Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Fab”

Written on: 04/09/2015 by stuartmather (1 review written)

Is it coincidence that the best two holidays we have had have been through Sunmaster? … Read Full Review

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★★★★★

“Quick and easy”

Written on: 04/09/2015

I decided to book through sun master due to children having free stay at the hotels which I think is great. It was so quick and easy to book, I did it online and then continued on the phone to complete the booking. The lady I spoke to was very efficient and got it all booked rather quickly. While I was on holiday I had to arrange the transfer to pick me up, this was also very quick and easy to do. Overall my experience with us master has been great and I would recommend to other people… Read Full Review

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★★★★★

“great family holiday”

Written on: 04/09/2015 by Anabellek402 (1 review written)

Lovely room view over pool good food bit out of the way nice beach all staff only to happy to please you 5 of us in two bedroom and two bathrooms lots of space hotel very clean some of shows in evening not very good… Read Full Review

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★★★☆☆

“POOL AREA”

Written on: 04/09/2015 by jsChurch101 (1 review written)

VERY LIMITED SEATING AREAS, RATHER STAGNANT POND AREA NEAR MY ACCOMADATION. SERVED MY PURPOSE FOR A SHORT TIME… Read Full Review

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★★★★★

“Fab fab fab”

Written on: 04/09/2015 by olMacDonald28 (1 review written)

Staff all amazing,hotel spotless.Food was brilliant!Location ideal!perfect holiday.Nice bakery down the road,market twice a week.Large shopping centre,beach activities and lively resturants and nightlife!… Read Full Review

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★★☆☆☆

“Sunmaster change price”

Written on: 03/09/2015 by Malakiw473 (1 review written)

In the end I got a holiday. On 4 holiday attempts they changed the price ie they wanted more money than the price I paid an and agreed to and paid online. They advertise one price but change it when you buy to a more expensive price, never does it be less!. This happened everytime approx 4 or 5, so this appears like more than a mistake. - it's misleading! In the end I got a holiday, but the purchase experience given by Sunmaster and having to pay hundreds of pounds more than the advertised… Read Full Review

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★☆☆☆☆

“worst place i've ever stayed!!!!!!!!!!!!!!!!!”

Written on: 03/09/2015 by Pineta (1 review written)

99% o staff ignorant,also i was told on a number of times by the head barman to FU CK OFF. Rooms NOT Available for us on arrival. many guest having to sleep in reception as no rooms available. wasn't English friendly nobody wanted to help.Very unhygienic,cats roaming everywhere restaurants poolside on sun loungers as they were ALWAYS scrounging for food also they were fouling all aver inside and out.cold water fountains were filled with tap water.on many occasions being refused alcoholic drinks… Read Full Review

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★★★★★

“Family group holidays”

Written on: 03/09/2015 by Medinafi440 (1 review written)

We are a family group of ten and have used Sunmasters group booking service for the last three years and have had excellent holiday choices at a reasonable cost each time and would highly recommend them… Read Full Review

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★★★☆☆

“Noa resort and hotel, Olu Deniz”

Written on: 03/09/2015 by Yazzoomum (1 review written)

Where to start , we booked the holiday through sunmaster And did not realise at the time that on top of paying £1800 for a week (2 adults 2 children) we then had to pay £48 per 20 kg suitcase with a charge which made £103 extra which i think is abit rude!! So we arrive at our destination at 4 in the morning after a short delay at airport to be kept waiting for 30/45 mins to be shown to our room, all the children wanted to do was go to bed at this time so this was not a good start! Our Room… Read Full Review

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★★★☆☆

“Excellent staff but Very poor food/drink.”

