Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“price manipulation”

Written on: 21/07/2016 by Winniep00h (1 review written)

You go to their website, work your way through it, book your holiday give them your bank details, contact points. you think you have bought/confirmed your holiday at the price agreed. Then you get an email, they need to contact you. ring them urgently !! you ring them and find , what you booked is not what you thought. Extra for baggage, oh the flight cost has gone up, the room you booked is not available, do you really want that particular resort ? You can have what you booked BUT 10 to 15… Read Full Review

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★☆☆☆☆

“Do not phone them”

Written on: 12/06/2016 by Richards141 (1 review written)

I had to phone sunmasters on there customer services number I was on hold 16 minutes and was charged £6.02p for this! I will not be using them again!!!!… Read Full Review

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★☆☆☆☆

“Worst holiday company ever.”

Written on: 08/06/2016 by RaelynnTurner (1 review written)

Booked what I thought was a cheap holiday started at £1200 ended up at £1800...after less than 12/14 hrs I wanted to cancel as the family couldn't make up their minds to go. Couldn't get a full refund 12/14HRS!!!! after booking not even 24hrs had passed. Ok tried to get others to go instead wanted another £200 for each name change. Thought ok will wait and see nearer time what to do... now my mother has died (who is on the booking) and wanted to know if we cancel whole holiday and get… Read Full Review

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★☆☆☆☆

“Not what it seems”

Written on: 05/05/2016 by Perkins400 (1 review written)

Booked online and very happy with the prices quoted so went ahead. Beware!!!!!!! When called back 24 hours later they wanted to charge in excess of £280 just to add one hold baggage and to book seats. Online these would have cost a total of £80, question where does the extra £200 come from !!!!!!!!… Read Full Review

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Chloe123N4's Comment

Written on: 26/05/2016

I would give this company a No Star absolutly discusted.

They have taken £1500 from my account today for a holiday that wasnt there when they went back to book it. They voided the payment and now we have to wait 72 hours for it to be recredited into our account and its Bank Holiday so it wont go back in until WED/THU next week, we were going away on Monday.

I rang to complain The lady hung up.

I rang again a Lady told me I had to complain online but there online system dosnt work so be warned.

So now I will get this out there its going on socil media and I will get this stopped, I am now writing to the primister and then papers

DO NOT BOOK WITH THIS COMPANY

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★★★☆☆

“Watch out for the price change!”

Written on: 12/04/2016 by Holmes437 (1 review written)

I haven't been on the holiday yet but I have now experienced the booking process. Our £1,100 holiday for 7 days in Malta cost £1,599 by the time they'd explained the flight I'd chosen was no longer available and that there were Thomas Cook luggage costs to add on etc. So I do hope that this isn't the taste of things to come! To be fair the lady on the phone at Sunmaster seemed very nice and I should have expected the price hike since that is what usually happens when you have to 'wait for a… Read Full Review

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★★★★★

“very pleasantly suprised”

Written on: 07/04/2016 by Tordrup (1 review written)

After booking our holiday our son pointed out some very negative comments on the website which made us quite anxious, HOWEVER, we have nothing but praise for the holiday we received. The price was fixed at what it was on booking, the resort was amazing with regard to location, cleanliness, food, accommodation and staff. Would definitely go back and would use Sunmaster again… Read Full Review

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Juliemel's Response to Tordrup's Review

Written on: 27/05/2016

so did we until didnt get picked up from our resort.
then trying to get our money back for our taxi fare was a joke.

we still dont have it back and we proved with emails from the hotel that the driver didnt turn up.

the complaint system is so frustrating you give up in the end and then they block you from being their firends on fb - very poor after service

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★☆☆☆☆

“Price increase ?!”

Written on: 21/03/2016 by gillycl (1 review written)

I wouldn't personally consider even looking at sunmaster's website again - never mind booking a holiday through them. We were warned that this company increases the price of your holiday, despite you thinking it's been processed successfully - the travel team contact you to confirm your booking & at the same time (as in my experience) increase the price by hundreds ! It's a waste of time trawling through their flight options as they list many that no longer exist - hence the need to requote… Read Full Review

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★☆☆☆☆

“i have in the past few years booked quite a few...”

Written on: 04/03/2016 by dianetimbomb (1 review written)

i have in the past few years booked quite a few holidays with sunmaster. I have swallowed the extra hidden charge they always apply even though you see a price on its website pay the price always the next day you get a phone call claiming the price isnt live and had changed then charging another £200 for the holiday. very sour pill to accept as the likes of thomsons etc do not do this, i booked our last holiday to tenerife flying out in june begrudingly as it was still cheaper than the high… Read Full Review

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★★★★★

“Refreshingly caring proffesional company.”

