to contact us. Thank you

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Adrianevans's reply to The Aa's Comment

Written on: 09/05/2016

I've now confirmed the problem to be the coolant temperature sensor on the cylinder head. Taking off the electrical connection wire forces the engine computer (ECU) to switch to back-up mode - as described in Haynes manual - and the car starts immediately.

Conclusion: the AA are useless and I'll take them to Small Claims Court.

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★☆☆☆☆

“ABSOLUTELY TERRIBLE SERVICE”

Written on: 16/04/2016 by 428Rodgers (1 review written)

I called the AA when car broke down miles from home and was told as I was a priority (lone parent with a disabled son) that they would be there within the hour. Hours went by and when he finally arrived he was extremely aggressive and kept telling me that he was doing me a huge favour by coming out to us and that he didn't have to - even though I had full cover. He then asked for my AA card to prove that I was actually a member which I gave him and he looked at it and threw it at me saying… Read Full Review

The Aa's Comment

Written on: 16/04/2016

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★☆☆☆

“rip off ”

Written on: 09/04/2016 by xenop (1 review written)

I had cover for over three years and never needed to claim. Today I have now been waiting for over two hours with three children with me. Absolutely unless. Would not recommend, Infact a passers-by said to me good luck they will tell you that they will arrive within the hour and then tell there's been a delay and tell another delay. so then I had the app installed and it is exactly what the passers-by told me. Now if that's not confirmation of how bad the AA are what else will. Sum it up in a… Read Full Review

The Aa's Response to xenop's Review

Written on: 09/04/2016

Hello, we're very sorry to hear about your dissatisfaction, it's never our intention to leave a member waiting. There are many factors that can affect our arrival time such as demand in service, traffic, weather. We hope that you have spoken to our customer service team about this. If not, please get in touch via our website 'contact us' page. Thank you

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★☆☆☆☆

“Rubbish”

Written on: 24/03/2016 by Matthewu1 (1 review written)

The AA left me pretty much stranded for 9 hours despite being a priority (ie lone woman on her own several hours away from home). Whole catalogue of disasters one after the other, including sending the patrol to the wrong destination and sending the pick up truck to the opposite end of the country to where I wanted to be dropped off. I had to spend hours and hours on the phone. I have not received an apology and despite being over a year they still haven't provided an explanation as to how or… Read Full Review

The Aa's Comment

Written on: 24/03/2016

This is concerning and we would very much like to help. Please contact us via our website 'Contact us' page and we will be happy to log and investigate this for you as soon as possible.

Thank you,
The AA

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★☆☆☆☆

“Worst service in my life”

Written on: 11/03/2016 by Schroederxg1976 (1 review written)

Call for aa 10 am to repor wat my car break down in london.i recive txt recovery coming at 2.15pm.recovery take me 16.15 half way from london to leicester than deader recovery reloud my car and we start moving after 30 min he sed he have his break.he stop in service forest east leicester and the driver told me im not alow to be in the car when he have brake so i fit nicely for 45 min on the floor in side service coz is no place where to sit.he finish his break my car drop near home 9.48pm.my… Read Full Review

The Aa's Comment

Written on: 15/03/2016

Hello Schroederxg1976, we're extremely sorry to hear about the delay you experienced, it is never our intention to keep a member waiting. We hope that you have raised your dissatisfaction already if not please feel free to get in touch via our website 'contact us' page and we'll be happy to investigate the delay. Many thanks

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★☆☆☆☆

“No faith in the AA”

Written on: 10/03/2016 by Hannah.34 (1 review written)

Yesterday evening at 9:15pm I was driving with my 3 year old and 7 month old home from a long journey and unfortunately drove through a pothole along the dual carriageway which ripped my tyre to shreds. I pulled over and called the AA who said I was a priority case and said someone would be with me within the hour. I took my baby and 3 year old out of the car as the car was on a slip road and not safe to remain in it. We stood in the cold, dark and drizzle for an hour, both children crying. No… Read Full Review

The Aa's Response to Hannah.34's Review

Written on: 11/03/2016

Hi, we think it is important to start by offering our apologies on behalf of the AA. It is never our intention to leave a customer waiting.

Our resources are planned to meet and exceed our members demands for service. In most cases we do meet these expectations however when faced with unexpected work-loads, severe weather or factors beyond our control, our call to arrive time can be affected.

We're glad that you have raised this already. If we can help with anything else please get in touch via our website 'contact us' page.

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★☆☆☆☆

“What a shambles of a company”

Written on: 05/03/2016 by SpackyB (1 review written)

The AA is a total joke. After breaking down at 11.20 this morning and being told I was a priority as I was in a dangerous place, I was recovered by 1 of their sub contractors and taken to the nearest services about 3 miles down the road. I was then told by the driver that even though he was available to take me home, which my policy covered me for, after checking with the AA they wouldn't authorise him to do so. Instead the AA themselves would sort it out from the services. So after speaking… Read Full Review

The Aa's Response to SpackyB's Review

Written on: 08/03/2016

Hi, we are very sorry to learn of your experience and do hope that you have raised this with our customer services team. If not please get in touch via our website 'contact us' page and we will be happy to help address this. We look forward to hearing from you.

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