Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“Very very very bad”

Written on: 25/01/2015

Booked with these errr very bad company , only to be left message of call back ,price goes up 100 pound Because all the room types had gone ,5 days later same price same room still on website Glad i did not finalise deal went with another site ,got great deal and price quoted , Swerve !!!!!! Never wrote a bad thing about any company as work in retail !! Disappointed to say the least , understand prices can change but 5 days later !! Price still on website In fact gone down in price… Read Full Review

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★★★★★

“informative,helpfull easy booking”

Written on: 25/01/2015 by mandymaughan (1 review written)

booked my last 2 holidays with sunmaster. Any queries were sorted easily even changed luggage & transfers few days before we went easy process no hassle. Would definitely use again and would/have recommended to friends… Read Full Review

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★★★★★

“Sunmaaster is brilliant ,never any hiccups at...”

Written on: 23/01/2015 by Tucker402 (1 review written)

There was nothing I did not like about Sunmaster I have been flying now for over 50 years.I only found Sunmaster 3 years ago,and I have booked with them everytime,and will do in the future.They are good prices, decent accommodation ,nice areas,everytimeI haveenjoyed my holidays so much.T hankyou Sunmaster.Great holiday company… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 22/01/2015 by 233Salazar (1 review written)

I booked through Sunmaster hoping for a cheaper deal than booking directly through Thompson and boy was I wrong. I have never had to send so many emails to a company to get paperwork right, misspelt names, luggage not showing on booking details, additional hidden costs that they demanded I pay. I would never recommend this company to anyone and would say just go direct to the company rather than go through a third party!! It was more stress than it was worth chasing up details even 20 days to… Read Full Review

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★★★☆☆

“They don't cater for food for English people very poor...”

Written on: 19/01/2015 by Suttonkt303 (1 review written)

the hotel its self was ok the staff were happy and very friendly I got abit drunk the second night and cut my head causing me to get blood on the bed no more then a table spoon and I had to pay for sheet pillows and a new mattress nearly costing me 300 pound which was a complete rip off the management were rude they took my passport till I payed the bill and didn't even say thank u or return my passport I had to ask for it, the food was so poor I wouldn't of hve it to my dog it was Luke warm… Read Full Review

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★☆☆☆☆

“Wate of time”

Written on: 19/01/2015 by Haydendj296 (1 review written)

I tried to book my holidays to Gran canarias from Sunmaster... and i was a nightmare... the p[rices showed on their website is just a lie.... who book the holidays and the you get a call from their customer service and the prices are just the double.. in 30minutes your holiday will just cost you the double... really disappointed with this service.... i won't ever book anything them… Read Full Review

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★★★☆☆

“Informative friendly service ”

Written on: 18/01/2015 by Arsenaultcv380 (1 review written)

The gentleman who processed our booking was very friendly, helpful and informative, in particular the details regarding check in process for Ryanair flights. Just ashame that website prices are not up to date, when spoke to advisor price increased for both the flights and accommodation, very misleading. Feel use low prices to draw people in. Had already calculated with another provider and initially showed much cheaper but once prices updated not no different. Recommend that sunmaster keep… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 17/01/2015 by jezzza55 (1 review written)

I have used Sunmaster twice. on both occasions I could not fault them at all. They were helpful and precise about what I was getting.I would defiantly recommend them, also I will use them again.There is not much more I could say about them. Least is best… Read Full Review

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★☆☆☆☆

“Absolute shambles! ”

Written on: 16/01/2015

We booked to go to Portugal in June 2014, the day before we were due to fly out (taking in to account our flight times had already been changed) we were called to be informed we couldn't stay at the apartments we had booked & had exactly 1 hour to look at the two alternatives! Bearing in mind I was in work.. So had literally half hour & had to just choose one.. Which I wasn't happy about. When we arrived we waitied an hour to be checked in at the hotel.. The hotel was miles away from… Read Full Review

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★★★☆☆

“misleading”

Written on: 16/01/2015 by 109Butcher (1 review written)

I booked a holiday with Sunmaster last night online , unfortunately when the agent called me today to confirm everything the price had gone up £130 , she said it was because they only update web site prices once a year !! I went ahead with the booking but feel I was totally misled by the web site… Read Full Review

