House Network www.housenetwork.co.uk

House Network www.housenetwork.co.uk
★★★★★
4.7
96.0% of users recommend this
  • Value For Money

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Latest Reviews

“I paid for a premium letting package. Problem 1) I was...”

★☆☆☆☆

written by Northgo322 on 17/11/2017

I paid for a premium letting package. Problem 1) I was told on the phone before I purchased that a local agent would keep hold of the house keys. Instead, they installed a key safe at the property WITHOUT my consent and left the keys in there. Problem 2) They didn't communicate properly with the tenants about my guarantor requirement. When I challenged my agent, she started making things up which were untrue. Problem 3) The advertised that they would provide a "professional tenancy agreement". It turned out the agreement was a FREE DIY template from National Landlords Association. This is clearly misleading as anyone can download that template online and a DIY template is anything BUT professional. It does not serve the purpose whatsoever as there is no wording about guarantor in that template. Problem 4) They stated on the website "Once we've made sure you've got the perfect people, we'll organise for the signing of the contract to take place and explain all of the terms and conditions. Our excellent service means that you can confidently leave it all to us when putting your property to rent on the market." It turned out that they would only arrange the landlord and the tenants to meet and sign the agreement. In reality, they only ask the landlord and the tenants to sort it out ourselves as they have given us our contact numbers. This is completely different from what they advertised. I can clearly NOT just "leave it all" to them!! I made an official complaint but was denied by the manager. I had to open a case with Paypal and got 25% refund.

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“waste of money!”

★☆☆☆☆

written by snodagrin on 16/02/2017

we had our house for sale with them for months,money up front of course...all we really got was a couple of weekly e mails with statistics on,as far as selling the house went,we had to revert to a high st agent. I wouldnt reccomend - a fair bit of money for nothing really.

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“Efficient and Friendly Service”

★★★★★

written by patrickgale on 25/08/2016

A very efficient and friendly service - the online portal works and is pro active in promoting actions necessary to a smooth process. Good co ordination between sales and legal.

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“Simple swift service”

★★★★★

written by Jarnold21767 on 09/03/2016

We just had a great experience using the Housenetwork. It was our first time using an online estate agent and we would not hesitate to use them again. The staff were efficient at all times, friendly yet professional and always made us feel like ours was the only case they were dealing with. If we had a query it was always dealt with promptly and we were kept informed at all times. I would highly recommend them.

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“Excellent Service”

★★★★★

written by AngelaK6 on 14/02/2016

I have used Housenetwork 3 times and I am still very impressed with their service. They are so much better than a normal High Street agent (open longer hours, constantly update you and email updates) and much better value for money. The staff are very helpful and friendly and always kept me updated. I have already recommended them to friends.

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“Fast and easy”

★★★★★

written by 478James on 25/01/2016

Sold within 2 weeks! I found the service to be really quick an efficient. I would always know immediately when somebody wanted to view the property and was able to easily get them all booked in around times to suit me. I knew I could always call in to speak to someone directly and the response times to queries on-line were fantastic. All in all it was a really helpful, professional service that I would recommend to anyone.

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“BRILLIANT & FIRST CLASS SERVICE”

★★★★★

written by GAZZA56 on 19/01/2016

Used house network for the first time to buy a property off them brilliant and first class service would never use a high street estate agent again will recommend them to family & friends in the future

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“A great experience”

★★★★★

written by BrynnCarr20 on 08/01/2016

Fantastic professional and efficient experience with a sale agreed in 3 days. Even once the sale was agreed our dedicated advisor kept on top of the process every step of the way keeping us informed with weekly catch up calls at a time convenient for us. The fixed fee saved a considerable sum against quotes from high street agents of between 0.9% and 1% plus VAT and we received a further discount on the £599 fixed fee as we were introduced by friends who had used the service too. We would never have considered an internet agent without hearing the experience of our friends and we are so pleased we used this option. They did everything we expected a high street agent would do with an exceptional level of service for a fraction of the cost.

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“Excellent company, brilliant service”

★★★★★

written by on 08/01/2016

I had never used an online Estate agency before, so I was a bit worried about how it all worked. However from start to finish House Network were absolutely brilliant. Previously I had the property on with a normal estate agent and we got hardly any viewings. Within 3 weeks with House Network we got loads of viewings and the house was sold for a great price. At every step of way House Network provided excellent support and communication. I got plenty of notice for each viewing and feedback afterwards. I cannot recommend them more highly and I will never be using a high street estate agent again!

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“Would definitely recommend HouseNetwork ”

★★★★★

written by on 07/12/2015

We have just sold our house though the Housenetwork and they have been fantastic. I would definitely recommend them to people. They saved us tens of thousands of pounds and were highly professional. The photos they took of our house were brilliant, they answered the phone promptly and dealt with queries quickly and efficiently. Never going to use a high street estate again!!

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“Great but do your homework”

★★★★☆

written by HeatherLondon on 10/11/2015

This was my first time selling a property, and overall, I was very pleased with House Network. I opted for a premier negotiator package. PROs: Fantastic customer service, simple and easy-to-use online platform & 100% control over how my property was marketed and sold. Doing the viewings myself was extremely beneficial and allowed me to make an educated decision on who I felt would be reliable/keen enough to follow through with buying my property. CONs: **Lack of sales negotiation strategy support: In hindsight, I could have been more bullish with my sale price/negotiation, and although House Network did answer all my queries, I wish I had had more professional strategic guidance from House Network. **Users need to do their homework: Users still need to be savvy about pricing their property appropriately as House Network will not be as familiar with your local area. **Getting full details of buyer: Make sure House Network get full details from the buyer. It was not until much later after accepting an offer that we learned our buyer was taking a 95% mortgage, which could have jeopardised the purchase of our home. Thankfully, it didn’t, but it caused a lot of worry. To be honest though, I’ve heard a lot worse about high street estate agents, and especially considering the thousands of pounds we saved in estate agent fees, I'll definitely be using Houenetwork when we decide to sell our new property.

