House Network Reviews - www.housenetwork.co.uk

Estate Offices, Units 13 & 13a, Radley Green, CM4 0LU
★★★★★
4.7 / 5
95% of users recommend this
  • Value For Money

Description (provided by business)

*We offer a number of different packages, but with our fees starting as low as £499+vat, you can be sure to save thousands of pounds *We employ our own agents throughout the UK on a regional basis. Each agent offers free market appraisals and valuation advice and is fully trained to produce fantastic adverts to give our clients an advantage when on the market. *We list your home on over 100 property related websites including the big 3, Rightmove, Zoopla and Primelocation. *Feel safe and trust us to sell your home. With over 11 years of experience, we offer our clients stability and a high class service. Join over 8,500 happy clients who have saved a combined £41m+ in local agent fees and sell through us.
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Latest Reviews

★★★★★

“Would not hesitate to use again!”

Written on: 30/03/2015 by TraceHopper381 (1 review written)

We would recommend House Network to anyone. A totally professional service and equally as good as any high street estate agent at a fraction of the cost and you have the added advantage of managing your home page details yourself. Your account is kept fully updated so whoever you speak to is up to date with the proceedings and your account manager keeps you informed of all changes via phone or email. it was a totally smooth process from start to finish. Well done to our account manager and all… Read Full Review

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★★★★★

“No Brainer....excellent service and you save loads of...”

Written on: 29/03/2015 by 227Reid (1 review written)

I was a little hesitant to use an online estate agency at first - it being new territory for me on what is afterall a very important transaction. However I have honestly been totally blown away with Housenetwork. Particular credit must go to our account manager who has always been brilliant. She answers queries and questions from us very quickly and acts on any of our instructions very promptly. Even when she is not in the office the rest of the team take over seemlessly. What i have found… Read Full Review

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★★★★★

“You are the best person to sell your own house”

Written on: 28/03/2015 by DestineyJordan63 (1 review written)

Excellent service. Prompt visit with quality pictures. Felt more than capable of arranging viewings for my own home. We accepted an offer on the property within 3 days. We then had the painful experience of dealing with high street estate agents to purchase a property. We can't understand why people are still using these. We came across people who were unprofessional, rude and unreliable. We put several offers in on properties - it felt like the Estate Agent who should have been working to… Read Full Review

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★★★★★

“Very happy with service”

Written on: 25/03/2015

Very happy with the whole service from start to finish. Standards are high in customer service and we are therefore more than happy to recommend this service. We found the information clear & accessible; the photos & house information was far superior to anything we'd experienced from local estate agent; they were prompt, punctual and we were kept informed throughout. Our first (and only) request for a viewing)was two hours after the ad went live and the prospective buyers came round to see our… Read Full Review

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★★★☆☆

“negotiating,yeh right!”

Written on: 19/03/2015 by Hadley316 (1 review written)

we didnt choose hn to market our house and im glad. sadly a house we were interested in that was marketed by hn was over valued by hn who we feel have let the vendors down through poor communication with us as serious potential buyers,they were unaware of who we were when calling,even just minutes later after a phone conversation. so much for dedicated phoneline,we had to go through automated system as if we were contacting them for the 1st time. we also felt they knew little about the current… Read Full Review

By Mreadings

Written on: 23/03/2015

Hi,

Many thanks for taking the time to write this review, as I am sure you will appreciate any criticism whether good or bad is essential for us to grow and improve our business. We are disappointed that you have not been happy with our service on this occasion, and as such have provided a response.

The first point you raise is regarding the price of the property you visited, unfortunately as I do not know which property this is about and you have not raised the complaint with us directly I cannot make individual comment. What I can do however is state that we do offer a free valuation to any client who requires one, using both comparable and local market data. Despite this many clients have a firm grasp and understanding of their local market and know what they can realistically achieve, while others just wish to test the water in the hope of achieving a higher price. Either way we support our vendor’s decisions and will work with them to achieve whatever price they are hoping for.

