AA Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“AVOID AVOID AVOID!!”

Written on: 11/09/2017 by 48Brewer (1 review written)

I have been a gold member with AA for 18 years and they lost a panel in my Car. I contacted them as soon as i realised the part was not put back. The department i spoke to then proceeded to tell me I was a liar as they had spoken to the member of staff who said he had put the panel back. I stressed to them that I would not lie about a small plastic panel and also informed them that their staff who came to assess the vehicle did so at night and could have left it in his vehicle. Regardless, it… Read Full Review

The Aa's Comment

Written on: 12/09/2017

Hi, this is concerning. We hope you have spoken to our customer service team regarding your dissatisfaction. If you haven't and you would like us to address anything, then please get in touch with us via our website.

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★☆☆☆☆

“They do not care ”

Written on: 25/08/2017 by Alex844 (2 reviews written)

8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm… Read Full Review

The Aa's Response to Alex844's Review

Written on: 07/09/2017

Hi, this is concerning. It is never our intention to leave a Member waiting. If you haven't already raised this with our customer services team please get in touch at your earliest convenience so that we can address this for you. You can get in touch via our web site 'contact us' page. We hope you're ok and look forward to hearing from you.

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Alex844's reply to The Aa's Comment

Written on: 09/09/2017

I have on Facebook and trustpilot I sent you details like on here that you asked for over 2 weeks ago and I've heard nothing if I waited 4 hours at the side of the road I should expect nothing else really

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The Aa's reply to Alex844's Comment

Written on: 09/09/2017

Hi, if you wish to chase our Facebook team they will be happy to assist with this further for you.

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★☆☆☆☆

“Absolutely terrible”

Written on: 18/08/2017 by Rory74 (1 review written)

Absolutely terrible!!! Ordered a recovery at 8am and at 11pm still not home!!! The worst customer service. too may sub-contractors who are doing whatever they want and keep you waiting for ours, AA customer service don't have a clue as to what is actually happening on the ground!!! Absolute joke of a company!!! That what happens when you only care about selling memberships but don't care about supplying the service!!!… Read Full Review

The Aa's Comment

Written on: 18/08/2017

Our resources are planned to meet and exceed our member’s demands for service. When faced with unexpected workloads or factors beyond our control our call time can be affected. We're really saddened to here you are dissatisfied with our service and it is never our intention to exacerbate these situations. We do hope you raised this at the time, if not and you would like to do so, please do get in touch via our 'Contact Us' page on theaa.com Thank you.

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★☆☆☆☆

“AA doesn't keep you rolling !”

Written on: 24/07/2017 by SteveDerbyshire (1 review written)

Called AA after breaking down at side of A46 Lincoln. Had a caravan and a 4x4. Was in a highly dangerous position and was told would be 55 minutes to an hour wait. After about 55 minutes an AA van passed us on the opposite carriageway. After this the AA app I was using to track progress said task completed. No updates no contact until I rang them back myself. Was then informed that it had been passed onto sub contract company they use because of size of vehicle and caravan, which they had been… Read Full Review

The Aa's Response to SteveDerbyshire's Review

Written on: 25/07/2017

We're sorry to learn you had cause to be unhappy with the service provided. We would like to be able to have this investigated and your concerns addressed. Please visit our website and contact one of the team through the 'Contact Us' section online where this will be picked up.

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★★★★★

“Patrol man that went the extra mile”

Written on: 21/07/2017 by 1983McCullough (1 review written)

My husband and I cannot praise and thank the AA patrol man highly enough who came to our aid just 55mins after our initial call to the AA on Saturday 15th July. He towed our Seat Leon car 60 miles at night to the dealership that had previously carried out the VW emissions scandel software fix. The roadside diagnostic check on the M5 had shown the fault to be the EGR valve 3 failure, a known issue post the software fix. It was 1.00am when we dropped the car off at the dealers forecourt and my… Read Full Review

