AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“A year ago I received my renewal quote of £183.00 (...”

Written on: 27/01/2015 by Steelman1828 (1 review written)

A year ago I received my renewal quote of £183.00 ( Gold membership - which I did not ask for) having previously paid around £120.00 ( with 19 years loyalty ) I contacted them to terminate my renewal and to inform them I could get similar cover for £116.00. The lady on the phone very kindly reduced my premium to £116.00 for gold cover. Thankyou I said. This year my renewal arrived - £201.00 gold cover. I have just contacted them to ask what the hell they are playing at, how can I renew… Read Full Review

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★★★★★

“Great service from Ian (West Yorkshire)”

Written on: 24/01/2015 by Ktlovee (1 review written)

Fantastic service from the man I dealt with last night in Huddersfield when I broke down in the middle of New North Road. Couldn't fault it. He called me immediately reassuring me he was on his way as I was on my own and when he arrived which was within 20 minutes he was so helpful and pleasant! If only everyone in the service was like him!!… Read Full Review

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★☆☆☆☆

“Un-suspended my account 2 years after cancalled”

Written on: 24/01/2015 by Nigelg256 (1 review written)

Two year after I cancelled my account with the AA I received a letter which said they were unsuspending my account and that they would in the following month automatically take the following years renewal premium from my account. This is an unbelievable action by this organisation. Do not sign up with the AA… Read Full Review

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★☆☆☆☆

“Worst service - waste of money”

Written on: 21/01/2015 by 453Chaney (1 review written)

Last night, I was out in the cold stranded with my premature baby - car brokedown - called aa - said half hour then kept changing ETA till it was 10 at night cold and freezing with my asmatic baby - AA customer care does not care what situation u r in - they r never going to be there for you - I have paid for premium service with relay stay breakdown and repair for about 9 years - so much for loyalty- anyways this is a plea to all fellow drivers NEVER to waste money on AA. No value for human… Read Full Review

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★☆☆☆☆

“3 hours to reach a busy location in London greenwich”

Written on: 21/01/2015 by fcHansen4 (1 review written)

Called them for help while car broke down , after 3 hours still waiting for them let attend the case, never again , especially on this cold climate… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/01/2015 by ZoeyBerry (1 review written)

I've been a member for 22 years but this year (as usual) they wanted to impose a huge price increase(from £118 to £252). Normally I phone them and they reduce the figure to what I have roughly been paying for the last few years. This time they would only come down to £164. There are so many other breakdown services out there offering better value and with extra cover. All the telephone sales staff go on about is their fantastic service and huge network of patrols. Anyway so much for loyalty… Read Full Review

Pulltheotherone's Comment

Written on: 17/01/2015

My daughter broke down on hard shoulder of motorway in Kent 17/01/15 at 3.30pm, she had to join AA then, was told patrol officer would be with her in 40 mins., this did not happen and she was a further hour, now getting dark she waited up a bank cold and AA say this was a priority. In the end Police and Highways Agency called. 4 hours after breaking down she had to pay another £87 on top of £167 to be towed back 44 miles. Only one AA person spoke with understanding, the others were not customer friendly, the worst who was a Team Manager lady was uncaring, rudely over speaking me, and absolutely awful, a dreadful example of customer care. A complaint will be lodged with AA CEO on his email. They don't guarantee E.T.A. times to attend, even for emergency and vulnerability situations. They didn't tell my daughter that but couldn't wait to take her money on debit card first.

Meanwhile and later, the RAC told her they could be have been there within 40 minutes and considerably cheaper and more courteous.

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★☆☆☆☆

“The WORST service I have ever experienced”

Written on: 15/01/2015 by JR1960 (1 review written)

I am so stunned as to the way that I was treated by the AA last night that I feel moved to write this review - I have NEVER felt the need to do this before. I was left waiting alone in the dark and cold no food, water or toilet facilites for 4 hours last night and when I contacted the AA the way in which they spoke to me was shocking. They could not care less about my circumstance - it is a long time since I have experienced such bad service. PLEASE DO NOT RELY ON THE AA TO BE THERE FOR YOU… Read Full Review

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★☆☆☆☆

“hopeless ”

Written on: 14/01/2015 by 111Bartlett (1 review written)

Broke down at 3.40pm. They said 25 min rescue. 45 mins later they sent another break down company to tow us off the m6. Got towed off to a safe place and was told an aa recovery would come and take us home6pm. Waited half hour and called aa they said 10mins. Waited 15 called them back they said 20mins waited half hour called them back and they hung up on me. In the end the same recovery man that got me off the m6 came back at 8.30 to take us home. It took them nearly 5 hours to get us home and… Read Full Review

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★☆☆☆☆

“AA has a very BAD service!”

Written on: 08/01/2015 by ConnorGentry (1 review written)

I used them for a flat before and they could deal with that fine? However when a real problem happens or you break down in a dangerous spot they are no were to be seen. AA has a Bad Bad service by the road side and customer service too. Do not use this service in any way shape or form. Please use a different company for your breakdown cover. Clicked 1 star because I had to so I could leave this review to save others from this SHAM of a business, would have given no stars if I could have. AA… Read Full Review

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★☆☆☆☆

“AA has a very BAD service!”

