Written on: 19/05/2013
extremly bad service and all policy created in order to mislead passenger, earn as muchg money as possible by"extra services", bad ground support on Eindhoven Airport (tehy only receive money for all kind of "fees" but do not help customer in any way). totaly unfair and not decent complain and claim policy. It costed me 550eur (I might get back 485 ever...) to: - try to fly twice - loos completely retourflight, since I did not leave - pay "seat protection fee" do not get re-directed, get... (read more)
Written on: 11/05/2013 by Verhoof (1 review written)
Wizzair moved my flight from Budapest to Eindhoven "for commercial reasons" from a flight time in the afternoon to 6 am in the morning in the night before. As this changed flight was useless for me, I chose the option to cancel the flight. According to Wizzair the ticket costs should be reimbursed in this case. More than eight weeks later and 4 calls to the call centre I still have not received my money. The reasoning is constantly changing: At first there was allegedly some mistake in... (read more)
Written on: 01/05/2013
Have flown from various airports in Romania (Cluj-Napoca, Targu Mures, Bucharest) to destinations in central and western Europe. Always a nice experience - on time, nice service on board (reasonable prices for a soft drink), and best of all found great prices. I wish they offered more destinations though, or better frequencies. (read more)
Written on: 15/04/2013
I have nothing but words of disappointment for this airline. It never arrives or leaves on time, and they don't even offer a reasonable explanation. I even had to wait 7 hour for my flight to leave! They are not reliable and I would not recommend it to anyone. You can more wisely pay a bigger amount of money and you will be guaranteed the fact that you will leave on time and everything will be fine. If not extremely unpleasant situations WILL occur. (read more)
Written on: 10/04/2013 by tacktick
Waiting for 30 minutes for someone to answer my call! And each minute costs a fortune. They have sent me a receipt without my name on it, and i need it to refund my money. I wrote like 5 emails and called a dozen times. No contact with anyone from the company - for days now... This will be the last time to fly with Wizz for sure. What an amateur company they seem to be... (read more)
Written on: 06/04/2013
I had a email with the special offer 20% discount which was from 5th - 7th April 2013 i checked the price yesterday (5th) which the prices where so so, checked today (6th) only to find... yes they still have 20% off but the have raised the price, i dont understand how they can give a special offer and and increase the price over night, WHY whats changed has the price of fuel rised over night... I have used Wizz in the past to fly to Belgrade which i remember when when they first started... (read more)
Written on: 27/03/2013
I have had nothing but trouble with this company! I am so upset and fed up with them!I bought a ticket online and paid by bank transfer as their card option didn't work.Didn't received the ticked and when I called their overpriced customer centre I have learnt that they didn;t received the full amount as per booking.I faxed them my bank statement showing the full amount left my bank account,but they kept their opinion.Fed up about calling and calling them again I agreed to pay the... (read more)
Written on: 05/03/2013
I am very satisfied with the service proveded overall. Had no issues when purchasing the ticket or when I was traveling. Was flying SKP-DTM-SKP. Part of the cabin crew was macedonian and dunno why I did not like their attitude, gestures, postures. I would defo reccommend it. (read more)
Written on: 17/02/2013
First of all I was asked to pay 13£ to print a ticket (one sheet of paper) I have asked the team member whether there is a possibility to do it somewhere and she lied to me that there isn't , I could have printed it for 1£ like 20meters from the check in, staff members very rude!!!!! (read more)
Written on: 14/02/2013
On-line booking was not working properly.. I tried to buy a ticket for myself and my son, I couldn't enter my name in the top field (the field was greyed) so I wrote my name in the bottom field. I had as well problem to use my maestro card to pay about 10 Euro less.. few days ago the same card was working fine.. finally I paid by Visa but I forgot to enter/change my son's name. I ended up with two the same names (my name). Wizzair on-line booking has no any kind of review data before payment... (read more)
Written on: 09/02/2013
Already our fourth Flight with Wizzair from Memmingen (near Munich) to Skopje (Macedonia) and it was good and also ontime. To avoid the high Prices on this Route from Munich Airport, we always choose to fly from Memmingen and it is a nonstop Flight. Very attractive Flightattentantst (read more)
Written on: 15/01/2013 by JustinMP
WizzAir flight Luton-Budapest-Luton (using the XXL seating option with priority boarding and large cabin bag) I've recently flew with WizzAir and I'm very impressed, the flight was early into Budapest and only late into London Luton airport because of snowfall but the pilot informed us just so we knew we'd be holding for a while in the air. The aircraft looks heavily used but was it was clean when I boarded at both ends. I'd opted for a large cabin bag (free at the time but since my... (read more)
Written on: 05/01/2013 by andybereza (1 review written)
Buck the system! Enjoy. What can you expect for such ridiculously low prices? http://alturl.com/sazao (read more)
Written on: 18/12/2012
