AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Is a warranty worth it?”

Written on: 05/03/2015 by Davis64 (1 review written)

This review is for a so called Gold Cover Mechanical Breakdown Warranty. I took my cover out for a six year old Audi, and the warranty covered me for a year. Overall the warranty did cover the cost of repairs to the vehicle over the year. I had three faults on the car in the first year, rather a lot. The problems with these warranties are as follows though: 1 Although they call it Gold Cover and you think you are covered for everything you are not. Read the small print and make sure you are… Read Full Review

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★★★★★

“Great service”

Written on: 04/03/2015 by Cemeteryshiv (1 review written)

Broke down in York,patrolman arrived in 30 minutes found the problem straightaway and took took my car and myself home.Control room who i rang were very friendly asked questions about where the car had broke down and if it was safe where it was and did i feel safe until patrolman turned up… Read Full Review

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★☆☆☆☆

“Abysmal unhelpful and downright useless!!”

Written on: 28/02/2015 by Craigug1960 (1 review written)

I am sitting in the middle of a road in a country lane waiting for the AA to arrive after waiting nearly 2,5 hours No one has bothered to call back no one is interested in my plight and I am at the mercy of the open field I have nothing to eat or drink and cannot go to the Toilet etc I have rung the. AA 5 times and they don't care Don't bither with the AA its a waste of time as they don't care The 5 the emergency Service I don't think so Mr King as C EO of the AA I await you apology… Read Full Review

Pac232's Comment

Written on: 04/03/2015

Totally agree. They are very, very unprofessional. Their dispatch/control centre is incompetent and less than truthful.They tell you one thing you wait and wait and wait no ones contacts you to let you know that actually you will need to wait another five hours. Staff really could not careless about the customers ultimately paying their wages. Strongly suggest if they are to survive management and culture change sooner rather than later!!!!!

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★☆☆☆☆

“Incompetent and unreliable”

Written on: 24/02/2015 by Woodardda153 (1 review written)

I broke down on the M25 (alone female) due to an EPC error which meant my car slowed down to 30 MPH, so was meant to be "high priority". A subcontractor was sent an hour later to move me to a McDonalds. I was then told to wait for an engineer. An hour and half later another sub contractor arrive who switched the engine on, pressed my heating controls, and told me he couldn't do anything and I would need to be towed home - by then it was midnight. I waited over an hour for the next subcontractor… Read Full Review

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★☆☆☆☆

“So we pay Our membership for genuine guaranteed AA...”

Written on: 23/02/2015 by susdf (3 reviews written)

You breakdown, call for help and then WAIT and wait and wait, now i dont mind a short time with the supposide extra special premiums we pay but when you are told they will be with you very soon and the hours start clocking up its just a bit much! It is a cold february night after all, engines obviously not working to warm you up and you are getting quite irritated, Then you call the robot on the switchboard who will NOT let you speak and you have to loudly ask him to stop rolling off the script… Read Full Review

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★★☆☆☆

“Overcharging Loyal Customers.”

Written on: 21/02/2015 by LiviaHubbard26 (1 review written)

Was with the AA for years and always phoned every year to get a competitive deal.I always paid by debit card and told them I didn't want direct debit or rolling contract.i had one claim on breakdown repair cover and 5 callouts over a couple of years one electrical which I cancelled as managed to fix it myself.I have 2 vehicles so over a couple of years I didn't think it was bad considering I hadn't called them out years before.My membership card never turned up and I thought it odd as it was… Read Full Review

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★★★☆☆

“OUTPRICING THEMSELFS”

Written on: 21/02/2015 by OUTPRICED (1 review written)

JUST GOT MY AA RENEWAL ROADSIDE £79.31 RELAY £74.56 JOINT COVER £42.79 TOTAL £196.58 AFTER 31 YEARS THERE GIVING FREE HOME START WORTH AT LEAST £67.00 SO THEY SAY LOOKED ON THE INTERNET RAC £119.99 GREEN FLAG £120.00 FOR THE SAME COVER WILL GIVE THE RAC A GO ALWAYS HAD GOOD SERVICE FROM THE AA BUT THEY ARE OUTPRICING THEMSELF'S AS A AA NEW MEMBER IT WOULD ONLY COST £155.99 TO JOIN SO MUCH FOR 31 YEARS … Read Full Review

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★★★★★

“Friendly, efficient service”

Written on: 18/02/2015

My car broke down and I had my 11 month old baby in the back of the car. We exited the vehicle and called the AA to ask for assistance. The call centre staff were friendly and calmed me down. I was sent a text message after the call to advise of the ETA of AA engineer and I was also telephoned by the engineer to let me know he was on his way. On arrival the problem with my car was diagnosed immediately and I was informed of the action he was going to take. I was then towed to a local garage… Read Full Review

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★☆☆☆☆

“A year ago I received my renewal quote of £183.00 (...”

Written on: 27/01/2015 by Steelman1828 (1 review written)

A year ago I received my renewal quote of £183.00 ( Gold membership - which I did not ask for) having previously paid around £120.00 ( with 19 years loyalty ) I contacted them to terminate my renewal and to inform them I could get similar cover for £116.00. The lady on the phone very kindly reduced my premium to £116.00 for gold cover. Thankyou I said. This year my renewal arrived - £201.00 gold cover. I have just contacted them to ask what the hell they are playing at, how can I renew… Read Full Review

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★★★★★

“Great service from Ian (West Yorkshire)”

Written on: 24/01/2015 by Ktlovee (1 review written)

Fantastic service from the man I dealt with last night in Huddersfield when I broke down in the middle of New North Road. Couldn't fault it. He called me immediately reassuring me he was on his way as I was on my own and when he arrived which was within 20 minutes he was so helpful and pleasant! If only everyone in the service was like him!!… Read Full Review