The Aa's Comment

Written on: 21/07/2017

Hi, we really appreciate you taking the time to leave this fantastic review of your recent breakdown. Our patrols will always try to go the extra mile and it's clear to see that this was the case for you on this occasion. It's always nice to hear from long standing members and we're so pleased to hear that the repairs have now been agreed for the car. We will do our best to locate the patrol and pass on your comments, we sure he will appreciate this as much as we did :)

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★★★★★

“Fantastic service”

Written on: 19/07/2017 by 164Wren (1 review written)

Had a fantastic service after grandson's car had serious breakdown while taking me for a drive. Patrolman was extremely courteous and very reassuring . Well done again. Reason I've been a member since 1988… Read Full Review

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★☆☆☆☆

“Shockingly incompetent joke of a "company"”

Written on: 18/07/2017 by 245Scott (1 review written)

I work for a company that sub contracts for the AA. I've been doing this for 7 years now and we work for many other companies and organisations. None of the others come close to the consistent incompetence of the wonderful AA. The adverts make me want to projectile vomit!! They get nearly everything wrong.. all the time. Giving a damn is not on their agenda, whereas bareface lying is. They rely heavily on the likes of us due to having a tiny amount of their own guys. We get paid pennies… Read Full Review

The Aa's Comment

Written on: 19/07/2017

The AA breakdown organisation is available 24/7 365 days a year. We welcome all feedback good and bad and appreciate your comments. If there is anything further you’d like for us to address please get in touch via our website and we’ll be happy to look in to this for you.

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Vectorsum's Comment

Written on: 29/08/2017

Interesting to read input from an insider. No surprises! Today I have waded through many reviews for all of the main companies: AA,RAC, Greenflag, Autonational etc. Its clear that they are all as bad as each other, regardless of what you pay. It is also clear that none are operating the sound business structure needed to provide the prompt reliable capable service that customers have every reason to expect. Some obvious reasons are: that the call handling centres appear to be simply not up to the job; the subcontractors that they use are not being managed properly and not adequately monitored and held to account for their performance (no doubt the man feels that despite his best efforts to deliver best service its not recognised by the contracting operator). The AA and RAC have obviously sunk a long way from what they once were. Looks like a race to the bottom. I'm at a complete loss as to what to do! 20 years ago I had a rapid response excellent onward recovery, without argument, to my 200mile away destination by a subcontractor to the RAC. Chances of getting that service now ? 10% or less I reckon. BIG opportunity here for a smart highly motivated SINCERE new kid to wipe them all out by simply delivering what's expected at a fair price. So that's my view! (Aerospace Engineering Manager)

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★☆☆☆☆

“Terrible servive”

Written on: 09/07/2017 by Kamrona392 (1 review written)

My wife's car wouldn't start. Called the AA still not arrives after 2 hours. Told them my wife is a diabetic who needs insulin. They couldn't care less. Kept saying "we're busy" can't cancel my membership quick enough. What a ridiculous company… Read Full Review

The Aa's Comment

Written on: 10/07/2017

This is very concerning, we would really like the opportunity to investigate the calls and service provided to your wife. If you haven't spoken to our customer services team already, please get in touch via our website 'contact us' page and we'll get this addressed as soon as possible. Thank you

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★☆☆☆☆

“following the death of my husband I took over the...”

Written on: 08/07/2017 by MaddieMorton (1 review written)

following the death of my husband I took over the insurance and breakdown. I then decided to upgrade my breakdown. I paid £45.09 for this on top of the £39 already paid. I was promised the documents by email and post. none arrived. I phoned after about a month and after holding on and holding the lady announced that they were there in front of her and would be send immediately. I received nothing. I wrote to the customer care giving deadline of 13 July and their answer - wait for it - it… Read Full Review

The Aa's Response to MaddieMorton's Review

Written on: 10/07/2017

Hi Maddie, firstly we'd like to offer our sincere condolences for your loss. We understand this must be a difficult time and we would like to help get to the bottom of the trouble you are having with your documents. Please get in touch via our website 'contact us' page or click to chat to one of our live agents who will be happy to help with your query and arrange for this to be resolved. We look forward to hearing from you and getting this sorted as quickly as possible.

