Hays Travel Reviews - www.haystravel.co.uk

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Never again!!!”

Written on: 04/09/2014 by Jade446 (1 review written)

Holiday was completely falsely advertised! me and my partner were shown the hotels suites and not the standard rooms we were to be placed in. This left us very shocked on arriving. Contact to hays travel on our holiday was impossible, we were unable to speak to the correct person and the only solution we were given was to pay 430euro extra a night. Once returning and complaining about our problems, my complaint had clearly not been read thoroughly and the reply recieved basically told me… Read Full Review

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★☆☆☆☆

“DENIAL OF EMAIL SENT”

Written on: 28/01/2014 by cheeza58 (1 review written)

I book with Hayes travel and needed to change a person name so I phoned them and they gave me a price and told me to email the new details in which I did while still on the phone three days later no reply I phone them again they said I they did not receive my email so the price was £60.00 more Gave them the date and time I sent the email, also forwarded the original email it to them again They still would not agree to having received it but offered me a token of £25.00 off the higher price… Read Full Review

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★☆☆☆☆

“Worst service of any company I have ever dealt with....”

Written on: 15/01/2014

I've literally lost count of the number of times I have phoned the Bolton office and left messages for someone to ring me back! No one has bothered to do so and I am left in limbo as to where things are up to with regard my forthcoming holiday. Without doubt this company provide the worst customer service I have ever encountered. Would never, under any circumstances, use this company again and would advice everyone else to steer well clear of them… Read Full Review

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★☆☆☆☆

“AWFUL! Bad customer service,inflexible,outrageous charges!”

Written on: 10/01/2014 by billbo21 (1 review written)

I had booked to go to Portugal with this company on holiday, a 7 day "cheapie"! Several months before my departure, due to personal circumstances, I changed my name! I informed Hay's and was told it would be a whopping £125 to change the name...even though it was months before and no tickets had been issued! I pointed out that this was HALF the cost of the entire holiday again but was told there was nothing they could do as it was the suppliers charges! They refused to help me any further, or… Read Full Review

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★☆☆☆☆

“Worst Travel Company”

Written on: 27/11/2013

Booked up through Hays Travel to Benidorm from 19/11/13-26/11/13 To the Magic Cristal Park Hotel been going to this hotel for around 20 years now and when we arrived at the hotel to check in Hays Travel had booked us into a promotional room which they didn't tell us about when booking,room was terrible couldn't move in it was that small and was also looking at a brick wall. Went straight back to reception and was told that's what Hays had booked us. As we had been staying there so often the… Read Full Review

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★☆☆☆☆

“worst group ever”

Written on: 10/11/2013

this must be the worst holiday group ever, shall never yous loveholidays or hays again there only intrest is getting your money, once your deposits paid they have no intrest in you, we booked only found out flight date had changed by looking at thomas cooks web site, our flight had been put back into the following week, loveholidays said if you dont like it cancel or if you want to fly the week we booked it would cost us £200 extra… Read Full Review

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★☆☆☆☆

“No Code Of Honour And Can't Be Trusted”

Written on: 04/11/2013 by itzzzmee (1 review written)

I'm not one for writing a review nor particularly following their advice. HAYS TRAVEL Have forced me to make an exception. I have had the misfortune of making a booking for an upcoming trip to Tenerife. The accommodation offered to me was not to my liking so before commencing any purchase I voiced my concerns to be advised I was being sold the apartments and not the hotel. I was content then to proceed with the booking. Immediately after receiving the documentation via email I noticed the… Read Full Review

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★☆☆☆☆

“Rubbish, unprofessional and full of lies ”

Written on: 22/10/2013 by NeverAgain123456 (1 review written)

No hotel room available upon arrival. Had to be relocated from chosen resort to another resort with no local amenities and a 25 minute bus ride to the beach. High cost incurred from telephone calls made to sunshine office. Complete lack of after sales care. . I will never use them ever again… Read Full Review

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★☆☆☆☆

“DO NOT BOOK TRANSFERS !!!!!!!!”

