AA Breakdown Cover Reviews

★★☆☆☆
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Latest Reviews

★★★☆☆

“Service from contractors not very good ”

Written on: 24/07/2016 by praveshp (1 review written)

I have been member since 2012. 3 breakdowns so far. First one they sent Kavanagh Motors 6 hours and many calls later. Second one: another independent, 2 hours later, who didn't had incorrect problem info and proceeded to slap my wrist for incorrect reporting og fault. This last one, attended by AA, 10 mins response back on the road 20 mins later and very pleasant man too. I think, based on my experience, they need to be careful when taking on subs. In the past (member from 1978 to 90s)… Read Full Review

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★★★★★

“Home Start”

Written on: 24/07/2016 by JonnyJonnyooh (1 review written)

Truly excellent service from AA Home Start. The technician was able to diagnose a transponder had not been transferred to a new key case. Once to old key case was retrieved from the bin, the technician fixed the problem in minutes, I doubt many mechanics/technicians would have had his knowledge. - truly excellent and the thoroughly nice guy too. 10/10!… Read Full Review

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★★★★★

“Brake down”

Written on: 23/07/2016 by Col55 (1 review written)

Broke down just before the m58 motorway, rang the aa and put me as a priority, they came within in the hour and looked at the.car and found that the cambelt was broke. Tow us to the garage and the mechanic will see to it ASAP. The aa man col was very friendly and was so helpful and made sure we where home safely. I would recommend the aa to any of my friends and family . I cannot thank the aa mechanic enough for helping us today… Read Full Review

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★☆☆☆☆

“3 hour wait for a mechanic to turn up he was not from...”

Written on: 21/07/2016 by daisy1986 (1 review written)

I have just cancelled my renewal because the only time I called these guys out over the last year, they said they'd be there in just over half an hour. I called about midday. Ok I thought so by 12.30 a nice shiny yellow AA van will come and help me. How wrong I was! I had to keep chasing them, phoning again and again. Each time I got through the operator was clueless about my predicament (stuck in a car park needing to collect kids from school that afternoon) and put the time back. 12.45pm… Read Full Review

The Aa's Response to daisy1986's Review

Written on: 22/07/2016

Hi daisy1986,

We're sorry to hear you're unhappy with the service you received. We hope that you raised this with our complaints team but if not, you can get in contact with them via our 'Contact Us' page and they'll be able to look into this for you.

Kind regards

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★☆☆☆☆

“Been waiting 2 hours now still not here ”

Written on: 06/07/2016 by rgGoode208 (1 review written)

Been waiting over 2 hours in Liverpool for the AA to turn up and still not here .They have subcontracted the work out to the Mansfield group in Manchester who still haven't turned up .when you contact them they just say they will be with you shortly .Will be cancelling this is a joke ok 1 hour but over 2 hours and still no sign… Read Full Review

The Aa's Comment

Written on: 06/07/2016

Hi rgGoode208,

We're sorry to hear of the delay you're experiencing. If you'd like us to look into this further for you after the breakdown has been completed, please don't hesitate to contact us via our 'Contact us' page on our website.

Kind regards

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★☆☆☆☆

“Wouldn't recommend ”

Written on: 03/07/2016 by Lurcher21 (1 review written)

It took the AA 2 hour to get to me on a cold afternoon in 2016.He took a look at my car and thought it was the battery but after 2 hour of trying to start it he had no idea what the problem was I asked if he could tow to a garage he said he was determined to get it started !After2and a half hours and stripping the engine to bits he managed to start it but it kept cutting out so he carried on .Eventually after nearly 3 hours it was running but like a bag of spanners he left the engine running… Read Full Review

The Aa's Response to Lurcher21's Review

Written on: 04/07/2016

Hi Lurcher21,

We're sorry to hear of your dissatisfaction and we'd very much like to look into this further for you. Please don't hesitate to contact us using our 'Contact us' page on our website so we can help.

Kind regards

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★☆☆☆☆

“Bad service for a supposed 'valued' customer”

Written on: 25/06/2016 by Gatesofrome21 (1 review written)

Ive been a customer of the AA for as long as I can remember and when needed the service has been ok.With new cars you tend to get more reliability and the call outs get reduced so you would think your costs would at least remain the same.Not so in my case though. After being 'promoted' to a gold card carrying member my monthly fees somehow went up by 20% even though the previous year I hadn't even called them out!!! Explain that one!!! Asked them for an explanation and I got transferred… Read Full Review

The Aa's Response to Gatesofrome21's Review

Written on: 27/06/2016

Hi Gatesofrome21,

We're sorry to hear you're unhappy with this and we would very much like to look in this further for you. Please don't hesitate to get in contact with us via our Contact Us page on our website.

