AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“EXTREMELY BAD RECOVERY & CUSTOMER SERVICE”

Written on: 27/08/2014 by MelinaWhite (1 review written)

Broke down last night (26/08/2014) at Okehampton Services on the A30, called the AA at 10.50pm and advised them that i needed a recovery truck as vehicle could not be driven as the head was cooked, was told no recovery till 8am as they were extremely busy in that area due to holiday traffic, I said that was not good enough as I needed to get home, was then told i should sleep in my caravan, again i said NO as i needed to get home, then i was told they would put me up in a hotel and again i said… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Moaning-Lizzy's Comment

Written on: 27/08/2014

Already contacted the call centre and was a complete waste of time !! funny how once you got your money you then don't give a monkeys as the rest of these complaints clearly state ..... I think you have gotten a little TOO big for your boots just because of the name which sadly does not live up to what it once was when 1st started many years ago ... Won't be coming back to you for anything and i will do all i can to put others off too.

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Kevinball's Comment

Written on: 30/08/2014

I hate AA! I took out a membership policy, i therefore decided to cancel. I called them up, i have been told i need to wait till my documents arrived to my home (wtf?) it has been 10 days now, and still no documents! Funny how u can only cancel within 14 days!!!

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★☆☆☆☆

“Can't competently change a wheel!!”

Written on: 27/08/2014 by CaidenBarr227 (1 review written)

Called the AA out to change a wheel, despite car maker providing pictures on how to do it the AA mechanic had no idea and caused £100s worth of damage to the car. My claim for compensation was badly handled, would not accept responsibility, I was ignored for several weeks and the whole claim took almost 2 months before I got some compensation, my request for a hire car whilst mine was fixed was ignored and I ended up out of pocket. I wrote to all 7 directors of the AA to complain at a higher… Read Full Review

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★☆☆☆☆

“Poor Recovery Service”

Written on: 26/08/2014 by EastonMilne (1 review written)

Broke down overheating on main dual carriageway 10 mins from Bangor. Phoned AA was told it would be about 50 mins. Later received a text to say 10:45 pm. turned up 11:15 90 mins after breakdown. He reversed onto the carriageway which is illegal. No PPE yellow coats etc. Made no attempt to diagnose fault just asked home or garage. Failed to find tow hook on front of VW Golf so drove it on to pickup which he said he wasnt suppose to. Got home 11:30pm. Poor overall service… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Always late”

Written on: 26/08/2014 by ToriDavis (1 review written)

It was a really bad experience with AA. They said they will be by the breakdown car by 40 minute and after 40 minutes they said another 40 minutes. We were waiting in the car for more than 1:30 hours it's late night 2:20 am but still AA no response… Read Full Review

The Aa's Comment

Written on: 27/08/2014

Hi, Sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Set off from home this mornin to butlins for our...”

Written on: 25/08/2014 by Welchqo306 (1 review written)

Set off from home this mornin to butlins for our family holiday but 10 minutes into it our car broke down. Where helped by a lovely guy who helped us in every way poss to sort out alternative vehicle n he treated our kids to sweets to cheer them up. Helped make a bad situation not as bad. Lovely guy… Read Full Review

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★☆☆☆☆

“AA takes money from your account without authorisation”

Written on: 21/08/2014

After cancelling my membership in good notice I discovered the AA had taken payment from my account anyway . To reclaim my money I was put through to 3 different people with lots of time on hold in between, and even then they had the audacity to ask if I could be persuaded to stay with them. At no point did they apologise for taking my money when they shouldn't have… Read Full Review

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★☆☆☆☆

“AA do not cover automatics in France despite selling...”

Written on: 18/08/2014 by Andycarr123 (1 review written)

I was due to go on a trip to France and Corsica so I bought AA single trip european breakdown cover with optional parts and labour benefit. While there I had a small gearbox problem with my landrover that needed the kick down cam retracted by a mechanic. The AA responded quickly and sent a tow truck which took my car away and then I received a call saying that the garage said the gearbox needed replacing and all the internal clutches had gone!! The AA rep said that it would cost 3k and take 8… Read Full Review

The Aa's Response to Andycarr123's Review

Written on: 21/08/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Andycarr123's reply to The Aa's Comment

Written on: 21/08/2014

Thanks, already done so and had the obligatory notification of a decision/reply in 8 weeks, also requested copies of all the recorded calls made to me. Meanwhile I have a ruined holiday, a car still in Toulon, all of our personal belongings that we could not take back (as it was a 14 day camping holiday) in side the car, which you cannot be responsible for! All the bills associated with having to make alternative arrangements...............................
" worry free driving in Europe starts here" really!!!

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★☆☆☆☆

“Its a total rip-off”

Written on: 17/08/2014

The truth is that they cover nothing.. Dont waste your hard earned money. The mechanic at the garage warned me. He could not remember a single case of successful claim… Read Full Review

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★☆☆☆☆

“If I could give them a zero I would”

Written on: 16/08/2014

After two awful experiences in a row I feel qualified to say that AA membership is a complete waste of money! I broke down in the pouring rain today - my clutch went, the car was obstructing the traffic and could not be moved. As it was raining no one stopped to help me and I could not move the car on my own! I called the AA to be told they would not be able to get to me for an hour and 40 minutes. I explained again that I was causing a major obstruction and was told to dial 999 to ask for… Read Full Review

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★☆☆☆☆

“SHOCKING ”

Written on: 13/08/2014 by david.dunsmore.39 (1 review written)

disgusted with them , in the end up my whole recovery became 6 yes 6 hours long due to them being "busy" i was left there with children at the road side in the pissing rain and howling wind , then they have the cheek to send out an agent of theres who had been told my recovery was to be done in 3 parts ,yes i did say 3, then on the way home ifind i cannot get to my destination but hadto o and leave my car outside an "AA approved garage" which in its self is an absolute joke due to the AA not… Read Full Review

