Net-A-Porter Reviews - www.net-a-porter.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★★☆☆☆

“What the hell has gone wrong?”

Written on: 15/12/2014 by Saniyah147 (1 review written)

I have been a very good customer of Nap for 10years or so. Up until recently I would have agreed with the reviews that report them to be the best online shopping experience. So why when you have got everything so right, would you go and make everything so wrong with one stupid decision? After the introduction of the Next Day delivery service for a ridiculous £10, the wheels have well and truly come of the Net a Porter bus. The £10 simply buys you exactly the same service that you always got… Read Full Review

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Mh07's Comment

Written on: 20/12/2014

It's not just NAP, Mr Porter have totally lost the plot recently......appalling delivery, even when you select next day the chances of actually receiving the goods in time are remote. They seem to think next day means 2-3 days, no Mr Porter, next day means next day.
And the customer service team is possibly the worst I've ever come across, they do nothing to try and help or resolve the problem just rudely tell you to cancel the order if it's not good enough......I'll be going elsewhere for a while until they sort this mess out.

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★★★★★

“What a difference.....”

Written on: 26/10/2014 by Thorpeds452 (1 review written)

First shopping experience with Net a Porter and not only did the order come before 1pm the next day, but it arrived in a beautiful packaging I was not even expecting with a lovely card and ribbons. It shows what a difference proper branding can do, as now I think, yes I shall be ordering from there more often. Instead of having to go into shops where the sales assistants think they are doing you a favor by just standing there looking pretty. … Read Full Review

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★☆☆☆☆

“Dep;orable Service”

Written on: 18/07/2014

Horrible company. I purchased a few things while traveling and when I got the one pair of shoes did not suit me, so I called for a return 31 days after purchase and they refused the refund. I spend thousands with them, but nothing since this episode. They have nothing that I cannot find elsewhere and with better customer service. The notice says guideline, so I guess my shopping record did not qualify as a valued customer… Read Full Review

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★★★★★

“Great range of products and delivery”

Written on: 04/07/2014 by AdelinaSandro32 (1 review written)

Net-a-Porter has very large selection of different premium brands and products to choose from. The delivery has always been on time and it is very easy to return the items. In UK the same day delivery is excellent. Products have enough information provided and the presentation of the products applies to the actual products, which you receive… Read Full Review

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Boogyanne's Response to AdelinaSandro32's Review

Written on: 15/12/2014

I couldn't disagree with you more! I have been a very good customer with NetaPorter for many years. The new Next Day delivery is ridiculous as it only offers the same service that you got with the original £5.95 delivery charge. What's more, Net a Porter are pocketing the difference in the charge as DHL give next day delivery as standard. Net a Porter are a few pounds more expensive than other sites marketing the same items so they are taking the right royal piddle really. I am disgusted! There is absolutely NO customer loyalty. I am guessing you are fairly new to Net a Porter, who in my opinion are heading for a mighty big fall!

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★☆☆☆☆

“High End Rip Off”

Written on: 15/05/2014 by Sundayonline (1 review written)

I’ve been shopping almost exclusively on Net A Porter for the past couple of years now. I used to be one of their greatest advocates, telling everyone I knew how much I loved them. Unfortunately, this is no longer be the case. I purchased a pair of Marni wood heel leather sandals in December 2013. Not long after I bought them I noticed that there was a split in the leather, I was really surprised but I loved them so much that I didn’t want to send them back. Since then they have… Read Full Review

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★☆☆☆☆

“Mr. Porter Is Meditation”

Written on: 17/01/2014

"MR PORTER provides an unrivalled customer care" -- unless you actually need customer care. They do have a great selection and they do ship very quickly. But the true appreciation of this website really starts when you need to contact customer support. For the price of only a few (given, mildly frustrating) international calls, you will embark on an exotic journey across continents. You will visit England, India and other magical places - over the phone, but still. Unfailingly polite… Read Full Review

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★★★☆☆

“NET-A-PORTER”

Written on: 12/01/2014

I bought a scarf from net a porter and I had some trouble with the delivery and finally asked for a re-delivery for a different address. The customer service is good and said sorry for my inconvenience. But I hate the fact that the action regarding my package is too slow. They said that they will arrange a re-delivery but they haven't give me further infos and it hasn't arrived yet… Read Full Review

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★☆☆☆☆

“Ignoring my emails now!”

Written on: 19/08/2013 by TracyRicho (1 review written)

I recently purchased from Net-a-Porter from Australia. I was charged duties and GST for the item and when I returned the item they refused to refund the GST. Told me to seek a refund from Customs. Customs also refuse to refund saying that "Net-a-Porter know they need to refund you the money, they are just difficult about it. If you keep hassling them they will eventually do it". Net-A-Porter are now ignoring my emails to them. I cannot believe that this hasn't been previously sorted out. The… Read Full Review

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Improvethecustomerexperience's Response to TracyRicho's Review

Written on: 24/09/2013

I have just experienced the same on the purchase of 2 dresses from Net-A-Porter that are too large. As there are no smaller sizes they agree to refund the purchase price less the duties and taxes.

My taxes exceed $350. Net-A-Porter also has suggested I go to Australian Customs to request a refund.

This advice is unpalatable. Here is a provider of luxury goods with a pedestrian approach to customer service. REFUND THE TAXES and stop passing the buck Net-A-Porter!

Improve the customer experience.

N.B A/NZ consumers: Avoid taxes by keeping single online transactions under $1,000. Split purchases to pay the list price.

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★☆☆☆☆

“OK...UNLESS YOU HAVE A PROBLEM!!”