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Maddiemorton's reply to The Aa's Comment

Written on: 11/07/2017

Oh, do you people listen to anything. I have telephoned 4 times. Still not recieved. I have been to customer care. Still not received. I have to wait 8 week for an answer. ALLL I WANT IS MY DOCUMENTS. PLEASE SEND ME MY DOCUMENTS. As I have said previously, you have until Friday to get them to me.

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The Aa's reply to Maddiemorton's Comment

Written on: 19/07/2017

We understand you have called several times and this is what we would like to address. Unfortunately we can't locate your details from this review or assist with the documents via this forum. We would really like to help. If you haven't received them yet please get in touch via our website. Thank you

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Maddiemorton's reply to The Aa's Comment

Written on: 19/07/2017

membership no 6356 0111 5719 3319. No, I have not received

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★★★★★

“mr HUI”

Written on: 30/06/2017 by KarterO'Grady145 (1 review written)

they are the best fixed my car in 30 min how cant thank you enough… Read Full Review

The Aa's Comment

Written on: 30/06/2017

No need to thank us Mr Hui, we're just doing our job :)

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★☆☆☆☆

“Exasperting! Frustrating! Hopeless!”

Written on: 25/06/2017 by Freefe (1 review written)

We renewed our AA membership in April, reducing the cover from which was held previously, and this has seemed to cause the Company to go into meltdown where we're concerned! Despite two very lengthy phone conversations and several emails we can't even get our documents and membership cards sent out to us. AA acknowledge our paid up membership, but as they can't seem to navigate their way to a post box, what chance have we got if we need them to come out to a breakdown? Green Flag or RAC for us… Read Full Review

The Aa's Response to Freefe's Review

Written on: 28/06/2017

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“Disgusting service ”

Written on: 16/06/2017 by Kaylynu403 (1 review written)

Broke down abroad, called breakdown number, got told I needed to be transferred through to their France dept, no issue makes sense, French dept pick up the call and just put the phone down, tried to call back, just put into a queue Manage to sort the breakdown myself When I report it on my return their response is to refund me my fee and cancel my membership An apology would have been nice … Read Full Review

The Aa's Comment

Written on: 17/06/2017

We're sorry to hear that you had an issue getting through to our team at the time of the breakdown and are pleased to see that you raised your concerns with the us on your return. We're sorry you feel this wasn't dealt with in the correct manner. We do hope all is ok with the vehicle again for you.

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★★★★★

“AA has great staff - fantastic service”

Written on: 10/06/2017 by KathandJimHarris (1 review written)

the chap that came to me in Wakefield & took me and my car back to Grimsby was very helpfull and organised a hire car for me out of hours so that I could continue with work the next day without delay. Then a week later I had a flat and again AA chap came and sorted it out in pouring rain. we have a family membership and when a couple of days later one of us left lights on overnight and woke to a flat battery the AA saved the day again. Thank you Harris's… Read Full Review

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★☆☆☆☆

“disgraceful disrespectful annoying”

Written on: 09/06/2017 by uk30scouple (1 review written)

Waited almost 4 hours and still waiting,calling every 30 minutes to be told the recovery vehicle keeps getting delayed..The worst srrvice ever and the staff are as helpful! RAC for me in future! Choose the aa at your peril !… Read Full Review

The Aa's Response to uk30scouple's Review

Written on: 12/06/2017

We're extremely sorry to hear about the delay, it is never our intention to leave a member waiting. We'll provide you with an ETA at the time however this can change and we'll notify you of this, there are many factors that can effect our time of arrival. We hope that you have been in touch with our customer services team so that they can address this, if not please feel free to contact us directly on our web site 'contact us' page. We look forward to hearing from you.

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★☆☆☆☆

“Direct Debit increased despite us changing ”

Written on: 04/06/2017 by Zionx305 (1 review written)

We changed our cover. For 7 months the DD debit was correct but after this, they simply increases it to what we were paying before without our consent. Very poor communication… Read Full Review

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★★★★★

“Flagged AA Van Down!”