Luton staff were helpfull upon our check in for a flight to Prague on Fri 14th Dec they printed our boarding pass.... I was traveling with a friend for her 40th Birthday celebration. I took my one item of hand luggage no problem. Upon our return we got to the airport before check in time and it's just as well. We got to check in and the lady on the desk asked us for our boarding passes...... we didn't have one and assumed they would print one off as they had done at luton....... oh no not... (read more)
Written on: 16/12/2012
For being a low cost airline Wizz is good. Don't expect the same service as for an airline where tickets cost 5 times more. Yes, you have to pay for all extra, perfect for me as I am only traveling light. Best is that they try to make people use smaller carry on. It is so annoying with people running up and down the aisle trying to fit their over sized hand luggage. I have used them like 30 times and did not have more problems with them than any other airline. OK, if you need customer... (read more)
Written on: 11/12/2012 by Distressedcustomer
I strongly recommend you avoid this airline. There are low cost airlines and then there's WizzAir. I understand you get what you pay for but what happens when you don't get what you paid for? I booked a flight, paid, received the onsceen confirmation but then WizzAir deny the booking ever took place. They charged me for it, confirmed by CC company but then insisted I rebook at far greater cost. The customer service line is comically bad and at 77p per minute is outrageous. By the way there... (read more)
Written on: 08/12/2012 by ilia
i really dont know where to start: from the fact that when you book a ticket the connection times out and the next time you try it is significanlty more expensive or from the fact that you are treated like sh***t from the moment you buy the ticket to the moment you leave the airport at destination. or maybe even from the fact that they will make a fuss on the ground about the slightest difference in dimentions of your luggage but at the same time their own wizzair boxes for trying if your... (read more)
Written on: 19/11/2012
My suitcase has been destroyed -beyond any repair . That was mid August and until now I am still emaling them. They are very good in ignoring-the best quality. Offered amount that is 40% less then originally Samsonite. I provided them with all documents requested but still haven't got any compesation at all. I send few email before getting respond. Just a waste of time and money. Think twice before book with them. (read more)
Written on: 07/11/2012 by BlackCat7525 (1 review written)
There was a time before WizzAir got greedy and unreasonable that I would have recommended them happily to my friends and relatives as an efficent, fair, upfront and honest low budget airline, but since the ridiculous unfair unannounced introduction of the hand luggage charge, I think they have dug there own grave. I bought my flight tickets well before any hand luggage charge had been mentioned, let alone introduced. Hence I have been badly ripped off as I know that I had other options to... (read more)
Written on: 07/11/2012
I admit upon further investigation, that because I booked before 4th October 2012, I can take a large cabin bag with me free of charge. That is just pure luck, I feel sorry for people who booked after this date.
Still banning Wizzair!
Written on: 09/11/2012
Horrible airline. Absolutely amazing business decision! They should be taken to court of law and court of ethics!!!
Written on: 04/11/2012
Where should I start? I've been travelling with wizzair for the last 7.5 years and I can't believe the way it's changed from trip to trip. Web site - a disaster and I'm sure everyone have noticed £28 charge on the right site before you even choose the day of your flight. It's quite off putting!!!! And to load all of the charges and fees takes forever. Even my computer is giving up... What else we will be charge for next? Maybe using a toilet or sitting place????!!!! because hand luggage is... (read more)
Written on: 04/11/2012
Wizz air like Ryan air are sometimes cheaper than other options, but do take care, by the time you've added the extras they might not be. Then again when things go wrong Wizz Air won't help you and then your small saving can end up a big expense. My flight to Barcelona was delayed four hours partly because the plane, which was pretty old to be fair, had some sort of fault. By the time we arrived, public transport had ended and we were stuck with either a hotel bill or hefty taxi bill. I... (read more)
Written on: 09/10/2012
I am extremely disappointed with the operations and services of this airline. There is a fee for every form of payment except a Wizz card, there is a fee for airport check-in, a fee for text message updates, a pay-per-minute fee to call customer support, there is a fee for anything that can be imagined. The thing that bothers me the most is that the fees for any kind of modification or cancellation are usually more than the price of the tickets, and are charged per flight, not per itinerary.... (read more)
Written on: 29/09/2012
printed boarding passes, for what ever reason had initial instead of first name. Boarding was denied. WWW of wizz air generated this? What is more annoying is that they could not care less. I am sure that they could have checked the booking 3sec and they could verify that I have entered full names. But people from Wizz air have different understanding of low cost flights. They think that they can treat you as a trash, if you pay low cost for flight! 4 tickets, hotel, opera, bike tour...all... (read more)
Written on: 18/11/2012
Hi. I experienced the same problem today... I checked in by mistake only with my initial as my first name, and they didn't want to accept my ticket as it is. No new check in, change of ticket etc was possible, the only option was to pay the full amount for the new ticket which, having to be bought 1 h before the flight, was enormously expensive. Neither the Wizz air call center, nor the info desk wanted to cooperate.
