AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 26/03/2015 by Figueroa298 (1 review written)

When I told,the staff member I didnt want to have all the t&cs read to me over the phone , that all I wanted was a price, he hung up. I won't be buying from you AA?… Read Full Review

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★★★★★

“Worth every penny”

Written on: 21/03/2015 by MelanyPower (1 review written)

Clutch let go at traffic lights during rush hour. AA there in 10 minutes, towed the car to my local garage, home in time for tea. Don't underestate how inconvenient and expensive a breakdown is if you are not with a recovery service… Read Full Review

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★☆☆☆☆

“Absolutely awful customer service”

Written on: 19/03/2015 by Benton431 (1 review written)

The man who took the original call was very rude to myself and my partner. We asked to be recovered but had a van turn up to try to fix the problem instead despite it being freezing, late at night and our two year old being in the car. The man who turned up to fix it was very rude. Because our cover is through a bank account I pay monthly for I had to be present when he arrived and be in the car when it broke down. He kept questioning me on why we had two cars. I told him someone had brought us… Read Full Review

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★☆☆☆☆

“?”

Written on: 15/03/2015 by vjPereira487 (1 review written)

You all complain , but you still stay with the AA. They are the most expensive and ridiculous company for breakdown cover. Oh and red your terms and conditions before you make your own assumptions of what you get. Have fun being ripped off !… Read Full Review

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★★☆☆☆

“Chronic Overcharging for Long Term Members”

Written on: 14/03/2015 by Azurian (1 review written)

I have finally had enough with the AA Breakdown Recovery and switched to the RAC. They have the gall to send a renewal notice which confirms I have been a member for 46 years but still ask me to pay £198 when I could join on-line for £148. I did not realise for years how I was being exploited until I read in Which that it was recommended to challenge the renewal price. It has been a battle in the past notwithstanding my long membership and years of no call on their services to get them to… Read Full Review

Graspud's Response to Azurian's Review

Written on: 17/03/2015

I agree 100% with the above review I have also been a member for 46 years and in the past I have been proud to say I am an A A member and have recommended them many times to family and friend.
.This year I also was sent a renewal asking for £198 like the above ex-member as in previous years I telephoned customer services requesting a more competitive quote I was first offered £175.30 which I thought to be excessive (I paid £120 last) I was told as I was a loyal customer he would reduce the figure to £156.99 (£148 online or £128 using a cash back site) I asked for the new quote to be sent and I would get back him before the renewal date on the 12/3 I received a letter stating membership had been renewed at £156.99.I have in touch and been told the letter was a mistake? and £156.99 was his final price and if I cancelled my membership it would be another 10years before I would be entitled to my present benefits need I say the A A lost another long term member,
In fairness on the few occasions over the years when i have called the AA out the service was quick and the patrolmen excellent unlike present day customer services who are not customer friendly and make you feel guilty for asking for a competitive price.
If this is the route the AA is going it loose customers fast

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Hardwaria's reply to Graspud's Comment

Written on: 20/03/2015

I totally agree with all of this. A month ago they sent me a present of a bound map for being a member for over 50 years, and then a week later sent me a renewal request for £195, when I had paid (after negotiation) £110 last year. This was eventually reduced to £156, but the man on the phone was so rude, and bombarding me with nasty comments about the competition, that I told him I wanted to cancel. He continued his rant so I had to put the phone down on him. I then sent an actual letter to the Chief Executive, at Head Office, but he hasn't had the decency to even reply. So that's it after 50 years loyalty.

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★☆☆☆☆

“Battery flat”

Written on: 10/03/2015 by BobFossil (1 review written)

My car battery flat so as a member I phoned to see if they could help start my car. The car was at my home and I was no particular rush. I was informed they could come and start my battery for an additional fee of £124.88!!! What is the point of paying membership if they won't come out to help with a such a simple fault? For that price I could have brought a battery charger, a new battery and a full tank of fuel. I will be cancelling membership immediately… Read Full Review

Shaggy395's Response to BobFossil's Review

Written on: 13/03/2015

Did you not have homestart then?

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★☆☆☆☆

“Awful customer service”

Written on: 09/03/2015 by waqas156 (1 review written)

Driver is very rude and arrogant! Shouted like he is doing it for free. he towed the car to mechanics less than a mile away and driving like 40 miles an hour on side streets. Its better to pay someone 25 quid and tow the car than AA. … Read Full Review

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★★★★☆

“A A designated garage repairer”

Written on: 08/03/2015 by Focusrover (1 review written)

Broke down entering Inverary Argyle a couple of weeks ago ,the local designated garage attended and could not have been more helpful .They soon worked out my problem and had me and my better half on our way home to Ayr.Although it was not actually an AA employee who came to our aid I could not fault those so efficiently deputising for them… Read Full Review

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★☆☆☆☆

“Is a warranty worth it?”

Written on: 05/03/2015 by Davis64 (1 review written)

This review is for a so called Gold Cover Mechanical Breakdown Warranty. I took my cover out for a six year old Audi, and the warranty covered me for a year. Overall the warranty did cover the cost of repairs to the vehicle over the year. I had three faults on the car in the first year, rather a lot. The problems with these warranties are as follows though: 1 Although they call it Gold Cover and you think you are covered for everything you are not. Read the small print and make sure you are… Read Full Review

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★★★★★

“Great service”

Written on: 04/03/2015 by Cemeteryshiv (1 review written)

Broke down in York,patrolman arrived in 30 minutes found the problem straightaway and took took my car and myself home.Control room who i rang were very friendly asked questions about where the car had broke down and if it was safe where it was and did i feel safe until patrolman turned up… Read Full Review

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★☆☆☆☆

“Abysmal unhelpful and downright useless!!”

