AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“The 4the emergency service?! That is a joke right?”

Written on: 18/04/2015 by Coyleke402 (1 review written)

My 17 yr old newly mobile daughter joined in a bit of a panic from her mobile, having broken down for the first time. She was the told there would be a cost for a call out as she was already broken down. This cost ranged from £89 to £189 during the course of several conversations she had on the phone with the AA at this time. I called and was given 2 different prices (5 in all!) incidentally this extra cost is not shown on their mobile site. The outcome was that she was left in the dark, in a… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 13/04/2015 by Alvarezdr260 (1 review written)

My other half broke down on the m25, due to this being a busy motorway they came to recover fast. But rather than try and fix the vehicle once of the motorway, she was left there with the advice from a there "mechanic" your engine is fu#ked!! After paying £400 quid to have recovered by a private firm turns out all that was needed was to press the fuel isolation switch in as that had activated itself for some reason. Car now runs fine again… Read Full Review

The Aa's Comment

Written on: 14/04/2015

Hello Alvarezdr260, this is something that we would very much like to address. If you haven't already been in touch, please do so via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Wonderful service!”

Written on: 12/04/2015 by Davyjan (1 review written)

We broke down in France at the start of the holiday. The AA made a terrible situation bearable and I cannot thank the European team who dealt with us enough. We had a hire car for the 3 weeks we were away , returning it to a different destination than we had picked it up from, the AA called us e few times to se if all was OK and if they could help us further. Our own car was taken back to UK to be repaired there , all this was included in our cover. We will certainly be renewing our policy… Read Full Review

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★☆☆☆☆

“waste of time and money!!!”

Written on: 12/04/2015 by Crouch71 (1 review written)

First time im writing a review ever and here it goes... Ive been waiting for long time for AA and everytime i call the center they say the driver will be there in 5min, just dont lie tell me exactly how long it will take him to come, this is my third day with AA and im aeady regreting it. i called thenthem again and the reason was they got the address wrong and i had to wait another 1hour and 20min. SO I HAD TO WALK MY BIKE HOME AND IT TOOK ME 40MIN OF WALKING, I WAS LATE FOR WORK AND NEARLY… Read Full Review

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★★★★★

“great service ”

Written on: 11/04/2015 by McElroyuc7 (1 review written)

Martin The aa man was fantastic very helpful and ensured safety at all times… Read Full Review

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★☆☆☆☆

“Unprofessional and Dimoralised staff”

Written on: 10/04/2015 by Hull431 (1 review written)

Been member for 3 years never used any recovery but on the 4th year needed small recovery and went through the frustration dealing with 10 different staff promising to AIM recovery every next hour. really unprofessional and rude staff, well trained to make small recovery a very length procedure finally recovered at 4.00 am in the morning. great loss of money, time and don't expect quality service from this so called theif reputed company AA… Read Full Review

The Aa's Comment

Written on: 14/04/2015

We're very sorry to hear of your dissatisfaction and do hope that you have contacted us to address this. If not please get in touch via our website so we can help. Kind Regards

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★☆☆☆☆

“Terrible beyond belief”

Written on: 09/04/2015 by MuhammadHerndon438 (1 review written)

Worst customer service ever (maybe joint with tv licence customer service). Would never ever recommend as they made me cry. I will never join as a member!! Oh and don't believe them when they say they will call you back!!… Read Full Review

The Aa's Comment

Written on: 14/04/2015

Hello MuhammadHerndon438, this is concerning and we would like the opportunity to address this. Please get in touch via our website as soon as possible so we can help. Thank you, The AA

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★★★★☆

“Quick, friendly, professional”

Written on: 08/04/2015 by O'Reilly387 (1 review written)

I put the wrong fuel in my car and the AA answered the phone within 5 mins, had a van out in 40 and patrol Adam 91924 was jolly and made me feel much better about the situation. I would give them 5 stars but my car has to wait to get fixed until tomorrow. No hassle though as I work from home on Thursdays. Really impressed that you get member rates through Morrisons petrol garage too. Also they quoted £70 cheaper than RAC for draining my fuel tank and towing me home. Also the lady on the phone… Read Full Review

Anon1837's Comment

Written on: 09/04/2015

I have changed my mind. The assistant on the second day made me cry. AVOID!

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★☆☆☆☆

“Poor service”

Written on: 26/03/2015 by Figueroa298 (1 review written)

When I told,the staff member I didnt want to have all the t&cs read to me over the phone , that all I wanted was a price, he hung up. I won't be buying from you AA?… Read Full Review

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★★★★★

“Worth every penny”

Written on: 21/03/2015 by MelanyPower (1 review written)

Clutch let go at traffic lights during rush hour. AA there in 10 minutes, towed the car to my local garage, home in time for tea. Don't underestate how inconvenient and expensive a breakdown is if you are not with a recovery service… Read Full Review

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★☆☆☆☆

“Absolutely awful customer service”

Written on: 19/03/2015 by Benton431 (1 review written)

The man who took the original call was very rude to myself and my partner. We asked to be recovered but had a van turn up to try to fix the problem instead despite it being freezing, late at night and our two year old being in the car. The man who turned up to fix it was very rude. Because our cover is through a bank account I pay monthly for I had to be present when he arrived and be in the car when it broke down. He kept questioning me on why we had two cars. I told him someone had brought us… Read Full Review

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★☆☆☆☆

“?”