It is clear - I will never travel with them any more, but I wonder if you have done something about this? Is it possible to complain, ask for your money back?
Written on: 03/09/2012
I was about to purchase a ticket fomr Luton to Krakow, Then I googled "Wizzair" and "complaints". That was the end of that. I am now going to Estonia instead. You have to be really stupid to not have ANY contact address. (read more)
Written on: 30/08/2012
i was travelling from london to budapest by wizzair but forgot to print my boarding card in budapest. the wizzair staff printed out for free of charge at budapest airport. arriving to budapest was 10 minutes earlier returning to london luton just in time maybe 1-2 minutes earlier. staff is friendly, price is much cheaper than ryanair. and the best is you can take 35kg with you. (read more)
Written on: 29/08/2012
I flew several times between Grermany (Dortmund and Cologne) and Kiev and everything went fine. You can even take 1 piece of checked-in luggage with a maximum of 32 kilo's for free!!! No other airline I know offers this! Also I flew between Eindhoven (NL) and Warsaw Modlin (PL), no problems, but had to pay for checked-in luggage. Of course there are extra fees but thats always the case with budget airlines, just read VERY carefully when you book tickets! (read more)
Written on: 28/08/2012
I'm traveling a few times per year, but this time while in Europe I had a very bad experience with this airline. Not even mentioning the hidden charges! I am a photographer, so of course I have a special back pack full of cameras and lenses (smaller then their required size). I also have a small laptop 15 inches - more like tablet that I need with me. I know they have a policy for only one hand luggage...but it is impossible for me to put any of these electronics away. My back pack is set up... (read more)
Written on: 01/09/2012
They charged me £51 to check in the only piece of luggage I was carrying because the wheels were 1cm too big. They then stole items worth £50 from my bag and refuse to compensate. I hope some day it happens to them and their loved ones so that they know how it feels. They are criminals.
Written on: 26/08/2012 by drpersreview (1 review written)
I flew with my family to Bulgaria and the booking process was a con. You have to pay to check-in at the airport (just include it and charge, duh!)Leg room is the worst ever, staff don't know how to smile and seats were either dirty, broken (tray tables drop down on their own randomly) or to far upright. I will never fly with them again at any cost, don't bother. (read more)
Written on: 27/08/2012
They stole things from my baggage after charging me £51 to check it in. How are these people not in jail and still allowed to operate?
