XL Airways Reviews

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★★☆☆☆
2 / 5
33% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst ever”

Written on: 15/08/2014 by Cochranae380 (1 review written)

This is the WORST airlines I ever traveled with. Being a French American, in the past I have traveled many times from the US to France and this summer's trip was the worst ever. 2 hours of delay at departure both ways, hours in line for checking, Smallest seats I ever sat on with knees touching the front seat and hips stuck in the arms of the seat (and I am 125lbs for 5'4). Toilets paper was not recharged during the flight so after a while you could not use the bathroom. Movies were either not… Read Full Review

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★★★★☆

“Follow rules, no problem”

Written on: 20/07/2014 by ParisNewYork (1 review written)

We took a chance with XL since we would save $3,000 for a family of three. We booked 9 months in advance. If you follow all the rules, you should not have a problem. We flew round trip JFK to CDG. We arrived 4 hours before to check in and receive our seat assignments, then we spent the rest of the time relaxing at the airport. If you arrive early there will NOT yet be a huge line and you will not be bumped off because you arrived late for check in. First come, First served. Baggage weight is… Read Full Review

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★☆☆☆☆

“My luggage dispeaerd and no news from the company !”

Written on: 09/07/2014 by Seamusu1974 (1 review written)

Be careful if you fly XL airways from France to Miami !.... My luggage disappeared during the fly a week ago, I still have no explanation or news from the company !..... Horrible !!... Cheap rate = no customer service !! Be aware .... … Read Full Review

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★★★★★

“Customer service ”

Written on: 12/06/2014 by ThomasR19 (1 review written)

Cyril, qui est la personne avec laquelle j'ai parlé concernant un changement de vol, était très agréable, et m'a très bien renseigné sur ce que je devais faire pour changé mon vol, étant donné la situation difficile dans laquelle je me trouvais… Read Full Review

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★★★★☆

“Completely satisfied.”

Written on: 27/05/2014

After booking on XL to France and reading the awful reviews, I was very apprehensive. I am happy to say our experience could not have been better. Checking in was easily accessible and quick. The flight was on time and smooth. No food or entertainment but at that time of night, who cares. Some confusion on the trip home due to misleading e-mail that said our flight would be delayed. We arrived at JFK about 15 minutes late. I would fly XL in a heartbeat. Seats are tight, but all flights are… Read Full Review

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★☆☆☆☆

“Worst. Trip. Ever.”

Written on: 15/10/2013

Even before you arrive at your departure gate, your experience with XL will feel.. Kafkaesque. Pre-check in? Forget it. Once at the airport, you will shlep your luggage to the shadiest check-in counter, then navigate your way to the most isolated gate at your terminal. Meanwhile, you will encounter the same Gestapo agent at the check-in counter (Name? Flying to? One bag? Two?) and then at the gate: your interaction will be brief and to the point, giving you just enough time to pray she isn’t… Read Full Review

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★★★☆☆

“ONLY worth it if you need the NON-STOP route CDG-LAS”

Written on: 13/09/2013

I travel from Paris to Las Vegas a couple of times per year, but this August my boyfriend and I took his children (ages 6 & 8) with us, so I thought it was best to take the non-stop flight. It WAS NOT less expensive than other flights on brand-name carriers. The sole advantage was that it was non-stop. And in the end, it was probably worth it just for that reason alone. The seats are very small and the food was very bad, and I don't really have any problem with airline food overall, so it has… Read Full Review

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★☆☆☆☆

“worst experience I've ever had”

Written on: 14/08/2013 by Momy (1 review written)

Imagine getting to the paris CDG airport in a TGV with two little kids and three suitcases, and once you go to the information stand they tell you no flight is scheduled for this time. I couldn't believe it because i have the tickets in my hand. there is nobody from XL to talk to, they have only one number that was difficult to reach and expensive. they tell me the flight was rescheduled for 15:10 instead of 19:30 and when I asked why I wasn"t informed in advance they said that it's because I… Read Full Review

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★★☆☆☆

“XL- you get what you pay for”

Written on: 28/05/2013

The best and only good part of XL is that their fares are cheaper than other airlines. Negatives: * No online check-in * No kiosk check-in (at JFK or CDG) * No pre-flight seat selection * Takes a long time to check-in * The food is terrible- it's the stereotype of airline food * TVs are small and few- obviously no individual tvs at your seats * No wifi for purchase So if XL is WAY cheaper, yes I'd fly it again. But only for that reason. And I'd bring enough food to last the flight… Read Full Review

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★★★★☆

“My experience was very good”

Written on: 24/05/2013 by Sheidz (1 review written)

I don't understand why people are so unhappy with their service (must be the winy americans) ..I flew from Cancun to Paris and had absolutely no problem. The flight was on time, the service was great and the food was really good and wow the rates were super cheap as compared to other airlines. Coming back from Paris CDG to Cancun's airport we did experience some delays but that was it. The food they serve is really good! I would definitely recommend this airline to anyone who wants cheap direct… Read Full Review

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★☆☆☆☆

“XL AIRWAYS I REALLY HATE YOU!”

