Evans Store Card Reviews

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★☆☆☆☆
1.5 / 5
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  • Value For Money

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Evans Store Card

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Latest Reviews

★☆☆☆☆

“WAITING... WAITING... WAITING....”

Written on: 10/04/2014 by missmerrily (1 review written)

I don't think I'll ever know how good or bad the Evans Store Card is! I signed up for one at a local Evans store and many weeks later am still waiting for a card to actually arrive. After the first 10 days' wait, I called Card Services and it was discovered that it had been dispatched to the wrong apartment number. The advisor took my correct details and promised a replacement card within the following 10 days. Once again, it did not arrive. However, strangely, my statement did, and that's how… Read Full Review

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★☆☆☆☆

“REFUNDS REFUNDS REFUNDS”

Written on: 19/05/2013 by GillianGalaxyFan (1 review written)

You see the advert for the 25% off days and you start planning your whole summer wardrobe - huge mistake. The website gets so busy that you constantly get frozen and then your order seems to disappear so you have to start all over again and has anybody else noticed that new tops seem to appear every time you look - does my head in THEN... you have bought items from your local store, took them home and need to return some. Hahahahah. Just returned about £100 today and yet only £29 got put back… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM THIS CARD”

Written on: 11/12/2012

I have had this card for a few years - and have been scammed on 3 occasions which has never happened to me on any other card. However the worst element is the customer service. They never resolve anything by email, all needs to be done over the telephone- always write the samething - call the call centre. 10p per minute and you will never get anywhere in first 10-12 mins - on average I have been waiting around 14-17 mins. I hace complained- whoever investigated it made mistakes so I had to… Read Full Review

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★☆☆☆☆

“DD TAKEN EARLY”

Written on: 04/08/2012

Take DD every 28 days regardless of date you set it up for; this means you can incur monthly overdraft charges without even knowing it, ths systems seems to be set up to catch people out. When you phone to enquire about your account, you reach a call centre abroad who read scripts and claim that they can take money when they like, asking for a supervisor incurs a lengthly wait on the phone at 10p per minute… Read Full Review

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★☆☆☆☆

“Account Card doesn't work on Evans website!”

Written on: 13/05/2012

Would love to know if anyone else has this problem. I've had my Evans Mastercard for 3 years now. The card is great for using in store but guess what? My evans account card doesn't ACTUALLY work on the evans website? So thanks very much Evans for all the many emails and invitations you send me with special cardholder promotional discounts to be used online... but what an absolute joke that not all cardholders can buy from you online.... makees my account card about as much use as a chocolate… Read Full Review

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Barefootinthepark's Comment

Written on: 22/08/2012

I couldn't agree with you more I have had exactly the same problems for ages now with my Evans Mastercard. It doesn't work on the Evans Website, and Evans are absolutely useless at sorting out the problem, they just keep making excuses and blaming me for the problem. Evans it is not me, it is you. Get this issue sorted out once and for all, as it is sending your customers crazy.

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★☆☆☆☆

“Account Card doesn't work on Evans website!”

Written on: 11/05/2012 by MrsT037 (0 reviews written)

Would love to know if anyone else has this problem. I've had my Evans Mastercard for 3 years now. The card is great for using in store but guess what? My evans account card doesn't ACTUALLY work on the evans website? So thanks very much Evans for all the many emails and invitations you send me with special cardholder promotional discounts to be used online... but what an absolute joke that not all cardholders can buy from you online.... makees my account card about as much use as a chocolate… Read Full Review

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★☆☆☆☆

“Teach me to be Greedy”

Written on: 16/02/2012

I saw a dress I wanted for a wedding - foolishly I let myself be talked into qualifying for a discount by taking their store card. BIG MISTAKE. As soon as they mentioned Santander I should have run a mile, I've read so many appalling reviews of that company's customer service, and sure enough they lived down to my expectations. I was concerned that I'd had no communication from the company and went on line to try and pay the full amount I'd put on my card, the wretched website didn't even… Read Full Review

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★☆☆☆☆

“Late payment phone calls”

Written on: 17/06/2011 by sue3319 (1 review written)

The apr on these cards is increaseing all the time. If you are one day late they charge you a £12 fee and the phone calls start. These are timed to be at the most inconvenient times. IE early sunday morning or when you are tea time or up till nine at night. They can be more than twice a day and can therefore be counted as harrassment. The call centre people are very patronising and seem to ask questions to belittle you. If you pay on line they then still talk to you in a patronising… Read Full Review

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★☆☆☆☆

“I recently missed a payment and received a very...”

Written on: 17/01/2011

I recently missed a payment and received a very patronising call from a call centre. I refused to make the payment on the phone and made it on line the next day. Tried to used my card on line a week later and the payment was declined. I rang the call centre and was told because I had fallen into arrears (even though I was now up-to-date with my payments) it had altered my credit profile and I could not use my card. Surprisingly I went on line and used my Santander Burtons card to pay for my… Read Full Review

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★☆☆☆☆

“I was pressured into taking this card by the store in...”

Written on: 09/12/2010

I was pressured into taking this card by the store in September 2010. In December I started receiving calls from Santander demanding minimum payment of £4 and telling me that I had already incurred a standard £12 non payment bill. I had received neither card nor statement by this time. I requested a duplicate of the statements for which they charge £4 which also failed to arrive so fearing they would destroy my credit rating paid by telephone and cancelled the card. The calls continue… Read Full Review

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★★★☆☆

“There seems to be changes as to how the card is...”

Written on: 13/10/2010

There seems to be changes as to how the card is operated would now only use if needed… Read Full Review

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★☆☆☆☆

“I've always liked the service I got from them, until...”

Written on: 23/05/2007 by Oceanna (2 reviews written)

I've always liked the service I got from them, until the other day when my card was refused in store because it was in credit.

Although the Evans Store Card call centre assistant was pleasant, she wasn't able to sort out the situation, which meant that I couldn't use my card to buy the top I wanted, and thereby use up the credit on my account. I've now got to wait for a cheque from GE money in order to clear the account.
Utterly ridiculous… Read Full Review

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★★★★★

“The Evans store card is a great store card! Low APR,...”

Written on: 16/01/2007 by Charlotte18 (1 review written)

The Evans store card is a great store card! Low APR, and loyalty points that are sent to you quarterly. And if you shop regularly in Evans or any Arcadia store, the points really rack up, and soon you will have enough to buy an outfit.

It can be used in any Arcadia store, so it can be used in over 2000 stores nationwide.

Some people like me are offered a MasterCard Evans card, which means you can use the card anywhere in the world where MasterCard is taken, and earn points on everything you… Read Full Review

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