Cebu Pacific (CEB) Reviews

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Cebu Pacific is horrible! You get less than what you pay for in terms of service and personal relations. My family has been a costumer for Cebu Pacific for 5 years and from the second year up to this year we experienced ridiculous treatment from Cebu Pacific. On the second year we purchased Cebu Pacific a crew member (stewardess) shoved our fragile baggage into the compartment when we asked her to gently lift it into the compartment. When we got to our destination, the "CAKE" was damaged extensively at one side. On the second year of our flight with Cebu Pacific my mother was charged extra for purchasing tickets on a date which was booked wrongly by the staff at one of their offices at Makati. So instead of saving money, she spent more than what she could have spent for regular priced flights. On the third year we purchased tickets from Cebu Pacific, we had trouble getting back to Manila from the province because the airplane that Cebu Pacific sent for us was a small one and could not accommodate all passengers. There is absolutely no sense in this! We had to demand that they give us, and many other affected passengers, the flight that we paid for because we had important commitments the next morning but only my companion and I received seats. The rest of the passengers, around twenty or more, were left to suffer the irresponsibility of Cebu Pacific. Finally, just this December 22, 2009 I witnessed corruption amongst members of their "Security", mainly involving the "Lady Security Head". I had witnessed the "lady security head" being paid a roll of P100 bills by an "Asian Nationality" just so he could pass through the check point and take his "unsealed alcoholic beverage" into the airplane. One of them even almost dragged my mother by the arm forcing us to go to the office to report what I saw . Because of such harassment I lost my temper and screamed at the security to let go of my mother telling them "How dare you touch my mother in the arm?" We warned them that we will report this case immediately in our own means and that any harassment will never be tolerated. This is why I have never appreciated Cebu Pacific. It is simply fooling people by promoting cheap fares at the expense of absurdity! Four offenses in a row is too much!

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Flew ICN (Seoul, Korea) - MNL - ICN at end of Jan.

Was quite nervous of using Cebu Pacific having read several negative reviews of them, And I'm very glad I did "have" to go through them as, from my experience, they were excellent!

For starters, they cost about 120,000KRW per person less than the other carriers for the return fare. You are unable to book their Korean flights through the website (which may have been a blessing as this seems to be where lots of the complaints arise!), but it wa ...

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I would not recommend Cebu Pacific. I have been waiting now for 10 months and still no refund. I have complained by phone, I have used the guest response facility on the CP website and automatically received case numbers with the comment that someone will respond after seven days - forget it, they need a reminder after one month! They have all the flight details but simply have not responded.

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Never pay on their website with an international creditcard, even if it says, they accept. I had the experience 5 times (stupid I was). I always tried again and again because first it accept it. It even send the valid itinerary to your email. But after a week or so (not the same), a simple email come in and says, the payment is suspicious and you must pay again. I can not describe, how angry I am already.I still fly, but only if I have the chance to pay in cash.

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Cebu Pacific is a budget airline, sort of like the Ryanair of Asia, or at least, that's what it would like to be. However, their online booking system is a nightmare. It constantly times out and requires one to re-enter information. It is not well set up for entering addresses not in the Philippines and claims there is a problem with the address even if there isn't one. The booking process will take about two hours with all the timeouts.But what is worse is their problem with accepting forei ...

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Cheap flights. They don't seem to care about customer comments, they have a website that promises they will reply to you in 7 days ....I been waiting for 3 weeks from my numerous emails ....still without a reply from them...tried to call them the call center thats not have a clue on how to deal with customers. I'm now worried with what I read here as I am supposed to fly on December but bought my ticket early....as it seems I should not expect anything good.

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It's September and I just found out my booking for October has been cancelled or at least, was told via email that my CC which was originally confirmed was now denied. Called my bank and the charge is still there. However, my booking confirmation number now shows a new balance.

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In my previous flight Cebu Pacific changed my flight 4 times, delayed 6 hours. When I finally arrived I found out my baggage was missing and they didnt admit that it was lost until the conveyor belt stopped and there were lots of unclaimed bags and a lot of people who didnt get their bags.

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I'd be wary of booking with budget airlines like Cebu Pacific because I've found that in exchange for low cost fares is poor service - or in some cases, no service at all! Cebu Pacific put us through hell! My groom and I along with more than half of our 120 something guests for our Boracay wedding found out about our cancelled flights to and from Caticlan on the day of our scheduled flights. The airline blamed the cancelled flights on their aircraft supplier who did not deliver the new aircrafts ...

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You get what you pay for. I would recommend you pay a bit extra to avoid a horrible experience.

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Probably no good points. Late 95% of the time for Lao-Mnl v v. flights.Messy PH airports.No notification for being late, guess it's normal for them for being late.No ticketing office at their destinations. Very difficult to process a ticket especially for cancelling, rebooking.Super expensive penalties. You want cheap? fly CEB. Don't expect an airline standard service.You want flexibility - take the bus.

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New airbus, comfortable, smooth take-off and landing. Value for money. Bad points food is so so.

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Definitely don't fly with Cebu Pacific if you want a guaranteed on time departure and basic standards of customer care.

We checked in at the Singapore terminal for a Midnight flight to Cebu on 25th December. At the check-in we were told the departure is delayed until 0230 which was no problem. After checking in, the flight was announced as further delayed until 0320am, due to the late arrival of the aircraft, which although frustrating we did not have any choice. At 0310, it was announced tha ...