AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Useless with time esp with emergencies. ”

Written on: 26/07/2014 by Unhappybunny25539282727189 (1 review written)

I called at 8:45 and they didn't come till 1:30am. They didn't advise me that I could get the recovery team to transport my car to my home or garage, the guy who came from the AA said it was best left where it was which was easily about 30/45 mins away from my home. He then mentioned I should call in the morning for the AA to get specific parts for my car and to arrange a time for them to come.. So I did. The next evening came and they sent someone without the parts.. Which was absolutely… Read Full Review

Dh2011's Response to Unhappybunny25539282727189's Review

Written on: 28/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Left high and dry”

Written on: 25/07/2014 by Valgoh21 (1 review written)

After a day in Glasgow watching netball at the commonwealth games. we set off to travel the 3 1/2 hour journey home, only for the engine light to come on and the car shaking, we pulled of and called the AA which I have been in for 1.1/2 years it took 20 mins to get through , then they sent a none AA breakdown van we were told the coil was the problem but he couldn,t fix it he reported back the info ... We were then told we had to contact the AA again after another 20 mins we were told we only… Read Full Review

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★☆☆☆☆

“Absolute Waste of time”

Written on: 23/07/2014 by Lindai29 (1 review written)

In terms of the actual breakdown service they were really good. I was once stranded on the side of a dual carriage way and an AA breakdown van stopped whilst on the way to a job and sorted out my car whilst informing me that I my breakdown cover had ran out- absolutely brilliant service. Why did I not know I had no cover? Their admin is awful. My Mum was given an AA card with free breakdown cover and added my car to it and gave it to me as she did not want informing them that she had done this… Read Full Review

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★★★★★

“A* Service!!”

Written on: 22/07/2014 by KatieLBrown93 (1 review written)

I purchased a brand new car yesterday and as soon as I drove it from the showroom it broke down! After trying to resolve the issue myself I was left with no other option but to call the AA! They were extremely helpful on the phone however the problem could still not be diagnosed. I only had a short 10-15 minutes wait for the recovery man to arrive. The member of staff was extremely friendly, helpful and I could have talked to him all day. He was empathetic and sympathetic towards my problem… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 21/07/2014 by CADDER1 (1 review written)

ON BREAKING DOWN IN MY CLASSIC CAR I WAITED JUST 20 MINUTES FOR A VERY HELPFUL MAN TO ARRIVE. HE SORTED THE PROBLEM OUT QUICKLY BUT TO MAKE SURE WE GOT HOME WITHOUT FURTHER PROBLEMS HE FOLLOWED US BACK TO OUR HOME TOWN. COULD NOT FAULT ANYTHING… Read Full Review

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★★☆☆☆

“Long wait”

Written on: 20/07/2014 by sallessio (1 review written)

I had to wait four hours for someone from the AA to come out and tell me I need a tow. Then I had to wait another two and a half hours for the tow. I'm glad they were able to tow me wher I needed to go, but six and a half hours is a bit much… Read Full Review

Dh2011's Response to sallessio's Review

Written on: 22/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Complete waste of time”

Written on: 19/07/2014 by Stourport (1 review written)

Paid for three years for my son , who is at uni , first time that the AA was needed was at 02.30 in the morning when my son broke down after hitting some object on motorway , car radiator was damaged , and vehicle overheated , after phoning for help was told as it was not a breakdown we would not be able to attained , but would send a third party company and they would charge , I and many of my friend have canceled my policy with the AA , as when you need help was completely let down by them… Read Full Review

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★★★★☆

“On time ”

Written on: 17/07/2014 by Ignacioe318 (1 review written)

I left my light on at Ikea MK. I called and explained the situation. I was told to wait up to 1 hour but got a text to say he would be with me at 4pm (45 mins after i called) i only needed a jump start but all the same he was polite enough and arrived within 1 hour which is acceptable IMO. … Read Full Review

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★★★★★

“quick response friendly knowledgeable staff! ”

Written on: 15/07/2014 by Olliehill (1 review written)

I Am pleased to say after my gearbox breaking over 300 miles at home.. My experience was made much less stressful by the AA. I spoke to a lovely agent who was reassuring and the engineer arrived within twenty minutes of my car breaking down, from the Exeter area- the engineer was also lovely and after a quick nip to the garage I was back on the road within one hour of breaking down. Cannot fault the service I received. Excellent. Ollie from chesterfield… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 15/07/2014 by Jmastock (1 review written)

I have been waiting 2 hours for the AA as part of Halifax reward card....not good enough… Read Full Review

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★☆☆☆☆

“I called at 18:00 it's 22:00 still no sign of them...”

Written on: 14/07/2014 by Kayla165 (1 review written)

Been 4 hours wating still no sign of them I have gold membership with them it's July I don't know what gona happen writer at busy time… Read Full Review

Dh2011's Comment

Written on: 15/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★☆☆☆

“Trick you into long term membership”

Written on: 13/07/2014 by McKinnonqn87 (1 review written)

The service depends on whether you get an AA branded recovery or a third party and can be varied. The third party I had a long wait and a hour longer than the estimated time they gave to reach me... But the thing to be way of is that they try to trick you into believing you are taking out a one year policy when actually you are signing up to an annual payment and after your first introductory year this becomes a lot more. I specifically looked online when I signed up for anything that I could… Read Full Review

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★★★★★

“Excellent service.”