Written on: 28/02/2015 by Craigug1960 (1 review written)

I am sitting in the middle of a road in a country lane waiting for the AA to arrive after waiting nearly 2,5 hours No one has bothered to call back no one is interested in my plight and I am at the mercy of the open field I have nothing to eat or drink and cannot go to the Toilet etc I have rung the. AA 5 times and they don't care Don't bither with the AA its a waste of time as they don't care The 5 the emergency Service I don't think so Mr King as C EO of the AA I await you apology… Read Full Review

Pac232's Comment

Written on: 04/03/2015

Totally agree. They are very, very unprofessional. Their dispatch/control centre is incompetent and less than truthful.They tell you one thing you wait and wait and wait no ones contacts you to let you know that actually you will need to wait another five hours. Staff really could not careless about the customers ultimately paying their wages. Strongly suggest if they are to survive management and culture change sooner rather than later!!!!!

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★☆☆☆☆

“Incompetent and unreliable”

Written on: 24/02/2015 by Woodardda153 (1 review written)

I broke down on the M25 (alone female) due to an EPC error which meant my car slowed down to 30 MPH, so was meant to be "high priority". A subcontractor was sent an hour later to move me to a McDonalds. I was then told to wait for an engineer. An hour and half later another sub contractor arrive who switched the engine on, pressed my heating controls, and told me he couldn't do anything and I would need to be towed home - by then it was midnight. I waited over an hour for the next subcontractor… Read Full Review

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★☆☆☆☆

“So we pay Our membership for genuine guaranteed AA...”

Written on: 23/02/2015 by susdf (3 reviews written)

You breakdown, call for help and then WAIT and wait and wait, now i dont mind a short time with the supposide extra special premiums we pay but when you are told they will be with you very soon and the hours start clocking up its just a bit much! It is a cold february night after all, engines obviously not working to warm you up and you are getting quite irritated, Then you call the robot on the switchboard who will NOT let you speak and you have to loudly ask him to stop rolling off the script… Read Full Review

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★★☆☆☆

“Overcharging Loyal Customers.”

Written on: 21/02/2015 by LiviaHubbard26 (1 review written)

Was with the AA for years and always phoned every year to get a competitive deal.I always paid by debit card and told them I didn't want direct debit or rolling contract.i had one claim on breakdown repair cover and 5 callouts over a couple of years one electrical which I cancelled as managed to fix it myself.I have 2 vehicles so over a couple of years I didn't think it was bad considering I hadn't called them out years before.My membership card never turned up and I thought it odd as it was… Read Full Review

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★★★☆☆

“OUTPRICING THEMSELFS”

Written on: 21/02/2015 by OUTPRICED (1 review written)

JUST GOT MY AA RENEWAL ROADSIDE £79.31 RELAY £74.56 JOINT COVER £42.79 TOTAL £196.58 AFTER 31 YEARS THERE GIVING FREE HOME START WORTH AT LEAST £67.00 SO THEY SAY LOOKED ON THE INTERNET RAC £119.99 GREEN FLAG £120.00 FOR THE SAME COVER WILL GIVE THE RAC A GO ALWAYS HAD GOOD SERVICE FROM THE AA BUT THEY ARE OUTPRICING THEMSELF'S AS A AA NEW MEMBER IT WOULD ONLY COST £155.99 TO JOIN SO MUCH FOR 31 YEARS … Read Full Review

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★★★★★

“Friendly, efficient service”

Written on: 18/02/2015

My car broke down and I had my 11 month old baby in the back of the car. We exited the vehicle and called the AA to ask for assistance. The call centre staff were friendly and calmed me down. I was sent a text message after the call to advise of the ETA of AA engineer and I was also telephoned by the engineer to let me know he was on his way. On arrival the problem with my car was diagnosed immediately and I was informed of the action he was going to take. I was then towed to a local garage… Read Full Review

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★☆☆☆☆

“A year ago I received my renewal quote of £183.00 (...”

Written on: 27/01/2015 by Steelman1828 (1 review written)

A year ago I received my renewal quote of £183.00 ( Gold membership - which I did not ask for) having previously paid around £120.00 ( with 19 years loyalty ) I contacted them to terminate my renewal and to inform them I could get similar cover for £116.00. The lady on the phone very kindly reduced my premium to £116.00 for gold cover. Thankyou I said. This year my renewal arrived - £201.00 gold cover. I have just contacted them to ask what the hell they are playing at, how can I renew… Read Full Review

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★★★★★

“Great service from Ian (West Yorkshire)”

Written on: 24/01/2015 by Ktlovee (1 review written)

Fantastic service from the man I dealt with last night in Huddersfield when I broke down in the middle of New North Road. Couldn't fault it. He called me immediately reassuring me he was on his way as I was on my own and when he arrived which was within 20 minutes he was so helpful and pleasant! If only everyone in the service was like him!!… Read Full Review

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★☆☆☆☆

“Un-suspended my account 2 years after cancalled”

Written on: 24/01/2015 by Nigelg256 (1 review written)

Two year after I cancelled my account with the AA I received a letter which said they were unsuspending my account and that they would in the following month automatically take the following years renewal premium from my account. This is an unbelievable action by this organisation. Do not sign up with the AA… Read Full Review

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★☆☆☆☆

“Worst service - waste of money”

Written on: 21/01/2015 by 453Chaney (1 review written)

Last night, I was out in the cold stranded with my premature baby - car brokedown - called aa - said half hour then kept changing ETA till it was 10 at night cold and freezing with my asmatic baby - AA customer care does not care what situation u r in - they r never going to be there for you - I have paid for premium service with relay stay breakdown and repair for about 9 years - so much for loyalty- anyways this is a plea to all fellow drivers NEVER to waste money on AA. No value for human… Read Full Review

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