XL Airways Reviews

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★★☆☆☆
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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★☆☆☆☆

“The Worst airline ”

Written on: 11/08/2015 by HassanFagan444 (1 review written)

The WORST airline by far, no consideration to the customer whatsoever. - There is no Registration online, so be ready that they Intentionally close their check in earlier, and there is no way you find any reps after. I spent all night in the airport after missing my flight (even though I arrived 1 hour before flight), and they asked me to pay full fair on One way flight next day, which was equal to the price of my round trip ticket. I found a good deal with a different airline and wanted to… Read Full Review

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★☆☆☆☆

“delayed over 8 hours”

Written on: 22/07/2015 by HudsonMurray (1 review written)

I booked the 11:55 pm from JFK to Paris. Price was good. Travel agent said no frills, no advance seating. OK. Get there at 8:30pm sign says delay till 6:30am. No one at desk to check in or answer questions. At 9:30pm they start check in. Give some food vouchers and we sleep on floor. The plane lost gate rights so they had to bus people (50 at a time) to plane in the middle of the strip. Did not leave till 9:00am. No TV or movie. No compensation. No hotel offerings… Read Full Review

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★★☆☆☆

“Hot Mess-Poor Service”

Written on: 16/07/2015 by Chase500 (1 review written)

Took the 7:30pm flight from CDG to JFK on July 12th. It was unclear which terminal to go to because it was not on their website. I booked with expedia and the booking said terminal 2A and that is where we went. Checked the departure board and check in was in section 3. There is a scale in section 3 to weigh your luggage. We got to the airport 5 hours before the flight because we read horror stories of people being closed out of their flight for not checking in within a hour of… Read Full Review

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★☆☆☆☆

“Dangerous!!!!!! Don't ever fly with XL Airways!!!”

Written on: 28/06/2015 by Kimberlym1016 (1 review written)

NEAR DEATH EXPERIENCE! Please beware of this airline! It is very dangerous and poorly managed. My husband and I almost died on a flight coming back home from our trip to Paris to JFK airport. The pilot was about to take off the runway and was going fast and braked in the middle of the takeoff almost at lift off and set everyone nearly flying even with seat belts on. This caused the plane to set on fire on one section. It was the scariest experience of our lives. The pilot did not explain to us… Read Full Review

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★☆☆☆☆

“Its not worth the savings dont do it”

Written on: 26/06/2015 by Axel474 (1 review written)

I flew my family from JFK to Paris and the flight out was delayed by over 3 hours. The service was terrible and the plane was so tight it was simply over crowded. On our return from Paris the staff were rude and simply disgraceful. Rude looks, barking commands to passengers and simply unhappy in the work-place. After we waiting 3 hours ahead of the check in time we were treated like 3rd grade citizens. We were then carted of the plane after an aborted take off and were subjected to another 4… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 15/08/2014 by Cochranae380 (1 review written)

This is the WORST airlines I ever traveled with. Being a French American, in the past I have traveled many times from the US to France and this summer's trip was the worst ever. 2 hours of delay at departure both ways, hours in line for checking, Smallest seats I ever sat on with knees touching the front seat and hips stuck in the arms of the seat (and I am 125lbs for 5'4). Toilets paper was not recharged during the flight so after a while you could not use the bathroom. Movies were either not… Read Full Review

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★★★★☆

“Follow rules, no problem”

Written on: 20/07/2014 by ParisNewYork (1 review written)

We took a chance with XL since we would save $3,000 for a family of three. We booked 9 months in advance. If you follow all the rules, you should not have a problem. We flew round trip JFK to CDG. We arrived 4 hours before to check in and receive our seat assignments, then we spent the rest of the time relaxing at the airport. If you arrive early there will NOT yet be a huge line and you will not be bumped off because you arrived late for check in. First come, First served. Baggage weight is… Read Full Review

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★☆☆☆☆

“My luggage dispeaerd and no news from the company !”

Written on: 09/07/2014 by Seamusu1974 (1 review written)

Be careful if you fly XL airways from France to Miami !.... My luggage disappeared during the fly a week ago, I still have no explanation or news from the company !..... Horrible !!... Cheap rate = no customer service !! Be aware .... … Read Full Review

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★★★★★

“Customer service ”

Written on: 12/06/2014 by ThomasR19 (1 review written)

Cyril, qui est la personne avec laquelle j'ai parlé concernant un changement de vol, était très agréable, et m'a très bien renseigné sur ce que je devais faire pour changé mon vol, étant donné la situation difficile dans laquelle je me trouvais… Read Full Review

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★★★★☆

“Completely satisfied.”

Written on: 27/05/2014

After booking on XL to France and reading the awful reviews, I was very apprehensive. I am happy to say our experience could not have been better. Checking in was easily accessible and quick. The flight was on time and smooth. No food or entertainment but at that time of night, who cares. Some confusion on the trip home due to misleading e-mail that said our flight would be delayed. We arrived at JFK about 15 minutes late. I would fly XL in a heartbeat. Seats are tight, but all flights are… Read Full Review

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★☆☆☆☆

“Worst. Trip. Ever.”