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★★★★★

“Very helpful and organised”

Written on: 14/01/2015 by 118Griffin-Alt (1 review written)

All straight forward, best price I could find and no problems with any aspect of booking or holiday. We booked an all inclusive holiday to Gran Canraria and had a fantastic time. Everything was fabulous. Transfer going out was 40 minutes as went straight there with no drop offs but coming back took 2 hours as we picked up in every resort… Read Full Review

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★★★★★

“globales review honest truth”

Written on: 12/01/2015 by ChaceShoemaker411 (1 review written)

At reception when we arrived we were asked if we would like a room in hotel or a bungalow I think the option is great all the staff we came across were very polite the cleaner we had was fantastic we were self catering minimum cooking facilities but coped very well pools looked vey clean but it was to cold in dec really please read lots of reviews though to be sure anyway enjoy we did many thanks… Read Full Review

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★★★★★

“very helpful and grest price”

Written on: 08/01/2015 by Autumns177 (1 review written)

This is the second time we have booked eith sunmaster and I cannot fault the sevice and price of holidays… Read Full Review

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★☆☆☆☆

“Terrible, Terrible, Terrible customer service”

Written on: 07/01/2015 by Jadeng395 (1 review written)

booked a package holiday with sunmaster for 10 nights, 2 weeks after booking we found out that jet2 had taken the flight off completly from leeds/bradford airport so we had to find new flights, we where given a refund on the flights 7 days later and found more flights for 11 nights from manchester, went back to sunmaster and asked for an extra an extra night of which we where told no there is no availability, so i asked if any other hotels for 1 night and they where just not interested in… Read Full Review

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★★★★★

“Excellent. Very easy booking + Transfer. ”

Written on: 07/01/2015

This was the 1st time we have used sunmaster, So easy to book our holiday + airport transfers. Perfect, No problems at all. We will definitely be using them for another holiday. I would recommend them to anyone. The hotel was fantastic, very clean. The food was superb. The staff are really helpful answering any questions or problems. Brilliant holiday all round. Thank you sunmaster.co.uk… Read Full Review

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★★★☆☆

“Ok, but room for improvement”

Written on: 06/01/2015 by julesfal (1 review written)

Online price was totally different to over phone price. Many extras were added which you are not clearly told about online. Had to ring up 3 times to sort seating out. Was not told anything about the visa in Egypt. Found out about it by ding own research and then just called into Thomas Cook while out shopping... Tip to Sunmaster - take a few tips from Thomas cook… Read Full Review

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★★★★★

“Christmas in Benidorm”

Written on: 05/01/2015 by billmurray (1 review written)

Sunmasters were excellent in every way The hotel itself was good exept the noise in the corridors at night .The housemaids would not was any cups we were using I would definetly cosider using sunmasters again and definetly recommend you to my friends… Read Full Review

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★☆☆☆☆

“worst holiday company ever”

Written on: 03/01/2015 by Aggravating (1 review written)

I booked a holiday with sunmaster paid in full in January 2014 for holiday in August 2014. Three weeks before I was due to fly I received an email informing me that our accommodation was not available! Rang Sunmaster and was offered an alternative, in between the offer and me accepting it was taken away. Then I was offered accommodation miles from where I had originally booked in a studio to accommodate 4 people. Customer service was appalling I did all the calling and emailing and trying to… Read Full Review

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★★★★★

“excellent experience”

Written on: 02/01/2015 by GabrielaMitchell249 (1 review written)

very smooth process, excellent stress free experience. Fantastic hotel conveniently located, superb service. Would highly recommend, definitely will use again… Read Full Review

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★☆☆☆☆

“watch out!!”

Written on: 30/12/2014 by smashie22 (7 reviews written)

I have just spent my time booking a holiday for my wife an myself through their wesite (sunmaster.co.uk. After selecting our flight and accomodation i was then given the price I was due to pay and promptly filled in the online payment form with my credit card details and booked my holiday.2 minutes later I get a call from a representative who now wants to confirm my booking and charge me an extra £80 because the flight that I have chosen has gone up in price. I know its only £80 but I just… Read Full Review

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