Countrywide Residential Lettings Reviews

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Countrywide Residential Lettings

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Latest Reviews

★☆☆☆☆

“Worst Rental Experience Ever”

Written on: 20/09/2016 by Teo_ (1 review written)

This is the worst client-oriented company I have ever had the unfortune of working with. Unprofessional, untrustworthy and helpless, the customer service team is technicaly inexistent - or not likely to do its job, although the agency fees are very high! We have had several attempts to contact them via phone and email in order to solve various issues (some of them having ended up with us sleeping in the hotel and over friends while paying rent), with no fructified results until a formal… Read Full Review

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★☆☆☆☆

“Abysmal company”

Written on: 17/09/2016 by Kirbylj1959 (1 review written)

Renting my house out with Countrywide was one nightmare after another. I can only imagine how dreadful it was for the tenant. It's difficult to know where to start - and the issues seemed to be without end, months after our dealings concluded. Here’s the highlights: ** Rent was rarely paid in on time. Try that one on with your landlord, every single month! ** Ghastly fees were racked up for minor tasks, including routine letters being sent to the tenant, as well as services I never asked… Read Full Review

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★☆☆☆☆

“Wouldn't touch with a barge pole”

Written on: 01/09/2016 by xskate (1 review written)

Steer clear if you are renting. Absolutely uncaring. All they care about is getting money out of you and treating you like garbage. They did not care about the fact that we were a family with little kids and had no proper accommodation to move on to and refused to extend tenancy by couple of weeks… Read Full Review

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★☆☆☆☆

“hopeless hapless uncairing”

Written on: 19/08/2016

We had complete lack of communication, always different people calling from the office, we had to direct them what to do next, management or lack of it was pathetic. We changed agents and had a fantastic service until they sold out to the countrywide bozos, we were promised the same level of service etc..etc... we laughed at this as we had already experienced the countrywide poor service. It didnt take long before we were struggling to get an answer outof them. We changed to a different agent… Read Full Review

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★☆☆☆☆

“Countrywide Rental Management non existant”

Written on: 26/04/2016 by veryannoyedanddisappointed (1 review written)

My property was rented out in a fully managed agreement with Countrywide who suppossedly interviewed the potential occupants, and safeguarded with a full audit my apartment. This they did not do - with repeated complaints from neighbours, to both council, police and Countrywide with nothing passed on to me. Property was damaged by occupants with broken doors, toilet seats, carpets stained etc etc with the end of occupancy audit not picking up any of these items - i would suggest that this was… Read Full Review

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★☆☆☆☆

“Steer well clear ”

Written on: 07/04/2016

Firstly, if I could have given less than one star I would. I'm not at all shocked to find this company have an average rating of 1 out of 5 and 101 reviews stating their services as 'terrible' on this review site alone. Efficiency, capability and helpfulness are certainly 3 words you would NOT associate with many of the staff. In the time we have been using this agency they have failed to collect rent from our tenants, failed to ensure the property is well maintained by the tenants, given… Read Full Review

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★☆☆☆☆

“Shocking bunch of liars”

Written on: 02/03/2016 by Ariellax1971 (1 review written)

This company have been the worst and most unprofessional organisation that I have ever had the misfortune to use. We have been without a washing machine for over 5 weeks. The lies that keep coming out of the mouths of this agency are shocking. We have live wires in the property and water leaking through the bathroom light above the bath!! This agency are based in Penzance. I have been renting for over 8 years and never have I been so appalled at the misconduct that goes on within the letting… Read Full Review

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★☆☆☆☆

“Dishonest and Unprofessional”

Written on: 26/11/2015 by robo33 (1 review written)

Honesty, courtesy, customer care and professionalism are words that, in our bitter experience, could never be associated with Countrywide Residential Letting and their subsidiary, Fulfords Lettings of Exmouth. It is glaringly obvious that they are interested only in making money – by any means. In our short but unhappy dealings with this organisation, they were grossly dishonest, indifferent, rude and amateur in all their dealings. So much so that we took them to the Property Ombudsman, who… Read Full Review

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★☆☆☆☆

“incompetent ”

Written on: 10/11/2015 by Yair477 (1 review written)

we rented through this company, our landlord changed to another lettings agent because they are so bad. our landlord has said we can have our full deposit back and yet countrywide still haven't paid it back to us, we have sent everything asked of us. if you owe them any money they want it the same day different when they owe you. if you can avoid this company do because they are incompetent. They are acting illegally by not sending us our deposit back… Read Full Review

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★☆☆☆☆

“ADVIOD AT ALL COST REFUSE TO GIVE DEPOSIT BACK ”

Written on: 15/10/2015 by 1966Childers (1 review written)

