Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“A one stop shop”

Written on: 15/12/2014 by 1989Anderson (1 review written)

Would highly recommended this company and we will definitely be returning to them … Read Full Review

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★★★★★

“Excellent and very competent people”

Written on: 08/12/2014 by alane1946 (1 review written)

I used this company for the first time, with a little suspicion, as other companies were at the time going to the wall. It is nice to report however the the experience was without complaint. Each person I spoke too was helpful and courteous. Everything worked exactly as was told. The only thing I would improve on if possible, I accept that the fluidity of flight price means that it is difficult to keep the flight prices entirely accurate, but the cost of luggage could be shown against each… Read Full Review

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★★★★★

“excellant Customer service”

Written on: 03/12/2014 by Jenkins293 (1 review written)

Couldn't Fault the agents I spoke to and dealt with at Sun master, very helpful & friendly. Thanks. You will get great value for money, they sort everything out, you don't have to worry bout anything x the only thing I didn't like was you booked online, but when the agent called you the price was different. The agent explained the reason for this. … Read Full Review

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★★★★★

“fantastic holiday”

Written on: 29/11/2014

My families had a great time at the hotel. The inclusive deal worth it, the foods was fantastic also drinks. Activities for everyone, the hotel is very clean and staff was very helpful. Great place to getaway for relaxation and enjoy the hot weather. I will definiately go again and I will recommend to friends and families… Read Full Review

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★★★★☆

“a good confident service”

Written on: 28/11/2014 by MacyEaton180 (1 review written)

Efficient made sure everything ran smoothly… Read Full Review

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★★★★★

“Very good service - good communication”

Written on: 28/11/2014 by Lawson121 (1 review written)

As with most travel agents booking was via telephone. email communication was excellent and when slight change to flight times were made, an email followed and also a telephone call to ensure that we had read the email. all documentation was emailed and clear to print off. We did not encounter any problems in dealing with Sunmaster. Our family had booked separately, at the hotel it appeared that our bookings had been linked as we were all placed together. I would definately use Sunmaster… Read Full Review

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★★★★★

“Top holiday ”

Written on: 27/11/2014 by Skinner128 (1 review written)

Really enjoyed our self staff were brilliant. Lovley hotel and booking staff was great too… Read Full Review

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★★★★★

“You get what you pay for ”

Written on: 26/11/2014 by GeorgeHensley (1 review written)

I was really easy to use when booking they were there everystep of the way not tryin to scam me to buy extra things very helpfull in terms of flights they use ryanair not the best track record with them you get what you pay for they have free hand luggage you will have to pay through your nose for a suit case so try fit everything in hand luggage Would recommend sunmaster to any one wanting a cheap holiday… Read Full Review

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★★★★★

“Low expectation - high satisfaction”

Written on: 24/11/2014 by Vaughan249 (1 review written)

After reading several less than complimentary reviews of the company after I had booked my holiday I was rather alarmed . However I can personally say that the service from Sunmaster was excellent, the advisor who dealt with me was very helpful and all the documentation necessary for the holiday was emailed to me without any problems or delay. Several emails and a phone call before the holiday to check if any further help was required and remind me of any necessary arrangements were welcome and… Read Full Review

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★★★★★

“Very efficient, great communication”

Written on: 21/11/2014

This company were extremely efficient. Whilst my booking was made online I was surprised that they then followed up with a phone call and kept ringing til they managed to contact me. I wasn't as efficient as they and they sent reminders by email to let me know what I needed to do. Excellent communication. I don't know how big the company is but it felt like I was receiving a personalised service which Is a rare thing these days. I would definitely recommend them and use them again… Read Full Review

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★★★★★

“very patient and friendly advisor..so helpful in all...”

