House Network Reviews - www.housenetwork.co.uk

Estate Offices, Units 13 & 13a, Radley Green, CM4 0LU
★★★★★
4.7 / 5
413
95% of users recommend this
  • Value For Money

Description (provided by business)

*We offer a number of different packages, but with our fees starting as low as £499+vat, you can be sure to save thousands of pounds *We employ our own agents throughout the UK on a regional basis. Each agent offers free market appraisals and valuation advice and is fully trained to produce fantastic adverts to give our clients an advantage when on the market. *We list your home on over 100 property related websites including the big 3, Rightmove, Zoopla and Primelocation. *Feel safe and trust us to sell your home. With over 11 years of experience, we offer our clients stability and a high class service. Join over 8,500 happy clients who have saved a combined £41m+ in local agent fees and sell through us.
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Latest Reviews

★★★★★

“Highly recommend”

Written on: 16/04/2015 by Reeny1980 (1 review written)

We sold our house in less than a week! They are open late and open on weekends, so you don't miss an opportunity for a potential viewing. Very professional, friendly and easy to use. You have your own 'portal' with your own log in and access to all your information, where you can pick your own pictures, change the wording on your particulars if you want and you have your own dedicated person dealing with the whole process. Would highly recommend!… Read Full Review

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★★★★★

“Excellent made my fist buying experience great ”

Written on: 16/04/2015 by Giannik420 (1 review written)

Excellent they kept me posted throughout the whole process and made my first buying experience easy and simple thank you… Read Full Review

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★★★★★

“Excellent value and service: can't go wrong!”

Written on: 14/04/2015 by annaliese10 (1 review written)

I would highly recommend House Network! This is the sixth time I have sold a house, and I can honestly say that House Network have been head and shoulders above any other estate agent I have used in terms of communication, and reliability. The system is so well set up to work with the lifestyle we lead, where we use email on a regular basis but often at snatched points throughout the day: the 'ticket' (this is a means by which you can flag up any queries) that can be sent to your advisor is… Read Full Review

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★★★★★

“Why use a high street agent ever again?”

Written on: 13/04/2015 by Roydom (1 review written)

From instructing HN, to being listed online, took 2 and 1/2 working days. Visit, photos, floor plan, the lot. The portal is a great way to keep in touch for anyone with a bit of Internet knowledge. HN answered each and every query from myself and the buyers with great ease and efficiency. Viewing feedback was chased up, and posted on there too. I couldn't exchange contracts until the new tax year, and so finding a buyer to exchange on April 10th was just about perfect! I'm happy, the buyers… Read Full Review

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★★★★☆

“Really good value - top photos, good response”

Written on: 12/04/2015 by surferdude99 (2 reviews written)

House visit and photography was very professionally executed and gave us lots of control over what went onto rightmove. Selling package was extremely good value for money. Did the job that I wanted done and left me in control :-)… Read Full Review

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★★★★★

“Service and Savings”

Written on: 08/04/2015 by AuntieRachelK1 (1 review written)

House Network outdid the local London estate agencies and saved me about 7000 pounds. Being commission-less ensured a neutral stance. A great value service professionally supported at each level of the sale. Highly recommended… Read Full Review

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★★★★☆

“The days of shady estate agents are over!”

Written on: 08/04/2015

Estate Agents are normally as well regarded as Income Tax Inspectors but I am pleased to say House Network buck the trend! They are helpful, straightforward and perhaps most importantly of all, are exceptionally good value. Based on a typical commission of 1.5% we saved over £5000...which is a fantastic saving. I would not hesitate to use House Network again and would recommend them to anyone… Read Full Review

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★★★★★

“Can't recommend enough!!”