Written on: 06/01/2015 by thetruth15 (1 review written)

I used them for a flat before and they could deal with that fine. However when a real problem happens or you break down in a dangerous spot they are no where to be seen. AA has Bad, Bad service by the road side and customer service too. Do not use this service in any way shape or form. Please use a different company for your breakdown cover. Clicked 1 star because I had to so I could leave this review to save others from this SHAM of a business, would have given no stars if I could have. AA… Read Full Review

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★☆☆☆☆

“Absolutely Terrible Service!”

Written on: 05/01/2015

I have AA breakdown cover with my Lloyds Bank Account. I specifically kept that bank account and paid the fees because I thought that the AA breakdown cover was worth it and might come in handy one day. How wrong I was! After years of paying out for it and never using it, we had to use the service today for the first time and it was a terrible! We broke down about 20 minutes drive from home at 11.00 am. We were told that someone would be with us between 12.15 and 1.00 pm. This was longer than… Read Full Review

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★☆☆☆☆

“AA ? Never again !”

Written on: 03/01/2015

From 10:30 to to 5:30 pm, That's how long it took the AA to get the right recovery out for my classic Vespa despite me telling them from the very start it needed to be recovered !!!!! They just don't have a clue with keeping up with the times and with the ever growing trend for motorcycles, especially in LONDON, nor can they organise a .... up in a brewery ! Wake up fools and listen to your paying customers. Thanks for destroying my whole day up once again ! 2-01-2015… Read Full Review

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★☆☆☆☆

“Took 3 hours to arrive with small child with me”

Written on: 02/01/2015 by Aaisrubbish (1 review written)

Awful service. Called 8.20 am. Told I was a priority as had a small child with me and that some one was on their way estimate 30 to 40 mins. Received a call 10 mins later to say they would be with me in 10 mins. Received another call one hour later to say estimated time now 2 hours. Received another call to say we are priority again and will be 40 mins. Eventually arrived at 11.15am. Disgraful service… Read Full Review

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★☆☆☆☆

“How can the AA justify nearly £300 for breakdown cover?”

Written on: 29/12/2014

after receiving my breakdown renewal quote I decided to have a look at alternative cover as I felt £281 was a bit too steep.. One of the AA main competitors quoted me a much better price and with £30 fuel back over the year as well. So I called the AA and told them that even though I'd been a member for nine years I would be going else where for cover unless they could do me a better price then the £281 originally quoted. The best they could offer was 15 months cover for the original price… Read Full Review

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★☆☆☆☆

“I wouldn't recommend even to my worst enemy”

Written on: 19/12/2014 by Sanka_Illangakon (1 review written)

I was on the way to London on 16/12/14 when my car broke down in the middle of A41 (Aylesbury to Watford). The car came to a halt suddenly and I didn't get to a safe place and stopped in the 1st lane on the highway with 2 half of my car blocking the speeding traffic. My wife called the AA (we had the breakdown cover with Halifax URCA) at 7am and mentioned that we're not in a safe place and are blocking 1 lane of a 2 lane highway. The 1st estimated time they gave was 9am and then we got another… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 16/12/2014 by Baronh105 (1 review written)

I took AA out for breakdown. My car broke down so I called AA out first time I have used them. Now they refuse to pay out because they said I had no insurance on the car. The facts are I did have insurance but changed it when I knew the car would take 5 days to be repaired. I have never known such a disgraceful company. I urge you not to use AA they will find any excuse not to pay out. They are in my eyes not trustworthy people… Read Full Review

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★☆☆☆☆

“Read the small print, THEY WON'T ALWAYS RELAY YOU”

Written on: 08/12/2014 by pete.stephens1 (1 review written)

I've been a member for many years (apparently a gold member whatever that means)! Anyway my wife broke down 10 miles from our house and called the AA. The AA diagnosed contaminated fuel, although we had full cover and road relay they will not relay the car as its considered "HUMAN ERROR" so left my wife stranded where she broke down.. So bare that in mind when you sign up with AA they will only recover you in certain circumstances. Of course you would have never have known that so be aware… Read Full Review

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★☆☆☆☆

“27% price increase , cancelled with a 10 years membership ”

Written on: 07/12/2014 by vbStuart293 (1 review written)

Out of 10 years with them I just used on 3 occasion, 2 times car immobiliser activated with neighbours frequency and once plug problem which he replaced for 50 pounds for a part cost 17 pounds. Priced increased forced to leave, value for money 0 star… Read Full Review

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★☆☆☆☆

“This not an emergency breakdown service ”

Written on: 05/12/2014 by SkinsmanT (1 review written)

I broke down on the M25 at 17:05 rang the AA and was told I will be picked up by 18:30 to get taken to a safe location no one turn up when ring the AA told me 10 minutes the recovery should be there no one turn up I was eventually picked up at 20:07 taken to petrol station where a patrol turn up only to tell me I have to wait 90 minutes for a tow truck which eventually turned up at 22:03. To be frank I wo have rather pay to have private recovery lot less mess around The AA is useless use… Read Full Review

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★★★★★

“AA is the best breakdown recovery services in UK ”

Written on: 04/12/2014 by Tanvii (1 review written)

Fantastic services I have received today !! Thank you AA customer service and excellent , polite repair person(LG61G..) . many thanks again… Read Full Review

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