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| Ease Of Navigation | 2.6/10   |
|---|---|
| Value for Money | 2.3/10 |
| Overall rating | 2.1/10 |
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Full review by
myvilla4rent
on 22nd Aug 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: Customer service.
General comments: I booked 2 flights with Goldtrail on 2nd August. Had written confirmation from them a couple of days later, no money was taken from my account so I called them albeit a couple of weeks later! They informed me my booking was cancelled due to a problem with payment (Paid with debit card with more than sufficient funds in). They claimed to have tried to contact me with now response, the email address they sent confimation to but no email received. I asked why they didn't call, they don't need to as the email gets sent automatically? I could however rebook the same flight at a higher cost. I own a place in turkey that i rent out and travel out 2 or 3 times a year and will certainly urge anyone to not book directly with Goldtrail.
myvilla4rent's review and ratings | 138 words
Review by
DEBBIMURRAY
on 21st Aug 2008
User Rating : 0
Respect :
0
Should have listened to all the negative reviews on Goldtrail Holidays, I cannot get through to this company, only one number to call for bookings and administration queries, kept hanging on for hours, yes really, hours. I have also emailed haven't seen a reply... will NEVER book with them again, if you want customer service I would NOT BOOK WITH GOLDTRAIL! Just hope the tickets arrive, god help us if we need to contact them again. Normally book with aegeanflights.com - excellent service and the ...
DEBBIMURRAY's full review | 112 words
Review by
Guest.
on 21st Aug 2008
User Rating : 0
Respect :
0
My partner booked this all inclusive holiday as a surprise for our twin girls and myself as we had never been abroad, on arrival at the Seyir hotel we were told no room available! This was at 4am in the morning we had booked and paid for two rooms, at 10.30am we were offered a dirty room! Of course we declined to take it and sat around till 12pm when we got given a very basic room with a double bed and two singles in it that was the start of a very upsetting and tiring week for us all we were ke ...
Guest.'s full review | 194 words
Review by
asio1157
on 17th Aug 2008
User Rating : 9
Respect :
0
I have booked with Onur Air again end Sept from Leeds Bradford this time but through Goldtrail, hope to have same hassle free flights.
asio1157's full review | 134 words
Review by
Guest.
on 15th Aug 2008
User Rating : 3
Respect :
0
I booked the transfer from milas into gumbet after booking my flight. once i got to gumbet, i had to go to an internet cafe to get access to a pc. contacted goldtrail and asked them to contact the gumbet office to ensure my name was on for my return journey after. I visited the goldtrail office 3 times in one day. without finding anyone in the office. I eventually asked a friend who lives in Bodrum can she help. She phone a friend who phoned a friend before i could find someone in the offic ...
Guest.'s full review | 144 words
Review by
SSJ1
on 9th Aug 2008
User Rating : 0
Respect :
0
They are difficult to get hold of, don't communicate. I booked in April with Gold Trail Holidays for flights on Aug 13th.
Tickets arrived sat August 2nd, on Monday Aug 4th, told flights had changed on june 10th. Don't remember receiving any prior notification, also told no alternative flights from Bristol on same day were available we had to have a refund.
There is no customer service, their phone line is poor to use. I would avoid at all costs.
SSJ1's full review | 81 words
Review by
dillydream
on 8th Aug 2008
User Rating : 2
Respect :
0
We booked a holiday through Goldtrail Holidays few days before, had not received my confirmation, contacted them waited ages on phone (half hour). Went to Altinkum, hotel was okay what you expect for a 2 star, problem being that it was right on a main road, at a very busy crossroad, so nothing but noise, if you kept your doors closed it was not too bad, but having an explosion of electric box burning down, we had no electric for over three days, so imagine the heat it was very hot, no cold drink ...
dillydream's full review | 181 words | 1 comment added.
Review by
lonsdale
on 4th Aug 2008
User Rating : 0
Respect :
0
January 23rd 2008 booked a flight to Antalya from Liverpool John Lennon Airport through Travel Republic.
At the time of booking, we were not offered the facility to pay a deposit with the balance later, but had to pay the full amount.
On the same day I booked the executive lounge at Liverpool Airport.
When we returned from holiday on June 20th we had a number of emails including this one additional fuel surcharge, The balance payment of £29.24 for your booking was due by 13 Jun 2008.
Unfo ...
lonsdale's full review | 289 words
Review by
Guest.
on 2nd Aug 2008
User Rating : 1
Respect :
0
Flight times changed 2 weeks before holiday, we had taken our grandson away and did not want a night flight but ended up with the return flight coming back at 05.25am. The hotel had no balcony when we requested one it only had room for 1 chair. The turkish breakfast consisted of bread jam melon cheese tomato and cucumber, all other hotels we have stayed at you at least got an egg. The staff at the hotel seemed only interested in how much you were spending, The reps were not helpful at all and wh ...
