Rail Europe www.raileurope.co.uk Reviews

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Average Ratings for Rail Europe www.raileurope.co.uk

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1 Review For Rail Europe www.raileurope.co.uk

  • Guest 31st May 2009

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    Good Points: Simple site, one stop shop for many types of tickets


    Bad Points: Rip off fees, surly service (majority owned by SNCF, no comment)


    General comments: Europe is the best way to travel by rail, www.raileurope.com (Rail Europe) is not the best way get your tickets.. The website is confusing and misleading, they charge absurd fees (like $18 to deliver your tickets to you when you can get e tickets from rail providers in Europe), and customer service is surly and unhelpful. They do not disclose any of the conditions, restrictions, surcharges, and fees when you purchase the ticket (other than the degree to which they are refundable).There is no way to select seats on their site but they assign you seats when you buy the tickets. If you want to change the seats they can "request" it for a $25 change fee (or whatever fee they make up on the spot). Or they helpfully suggest you can change your seats by upgrading fare class. It's like dealing with a rental car agency, always working the upsell. I really regret purchasing from this company and will never do so again. If you need rail tickets just buy them from the national rail carriers directly. The internet is your friend, except when it's www.raileurope.com.If you don't care about junk fees, don't care about seat selection, and don't have any needs or problems after you purchase the tickets, Rail Europe is fine, I guess. We're stuck with our tickets as they're booked now, but will be seeking options.But don't let Rail Europe dissuade you from taking the train in Europe. It's really the best way to go. Sometimes flights are cheaper, but flights don't include the time and cost involved in getting to and from the airport. The train takes you right into and out of city centers, and without the hassles of security and other airport vicissitudes. And the you get to see lots of Europe from the ground on your way, as opposed to a google earth view from 40,000 feet up.