Norweigan Air Shuttle Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★★★★★

“Can't believe these bad reviews ”

Written on: 22/09/2014 by Jimbo1972 (1 review written)

Just got back from Fuerteventura. Flew out from Gatwick, check in was super slick 4 of us were airside within 15 minutes of entering the airport. Boarding was a breeze, the flight was easy, legroom was good and the staff were all lovely. Coming back was similar but with a 10 minute delay - no big deal. All in all the best flight experience we've ever had for short haul and we are looking to use them again on our next holiday, I'm a tight so-and-so but would pay a little more to fly Norweigan… Read Full Review

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★☆☆☆☆

“Never Ever Again The Worst”

Written on: 07/08/2014 by UKGunner (1 review written)

We fly Norwegian Stockholm (Arlanda) to Madrid (Barajas) on the 27th July, In general the flight was pleasent, the plane was comfortable and clean, the staff could have been more friendly and helpful but could have also been alot worse. The problem comes from Norwegian when something goes wrong, and believe me it will i have been monitoring Twitter and Facebook since my trip with them, and the Twitter hashtag #NeverFlyNorwegian and the Facebook group "Norwegian Airlines Experiences From Hell"… Read Full Review

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★☆☆☆☆

“Worst transatlantic airline Norwegian Airlines”

Written on: 04/07/2014 by Norwood48 (1 review written)

June 12, 2014, Flew from LAX to CHP on WORST transatlantic flight!! Paid extra $89 dollars to select seats for us and our two small children. First, I chose Norwegian because they touted their new Dreamliner aircraft and all its amenities. When we arrived at the airport they had changed our seats because they contracted a Portuguese outfit for the flight. We had to argue with them to make it right and were not able to sit together. Why charge us $89 dollars? The airplane and FA service was… Read Full Review

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★★★★☆

“Comfortable and cheap”

Written on: 01/07/2014 by RuralRovers (3 reviews written)

Since our son has moved to Finland various members of our our family have made repeated trips to visit, each time the best price has come from Norwegian Air. the planes are modern many with wifi. The most noticeable difference with other 'budget' flyers is the leg room or the fact that there is some, plenty in fact. We have always found the staff helpful and polite, food and drinks are expensive on any short haul flight whichever company. Can not fault Norwegian and have booked to go with again… Read Full Review

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★☆☆☆☆

“worse company”

Written on: 02/06/2014 by saharbrioi (1 review written)

30/05/14 JFK-Copenhagen-Nice. I travel usually and this is my worse travel experience I have ever had. Tiket cost 1263$ . but Service is so poor along with their prepaid food and drinks and snacks are so overpriced, the fly time at 11PM during 7 hours and no Toothbrush,no soap and peaper in toilette, no blanket, it was very cold in airplane and I've caught a cold, No video, screen not work. at Copenhagen fly delayed for 45min, gate number changed 15min before boarding Never again fly with… Read Full Review

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★☆☆☆☆

“One of the worst airlines in the world at the moment”

Written on: 16/04/2014 by 404Allen (1 review written)

In the time range of ten days I have taken five Norwegian flights. At all five flights Norwegian changed time, operator and plane. All five times I paid for a convenient flight with the Dreamliner, but ended up in delayed low cost flights from the 80ies. I have my doubts that this Dreamliner actually exists. I have never been compensated for all the trouble and expenses (lost working days, extra hotel nights and restaurant dinners, etc) that Norwegian has caused me. I can only hope that… Read Full Review

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★☆☆☆☆

“Failed attempt. Stick to charter flights”

Written on: 10/02/2014

Always late always unable to communicate They should be ashamed of their miserable service delivery… Read Full Review

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★★★★☆

“Good competent airline”

Written on: 30/01/2014

Flew LGW to TFS (Tenerife) return. Everything was straight forward. If you forget to print your eticket, they book you in with your passport. No games with extra charges. The plane was on time and it all went smoothly both ways. Had an in flight meal homewards, sandwich + cashews + small beer for £10, which is not too bad and it was entirely acceptable food. The in-flight WIFI worked both ways - and I used it to decide that tbh I didn't really need in-flight WIFI. The plane was a 737… Read Full Review

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★☆☆☆☆

“Norwegian left me without luggage!”

Written on: 07/10/2013

I was on vacation for 7 days in Nice - it took Norwegian 5 days to send my luggage! No compensation exept for the nightgown I had to by. Tried to call luggage service a lot of times everey day to get information about where mu luggage was, they only answered two call and gave wrong information. Really bad!!… Read Full Review

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★☆☆☆☆

“not very helpful! ”

Written on: 11/04/2013

I booked a return flight with norweigan air through expedia, received an email a few weeks later saying they were moving the return flight forward by about 6 hours, so decided to cancel the return and book a different flight. After cancelling the return with norweigan air over the phone and waiting 5 weeks for the refund (they said it would take 3-4 weeks) I have just called them to chase up the re-fund to be told I had to go through expedia. So I called expedia - who then called norweigan… Read Full Review

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★☆☆☆☆

“Not got off the ground yet.”

