Norweigan Air Shuttle Reviews

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★★☆☆☆
1.7 / 5
From 9 reviews
22.2% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Latest Reviews

★☆☆☆☆
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“not very helpful! ”

Written on: 11/04/2013

I booked a return flight with norweigan air through expedia, received an email a few weeks later saying they were moving the return flight forward by about 6 hours, so decided to cancel the return and book a different flight. After cancelling the return with norweigan air over the phone and waiting 5 weeks for the refund (they said it would take 3-4 weeks) I have just called them to chase up the re-fund to be told I had to go through expedia. So I called expedia - who then called norweigan... (read more)

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★☆☆☆☆
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“Not got off the ground yet.”

Written on: 11/02/2013 by JohnPP (1 review written)

I have tried twice to phone the Uk branch of Norwegian air and already I am regretting booking flights with them. First I phoned them at 4.45pm on a Friday evening. Straight away I was told the office is now closed and I should phone a Norwegian office.. I tried again at 11am on Monday and held on for over 20 minutes unanswered. I was then cut off so never got to speak with a anybody about my question which wasn't answered on their Q and A page Why isn't there an email address where you... (read more)

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★☆☆☆☆
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“totally unhelpful”

Written on: 29/10/2012 by patopancho

After an e ticketing problem, Norwegian clerk at airport would not take up issue, instead giving me an email address. The company did not respond to me for several weeks, and not until my credit card co. lodged my complaint. Norwegian was TOTALLY unhelpful, unresponsive and I will never use them again. Beware! (read more)

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★★★☆☆
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“Good choise most of the times”

Written on: 18/07/2012 by JanLind (1 review written)

I normally like travelling with Norwegian, ok price, good comfort, good flight times, flying to and from centrally located airports, etc. On board Wi-fi is great, when it works. But yesterday’s trip from Budapest to Stockholm did not live up to my expectations. Check in at Budapest airport was a mess. No organized queuing system, waiting almost two hour for check in just to get a seating (we had just hand luggage). No online or automatic check in. And the very much advertised free Wi-Fi... (read more)

Daniellemariepedersonmuzz's Response to JanLind's Review

Written on: 29/08/2012

Oh that is so saad! :( I'm traveling with norwegian for the first time on saturday (In 3 days). And i'm going to gran canaria, it's like 5 hours and 25 minutes from denmark!!! The most expected and exciting thing is of course the wi-fi on board.. We didn't order food, and thanks for that because my friends said it was discusting! And I expect there is no tv, or something like that. And that's why I would like to take my computer or phone on the plane so I'm not going to be bored. Oh well it's a nice place i'm going to :-)! Well I hope it's good....

;-)

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★☆☆☆☆
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“Lost our baggage - then dealt with the situation very...”

Written on: 17/01/2012

Just before Christmas, we flew from Malaga to Oslo with Norwegian, with a transfer in Copenhagen. Unfortunately they left our checked suitcase behind in Copenhagen. They promised to get it to us by the following day (Christmas Eve), but in the event it only turned up on Christmas Day. What I find particularly poor is that they failed to let us know that it would be later than promised. In our case the suitcase contained Christmas gifts, clothes to be worn on Christmas Day, etc., so it was... (read more)

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★☆☆☆☆
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“Legroom was shorter then my legs. Not same as my legs...”

Written on: 19/05/2011

Legroom was shorter then my legs. Not same as my legs so my knees touched the seat in front but shorter so I and every other average height male on board could not sit with their legs forward. Had to sit with legs spread wide or in a twisted position. A discount airfare does not include discomfort surely!?! (read more)

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★★☆☆☆
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“Norwegian Air Shuttle is not a good airline. I must...”

Written on: 12/01/2010 by Britainboy (23 reviews written)

Norwegian Air Shuttle is not a good airline. I must agree to some of the other reviews, Stansted was a better airport for them to fly to as it did make the flights half as cheap. Their customer service is pointless and the cabin crew are polite but aren't very helpful or efficient. The plane was in relatively good condition but was not very comfortable at all. The refreshments onboard were very poor, with a bad selection and badly priced. They are not even that punctual and now have... (read more)

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★★☆☆☆
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“I last did a review in July 2008 and since then my...”

Written on: 27/06/2009

I last did a review in July 2008 and since then my rating has dropped dramatically! The airline itself has got worse and also since the flights from Stansted to Bergen, Oslo-Gardermoen, Oslo-Rygge & Tromso have all moved to Gatwick that has made the airline worse aswell. It's now only Trondheim that flies to Stansted. The move to Gatwick dosen't just make the flight times now 20 or 25 minutes longer, but it's way more expensive aswell. I really wanted to go to Tromso again next February but... (read more)

Britainboy's Comment

Written on: 11/01/2010

Yeah! It was so much better when they flew from Stansted and not Gatwick. Not only were the flights significantly cheaper, but Stansted is a much nicer airport than Gatwick. I wish they would move all of them back to Stansted.

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★★★★☆
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“I recommend Norwegian air shuttle because of the...”

Written on: 06/07/2008

I recommend Norwegian air shuttle because of the fantastic Artic destinations from Stansted airport (UK). Customer service was quite good and and the value for flight prices are also very good. The onboard food is a bit of a let down though! (read more)

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