AA Breakdown Cover Reviews

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AA Breakdown Cover go to www.theaa.com
2 stars
Average rating for this product is: 2 out of 5

From 3 ratings and 55 reviews

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Average Ratings for AA Breakdown Cover

  • Speed of response2.2 stars
  • Customer service2 stars
  • Value for Money1.7 stars
  • Reviewer Ratings1.9 stars
  • Overall Rating2 stars

55 Reviews For AA Breakdown Cover

  • nerosaki Rank: Staff Sergeant 14th Oct 2009

    Reviewer rating: 1 stars


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    These guys drive me mental! I had to call them out once and they left me hanging around with no info for hours. Since I cancelled they have constantly plagued me with "come back" messages - they seem desparate! No wonder, if everyone else is leaving them because of rubbish service.

    I have told them to stop contacting me, but apparently they cannot even get that right!

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    Very disapointing, when i purchased a brand new honda motorcycle, i recived free breakdown cover with the AA.
    i had only ever herd good things about the AA, and never expected to need to call them out as the bike was brand new.
    Well... when a nut on the exaust bracket came loose, i had to call them out. (because if i had tightened it myself i would void the warrenty). a man came out and was here within 30minuites, very please with this, however he was not a bike mechanic... even though they knew ...

  • glenc Rank: Lieutenant-Colonel 24th Sep 2009

    Reviewer rating: 5 stars


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    I was surprised to see negative reviews of the AA. I used them for about 6 years with my car (until I got a new car that had free RAC cover).

    I only had to use them a couple of times, but both times they were excellent. They came out very quickly indeed, the guys that came out were knowledgeable, polite and efficient.

    One time my car broke down at home and I didnt have the home cover, but they were kind enough to upgrade me on the phone so that I could get someone to come out to repair my ca ...

  • CKE Rank: Corporal 23rd Sep 2009

    Reviewer rating: 1 stars


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    AA Breakdown Cover benefits financially from the automatic renewal system for breakdown cover. The terms & conditions state you will be sent a renewal notice informing you of the charge and renewal date. What happens if you don't receive a renewal notice... you are only aware your policy has been renewed when you see they have taken the money out of your bank account. If you call and ask why you were not notified they will tell you a renewal notice was sent by post and yet when I asked the cus ...

  • Guest 3rd Sep 2009

    Reviewer rating: 1 stars


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    I was a holder of AA Roadside Brakedown Cover and my screen wipes broke down during a rain. The Patrol was unable to fix it and gave me a report and said that this will be fixed an no cost for me at authorised garage. After one week I was told by the authorised garage that I have to pay the bill myself because AA refused to pay.
    What am I paying AA for than???
    I was left with 116 pounds bill just for checking what is wrong with the wipes. AA said they WILL NOT COVER anything.
    DO NOT PAY THEM ...

  • Guest 15th Aug 2009

    Reviewer rating: 5 stars


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    Ive been with the AA recovery for motorcycles and cars for over 10 years and never had any problems.
    They were prompt and called and txt me to advise arrival time.
    They have never let me down, even when my battery failed, they relayed me back home and didnt try to sell a battery to me like some do!

    Even gave very good advice with an import car I owned and had broken down at home.

    Highly reommended.

  • Guest 5th Aug 2009

    Reviewer rating: 3 stars


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    My last 2 callouts to the AA have both been frustrating. The actual mechanics have been brilliant, but the customer service team were unhelpful. Both times i have had my pregnant wife (37 weeks ) in the car and my 3yr old and both times placed on high priority, both waits have been 1.5 to 2hr waits despite being a priority.
    On calling up to query the whereabouts, both times i was told on there way, or delayed, doesnt give me much confidence in their priority service if my wife was on her own..

    ...

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    One word. Awful. My wife had a puncture and had our baby daughter (< 1 year old in the back). She called the AA to ask for assistance. She informed them of the situation.

    She was then asked whether she had a spare. She confirmed that she did. She was then asked where the spare was. She said its in the boot of the car. She was then asked EXACTLY where is the spare. She said she did not know EXACTLY where it was, other than she had seen it in the boot of the car.

    The AA refused to send someone ...

  • Guest 26th Jul 2009

    Reviewer rating: 1 stars


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    My daughter was one her own and in an accident on the motorway which wasn't her fault. The car was undriveable so she phoned the AA to be told: 'Sorry but we don't come to accidents we only come to breakdowns'. She was quite distressed about this as she had full cover; her boyfriend had to telephone an independent breakdown company to bring her home. This cost over £300. Wouldn't touch them with a barge pole. She's with the RAC now and they come to ACCIDENTS!!! You've got a friend? You mus ...