The second point you raise is in regards to poor communication, which is something I am surprised about; again as I have no property to reflect upon it is hard for me to make individual comment. As an online business we know the full importance of every single call and truly believe that communication is key, which is why we place such importance on personalising the experience from start to finish. Every single one of our properties has a Personal Negotiator, and these Negotiators know their properties inside-out. At the viewing stage you are informed verbally and via confirmation email of who this is, and we even provide you with that Personal Negotiators direct dial contact number. If you do choose to call the main office line you will go through the automated greeting which will direct your call to the relevant department, past that point unless you have noted the Negotiators name you will speak to another Negotiator in our team who will do their best to answer your enquiry.

The third point you have raised is an unfair statement, as ultimately it is not our decision to accept or decline any offer made on any property. The sole responsibility lies with the vendor, and while we do offer full help and advice ultimately it is their decision to make and we will support this 100%.

My final response is to do with your comment on professionalism. All of our staff here at Housenetwork are fully National Association of Estate Agency (NAEA) trained, which is higher than the standards you are used to dealing with at any local agency. Often the Negotiators you will deal with on the High Street have nothing more than a few training days with Head Office, and I know this as I worked for the largest Estate Agency group in the UK for over 4 years. We at Housenetwork fully train and support each and every member of staff in our offices, and pride ourselves on their professionalism and customer service skills.

If you wish to discuss this further do feel free to contact our offices whereby we would be more than happy to discuss the matter. Other than that we do wish you all the best, and hope that you do find a suitable property soon.

Kind regards,

Ashley Elley
Head of Customer Experience

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★★★★★

“Top Drawer Estate Agent”

Written on: 18/03/2015 by PaulZ1 (1 review written)

The level of service we received from House Network has been excellent from start to contract exchange. The quality of photographs taken made our home stand out and helped generate huge interest from potential buyers. Having an individual account manager looking after us has made it like calling a friend when getting an update. Not once have we been left waiting for something to be done. We don't intend moving house again for a very long time, but if and when we do, we'll only be calling House… Read Full Review

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★★★★★

“Brilliant service on a budget!”

Written on: 09/03/2015

Absolutely fantastic service. Compared to the best offer that we negotiated with traditional estate agents, we saved £12,500 on our sale!! As it was, we paid under £800 all-in to get a premium listing on Rightmove, plus listings on Zoopla and Prime Location, which meant we hit a massive audience for a bargain price. Unlike some of the high street estate agents we spoke to, we were also allowed to upload as many photos of our property as we wished (we went for over 40..!) All of our viewers… Read Full Review

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★★★★★

“I was a little sceptical about using an online estate...”

Written on: 05/03/2015 by AmyP21 (1 review written)

I was a little sceptical about using an online estate agent at first, but decided to give it a go and I couldn't have been happier with the service provided. House Network did everything a traditional high street estate agent would do, but at a fraction of the cost. I got a lot of positive comments from potential buyers about the quality of the listing (especially the photos) and the way staff dealt with them when they were arranging viewings. I saved around £2000 in estate agent fees and will… Read Full Review

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★★★★★

“House network ... Brilliant ”

Written on: 24/02/2015 by Di4neb (1 review written)

I was a little dubious about using an Internet agent but I would definitely recommend Housenetwork, our appointed agent was always very helpful and polite, if she couldn't answer a question at the time she would always get back to me promptly, she kept me informed of any updates on our sale on a regular basis. I wouldn't hesitate using House network again. In fact my son is putting his house on the market and he's going to use House network most definitely! Plus the money you save is… Read Full Review

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★★★★★

“Extremely Happy”

Written on: 23/02/2015 by Timothyq229 (1 review written)

I'd never used an online Estate Agency before, but after reading other Testimonials I decided to give it a go. I must say I was pleasantly surprised at the service I received. It was all so easy and very convenient doing it from comfort of my own home. Impressive 28 stunning pictures of my home and slide show. It was advertised on all the big house moving sites, such as Zoopla, Prime Location and right move. I had lots and lots of viewings and eventually sold my home for a great price. I saved… Read Full Review

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★★★★★

“Hylands House Sale”

Written on: 20/02/2015 by jhyland51 (1 review written)

We were very impressed with the service we got from House Network whenever we called with a query and our account Manager was not available one of the team always offered to help us. I personally think the service was better than the high street estate agents We were with a local Agent for 7 months and were very disappointed with the service. We were buying a house through housenetwork and were impressed with the service so we changed to them and sold our house immediately. We saved £6,945… Read Full Review

