Pets R Wright, Preston, Hull Reviews

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Pets R Wright, Preston, Hull
★★☆☆☆
2.3
36.0% of users recommend this
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Latest Reviews

“unhelpful and misleading, pets not priority ”

★☆☆☆☆

written by Birdyboyhull on 18/05/2017

Bought a parrot from them, told it would live 10 years. Read up on the breed and actually can live up to 25-30 years. Feel very mislead. Parrot had missing feathers and we were concerned. We understand they can moult but the bird was plucking. we phoned for advice and asked if they could provide us with details of the breeder or aviary where we could rehome it as we felt it needed interaction with other birds and was distressed and bored. We didn't want a refund on the bird, just some help on where to go next. The lady was dismissive and unhelpful. I think she thought we wanted the money back, we didn't. We just wanted a nice happy home for the parrot. Got told we don't help with rehoming. All I wanted was a phone number or website of someone who could help us and the bird. She just said sell it yourself. My partner phoned back to speak to her asking if she could help or take the parrot back, seen as her husband was an expert on birds and breeding them etc, just to be told you are not bringing the parrot back to us, if you do I will call the police!!! Disgusting behaviour and attitude when all we wanted was the best for the parrot and some help and advice from someone more knowledgeable supposedly with contacts with breeders who could have helped. Never entering the premises again. Animal lovers??? Never in a million years!! If that was me I'd have gone out my way to help the customer but she didn't care less.

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“poor tropical fish”

★★☆☆☆

written by bobandjo on 26/05/2016

Bought 5 tropical fish from this shop at just over £15. After two days in my community tank I noticed that 3 of the said fish had white spot. The infection was so bad , and even after treating them, it has wiped out my whole tank. I will not be buying from them again.

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“violent owner when you comment on animal welfare”

★☆☆☆☆

written by ErinKearney441 on 17/05/2016

Visited the store today, saw chicken in a hutch that was suitable for a maximum of 6, had around 30 chickens in squashed side by side with no space to move. said to my partner that's way too many in there, the owner overheard me, a small women and said we know nothing (by swearing) all and was asked to leave. She did this in a violent manner, threatening with police action and when my partner had her phone in her hand to read a text message she went to snatch her phone from her hand and pushed us out the shop.

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“Should be ashamed of themselves ”

★☆☆☆☆

written by Little129 on 09/01/2016

Bought three gold fish as part of my ten year olds Christmas present, purchased the fish on New Year's Eve it is now the 9 th of January two have died and one does not look well at all. Followed all instructions in regards to water conditioner and aquarium setup, Still this did not increase the length of our fishes lives. After doing a little digging on the internet I recently found that pets r Wright is NOT the place to go if you want quality and service. Pets r Wright ..... Pets R This website will not allow me to write what I really think I personally will never darken their doorstep again. Well done for breaking the heart of a ten year old little boy.

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“I have bought rabbits and I go often ”

★★★★★

written by Kempfg283 on 22/11/2015

I purchased two male rabbits, only one turned out to be female. I ended up with babies but as an owner of these beautiful lion head rabbits I got it spayed and kept the babies until they where old enough to leave their mum. I didn't complain as I enjoyed the experience with little bundles of fluff running around. I've been going for years to this store, the staff are very friendly and helpful. My boys love going to see all the small fluffies and I always come away with new toys for my pets. Great value for money on all aspects.

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“Appalling”

★☆☆☆☆

written by kfStephenson116 on 01/11/2015

I was totally appalled today, this is the first and last time that I have been to this place. I have never seen anything so bad, the state of the poor fish are in their either dead already or nearly dead. It is disgusting im very shocked that this company are aloud to stay open. The whole was dirty and smelt awful. The poor other animals I didn't look closely at them but I can imagine what they are like. My little boy was upset seeingall of fish look as bad as they did. The water in the tanks was grey and so dirty.

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“THIS SHOULD NOT BE SHUT DOWN”

★★★★☆

written by Steve.Eggleton on 16/10/2015

I've been reading these poor reviews, I think these costumers may of got out the wrong side of the bed. I have been visiting Pets R Right for years and I am a lover of animal of all kinds, I keep tropical fish and I have a GS dog, the staff that work there are polite and if you need advise they give you their undivided attention. I buy dog food and sometimes toys, fish food and ornaments for the tank and I have NEVER had diseased fish... They get the thumbs from me :-)

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“they have such knowledge and really care”

★★★★★

written by 404Moore on 16/10/2015

I have visited Pet R Wright a few times now and found that I am never let down. The staff are pleasant and really know there stuff, the owner's are cheerful and polite. I came in to buy some fish and new filter for my tank and a young lady helped me understand the type I needed for my tank and showed me how to clean it regularly. She told me they just had a delivery of fish and they all seem healthy, but if we had any problems over the next 24 hours to give her a call, the fish were fine and seemed to have really brightened up my tank, and it's never been cleaner! My dog loves it there too, she always gets a treat and a cuddle from the staff. If you want a personal service, shop here! Seen lots of new info on there facebook page too, someone must of started paying attention to it again :)

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“I love this shop!”

