Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“Competitive prices and good service”

Written on: 03/05/2015 by LMB53 (1 review written)

An easy experience and efficient response to bookíng. Staff were helpful and pleasant.Would recommend… Read Full Review

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★★★★★

“Quality service”

Written on: 03/05/2015 by Paulyfb (1 review written)

We saw this site on search, and have been satisfied very well. This is the first holiday that we have organised in our own. Having talked to the team here they quickly put us at rest. I ask a lot of odd questions and they answered all no problem. I would recomend this company to everyone. We had no probs at all. Can't say enough good things about them. They take the time to explain everything and don't mind how long it takes to sink in for you. Nothing seems to be a bother. They are patient… Read Full Review

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★★★★★

“Excellent”

Written on: 01/05/2015 by Wardfg183 (1 review written)

Sun master Was friendly warm and helpful the whole way through my booking Had a hotel change which sun master explained fully And we was more than satisfied with there great service Defo use them again… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 30/04/2015 by Dennish491 (1 review written)

Very helpful , excellent customer service , definitely use them again… Read Full Review

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★★★★★

“i went to morocco the hotel was basic but excellant...”

Written on: 28/04/2015 by wallander (1 review written)

Entertainment every night even though off season in march, I rooms cleaned everyday , I have to say I booked with sun master before and I have just booked to go to canary islands ur prices are way better than any I have come across espically for single traveller like myself use again no hesitations… Read Full Review

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★★★★☆

“Great Service”

Written on: 27/04/2015 by CindyAlexander301 (1 review written)

Website was easy to use but I hadn't realised I would get a call back and the holiday wasn't booked through the site. When I got the call back the holiday was a little more expensive than the website had said which left me feeling a little miffed but the holiday was still cheap. The documents all came through quickly and were easy to understand… Read Full Review

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★★★★★

“All good, every detail was meticulous.”

Written on: 26/04/2015 by LucianReid (1 review written)

Flights were excellent, transfers all ran to schedule. Accommodation was as we expected and in an excellent location. We were kept well informed by Sunmaster via e-mail. A most enjoyable holiday in all and we look forward to more of the same.The pricing was also competitive. WE would recommend Sunmaster to our friends without hesitation… Read Full Review

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★☆☆☆☆

“TOTAL WASTE OF TIME”

Written on: 24/04/2015

BOOKED A PACKAGE HOLIDAY AT A COST OF £1400. ON ARRIVAL AT MIDNIGHT THE HOTEL WE BOOKED WAS FULL AND WE WERW MOVED TO THE DEYA, A 18-30 "HOTEL"(DUMP).AFTER 2 DAYS MOVED AGAIN TO ANOTHER HOTEL, WHICH WAS BETTER, BUT I WASNT HAPPY AS ID ORIGINALLY BOOKED A ONE BED APPT AND THE 3 OF US WERE PUT INTO A TINY STUDIO. WHEN I GOT HOME I COMPLAINED AND GOT NOTHING BUT EXCUSES TO AVOID PAYING ME COMPENSATION FOR A RUBBISH REPLACEMENT OF WHAT ID BOOKED. I EVENTUALLY GOT OFFERED £125 or a free week off… Read Full Review

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★★★★☆

“Good and nice and helpful staff ”

Written on: 23/04/2015 by tqUnderwood352 (1 review written)

Sunmaster is a good and helpful website and staff are very helpful try and finish booking really qiuckly and saves you time and they call back when needed and try their best to get you the best deal… Read Full Review

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★★★★☆

“Very helpful staff”

Written on: 23/04/2015

I booked a holiday with Sunmaster without thinking to read reviews of the company prior to booking. I was a little concerned when I did check the previous reviews and just crossed my fingers and hoped for the best. As it turned out, the staff were very helpful when I had to contact them several times due to the outbound flight being cancelled because of the air traffic controller strike in France. The members of staff were as helpful as they could be given the circumstances and offered… Read Full Review

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★★★★☆

“Hassle Free Holiday”

