Countrywide Residential Lettings Reviews

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Countrywide Residential Lettings

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Latest Reviews

★☆☆☆☆

“Terrible customer service and communication”

Written on: 21/08/2014 by JesseBeasley (1 review written)

I have moved flats across England several times in the past and never have I experienced such terrible customer service. I am trying to get my deposit back and despite being told it would definitely be on my account by a certain date, I am still waiting. I have not received a response to any of my emails and am always told the person I am dealing with is busy when I call. They are lazy and take no initiative to resolve any problems. I would not use them again, even for the nicest home in… Read Full Review

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★☆☆☆☆

“Absolutely dreadful and disgusting company ”

Written on: 05/08/2014 by Malachi411 (1 review written)

Countrywide are without a doubt the worst estate agency in Britain. Here is a breakdown of only a small selection of their worst crimes for the year I rented from them (the full list would require a series of novels) They continuously sent sensitive and private information to the email address of the previous tenants, not us, and we were lucky that we know the previous tenants because countrywide continously made this error. When we moved in to the property, not only was it filthy but it was… Read Full Review

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★☆☆☆☆

“Still deposit not back”

Written on: 22/07/2014 by AkiraLucas426 (1 review written)

We left our flat over a month ago and still not any word about our deposit, while countrywide told us we would get a message a two weeks later. While if you are late with paying them you get a fine. … Read Full Review

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Happypenguin's Comment

Written on: 05/08/2014

Have you got your deposit back yet? We are having the same issue although it has been 10 weeks and they are ignoring us

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Basboom's Comment

Written on: 05/08/2014

Finally after calling them multiple times, they redirected us to this website: mydepositsscotland for which you should have a code.

We called to this website and they need 1 month to do the processing, according to them nothing was done yet by either agency or landlord. We are still waiting for the deposit.

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Jharris636's Comment

Written on: 21/08/2014

I am currently having the same issue. I was told my deposit would be in my account by a certain date, it never arrived. I have contacted them multiple times but get given various excuses each time. I will be raising it as a dispute with mydeposits. Very poor service and terrible communication.

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★☆☆☆☆

“awful”

Written on: 19/07/2014 by Kameron154 (1 review written)

They are very bad. slow, cannot resolve any issue… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 11/07/2014 by 147Carney (1 review written)

I was with Countrywide for 10 years as a landlord paying them full management fees , they tried to charge me for everything even an email once ,the used to tell me the figures for the tax man over the phone then it was gbp50 for an email – then it was ! have you joined our tax scheme! Gbp170.00 ! I have since gone to a better agency.I would not recommend them… Read Full Review

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★☆☆☆☆

“Absolutely appalling! ”

Written on: 19/06/2014 by JaylynChapman1975 (1 review written)

I cannot believe this company is still allowed to trade! Never experienced such bad customer service til I dealt with these. Staff are very rude and unhelpful. They don't seem to know what they are doing. Took over 5 weeks to get my deposit back as they were blaming the landlor, and trying to make out I had damaged the property which they were going to charge me for. Until I told them to check all the inventory evidence and pointed out the so called damage was already present when I moved in… Read Full Review

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★☆☆☆☆

“Unbelievably Incompetent”

Written on: 15/06/2014 by 161Mitchell (1 review written)

I have been waiting on the return of my deposit for 6weeks and they claim the delay is from the landlord, I spoke to the landlord and he confirmed they have been ignoring his calls and emails too. Considering the amount of complaints and bad reviews this company has I am appalled that they are still allowed to carry on as a business!!!! Absolutely insane, something must be done!!!… Read Full Review

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★☆☆☆☆

“Glasgow Branch”

Written on: 12/06/2014 by glMcCormack421 (1 review written)

Terrible service at Countrywide Leasing in Glasgow. I am a landlord paying them £150 for what ?? I have to chase them up when the tenant fails to pay on time but can you ever get them on the phone ? No chance. Your only option is to leave them a message knowing there's next to no chance they will bother to call you back. The same phone number is for prospective tenant's. What a joke. No wonder they take an age to find you a tenant when they don't even take calls. Countrywide Glasgow, your… Read Full Review

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★☆☆☆☆

“Criminal organisation ”

Written on: 22/05/2014 by Lyrics163 (1 review written)

Where do I start? This company has to be the worst I have ever had the displeasure of dealing with in my 14 years as a private tenant. They do not respond to calls / emails for repairs and then try to charge you for the disrepair when u leave. They produce inventories that describe a property as brand new and untouched and "loose" any comments you may add describing otherwise. They charge a fee to release a reference when u leave to find a new property which upon receiving delay releasing… Read Full Review

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★☆☆☆☆

“Blundells/Countrywide”

Written on: 20/05/2014 by Simon.Deakin (1 review written)

They are absolute money grabbing robbers! They do nothing about requests to repair, but then if the Landlord says you grass in 1 inch longer than he likes, they send a complaint letter! I am still waiting for the return of my deposit after nearly a month, and thay also want to keep some back for no reason! I have been renting property for the last 30 years and NEVER had any issues until dealing with this load of theives. NEVER Again, and I would warn anyone wanting to rent through these to… Read Full Review