Written on: 18/11/2015 by KristinaDavies (1 review written)

We used this company for the first time for a holiday in Hurgarda in Egypt, returning today. From the first contact with "Sunmaster" we were impressed by their shear professionalism. Everything they suggested was booked and without a single exception they delivered their promise. We will be booking with "Sunmaster" again in the future and advising friends and family… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THESE PEOPLE!,”

Written on: 12/11/2015 by 350Grant (1 review written)

The rudest man ever picked up the phone to take our booking. Then informed us the flights had jumped up to nearly the cost of the holiday. U also pay extra for luggage. Went to Mercury holidays got a package deal for the price sunmaster quoted me on flights. THEY are not CHEAP and they are rude… Read Full Review

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★☆☆☆☆

“Worst company EVER”

Written on: 11/11/2015 by Kenruff (1 review written)

I recently went on my 1st holiday and booked with sunmaster. We paid for a 5* spa hotel but when we arrived it was a derilict empty hotel.The pools were disgusting and the rooms were falling apart. We tried to contact sunmaster with the so called emergency number but it wasn't listed. We managed to move ourselves to a 3* sister hotel which wasn't much better. I emailed them several times while we were there and sent pictures of the hotels but got very little back. On our return i put in a… Read Full Review

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★☆☆☆☆

“no communication untill 5 minutes before flight.”

Written on: 05/11/2015 by fosterhoochangry (1 review written)

we where booked to fly to Egypt at 10am on the 5/11/15 no way to contact Sunmaster between 10pm and 9am so left stranded at airport as told by them at 9pm on the 4th that we were still flying and had to drive from Plymouth to Birmingham so made sure before we set off that we were still flying. At 9.55am 5 minutes before we should have been taking off Sunmaster phoned to say it was cancelled and that no one works after 10pm so could not contact us before this time as opened at 9am. DO NOT BOOK… Read Full Review

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★★★★★

“excellent”

Written on: 03/11/2015 by Head25 (1 review written)

I found all staff at sunmaster friendly and informative. I have no complaints they responded very quickly to emails sent. I was kept up to date with email from the booking right through to departures. I would recommended this company to others. The staff were able to help me choose the holiday destination and it was booked on the night I spoke to Sunmaster… Read Full Review

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★★★★★

“We are very pleased with his wife.”

Written on: 30/10/2015 by ijRomero237 (1 review written)

We are very pleased with his wife… Read Full Review

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★★★★★

“Travel Company that Cares”

Written on: 28/10/2015

Sun Master rep guided me through the process to book a fantastic holiday for a fantastic price. I was given all relative information to enable me to complete my booking online. When I did have a query and phoned about this, I was not in a queue waiting to speak to someone. My query was answered quickly and to my satisfaction. Well done! … Read Full Review

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★★★★☆

“Straightforward holiday booking”

Written on: 28/10/2015

Booking through Sunmaster was fairly easy... however it is not as automated as other booking systems. Booking online does not immediately guarantee a booking. Upon submitting the request, I then had a phone call confirming that the requested holiday was available. From there, I went through the booking, adding any extras as required and then agreed the booking before paying through the holiday. This process was fairly new to me as I am used to booking there and then on other systems. I felt… Read Full Review

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★★★★★

“Helpful friendly professional”

Written on: 26/10/2015 by Carly238 (1 review written)

This is our 2 nd holiday booked with Sunmaster , very helpful and easy to book with ! Will definitely book our holiday again with them Excellent customer care… Read Full Review

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★★★★☆

“Quite happy to write the following”

Written on: 25/10/2015

I had no trouble in arranging a holiday with this travel agent The staff member I dealt with was very knowledgeable on my chosen resort and covered every aspect of my booking with flights,hotel,transfers and explained every detail clearly In all the whole every thing went very smooth Would not hesitate to contact this company in future… Read Full Review

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★★★★☆

“sunmaster malta holidays”

Written on: 24/10/2015 by shaun1957 (1 review written)

This is the econd time that we have used sunmaster to book our holiday. Overall not a bad company to work with. Had a major problem with the hotel this time and to be fair Sunmaster helped us to sort it out to our satisfaction with very little fuss. It is a no thrills agent and is very efficient and cost effective. I have always had good service from them and would not hesitate to recommend them to anyone… Read Full Review

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★☆☆☆☆

“ABRUPT EMAILS ONLY WHEN COMPLAINING AFTER HOLIDAY ”

Written on: 23/10/2015 by Juliemel (1 review written)

We were not picked up by transfer for return journey to airport. we have written proof from the hotel that no driver came to collect us. Sunmasters complaint procedure is to send an email to which their abrupt replies are the only communication you have and this is so frustrating. I have been treated like an idiot and been made to look like a liar. They don't read emails properly and their response is to believe a transfer driver "thier supplier" and not the word of the paying customer or… Read Full Review

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Chloe123N4's Response to Juliemel's Review

Written on: 26/05/2016

How did you complain as It wont let me online and they wont let me over the phone

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Juliemel's reply to Chloe123N4's Comment

Written on: 27/05/2016

yes thats hard isnt it - they make it so difficult to complain
go on their website - contact us and within there is a tab submit a complaint.
good luck you just get one line pre-written responses.
they dont like giving you your money back

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