Written on: 22/04/2015 by macpatgj (1 review written)

Sunmaster provided my partner and our daughter with a hassle free holiday. It was easy to navigate through the website to pick the exact holiday that would suit our family. Once I had paid for our holiday a lovely lady phoned me to discuss all the other details. Explained everything I needed and emailed all the documents through to me which I made sure I read everything. The only problem we had was the last name of my partner and daughters was mis-spelt. However I had no problem getting… Read Full Review

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★☆☆☆☆

“They change holiday at last minute”

Written on: 22/04/2015 by Phillips66 (1 review written)

Booked my holiday a year in advance. Three weeks before I was due to go I was informed my accommodation was no longer available. Service was absolutely appalling. Phone calls not returned, emails ignored and alternative accommodation they wanted me to accept was the other side of the island. Totally incompetent and couldn't give a monkeys. In the end I had to get a refund which they were very slow in giving back. Sent numerous emails via their complaint page and have never had a reply even… Read Full Review

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★★★★★

“A great Company to book your holiday with.”

Written on: 21/04/2015

I would definitely book another holiday with Sunmaster, from my first telephone call to Sunmaster i was very impressed with the lady who handled my booking from start to finish. When i needed to speak to someone about my holiday i was always impressed with the person who answered the phone, always pleasant and polite. I will be recommending Sunmaster to all my family and frieds… Read Full Review

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★★★★★

“family resort”

Written on: 21/04/2015

Excellent location, only 10 - 15 minutes walking distance from beach, supermarkets and resturants. Good size swimming pool and very spacious appartments. Very helpful and friendly staff. Highly recommended for families, very safe and secure… Read Full Review

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★★★★★

“Most competitively priced, stress free and easy booking”

Written on: 19/04/2015 by 414Thorpe (1 review written)

My booking with Sunmaster was the most stress free and easy booking but even better I saved money on the booking in comparison to other leading names. The holiday itself was amazing from the flight to transfer to the hotel and back it was all executed so professionally. This site was referred to me by one of my friends and it has worked brilliantly for me so I will definitely be recommending it to others… Read Full Review

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★★★★★

“Great experience throughout.”

Written on: 19/04/2015

Sun master was great to deal with. They gave great instructions throughout. I would definitely recommend to anyone to use. They give you as much info as possible when you ring them. Great help & made our holiday special. Thank you… Read Full Review

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★☆☆☆☆

“Tried Booking Holiday Promised Call back Never Happened”

Written on: 18/04/2015 by collinsdamian (2 reviews written)

Very poor service from the first call to try book Holiday. Promised a call back in 5 mins. Did not happen. Rephoned agent put me on hold, said will call back in 5 mins. No call back. VERY VERY POOR FROM THE ONSET… Read Full Review

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★★★☆☆

“Hotel could have been better”

Written on: 18/04/2015 by 434Hughes (1 review written)

The hotel could have been a bit better. The Flights were OK, though expensive as we booked a bit late... The bus service to drop and pick up from Airport as expected was a cheap way but we spent a lot of time in it as we were in one extreme corner of the Island and the bus first dropped everyone and then us… Read Full Review

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★★★★☆

“Sunmaster Holiday Feedback ”

Written on: 18/04/2015

I was a little cautious when booking with Sunmaster as the price increased from the quote on the system to when I actually booked over the phone. (thats why they did not get 5 stars) But I was still quite happy as the increase covered baggage allowance on the plane so it all felt comfortable. However once I had booked and paid I then read some of the reviews on Sunmaster ( which perhaps I should have done prior to booking and paying ) and felt very "very" nervous as they were horrific BUT I… Read Full Review

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★★★★★

“Easiest way to book a holiday..... EVER!! ”

Written on: 18/04/2015

We have booked with Sunmaster for many years now, couldn't be easier. The customer service operators always try to find you the best deal. Personally wouldn't see past them. I recommend Sunmaster to family/friends all the time, which some of them have used and can't fault them… Read Full Review

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