Written on: 02/09/2015 by RobinHarford (1 review written)

The Hotel staff where friendly and good fun to have around, they tried to involve the whole family and always took the time to chat. The facilities where good but a in need of a little bit of updating. It was a big complex but aquamarine was central and close to the beach, pool, salt lake and restaurants. Unfortunately the food and drink where a really poor standard. We have used many all inclusive deals around the world but this was by far the worst. We are not fussy eaters but after several… Read Full Review

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★★★☆☆

“i think honest summaries are essential”

Written on: 02/09/2015 by Ziegleriu152 (1 review written)

Sunmaster are alright its just i think honesty is essential stops any bad write ups. Staff are pleasent and helpful when you phone up… Read Full Review

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★★★☆☆

“Value holiday website”

Written on: 01/09/2015 by FelicityRose (1 review written)

Offer good prices compared to other holiday websites. Easy to follow and straight forward. Only downside is sometimes they send random emails that don't relate to the booking and can confuse things for example - got an email thanking me for my booking and telling me to print documents about 3 days after we got back from the holiday… Read Full Review

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★★★★★

“exceptionally easy to book”

Written on: 31/08/2015

Never booked online before. Was quite dubious to be honest but took the plunge and booked holiday to crete within three weeks. The member of staff I spoke to was extremely efficient and explained everything in great detail. I received all details via email the following day to print off and the tickets the following week. I am extremely pleased as to how easy this method was and how helpful the staff was. I would definitely use sunmaster again. I had a lovely holiday and everything was in… Read Full Review

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★★★☆☆

“Fairly hassle free holiday”

Written on: 31/08/2015 by shimo221 (1 review written)

This is the 3rd holiday i've booked through sunmaster and most of the booking experience was okay apart from the usual increase of price after booking online!! I find this very annoying and it will probably be the last time I will book with them. The other issue i had was with the flight booking as i couldn't check my 10 year old son in online as he was booked as a Mr and not a Master. Apart from these 2 issues everything else was booked perfectly with no other issues with the holiday… Read Full Review

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★★★★★

“Sunmaster were professional, patient and caring. ...”

Written on: 31/08/2015 by 98Cooke (1 review written)

Sunmaster were fantastic our family holiday in Malta was brilliant. When booking the team talked through all the hotels I had seen on line and helped me choose the best room by contacting the hotel direct for me. They were very patient while I chose the best holiday over a couple of days. They really cared that we had a good holiday. The room was spacious and had air conditioning, which in the 32 degree heat was highly needed. The flight times were fabulous too. Thanks Defo use them again! Very… Read Full Review

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★★★☆☆

“documents not right”

Written on: 31/08/2015 by glanrhiw (1 review written)

documentation was not sent correct. names on transfer document were wrong and accommodation voucher did not open.accommodation voucher was sorted but did have to telephone after e-mail you. transfer voucher took 2 e-mails and phone calls before it was sent to my e-mail but could not be printed for some reason[,i had printed other e-mails before]asked for it to be sent to manage my booking but it wasnt… Read Full Review

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★★★★☆

“Caring and helpful”

Written on: 31/08/2015 by NikolaiHoughton (1 review written)

A loyal company and one I have used for many years. After being in the unfortunate position of having to change my holiday at the last minute as we were due to go to Tunisia I found Sunmaster went above and beyond and could not have done more to make this sad situation easier. I will continue to use Sunmaster and am very pleased with them. Keep up the good work! Thank you… Read Full Review

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★★★★★

“Sunmaster is the best travel agent”

Written on: 30/08/2015 by Spears47 (1 review written)

Amazing service and I recommend to all my family and friends… Read Full Review

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★★★★★

“Fast, friendly and family fun!”

Written on: 30/08/2015 by 475Gillespie (1 review written)

From the initial phone call to returning home Sunmaster made the whole experience easy. The advice given when booking was helpful but not pushy and the honest reviewed helped to match the perfect hotel for us. Booking was easy as was paperwork and adding extras. We were impressed with the private transfer and would do that next time. The hotel was as promised and Sunmaster helped us in resort also. We will be definitely by returning with Sunmaster next year, an excellent service with… Read Full Review

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★★★★☆

“Good service, very happy.”

Written on: 30/08/2015

The service was good and the staff contacted us very quickly… Read Full Review

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