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Written on: 18/03/2015
we booked our break in Tenerife through bath travel in Broadstone. Having booked there on the odd occasion before we thought we would be ok. Not realising at first they had been taken over by Hays travel. Boy how wrong we were. We caught our flight on time. when we landed in Tenerife we waited 2 hours for our included transfer to Puerto de la cruise. The hotel we were booked into could not take us so we were transferred to another hotel 100 metres away. We did not get the facilities we paid… Read Full Review
Written on: 23/09/2011 by RuswarpBoy (1 review written)
The first impressions having booked the holiday were good with quick e-mail follow up. From then on it goes downhill. Not all the paperwork arrives. The hotel description is not 100% accurate and with airline, hotel ownership and transfer agents all different third parties with no apparent process management from Hays you trust to luck that everything works. It doesn't. Having being let down on private transfer back to the airport and having to pay personally for a taxi it only took from July… Read Full Review
Written on: 07/02/2011 by RosieS (2 reviews written)
I went to Menorca with Hays last year, we booked 8 mths before because we only wanted to go to Cala Galdana as we were going in August and my family have problems with burning in the sun. The day before the holiday Hays rang to say the hotel was overbooked and we had to go to a different resort, Son Bou, which was miles away and very open and bleak. After an afternoon of many phone calls, arguing and threatening to claim compensation (as advised by ABTA) a supervisor rang and said we were in… Read Full Review
Written on: 24/05/2010
Was overcharged £40 and when we called to enquire there was no one able to explain it to us and we got the usual evasive, difficult, obnoxious, ignorant call centre staff that you would expect with a budget company.
They were at the time of booking though by far the cheapest around, but my advice would be to pay the extra 10% for a more reputable company because this lot could really ruin your summer if you had serious problems.
Our apartment had spiders, ants and other things the wrong side… Read Full Review
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