Hays Travel Reviews - www.haystravel.co.uk

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Latest Reviews

★☆☆☆☆

“Use them and be disappointed”

Written on: 29/05/2015 by Brionie23 (1 review written)

I have used them to book a long weekend away to Budapest, arranged everything paid up front and wehn we get there, transfer car didn't turn up, items at the hotel booked not there. Complained 6 weeks ago, had to pay for taxi's ontop of the monye paid for private transfers,numerous phone calls international and local to resolve. Now numerous emails and phone calls and still otu of pocket of a few hundred pounds... they've emailed me back saying we've not heard anything back about your complaint… Read Full Review

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★☆☆☆☆

“As soon as they take your money you become forgotten”

Written on: 25/05/2015 by Christineryan (1 review written)

I am disgusted with the staff at middlesbrough hays travel I booked holiday over the phone next day we went to pay balance got no invoice no info flight times etc went to change money as we booked holiday at the branch they had passport and proof of id cannot change money with out passport! Traveled with baby so due tax back off seat every1 else who traveled same date have there refund not me rang hays 4 times only to be told she could not find booking it's a pure joke DO NOT BOOK HERE use a… Read Full Review

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★☆☆☆☆

“Choose a different travel company”

Written on: 22/03/2015 by Footloose345 (1 review written)

We booked an expensive holiday to New Zealand with a cruise at the end as part of the journey home. The agent told us we needed Australian visas and she organised them for us. We found out ourselves,about 3 weeks before we travelled, with the Christmas post in full swing, that we had to send our passports to The Chinese Embassy in London to get Chinese visas. We phoned the agent to see whether we needed them or not and she didn't know. We paid premium prices to get them done in time. Had we… Read Full Review

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★★☆☆☆

“poor service from head office”

Written on: 18/03/2015

we booked our break in Tenerife through bath travel in Broadstone. Having booked there on the odd occasion before we thought we would be ok. Not realising at first they had been taken over by Hays travel. Boy how wrong we were. We caught our flight on time. when we landed in Tenerife we waited 2 hours for our included transfer to Puerto de la cruise. The hotel we were booked into could not take us so we were transferred to another hotel 100 metres away. We did not get the facilities we paid… Read Full Review

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★★★☆☆

“COULD BE BETTER”

Written on: 25/02/2015 by Ursula1507 (1 review written)

Saturday 21.02.15 tried to book holiday to Egypt on line - no response. Phoned & spoke to a lady who said Thomson were in the process of amending there flight prices & this was why I could not book on line. She advised the flight price had increased by £30. I now feel this is not true as I was informed by 2 of her colleagues over the weekend that it was Hays computer system that had the problem. The Thomson flight price is still the same now as it was when I tried to book online so why was… Read Full Review

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★☆☆☆☆

“Total Waste ”

Written on: 22/02/2015 by scWest267 (1 review written)

Happy to take your money, will not chase any query, will ring their head office and sit on hands not at all proactive, original flight changed, did not contact me till 1 WEEK after notification given by airline, so flights that had been available had gone by the time we were trying to reorganise, so left with only one option, if i treated people like that in my job I would be sacked, everything is too much trouble. Will never use again, customer friendly and helpful, saw no sign of that… Read Full Review

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★★★★☆

“A few computer problems in branch didn't stop a fab...”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

The computer system had several glitches on the day we visited the travel agents but the service agent was fabulous even though the task of finding us a suitable holiday was a harder job than normal for her. We got an AMAZING deal and booked transfers airport parking/hotel flights & all inclusive holiday with the agent. We also used hays for our travel money We will definitely be booking our net holiday with Hays Travel … Read Full Review

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★☆☆☆☆

“Do not take responsibility”

Written on: 20/11/2014 by Zaraq355 (1 review written)

booked a holiday to Egypt in October. Outward journey was awful. Had booked private transfers a2B and ended up in a bus with 14 other people stopping at several hotels on the way. Return journey transport never turned up. Had to pay for hotel limo to get to the airport and only just made the flight, also as we were the last ones in, my wife and I had to sit at opposite ends of the aircraft. Hays travel (Love holidays) says not their responsibility. Suppliers fault. No compensation for extra… Read Full Review

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★☆☆☆☆

“Shocking, disgusting, never again. ”

Written on: 20/10/2014 by Chargibson87 (1 review written)

I booked my honeymoon in July 2014 through love hoildays, they also work through other companies e.g hays travel and A2B transfers. The booked process was simple, the flight was fine. And from there it went horribly wrong. After arriving in Turkey we made our way out of the airport to the transfers desks, our paperwork clearly stated we were to make our way to desk no.60 'elefti travel'. Unfortunately, when we found this desk we discovered it wasn't the right company. We then had to search… Read Full Review

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★☆☆☆☆

“Extremely poor poor service”

Written on: 18/10/2014 by AlbertoPrince371 (1 review written)

Returned from my holiday with many many issues, reported this to hays and after about 3 weeks received a letter with just apologies made no effort to correct any issues. Holiday paid for, holiday had so they not bothered, certainly not use this company ever again and have circulated this to all family and friends, disgraceful… Read Full Review

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★☆☆☆☆

“Outrageously Overpriced Holiday”

Written on: 28/09/2014 by AHCF (1 review written)

My daughter and friend booked a holiday to go New York in December with Hays Travel. The total price of the holiday was £2695.00, they decided to go ahead and paid a deposit of £300, later at home she priced the cost of the flights and hotel online and was horrified to find she could have booked them for £880 less than the price Hays had charged. Needless to say she cancelled the holiday losing the £300 deposit (there was no price match and Hays refused to let them use it against any other… Read Full Review

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★☆☆☆☆

“Never again!!!”

