Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★★★★★

“Excellent service hassle free”

Written on: 20/08/2014 by Yamileti74 (1 review written)

I used Sunmaster for the first time and was pleasantly surprised all bookings ,plane, hotel and bus were hassle free. The hotel we used was not the rating as advertised though but location was great I will definitely use Sunmaster again… Read Full Review

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★★★★★

“Fantastic Holiday Provider”

Written on: 19/08/2014 by BrendanPeacock382 (1 review written)

We hadn't heard of Sunmaster before and were a little dubious but as they where ATOL protected we decided to bite the bullet. We needn't have worried, they where very helpful and booking went very smoothly with all holiday booking vouchers and flight vouchers following swiftly. The website was easy to use. Our holiday ran perfectly to plan. We cannot fault Sunmaster in anyway. Superb we will definitely be back… Read Full Review

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★★★★☆

“Happy overall experience”

Written on: 18/08/2014

We booked our last minute August holiday over the phone. Our agent was very friendly, but my only criticism is it feels like they are on a time limit with you, as they talk through everything very quickly, so you must listen very hard or you'll miss something. It would be better if they slowed down a bit, so that you could take everything in. Aside from this, the agent, as I said was cheerful and pleasant. Once the payment was made, within 72 hours we received all of our booking forms etc… Read Full Review

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★★☆☆☆

“Family holiday destroyed”

Written on: 18/08/2014 by Piercejq130 (1 review written)

Just returned from what was supposed to be a special treat for the family after a particularly difficult year. Booked a specific hotel in Cancun Mexico to cater for my teenage sons. received all the hotel and transfers confirmations 6 weeks prior to departure. Great I thought all done. Fight ok, transfer ok, got to hotel DISASTER. No booking made for the family. Its now 5 pm in Mexico, 11 pm in the UK. Sunmaster have NO out of hours service. After a lot of panic telephone calls to UK, America… Read Full Review

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★★★☆☆

“Great holiday poor transfers.”

Written on: 17/08/2014 by dioneh (1 review written)

Had a great holiday in Tenerife but had very poor transfers. on arrival we were only meant to wait a maximum of 30 minutes but waited over an hour for a mini bus, then on the day of departure we were at the allocated pick up point but no one arrived. transfer company contacted who stated that they were on there way but no one arrived, following another phone call and over £8 in telephone credit we were told to get a taxi and sort it out when you get home. we ended up paying 23 euros for the… Read Full Review

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★★★☆☆

“Like a High Street Travel Agent but with online prices”

Written on: 17/08/2014 by Waynus71 (1 review written)

Sunmaster provide a large range of hotels and flights as well as extras such as transfers. It was easy to select both the hotel and flights and create my package. My only gripe is that the price quoted was nowhere near what I ended up paying! I was quoted £1800 for the chosen hotel and flights, but upon booking those flights, I ended up paying another £400 on top for luggage, plus even more for the extras such as meals, pre-booked seats. I ended up paying nearly £2600 for a holiday… Read Full Review

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★★★★★

“Best hollydas ”

Written on: 17/08/2014 by Avleen (1 review written)

Some staf cannot speak & understand English… Read Full Review

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★★★★☆

“efficient and informative service”

Written on: 17/08/2014 by Sherwoodoa485 (1 review written)

I contacted Sunmaster about a very reasonable quote for a family holiday in the Balearics. Staff were very friendly and made sure I had all the information I needed for a smooth journey and stay. I would definitely recommend Sunmaster to anyone… Read Full Review

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★★★★★

“Value for money”

Written on: 17/08/2014 by mfGalbraith393 (1 review written)

You can Build a holiday for your budget not what tour ops want to sell you… Read Full Review

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★★★★★

“Everything was perfect !!!”

Written on: 16/08/2014 by Beldon (1 review written)

Just had a fantastic holiday in Pefkos, Sunmaster organised everything perfectly, even down to private transfer from the airport to our resort. I couldn't fault them and would definitely use them again, without hesitation!!… Read Full Review

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★★★★★

“awesome!!”