Written on: 11/02/2013 by JohnPP (1 review written)

I have tried twice to phone the Uk branch of Norwegian air and already I am regretting booking flights with them. First I phoned them at 4.45pm on a Friday evening. Straight away I was told the office is now closed and I should phone a Norwegian office.. I tried again at 11am on Monday and held on for over 20 minutes unanswered. I was then cut off so never got to speak with a anybody about my question which wasn't answered on their Q and A page Why isn't there an email address where you can… Read Full Review

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★☆☆☆☆

“totally unhelpful”

Written on: 29/10/2012 by patopancho (1 review written)

After an e ticketing problem, Norwegian clerk at airport would not take up issue, instead giving me an email address. The company did not respond to me for several weeks, and not until my credit card co. lodged my complaint. Norwegian was TOTALLY unhelpful, unresponsive and I will never use them again. Beware!… Read Full Review

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★★★☆☆

“Good choise most of the times”

Written on: 18/07/2012 by JanLind (1 review written)

I normally like travelling with Norwegian, ok price, good comfort, good flight times, flying to and from centrally located airports, etc. On board Wi-fi is great, when it works. But yesterday’s trip from Budapest to Stockholm did not live up to my expectations. Check in at Budapest airport was a mess. No organized queuing system, waiting almost two hour for check in just to get a seating (we had just hand luggage). No online or automatic check in. And the very much advertised free Wi-Fi… Read Full Review

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Daniellemariepedersonmuzz's Response to JanLind's Review

Written on: 29/08/2012

Oh that is so saad! :( I'm traveling with norwegian for the first time on saturday (In 3 days). And i'm going to gran canaria, it's like 5 hours and 25 minutes from denmark!!! The most expected and exciting thing is of course the wi-fi on board.. We didn't order food, and thanks for that because my friends said it was discusting! And I expect there is no tv, or something like that. And that's why I would like to take my computer or phone on the plane so I'm not going to be bored. Oh well it's a nice place i'm going to :-)! Well I hope it's good....

;-)

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★☆☆☆☆

“Lost our baggage - then dealt with the situation very...”

Written on: 17/01/2012

Just before Christmas, we flew from Malaga to Oslo with Norwegian, with a transfer in Copenhagen. Unfortunately they left our checked suitcase behind in Copenhagen. They promised to get it to us by the following day (Christmas Eve), but in the event it only turned up on Christmas Day. What I find particularly poor is that they failed to let us know that it would be later than promised. In our case the suitcase contained Christmas gifts, clothes to be worn on Christmas Day, etc., so it was… Read Full Review

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★☆☆☆☆

“Legroom was shorter then my legs. Not same as my legs...”

Written on: 19/05/2011

Legroom was shorter then my legs. Not same as my legs so my knees touched the seat in front but shorter so I and every other average height male on board could not sit with their legs forward. Had to sit with legs spread wide or in a twisted position. A discount airfare does not include discomfort surely!?!… Read Full Review

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★★☆☆☆

“Norwegian Air Shuttle is not a good airline. I must...”

Written on: 12/01/2010 by Britainboy (23 reviews written)

Norwegian Air Shuttle is not a good airline. I must agree to some of the other reviews, Stansted was a better airport for them to fly to as it did make the flights half as cheap. Their customer service is pointless and the cabin crew are polite but aren't very helpful or efficient. The plane was in relatively good condition but was not very comfortable at all. The refreshments onboard were very poor, with a bad selection and badly priced. They are not even that punctual and now have shockingly… Read Full Review

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★★☆☆☆

“I last did a review in July 2008 and since then my...”

Written on: 27/06/2009

I last did a review in July 2008 and since then my rating has dropped dramatically! The airline itself has got worse and also since the flights from Stansted to Bergen, Oslo-Gardermoen, Oslo-Rygge & Tromso have all moved to Gatwick that has made the airline worse aswell. It's now only Trondheim that flies to Stansted. The move to Gatwick dosen't just make the flight times now 20 or 25 minutes longer, but it's way more expensive aswell. I really wanted to go to Tromso again next February but… Read Full Review

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Britainboy's Comment

Written on: 11/01/2010

Yeah! It was so much better when they flew from Stansted and not Gatwick. Not only were the flights significantly cheaper, but Stansted is a much nicer airport than Gatwick. I wish they would move all of them back to Stansted.

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★★★★☆

“I recommend Norwegian air shuttle because of the...”

Written on: 07/07/2008

I recommend Norwegian air shuttle because of the fantastic Artic destinations from Stansted airport (UK). Customer service was quite good and and the value for flight prices are also very good. The onboard food is a bit of a let down though!… Read Full Review

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