Written on: 22/10/2013 by deekay27 (3 reviews written)

IF YOU BOOK TRANSFERS WITH THIS COMPANY YOU WILL BE VERY SORRY. WE PAID NEARLY £200 FOR TRANFERS IN WHICH WE WERE TREATED WORSE THAN CATTLE. AVOID THIS COMPANY AT ALL COSTS,,,,,,,YOU HAVE BEEN WARNED!!!… Read Full Review

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★☆☆☆☆

“Hays Travel - Not To Be Trusted >>>>>>> EVER!!!”

Written on: 18/09/2013 by bigbloke1956 (1 review written)

If you are foolish to book with Hays Travel...... BE AWARE Before you accept anything they say or do check & double check what you are booking. I thought I was booking an All Inclusive PACKAGE HOLIDAY to The Hotel Fereniki in Crete. in fact what they sold me was a holiday made up of separate components, this is what's known in the trade as a a DYNAMIC PACKAGE HOLIDAY this effectively is NOT covered by the Package Holiday Legislation!!!! What this means is if it goes wrong you have no recourse… Read Full Review

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★☆☆☆☆

“Book with Expeida or British Airways holidays ”

Written on: 21/08/2013 by missyfitzy (1 review written)

This company is nothing leas than painful to do business with. They changed the balance due date which was significantly different to the one which had been sent to me at point of booking. I put up a fight on this as they had been nothing but unhelpful the whole way through. The initial sales team are pretty good - as long as you don't deal with the call centre - generally they feel as though their doing you a massive favour when effectively your paying their wages! I was so disappointed as a… Read Full Review

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★☆☆☆☆

“Worst Service EVER!”

Written on: 21/06/2013 by GhengisKhan (1 review written)

Booked a holiday in August to Kefalonia in a 4 star all inclusive. Was told by Hays this week that the hotel was double booked so as I was last to book it was me being cancelled - this would be fine had I not booked the holdiay 6 months ago so I'm pretty certain I wasn't last to book not to mention the fact that the hotel is still available to book on my dates on their website! They won't change their bull story! Offered 2 alternatives 1 of which only a 3 star but neither of a similar… Read Full Review

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★☆☆☆☆

“Yes I am bitter”

Written on: 26/03/2013

Hays Travel/Love holidays cancelled our holiday and retained the deposit because they alleged the balance due did not arrive by the due date.Despite numerous attempts to recover the situation they refused,They may well provide attractive looking holidays but do not expect Goodwill Customer Care or Common Sense to prevail… Read Full Review

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Mackembird's Comment

Written on: 10/05/2013

when you book you are bound by booking terms & conditions so it is your own fault & connot blame the travel agent! hays travel have an excellent reputation

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★☆☆☆☆

“Broken promises/contract”

Written on: 23/03/2013

Hays took over a holiday booking from another company and assured us that everything would be the same. No details arrived, (flights or holiday).Again told all was well. This went on for several weeks.Final payment demand arrived. I refused to pay until I received confirmation in writing that all was in place. Twelve weeks before departure they said they couldn't honour the holiday.Our friends were very upset as they had taken annual leave. Everything cancelled. Shabby treatment. Promised to… Read Full Review

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★☆☆☆☆

“Terrible, Dreadful Company - PLEASE PLEASE AVOID!!”

Written on: 26/02/2013

Please do not use this travel company, they are con-artists, booked a holiday through them and when I realised they had booked me into the wrong hotel one month before the date of travel. They wanted to charge me £850 for them to amend their error - WHAT A JOKE - I am so sicked by this travel company that they have made a mistake and wanted to charge me £850. Please avoid using teletext (this is where I orginally found the holiday) as they travel company's act as 'middle men' who are… Read Full Review

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★☆☆☆☆

“Booked one hotel, sent to another.”

