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| Flight on time? | 3.7/10   |
|---|---|
| Customer service | 2.5/10 |
| Comfort on flight | 3.6/10 |
| Quality of food | 1.7/10 |
| Value for Money | 4.3/10 |
| Overall rating | 3.1/10 |
Full review by
alanya1
on 19th Sep 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Absolutely terrible customer service. Also - poor timekeeping (delays in flights)
General comments: I had booked a flight in May, that I was unable to take due to a family member passing away. I then tried to contact the customer relations department of Wizzair to get confirmation that I didn't take the flight. So I emailed them with all of the details, plus a copy of the death certificate. I heard nothing.
I then rang customer services, and they told me that there was no record of my details, and to email again - giving me another email address. I did so - again sending all the details. Another month as passed with no reply.
I've rung customer service again today and they have told me to email it through again. I wouldn't accept that as an answer this time - and so the excuses were that there are no phones in that department (I asked to speak to someone in that department to find out why they were ignoring emails), that there were no managers of the call centre (I asked to speak to their manager since they were refusing to help me), no official complaints department or process (complaints go to the customer relations department, so what good is that), and just got a constant repeat of 'email the customer relations department'. The person I spoke to just didn't get it - why would I email the department again, when I have had no response in the 2-3 months this has been going on?
I am absolutely furious with this company - I will never fly Wizzair again.
alanya1's review and ratings | 269 words
Review by
Guest.
on 16th Sep 2008
User Rating : 0
Respect :
0
I booked a flight which i asked to cancel. It's been over a month and I'm still waiting for my refund. Ready to take legal action if I don't see my money in my account soon. I'll never book a flight through them again!
Guest.'s full review | 44 words
Review by
Guest.
on 30th Aug 2008
User Rating : 0
Respect :
0
Wizzair have also cancelled our flights at least informing us by telephone. We were due to travel to Krakow from B'mouth. However when we tried to call, they said, could not put in writing, could not put through to a manager and would refund our money minus the bus transfers which we booked with them. When we emailed we got the same response, can not reply within 30 days, not hopeful of any refund, but paid by credit card, so should be protected.
Best of luck to any of you who book with them, t ...
Guest.'s full review | 118 words
Review by
Aust
on 6th Aug 2008
User Rating : 0
Respect :
0
I had the worst experience with Wizz Air. On my flight across to Katowice I was delayed by 5 hours, spent a total of 12 hours in the airport waiting to board. Once on board the woman behind me kept kicking my chair, tried to ignore it till it became too much and told her to stop, she claimed it was me kicking my own chair. I am not the confrontational type so I tried to ignore her. Poland in general was a huge let down, very hard to find friendly people. When I came to leave my flight was cancel ...
Aust 's full review | 373 words | 1 comment added.
Review by
Marcus911
on 4th Aug 2008
User Rating : 0
Respect :
0
On the 24th of May 2008 I booked return flights from Belfast to Katowice for my pregnant wife, 17-month-old child and I. We booked and paid for these seats online at a price of 294.86 GPB.
The outbound flight, Belfast to Katowice, Poland was uneventful however on our return date of the 24th of July 2008, like always I checked the internet in the event of flight delays as we had a two and a half hour journey to the airport, but could not see Wizzair flight W6 117 which was due to depart at 18:45 ...
Marcus911's full review | 513 words
Review by
danielson81
on 17th Apr 2008
User Rating : 8
Respect :
0
Flew Bucharest to Cluj (Transylvania) and back for only £5, £4 of it was Credit Card fees and the rest was taxes. Planes arrived and departed on time, although the airports they used were tiny. Very cheap fares! (If booked in advance). New and clean planes with leather seats. Staff didn't seem that happy.
danielson81's full review | 54 words
Review by
amfuller
on 29th Mar 2008
User Rating : 0
Respect :
0
I booked a flight for my girlfriend from Katowice to Gatwick for Saturday, March 29th 2008. The booking appeared to be completed successfully using their using their online booking system at www.wizzair.com. A payment of 208 zl ( £47) for the flight was taken on my credit card. At the end of the booking process a sum of 12 zl ( £3) was shown as pending. I presumed that this was a credit card fee and that it would be taken later as there is no restriction for payments on my credit car ...
amfuller's full review | 562 words
Review by
NewHayabusa
on 28th Mar 2008
User Rating : 8
Respect :
0
Just made my 30-th trip with Wizzair. Just one delay during this time. Planes new and fresh. Sits better than Ryanair. Some cabin crew badly skilled and inexperienced. Fair fares.
NewHayabusa's full review | 39 words
Review by
Guest.
on 21st Mar 2008
User Rating : 10
Respect :
0
Flights are on time, well organised, good service. I miss wizzair, please come back ! I didn't find any bad points.
Guest.'s full review | 20 words
Review by
emaralu
on 14th Jan 2008
User Rating : 1
Respect :
0
A horrible experience, I felt humiliated every single step of the trip including the ongoing wait to be reunited with my luggage more than a week after arrival. Will definitely never fly them again.
emaralu's full review | 54 words
Review by
troyleo
on 14th Jan 2008
User Rating : 9
Respect :
0
We fly many times between Luton and Sofia Bulgaria and find Wizzair generally good. The planes are new and staff always seem friendly, but not over helpful, but you seem to get that with Eastern European Airlines. The snacks on board are poor, so would recommend taking your own. The flights are nearly always on time and quick to disembark. Very good value
troyleo's full review | 71 words
Review by
jane02
on 2nd Jan 2008
User Rating : 1
Respect :
0
If you enjoy being herded like sheep, being treated badly and scared out of your wits, I would recommend you fly with Wizz Air. Personally I would rather in future pay a little more for a flight and travel the extra few miles by car, rather than fly again with Wizz Air.
jane02's full review | 150 words
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