Kenwood Travel Reviews - www.kenwoodtravel.co.uk

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Latest Reviews

★★★★★

“Rendezvous St Lucia”

Written on: 02/12/2014

Wonderful hotel, staff could not be any more helpful. Food and drinks second to none. Room spotless and well maintained. Grounds delightful. Would have liked snorkelling to have been all inclusive,snorkelling trips more often and perhaps for a shorter period. Otherwise a wonderful recommendation from Kenwood Travel… Read Full Review

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★★★★★

“Book with Kenwood”

Written on: 14/11/2014 by Daisycow (1 review written)

We booked to go to Florida with Kenwood for the first time last year. The price was great, the staff brilliant and the holiday overall couldn't have been better. We are returning to Florida in April and have again booked with Kenwood. Wherever you plan to holiday check them out :)… Read Full Review

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Kenwoodtravelservices's Response to Daisycow's Review

Written on: 17/11/2014

Thank you for your review.

We are very pleased that you enjoyed your holiday booked with Kenwood Travel last year and are now looking forward to your next Florida holiday in April next year.

We hope that you have a fantastic time next year and we hope to hear from you again in the future.

Kind Regards
Customer Services
Kenwood Travel

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★★★★★

“Booking holiday to vietnam”

Written on: 08/11/2014 by Jamesbay (1 review written)

Excellent from initial enquiry through to booking of flights, transfers and accommodation! Nothing was too much trouble - general advice and depth of knowledge was invaluable… Read Full Review

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Kenwoodtravelservices's Response to Jamesbay's Review

Written on: 17/11/2014

Thank you for your review.

We are very pleased to read your feedback about the service which you have received from our Sales Consultants.

We look forward to hearing from you again in the future to book your next Kenwood Travel holiday.

Kind Regards
Customer Services
Kenwood Travel

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★★★★★

“Excellent service and recommendations from the lovely...”

Written on: 21/10/2014 by CarinaT (1 review written)

Excellent service and recommendations from the lovely Lai! Thank you!… Read Full Review

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Kenwoodtravelservices's Response to CarinaT's Review

Written on: 22/10/2014

We are very pleased to read your comments and appreciate that you have taken the time to add this review.

This review will be sent onto management and Lai will be rewarded for your positive feedback.

We thank you once again and look forward to hearing from you in regard to your future bookings.

Kind Regards

Kenwood Travel

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★★★★★

“Superb service when booking with Kenwood Travel”

Written on: 26/09/2014 by zarabarrow (1 review written)

In October 2013 we started looking for a destination for our wedding/honeymoon abroad. We did a lot of research and found a few hotels that we were interested in, in Mauritius. When searching for travel agents that went to Mauritius, we came across Kenwood Travel on the Google search. Having never heard of them, I gave them a call to get a quote and some additional information about Mauritius and the hotels we had shortlisted. The 0800 number put us through to an advisor very quickly - who… Read Full Review

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Kenwoodtravelservices's Response to zarabarrow's Review

Written on: 22/10/2014

Thank you for your review.

We are very pleased that you were happy with the service which you have received from Kenwood Travel when your booking was made and also during your holiday.

All comments which we receive are very important to us and we hope that you had a fantastic time in Mauritius at the Lux Belle Mare. We look forward to hearing form you again in the future for your next Kenwood Travel holiday.

Kind Regards

Kenwood Travel

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★☆☆☆☆

“Rude and Unprofessional”

Written on: 26/09/2014

Hi, I booked with Kenwood Travel recently for a holiday to Tobago in December. I found them to be very unprofessional, rude and clearly don't need the business. I wasn't happy with the airline in the package we had, so I called to ask if we could change this and I was told that there was nothing available, even though they didn't bother looking. I was happy to pay the difference within reason and I was told if I had an extra £5k there might be something and that if I look on their website and… Read Full Review

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★★★★★

“Wonderful”

Written on: 18/09/2014 by 201Jordan (1 review written)

I have now used Kenwood twice for two Holidays to Asia and on both times Kenwood have been amazing. Nothing was too much trouble, we got the flights, hotel and rooms that we wanted and were not disappointed when we arrived. As a result we had two wonderful holidays that us and the children will remember for years to come. Probably the best travel agent that I have ever used… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 22/10/2014

Thank you for our feedback.

We are very pleased that you have enjoyed your holidays booked with Kenwood Travel. We look forward to hearing from you again in the near future for another package holiday.

Kind Regards
Kenwood Travel

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★★★★★

“excellent service thanks craig will book with you again.”

Written on: 10/09/2014 by 214Cassidy (1 review written)

Excellent las vegas holiday everything went like clockwork. Wont hesitate to book our next holiday with kenwood… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 03/10/2014

Thank you for your review.

We are pleased to read that you had enjoyed your holiday to Las Vegas with Kenwood Travel as well as the service which we provided by Craig when making the booking.

I have passed your comments onto management and we hope to hear from you again soon for your next holiday booking.

