Virgin Money Travel Insurance Reviews - www.virginmoney.com

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Latest Reviews

★☆☆☆☆

“useless”

Written on: 26/02/2015 by clare3000 (2 reviews written)

Took out Virgin winter-sports insurance. Had an accident on the second day with torn knee ligaments the result. Could not snowboard for the rest of the holiday and on return to the UK submitted all necessary paperwork: doctor's bills, medication receipts, X-Rays all that they asked for, including the receipts for my ski-pass, etc. Have just received email to say they will not pay anything at all. From my original description of the accident it was clear that there was no third party… Read Full Review

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★☆☆☆☆

“DONT BUY WITH VIRGIN MONEY INSURANCE ”

Written on: 29/01/2015 by KirstySmith (1 review written)

In August 2013 I purchased a year’s ‘Virgin Insurance’ with winter sport cover included, as I had booked a winter ski holiday and a summer holiday. On the 8th June 2014, myself, sister, parents, auntie (biological), uncle and cousin where meant to be heading to Nerja, Spain. However on Friday the 6th June 2014 after a sudden illness my auntie was diagnosed with stage 4 terminal cancer of the lung and brain. She was diagnosed with only four months to live and due to becoming quickly… Read Full Review

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★☆☆☆☆

“Purchased insurance for $187 for family to travel to...”

Written on: 28/01/2015 by 174Fanning (1 review written)

Purchased insurance for $187 for family to travel to Japan. Our flight was cancelled by airline due to engineering requirements. Due to this I lost 1 night accommodation in Tokyo at a cost of $560. Contacted Virgin and after being on hold for 45 minutes I was read a passage from the disclosure statement that stated policy does not cover flight cancellation due to engineering or mechanical requirements as well as a host of other reasons as to why cancellations can not be claimed… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/01/2015 by Jones2015 (1 review written)

I hurt my knee skiing and ended up having to pay medical expenses. Virgin were very helpful. Straight forward, fast response, would definitely recommend to anyone… Read Full Review

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★★★★★

“Absolute lifesavers in a stressful situation”

Written on: 20/01/2015 by Gratefulmum (1 review written)

My daughter was stuck in a hospital in Cambodia, without enough cash to pay her bill. Despite the fact that she had not gone to a Virgin recommended hospital, the staff at Virgin were amazing. I had no joy contacting the British Consulate, but Virgin spoke to the clinic, arranged immediate payment of her bill, dealt with generally unhelpful hospital administrators and could not have been more helpful. They showed compassion, initiative and went over and above with their support. I am… Read Full Review

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★☆☆☆☆

“Don't bother - waste of money”

Written on: 31/12/2014

I have never claimed on travel insurance and pay out for annual insurance every year. My mobile was lost in Rio and guess what? Mobiles are excluded from Virgin Annual Travel Insurance!!! Cameras are not, but mobiles are. Unbelievable. Thanks for nothing. … Read Full Review

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★☆☆☆☆

“Stay well clear of these people”

Written on: 17/11/2014

I have a policy that covers all my business equipment with Virgin Money and specific diabetic medical cover. Everything is great until you need to claim, left my shoulder bag in a restaurant in Dubai on a business trip late one evening. wasn't able to retrieve it as I was on a 6am flight out. They initially declined the claim as I hadn't reported it to the police. After pointing out the time frames concerned they re assessed it and then did nothing for 3 weeks when I eventually called to get an… Read Full Review

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★☆☆☆☆

“I wouldn't recommend this company to an enemy ! ”

Written on: 16/11/2014 by Arnoldak169 (1 review written)

I wish I found this site before I purchased virgin insurance , two months on from a claim and still nothing , being robbed in a foreign country is traumatic enough , but get home and be robbed again awful , I won't go into the ineptitude and uneducation of the staff , to the use of snail mail and delay tactics , but guys seriously stay away from this awful insurance company… Read Full Review

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★☆☆☆☆

“Essentials - Waste of time”

Written on: 29/10/2014 by poggie27569 (1 review written)

Virgin money travel insurance - essentials cover is an absolute waste of time (and money). I found their documents misleading - I thought that I was covered for missed departure under essentials travel insurance but was told that this isn't the case. For the cost of it, around £50, we were covered for next to nothing. Can quite confidently say that I will never use their 'services' again… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 17/09/2014 by KyleEnglish (1 review written)

I purchased the Virgin single holiday travel insurance Essentials 1 cover for £14.45 for a family trip to Turkey. Unfortunately our apartment was burgled whilst we were out. They took our ipad, ipod and £300 cash. We had a detailed police report and all our receipts. At appears that Virgin insurance doesn't cover the cost of these essential items. We received £234 in total!!! Useless service. I would suggest reading the small print but when you are sent general policy guidance. Its… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 12/08/2014 by Bettynalf (1 review written)

