Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“luggage”

Written on: 05/07/2015 by sandrareilly91a (1 review written)

I go to Bulgaria on Friday with my daughter and 2 grand children ,booked 8th feb,printed tickets on thurs evening to find only I have luggage,we already complained at the time we had paid £100 to much as saw it cheaper,ive been now told today afyer lots of different stories that they have listened to my original booking call and I didn't book for 4,considering luggage on a pacjkage is free why would I not book for 4 ,im disgusted as my grandson is disabled and we need ecxtra stuff for him,i… Read Full Review

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★★★★★

“Would not book with anyone else”

Written on: 05/07/2015 by Bayleek89 (1 review written)

Easy to book with. customer service is spot on and very cheap and let you pay in instalments .Would highly recommend sunmaster. Did not have a single problem with them and will deffently be booking my future holidays with them… Read Full Review

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★★★★★

“Will definatley book again with sunmaster ”

Written on: 05/07/2015

Very friendly staff helpful and available until late at night. Also contacting them by phone is not charged at a premium rate… Read Full Review

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★★★★★

“The price quoted will be lower than you pay”

Written on: 04/07/2015 by JohnnyHead180 (1 review written)

the price quoted online will be different than you'll pay however you will get a great deal I was a single traveller going from an airport 3 miles to gran canaria I had a 1 bed apartment 50 metres from the beach 100 metres from the shops and nightlife for £430 I couldn't have been happier single travellers often get stung with price not this time with sun master (apartment could have housed 4) oh I have private taxi transfers included in that price… Read Full Review

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★★★★☆

“Happy days sunmaster”

Written on: 03/07/2015 by Autumn1968 (1 review written)

family run hotel great . location good.. beach fab.transfers to and from airport tops… Read Full Review

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★★★★★

“enjoyable experience”

Written on: 03/07/2015 by DeniseBradshaw395 (1 review written)

Its the first time I have booked with Sunmaster and being well over 60 found it very easy would book with them again and recommend to friends.I would tell friend how easy the transactions where and the time given if you wasnt sure,also how sunmaster are there if you have any problems… Read Full Review

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★☆☆☆☆

“Ripped off, passed the buck, left us stranded!!”

Written on: 02/07/2015 by jtYates1970 (1 review written)

Charged more at the time of booking. Arrived at our destination (Sultan Beach Hurghada) to find a disgusting, dirty, extremely run down hotel, phoned sunmaster immediately to report the problems, we refused to stay in the hotel. After 3 hours of calling sunmaster and being fobbed off by them saying it was Triton and Jumbo tours problem, passing the buck,costing me £1.50 per minute from my mobile phone (£187.00) they'd all gone home leaving us with no choice but to spend one night. The hotel… Read Full Review

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★★★★☆

“Only One Complaint”

Written on: 02/07/2015 by mumbarno (1 review written)

Overall the service from Sunmaster was very good, but the only beef we had was that the flight times were changed by Monarch and we were not notified by Sunmaster until we had already been away for 10 days. Luckily we always check the flight times with the airline so we did not have a problem… Read Full Review

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★★★★★

“Excellent team would recommend ”

Written on: 02/07/2015 by theblackandwhitecat13 (1 review written)

Fantastic excellent team will deal with again everything run smooth from start to finish would highly recommend… Read Full Review

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★★★★★

“Great service”

Written on: 02/07/2015 by 479Wilson (1 review written)

This is the fifth time we have booked with Sunmaster and still the same good service and value for money. Will definitely use again… Read Full Review

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★★★★★

“Hassle free, helpful & competent. ”

Written on: 02/07/2015 by Siena244 (1 review written)

We really loved the accommodation and the resort, all staff very friendly & helpful, everywhere was very clean. Found the steps going up to the hotel (about 137) hard work but did get used to them after about a week!!! Would definitely come back… Read Full Review

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★★★☆☆

“Great but could be much better”

Written on: 01/07/2015 by cabinmaster (1 review written)

I searched just about every site I could find to get a good deal and thought I had found it with Sunmaster.When I rang them to go ahead with my booking it suddenly rose in price by quite a bit and in fact made it more expensive than another company.The advisor I dealt with was very pleasant and offered me another flight the day after I wanted to go. I took the offer and flew in the evening from Luton with Thomson.I have never taken a late flight before and will never do it again. The advisor… Read Full Review

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★★★★☆

“good service friendly staff and no waiting”

Written on: 30/06/2015 by alexprice123 (1 review written)

Booking process easy from start to finish, all documents arrived on time and promptly, good informative friendly staff… Read Full Review

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★★★★☆

“Straightforward, good prices, great service”

Written on: 29/06/2015 by Kaya353 (1 review written)

Never used this company before and never been to the location we wanted. Booked online which was followed up with call from company. Booked hold luggage, transfers to and from hotel..all of which went very smoothly. Asked for room with walk-in shower which we also got. Staff member helpful and friendly being very clear about what was included in basic package and costs of any additions and other options that could be available to us depending on dates/costs/location. Seemed knowledgeable… Read Full Review

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★★★★☆

“Great family holiday”

Written on: 28/06/2015 by Zayne25 (1 review written)

I booked flights and hotel through sunmaster recently. Staff very helpful, booking was easy and everything explained in details, no hidden costs. Hotel was as described. We enjoyed a lovely family holiday in kos, in the nefeli hotel lambi. Great hotel, friendly staff, couldn't do enough for you… Read Full Review

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★★★★☆

“Booking our hoildays was very simple with sunmaster. ”

Written on: 28/06/2015 by Hanna183 (1 review written)

Booking our hoildays was very simple with sunmaster… Read Full Review

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★★★★★

“Great service from day one”

Written on: 28/06/2015 by Nolan152 (1 review written)

The customer service was great as I have never used this company befor there explained everything to me and if I needed help later on I rang up and there explained again. Everything work when I checked in and no complaints what so ever well done to the team… Read Full Review

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★★★★★

“Professional, Reliable, Fantastic”

Written on: 28/06/2015

We cannot thank sunmaster enough, we have had a great holiday and it was so easy to book. The staff have great knowledge of the hotels and areas that they are offering and were very helpful. I had an incident in which I had booked the holiday in my new married name, forgetting that my passport was still under my old surname. I discovered this 48hrs before we flew to our destination and when I phoned sunmaster to inform them of my mistake they acted on my behalf very quickly informing the flight… Read Full Review

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★☆☆☆☆

“Shocking service! ”

Written on: 27/06/2015 by Baldwinky291 (1 review written)

Booked a holiday to tunisia with recent shooting we phoned to see we're we stood the women I spoke to said phone back tomorrow and we will change the holiday or give us a full refund if the goverment said it's not safe to go! So we have phoned today to be told after being on the phone 20 minutes that we cannot do anything with our booking till a further date as they are busy doing earlier dates we are Ment to go in 10 days so surely they should of sorted us out so now we're left not knowing… Read Full Review

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★★★★★

“Perfect, perfect, perfect”

Written on: 27/06/2015 by Buckleyman86 (1 review written)

Great experience, I made one phone call and everything ran smoothly. I will definitely use you again. Thanks for a perfect holiday… Read Full Review

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