Written on: 08/04/2015

We completed the online forms and payment on Saturday 2nd Jan. Due to our existing commitments and those of Housenetwork we weren't able to get the agent/photographer round till 16th Jan. However, the photographs were sent to us and approved Saturday 17th and we had viewings that day. In fact we had viewing throughout that week and received three offers by Wednesday - one of which we accepted at the purchase price. Our Account Manager was very helpful and communication was constant throughout… Read Full Review

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★★★★★

“Professional, Friendly and fast. ”

Written on: 07/04/2015 by DesmondSmith (1 review written)

So quick and easy to deal with, I wanted a viewing on a bank holiday weekend and the staff made it happen like it was no problem, lf I email and call, they reply or phone back straight away. No hassle or fuss. They were polite and helped me out with advice and things I wasn't sure on… Read Full Review

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★★★★☆

“Very efficient service ”

Written on: 07/04/2015 by Sloaneu498 (1 review written)

Efficient and very responsive estate agent. Available on weekends and on bank holidays to suit the buyer's needs… Read Full Review

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★★★★★

“The future of buying and selling houses”

Written on: 07/04/2015 by Edblankson (1 review written)

Two words!! Ethics and High standards! You put all the traditional agents to shame!! Your business model is the future of buying and selling houses!! I want to sign you on board on a joint agency deal to sell my house Ed Blankson London … Read Full Review

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★★★★★

“Would not hesitate to use again!”

Written on: 30/03/2015 by TraceHopper381 (1 review written)

We would recommend House Network to anyone. A totally professional service and equally as good as any high street estate agent at a fraction of the cost and you have the added advantage of managing your home page details yourself. Your account is kept fully updated so whoever you speak to is up to date with the proceedings and your account manager keeps you informed of all changes via phone or email. it was a totally smooth process from start to finish. Well done to our account manager and all… Read Full Review

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★★★★★

“No Brainer....excellent service and you save loads of...”

Written on: 29/03/2015 by 227Reid (1 review written)

I was a little hesitant to use an online estate agency at first - it being new territory for me on what is afterall a very important transaction. However I have honestly been totally blown away with Housenetwork. Particular credit must go to our account manager who has always been brilliant. She answers queries and questions from us very quickly and acts on any of our instructions very promptly. Even when she is not in the office the rest of the team take over seemlessly. What i have found… Read Full Review

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★★★★★

“You are the best person to sell your own house”

Written on: 28/03/2015 by DestineyJordan63 (1 review written)

Excellent service. Prompt visit with quality pictures. Felt more than capable of arranging viewings for my own home. We accepted an offer on the property within 3 days. We then had the painful experience of dealing with high street estate agents to purchase a property. We can't understand why people are still using these. We came across people who were unprofessional, rude and unreliable. We put several offers in on properties - it felt like the Estate Agent who should have been working to… Read Full Review

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★★★★★

“Very happy with service”

Written on: 25/03/2015

Very happy with the whole service from start to finish. Standards are high in customer service and we are therefore more than happy to recommend this service. We found the information clear & accessible; the photos & house information was far superior to anything we'd experienced from local estate agent; they were prompt, punctual and we were kept informed throughout. Our first (and only) request for a viewing)was two hours after the ad went live and the prospective buyers came round to see our… Read Full Review

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★★★☆☆

“negotiating,yeh right!”

Written on: 19/03/2015 by Hadley316 (1 review written)

we didnt choose hn to market our house and im glad. sadly a house we were interested in that was marketed by hn was over valued by hn who we feel have let the vendors down through poor communication with us as serious potential buyers,they were unaware of who we were when calling,even just minutes later after a phone conversation. so much for dedicated phoneline,we had to go through automated system as if we were contacting them for the 1st time. we also felt they knew little about the current… Read Full Review

By Mreadings

Written on: 23/03/2015

Hi,

Many thanks for taking the time to write this review, as I am sure you will appreciate any criticism whether good or bad is essential for us to grow and improve our business. We are disappointed that you have not been happy with our service on this occasion, and as such have provided a response.