Kind Regards
Kenwood Travel

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★★★★★

“Excellent Service and Articulate Advisors”

Written on: 09/09/2014 by apji (1 review written)

Due to a recent illness I had left it quite late to book a holiday for 9 of us and was finding it difficult to get everybody on the same flight without paying silly money for upper-class seating. I knew I wanted to stay for 2 weeks at the Coco Reef Hotel in Tobago and my travel dates were restricted to a 3-week window. This was not a problem for Kenwood Travel. The travel advisor understood all my requirements and provided me with an immediate quote which was very acceptable to me. From the… Read Full Review

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Kenwoodtravelservices's Response to apji's Review

Written on: 03/10/2014

Thank you for your review.

We are very pleased to read that you were able to book your holiday as requested at late notice and that you had received the high standards of service which Kenwood Travel strives to provide.

We look forward to hearing from you in the future for your next Kenwood Travel holiday.

Kind Regards
Kenwood Travel

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★★★★★

“Fantastic, six night trip to Dubai with my youngest..”

Written on: 27/08/2014

short notice, six night trip..couldn't get the hotel requested, but was advised the Sofitel, on the palm was a must..so booked a suite.. wow..great location out on the palm, just down from the water park..views over palm & Dubai mainland stunning.. the hotel is a spa hotel, so facilities excellent, used everything..the spa treatments & spa were sooooo relaxing..if you want pampering they're a must.. oh & book a suite, you won't be disappointed.. malls are a courtesy bus away, but taxis… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 03/10/2014

Thank you for your review.

We are very pleased to read such positive comments about the hotel and its location at Sofitel the Palm.

We hope to hear from you again in the future for your next Kenwood Travel holiday.

Kind Regards
Kenwood Travel

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★☆☆☆☆

“Don't bother”

Written on: 22/08/2014 by Cumbrian123456 (2 reviews written)

I have just tried to book a holiday to Dubai with this company August 2014, waited 3 days for confirmation. I wrote numerous emails before finally being told the price had gone up by £600. If I could rate zero stars, I would. My treatment was terrible, nothing I liked about spending 5k of my hard earned cash...so I didn't. Advice...buyer beware of booking..found a better holiday with another company… Read Full Review

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Kenwoodtravelservices's Response to Cumbrian123456's Review

Written on: 03/10/2014

We are sorry to read that you were not happy with the service provided to you by Kenwood Travel when wanting to book a holiday to Dubai.

This has been passed onto management for improvements to be made within the Sales department with immediate effect.

We hope that this will not deter you from contacting us in the future when looking to book another holiday, as we would like to have the opportunity to show our normal high standards of service to your family.

Kind Regards
Customer Services
Kenwood Travel

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★★★★★

“Superb Anniversary holiday in the Caribbean”

Written on: 19/08/2014

This June we celebrated our 20th wedding anniversary in style. Two weeks in The Grenadines at Palm Island and Petit St Vincent. The locations were fabulous, friendly staff and a real touch of paradise. The advisor at Kenwood was excellent in helping to arrange the holiday. I really felt that our requirements were considered and the proof of the pudding was in the resorts he recommended. First class! My only regret was that we didn't have longer to enjoy the life of luxury at Petit St Vincent… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 17/09/2014

Thank you for your above comments.

We are pleased to read that you enjoyed the holiday booked with Kenwood Travel and the suggestions made by our staff for the resorts selected.

I have passed your comments onto the General Manager to ensure that the relevant member of staff is rewarded.

We thank you once again for your comments and we look forward to hearing to you for your future booking.

Kind Regards

Customer Services
Kenwood Travel

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★★★★★

“Weddingmoon surprise”

Written on: 16/08/2014 by ValeriaMueller203 (1 review written)

We had already booked our honeymoon at sandals La Toc with Kenwoodtravel, but I wanted to add a surprise for my husband to be by upgrading. This could have caused utter chaos and proved to be no mean task as it involved changing the date and flight details of our honeymoon. However, the member of staff at kenwoodtravel never made me feel that I was a difficult customer; she did everything possible to ensure that I could upgrade to the best suite available and managed to keep the whole thing a… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 17/09/2014

Thank you for your review.

We are very pleased with your comments about the service which you had received from our staff at Kenwood Travel in order to making the necessary changes to your booking.

We thank you once again for taking the time to contact us with your feedback.

Kind Regards
Customer Services
Kenwood Travel

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★★★★★

“Fantastic Family Holiday in Maldives”

Written on: 30/07/2014 by PaulineC46 (1 review written)

Thank you Craig at Kenwood Travel for arranging our family holiday to Centara Grand Resort Maldives for 11 of us. The resort was 5*and truly Ultimate All Inclusive. The whole resort was great from the accommodation, food, drinks (including amazing cocktails), excursions were all fabulous. Thank you for your help arranging the sea plane transfers and all the flights for various members of the family. We all had an absolutely fantastic time. We will be booking with you again. Many thanks Pauline… Read Full Review

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Kenwoodtravelservices's Response to PaulineC46's Review

Written on: 14/08/2014

Thank you for your review.

We are very pleased to read your comments about the service received by Craig when making your booking with Kenwood Travel.