Written on: 16/08/2014 by Darcy911 (1 review written)

I cannot remember who took my booking unfortunately but she was amazing!!. The operator was so so helpful and didn't rush me into making my booking she even rang me back 30 mins later to give me some thinking time as I wasn't sure about the holiday, it was a last minute holiday and I've never used sunmaster before. I went ahead and booked it for my girlfriend's birthday and she even organized a cheeky bottle of wine on arrival Which was a very nice Start to the holiday. Everything was so easy… Read Full Review

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★☆☆☆☆

“dreadful service, never using them again”

Written on: 15/08/2014

Used them last year, all ok. This year appalling. The agents they used had gone into receivership in March but only told me 3 weeks before my holiday in July that I could no longer have my accommodation. They only offered 3 options, all 1 & 2 star but I had paid for 4 star. They said 4star was now too expensive! Never returned any of me calls, I was constantly calling them. One man was sarcastic & rude to me. Manager would not speak to me. Finally, after seeking legal advice, they gave me a… Read Full Review

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★★★★☆

“Good holiday overall ”

Written on: 14/08/2014 by Jintyconn2666 (1 review written)

when I first went to book I had a holiday in mind but operator talked me into a different flight which was an early morning return, 3.15am, operator did say they would request late checkout, once we reached the hotel and asked about late checkout this could not be accommodated and there was no courtesy room, very disappointing, just wish I had stuck with my first flight choice, lesson learnt… Read Full Review

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★☆☆☆☆

“false price promise”

Written on: 13/08/2014 by FelicityFitzpatrick (1 review written)

Booked a holiday online with this company for the advertised price received a phone call following day stating that the LIVE price had changed and now asking for a further £80 do not have any dealings with this company… Read Full Review

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★★★★☆

“Professional company, easy to deal with.”

Written on: 13/08/2014

Had not heard of sunmaster before so was a little wary of booking. After some googling decided to proceed as liked the prices offered and happy that we would be ATOL protected. When calling to book was advised that tax and fuel charges were not included in flight cost. A little disappointed that they were not more transparent when looking at the headline price. Discussed this with the representative who was very clear and efficient. After some discussions we came to a satisfactory… Read Full Review

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★★★★★

“User friendly website, fantastic customer service!”

Written on: 13/08/2014 by 144Pennington (1 review written)

This is the second year I have used Sunmaster to book my summer break and will continue to do so. The website is extremely user friendly, the staff are massively helpful, knowledgable and friendly and the prices reasonable. I would recommend this site to anyone and everyone. … Read Full Review

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★★★★☆

“Sunmaster travel agent was very good in helping me...”

Written on: 13/08/2014 by 259Hay (1 review written)

Sunmaster travel agent was very good in helping me select the resort. Overall we were really pleased with everything. Excellent service and friendly staff at the complex. I would go on our next holiday with sunmaster again!… Read Full Review

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★★★★★

“Great, easy booking”

Written on: 12/08/2014 by Anna3anna (1 review written)

A very easy transaction from choosing the hotel, flights, transfers etc. Everything was explained and double checked to make sure we were clear what we were booking and to make sure we were clear of the final price. Flight times and options were discussed to make sure we got the best route and times as we did not wish to travel on flights arriving in the middle of the night. I booked 2 rooms and requested a quiet location. The staff member suggested we ask for adjoining rooms which I had never… Read Full Review

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★★★★☆

“Sunmaster Review”

Written on: 12/08/2014 by vxWade117 (1 review written)

Sunmaster is a straight forward no frills travel company,searching,booking,paying all seemed easy to do.The holiday information,instructions and details were timely delivered and easy to understand,At no point did Sunmaster need to be recontacted… Read Full Review

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★★★★☆

“Our Summer Holiday”

Written on: 12/08/2014 by gypsyann6 (1 review written)

I found Sunmaster on line I found that booking of our holiday on line was easy and straight forward once booked I recieved a telephone call to confirm. I would use Sunmaster again… Read Full Review

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