Written on: 15/03/2015 by vjPereira487 (1 review written)

You all complain , but you still stay with the AA. They are the most expensive and ridiculous company for breakdown cover. Oh and red your terms and conditions before you make your own assumptions of what you get. Have fun being ripped off !… Read Full Review

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★★☆☆☆

“Chronic Overcharging for Long Term Members”

Written on: 14/03/2015 by Azurian (1 review written)

I have finally had enough with the AA Breakdown Recovery and switched to the RAC. They have the gall to send a renewal notice which confirms I have been a member for 46 years but still ask me to pay £198 when I could join on-line for £148. I did not realise for years how I was being exploited until I read in Which that it was recommended to challenge the renewal price. It has been a battle in the past notwithstanding my long membership and years of no call on their services to get them to… Read Full Review

Graspud's Response to Azurian's Review

Written on: 17/03/2015

I agree 100% with the above review I have also been a member for 46 years and in the past I have been proud to say I am an A A member and have recommended them many times to family and friend.
.This year I also was sent a renewal asking for £198 like the above ex-member as in previous years I telephoned customer services requesting a more competitive quote I was first offered £175.30 which I thought to be excessive (I paid £120 last) I was told as I was a loyal customer he would reduce the figure to £156.99 (£148 online or £128 using a cash back site) I asked for the new quote to be sent and I would get back him before the renewal date on the 12/3 I received a letter stating membership had been renewed at £156.99.I have in touch and been told the letter was a mistake? and £156.99 was his final price and if I cancelled my membership it would be another 10years before I would be entitled to my present benefits need I say the A A lost another long term member,
In fairness on the few occasions over the years when i have called the AA out the service was quick and the patrolmen excellent unlike present day customer services who are not customer friendly and make you feel guilty for asking for a competitive price.
If this is the route the AA is going it loose customers fast

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Hardwaria's reply to Graspud's Comment

Written on: 20/03/2015

I totally agree with all of this. A month ago they sent me a present of a bound map for being a member for over 50 years, and then a week later sent me a renewal request for £195, when I had paid (after negotiation) £110 last year. This was eventually reduced to £156, but the man on the phone was so rude, and bombarding me with nasty comments about the competition, that I told him I wanted to cancel. He continued his rant so I had to put the phone down on him. I then sent an actual letter to the Chief Executive, at Head Office, but he hasn't had the decency to even reply. So that's it after 50 years loyalty.

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★☆☆☆☆

“Battery flat”

Written on: 10/03/2015 by BobFossil (1 review written)

My car battery flat so as a member I phoned to see if they could help start my car. The car was at my home and I was no particular rush. I was informed they could come and start my battery for an additional fee of £124.88!!! What is the point of paying membership if they won't come out to help with a such a simple fault? For that price I could have brought a battery charger, a new battery and a full tank of fuel. I will be cancelling membership immediately… Read Full Review

Shaggy395's Response to BobFossil's Review

Written on: 13/03/2015

Did you not have homestart then?

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★☆☆☆☆

“Awful customer service”

Written on: 09/03/2015 by waqas156 (1 review written)

Driver is very rude and arrogant! Shouted like he is doing it for free. he towed the car to mechanics less than a mile away and driving like 40 miles an hour on side streets. Its better to pay someone 25 quid and tow the car than AA. … Read Full Review

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★★★★☆

“A A designated garage repairer”

Written on: 08/03/2015 by Focusrover (1 review written)

Broke down entering Inverary Argyle a couple of weeks ago ,the local designated garage attended and could not have been more helpful .They soon worked out my problem and had me and my better half on our way home to Ayr.Although it was not actually an AA employee who came to our aid I could not fault those so efficiently deputising for them… Read Full Review

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★☆☆☆☆

“Is a warranty worth it?”

Written on: 05/03/2015 by Davis64 (1 review written)

This review is for a so called Gold Cover Mechanical Breakdown Warranty. I took my cover out for a six year old Audi, and the warranty covered me for a year. Overall the warranty did cover the cost of repairs to the vehicle over the year. I had three faults on the car in the first year, rather a lot. The problems with these warranties are as follows though: 1 Although they call it Gold Cover and you think you are covered for everything you are not. Read the small print and make sure you are… Read Full Review

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★★★★★

“Great service”

Written on: 04/03/2015 by Cemeteryshiv (1 review written)

Broke down in York,patrolman arrived in 30 minutes found the problem straightaway and took took my car and myself home.Control room who i rang were very friendly asked questions about where the car had broke down and if it was safe where it was and did i feel safe until patrolman turned up… Read Full Review

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★☆☆☆☆

“Abysmal unhelpful and downright useless!!”

Written on: 28/02/2015 by Craigug1960 (1 review written)

I am sitting in the middle of a road in a country lane waiting for the AA to arrive after waiting nearly 2,5 hours No one has bothered to call back no one is interested in my plight and I am at the mercy of the open field I have nothing to eat or drink and cannot go to the Toilet etc I have rung the. AA 5 times and they don't care Don't bither with the AA its a waste of time as they don't care The 5 the emergency Service I don't think so Mr King as C EO of the AA I await you apology… Read Full Review

Pac232's Comment

Written on: 04/03/2015

Totally agree. They are very, very unprofessional. Their dispatch/control centre is incompetent and less than truthful.They tell you one thing you wait and wait and wait no ones contacts you to let you know that actually you will need to wait another five hours. Staff really could not careless about the customers ultimately paying their wages. Strongly suggest if they are to survive management and culture change sooner rather than later!!!!!

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★☆☆☆☆

“Incompetent and unreliable”

Written on: 24/02/2015 by Woodardda153 (1 review written)

I broke down on the M25 (alone female) due to an EPC error which meant my car slowed down to 30 MPH, so was meant to be "high priority". A subcontractor was sent an hour later to move me to a McDonalds. I was then told to wait for an engineer. An hour and half later another sub contractor arrive who switched the engine on, pressed my heating controls, and told me he couldn't do anything and I would need to be towed home - by then it was midnight. I waited over an hour for the next subcontractor… Read Full Review

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