I will never use this company again for purchasing travel insurance. Recently bought a policy online for a single family trip to Tenerife. Purchased the policy on the basis of cost and the excess, which was advertised as being "max £100". Had to cancel the holiday due to my husband having an operation for a blood clot in his leg and when the cheque arrived for settlement of the claim, they had deducted £100 excess per person. Fuming doesn't even cover it! Apparently in the (very) small… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE ALL ROUND”

Written on: 13/07/2014 by DominiqueWallace253 (1 review written)

PHONE LINES ALWAYS ENGAGED,UNHELPFUL STAFF ,RECEIVED NO POLICY TO TRAVEL WITH AFTER PROMISES IT HAD BEEN POSTED I WAS TOLD BY THEM THAT SECOND CLASS MAIL TAKES 10 DAYS FOR ROYAL MAIL TO DELIVER ,WHAT A LOT OF ROT WILL NEVER USE AGAIN AND WOULD WARN OTHER PEOPLE AGAINST USING THEM… Read Full Review

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★☆☆☆☆

“cheap chisellers”

Written on: 05/06/2014 by bilpanton (1 review written)

Daughter had stolen/lost her specially insured iphone in Cambodia. Virgin won't pay up until all ORIGINAL documents are given to it, that is: signed claim form, flight documents to show she is travelling, police report etc etc. No copies, no scans, originals only So basically you have to do it on your return, then they take around 5 working days to review, and another 5 working days to bother sending a cheque... BUT first they take off the excess AND then take off 10% of the phone's value -… Read Full Review

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★☆☆☆☆

“Beaurocratic nonsense...”

Written on: 26/02/2014 by SmallprintOCD (1 review written)

Would not pay out on flight delay even though the BA flight delayed was on the news, all docs proving travel supplied, including new flight boarding passes and BA letters apologising for the delay. Method of claiming is as archaic as possible to put the customer off even bothering. … Read Full Review

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★☆☆☆☆

“we take yer money and thats all ”

Written on: 17/02/2014 by southcoast2000 (1 review written)

we had annual cover travel insurance it ended in feb we took it back out but started it from march our next holiday my son was taken into hospital and had to have an operation we had paid for the insurance before this, when we phoned they told us that an anunnual policy dosent cover you if you cant go on holiday before the date it starts and we should of taken out a policy for the weeks and we would of been covered for cancellations from the date we paid they claim to have told us this and… Read Full Review

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★☆☆☆☆

“Do not take out any form of travel insurance with this...”

Written on: 23/12/2013

Do not take out any form of travel insurance with this company! I called to cancel policy only to find that they have deducted double the renewal fee from my account!! … Read Full Review

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Jelliottuk's Comment

Written on: 30/12/2013

I am a financial journalist who writes about these issues and would be interested to hear more about your experience.

Jamie Elliott

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★★★★★

“Top marks to Virgin Money Travel Insurance”

Written on: 06/11/2013

My 93 year old Mother-in-law was admitted to hospital with pneumonia 2 weeks prior to a cruise we had booked in November 12.Unfortunately due to her serious condition the holiday had to be cancelled. From my own experience Virgin Travel Insurance handled the claim quickly - within 4 weeks of me completing the documentation and submitting it. I waited nearly as long for the Doctor to complete the medical certificate in the first place!… Read Full Review

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★☆☆☆☆

“Incompetent No Empathy”

Written on: 25/10/2013

My Daughter suffered an Ectopic pregnancy just before our booked Holiday abroad. It took several trips back and fore to the Hospital before she was told to stay in the County as she had a suspected Ectopic pregnancy. It ended up her being rushed into Hospital and a life saving operation. Her right tube was removed where the pregnancy was found.The two weeks annual leave were spent nursing my Daughter back to health, and then she suffered a pelvic infection during that time..having to call out… Read Full Review

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★☆☆☆☆

“virgin travel ins the worst”

Written on: 10/10/2013

if you are thinking of travel insurance dont book with virgin , four weeks to look at a claim . my mother takin into hospital the night before of our holiday with abadly infected leg ,possible amputaion, so had to cancel ,filled out the forms and sent them in then to be told up to four weeks to look at the claim ,them a possible 8 till 10 weeks to finaisle the claim so phoned constantly so they said they would push it forward which they did not only to drag there feet and ask for more… Read Full Review

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Tab70's Comment

Written on: 21/10/2013

I agree we are still waiting for our £1500 three months after my daughter caught chicken pops on holiday and we had to extend our stay. Do Not Use Virgin!

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★☆☆☆☆

“Avoid this company”

Written on: 05/10/2013

We took out the top of the range black cover. Thought it was the best we could get. Went florida on holiday and had our vehicle broken in to. Mainly electronics stolen and some money. Rang virgin and they told us to contact them on our return. Sent them receipts for all losses. Took the 4 weeks to get back to us with a blunt no you are not covered see terms and conditions as vehicle was unattended (even though under there definitions we could see the vehicle at all times) we have appealed to… Read Full Review

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