I have ensured that a copy of your comments have been passed onto management to ensure that he is rewarded for this praise.

We appreciate your feedback and look forward to assisting with your next booking with Kenwood Travel.

Kind Regards

Customer Services
Kenwood Travel

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★★★★☆

“good company”

Written on: 23/07/2014 by LeiaBolton69 (1 review written)

first time booking with this company agent very good sorted every thing out on phone and internet good prices every thing ran smoothly no problems at all would recommend them and will book again with them… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 07/08/2014

Thank you for your review.

We are very pleased that you have been happy with the service received from Kenwood Travel and hope that you had thoroughly enjoyed your holiday.

We look forward to making your next package holiday booking for you in the near future.

Kind Regards
Customer Services
Kenwood Travel

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★★★★★

“best hol yet!”

Written on: 13/07/2014 by Mercedesl80 (1 review written)

was very pleased with the service i received when booking the holiday, it was the 1st time using kenwood travel and will certainly be using them again, bit apprehensive as we have always used either thomsons or first choice, but everything went according to plan and no problems at all the hotel was fabulous, excellence riviera cancun, transfers using amstar were very good, british airways let us down quite a lot, we have used them before going to australia, but going to mexico using world… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 07/08/2014

Thank you for your feedback.

We are very pleased that you were happy with the service provided by Kenwood Travel and that everything went smoothly during your holiday.

We are very sorry to read that you had issues with the airline for your holiday and if you would like us to assist you with this, please do not hesitate to contact us and we will try our utmost for you.

We thank you once again for your comments.

Kind Regards

Customer Services
Kenwood Travel

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★★★★★

“Great Holiday with Kenwood Travel - Lai”

Written on: 11/07/2014 by carlroland (1 review written)

I booked a 10 day holiday to Las Vegas and Hollywood. Lai who was the booking agent suggested the hotels from what i described in my requirements and i was not disappointed. After booking the holiday i changed the locations and dates a number of times and Lai took care of everything which made the whole experience much better and i did not incur any costs which most other holiday companies would given the chance. I will defiantly be booking my next holiday in the near future with Kenwood and… Read Full Review

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Kenwoodtravelservices's Response to carlroland's Review

Written on: 07/08/2014

Thank you for your comments.

We have ensured that a copy of your feedback has been passed to management to ensure that Lai is rewarded for her high levels of service to you.

We look forward to hearing from you in the future for your next Kenwood Travel holiday booking.

Kind Regards

Customer Services
Kenwood Travel

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★★★★★

“HOLIDAY BOOKING”

Written on: 10/07/2014

I booked my holiday using Agent LAI who not only dealt with my request but gave me suggestions on hotels and dates. I followed her advice and had the most amazing 10 day holiday ever in Las Vegas and Hollywood. I am a nightmare customer constantly changing dates but she dealt with it all without any issues or incurring me more costs. I will most definitely be booking with Kenwood again in the near future! Carl… Read Full Review

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Kenwoodtravelservices's Comment

Written on: 07/08/2014

Thank you for your review.

We are very pleased to read your comments and have ensured that a copy of this has been passed onto management. This will ensure that Lai is rewarded for your positive comments.

We thank you for taking the time to add this review and we look forward to hearing from you in the future.

Kind Regards

Customer Services
Kenwood Travel

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★★★★☆

“Honeymoon - China/Bali”

Written on: 06/07/2014 by DarrenKing (1 review written)

Overall, a pretty good experience using Kenwood Travel to book my honeymoon. Hotels for our tour in China all of very good quality. Hotel that we stayed at in Bali, W Resort and Spa, was absolutely fantastic and couldn't of asked for a better place to stay. We stayed in a 'one bedroom pool villa' which I would highly recommend. Just want to say a massive thank you to the advisor who was not the person I actually booked with, but was on hand to help with some issues around gaining visas for… Read Full Review

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Kenwoodtravelservices's Response to DarrenKing's Review

Written on: 07/08/2014

Thank you for your review.

A copy of this has been passed onto management for them to be aware of the service being provided by our Sales staff.

We thank you for your comments and we look forward to hearing from you again in the future for another Kenwood Travel holiday.

Kind Regards

Customer Services
Kenwood Travel

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★★★★★

“First Experience. Wonderful service.”

Written on: 01/07/2014 by alan.bautino (3 reviews written)

Tried Kenwood Travel after trying others to book a holiday to Mauritius. It's not a cheap holiday so you would think anybody would be interested in securing the business. Other companies couldn't be bothered answering a few questions ( especially Letsgo2.com - who I wouldn't recommend to anybody after the disinterested service received ). Had really great service and really helpful assistance from the agent who could not have done more to answer questions, make the arrangements and get me… Read Full Review

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Kenwoodtravelservices's Response to alan.bautino's Review

Written on: 03/07/2014

Thank you for your review.
We are very pleased with your comments above and we hope that you will have a fantastic holiday to Mauritius.
We look forward to hearing from you again in the future when making your next package holiday bookings.

Kind Regards

Customer Services
Kenwood Travel

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