★★★★★

written by ijCallahan391 on 13/10/2015

people may say this shop is horrible but they are rather wrong! I come in to be welcomed and asked if I would like help, they tour me around their clean healthy shop. Telling me all the things I need for the pet and they are awesome! They let you play with there cute rabbits and birds. People are saying it is bad because they have probably offended the shop in some way, making the workers mad because they know their shop is amazing which it is!

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“Money maker!”

★★☆☆☆

written by Anna408 on 09/10/2015

I visited Pets R Wright on a number of occasions... The old man that owns it is not interested in the welfare of his animals or who buys them. He is very over priced. He even followed me around the shop asking me to breed my Giant rescued rabbits so he can sell them. Said I'll give you £30 for good colours! I found him very foney and greedy. I shall never go again...

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“SHUT THEM DOWN.”

★☆☆☆☆

written by Mommajay on 25/08/2015

If I could give them less than 1 star I would. Visited this store today with my two daughters aged 3 & 4 looking to buy fish. They had many empty tanks (thankfully) and the ones that had fish in were either half filled with dead fish or fish with what looked to me like fin & tail rot. They also had 3 dead fish that i saw in the large pond like tanks, one of which must have been dead for some time as its eyes were gone and it was starting to rot. As i was leaving the store i asked a member of staff if the tanks shared the same water and mentiones the fin & tail rot. She couldn't or wouldn't tell me about the tanks but said the fish had been treated that worning. Having experienced the problem myself this must have been their first dose of treatment and the severity of the disease indicated they'd had it for some time. When i mentioned about the amount of dead fish and how it had distressed my children she couldn't have cared less. I was going to get in touch with the management of the company as a courtesy rather than give them a bad review as I thought maybe it was a new member of staff or she was having an off day but having read other reviews i am certain i would be wasting my time and i am just counting my lucky stars that I had such a bad experience prior to purchase. PLEASE PLEASE PLEASE CAN SOMEONE GET THIS PLACE SHUT DOWN. I THOUGHT THERE WERE LAWS AGAINST CRUELTY TO ANIMALS!!!!!!!!

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Shell1984's Response to Mommajay's Review

Written on: 01/11/2015

I agree this place should Definitely be shut down. I have been today the state of the fish is absolutely appalling, they is dead fish and the ones that aren't dead look it. Very sad to see this today. The place had an aawful smell very dirty. Nobody should buy anything from here. Also the old man that owns it is very off putting I wouldn't ask him anything. Very unprofessional and the fact that they don't care is dreadful.

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“Pregnant guinea pig!!”

★☆☆☆☆

written by JanjanN on 08/06/2015

bought a female guinea pig 8 weeks old, the last female. Settled her at home great. After time we noticed the kicking from what looked like babies! We recognized the signs because this happened to us before from pets at home-stone ferry(incedently pets at home were ace- paid vet bills £138 and loaned us an extra cage and offered to buy back the offspring) So when I went back the pets r wright I was shocked at the "response" !! The owner said we use reputable breeders and she said "I would be very surprised if she is having babies" she was extremely rude and obnoxious and walked away from me while I was talking to her!!! I think we're on our own this time! Awful experience .... I'm not a guinea pig breeder I wanted them to accept responsibility ... Not a chance!! Bad pet shop!!

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Jaysrdn's Response to JanjanN's Review

Written on: 16/10/2015

I know the staff have changed since this time due to bad service and attitude, but most let shops have this policy. Pets at home are a massive business that can afford to take risks on outside breeders. The guinea pigs are so young, it's difficult to sex them at that age and be 100% .. i think giving this pet shop a bad review is way over the top

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Janjann's reply to Jaysrdn's Comment

Written on: 19/10/2015

This is my review and I am entitled to my opinion (as you are entitled to yours.) This is what happened to me and and I placed my review against the circumstance that happened. If you read my review I was appalled at the response - the arrogant attitude the fact that as a business you would walk away from a customer during an amicable conversation because you dont like what happened. That's rude by my book and not a manner in which to conduct business. It was embarrassing, as all I wanted was for the shop to accept responsibility.
I'm not going to lie and say I had a great experience - I didn't, I got 3 extra guinea pigs that I didn't want - again!! Don't tell me what is and isn't 'over the top'.goodness me!!
You say they've had a change of staff.... Excellent I hope they've been on a customer management training course... And good luck to them in the future... The only way is up!!

