written by on 15/05/2011
What a piece of rubbish. It wont obey the remote, and just does what it feels like. Been back to be repaired twice - never properly fixed. Contacted Philips, they wouldn't honour the warranty. No wonder their market share is close to zero. Will never ever buy another Philips product, but will tell anyone who will listen to avoid avoid avoid.
written by on 01/09/2008
Philips Cineos HTS9800W review - Quality of design and construction is a big problem (system sent back for service twice during warranty period with lists of problems). When returning the system a third time for service (Philips had still failed to fix their annoying "feature" of the system turning itself off by itself), Philips would not honor their warranty even though the auto-turn off issue was reported and unresolved during the 1 year warranty period.
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Guest's Comment
Written on: 24/07/2011
So, get on to the Office of Consumer Affairs. I've had to use both the Telecom Ombudsman and the Finance Ombudsman in the last 6 months, but the outcome is worth the effort when you beat the so-and-so's! Gotta do your homework though!