Kind regards

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★☆☆☆☆

“Motcycle flat tire”

Written on: 21/06/2016 by 299Eaton (1 review written)

Must report poor service as a gold card holder had flat rear tyre on a35 very busy road had to wait 3 hours 25min for someone to turn up. Had to move my bike with flat tire resulting in more damage to tire it was a new one last week so now I have to buy another one just over a simple repair.my renewal comes up in august will not be with AA… Read Full Review

The Aa's Comment

Written on: 21/06/2016

Hi, we're very sorry to learn of the delay you experienced and hope that you have been in touch with our customer services team so that they can address this. If not please do get in touch via our website 'contact us' page, we'll be more than happy to help. Thank you

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★☆☆☆☆

“Terrible Service”

Written on: 03/06/2016 by jayjay223 (1 review written)

Van stuck in Manchester, and AA want to charge us nearly £3 per mile to get back to London, What is the point of having a membership? Absolutely disgusting, I wouldn't recommend to anyone… Read Full Review

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★★★★★

“Great service”

Written on: 01/06/2016

Broken down and contacted AA and they were out within half an hour very professional service and very efficient A big thank you to the man who towed me to the garage and took me home I would always recommend the AA… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 28/05/2016 by Smithgy1989 (1 review written)

Well taking out the full AA cover and all extras so we would have peace of mind. But that far from the truth as parts/labour doesn't cover a clutch ! Then to learn that they failed on there stay Mobile because they wouldn't except my partner card for hire car yet AA taken a payment from my partner Card and monthly payments come directly from my partner account.also again we had to find a local garage as AA guy didn't no any we were on holiday so thanks for destroying our holiday peace of mind… Read Full Review

The Aa's Comment

Written on: 31/05/2016

Hi, we're very sorry to learn of your dissatisfaction and do hope that you have spoken with our customer services team about this. If we can help with anything please feel free to get in touch via our website 'contact us' page. Thank you

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★★★★★

“Definite the 4th emergency service. ”

Written on: 17/05/2016 by EileenBushby (1 review written)

We broke down yesterday on the a69 . called the as. They responded imediately. The as man was wonderful. Very professional sorted everything out for us. I cannot say how grateful we are. Thank you… Read Full Review

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★☆☆☆☆

“Refund on cancellation”

Written on: 16/05/2016 by slMarshall456 (1 review written)

Having been a member of the AA for 47 years, I was very disappointed to discover that I was not entitled to a refund even though my policy 31/2 months old. I had to sell my car due to unforseen circumstances, so I no longer need a policy… Read Full Review

The Aa's Comment

Written on: 16/05/2016

Hello, we're very sorry to learn that after 47 years you have cancelled your membership. Unfortunately the terms and conditions of a membership if paying annually means that a refund after the 14 days cooling off period is not available. We can offer to suspend the membership for up to 3 years and do hope that all options we given prior to cancellation. If we can help with anything at all, please feel free to get in touch via our website 'contact us' page. Thank you

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★★★★★

“1st breakdown”

Written on: 14/05/2016 by Juliedavies64 (1 review written)

After having cover for last 10 years with my bank account I had to make a call out today for the first time lovely phone operator sent a text back to give me estimated time AA van there within 15 minutes had me back on the road within 10 minutes very impressed thank you for the wonderful service from start to finish… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 13/05/2016 by White169 (1 review written)

Absolute jokers! If it isn't enough breaking down,to then have to deal with these absolute lying jokers is even worse!!!!! Been with them for 17 years and I have a break down on motorway, they send a 3rd party to take us to services who goes flying past us and has to reverse farther down the motorway than he came forwards to get to us!!! Then a patrol man is on his way 3 hours and numerous phone calls later to tell me he's at the services where we are waiting which would have been great if we… Read Full Review

The Aa's Comment

Written on: 16/05/2016

Hello, speed in attending breakdowns is an important part of the service we provide. It is equally important, should recovery subsequently be required, that this is arranged promptly and meets the needs of those involved. It is never our intention to exacerbate an already difficult situation, we're sorry that our handling of your onward journey was less that satisfactory. We do hope that you have been in touch with our customer service team so that they can address this, if not please get in touch via our website, we really would like the opportunity to help. Many thanks