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“don't buy gerbils from there!!!!!!!!!”

★☆☆☆☆

written by on 15/05/2015

I was given bad advice which lead in to 1 of our gerbils been attacked (we had 3 females, which were forced into buying as we only wanted 2!)in front of my 10yr old which she told me was not her problem! the staff were happy when i was buying but when i asked for a refund she told my auntie to shut up as she did not buy them she told me she would not refund me for the gerbil even though i was told i could have a refund within 14 days then 12 days later she still wouldn't, i was shouted at by the manager, she was very rude and when i was trying to be polite and sort things out she walked away from me, she would not show me a copy of my own recipt when asked I've always bought pets from there..never again!!!! When my partner spoke to staff on the phone he was told to bring the gerbil back but when we did they said he never told him that and said they would never say that because they don't refund live stock because of quarantine & she wouldn't mix her stock but the cage i bought the gerbils from was still empty!! she came up with every excuse possible not to refund me

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“Fish Have growths and obvious diseases!”

★☆☆☆☆

written by Blakedr128 on 11/05/2015

I was shopping in Pets r Wright looking for a goldfish for my son and in the tanks the goldfish were covered in some kind of disease! They hadn't even tried to hide the fact they were dying in the tanks half dead fish being swished about! On looking closer they had long 'spikes' or 'worms' growing out of them some were protruding out of their eyes. A member of staff came to see if I wanted any help so I asked about the fish and she rudely looked right through me and said they will get sorted, she obviously knew there was something wrong with them with how she reacted to me! We went back a few weeks later and he fish were still in the same state! It turns out the lady I spoke to was the owner so there's no hope for the poor fish!

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“Don't buy Hamsters from here”

★☆☆☆☆

written by 244McKinney on 17/04/2015

For 25 years I have bought hamsters from here and would have recommended them to anyone with the majority of them living to three, four even five years. However a few years ago we bought another and after one year had to have him put to sleep as he developed many tumours. I put this down to a sad but one off occurrence. Last November we decided to get another one and also got one for my mum at the same time. Sadly within five months both have had to be treated and died as a result of tumours. All three were from the same breeder. We will not in the future be returning here for anything. And my advice to anyone wanting a healthy long living family pet is to stay clear of this pet store.

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“Dont buy the fish”

★☆☆☆☆

written by flMcCaffrey103 on 23/01/2015

Bought 5 fish from there on the sunday. Went to work monday and when i got home they were dead. I rang and was told that they will replace the fish with other fish ( ive had me tank set up ages by the way ) so i said i wanted my money back and the woman said no???? Its not been 24 hours??? So there prepared to give me 5 more fish which may have a disease but not my money back. Now thats fish and animal care at its best for me.

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“brilliant”

★★★★★

written by lozzaloo on 19/09/2014

I went to purchase 2 turtles for my son. Even though we turned up just before closing time the staff were ever so polite and helpful with what i needed. They gave me plenty of advice help hints and tips for looking after the turtles. The service could not have been better especially as it meant they had to close shop a bit later, they had answers for all my questions and believe me I asked them loads due to been the first time I had ever owned turtles. very very informative especially when some pet shops have just advised me to look up the animals care online.

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“Years”

★★★★★

written by Nicholsonsw200 on 18/09/2014

Been going to Pets R Wright for years now great staff great Knowledge never a problem always willing to help What more can I say Apart from fantastic service Great products Great bargains

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“no knowledge”

★☆☆☆☆

written by Jadyn17 on 15/08/2014

After standing around for about half an hour i was patient enough to only ask a question regarding a pair of fish. I finally got seen to after mopping the floor was more important,and asked how these fish would get a long in a cichlid tank these were red tailed marble catfish and the reply was "ermmmm i don't know much about them but i'd say yes! As they had been with other fish for 3 weeks now" bought the lovely pair only costing 7 pound which wasn't the problem as i let them sit for the reccomended time i let them in and they scurried into their hiding places they were both eaten by the morning! Owners wanted nothing to do with me just a general complaint its my own fault for trusting someone that seems better suited to mop the floor! Google your fish if you plan to purchase from here!

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“best budgies ever”

★★★★★

written by Johnson175 on 08/07/2014

I bought a budgie from Pets r Wright 4 years ago. Its fantastic its one of Geoff Capes . Its bright yellow its name is casper. Casper sings , talks more then he does chirp , He has brought great joy to us. He came onto my finger the very first day we bought him. If you want the best go to Pets r Wright. Casper is on utube under the worlds best singing budgie . Wishing you a merry christmas xx

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