  • Guest 29th Jun 2009

    Reviewer rating: 4.5 stars


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    We have been with the AA since 1994 we have had various call outs over that time some on the motorway, some homestart and also out in the sticks.

    The AA have always been prompt and the staff we have found to be exceptionally helpfull

  • Guest 3rd Jun 2009

    Reviewer rating: 4.5 stars


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    Brilliant Service, parked in a dead spot where for some reason my car wouldn't start, through such a simple fault and the patrol man towing me local. rectified the fault straight away. not really a mechanical fault, but the service was exceptional...well done AA Breakdown Cover!!!

  • ijr900 1st Jun 2009

    Reviewer rating: 0 stars


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    Called the AA after i got a flat tyre after hitting a pothole,80miles from home ,8.30pm only to be told this is an road traffic accident and as such i was not covered,was gven the option of paying 102 pounds to be taken to a local garge which was useless,will not renew with aa and am calling round other organisations to see what their cover is like

  • bee Rank: Staff Sergeant 14th Apr 2009

    Reviewer rating: 4.5 stars


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    I've paid extraordinary amounts to the AA for full cover (Europe, homestart, get you home, etc) over the past 15 years and never needed to use them until a year ago since when I've called them FOUR times! FIrst, Europe Cover - flat battery in France - french depannage man turned up to the hotel within the hour and got us going.Second - flat battery at home the day I had to take the car in for repair - got the car going and followed me to the garage to make sure I was OK - brilliant!Third - flat ...

  • deanoaxelrod Rank: Corporal 6th Apr 2009

    Reviewer rating: 0.5 stars


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    I have cancelled my AA membership
    The reason is the very poor service.
    My car broke down with a coil pack defect. They sent a tow truck after 2 hours which was 3 City Recovery (not AA) and this tow truck itself was leaking oil so they were not able to recover the car until next day despite it being parked in a dark car park all night.
    The RAC are much better.

  • magic55 5th Feb 2009

    Reviewer rating: 0 stars


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    last summer, our car broke down in cornwall. it was 8pm and i had a 4 year old and a 10 month old in the car. the AA sent a very charming member of staff to tow us home. it took him about an hour and a half to get to us which was fine as we expected this length of wait.

    at 2am, the AA, having read the small print of our contract decided that they weren't going to tow us home, they'd tow us to the nearest garage to sort the car out. by this time, the children had been screaming since about ...

  • CS87 3rd Feb 2009

    Reviewer rating: 2.5 stars


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    AA is generally a good company but by no means the cheapest. Moreover the breakdown cover that they offer as standard (which was an annual premium of £60) only included towing our car for 10miles (which was not disclosed to us at the time of purchase). This meant that when my partner and I broke down on the M62 by Warrington we got towed to the nearest petrol station and had to call family and friends to get back home. NOT impressed.

  • steveben 29th Jan 2009

    Reviewer rating: 0 stars


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    AA Breakdown Cover hss sympathetic Call Center staff. I had a tyre blow out last night. I was on the A41 just north of the M25 at Hunton Bridge, Watford.

    I placed a call with the AA Breakdown Call Centre at 19:53. I was told that I should expect a patrol to be with me by 21:00. A little over the hour but it was a cold and wet night and there was football on the radio to listen to, so OK. At about 20:50, just after half time, I received a call from the AA informing me that the patrol had be ...

  • AT 10th Dec 2008

    Reviewer rating: 4 stars


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    A bit surprised to see so many negative reviews of the AA. I have been with them twenty three years, during which period, I have contacted them maybe a dozen times.
    Apart from one occasion on a brutally cold morning where the world and his wife had probably broken down, they have arrived within the hour (usually much faster). The patrol staff are unfailingly polite, pleasant and professional and they have always been able to sort the problem and get me moving again.
    On one occasion, a few years ...

  • Leigheastbourne 7th Oct 2008

    Reviewer rating: 0.5 stars


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    Avoid their "service" is my opinion. I had a baby and toddler locked in the car on a hot day when the key malfunctioned. AA told me they would be an hour to arrive (Note: I was in Eastbourne NOT Outer Hebrides). I had no choice but to call the fire brigade. Complaint never responded to by AA. The A A answered my call-hence 1 out of 10 rating...

  • pamelaruth 1st Oct 2008

    Reviewer rating: 5 stars


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    Wouldn't be with out them. I've had them out 3 times this year alone. can't fault them at all. each of the drivers were brill, they fixed me up and got me on my way. they came out really quicky too. best servise i've ever had. highly recommend.