Countrywide Residential Lettings Reviews

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NameProduct TypeDiscount LengthSubsequent RateOverall Cost  
WoolwichStep Lifetime Tracker1 year(Base+ 2.49%) currently 2.99%3.00% APR
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Average Ratings for Countrywide Residential Lettings

  • Value for Money0.6 stars
  • Reviewer Ratings0.5 stars
  • Overall Rating0.5 stars

13 Reviews For Countrywide Residential Lettings

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    Avoid the Walsall branch at all costs. There management charge of 15% cannot be justified as their 'duty of care' is immensely poor. If they are fully managing your property, make sure that you attend the check-out report. TDS use this as primary evidence. Any damage identified the check-out report will be ignored hence you are very likely to lose the dispute. I can't stress enough that you avoid them at all costs.

  • jeeping Rank: Sergeant 11th Oct 2009

    Reviewer rating: 2 stars


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    Having previously rented and had a mortgage for 17 years and always paid on time and had £20 K cash we still had to pay a deposit over £1000 and pay rent in advance, not just one month but six, because we were self-employed.

    But then also (May 2005) an 'Agreement Fee' £90, Inventory fee £75, Reference Fee £60 and an Administration Fee £25 all plus VAT of course £250 + vat.

    Bearing in mind they charge the landlord 10-15% to set up the tenancy.

    Of cou ...

  • Guest 4th Sep 2009

    Reviewer rating: 1 stars


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    Countrywide Residential Lettings are very slow in response. Never fix broken facilities. Never listen to tenant's comments.

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    After renting with Countrywide Residential Lettings for a year, and moving out over a month ago, I can't believe the nonsense Countrywide put us through.

    While they're meant to be the middle-man between us and the landlord, it seemed to be the landlord who was running the show. But the "landlord" as we knew him wasn't the named person on the contract, so God knows what was going on there.

    We moved out over a month ago now, but they have still to return our deposit. Which is illegal. On informi ...

  • George67 4th Dec 2008

    Reviewer rating: 0 stars


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    I have nothing positive to say about Countrywide Residential Lettings. They are literally the most useless company I have ever come across.
    I cannot believe the company is still running. It is only a matter of time before staff incompetence ruins this company for good. Would not recommend them to my worse enemy.

  • Shibedy 28th May 2008

    Reviewer rating: 0 stars


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    We are unfortunate enough to currently be living in a property managed by Countrywide Residential Lettings and haven't experienced such poor service from a letting agent before. Their utter disregard for customer service is appalling. Some of the more major issues we have had so far; We are renting a fully furnished property from them and on viewing there was no bed (as advertised), we asked for assurances that a bed would be provided, which they were more than happy to give. This was chased up ...

  • Landy85 10th May 2008

    Reviewer rating: 0.5 stars


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    We moved into a nice house with 4 students. Initially everything was fine apart from the fact that the house had not been cleaned to the standard it should have. Little did we know that it was the least of our problems. We have had to deal with the Kingston branch for two years now and can't wait to move out.
    The ''accounting department' is poor. EVERY month we were told our rent was overdue. EVERY month we proved that we had in fact paid. The money was coming in from 4 different accounts and ye ...

  • maaarcooose Rank: Lance Corporal 21st Jan 2008

    Reviewer rating: 0 stars


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    Originally we had massive problems with a house we rented through them due to a landlady who did not seem to know what she was doing. Also the house was not properly cleaned when we moved in.When we moved due to a misunderstanding and her failure to fix the leaking roof, we were let another house that was a disaster from day one.At Countrywide, we were promised a long term lease and the condition that there would be some minor building work after 4 months.What actually happened was that the land ...

  • jamief 20th Jun 2007

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    I have had a truly dreadful experience with the Bromley branch. After six years of my custom, where I always paid my rent on time and kept the property in a good state, it took two months to recoup my deposit and money was taken off the deposit without them even consulting me about it. Yet whenever I had a problem, (the flat had rising damp and I was left on two occasions with no hot water and no central heating for a substantial amount of time), it took an age to get anything done. They had to ...

  • review1 2nd May 2007

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    Stay clear of Countrywide Residential Lettings, worst I have ever used.
    Don't believe anything they promise or confirm that has been agreed. Caused both us and the landlady problems and still is, even though we left over a month ago.

  • dabl 7th Mar 2007

    Reviewer rating: 0.5 stars


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    Countrywide Residential Lettings estate agents need to look up the words luxurious, stunning and spacious in a dictionary, as I have had to spend my weekends being shown around badly-built shoe boxes.

  • twinkytop Rank: Lance Corporal 20th Jan 2007

    Reviewer rating: 0.5 stars


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    We rented a house with them, and it was a big disappointment. When we viewed the house, it was in need of a little repair and emptying of the landlords furniture, and we were assured that they would get the landlord to repair the house and remove some of the landlords furniture. On the day of moving in, we found everything as it had been when we viewed it. Nothing had been touched or repaired! In fact, we discovered that one of the windows was broken (I was told the gap in the window was too ...

  • erskine0211 Rank: Lance Corporal 11th Jan 2007

    Reviewer rating: 0 stars


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    The flat I rented from Countrywide Residential Lettings was in terrible state. Staff were hard to contact, and when I could contact them, they were unhelpful.

    Despite numerous attempts to resolve issues, I received no assistance from CWRL, so I found alternative accommodation.