Hays Travel Reviews - www.haystravel.co.uk

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Do not take responsibility”

Written on: 20/11/2014 by Zaraq355 (1 review written)

booked a holiday to Egypt in October. Outward journey was awful. Had booked private transfers a2B and ended up in a bus with 14 other people stopping at several hotels on the way. Return journey transport never turned up. Had to pay for hotel limo to get to the airport and only just made the flight, also as we were the last ones in, my wife and I had to sit at opposite ends of the aircraft. Hays travel (Love holidays) says not their responsibility. Suppliers fault. No compensation for extra… Read Full Review

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★☆☆☆☆

“Shocking, disgusting, never again. ”

Written on: 20/10/2014 by Chargibson87 (1 review written)

I booked my honeymoon in July 2014 through love hoildays, they also work through other companies e.g hays travel and A2B transfers. The booked process was simple, the flight was fine. And from there it went horribly wrong. After arriving in Turkey we made our way out of the airport to the transfers desks, our paperwork clearly stated we were to make our way to desk no.60 'elefti travel'. Unfortunately, when we found this desk we discovered it wasn't the right company. We then had to search… Read Full Review

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★☆☆☆☆

“Extremely poor poor service”

Written on: 18/10/2014 by AlbertoPrince371 (1 review written)

Returned from my holiday with many many issues, reported this to hays and after about 3 weeks received a letter with just apologies made no effort to correct any issues. Holiday paid for, holiday had so they not bothered, certainly not use this company ever again and have circulated this to all family and friends, disgraceful… Read Full Review

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★☆☆☆☆

“Outrageously Overpriced Holiday”

Written on: 28/09/2014 by AHCF (1 review written)

My daughter and friend booked a holiday to go New York in December with Hays Travel. The total price of the holiday was £2695.00, they decided to go ahead and paid a deposit of £300, later at home she priced the cost of the flights and hotel online and was horrified to find she could have booked them for £880 less than the price Hays had charged. Needless to say she cancelled the holiday losing the £300 deposit (there was no price match and Hays refused to let them use it against any other… Read Full Review

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★☆☆☆☆

“Never again!!!”

Written on: 04/09/2014 by Jade446 (1 review written)

Holiday was completely falsely advertised! me and my partner were shown the hotels suites and not the standard rooms we were to be placed in. This left us very shocked on arriving. Contact to hays travel on our holiday was impossible, we were unable to speak to the correct person and the only solution we were given was to pay 430euro extra a night. Once returning and complaining about our problems, my complaint had clearly not been read thoroughly and the reply recieved basically told me… Read Full Review

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★☆☆☆☆

“DENIAL OF EMAIL SENT”

Written on: 28/01/2014 by cheeza58 (1 review written)

I book with Hayes travel and needed to change a person name so I phoned them and they gave me a price and told me to email the new details in which I did while still on the phone three days later no reply I phone them again they said I they did not receive my email so the price was £60.00 more Gave them the date and time I sent the email, also forwarded the original email it to them again They still would not agree to having received it but offered me a token of £25.00 off the higher price… Read Full Review

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★☆☆☆☆

“Worst service of any company I have ever dealt with....”

Written on: 15/01/2014

I've literally lost count of the number of times I have phoned the Bolton office and left messages for someone to ring me back! No one has bothered to do so and I am left in limbo as to where things are up to with regard my forthcoming holiday. Without doubt this company provide the worst customer service I have ever encountered. Would never, under any circumstances, use this company again and would advice everyone else to steer well clear of them… Read Full Review

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★☆☆☆☆

“AWFUL! Bad customer service,inflexible,outrageous charges!”

Written on: 10/01/2014 by billbo21 (1 review written)

I had booked to go to Portugal with this company on holiday, a 7 day "cheapie"! Several months before my departure, due to personal circumstances, I changed my name! I informed Hay's and was told it would be a whopping £125 to change the name...even though it was months before and no tickets had been issued! I pointed out that this was HALF the cost of the entire holiday again but was told there was nothing they could do as it was the suppliers charges! They refused to help me any further, or… Read Full Review

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★☆☆☆☆

“Worst Travel Company”

Written on: 27/11/2013

Booked up through Hays Travel to Benidorm from 19/11/13-26/11/13 To the Magic Cristal Park Hotel been going to this hotel for around 20 years now and when we arrived at the hotel to check in Hays Travel had booked us into a promotional room which they didn't tell us about when booking,room was terrible couldn't move in it was that small and was also looking at a brick wall. Went straight back to reception and was told that's what Hays had booked us. As we had been staying there so often the… Read Full Review

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★☆☆☆☆

“worst group ever”

Written on: 10/11/2013

this must be the worst holiday group ever, shall never yous loveholidays or hays again there only intrest is getting your money, once your deposits paid they have no intrest in you, we booked only found out flight date had changed by looking at thomas cooks web site, our flight had been put back into the following week, loveholidays said if you dont like it cancel or if you want to fly the week we booked it would cost us £200 extra… Read Full Review

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★☆☆☆☆

“No Code Of Honour And Can't Be Trusted”

Written on: 04/11/2013 by itzzzmee (1 review written)

I'm not one for writing a review nor particularly following their advice. HAYS TRAVEL Have forced me to make an exception. I have had the misfortune of making a booking for an upcoming trip to Tenerife. The accommodation offered to me was not to my liking so before commencing any purchase I voiced my concerns to be advised I was being sold the apartments and not the hotel. I was content then to proceed with the booking. Immediately after receiving the documentation via email I noticed the… Read Full Review

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★☆☆☆☆

“Rubbish, unprofessional and full of lies ”

Written on: 22/10/2013 by NeverAgain123456 (1 review written)

No hotel room available upon arrival. Had to be relocated from chosen resort to another resort with no local amenities and a 25 minute bus ride to the beach. High cost incurred from telephone calls made to sunshine office. Complete lack of after sales care. . I will never use them ever again… Read Full Review

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★☆☆☆☆

“DO NOT BOOK TRANSFERS !!!!!!!!”