Written on: 15/10/2013

Even before you arrive at your departure gate, your experience with XL will feel.. Kafkaesque. Pre-check in? Forget it. Once at the airport, you will shlep your luggage to the shadiest check-in counter, then navigate your way to the most isolated gate at your terminal. Meanwhile, you will encounter the same Gestapo agent at the check-in counter (Name? Flying to? One bag? Two?) and then at the gate: your interaction will be brief and to the point, giving you just enough time to pray she isn’t… Read Full Review

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★★★☆☆

“ONLY worth it if you need the NON-STOP route CDG-LAS”

Written on: 13/09/2013

I travel from Paris to Las Vegas a couple of times per year, but this August my boyfriend and I took his children (ages 6 & 8) with us, so I thought it was best to take the non-stop flight. It WAS NOT less expensive than other flights on brand-name carriers. The sole advantage was that it was non-stop. And in the end, it was probably worth it just for that reason alone. The seats are very small and the food was very bad, and I don't really have any problem with airline food overall, so it has… Read Full Review

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★☆☆☆☆

“worst experience I've ever had”

Written on: 14/08/2013 by Momy (1 review written)

Imagine getting to the paris CDG airport in a TGV with two little kids and three suitcases, and once you go to the information stand they tell you no flight is scheduled for this time. I couldn't believe it because i have the tickets in my hand. there is nobody from XL to talk to, they have only one number that was difficult to reach and expensive. they tell me the flight was rescheduled for 15:10 instead of 19:30 and when I asked why I wasn"t informed in advance they said that it's because I… Read Full Review

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★★☆☆☆

“XL- you get what you pay for”

Written on: 28/05/2013

The best and only good part of XL is that their fares are cheaper than other airlines. Negatives: * No online check-in * No kiosk check-in (at JFK or CDG) * No pre-flight seat selection * Takes a long time to check-in * The food is terrible- it's the stereotype of airline food * TVs are small and few- obviously no individual tvs at your seats * No wifi for purchase So if XL is WAY cheaper, yes I'd fly it again. But only for that reason. And I'd bring enough food to last the flight… Read Full Review

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★★★★☆

“My experience was very good”

Written on: 24/05/2013 by Sheidz (1 review written)

I don't understand why people are so unhappy with their service (must be the winy americans) ..I flew from Cancun to Paris and had absolutely no problem. The flight was on time, the service was great and the food was really good and wow the rates were super cheap as compared to other airlines. Coming back from Paris CDG to Cancun's airport we did experience some delays but that was it. The food they serve is really good! I would definitely recommend this airline to anyone who wants cheap direct… Read Full Review

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★☆☆☆☆

“XL AIRWAYS I REALLY HATE YOU!”

Written on: 02/08/2012

This company is just a rip off. They pretend to be cheaper but you have to pay everything. Only 20 kg allowed to fly NY-Paris. Only one baggage allowed. Only 5kg allowed for your carry on. When I arrived at the checking point, at least 10 people where on the floor with their luggage open and trying to figure out where they could put their underwear. It was a panic. $18 per extra kilo. I paid $100 for my bike that they LOST. They have a terrible customer service. They are just incompetent… Read Full Review

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★☆☆☆☆

“stay away from XL Airways!!!”

Written on: 29/05/2012 by WilVer (1 review written)

I've been travelling back and forth from NY to Paris for 15 years on average every 6 months. I never had any problem other than weather related until I tried XL Airways. Granted it's cheaper. The seats are small and the food is bad don't bother me. However, if ever you happened to have a problem with your ticket...nobody will help you. There is no booth or local representative in the airport... You have to call a toll number (like $.50 a min) and the hotline is hard to reach and only working… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs-- at least for long...”

Written on: 22/07/2010

Avoid this company at all costs-- at least for long haul flights. My flight from JFK to Charles de Gaulle was appallingly bad in virtually every regard. It began with check-in. I fly internationally often and am used to madhouse scenes at airports. This, however, was unparalleled. First, they funneled 300+ people through only two open counters, then made people with extra baggage (pretty much everyone, given that the baggage allowances are ridiculously low) wait in a separate line to pay… Read Full Review

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★☆☆☆☆

“Ok, I'm not on the flight yet... I thought I would...”

Written on: 04/07/2010

Ok, I'm not on the flight yet... I thought I would write a quick review to confirm frequent delays mentioned by other users since I have 6hrs to do so (understand that my flight was delayed by 6 hrs). This is a bit steep when the flight is supposed to leave @ midnight (?) and you end up spending the night at the airport...

I hope I will be able to post a better review once home

P.S.: I had to fill all fields although I cannot comment on food yet (for ex.)… Read Full Review

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★☆☆☆☆

“The XL Airways Flight was 5 hours late”

Written on: 09/05/2009

The XL Airways Flight was 5 hours late… Read Full Review

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