Written on: 16/05/2017 by cd2017 (1 review written)

On the way home from holiday in Morecombe with three children in the car I broke down. Over an hour away from home with no breakdown cover and no one to call for help. Upon exiting my car to find someone to help me an AA van came driving down the road! I flagged the van down who stopped and came to check over my car. The man was very helpful, polite and diagnosed the problem within five minutes. He explained I would need to take out a policy there and then in order for me to keep the part he… Read Full Review

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★★★★★

“Lifesavers ”

Written on: 30/04/2017 by Jacqueline111 (1 review written)

We ran out of diesel on M3 in our Motorhome with 2 children as well. We could not get out on hard shoulder as there was no barrier or anywhere for us to stand so we had to sit in Motorhome and it was rocking from side to side with every car and especially every big vehicle that passed. To say we were nervous was an understatement. Within 15 minutes of phoning the AA a lovely chap turned up and gave us enough diesel to reach the services. Can't praise their service enough… Read Full Review

The Aa's Response to Jacqueline111's Review

Written on: 08/07/2017

We understand how nervous you must've been and hope that you and the children are safe and well now :)

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★☆☆☆☆

“The AA is not fit for purpose”

Written on: 28/04/2017 by A.McJannet (1 review written)

The AA not fit for purpose. My wife broke down (as was verified by several independent people) one third of a mile from our house. The AA refused to come out because they said the distance was under a quarter of a mile AS THE CROW FLIES! That is utterly absurd & ridiculous. Last time I looked cars don't fly & have to use the roads provided. The AA refuses to address our complaint, simply ignoring us & fobbing us off. I'm escalating the matter to shame them & hopefully persuade as many people as… Read Full Review

The Aa's Response to A.McJannet's Review

Written on: 05/05/2017

Hello, we believe our team have picked this up in another forum and are dealing with your complaint. Kind Regards

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A.mcjannet's reply to The Aa's Comment

Written on: 06/05/2017

After endless pressure & escalation to Head Office someone looked into it. They accepted they were wrong to deny recovery. But concluded by offering compensation of £30. So that's what we're worth to them. They remain not fit for purpose. People looking for breakdown cover should look at other providers. We've cancelled our renewal.

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The Aa's reply to A.mcjannet's Comment

Written on: 09/05/2017

We're sorry to hear you remain unhappy with the outcome of your complaint and have since cancelled your renewal. We do hope that we can help in the future. Kind regards

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A.mcjannet's reply to The Aa's Comment

Written on: 11/05/2017

One day you might appreciate the difference between just saying sorry, and really being sorry and then doing something about it to show you really care. Consumers & customers are not stupid.

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A.mcjannet's reply to The Aa's Comment

Written on: 11/05/2017

One day you might appreciate the difference between just saying sorry, and really being sorry and then doing something about it to show you really care. Consumers & customers are not stupid.

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★★★★★

“Super service, fast and extremely helpful. ”

Written on: 24/04/2017 by NGerman (1 review written)

This is the first time that I have used my AA membership and I have to say that the service was excellent. I used the AA App on my phone to report that I had a flat battery, the AA logged the call and my AA man contacted me to say that he was 15 minutes away. As soon as he arrived he was very quick in discovering that I needed a new battery and even contacted Halfords to see if they had one in stock. He then jump started the car for me to head on my way. Thank You for a great service… Read Full Review

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★☆☆☆☆

“Took 6 hours to recover my car”

Written on: 02/04/2017 by esMcCabe51 (1 review written)

I had my car to be recover from Victoria London and they took 6 hours to send AA partner. Non sense customer service… Read Full Review

The Aa's Comment

Written on: 07/04/2017

Hello, we are very sorry to learn of the 6 hour wait you had to be recovered. We would very much like to address this for you, it is never our intention to leave members waiting and we do everything we can to get a patrol out as soon as possible. If you haven't already been in touch with our customer services team please get in touch via our website 'contact us' page and our team will be happy to investigate this for you. We look forward to hearing from you. Thank you

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