Written on: 22/10/2013 by deekay27 (3 reviews written)

IF YOU BOOK TRANSFERS WITH THIS COMPANY YOU WILL BE VERY SORRY. WE PAID NEARLY £200 FOR TRANFERS IN WHICH WE WERE TREATED WORSE THAN CATTLE. AVOID THIS COMPANY AT ALL COSTS,,,,,,,YOU HAVE BEEN WARNED!!!… Read Full Review

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★☆☆☆☆

“Hays Travel - Not To Be Trusted >>>>>>> EVER!!!”

Written on: 18/09/2013 by bigbloke1956 (1 review written)

If you are foolish to book with Hays Travel...... BE AWARE Before you accept anything they say or do check & double check what you are booking. I thought I was booking an All Inclusive PACKAGE HOLIDAY to The Hotel Fereniki in Crete. in fact what they sold me was a holiday made up of separate components, this is what's known in the trade as a a DYNAMIC PACKAGE HOLIDAY this effectively is NOT covered by the Package Holiday Legislation!!!! What this means is if it goes wrong you have no recourse… Read Full Review

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★☆☆☆☆

“Book with Expeida or British Airways holidays ”

Written on: 21/08/2013 by missyfitzy (1 review written)

This company is nothing leas than painful to do business with. They changed the balance due date which was significantly different to the one which had been sent to me at point of booking. I put up a fight on this as they had been nothing but unhelpful the whole way through. The initial sales team are pretty good - as long as you don't deal with the call centre - generally they feel as though their doing you a massive favour when effectively your paying their wages! I was so disappointed as a… Read Full Review

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★☆☆☆☆

“Worst Service EVER!”

Written on: 21/06/2013 by GhengisKhan (1 review written)

Booked a holiday in August to Kefalonia in a 4 star all inclusive. Was told by Hays this week that the hotel was double booked so as I was last to book it was me being cancelled - this would be fine had I not booked the holdiay 6 months ago so I'm pretty certain I wasn't last to book not to mention the fact that the hotel is still available to book on my dates on their website! They won't change their bull story! Offered 2 alternatives 1 of which only a 3 star but neither of a similar… Read Full Review

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★☆☆☆☆

“Yes I am bitter”

Written on: 26/03/2013

Hays Travel/Love holidays cancelled our holiday and retained the deposit because they alleged the balance due did not arrive by the due date.Despite numerous attempts to recover the situation they refused,They may well provide attractive looking holidays but do not expect Goodwill Customer Care or Common Sense to prevail… Read Full Review

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Mackembird's Comment

Written on: 10/05/2013

when you book you are bound by booking terms & conditions so it is your own fault & connot blame the travel agent! hays travel have an excellent reputation

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★☆☆☆☆

“Broken promises/contract”

Written on: 23/03/2013

Hays took over a holiday booking from another company and assured us that everything would be the same. No details arrived, (flights or holiday).Again told all was well. This went on for several weeks.Final payment demand arrived. I refused to pay until I received confirmation in writing that all was in place. Twelve weeks before departure they said they couldn't honour the holiday.Our friends were very upset as they had taken annual leave. Everything cancelled. Shabby treatment. Promised to… Read Full Review

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★☆☆☆☆

“Terrible, Dreadful Company - PLEASE PLEASE AVOID!!”

Written on: 26/02/2013

Please do not use this travel company, they are con-artists, booked a holiday through them and when I realised they had booked me into the wrong hotel one month before the date of travel. They wanted to charge me £850 for them to amend their error - WHAT A JOKE - I am so sicked by this travel company that they have made a mistake and wanted to charge me £850. Please avoid using teletext (this is where I orginally found the holiday) as they travel company's act as 'middle men' who are… Read Full Review

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★☆☆☆☆

“Booked one hotel, sent to another.”

Written on: 21/11/2012 by keiffyboy (2 reviews written)

We booked a 4 star all inclusive holiday in Rhodes with Hays travel in June 2012, agreeing to stay in the 3 star "annexe" saving £300, but still having access to all the facilities. On arrival at Rhodes airport, we discovered the hotel name had changed. The "annexe" was a sister hotel on its own site where we were told we had to eat and drink only in this so-called "annexe" unless we paid a suppliment of 340 euro to take "free" drinks & have a better choice meals in the hotel we had paid for… Read Full Review

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Blewie52's Response to keiffyboy's Review

Written on: 09/12/2012

The above review is 100% true as we experienced the same fate,with the same hotel, at virtually the same time. The thing he left out was the free air conditioning which was free at the cost of £110. So far the hotel told us that the travel agent had misrepresented them, hays told us that they couldn't be held responsible for the information they got off the holiday comany(hays is only an agent.) and the holiday company told us that they cant be held responsible that the information they get off the hotel. All we know is that hays took our money, and that even getting a sorry is proving very difficult, the same as hays getting anymore money from us is going to be, as this is the second time that hays has badly let us down.(even sorry would be nice).

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Keiffyboy's reply to Blewie52's Comment

Written on: 02/01/2013

From keiffyboy to Blewie52
Finally had a phone call accepting responsibility which eventually resulted in a refund of £200 transferred into my bank account.
No explanation verbal or in writing for the change of heart.
Assume it was our presence on this website!

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