Written on: 25/08/2012
HIDDEN CHARGES: Deliberate small print will say that there are 'charges' for cabin baggage that needs to be checked in at the gate because it is 'too large'. At the gate you will find instead of the size dimensions on the website, a tiny pigeon hole in which your bag wont fit. Then they will ask you to pay £51 for checking-in your baggage at the gate. The terms are at the bottom of the third page when you click and click and click on the website. ITEMS STOLEN FROM BAGGAGE: Prague-London.... (read more)
Written on: 25/08/2012
I have booked a flight from London to Budapest and on my arrival to Luton Airport I was welcomed by chaotic queues piling up in a very small waiting room, everyone is boarding to a different plane but no system was in place, nor enough staff to guide us, so most of us ended up standing in the wrong queue for wrong flights etc.. Then a member of staff picked me alongside with many other passengers to have our bag fit into the measurement. I did purchase my suitcase according to these... (read more)
Written on: 23/08/2012
I've flown with Wizz several times with hardly any problems. But if anything goes wrong, you're on your own, pal! The booking is a nightmare, fees and hidden extras spring up everywhere, like a trap to extort money at every turn. Phonecalls are extortionate, staff quite rude. And whatever you do, don't book an airport transfer - the company totally avoid any responsibility in the event of a late flight/missed bus (an dismissive auto-reply is the best you can hope for). They know exactly what... (read more)
Written on: 23/08/2012 by thegamester
Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or... (read more)
Written on: 22/08/2012 by anna35
I flew with wizzair,Luton airport to Warsaw on 08.08 2012 Two items of my jewellery were stolen from my checked in suitcase when I arrived to my destination.I trusted that my luggage gets to its destination with everything I packed still inside..I was just naive,bags are not safe once checked in. (read more)
Written on: 18/08/2012 by Martin_S
NEVER EVER AGAIN! They will do everything what they can to draw money from you. Their luggage container is smaller than other airlines got, airport staff is rude. Beware of those scammers (read more)
Written on: 16/08/2012 by Band11
I have been flying with wizzair for over 6 years now and this flight was the worst out of 19 flights that I have flew with wizzair. Horrible turbulence the feeling of falling for over 15 secs everyone screeming in frightness , someone blocking the front toilet for the whole flight not even One word of explantation intill middle of the flight duration and the worst ''hardest ' landing just like the pilot wasn't experienced at all and didn't know what he was doing. Behind me was a terrified 5... (read more)
Written on: 08/08/2012 by Citadell
I have left some money in my suitcase and even locked it, but by the time I got to London from Hungary it despaired . It does happened before with a cigarets as well !! Be aware do not live any valuable in your suitcase !!!! (read more)
Written on: 04/08/2012
The most unpleasant booking procedure ever. Fees fo this fees for that. I feel as if I was surrounded and attacked by a crowd of beggars. Messed up with the form (wrong genger of one passenger). Well, my fault, but since I had to fill it twice no wonder. The first attempt was unlucky - clicked on a link to get more info about some wierd services and rules. This dropped the booking. Second time I was hurrying. Ok, to fix the typo you shold either pay 70 pounds or call the call center (77p a... (read more)
Written on: 27/07/2012
Only this year I flew 17 times and never had a problem. You just need read very carefully the conditions on their website so you won't have to pay extra. (read more)
Written on: 21/07/2012 by valueman (1 review written)
i have been using WIZZ for a couple of years on monthly basis, (generally London-Kiev flights) one thing for sure: make sure you get CHEAP ticket and then adjust your expectations accordingly. things go wrong occasionally(perhaps tiny bit more often than with other airlines) but if you: 1)book well in advance (i got my tickets to kiev for £60 return few times, with wizz account though) 2) no luggage to check in - just hand luggage -make sure you got correct size as sometimes they DO check... (read more)
Written on: 14/07/2012 by TheTravellerOfOz (1 review written)
I made the mistake of booking 2 Wizzair flights recently. I must admitt I was tempted by the pricing: about 200€ for a family of 4 one way from Paris to Wroclaw and similar again from Warsaw to Paris. There are so many hidden costs however that the final cost of the first flight was 410€. Firstly, Wizzair accesses Paris via Beauvais airport, which is about 100km from Paris itself. The cost of getting there from our hotel at Eurodisney was 150euro. Secondly, because we had no way of... (read more)
Written on: 07/07/2012
7th July - Flight from Luton to SPlit 14.15pm delayed to 17.30, then 17.50 then 18.00 then 18.30. £4 voucher for a £10 meal. Staff in shops in departure lounge laugh that its par for the course with Whizz Air. No one around to explain the reason for delay or give on the confidence we will be flying. No infomation whatever other than a screen. Wondering if we will even go today. First time last time with "Whizz to no where" for me. An unhappy "Swizz airline" customer - could I have... (read more)
Written on: 01/07/2012
I was a bit concerned over my flight after reading all the bad reviews, but i had no problems at all....i will use Whizz again and i will recommend them to friends (read more)
Written on: 18/04/2012 by stephr88
I was a bit worried about travelling with Wizz Air after everything I read, but they were absolutely fine. We flew from London Luton to Prague and back again with no problems at all. The airline was basic, but you get what you pay for. There were no delays at all either way and staff were pleasant and helpful. I would fly with Wizz Air again. (read more)
Written on: 07/06/2012
Please can someone explain how the on line boading works? I read on here that you have to pay 14 euro each way that is very unfair and is the proccess easy as I find the way they do things is confusing....Comments with any info would be helpful....Thank You
Written on: 02/04/2012
Things I was unhappy about: Very little leg room - the worst I have ever had. We were unable to checkin online because it was 2:55 minutes before the flight (they have a 3 hour time limit that they don't tell you about until it is too late). As a result we were forced to checkin at the airport, for which they charged us 14 EUR each. I understand why they charge for airport checkin, but 14EUR is a bit high, and we wanted to checkin online - they just wouldn't let us! Carry-on limit is... (read more)
Written on: 07/06/2012
I have never flown with WizzAir before I go to lithuania Aug! I am concerened about this check in online or boarding card and how easy it is! I know I have overpaid on my transfers!! I have to admit I am thinking have I made the right thing flying with this Airline....I would welcome any comments?? Easyjet is much easier I think but they dont do Lithuania..
