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| Value for Money | 0/10 |
|---|---|
| Overall rating | 0/10 |
Full review by
mwilson
on 13th Jan 2007
User Rating : 0
Respect :
0
Good Points: They told us they were a reputable local family business.
Bad Points: They Lie!
General comments: 9 months prior to our wedding date, we saw a suit we liked in the shop window of Mr Savile in Brentwood, Essex. We went into the shop and tried on the suit. It fit, and we really liked it. We briefly looked at some suits on display models for the best man and 2 Ushers, and we had a brief discussion with the elderly assistant. After being convinced that really all the direct Male parties of the wedding should wear the same suits, we ended up with a total of 7 suits! We were told the longer we left it to pay the deposits the more it would reduce the risk of not being able to have ALL 7 suits for our day. We were then told that if we paid for ALL the suits in full that day, then we would have the suits guaranteed and also a 10% (around £80) discount, oh and a free suit! I asked the assistant if we paid in full now, what if something happened and we had to cancel part of the order or even the full order, and were told "don't worry, we are a reputable family company, established for years blah blah. So long as we didn't cancel a few weeks before the final fittings (March / April 07) we would be fully credited. I even pointed out to the wording on the front of his receipt which said 'if cancelled a credit will be give against a future hire', again we were told that is only if you cancel last minute and we loose out on the sale to somebody else, but if you give us sufficient notice we will credit you.
So, we decided to go ahead and pay in FULL 9 months before the wedding. Sadly, 3 weeks later my fiance's mum died, and after many tears and conversations, we decided over Christmas we would not have the wedding we had planned all along, but we would go away somewhere with a few family and friends and get married. When I rang the shop to tell them on the 6th of January that the wedding was cancelled, I was told I could come in and collect a 'credit note'. I tried to protest (nicely) and point out what the assistant had said, and he put the phone down on me. My fiance' today (a week later) went into the shop today with the letter and to ask if we could have our money back, and was told "No, we don't do refunds". We will now have to take this further, on top of everything else!
mwilson's review and ratings | 441 words
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