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★☆☆☆☆

“Shocking, absolutely shocking! ”

Written on: 12/05/2016 by alanburgess (1 review written)

My elderly mother phoned at 6pm and was told that someone would be there at 7:20. She waited until 7:40 but didn't hear anything so called back only to be told that it would now be 8:25. She queried why no one had phoned to tell her about the change in time and received a curt reply saying that they had been delayed and there was nothing they could do about it - no apology for not informing her about the change in time. My mother then waited until 8:40pm before phoning again - only to be told… Read Full Review

The Aa's Response to alanburgess's Review

Written on: 16/05/2016

We're very sorry to hear about the delay your Mother experienced. It is never our intention to leave a member waiting without any updates. We hope that your Mother has raised her dissatisfaction with our customer service team, if not please ask her to get in touch via our website 'contact us' page we'll be happy to investigate the matter

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★☆☆☆☆

“Lousy customer service”

Written on: 01/05/2016 by 1968Burns (1 review written)

Absolutely awful customer service, will never use again or recommend to anyone… Read Full Review

The Aa's Comment

Written on: 02/05/2016

We're sorry to learn of your dissatisfaction and hope that you raised this at the time to be investigated. If not, please get in touch via our website 'contact us' page and we'll be happy to address this for you.

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★★★★★

“Excellent professional breakdown repair - 1st class...”

Written on: 27/04/2016 by Alismith99 (1 review written)

So impressed with the service received from the AA breakdown recovery man who replaced the alternator on our Volvo estate which went on the A30 in Cornwall as we were returning from holiday last Friday. He went out of his way to make the repair, working in miserable weather and showing amazing patience. It took quite a while to get it done but he persevered and we were able to get home that day, late but knowing that the work had been done well. Many thanks for a great job!… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 27/04/2016

Last week we put the wrong fuel in our car, we called the AA who said someone would be with us within an hour, when the AA arrived they said it wasn't safe to tow the car so would send a tow truck. My husband waited 4 and a half hours for this! A technician from fuel assist arrived at our house but the car was still at the petrol station 30 minutes away, in the meantime my husband had been picked up and was on his way home with the car whilst the man from fuel assist was going to the petrol… Read Full Review

The Aa's Comment

Written on: 28/04/2016

Hello, we're very sorry to hear about the service your Husband received. It is never our intention to leave a member waiting. We would like the opportunity to look in to this and hope that you have spoken with our customer services team, if not please get in touch via our website 'contact us' page. Thank you

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★☆☆☆☆

“AA Breakdown - No Attempt To Diagnose Cold Start Failure”

Written on: 27/04/2016 by AdrianEvans (1 review written)

AA engineer is told engine has been firing then repeatedly cutting out on cold starts, for a few days. He listens carefully when ignition key is turned on (before cranking engine) and immediately concludes "can't hear fuel pump priming, that must be the fault"; gets under car, taps fuel tank with hammer, then says he heard something so that confirms fuel pump is the problem. Engineer then takes me to nearby garage (whose staff he knows) and INSTRUCTS them to order me a new fuel pump. Fuel pump… Read Full Review

The Aa's Response to AdrianEvans's Review

Written on: 28/04/2016

Hi, we're sorry to hear you're unhappy. If you haven't already raised this with our customer services team please get in touch via our website 'contact us' page we'll be happy to address this. Thank you

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Adrianevans's reply to The Aa's Comment

Written on: 28/04/2016

I've been in contact with Customer Services team for last 3 months. Special Investigations Executive - total whitewash. The "engineer" was about 20 years old, no experience, and I am £ 120 out of pocket for their incompetence. But I will get my money back eventually through Small Claims Court - and next year I will leave the AA.

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The Aa's reply to Adrianevans's Comment

Written on: 02/05/2016

Thanks for letting us know you've been in touch with the customer service team, we're sorry you remain unhappy. If we can help with anything further, please feel free to contact us. Thank you

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Adrianevans's reply to The Aa's Comment

Written on: 09/05/2016

I've now confirmed the problem to be the coolant temperature sensor on the cylinder head. Taking off the electrical connection wire forces the engine computer (ECU) to switch to back-up mode - as described in Haynes manual - and the car starts immediately.

Conclusion: the AA are useless and I'll take them to Small Claims Court.

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