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★★★★★

“Incredible value -- and amazing service”

Written on: 17/02/2015 by Hopeh338 (1 review written)

We originally had our house on the market with one of the big and well-known high street estate agents, and got nowhere. But we moved to House Network, paid a tenth of the price and got ten-times the service. Photos taken on Tuesday, online on Thursday, six viewings on Saturday and under offer on Monday. But what stands out is the quality of support HN provides. They helped us through the negotiations with our buyers, and then were at hand throughout what was a long and difficult period to… Read Full Review

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★★★★★

“A breath of fresh air”

Written on: 13/02/2015 by AnabelleEngland (1 review written)

Having used a high street estate agent to market our home for a year with little success, we decided to give House Network a go. Instantly we noticed the difference. The marketing literature they produced made our home far more attractive to buyers, generating more viewings, and within a few months we had a sale. We found them very easy to engage with and loved the fact that they regularly contacted us with updates and feedback instead of us having to do the chasing. Best of all, we saved… Read Full Review

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★★★★★

“Get a money off code to save a few extra pounds”

Written on: 11/02/2015 by Alannah221 (1 review written)

We used SKEGPHSVOY for 5% off. Some codes claiming to offer higher % off but they do not work. Moved into our new house a few months ago. We sold the house in late October, after around 6 weeks on the market. We would highly recommend House Network - the whole process was smooth and slick and we felt very smug at the end of it by not having to fork out a chunk of money on commission! High street agents need to book their ideas up… Read Full Review

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★★★★★

“Online estate agents”

Written on: 05/02/2015 by mrtompaget (1 review written)

How people search for their new house is definitely different compared to when we last moved twelve years ago. People go online to find houses now and so using house network is definitely the way to go. We saved a lot of money and because they are open longer hours than "normal" estate agents we got lots of viewing requests at weekends/evenings. Would recommend… Read Full Review

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★★★★★

“Great Service”

Written on: 31/01/2015 by Alamo110 (1 review written)

Decided to use House Network after having two agent appraise my property and thinking what are they going to do for their exorbitant fees besides place an add on the NET. House Network were fantastic low cost great service and the whole process from start to completion only 6 weeks! would defiantly only use them in the future… Read Full Review

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★★★★★

“No brainer!”

Written on: 23/01/2015 by Snaggers76 (1 review written)

It really is a 'no brainer' we've just exchanged on one of our houses and are due to exchange on our second within the month it has cost less than £1700 in estate agency fees to do both. The photographs are excellent and aplenty, the details are devoid of estate agency poor grammar and over use of inappropriate verbs! I was an estate agent and this service was second to none. The staff are friendly, professional an polite. They care, they're interested and they never fail to make you feel… Read Full Review

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★★★★★

“Great service great fees”

Written on: 19/01/2015 by ppGorman116 (1 review written)

Very good service, house network are an estate agent with a difference, the one off fee at the outset and fees thereafter are reasonable and considered. I felt it gave me the opportunity to retain some control over the sale of my property and despite a few setbacks with time wasters and unfortunate sale problems, the staff were always friendly, professional and very helpful. Couldn't fault them. Also their solicitors were very good too… Read Full Review

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★★★★★

“Sold in less than a week with House Network”

Written on: 14/01/2015 by mrsmacp77 (1 review written)

Very impressed with the service received from House Network. The process from my initial queries before appointing House Network, to going live on Right Move was very slick and professional. The photo's taken of our property were much better that we have seen from local estate agents and the property sold within 4 days of going to market. All queries or changes I sent to our Account Manager were answered quickly and we loved the dashboard as we felt we had some control over how our property was… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/12/2014 by 189Fox (1 review written)

From start to finish House Network have been excellent in all aspects from the initial visit for the market appraisal through to the completion of our sale. Our contact  (and the team) have been extremely helpful and have kept us up to date throughout. I would have no hesitation in recommending House Network to friends and family, the process has been seamless. Thank you for a superb service. Mrs Caroline Bird saved £5249 (based on 1.5% agent commission) PS: this is not a system… Read Full Review

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