MY DAUGHTER MOVED OUT OF HER PLACE WE cleaned it top to bottom, know we are fighting for our deposit back, Palmer Snell Taunton think there some thing else sitting in there office, they are having us for the weeds in the front garden between patio slabs the slabs have just been put on top of grass they have not been laid corectly so throw time they have lifted ect, Know the jump up company wants my deposit to have a gardener go in and sort, I have contacted the mydeposit and sent in photo's… Read Full Review

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★☆☆☆☆

“Shocking malpractice”

Written on: 25/09/2015 by MrReviewU (1 review written)

If you're reading these reviews, it's probably because you're at the end of your tether from a protracted, painful and costly experience with this organisation. My experience isn't over yet and is set to cost me several thousands of pounds and could leave my young family and I homeless. I won't attempt to explain my specific situation in any level of detail here. All I can say is that this organisation has demonstrated utter incompetence at every level. My advice to anyone experiencing the… Read Full Review

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★☆☆☆☆

“Totally Useless .........”

Written on: 15/09/2015 by PaitynDillon281 (1 review written)

Useless!! For 15 years I have been renting out my property then a short while ago Countrywide took over my letting agent. I am paying 15% of the rent for a full management service yet they have cost me a deal of money because of their inadequate staff. They Failed to note damage to my property,amongst many claims a new Kitchen of 6 months damaged, unable to claim from the deposit as they had not noted it on the check out report. Failed to collect rent from my tenant, I notified them, when… Read Full Review

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★☆☆☆☆

“Horrid agency brand to deal with ”

Written on: 09/09/2015 by 498Hahn (1 review written)

thing went from bad to worst after i decided to use this agency to let my house on the introduction basic only. avoid them at all cost!!!… Read Full Review

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★☆☆☆☆

“It could not be worse...”

Written on: 10/07/2015 by MaximoMcClanahan (1 review written)

Good afternoon, We have had the worst experience with this agency and its Hamilton branch. We have rented a house with them and it's all been a disaster. It was a fully furnished property and two days before signing the lease, we were reassured that all necessary repairs had been finished. After signing the lease, we went to the house and upper floor furniture had been removed, there were no beds to sleep!! Lamps were on the floor, blinds on the sills, the house was filthy beyond words… Read Full Review

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★☆☆☆☆

“Absolutely appalling!!!!”

Written on: 06/07/2015 by rmSmith194 (1 review written)

I was originally with another lettings agency and Countrywide took them over. They are the worst people i have had the unfortunate pleasure of dealing with. Firstly, i took a day from work to have the 6 monthly visit, ans despite waiting in all day with a promise that he is on his way - no show. A day's holiday wasted! I renewed my tenancy for 6 months at a cost of £60.00 - 5 months later the renewal had increased to £125.00 with no explanation, other than that is what you pay if you want to… Read Full Review

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★☆☆☆☆

“Renewal of Tenancy”

Written on: 19/06/2015 by tripleteen (1 review written)

What an absolute rubbish company. would never recommend to anyone. Basically got told from the Estate agents (Gascoigne Pees in Basingstoke) that although the tenancy was a 6 month agreement it would be longer as it was a business. 6 months came up and they asked for an arangement fee and the next 6 months money. Ireceived a letter from countrywide saying the landlord would like to offer me another 6 months tenancy. I had already paid the previous 6 months upfront. Because I was asking both… Read Full Review

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★☆☆☆☆

“Please check the negative reviews before making your...”

Written on: 06/06/2015 by Ramosbu241 (1 review written)

Hi, I made a huge mistake using this company without looking the reviews. It took me a while to write this one but I thought that people need to know that Countrywide is the worst company I have dealt with so far. Recently I have sold my flat through them but it was a tremendous mistake. They are so unprofessional and you have to keep asking them for any kind of information related to the selling since they do not contact you at all. You speak with different person each time which is… Read Full Review

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★☆☆☆☆

“utterly useless”

Written on: 01/06/2015 by kzPennington306 (1 review written)

As a tenant looking for a flat they are appalling. Takes an absolute age for them to get back to you and all they do is take all your details and then make another promise to get back in contact...they never do. On one occasion they booked in a viewing for the wrong flat so the one we wanted was gone by the time they realised, another time they told us they would get back to us about a viewing time and we had to chase them again for any information. The final straw was when we had a viewing… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 17/04/2015 by Crabbysod (1 review written)

six months to get money from them. Over half e mails ignored. Appallingly stupid staff. Had to threaten debt collectors and legal action and the press before they paid money agreed. No apology. Rude cretins… Read Full Review

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★☆☆☆☆

“useless it is the same in every branch walthamstow e17 ”

Written on: 10/04/2015 by gumleygumley (1 review written)

Dont ever go with this letting agent. Do not want to know if anything goes wrong never phone you back Managers just the same as the staff. Have now moved out and i hope there is no problem getting my deposit back I cannot believe landlords trust them to manage their property… Read Full Review

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