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Written on: 17/08/2014 by MaddisonBlake193 (1 review written)
AVOID!!! The application process is simple, and the initial offer is attractive. However when you have a query or need assistance you will struggle to get assistance for anyone and will be passed from one person to another, all of which will be via another 0800 number and 30 minutes of time on the phone. When you finally get your call answered I found the call centre staff to be short and in a manner that is not helpful. There is also clearly no communication between in store staff and call… Read Full Review
Written on: 04/07/2014
Attracted by low fees, and good exchange rates. But life is too short to sit on hold for 20 mins, listening to a voice saying your call will be answered shortly, and then pay 0845 call charges for the privilege. No, the call was not answered shortly… Read Full Review
Written on: 16/06/2014 by 1952Hensley (1 review written)
I applied for Post Office credit card through Topcashback in the hope that I would receive £40 as a cashback which was promised 100% but after getting the credit card and being with it for four months I still have not been given the cashback simply because this post office company does not want to. So you will be disappointed with their customer services. Whenever you call they will say oh your details do not match with what we have in our system, full stop nothing else to make you comfortable… Read Full Review
Written on: 25/04/2014 by 314Munoz (1 review written)
I used the post office credit card a couple of years back, using their '0% interest charges' for a year and it all went fine. When I needed to use a credit card abroad again, I contacted the post office and asked if it was possible that the same offer of 0% interest, etc for a certain time was still available and was told yes. After discussing all the details to make sure I really was getting the same deal as before, I agreed and went on holiday, using my card. Later, when I received my… Read Full Review
Written on: 21/07/2013 by Nanny911 (1 review written)
The Post Office credit card is a nightmare! Stay away. It's incredible how you never receive a statement but always receive Late payment letters!! I am so glad I have got rid of this as this could affect my credit rating. Never again!… Read Full Review
Written on: 18/06/2013 by mC_LArdy (1 review written)
Website says this is an instant decision. I have a good credit report and it was not instant. I've now received a letter asking me to post certified copies of documentation! I view that as a major inconvenience and totally un-necessary. So much so that i've binned it and gone for a halifax clarity card instead! … Read Full Review
Written on: 10/05/2013 by Elgordo (1 review written)
As many of the reviews for PO Credit Card I agree that the customer service is terrible. A common thread in reviews is that the card is good value when used overseas however look again and see how many people say that they get extra charges. Now my gripe about PO generating income. If you enter the website you will find a page giving your current status and spending for the month. This page always reads zero in for your outstanding balance and minimum payment. In fact you may have payments due… Read Full Review
Written on: 22/03/2013 by Nee123 (1 review written)
I phoned the credit card various times just for change of address. They are just plain rude. The guy that picked the phone just kept typing and ignored me the whole time. I could tell he could hear me as he asked me for name before going quiet and kept mumbling. I cut it off and phoned again. This time thankfully the lady was responsive but very slow. Put me on hold three times after hearing my query, post code and house number so it got cut off after eight minutes before I even reached the… Read Full Review
Written on: 15/02/2013
I give this card one star as imhad no issues initially opening the account but that's where the positives end. Customer service is highly primitive and unhelpful. Mostly by post with a very weak website. The real problems started when I tried to change my address and they ultimately decided it was easier to cancel my card than act on my (repeat) instruction to change my home address. I would recommend avoiding this card like the plague as you don't when or where you'll be when they cancel… Read Full Review
Written on: 18/10/2012 by Veera (1 review written)
Their credit card online page is useless. Cannot make payment over the phone, cannot make payment through their website. I am unable to setup a direct debit over the phone, they still do it the traditional way by posting a form to fill out for direct debit. Even though they do not charge a fee when using it abroad, their level of customer service is appalling. I would not recommend it to anyone… Read Full Review
Written on: 20/06/2012 by rob666 (6 reviews written)
i got confirmation on feb 2012 money transferred this now june and even had letters off post office to say they are investigating and yet guess what still waiting even by there own rules this is a joke ,and never once have they even phoned or emailed to sort ,all by post so thats probably lost aswell and i will have to pay the interest on my card even with proof they have said its transferred .just pointless using this service cough cough… Read Full Review
Written on: 12/04/2011
I applied for this card for use abroad due to it having no additional fees.
What a hassle. Proof of ID documents were requested and copies duly sent, signed by my local Post Office. Then a week later returned to me saying they were incorrect as the person who had checked them had not Printed their name.....it doesn't stipulate this though! The documents were then re-sent...correct this time...and two weeks later still no decision! It may be a good card, but make sure you leave plenty of time… Read Full Review
Written on: 22/03/2011
Customer service absolutely shocking. No manner's at all, if there's any problem they aren't interested and don't want to help you sort it out. If you pay at the Post Office in cash for your amount due a day before it take's five working days to reach the Bank of Ireland. You therefore get charged a late payment. You are not allowed to make a payment over the phone UNLESS you are already in arrears. This all happened because I had a nightmare trying to set a direct debit up. When I tried to… Read Full Review
Written on: 08/03/2011
Never ask for duplicate statement from them, they will charge you £5 for that 2 pieces of A4 photo copy like prints. So..if you somehow don`t get your statement like me and get charged £12 for late payment fee and ask for statement..that`s £17. Stay well clear, very annoying customer service. For that £5 this card just met the mr. shredder… Read Full Review
Written on: 25/02/2011
I have been using this card since 2006. As someone who travels frequently, I have saved hundreds of pounds thanks to the commission-free exchange rate provided. When overseas this is basically a 3% discount compared to nearly all other cards (or holiday money). Customer services have always been good. I would have to concede that the online facility is rather limited, but have never had any problems paying online from my bank's website. Another plus is the full 3 week payment window following… Read Full Review
Written on: 22/01/2011
I got the Post Office Platinum Credit Card last year to go on holiday. This is the real benefit of the card as they do not charge transaction and conversion fees for foreign purchases. I can not fault the card on this as it a bit cheaper than my other credit cards and much cheaper than using my Visa Debit card.
However the administration behind the card is pretty archaic. There is virtually no online management available, you can just basically view previous statements. You can not pay over… Read Full Review
Written on: 16/01/2011 by bostonbob (1 review written)
I can't fault the service or customer relations,I use my card for all my on-line purchases with confidence… Read Full Review
Written on: 03/01/2011
I applied for the Post Office Platinum MasterCard three months ago to take advantage of the introductory three months 0% APR on purchases.
The card was easy to apply for, through the Post Office website. Although braded as the Post Office the card is provided by Bank of Ireland UK, which is a company I haven't dealt with before. After dealing with some of the other UK financial institutions I have found Bank of Ireland to be somewhat lacking.
My experience of speaking to the Customer… Read Full Review
Written on: 09/07/2010
Would not recommend this card to anyone.
Ridiculous amounts of red tape when trying to change address to reclaim the money on my card.
I sent my documents twice, speaking to three members of staff 5 times over a period of 4 days with differing reasons as to why they had not accepted my change of address. Finally after asking to speak to a supervisor, my documents were miraculously acceptable.
Poor organisation, inconsistent service and very disappointing for the post office.
Avoid this at all… Read Full Review
As rated by real users
" Unfortunately, I cannot give 0 stars " Read More
" Not Impressed, excessive Interest rates and charges! " Read More
" Card Suspended Without Notice " Read More
" Poor service - don't get it! " Read More
" No Problems " Read More