Virgin Money Travel Insurance Reviews - www.virginmoney.com

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Latest Reviews

★★☆☆☆

“renewals/ cancelling beware”

Written on: 17/07/2017

Decided to give Virgin Money the opportunity to requote for my travel insurance as the price hike for second year was significant. They couldn't bring the price down. Declined renewal, said I would be going with other company. Virgin money operator said they'd placed a note on the system so my card would NOT be used. Today the renewed travel insurance card arrived saying payment had been taken. Rang to complain. No tecord found iof my previous conversation at all either under this year's… Read Full Review

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★★☆☆☆

“Absolute joke paid out 15 per cent of claim”

Written on: 04/05/2017

Long story short items were stolen from my secured hold luggage. I had the TOP expensive policy that covers expensive items. Virgin basically went through the list and anything they classed as a valuable item they would not pay out for. This includes tooth brush, usb stick, memory card, battery, battery charge as well as compact camera. What they say is any electrical device must be taken with you as cabin luggage at least that is their interpretation of their small print. As you will be… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 24/04/2017

Contacted Virgin Money Travel Insurance today to try to make a claim after my partner's wallet was stolen abroad. Have had annual policy with them for years and this is the first time we've ever had to make a claim. I mistakenly thought they'd be a decent company because of the 'Virgin' branding. How wrong can you be? Was left hanging on the 'phone for a very long time, then staff didn't listen to any of the questions I had, seemed completely disinterested and unable to give what should… Read Full Review

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★☆☆☆☆

“Feeling Cheated”

Written on: 11/04/2017 by JohnGuy (1 review written)

Did you know if you buy annual travel insurance from Virgin Money UK the cancellation cover starts three days before your trip? Nor did we when we purchased the cover in August 2016 for Virgin Atlantic flights to Cuba, then when my wife became ill in February 2017 (and was subsequently diagnosed with Ovarian Cancer) we cancelled the flights due to be taken in May 2017 our claim was denied because we were only covered if we cancelled after 01st May and before the flights on 04th May!!… Read Full Review

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★☆☆☆☆

“Every obstacle possible put in way of caim”

Written on: 24/03/2017

My mother was diagnosed with a terminal illness which meant that I needed to cut short my holiday. The claims team have made it very difficult for me to make my claim even though I went to great lengths to keep costs down when returning to UK. Note that they will not pay even for a medical certificate. AVOID THIS INSURANCE AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Scheduled airline failure doesn't cover air airline...”

Written on: 17/03/2017 by Audrinal346 (1 review written)

Our homeward flight was cancelled after check in and offered us no viable alternatives. We had to buy new flights from a different airline, from a different airport, the night before flying, so being expensive. Our travel insurance showing that it covers scheduled airline failure, doesn't cover airline failure it seems. Our reasonable claim was stopped… Read Full Review

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★★★★★

“FIRST CLASS SERVICE !”

Written on: 10/02/2017 by JolieNelson (1 review written)

Due to an unexpected health problem & on doctors advice - we regrettably had to submit a holiday cancellation insurance claim to Virgin money. We sent them a medical certificate from our GP,bank statements showing deposits paid, & holiday booking & cancellation invoices. We received the refund we expected promptly & with no queries. Hats off to Virgin Money for trusting our totally genuine claim & not causing us any stress by trying to delay settlement. We would recommend them wholeheartedly !… Read Full Review

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★☆☆☆☆

“Appalling cover ”

Written on: 31/10/2016 by Brewer70 (1 review written)

I took out travel insurance for myself and family on holiday and on my last day had £150 stolen by a pickpocket in a supermarket, gutted as I was shopping for our evening meal, being self catering and I'm a single mother of two children. I spent 3 and half hours in a police station to gain a written document, I used signed for delivery 1st class to send my documents off. It's been over seven weeks with no response, I've phoned virgin and they apparently sent an email. I'm a nurse and check my… Read Full Review

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★★★★★

“Holiday cancelled due to injury 2 weeks before flying.”

Written on: 03/10/2016 by Jeffrey265 (1 review written)

Virgin travel insurance. ( Travel Claim services ) We had to cancel our 2 week all inclusive holiday after our son badly broke his arm needing surgery exactly 2 weeks before we were due to fly. We rang Virgin to tell them the consultant had signed him as unfit to fly and the operator on the phone was extremely helpful. They emailed us the documents we needed instantly and told us over the phone exactly what we needed to do. We had to get our own Dr to fill out a medical questionnaire and… Read Full Review

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★☆☆☆☆

“useless ”

Written on: 23/09/2016 by craigclough78 (1 review written)

my son lost his ipod in france. so after calming down a very very upset child we contacted virgin money insurance. we are now two months in and still no closer to a resolve. they now want proof that it was lost... how on earth you prove that you lost something in a forein country is beyond me. also want to know exactly where it was lost. well if we knew that it wouldnt be lost. all in all a nightmare to deal with AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Terrible company, do not use”

Written on: 08/08/2016 by Gary1984 (1 review written)

What a horrible company. We were broken into on holiday, followed the correct procedure, contacted the police immediately, gave a statement, got a crime report, contacted Virgin while there. Then got on with our holiday. Had all sorts stolen, engagement ring and Pandora bracelet being the most sentimental. Once back home they were impossible to deal with. We provided receipts as proof of purchase, but this isn't enough, they want bank statements from 6 years ago for the ring, a bit difficult if… Read Full Review

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★☆☆☆☆

“Virgin money travel insurance, maybe your not covered!”

