Sunmaster Reviews - www.sunmaster.co.uk

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★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“Not what it seems”

Written on: 05/05/2016 by Perkins400 (1 review written)

Booked online and very happy with the prices quoted so went ahead. Beware!!!!!!! When called back 24 hours later they wanted to charge in excess of £280 just to add one hold baggage and to book seats. Online these would have cost a total of £80, question where does the extra £200 come from !!!!!!!!… Read Full Review

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★★★☆☆

“Watch out for the price change!”

Written on: 12/04/2016 by Holmes437 (1 review written)

I haven't been on the holiday yet but I have now experienced the booking process. Our £1,100 holiday for 7 days in Malta cost £1,599 by the time they'd explained the flight I'd chosen was no longer available and that there were Thomas Cook luggage costs to add on etc. So I do hope that this isn't the taste of things to come! To be fair the lady on the phone at Sunmaster seemed very nice and I should have expected the price hike since that is what usually happens when you have to 'wait for a… Read Full Review

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★★★★★

“very pleasantly suprised”

Written on: 07/04/2016 by Tordrup (1 review written)

After booking our holiday our son pointed out some very negative comments on the website which made us quite anxious, HOWEVER, we have nothing but praise for the holiday we received. The price was fixed at what it was on booking, the resort was amazing with regard to location, cleanliness, food, accommodation and staff. Would definitely go back and would use Sunmaster again… Read Full Review

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★☆☆☆☆

“Price increase ?!”

Written on: 21/03/2016 by gillycl (1 review written)

I wouldn't personally consider even looking at sunmaster's website again - never mind booking a holiday through them. We were warned that this company increases the price of your holiday, despite you thinking it's been processed successfully - the travel team contact you to confirm your booking & at the same time (as in my experience) increase the price by hundreds ! It's a waste of time trawling through their flight options as they list many that no longer exist - hence the need to requote… Read Full Review

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★☆☆☆☆

“i have in the past few years booked quite a few...”

Written on: 04/03/2016 by dianetimbomb (1 review written)

i have in the past few years booked quite a few holidays with sunmaster. I have swallowed the extra hidden charge they always apply even though you see a price on its website pay the price always the next day you get a phone call claiming the price isnt live and had changed then charging another £200 for the holiday. very sour pill to accept as the likes of thomsons etc do not do this, i booked our last holiday to tenerife flying out in june begrudingly as it was still cheaper than the high… Read Full Review

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★★★★★

“Refreshingly caring proffesional company.”

Written on: 18/11/2015 by KristinaDavies (1 review written)

We used this company for the first time for a holiday in Hurgarda in Egypt, returning today. From the first contact with "Sunmaster" we were impressed by their shear professionalism. Everything they suggested was booked and without a single exception they delivered their promise. We will be booking with "Sunmaster" again in the future and advising friends and family… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THESE PEOPLE!,”

Written on: 12/11/2015 by 350Grant (1 review written)

The rudest man ever picked up the phone to take our booking. Then informed us the flights had jumped up to nearly the cost of the holiday. U also pay extra for luggage. Went to Mercury holidays got a package deal for the price sunmaster quoted me on flights. THEY are not CHEAP and they are rude… Read Full Review

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★☆☆☆☆

“Worst company EVER”

Written on: 11/11/2015 by Kenruff (1 review written)

I recently went on my 1st holiday and booked with sunmaster. We paid for a 5* spa hotel but when we arrived it was a derilict empty hotel.The pools were disgusting and the rooms were falling apart. We tried to contact sunmaster with the so called emergency number but it wasn't listed. We managed to move ourselves to a 3* sister hotel which wasn't much better. I emailed them several times while we were there and sent pictures of the hotels but got very little back. On our return i put in a… Read Full Review

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★☆☆☆☆

“no communication untill 5 minutes before flight.”

Written on: 05/11/2015 by fosterhoochangry (1 review written)

we where booked to fly to Egypt at 10am on the 5/11/15 no way to contact Sunmaster between 10pm and 9am so left stranded at airport as told by them at 9pm on the 4th that we were still flying and had to drive from Plymouth to Birmingham so made sure before we set off that we were still flying. At 9.55am 5 minutes before we should have been taking off Sunmaster phoned to say it was cancelled and that no one works after 10pm so could not contact us before this time as opened at 9am. DO NOT BOOK… Read Full Review

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★★★★★

“excellent”

Written on: 03/11/2015 by Head25 (1 review written)

I found all staff at sunmaster friendly and informative. I have no complaints they responded very quickly to emails sent. I was kept up to date with email from the booking right through to departures. I would recommended this company to others. The staff were able to help me choose the holiday destination and it was booked on the night I spoke to Sunmaster… Read Full Review

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★★★★★

“We are very pleased with his wife.”

