AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“I wouldn't recommend even to my worst enemy”

Written on: 19/12/2014 by Sanka_Illangakon (1 review written)

I was on the way to London on 16/12/14 when my car broke down in the middle of A41 (Aylesbury to Watford). The car came to a halt suddenly and I didn't get to a safe place and stopped in the 1st lane on the highway with 2 half of my car blocking the speeding traffic. My wife called the AA (we had the breakdown cover with Halifax URCA) at 7am and mentioned that we're not in a safe place and are blocking 1 lane of a 2 lane highway. The 1st estimated time they gave was 9am and then we got another… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 16/12/2014 by Baronh105 (1 review written)

I took AA out for breakdown. My car broke down so I called AA out first time I have used them. Now they refuse to pay out because they said I had no insurance on the car. The facts are I did have insurance but changed it when I knew the car would take 5 days to be repaired. I have never known such a disgraceful company. I urge you not to use AA they will find any excuse not to pay out. They are in my eyes not trustworthy people… Read Full Review

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★☆☆☆☆

“Read the small print, THEY WON'T ALWAYS RELAY YOU”

Written on: 08/12/2014 by pete.stephens1 (1 review written)

I've been a member for many years (apparently a gold member whatever that means)! Anyway my wife broke down 10 miles from our house and called the AA. The AA diagnosed contaminated fuel, although we had full cover and road relay they will not relay the car as its considered "HUMAN ERROR" so left my wife stranded where she broke down.. So bare that in mind when you sign up with AA they will only recover you in certain circumstances. Of course you would have never have known that so be aware… Read Full Review

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★☆☆☆☆

“27% price increase , cancelled with a 10 years membership ”

Written on: 07/12/2014 by vbStuart293 (1 review written)

Out of 10 years with them I just used on 3 occasion, 2 times car immobiliser activated with neighbours frequency and once plug problem which he replaced for 50 pounds for a part cost 17 pounds. Priced increased forced to leave, value for money 0 star… Read Full Review

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★☆☆☆☆

“This not an emergency breakdown service ”

Written on: 05/12/2014 by SkinsmanT (1 review written)

I broke down on the M25 at 17:05 rang the AA and was told I will be picked up by 18:30 to get taken to a safe location no one turn up when ring the AA told me 10 minutes the recovery should be there no one turn up I was eventually picked up at 20:07 taken to petrol station where a patrol turn up only to tell me I have to wait 90 minutes for a tow truck which eventually turned up at 22:03. To be frank I wo have rather pay to have private recovery lot less mess around The AA is useless use… Read Full Review

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★★★★★

“AA is the best breakdown recovery services in UK ”

Written on: 04/12/2014 by Tanvii (1 review written)

Fantastic services I have received today !! Thank you AA customer service and excellent , polite repair person(LG61G..) . many thanks again… Read Full Review

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★★★☆☆

“27% increase in Cost despite 31 years with the AA.”

Written on: 02/12/2014 by Gustafson243 (1 review written)

I have been a member of the AA for over 30 years and the few times I have needed them the service I received was good. However this year they want to increase my annual charge by more than 27% on what I paid last year. I have had no major call outs in the past 12 months so there is no reason for this increase. Typical big company no loyalty to loyal members. The amount they wanted is the same amount that a new customer would have to pay. AA, I would have been with you another 20 years… Read Full Review

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★☆☆☆☆

“NEVER BUY AA REPAIR WARRANTY. THEY ARE CHEATERS”

Written on: 27/11/2014

I have AA car warranty for my audi A6. few month later i developed problem with my flywheel so upon recommendation from AA patrol man i sent the car to a VAT garage. The car was repaired and when the AA was called they sent someone to come and inspect my old flywheel. according to the technician he said my flywheel has been damage for years so the AA refuse to pay by claim. CCTV FROM THE garage show the technician did not even touch the flywheel when he arrived in the garage. I have been… Read Full Review

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★★★★★

“AA brake down service ”

Written on: 24/11/2014 by Giles90 (1 review written)

My husband and I were on our ways to Bournmouth on the 01/11/14 when out of the blue our car broke down. Called the AA and a staff member said someone would be with us in 30 minuets almost 1 .1/2 hours and a very friendly man came out to us We had travel almost 100 miles and I was not in the best of moods by then. The AA patrol man did everything he could gave us options but because we had to pick up our son from Heathrow airport on the Monday we had no choice but to turn and go home and… Read Full Review

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★☆☆☆☆

“AA and what their mechanics think of us.”

Written on: 17/11/2014 by JimShos (1 review written)

Having been a member for a good few years I decided to cancel. I called their office and explained that I was cancelling and after a bit of back and forth with the call taker (who was very nice) they accepted my decision. In the following moth I received various calls from them asking if I would reconsider, this is to be expected nowadays but as I had already signed with another firm my decision was final and I thought that was the end of the story. Well no it wasnt. I received my monthly… Read Full Review

The Aa's Response to JimShos's Review

Written on: 18/11/2014

Sorry to hear about this. Although we couldn't trace your record of cancellation, we should just have issued a refund. Please could you contact us with your membership number and we will arrange it.

