Cebu Pacific (CEB) Reviews

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Cebu Pacific (CEB)
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 12 reviews

Thumb down 17% of users recommend this product

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Average Ratings for Cebu Pacific (CEB)

  • Flight on time?1.6 stars
  • Customer service0.7 stars
  • Comfort on flight2 stars
  • Quality of food0.8 stars
  • Value for Money1.4 stars
  • Reviewer Ratings0.9 stars
  • Overall Rating1.2 stars

12 Reviews For Cebu Pacific (CEB)

  • Guest 11th Feb 2009

    Reviewer rating: 4 stars


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    Flew ICN (Seoul, Korea) - MNL - ICN at end of Jan.

    Was quite nervous of using Cebu Pacific having read several negative reviews of them, And I'm very glad I did "have" to go through them as, from my experience, they were excellent!

    For starters, they cost about 120,000KRW per person less than the other carriers for the return fare. You are unable to book their Korean flights through the website (which may have been a blessing as this seems to be where lots of the complaints arise!), but it was a simple case of phoning their office in Seoul (the staff were friendly, helpful and could speak English) and then transferring the money to their bank account and they acknowledge this and send you the eticket- all within an hour!

    As for the flight itself, we were delayed an hour leaving Korea but this was NOT Cebu's fault- a snowstorm blew in when we were meant to be departing and it meant we had to be de-iced at the end of the runway and wait for it to clear slightly! They even made up for it slightly as we landed over half an hour early on the return leg from Manila.

    The plane on both legs looked pretty new and was tidy and simple on the inside. The flight attendants were helpful and cheerful. There was also a free cold and hot drink and hot food on both flights, which was totally unexpected. The food was nothing to write home about, but it was edible and the fact we got anything was great as you certainly don't get that on budget airlines in Europe!



    All in all, my worries about the flights being heavly delayed or cancelled and me struggling to get my money back were totally unfounded and Cebu Pacific were actually one of the better airlines I've been on (and I've been on many in both Asia and Europe!).

  • Guest 6th Jan 2009

    Reviewer rating: 0 stars


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    I would not recommend Cebu Pacific. I have been waiting now for 10 months and still no refund. I have complained by phone, I have used the guest response facility on the CP website and automatically received case numbers with the comment that someone will respond after seven days - forget it, they need a reminder after one month! They have all the flight details but simply have not responded.

  • hansunger 20th Nov 2008

    Reviewer rating: 1 stars


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    Never pay on their website with an international creditcard, even if it says, they accept. I had the experience 5 times (stupid I was). I always tried again and again because first it accept it. It even send the valid itinerary to your email. But after a week or so (not the same), a simple email come in and says, the payment is suspicious and you must pay again. I can not describe, how angry I am already.I still fly, but only if I have the chance to pay in cash.

  • ocelot711 12th Nov 2008

    Reviewer rating: 1 stars


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    Cebu Pacific is a budget airline, sort of like the Ryanair of Asia, or at least, that's what it would like to be. However, their online booking system is a nightmare. It constantly times out and requires one to re-enter information. It is not well set up for entering addresses not in the Philippines and claims there is a problem with the address even if there isn't one. The booking process will take about two hours with all the timeouts.But what is worse is their problem with accepting forei ...

  • Guest 14th Oct 2008

    Reviewer rating: 0 stars


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    Cheap flights. They don't seem to care about customer comments, they have a website that promises they will reply to you in 7 days ....I been waiting for 3 weeks from my numerous emails ....still without a reply from them...tried to call them the call center thats not have a clue on how to deal with customers. I'm now worried with what I read here as I am supposed to fly on December but bought my ticket early....as it seems I should not expect anything good.

  • Guest 11th Sep 2008

    Reviewer rating: 0.5 stars


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    It's September and I just found out my booking for October has been cancelled or at least, was told via email that my CC which was originally confirmed was now denied. Called my bank and the charge is still there. However, my booking confirmation number now shows a new balance.

  • Guest 6th Aug 2008

    Reviewer rating: 0.5 stars


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    In my previous flight Cebu Pacific changed my flight 4 times, delayed 6 hours. When I finally arrived I found out my baggage was missing and they didnt admit that it was lost until the conveyor belt stopped and there were lots of unclaimed bags and a lot of people who didnt get their bags.

  • miatoots 29th Jul 2008

    Reviewer rating: 0 stars


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    I'd be wary of booking with budget airlines like Cebu Pacific because I've found that in exchange for low cost fares is poor service - or in some cases, no service at all! Cebu Pacific put us through hell! My groom and I along with more than half of our 120 something guests for our Boracay wedding found out about our cancelled flights to and from Caticlan on the day of our scheduled flights. The airline blamed the cancelled flights on their aircraft supplier who did not deliver the new aircrafts ...

  • Guest 15th Jul 2008

    Reviewer rating: 0.5 stars


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    You get what you pay for. I would recommend you pay a bit extra to avoid a horrible experience.

  • Guest 15th Jul 2008

    Reviewer rating: 0.5 stars


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    Probably no good points. Late 95% of the time for Lao-Mnl v v. flights.Messy PH airports.No notification for being late, guess it's normal for them for being late.No ticketing office at their destinations. Very difficult to process a ticket especially for cancelling, rebooking.Super expensive penalties. You want cheap? fly CEB. Don't expect an airline standard service.You want flexibility - take the bus.

  • syu 3rd Feb 2008

    Reviewer rating: 3 stars


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    New airbus, comfortable, smooth take-off and landing. Value for money. Bad points food is so so.

  • Scott W Rank: Lance Corporal 11th Jan 2007

    Reviewer rating: 0 stars


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    Definitely don't fly with Cebu Pacific if you want a guaranteed on time departure and basic standards of customer care.

    We checked in at the Singapore terminal for a Midnight flight to Cebu on 25th December. At the check-in we were told the departure is delayed until 0230 which was no problem. After checking in, the flight was announced as further delayed until 0320am, due to the late arrival of the aircraft, which although frustrating we did not have any choice. At 0310, it was announced tha ...