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★☆☆☆☆

“Un-suspended my account 2 years after cancalled”

Written on: 24/01/2015 by Nigelg256 (1 review written)

Two year after I cancelled my account with the AA I received a letter which said they were unsuspending my account and that they would in the following month automatically take the following years renewal premium from my account. This is an unbelievable action by this organisation. Do not sign up with the AA… Read Full Review

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★☆☆☆☆

“Worst service - waste of money”

Written on: 21/01/2015 by 453Chaney (1 review written)

Last night, I was out in the cold stranded with my premature baby - car brokedown - called aa - said half hour then kept changing ETA till it was 10 at night cold and freezing with my asmatic baby - AA customer care does not care what situation u r in - they r never going to be there for you - I have paid for premium service with relay stay breakdown and repair for about 9 years - so much for loyalty- anyways this is a plea to all fellow drivers NEVER to waste money on AA. No value for human… Read Full Review

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★☆☆☆☆

“3 hours to reach a busy location in London greenwich”

Written on: 21/01/2015 by fcHansen4 (1 review written)

Called them for help while car broke down , after 3 hours still waiting for them let attend the case, never again , especially on this cold climate… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/01/2015 by ZoeyBerry (1 review written)

I've been a member for 22 years but this year (as usual) they wanted to impose a huge price increase(from £118 to £252). Normally I phone them and they reduce the figure to what I have roughly been paying for the last few years. This time they would only come down to £164. There are so many other breakdown services out there offering better value and with extra cover. All the telephone sales staff go on about is their fantastic service and huge network of patrols. Anyway so much for loyalty… Read Full Review

Pulltheotherone's Comment

Written on: 17/01/2015

My daughter broke down on hard shoulder of motorway in Kent 17/01/15 at 3.30pm, she had to join AA then, was told patrol officer would be with her in 40 mins., this did not happen and she was a further hour, now getting dark she waited up a bank cold and AA say this was a priority. In the end Police and Highways Agency called. 4 hours after breaking down she had to pay another £87 on top of £167 to be towed back 44 miles. Only one AA person spoke with understanding, the others were not customer friendly, the worst who was a Team Manager lady was uncaring, rudely over speaking me, and absolutely awful, a dreadful example of customer care. A complaint will be lodged with AA CEO on his email. They don't guarantee E.T.A. times to attend, even for emergency and vulnerability situations. They didn't tell my daughter that but couldn't wait to take her money on debit card first.

Meanwhile and later, the RAC told her they could be have been there within 40 minutes and considerably cheaper and more courteous.

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★☆☆☆☆

“The WORST service I have ever experienced”

Written on: 15/01/2015 by JR1960 (1 review written)

I am so stunned as to the way that I was treated by the AA last night that I feel moved to write this review - I have NEVER felt the need to do this before. I was left waiting alone in the dark and cold no food, water or toilet facilites for 4 hours last night and when I contacted the AA the way in which they spoke to me was shocking. They could not care less about my circumstance - it is a long time since I have experienced such bad service. PLEASE DO NOT RELY ON THE AA TO BE THERE FOR YOU… Read Full Review

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★☆☆☆☆

“hopeless ”

Written on: 14/01/2015 by 111Bartlett (1 review written)

Broke down at 3.40pm. They said 25 min rescue. 45 mins later they sent another break down company to tow us off the m6. Got towed off to a safe place and was told an aa recovery would come and take us home6pm. Waited half hour and called aa they said 10mins. Waited 15 called them back they said 20mins waited half hour called them back and they hung up on me. In the end the same recovery man that got me off the m6 came back at 8.30 to take us home. It took them nearly 5 hours to get us home and… Read Full Review

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★☆☆☆☆

“AA has a very BAD service!”

Written on: 08/01/2015 by ConnorGentry (1 review written)

I used them for a flat before and they could deal with that fine? However when a real problem happens or you break down in a dangerous spot they are no were to be seen. AA has a Bad Bad service by the road side and customer service too. Do not use this service in any way shape or form. Please use a different company for your breakdown cover. Clicked 1 star because I had to so I could leave this review to save others from this SHAM of a business, would have given no stars if I could have. AA… Read Full Review

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★☆☆☆☆

“AA has a very BAD service!”

Written on: 06/01/2015 by thetruth15 (1 review written)

I used them for a flat before and they could deal with that fine. However when a real problem happens or you break down in a dangerous spot they are no where to be seen. AA has Bad, Bad service by the road side and customer service too. Do not use this service in any way shape or form. Please use a different company for your breakdown cover. Clicked 1 star because I had to so I could leave this review to save others from this SHAM of a business, would have given no stars if I could have. AA… Read Full Review

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★☆☆☆☆

“Absolutely Terrible Service!”

Written on: 05/01/2015

I have AA breakdown cover with my Lloyds Bank Account. I specifically kept that bank account and paid the fees because I thought that the AA breakdown cover was worth it and might come in handy one day. How wrong I was! After years of paying out for it and never using it, we had to use the service today for the first time and it was a terrible! We broke down about 20 minutes drive from home at 11.00 am. We were told that someone would be with us between 12.15 and 1.00 pm. This was longer than… Read Full Review

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★☆☆☆☆

“AA ? Never again !”

Written on: 03/01/2015

From 10:30 to to 5:30 pm, That's how long it took the AA to get the right recovery out for my classic Vespa despite me telling them from the very start it needed to be recovered !!!!! They just don't have a clue with keeping up with the times and with the ever growing trend for motorcycles, especially in LONDON, nor can they organise a .... up in a brewery ! Wake up fools and listen to your paying customers. Thanks for destroying my whole day up once again ! 2-01-2015… Read Full Review

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