Written on: 30/10/2015 by ijRomero237 (1 review written)

We are very pleased with his wife… Read Full Review

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★★★★★

“Travel Company that Cares”

Written on: 28/10/2015

Sun Master rep guided me through the process to book a fantastic holiday for a fantastic price. I was given all relative information to enable me to complete my booking online. When I did have a query and phoned about this, I was not in a queue waiting to speak to someone. My query was answered quickly and to my satisfaction. Well done! … Read Full Review

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★★★★☆

“Straightforward holiday booking”

Written on: 28/10/2015

Booking through Sunmaster was fairly easy... however it is not as automated as other booking systems. Booking online does not immediately guarantee a booking. Upon submitting the request, I then had a phone call confirming that the requested holiday was available. From there, I went through the booking, adding any extras as required and then agreed the booking before paying through the holiday. This process was fairly new to me as I am used to booking there and then on other systems. I felt… Read Full Review

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★★★★★

“Helpful friendly professional”

Written on: 26/10/2015 by Carly238 (1 review written)

This is our 2 nd holiday booked with Sunmaster , very helpful and easy to book with ! Will definitely book our holiday again with them Excellent customer care… Read Full Review

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★★★★☆

“Quite happy to write the following”

Written on: 25/10/2015

I had no trouble in arranging a holiday with this travel agent The staff member I dealt with was very knowledgeable on my chosen resort and covered every aspect of my booking with flights,hotel,transfers and explained every detail clearly In all the whole every thing went very smooth Would not hesitate to contact this company in future… Read Full Review

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★★★★☆

“sunmaster malta holidays”

Written on: 24/10/2015 by shaun1957 (1 review written)

This is the econd time that we have used sunmaster to book our holiday. Overall not a bad company to work with. Had a major problem with the hotel this time and to be fair Sunmaster helped us to sort it out to our satisfaction with very little fuss. It is a no thrills agent and is very efficient and cost effective. I have always had good service from them and would not hesitate to recommend them to anyone… Read Full Review

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★☆☆☆☆

“ABRUPT EMAILS ONLY WHEN COMPLAINING AFTER HOLIDAY ”

Written on: 23/10/2015 by Juliemel (1 review written)

We were not picked up by transfer for return journey to airport. we have written proof from the hotel that no driver came to collect us. Sunmasters complaint procedure is to send an email to which their abrupt replies are the only communication you have and this is so frustrating. I have been treated like an idiot and been made to look like a liar. They don't read emails properly and their response is to believe a transfer driver "thier supplier" and not the word of the paying customer or… Read Full Review

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★★☆☆☆

“Abandoned”

Written on: 21/10/2015 by Gingakgan15 (1 review written)

No issues when booking our holiday, but now we are stuck in a crappy hotel in Sharm and been abandoned by them. Complete lack of interest in us, don't call u back when they say they will. Can't recommend them yet, but they have time to redeem themselves. … Read Full Review

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★★★★☆

“Review of Sunmaster ”

Written on: 21/10/2015 by BreannaStone339 (1 review written)

Booking online was a bit awkward as I was trying to compare prices for venue on different dates and I eventually decided to phone with holiday reference number. The person I spoke to was excellent and took me through the booking procedure there and then. Follow up emails came through promptly and documentation was easy to access and download. Main problem was I could not complete online check in with Thomas Cook as system would not allow me access even though I had submitted all passport… Read Full Review

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★★★★★

“Great Value Again!”

Written on: 20/10/2015 by Francesk442 (1 review written)

This is our fifth holiday booked with this excellent value for money travel operator. We received excellent customer service when arranging our holiday for a mixed group of couples and singles of various ages. I gave them our travel dates and a selection of possible destinations and I was given various prices and options for our stay and found the best deal available very quickly thanks to the very knowledgeable Sunmaster customer service staff. Highly recommended… Read Full Review

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