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Picture courtesy of Rose McGreevy.
| Customer Service | 5.5/10   |
|---|---|
| Ease of Use | 5.3/10 |
| Overdraft Facility | 10/10 |
| Overall rating | 3.2/10 |
Full review by
Guest.
on 19th Jul 2008
User Rating : 8
Respect :
0
Good Points: Very helpful and friendly staff.
Bad Points: Was not informed of the incentive for opening the account. I opened it a few weeks before the incentive started and missed out.
General comments: Open, honest and friendly staff.
A large but managable overdraft limit available.
Informed of all the account details clearly e.g. when over draft must be paid back, interest rates etc.
Guest.'s review and ratings | 59 words
Review by
lc0u508d
on 26th Oct 2006
User Rating : 2
Respect :
0
First of all, I keep getting charged and I don't know why. I have had some of the charges reimbursed, but it keeps happening. Also, Royal Bank of Scotland are advertising an overdraft of £2,500 on their website and through the post, but when I enquired about this at my branch, they told me that it isn't the case and couldn't explain why it is advertised. The staff are unhelpful - it is the worst account in the world!
lc0u508d's full review | 89 words
Review by
doneganm
on 12th Jan 2006
User Rating : 2
Respect :
0
I had a Royal Bank of Scotland student royalties account for three years between September 1999 and July 2003. One day I sat down and went through my incomplete set of statements for that period, and I totted up £600 in bank charges. I must have been charged even more on the statements that I couldn't find.
doneganm's full review | 69 words
Review by
amysharp
on 13th Dec 2005
User Rating : 4
Respect :
0
I was very pleased with the Royal Bank of Scotland when I opened my Student Royalties account. They were the only ones who would give me an account at the time, and the staff were very friendly.
3 years later however, I would not recommend RBS for any account - credit card, savings, anything!! They put extortionate charges through, and reject cheques and direct debits, even when there is money in the account, and you have a hard time getting it back.
Don't rely on the internet to do your ...
amysharp's full review | 180 words
Review by
rikmuir
on 13th Jan 2004
User Rating : 0
Respect :
+1
I cannot warn you enough. I have had a Royal Bank of Scotland Student Royalties Account with the Glasgow City RBS since 1999. For half that time I have been in constant contact with the branch requesting a refund of illicitly charged maintenance fees, interest charges ( which the account, as a student overdraft, should not have ). The only glimmer of light has been a local branch, I opened the account while studying away, which higlighted the number of charges that had been added. They ( Glasgo ...
rikmuir's full review | 136 words
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