Written on: 09/07/2013

Buy your expensive items from a store. Net-a-porter will not look after you if there is a fault with your item. I brought a biki which I only wore twice before the elastic went - they said it was normal wear and tear! Bergdof..Barneys...they don't treat their customers this way… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM TERRIBLE AT CUSTOMER SERVICE”

Written on: 30/06/2013

extremely dissapointed that they handle returns so poorly. NEVER AGAIN WILL I BUY FROM THEM and definitely advise people to not deal with them. There are other companies that are much better at assisting customers when handling returns such as my-wardrobe.com and shopbop.com. Their claim for handling it so poorly was that they were shipping to Norway, but I have bought from the two companies listed above and the second one is based in the US and I was fully refunded (including duties and… Read Full Review

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Pelchellusa's Comment

Written on: 30/06/2013

was contacted by a senior representative afterwards very attentive to my needs and willing to explain in detail the issues with customs and duties paid to the norwegian govt. I was happy that my concern was taken seriously and that the issue i faced will be put forward to management for them to disclose for customers in the future. I was also given a €50 store credit thus I am willing to give NAP a second chance.

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★★☆☆☆

“Greatly overpriced for Australia”

Written on: 15/04/2013

Great fashion. Great site. But since they decided to give Australia its own site with set prices, it has lost it's appeal. The items are so overpriced compared to the English site. It was fun to know that the Australian dollar rate changed and we made the decision based on price whether we would purchase . Now the price is set and doesn't change. All the fun has gone. This would be ok if it was a good price but it is overpriced. Eg. A pair of boots I like are 370 British… Read Full Review

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Rachelelowe's Comment

Written on: 14/04/2014

You're right- I just checked this! What a shame. I wont buy from them any longer.

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★☆☆☆☆

“slow communication”

Written on: 11/04/2013

I'm very unhappy with the customer service, at first they needed me to add my work/shipping address to my credit card, I did that RIGHT away, and it took them the NEXT day to tell me it didn't work, So I had to call my bank AGAIN and confirmed that my address with related to the card, and than they never let me know if it was OK. Until I checked online the status was "awaiting shipment" and it stayed at this status for another whole day. This delay, delayed my shipment by 2 days, and took… Read Full Review

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★☆☆☆☆

“More expensive than other sites like Revolve Clothing”

Written on: 03/04/2013

Prices are very high now compared to other sites. Plus they change their pricing depending on where you are ordering from - not cool since they charge you a higher delivery charge if you order from the US instead of UK for instance. Used to buy from them all the time but very disgruntled now that see what they are doing with their pricing… Read Full Review

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Milly111's Comment

Written on: 15/04/2013

I agree and have just written a similar review

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★★★★★

“Mr.PORTER”

Written on: 21/03/2013 by SaSa45 (6 reviews written)

Ordered a lovely Oliver Spencer jumper. Arrived quickly and nicely packaged… Read Full Review

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★★★★★

“This site is fantastic”

Written on: 13/03/2013

I clearly recommend you this web site! Everything is cheaper than in shops, you will find a lot of different brand! I 've bought a bag and received it according to the terms of delivery… Read Full Review

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★★★★★

“Great Service”

Written on: 07/03/2013 by Nicole427 (1 review written)

After a long hold from being sold out, I finally order my first pair of Isabel Marant Bekket sneakers for $640 on 3/1/2013 (keep in mind that date fell on a weekend) and recieved them on 3/6/2013. They were just like the picture shown on the website by Net-A-Porter. I absolutely love them and the Customer Service Rep that assisted me was great. She was very nice, patience with me and even commented my shoes. My delivery went well, my items was in tact with no damages, My fit was right on… Read Full Review

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★★★★☆

“Excellent Service But Too Many Unrealistic Products”

Written on: 02/03/2013 by Dress2Impress (1 review written)

Net-a-porter's customer service is outstanding. I've purchased a lot of products from this company and I have rarely, if ever, been disappointed with the service, the merchandise, or the quality of each. It is a VERY reliable place to shop online, if you can afford any of the merchandise. However, net-a-porter's product line and website is largely driven by cutting-edge fashion and trends. Based on the products available and the information provided on the website (e.g., stylists' picks… Read Full Review

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★★★★☆

“Great Sale!”

Written on: 11/02/2013 by LM1968 (2 reviews written)

Bought a Karl by Karl Lagerfeld dress in Net-a-Porter's recent sale. Dress arrived beautifully packaged and in good time. Oh and it fits perfectly thanks to the handy size guide in product information - sometimes a pain to track where other sites keep their size guides! So far so good for me!… Read Full Review

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★★★★★

“Excellent, Fast shipping, Amazing Products!”

Written on: 08/02/2013

Hello everyone, I live in Toronto and ordering something on live is scary. I ordered a pair of Jimmy Choo shoes in a size 4 which are hard to find or get. I read all the reviews on for net-a-porter and even called them as I seemed skeptical to order them per the comments I've read. I thought I would have a headache if I had problems. But, they were amazing. The duty/taxes were not much...when I received them there was no money owing for broker fees to release the package which was great… Read Full Review

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★★★★★

“Perfect Service/Delivery/Choice/Packaging!”

Written on: 07/02/2013 by hayleydubai (1 review written)

I see so many bad reviews and most satisfied customers rarely take the time to write a review. Just the miserable ones! So today Net-A-Porter has made me so happy again i decided to tell everyone all about it! Two times now i have ordered from Netaporter to DUBAI! I am a British Ex-pat living in Dubai. Each time i have ordered from the website i have found amazing choice and just what i need. The first time i took some Christian Louboutin shoes. The payment was swift and within half a day i… Read Full Review

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