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★☆☆☆☆

“sad sad sad”

Written on: 12/11/2014

My car broke down and I call the aa at 11.35pm the guy answer the phone was roude because I didn't know the location I was in, but I managed to find the location I told guy location number on the M1 he told me that there will be someone with me in 1 hour. at 12.30am I get call from the aa recovery guy saying that he can't find me I asked him where he was he told me his in Northampton I told him I'm in London on the M1 he said call the aa back so I did I spoke to defrent person this time… Read Full Review

The Aa's Comment

Written on: 13/11/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“The AA-Disgusting rip off merchants!!”

Written on: 11/11/2014 by CameronZimmerman346 (1 review written)

Everyone that is with the AA should leave! No loyalty whatsoever! I have all the cover and never used it. Most years my cover has been £100, this year they have the cheek the send me a renewal of nearly £300!! Yet, if you call them, (before they steal out of your account and earn interest on your money before your renewal date) they reduce it by over HALF! That is disgraceful don't you think! Look at how much they have overcharged just because they hope people ignore the letter and carry on… Read Full Review

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★★★★★

“Awsome customer service”

Written on: 11/11/2014 by MartinW70 (1 review written)

11/11/14, Spoke to a very polite gentleman called Connor,he works in renewels dept based in Manchester and was able to help me out. My cover last year cost me £152.29 with a five minute call to Connor he managed to reduce this years payment from £213.91 to £164.99. WELL DONE AA I will be here for another year and beyond. ALWAYS worth a 5 min call to the renewels team Martin W (Lincoln)… Read Full Review

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★☆☆☆☆

“Woman on her own at night - no recovery vehicle”

Written on: 11/11/2014

I have been with the AA for a long time and have previously thought them to be reliable - haven't actually had to call them out in over 5 years. However, my wife had a problem with her gear box at night in a public car park and the response from the AA was frankly appalling. She called them at 6-20pm and was initially told a recovery vehicle would be there by 7pm. At 7-15pm she had to ring them again and this time was told that no actual AA patrols were available, but a private contractor… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 10/11/2014 by Pritchards (1 review written)

Call the AA helpline, spoke to a very polite lady how took my details and explaned what i needed to do and she told me there would be some one with me within 35 minutes, the engeriner arrived 10 mins earlier than scedualed. He was very polited explained everything to me and i though omgosh this is going to cost me a arm and a leg to fix and my engine had over heated then he said iv manged to fix it. and explained what i needed to do next. thank you to all at AA… Read Full Review

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★★☆☆☆

“They used to be much better.”

Written on: 08/11/2014

I have been in the AA since 1971 with minimal call-outs in all that time. I have always thought very highly of the service they provide, that is until my last call out. It was late morning on a weekday and I had a puncture on the M6. It took the AA one hour and 57 minutes from inital call to arrival. Even after all that time, it was not an AA patrol, but a breakdown truck from 65 miles away in St Helens (or so the man said). Oddly, he was kind enough to give me a card from a tyre and exhaust… Read Full Review

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★★★★★

“Can't fault the service ”

Written on: 08/11/2014 by Webster170 (1 review written)

Car broke down called the help line .explained that I had to get to work I could get a lift would be home for 1 .they arrived with in the time I was home text me to say they would be with me in 10 mins as the man knocked at the door .fixed the car on the door step .what else could you want . … Read Full Review

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★★★★★

“The AA Man went above & beyond his job to help”

Written on: 07/11/2014

The AA Man went above & beyond his job to help us when we broke down on our way for a weekend break away in Thornham, Norfolk. The AA man managed to get us to a garage who kindly lent me, my Mum & two large dogs a car to get to our destination that was 30 miles away. The AA man was friends with the owner of the garage AVR in Kings Lynn, who fixed my car it was the alternator like the AA man had diagnosed at the roadside, all was fixed and my car was ready to collect lunchtime the next… Read Full Review

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★☆☆☆☆

“waited 3.5 hrs for nothing”

Written on: 05/11/2014 by Arnold401 (1 review written)

Mucked around by office staff,no recovery… Read Full Review

The Aa's Comment

Written on: 06/11/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Failure to load”

Written on: 05/11/2014 by JaguarDriver (1 review written)

on Wednesday 15th October I was involved in an incident on the M6 in Staffordshire. Having AA breakdown cover though Lloyds Bank i contacted the AA. Although the incident was an accident and therefore not covered by AA breakdown they said that they would remove me from the Motorway to a place of Safety. All that is fair enough and honourable. However the treatment given to me from that point was deplorable and they have added insult upon insult. They sent a breakdown truck that was not… Read Full Review

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