Written on: 26/07/2016 by Petruvdw1 (1 review written)

I have taken out the Virgin money Travel insurance policy for about the past ten years,once,twice and sometimes three times a year. I was always confident that I am covered for all incidents that may arise, luckily not having to test it! On my last trip I encountered damage to my tablet and upon return submitted a claim together with all relevant documents. Having had no response not even an acknowledgement or claim number for about 3 weeks I started the grueling process of trying to contact… Read Full Review

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★☆☆☆☆

“Verging on the ridiculous”

Written on: 17/06/2016 by Subpost (1 review written)

On a recent holiday to Australia we hired a car and moved between hotels and apartments thinking we were fully covered by our Virgin Money Annual Travel Insurance,how wrong could we be!! The car was broken into through the back passenger window and access was made to the boot via the fold down back seat. A rucksack with our Passports,an IPad ,Binocular and several other items was stolen. Made a Police Report,called Virgin in the UK and opened a live claim.Told not to worry sort it out with us… Read Full Review

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★★★★★

“Holiday ”

Written on: 12/06/2016 by PatienceParks (1 review written)

I would like to thank all the team who helped me with my insurance when my grandson took Ill on holiday for dealing with our hotel medical bills and get us back home and keeping in touch with me to see how we where and calling me to see if we got home safely many thanks as I have never experienced anything like that when been on holiday so it was reasurric to you had virgin holiday insurance looked after us… Read Full Review

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★★★★☆

“Processed the claim and paid up!”

Written on: 23/05/2016 by Jairoj215 (1 review written)

I must say usually getting money out of travel insurance companies is a nightmare, but with Virgin Money i was pleasantly surprised. My Wife and I were stranded due to bad weather returning from Canada over Christmas 2015 with Aer Lingus ( DO NOT FLY AER LINGUS long haul they are atrocious). The airline effectively ditched us without a hotel or information on where/when our next flight would leave, so we missed our connecting flights. This meant at our expense we had to book a hotel for the… Read Full Review

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★☆☆☆☆

“PLEASE PLEASE STAY AWAY FROM THIS COMPANY ”

Written on: 12/03/2016 by RylanBenson (1 review written)

First of all thay take your money at a reasonable price. Then the fun starts. Unfortunately my wife's bag was stolen while on holiday in Spain which had our money camara and camcorder inside so we followed policy Down to a tee including reporting the theft to the local police within 24 hours. After we got home we sent our claim to them on recorded delivery. 3 weeks later we received a letter stating thay needed more information even tho we had provided a very detailed account of the theft… Read Full Review

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★☆☆☆☆

“Defeats the Whole Purpose of Travel Insurance”

Written on: 17/12/2015 by Chrisrob999 (1 review written)

Following a flight cancellation for the final leg of a trip from Orlando to London we were delayed by over 24 hours. It was 28 hours in total. We naturally expected Virgin to deal with our claim in sensitive and efficient matter. Hah! As I've seen on earlier comments on Mumsnet they do not even consider a claim until you've jumped through many hoops and provided endless amounts of information for a £40 a person claim. There has been so little empathy with me as customer I've been amazed… Read Full Review

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★☆☆☆☆

“They take your money then ask you to prove you owned it”

Written on: 17/10/2015 by chrenepenguin (1 review written)

Basic short of the long is that unless you get them to accept the fact that you may not have the receipt for something due to it being a gift or lost at time of purchasing your insurance you are considered a liar. Still fighting with them on paying out on a gift and cannot get any confirmation from the gift giver since they are now deceased. Thanks for being sensitive Virgin - stay well clear… Read Full Review

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★☆☆☆☆

“never recieved policy paper copy of policy”

Written on: 11/08/2015 by PAULnaisbitt (1 review written)

payed for virgin travel insurance on 7th july 2015 but never received hard copy of policy as requested.i requested these details 4 times with numerous promises ,ie sent in post ,or posted on,or will resend 1st class . today I have returned from my family holiday in Ibiza 12th august 2015 and still no policy.DO NOT USE VIRGIN TRAVEL INSURANCE [VERY VERY POOR SERVICE=AVOID]… Read Full Review

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★☆☆☆☆

“Read the small print”

Written on: 10/08/2015 by Bennett267 (1 review written)

It is only when you come to claim you realise mobile phone not covered. would not use again. Very unhelpful on the phone… Read Full Review

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