Written on: 02/08/2012

This company is just a rip off. They pretend to be cheaper but you have to pay everything. Only 20 kg allowed to fly NY-Paris. Only one baggage allowed. Only 5kg allowed for your carry on. When I arrived at the checking point, at least 10 people where on the floor with their luggage open and trying to figure out where they could put their underwear. It was a panic. $18 per extra kilo. I paid $100 for my bike that they LOST. They have a terrible customer service. They are just incompetent… Read Full Review

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★☆☆☆☆

“stay away from XL Airways!!!”

Written on: 29/05/2012 by WilVer (1 review written)

I've been travelling back and forth from NY to Paris for 15 years on average every 6 months. I never had any problem other than weather related until I tried XL Airways. Granted it's cheaper. The seats are small and the food is bad don't bother me. However, if ever you happened to have a problem with your ticket...nobody will help you. There is no booth or local representative in the airport... You have to call a toll number (like $.50 a min) and the hotline is hard to reach and only working… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs-- at least for long...”

Written on: 22/07/2010

Avoid this company at all costs-- at least for long haul flights. My flight from JFK to Charles de Gaulle was appallingly bad in virtually every regard. It began with check-in. I fly internationally often and am used to madhouse scenes at airports. This, however, was unparalleled. First, they funneled 300+ people through only two open counters, then made people with extra baggage (pretty much everyone, given that the baggage allowances are ridiculously low) wait in a separate line to pay… Read Full Review

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★☆☆☆☆

“Ok, I'm not on the flight yet... I thought I would...”

Written on: 04/07/2010

Ok, I'm not on the flight yet... I thought I would write a quick review to confirm frequent delays mentioned by other users since I have 6hrs to do so (understand that my flight was delayed by 6 hrs). This is a bit steep when the flight is supposed to leave @ midnight (?) and you end up spending the night at the airport...

I hope I will be able to post a better review once home

P.S.: I had to fill all fields although I cannot comment on food yet (for ex.)… Read Full Review

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★☆☆☆☆

“The XL Airways Flight was 5 hours late”

Written on: 09/05/2009

The XL Airways Flight was 5 hours late… Read Full Review

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☆☆☆☆☆

“I gave up booking with this lot as they were always...”

Written on: 15/09/2008

I gave up booking with this lot as they were always late. Never in four flights did I arrive back at Gatwick in time to catch a train home because XL were so late the trains had stopped for the night… Read Full Review

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★★★★★

“Flew with XL Airways from Manchester to Sandford 31st...”

Written on: 15/08/2008 by 2908kristian (1 review written)

Flew with XL Airways from Manchester to Sandford 31st July 2008 returned today 15th August. I had read all the previous reviews and basically was dreading the flights and expecting the worst. I travelled with my husband and 2 children we found XL organised, the check-in was effortless. The cabin crew were courteous and helpful, they brought me extra water when I was experiencing turbulence fears. The plane was clean and new and the food was good (except for the apple and cinnamon muffin… Read Full Review

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★★★☆☆

“Food on board XL Airways is both very expensive and...”

Written on: 30/07/2008 by jemaj (1 review written)

Food on board XL Airways is both very expensive and limited in supply. There were only 5 available meals of the main hot meal for the whole flight. This wasn't just an isolated incident as it was the same on the way back too!!!… Read Full Review

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★★★☆☆

“Made every effort to be punctual in spite of air...”

Written on: 14/07/2008 by Baz Walsh (2 reviews written)

Made every effort to be punctual in spite of air traffic control problems. Staff friendly. Very competitive flight prices. Food and drink on board XL flights seems low priority at times! Eat up beforehand or bring your own supplies on board… Read Full Review

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★☆☆☆☆

“If there is an alternative then I'd choose it!! You...”

Written on: 05/07/2008 by Travelcanbefun (1 review written)

If there is an alternative then I'd choose it!! You have been warned. XL make RyainAir look like Virgin in my opinion!… Read Full Review

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