Guest.'s full review | 120 words
Review by
WEE ROY
on 23rd Jul 2008
User Rating : 2
Respect :
0
Sun Love Hotel, what can I say, if you like chicken or meatballs stay here, bed sheets weren ' t changed during our 2 week stay as far as I am aware, the towels only got changed because my wife went to reception with the dirty ones and demanded clean ones, the owner decided to have an engagement party for his daughter, so he took away all the sun loungers and seats from the pool area at 5 o ' clock at night to prepare for the party, every where was tip boxes, (which I choose not to use) we went ...
WEE ROY's full review | 231 words
Review by
linda kitson
on 21st Jul 2008
User Rating : 0
Respect :
0
I tried to phone for days about a flight which was booked in Jan for May and was told to pick up tickets on departure at Liverpool but I phoned Liverpool to check and no flights were going.
linda kitson's full review | 50 words
Review by
Guest.
on 4th Jul 2008
User Rating : 7
Respect :
0
I stayed at the Litera Relax, Ichmeler. Had a lovely time, the staff etc were all lovely. Everyone from the cleaners to the waiters were always cheerful and polite.The rooms were nice & clean & I even had a balcony. Our rep was great, nothing was too much trouble for her and she was always lovely even when people were shouting & yelling at her for things she couldn't help.
Overall I had a great time. I just also would like to praise the staff in the hairdressers/beauty salon attached to the hote ...
Guest.'s full review | 145 words
Review by
A Rudd
on 3rd Jul 2008
User Rating : 1
Respect :
0
Very hard to find good points. If any the hotel did try but without success ie no lifts for ten days.
A very poor holiday in my experience and I didnt find Goldtrail helpful to improve it, pleased I was a regular traveller so could sort myself out hard luck if you couldnt in my opinion.
A Rudd's full review | 118 words
Review by
cileenirona
on 27th Jun 2008
User Rating : 10
Respect :
0
We stayed in the Grand Saral hotel Ismeler last year [2007] had a thoroughly enjoyable holiday, had use of two other hotels as it was part of the Abacus group, but think we had the best deal, as all entertainment was held in the larger hotel which is just across the road, our hotel was always very peaceful, the carpets were a bit frayed, but please don't judge this hotel by first glance, after all the price was fantastic! and was always clean. I've stayed all over Greek and Spanish Islands and ...
cileenirona's full review | 168 words
Review by
lid100
on 27th Jun 2008
User Rating : 1
Respect :
0
Booked this holiday as it was all inclusive arrived at the hotel to find the air con was payable upon arrival the drinks were in my opinion were watered down all cocktails were payable the food you wouldn't give your own dog to eat the hotel was part of the Litera chain and our hotel was the La Luna in Gumbet stay well clear these hotels are rubbish
lid100's full review | 73 words
Review by
karlo Ram
on 25th Jun 2008
User Rating : 8
Respect :
0
Recently went via Goldtrail to Dalyan Ozalp Hotel Apts. Tickets all arrived on good time, given plenty of information hotel was as we expected and great location efficient friendly staff Goldtrail supplied us with all the paperwork and arranged pick ups and departures that were right on time with helpful and friendly drivers. We didn't see a rep or need to. Who needs reps anyway, they just want to flog you tours you can get cheaper elsewhere. As for the flight with Onur, the cabin crew were pol ...
karlo Ram's full review | 157 words
Review by
ntl
on 11th Jun 2008
User Rating : 0
Respect :
0
Would never travel with goldtrail again, even the rep was not helpful, the hotel should have been a 4 star and it did not even come up to a 1 star in my opinion.
ntl's full review | 41 words
Review by
sazwilliams
on 2nd Jun 2008
User Rating : 0
Respect :
0
Traveled with Goldtrail ( unknowingly as booked through Expedia )
The flight was with OnurAir - it was 2 hrs delayed going out and 1 1/2 hour delayed returning. Too hot for me, overbooked flight. Inflight service was poor in my opinion and I was not happy with the drinks the staff were serving.
Long transfer with mandatory comfort break of 30 mins which nobody wanted. Clearly set up as a "fleecing opportunity" for the local Turkish service station to sell refreshments and who charged for the use ...
sazwilliams's full review | 193 words
Review by
donospoons
on 19th May 2008
User Rating : 0
Respect :
0
Booked holiday to hisaronu in febuary2008. We were told with only 4 weeks before traveling that our flights had been changed by a whole day. Then 2 weeks before we were due to travel we were informed that we had been offered a different hotel as our swas no longer doing b&b with now only 5 days before we travel still no sight of any tickets as far as I am aware, sent numerous emails all however as far as I am aware not yet received a reply, and no one has yet answered the telephone in my opinion ...
donospoons's full review | 116 words
Review by
250918
on 31st Mar 2008
User Rating : 0
Respect :
0
Booked flights months before to Turkey. Canceled with days to go. No offer of compensation. 12 months later still no sign of money despite several "cheque is in the post" as far as I am concerned.
Will never book Goldtrail again. Ruined our planned holiday with friends in my opinion.
250918's full review | 71 words
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