The Aa's Response to david.dunsmore.39's Review

Written on: 13/08/2014

Hi, this sounds concerning . We are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★★★★★

“Rescued 20 hours after taking out policy”

Written on: 13/08/2014 by 331Woods (1 review written)

Took out my policy on Thursday evening before a night shift. Unfortunately, the following afternoon I accidentally locked my keys inside my car. Contacted the AA at 15.15 and told be a very pleasant customer services lady that it would take approximately 45 minutes to be with me, which I think is a brilliant response time considering I was in a safe area, not at a road side. Friendly recovery driver was with me in less than 20 minutes and handed my keys to me in less than an hour since I… Read Full Review

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★★☆☆☆

“Money grabbing”

Written on: 12/08/2014 by Hanleykr106 (1 review written)

Broke down 100 miles away from home with 4 children as we were on our way on holiday, engine management light came on so we pulled over and give aa a call. we had to set up membership wich cost £160 before we could get an engineer out then it cost £162 for a new coil which cost £40 online and saposidly you don't get charged labour. We then tryed to cancel the membership as we didn't think it was worth it to be told we'd be charged £130 admin fee. They know how to get you >:-(… Read Full Review

Jimbo10's Comment

Written on: 19/08/2014

That's your own fault for not having breakdown cover till you need, bit like trying to insure your house when it's on fire

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★☆☆☆☆

“Absolutely SHOCKING”

Written on: 10/08/2014

I broke down on my motorcycle on the M1. I called the AA at 8.50pm and told them exactly what was wrong and that it could not be fixed by the roadside. I had no power, no lights, nothing. The regulator/rectifier was fried. I told them I was a lone female. During this time a man in a van stopped and offered to take me home in his van, i refused but he was insistent. Fortunately another 2 bikers stopped and the man left. They waited with me whilst recovery arrived. An hour and 20 minutes later a… Read Full Review

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★☆☆☆☆

“AA Atrocious Auto Service ”

Written on: 10/08/2014 by CORTYBOY (1 review written)

I have finally found out what the AA stands for Atrocious Auto Service what a bloody joke Lets start with the first phone call at 6.15pm 9/8/14 my expectant daughter and four year old son driving around a roundabout heard a bang and lost all steering as the steering rack ball joint had snapped so i went to her aid i phoned the AA and after listening to your money making menu for five minutes or so i eventually spoke to a lady i explained that the steering rack had fallen apart and that the… Read Full Review

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★★★★★

“fantastic”

Written on: 10/08/2014 by craigiboy27 (1 review written)

I have an older car and had to call them on several occasions they have never failed to help what a great service cheers… Read Full Review

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★★★★★

“Broken clutch nightmare!”

Written on: 09/08/2014

I broke down at around 5.30. I have cover through my lloyds account so called them and they got someone to me within the hour! Great communication, really nice and professional service! Fixed my car at the side of the road and even checked my tyres and oil! Would deffo recommend!… Read Full Review

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★☆☆☆☆

“worst srvice for garage cover”

Written on: 07/08/2014 by ajaved18 (1 review written)

Not good.seevice had broken.down they took.me to a garge where i had to pay for diagnoatics 200 pounds to wittaker in birdesley green garage aswell aa refuse to pay out i had to.get my car recovered home.engine.was in two.peicea had car scrapped and bought another one worst.service ever… Read Full Review

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★☆☆☆☆

“Truly awful service ”

Written on: 02/08/2014 by JayvonHammond139 (1 review written)

I phoned the AA at just after 1am in the morning having broken down on the M1 along with my 3 young children. Being a member for more than 10 years I was absolutely shocked and very upset to be told by the call handler that he had no record of my details and was adamant I was not covered by them. I spent approx. 10 minutes arguing my case before he conceded I was in fact a member, no apology was given. As a family we then spent a distressing 2 hours and 21 minutes stood in stinging nettles… Read Full Review

The Aa's Comment

Written on: 05/08/2014

Hi JayvonHammond139, this sounds concerning . We are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“TRY RAC !”

Written on: 29/07/2014 by CraigRay348 (1 review written)

The 4th emergency service left my young daughter stranded 200 miles from home because they could not diagnose why her car had lost coolant it was topped up and she was told to drive home in short hops stopping to let it cool down and to remove the cap from hot header tank to allow air locks out if necessary. this was despite the fact we have recovery on our family membership and yes my daughter is a named member. To add insult to injury I emailed CEO with complaint about this and he… Read Full Review

Devils_Advocate's Comment

Written on: 02/08/2014

I take it after they had topped it up with coolant it wasn't leaking out and the car was running ok, so she was hardly stranded was she? And if the car is running ok, why would they then recover her 200 miles? I'm sure if she had broken down again then they would have recovered her.

Why you felt the need to e-mail the CEO is beyond me, and to expect a reply from the actual CEO in any huge company is a bit naïve, you should always go through the complaints process that everyone else has to first.

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★☆☆☆☆

“Useless with time esp with emergencies. ”

Written on: 26/07/2014 by Unhappybunny25539282727189 (1 review written)

I called at 8:45 and they didn't come till 1:30am. They didn't advise me that I could get the recovery team to transport my car to my home or garage, the guy who came from the AA said it was best left where it was which was easily about 30/45 mins away from my home. He then mentioned I should call in the morning for the AA to get specific parts for my car and to arrange a time for them to come.. So I did. The next evening came and they sent someone without the parts.. Which was absolutely… Read Full Review

The Aa's Response to Unhappybunny25539282727189's Review

Written on: 28/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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