The first point you raise is regarding the price of the property you visited, unfortunately as I do not know which property this is about and you have not raised the complaint with us directly I cannot make individual comment. What I can do however is state that we do offer a free valuation to any client who requires one, using both comparable and local market data. Despite this many clients have a firm grasp and understanding of their local market and know what they can realistically achieve, while others just wish to test the water in the hope of achieving a higher price. Either way we support our vendor’s decisions and will work with them to achieve whatever price they are hoping for.

The second point you raise is in regards to poor communication, which is something I am surprised about; again as I have no property to reflect upon it is hard for me to make individual comment. As an online business we know the full importance of every single call and truly believe that communication is key, which is why we place such importance on personalising the experience from start to finish. Every single one of our properties has a Personal Negotiator, and these Negotiators know their properties inside-out. At the viewing stage you are informed verbally and via confirmation email of who this is, and we even provide you with that Personal Negotiators direct dial contact number. If you do choose to call the main office line you will go through the automated greeting which will direct your call to the relevant department, past that point unless you have noted the Negotiators name you will speak to another Negotiator in our team who will do their best to answer your enquiry.

The third point you have raised is an unfair statement, as ultimately it is not our decision to accept or decline any offer made on any property. The sole responsibility lies with the vendor, and while we do offer full help and advice ultimately it is their decision to make and we will support this 100%.

My final response is to do with your comment on professionalism. All of our staff here at Housenetwork are fully National Association of Estate Agency (NAEA) trained, which is higher than the standards you are used to dealing with at any local agency. Often the Negotiators you will deal with on the High Street have nothing more than a few training days with Head Office, and I know this as I worked for the largest Estate Agency group in the UK for over 4 years. We at Housenetwork fully train and support each and every member of staff in our offices, and pride ourselves on their professionalism and customer service skills.

If you wish to discuss this further do feel free to contact our offices whereby we would be more than happy to discuss the matter. Other than that we do wish you all the best, and hope that you do find a suitable property soon.

Kind regards,

Ashley Elley
Head of Customer Experience

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★★★★★

“Top Drawer Estate Agent”

Written on: 18/03/2015 by PaulZ1 (1 review written)

The level of service we received from House Network has been excellent from start to contract exchange. The quality of photographs taken made our home stand out and helped generate huge interest from potential buyers. Having an individual account manager looking after us has made it like calling a friend when getting an update. Not once have we been left waiting for something to be done. We don't intend moving house again for a very long time, but if and when we do, we'll only be calling House… Read Full Review

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★★★★★

“Brilliant service on a budget!”

Written on: 09/03/2015

Absolutely fantastic service. Compared to the best offer that we negotiated with traditional estate agents, we saved £12,500 on our sale!! As it was, we paid under £800 all-in to get a premium listing on Rightmove, plus listings on Zoopla and Prime Location, which meant we hit a massive audience for a bargain price. Unlike some of the high street estate agents we spoke to, we were also allowed to upload as many photos of our property as we wished (we went for over 40..!) All of our viewers… Read Full Review

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★★★★★

“I was a little sceptical about using an online estate...”

Written on: 05/03/2015 by AmyP21 (1 review written)

I was a little sceptical about using an online estate agent at first, but decided to give it a go and I couldn't have been happier with the service provided. House Network did everything a traditional high street estate agent would do, but at a fraction of the cost. I got a lot of positive comments from potential buyers about the quality of the listing (especially the photos) and the way staff dealt with them when they were arranging viewings. I saved around £2000 in estate agent fees and will… Read Full Review

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★★★★★

“House network ... Brilliant ”

Written on: 24/02/2015 by Di4neb (1 review written)

I was a little dubious about using an Internet agent but I would definitely recommend Housenetwork, our appointed agent was always very helpful and polite, if she couldn't answer a question at the time she would always get back to me promptly, she kept me informed of any updates on our sale on a regular basis. I wouldn't hesitate using House network again. In fact my son is putting his house on the market and he's going to use House network most definitely! Plus the money you save is… Read Full Review

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