Written on: 21/11/2012 by keiffyboy (1 review written)

We booked a 4 star all inclusive holiday in Rhodes with Hays travel in June 2012, agreeing to stay in the 3 star "annexe" saving £300, but still having access to all the facilities. On arrival at Rhodes airport, we discovered the hotel name had changed. The "annexe" was a sister hotel on its own site where we were told we had to eat and drink only in this so-called "annexe" unless we paid a suppliment of 340 euro to take "free" drinks & have a better choice meals in the hotel we had paid for… Read Full Review

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Blewie52's Response to keiffyboy's Review

Written on: 09/12/2012

The above review is 100% true as we experienced the same fate,with the same hotel, at virtually the same time. The thing he left out was the free air conditioning which was free at the cost of £110. So far the hotel told us that the travel agent had misrepresented them, hays told us that they couldn't be held responsible for the information they got off the holiday comany(hays is only an agent.) and the holiday company told us that they cant be held responsible that the information they get off the hotel. All we know is that hays took our money, and that even getting a sorry is proving very difficult, the same as hays getting anymore money from us is going to be, as this is the second time that hays has badly let us down.(even sorry would be nice).

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Keiffyboy's reply to Blewie52's Comment

Written on: 02/01/2013

From keiffyboy to Blewie52
Finally had a phone call accepting responsibility which eventually resulted in a refund of £200 transferred into my bank account.
No explanation verbal or in writing for the change of heart.
Assume it was our presence on this website!

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★☆☆☆☆

“Dredful!!!! Complete lack of customer service”

Written on: 09/11/2012

I don't normally write reviews but this one came in top of the pile for bad experiences and definitely warrants it. I would not recommend using this company, unless you like to be treated like rubbish and paying for nothing but the pleasure of What a joke - selected a transfer through them which was all booked through the site we were booking our holiday through. Upon arrival into our destination we were advised, by the aforementioned company, that our hotel would be faxed with the details of… Read Full Review

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★☆☆☆☆

“I have been trying to email hays travel since...”

Written on: 04/11/2012 by pamela.mccoy (1 review written)

I have been trying to email hays travel since returning from a disastrous holiday we had at the Evelyn Beach Hotel Crete Sept/Oct.There email site says not installed properly so i rang and was told it should be fine and try again which i did same thing.I rang again and there operator gave me her email address and told me to email her which i have four times no reply.I rang again and was told it takes two weeks to acknowledge the email and four weeks to let you know what they are going to do… Read Full Review

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★☆☆☆☆

“Don't book a group travel with this company.”

Written on: 13/09/2012 by unhappywalker (1 review written)

They agreed to vary the return time of some group members who wished to extend their time abroad when the leader enquired what they could do for us. They then refused to make any changes so the cost of return legs on air tickets was lost, and members found they had to buy new tickets on top. They refused to reply to e-mails - you get an automated response promising a reply in 24 hours which never comes. After heated requests for replies, eventually a telephonist explained over the phone they… Read Full Review

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★☆☆☆☆

“dont book with this company ,appalling, rip off merchants.”

Written on: 04/11/2011 by harleyman69 (1 review written)

Booked a week away in Lanzarote with wife and daughter ,resort was surposed to be 5 star ,more like no star ,appalling ,no rep was available to complain to ,hotel staff couldn't care less , box coin operated tv what a joke ,cracked tiles ,paint missing everywhere ,cups and plates chipped ,a absolute nightmare ,Hays travel in Northallerton avoid at all costs ,lieing cheating rip off crooks ,the best thing to happen to this company is to go bust .DON'T BOOK A HOLIDAY THROUGH THEM ,YOU HAVE BEEN… Read Full Review

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Winstonchurchill's Response to harleyman69's Review

Written on: 18/11/2012

i had a holiday to zante evert were closed bad food no entertainment dog s every were i sent emails month a go still not heard of them

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