Written on: 12/07/2014 by airport0121 (1 review written)

I have been with the AA for four years now, I have never had to call them out, but yesterday my car cut out on a juction and would not start. I called out the AA who informed me that someone would be out within half an hour. Sure enough someone arrived within 20 miniutes, By then my car re-startred its self, but as I wished to return home the recovery driver offered to follow mew home in case the problem happened again. Once home the assisant was able to fully check my car and diagnosed the… Read Full Review

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★☆☆☆☆

“Rip off from start to finish”

Written on: 11/07/2014 by RippedoffAAcustomer (1 review written)

So here I am stuck with a flat tire at 8:30 pm in Marble Arch central London. I phone the AA and am told it will be 1:45 minutes. I explain that I do not have a spare tire and the wheel rim seems damaged. An hour later, I get a text message saying "We apologize but our patrol has been delayed".. The patrol arrives 2 hours later!! I can understand if I were in a remote part of the country but in the heart of London??? The roadside technician removes the tire and asks me where the spare is. I… Read Full Review

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★☆☆☆☆

“Prices are sky high”

Written on: 09/07/2014 by GarryS1 (1 review written)

I have been with the AA for over 32 years, each time the renewal comes through they try to increase it by 50-100%, the last renewal was £195 for roadside and relay only. I complained to the CEO and they offered to reduced the price to £140 despite only calling them twice in 32 years. The AA does not value long term members or offer any real benefits for being a long term loyal member or and type of discount for not calling them. I have found much better cover including home start and wrong… Read Full Review

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★☆☆☆☆

“Awful. Awful. Awful”

Written on: 09/07/2014 by Fireblade401 (6 reviews written)

Broke down at 3am in the morning on the M3. Took 25 mins to get through to them as was on hold and nearly killed my mobile battery! Then waited 2 HOURS for a breakdown truck who wasn't even a mechanic so couldn't look at the car so just drove me off the motorway. Had a mechanic come out in the morning and was the rudest most arrogant idiot I've ever dealt with. Never ever ever again will I go with the AA. Completely failed me the one time I needed them in 3 years of memebership!… Read Full Review

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★☆☆☆☆

“What a joke!”

Written on: 06/07/2014 by billy48 (1 review written)

Phoned AA and got cut off the first 3 times. When got through told them problem and that would need a recovery lorry. Had to wait an hour and a half until a vehicle "contracted out" by the AA turned up to say nothing we can do, you need a recovery lorry. Then had to wait another 2 hours for a recovery lorry only to be told would be dropped at garage or home, not garage then at home which is about a mile and half away from home. After 30 minutes in lorry driver said sorry, I now have to… Read Full Review

Dh2011's Response to billy48's Review

Written on: 07/07/2014

Hi Billy, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Biggirl65's Response to billy48's Review

Written on: 08/07/2014

I know exactly what you mean. I had occasion to call out the so called AA also and was left somewhat stranded at a garage. I then had to walk home with my six week old baby and three year old child at 11.30 at night. Absolutely disgraceful. I remember the nice adverts on tv where you were looked after. Gone are those days I'm afraid.

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★☆☆☆☆

“response time is rubbish”

Written on: 27/06/2014 by ArmaniRivera11 (1 review written)

i am a member of the AA which i pay for through my motorbike insurance. i broke down whilst out on my motorbike. i called the AA at 19:20pm i had a patrol come out at 20:37pm who asked me what i had done and looked at, i informed him of everything i had tried and looked into,he told me "you have done my job for me" he couldnt fix the problem and called for a recovery vehichle. i was told the recovery would be with me in 3 hours. i believe this level of service is very poor considering the… Read Full Review

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★★★★★

“Broken in Braemar fixed in Forfar”

Written on: 27/06/2014

My car broke down whilst motor homing in Braemar. Garage in Braemar could not look at it immediately but the AA arranged for a garage near to our next camp site Forfar to fix it. We took it to Bill Stevens garage Little Brechin and could not have been more pleased. We dropped the car off at 12.00 and by 4.pm a new water pump had been fitted and we were back on the road. Excellent service from a lovely family company. AA were excellent and kept us informed throughout. Thanks to everyone… Read Full Review

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★☆☆☆☆

“DO NOT JOIN!!! ”

Written on: 24/06/2014 by 184Cardenas (1 review written)

Since joining the AA at the roadside last year I have called the AA for assistance on four occasions, and each time have found that I am either not covered by my policy, or have found the service offered to be sub-standard. I joined after suffering a tyre blow-out in roadworks on the M6 motorway. I called for assistance and was sold an annual membership, and was charged a large penalty for having to join whilst in a breakdown situation. Breaking down on a motorway is a stressful and… Read Full Review

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