Written on: 04/09/2014 by Jade446 (1 review written)

Holiday was completely falsely advertised! me and my partner were shown the hotels suites and not the standard rooms we were to be placed in. This left us very shocked on arriving. Contact to hays travel on our holiday was impossible, we were unable to speak to the correct person and the only solution we were given was to pay 430euro extra a night. Once returning and complaining about our problems, my complaint had clearly not been read thoroughly and the reply recieved basically told me… Read Full Review

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★★★★★

“Hays Transfers in Turkey were excellent”

Written on: 14/06/2014 by JayceLewis (1 review written)

We booked a holiday through Love Holidays and they organised for Hays Transfers to pick us up from the airport in Turkey and take us to Bodrum Park Resort in Yalicific (?) and also for the journey back to the airport at the end of the holiday. There was a very smart mini bus waiting for us outside the airport with a very friendly driver and a guy helping put your cases on. There was also an English speaking representative. Because we were going in the opposite direction to the other guests… Read Full Review

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★★★☆☆

“no clue about transfers”

Written on: 02/03/2014 by kimshane (1 review written)

I have just recently came back from holiday to lanzarote which me and my boyfriend booked up by hays travel as they included everything in the booking. When we picked up our boarding tickets we were not informed about who to contact about our transfers nor did she say that we needed to confrirm the transfer 48hours before.. the voucher we had been given said the date and time to be picked up and that the hotel would get our details 24 hours before... on our last full day we spent stressing… Read Full Review

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★☆☆☆☆

“DENIAL OF EMAIL SENT”

Written on: 28/01/2014 by cheeza58 (1 review written)

I book with Hayes travel and needed to change a person name so I phoned them and they gave me a price and told me to email the new details in which I did while still on the phone three days later no reply I phone them again they said I they did not receive my email so the price was £60.00 more Gave them the date and time I sent the email, also forwarded the original email it to them again They still would not agree to having received it but offered me a token of £25.00 off the higher price… Read Full Review

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★☆☆☆☆

“Worst service of any company I have ever dealt with....”

Written on: 15/01/2014

I've literally lost count of the number of times I have phoned the Bolton office and left messages for someone to ring me back! No one has bothered to do so and I am left in limbo as to where things are up to with regard my forthcoming holiday. Without doubt this company provide the worst customer service I have ever encountered. Would never, under any circumstances, use this company again and would advice everyone else to steer well clear of them… Read Full Review

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★☆☆☆☆

“AWFUL! Bad customer service,inflexible,outrageous charges!”

Written on: 10/01/2014 by billbo21 (1 review written)

I had booked to go to Portugal with this company on holiday, a 7 day "cheapie"! Several months before my departure, due to personal circumstances, I changed my name! I informed Hay's and was told it would be a whopping £125 to change the name...even though it was months before and no tickets had been issued! I pointed out that this was HALF the cost of the entire holiday again but was told there was nothing they could do as it was the suppliers charges! They refused to help me any further, or… Read Full Review

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★☆☆☆☆

“Worst Travel Company”

Written on: 27/11/2013

Booked up through Hays Travel to Benidorm from 19/11/13-26/11/13 To the Magic Cristal Park Hotel been going to this hotel for around 20 years now and when we arrived at the hotel to check in Hays Travel had booked us into a promotional room which they didn't tell us about when booking,room was terrible couldn't move in it was that small and was also looking at a brick wall. Went straight back to reception and was told that's what Hays had booked us. As we had been staying there so often the… Read Full Review

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★☆☆☆☆

“worst group ever”

Written on: 10/11/2013

this must be the worst holiday group ever, shall never yous loveholidays or hays again there only intrest is getting your money, once your deposits paid they have no intrest in you, we booked only found out flight date had changed by looking at thomas cooks web site, our flight had been put back into the following week, loveholidays said if you dont like it cancel or if you want to fly the week we booked it would cost us £200 extra… Read Full Review

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★☆☆☆☆

“No Code Of Honour And Can't Be Trusted”

Written on: 04/11/2013 by itzzzmee (1 review written)

I'm not one for writing a review nor particularly following their advice. HAYS TRAVEL Have forced me to make an exception. I have had the misfortune of making a booking for an upcoming trip to Tenerife. The accommodation offered to me was not to my liking so before commencing any purchase I voiced my concerns to be advised I was being sold the apartments and not the hotel. I was content then to proceed with the booking. Immediately after receiving the documentation via email I noticed the… Read Full Review

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