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“Great value and service”

★★★★★

written by tuloula on 31/10/2015

I am really glad that I chose to use Housenetwork. They have been professional and helpful throughout what turned out to be a fairly arduous property sale; my requests were always followed up on quickly, and I found the online system easy to use and very efficient. Of the potential buyers who came to view the property, several mentioned that they preferred being shown around by the owner instead of a clueless agent. I don't feel that I have lost out at all compared to a traditional agent, and the cost saving has been significant.

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“Excellent service Speedy sale”

★★★★★

written by WendyB74 on 31/10/2015

I was unsure whether to use an online agent or high street so I spoke to both. I chose house network as the initial guy I spoke to was really helpful in answering my questions and made me feel I could trust them to sell my house. I live 300 miles away from where the house was being sold so was concerned about conduction visits etc however with the support of the sales team we agreed time and dates which suited me and all viewings were completed. I was warned by high street agent that online agents weren't good at sales progression no once you were sold stc I would be left high and dry. This couldn't have been further from the truth. The support right up until completion was excellent (slight delay right at the end as my sales negotiator left the company but nothing to worry about) I would highly recommend them, the savings I made in excess of £3k was a great bonus, the easy on line system to manage the photos of my house and some good involvement in writing the blurb all helped to make me feel like I was being listened to.

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“No brainer!!”

★★★★★

written by tarunsawhney on 19/10/2015

Initially I was very apprehensive with appointing an Internet agent to market my house as it was a bit disruptive for me but my concern faded straight after the first visit when the person I dealt with from House Network came over to take pictures. The house was on the market in under 24 hours across all major property websites and my phone started to ring straightaway. Mathew who was our personal negotiator qualified the viewers before arranging the viewings and kept us informed regularly. The result was better than expected as the sale was agreed in under 3 weeks. There on the sales progression team kept us informed with the progress and a special mention to the other person I dealt with who did a fabulous job. Choosing House Network is a no brainer as I saved over £4500 over a high street agent.

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“ Brilliant service ”

★★★★★

written by Lucyj12 on 14/10/2015

Fantastic service. Can't believe how efficiently and smooth the sale went. Really pleased with the money we have saved. Thank you House Network.

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“Great value, great service”

★★★★★

written by tommackley on 12/10/2015

Highly recommended both as a house seller and as a buyer! The selling process was easy. You have to do the viewings yourself but this is an ADVANTAGE! If you do just a little bit pf preparation you can give a far better viewing of your home than any agent. You will know the history of your house and its neighbourhood. You can explain all the good stuff with confidence and honesty. As a buyer I preferred to view HouseNetwork properties because I could usually arrange evening & weekend viewings with owners (traditional estate agents aren't so keen) and I'd get the meet the owner straight away. And they're much cheaper! Use this code: SOCRREWXGS for an extra 5% off.

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“excellent service. ”

★★★★★

written by mrprt86 on 09/10/2015

We were very happy with the service provided by Housenetwork, they were very helpful and kept us updated. We didn't expect this kind of service from an online estate agent so will definitely recommend to friends and family and come back to you in the future for further property needs. Everything exceeded my expectations from an online estate agent.

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“The service was first class and it couldn't be...”

★★★★★

written by philbamping on 05/10/2015

The service was first class and it couldn't be faulted. From the initial introductions and photographs, we were provided with regular updates, regarding potential buyers, offers and finally the selling process with solicitors. We didn't have to chase once for any information. House moving is stressful enough as it is, so to take out this complication was a great relief. Thanks to all involved at HouseNetworks.

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“Selling your own house - you can with House Network”

★★★★★

written by ugDuffy365 on 26/09/2015

We had previously been on the market for some time and to an extent has left the estate agents to get on with it, but this left us without any data or evidence on which to base our marketing and selling decisions. We found that the feedback through House Network, both in the form of enquirer/viewing feedback and web stats has been particularly helpful to our sales strategy. I also quite liked meeting with enquirers to get first hand ideas of the selling potential and how that feedback could help with marketing, and the clear and timely communications from my personal sales advisor or whoever was covering for her. I would also add that prior to signing up with House network, I did a thorough search of both local and internet options and yours was chosen on the basis of what, in our view, would be the most effective service - and you haven't disappointed.

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“Don’t feel nervous about it, Just do it.”

★★★★★

written by GavinTh on 24/09/2015

I was a bit sceptical to try an online estate agent, but I’m glad I did as they saved me thousands in extra and needless fees. I was going to use a main high street estate agent, but after looking at the contract that they tried to get me to sign I thought there’s no way I’m going to sign that, so I looked online for alternatives. Housenetwork offered a good package and after looking online at reviews I decided to try them. No sole selling rights contracts to sign, I just paid upfront fees then didn’t have to pay any commission on completion of the sale. They advertised my house on the big portals and had a great response straight away. My house sold over the asking price within 5 days of it going live. They were great from start to finish and will definitly use them again.

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