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★☆☆☆☆

“Countrywide Aggressive Brutes”

Written on: 19/05/2014 by ArielRodriguez231 (1 review written)

Countrywide are nothing more than aggressive brutes! They didn't send service charge reminders to the property and when we didn't pay their charges, we would have done if asked, they got solicitors involved and added interest charges to our account. A simple 6 monthly service charge of £547, v expensive for what they do at the property was then hiked to include £645 for interest, disimbursements and legal charges. We have no choice but to use this company and reluctantly we paid so as to… Read Full Review

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★☆☆☆☆

“Horrific ”

Written on: 13/05/2014

Absolutely horrific customer service Their lack of customer service, all they want is your money I've been put in to a unsafe house and because I asked for help time and time again I was given a section 21 I am due to be homeless!! I've been on both ends landlord and tenant and believe you me treatment is the same!! All this company do is take your money lots of it and give you nothing Avoid country wide save your money and hassle But the question is... What can be done? how are these… Read Full Review

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★☆☆☆☆

“From start to finish this was a time and money sink”

Written on: 14/02/2014

This is a review for the glasgow branch, I had the displeasure of renting with them. You need to micro manage these people otherwise nothing will happen and you will never move in. Dates were missed, people don't seem to be able to follow up work from their coworkers if they go missing. They delayed the move in date by a week because they needed to get cleaners in, but the place was obviously never cleaned. When I moved out the check out appointment was delayed because the check out team… Read Full Review

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★☆☆☆☆

“Avoid them”

Written on: 09/01/2014

Nightmare to deal with as a landlord. Rip you off for everything and when you try to call the property maintenance team in Manchester they are useless and one member of staff who I can't name is unbelievably rude we have had multiple issues with them but this is the final straw. They left my tenants with no heating for almost a week due to their incompetence even though I authorized the repair immediately and phoned them daily to chase them up. I asked for tenants tel no so I could apologize… Read Full Review

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★☆☆☆☆

“£10k out of pocket”

Written on: 07/12/2013

We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly. During the 5 years, we received very little contact, except when repairs needed doing, which we regarded as a good sign. However, on taking back the house, we find the house was an absolute tip, with major damage to the house. We filled a skip with… Read Full Review

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★☆☆☆☆

“totally useless and incompetent”

Written on: 17/11/2013 by wendypeg66 (2 reviews written)

this year they forgot the 'gas safety certificate' last year they forgot the 'gas safety certificate' before we were charged £580 for fencing when the inspection report called for 4 fence panels.. still waiting for answers steer clear… Read Full Review

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★☆☆☆☆

“Incompetent beyond belief”

Written on: 13/11/2013 by wiseaftertheevent (1 review written)

I could write for hours about the total uselessness of Countrywide Palmer Snell, from my perspective as a landlord. They also caused problems with a very good tenant, They are the pits. Don't even think about doing business with them. Awful, awful, awful. I only gave 1 star because that was the only way I could post this message. … Read Full Review

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Wendypeg66's Response to wiseaftertheevent's Review

Written on: 17/11/2013

couldn't agree more . totally useless - an inspection report that called for 4 fence panels to be replaced cost £580. 3 months and no answers

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★☆☆☆☆

“Absolute sham of an organisation”

Written on: 09/11/2013

Can anyone help me in finding an email/postal address for formal complaints against Blundells, who are a part of Countrywide? They have looked after our move in to our new rental property. They charged me 96 pounds for a 'check in fee,' which consisted of handing over the keys. They provided us with a tenancy agreement/inventory from 2011, which had both gas and electricity readings from February 2011. They neglected to show us were we could view our readings and we had to find out ourselves… Read Full Review

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Wendypeg66's Comment

Written on: 17/11/2013

property ombudsman and quick - dont be jerked around like me

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★☆☆☆☆

“By far the worst lettings agency”

Written on: 06/11/2013

Countrywide Residential lettings deserve a 0 star status. They are by far the most incompetent company that I have ever come across. PLEASE READ THIS REVIEW AND STAY WAY CLEAR OF THEM as you will experience nothing but headaches. There is a serious lack of organisation, communication, and competence in their company. On our move in date the property was in such a bad way that I wouldn't even wish it upon rats to live there. It was promised that they would have it all sorted by the time we… Read Full Review

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Wendypeg66's Comment

Written on: 17/11/2013

totally agree with you

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★☆☆☆☆

“Not even 1 star!”

Written on: 05/11/2013

We rented through gascogine pees and countrywide managed the property. They were ok when we were in the property but as soon as we moved out, different story. Our deposit is protected on the my deposit scheme and we should have had it back within 10 days. 6 weeks later still no deposit. The house was left the same state as we found it and they are trying to get money off us for the garden. Our contract says cut the grass is our only responsibility, so we cut the grass (more like matted weed)… Read Full Review

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