Written on: 20/11/2014 by Sierra72 (1 review written)

would highly recommend..very helpful and made sure we were totally happy and understood all relevant procedures we needed to fufill for flight tickets, transfers and accommodation booking in etc..lovely lady did her upmost for us to get us what we wanted..no qualms whatsoever… Read Full Review

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★★★★☆

“Will go again Magic”

Written on: 19/11/2014

Overall holiday was good hotel clean and staff very good only problem was Spanish with free holiday from goverment at weekend best to go monday to friday as there are alot of queing in restuarant and bar area at meal times also at evening entertainment there is plenty to do during the day as the hotel rep for organising activities during the day was fantastic and tried to involve everyone with the activities and games during day and evenings which was very good so as you can holiday and hotel… Read Full Review

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★★★★★

“Sunmaster online service is very good”

Written on: 15/11/2014 by Fieldyj (1 review written)

Fuerteventura Beach Club Arrival date: November 1st 2014 Well the Fuerteventura Beach Club looked so different from the pictures and the reviews we had read were also so wrong. We were given 1 bed apartment, number 79 – on getting the keys we went over and let us in, the first impression once at the front door was oh my god – this looks derelict, run down and horrible. Once inside the impression did not change, All Living areas “COCK ROACH CITY” Front door: The wooded frames of… Read Full Review

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★★★★★

“happy holidays with sunmaster”

Written on: 15/11/2014 by Derickc321 (1 review written)

It was very easy to book with sun master everything was explained clearly. This was the first time I have booked a holiday myself I usually get someone else to do it for me . Now l will be able to do it myself with the assistance of the very pleasant and helpful staff at sunmaster… Read Full Review

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★★★★☆

“20 people to Kos”

Written on: 15/11/2014 by Hartleyto392 (1 review written)

We found the group booking department helpful. We were booking for 20 people. This was 5 separate families and they were very good at dealing with it. We even got a discount for the hotel element!… Read Full Review

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★★★★☆

“Our anniversary ”

Written on: 13/11/2014 by Dunk72 (1 review written)

It was a great break away everything we wanted the staff at sun master were friendly and efficient they did not let us down will deffenatly use again… Read Full Review

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★★★★☆

“Very helpful staff”

Written on: 12/11/2014 by Johnson-Swansea (1 review written)

The lady I dealt with was very helpful. She searched a number of locations using the price range I was looking for and provided a number of options to consider. She phoned me back on several occasions after re-adjusting my search criteria and was very pleasant and helpful each time, offering alternative options when it was clear I was going to get my original choice of destination. I had contacted Sunmaster on the Saturday lunchtime and by the Sunday lunchtime my holiday was booked and we were… Read Full Review

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★★★★★

“Extremely helpful ”

Written on: 11/11/2014 by 308Leach (1 review written)

Iv used Sunmaster for a few years now and can't find anywhere else to beat on prices and the staff really go that extra mile to get you what you fully want and things you wouldn't of thought of. Looking forward to booking soon agian. And will be definitely using sun master again 10/10 all the way… Read Full Review

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★☆☆☆☆

“Worst ever supplier”

Written on: 11/11/2014 by Hendersonnp336 (1 review written)

We are currently in dispute with Sunmaster. Not bad enough that they botched my family holiday to Mexico in Aug, threatened to give refund whilst we were there, leaving us stranded, the customer complaints team and procedures are pathetic. Sunmaster are NOT ABTA protected, ATOL certification covers your flights. 90 days and counting trying to get resolution. Sunmaster claim ATOL through a third party , Global Travel Group. I am leaving this review hoping this does not happen to other parties… Read Full Review

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★★★★☆

“Trustworthy, efficient and competitive prices. ”

Written on: 10/11/2014

Chose to book with Sunmaster for the first time because they were offering the accommodation that I wanted at a very competitive rate. Did not book with Thomson or Thomas Cook as I had done in the past. The only thing I did not like was the fact that we were woken up by their representative at 8am to attend a welcome meeting! Our flight was delayed and we arrived at the hotel at 2am so we had less than 5 hour sleep! … Read Full Review

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