Written on: 13/07/2012
The 3 hour time limit rule for online check-in is clearly stated on the booking page, so you can easily find this information if only you are willing to read, therefore, you can not blame the airline and you paid extra for being careless. I've been using Wizzair for many many years and nothing ever went wrong apart fron one 1 hour delay - not a bad score considering well over 50 flights I've done with them. As to carry on limit, you seem to be forgetting that Wizzair is a low cost airline, so they have certain standards. If you not happy with them, you can simply go for premium airlines, pay 5 times more and be marry.
Written on: 29/03/2012
The cancellation fee was more than what we paid for the tickets. Also, they changed the time of the flights without any notice. Only upon reviewing the itinerary did we find out about the time change. (read more)
Written on: 30/01/2012
After reading so many negative reviews, I must admit I was totally freaked out and I promised myself I would write a review if I survived the flight. Well, apparently I did and that's a good start, haha. This was the first time I flew with Wizzair. The flight was 10 minutes late or so, but we made it to Charleroi on time, anyway. I opted for airport check-in and I had no problem at all. The plain was clean and comfortable, staff very friendly, smiley and polite. Yes, they charge for food... (read more)
Written on: 14/06/2012
Did you get charged fpor checking in at the airport? thanks
Written on: 15/06/2012
Hi,
Airport check in fee is included in ticket price (when you buy online), so I had no additional fees to pay when I actually checked in at the airport.
Written on: 21/01/2012
Wizz air is the WORST airline ever, stay away from them!!!!!! For a third time they stranded me at the airport in London and destroyed my weekend travel plans! The reason - technical defect of the plane! Wizz air uses old planes with defects and flights are NEVER on time. There is no one to talk to in customer service but all you can do is submit a claim on the internet. They mistreat customers, trick them into buying services that they do not deliver and they could not care less about how... (read more)
Written on: 23/11/2011 by helenacarichas (1 review written)
I traveled with Wizz Air from London Luton to Budapest, and when I was at the boarding gate, because the aircraft was going to be full and there was no room for all the hand luggage, I was told that my luggage was bigger and that I had to check it in. At first I didn’t quite understand, but on the stairs to get inside the aircraft a man from the staff took my baggage and then I watched him as he went to the back of the aircraft. I thought that everything was o.k. and made my way to the... (read more)
Written on: 25/08/2012
Same experience for me today from Prague to London. Dont expect any compensation or even an apology. How are these people operating one of the largest crime rackets in the aviation industry and getting away with it?
Written on: 26/09/2011
Having read some terrible reviews on Wizz Air, I have to say being worried about flying with them was an understatement. I was pleasantly suprised, I found them brilliant, on time for both journeys, had leg room as booked priority boarding and was lucky enough to get seats at the front for both journeys. Staff at check in and on flight were very polite & friendly. Planes were clean & tidy, can't fault them at all. (read more)
Written on: 06/08/2011 by radecki (1 review written)
I had a case of denied boarding. I missed Xmas with my family because of them. My luggage made as they didn't bother to offload. (security???). So I was stranded in London with nothing over Xmas after 14 hour flight from Asia. No auctioning seats, no customer care, neglecting security concerns. The follow up even worse. I had to argue over the compensation and reimbursing the cost. They tricked me into re-booking instead of cancelling the original flight and booking a new one. Now they are... (read more)
As rated by real users
"The most horrible experience" Read More
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Bewe's Response to Verhoof's Review
Written on: 19/05/2013
my costs: 550eur and I will get back 65eur (ever...).
extremly bad and misleading company.
all flight conditions, website and the way Eindhoven airport 9in my case) functions is calculated on maximal income with minimal costs. WIzzair earns the most if passenger does not fly: lugagefee they keep, even if there was no Luggage transpprted, "seat protecion fee"is higher than most of the Wizzair ticket prices, and if you mss one flight do not expect that they will re-direct you in a normal way. also: even if it is clear that a fligh can not be uses no money bacjk whatsoever...
raely BAD company