We have had 2 of these hot tubs. The first one was no end of hassle as the heater/pump units kept breaking. Having said that Bestway were happy to keep sending us replacements. We bought an updated 'VEGAS' version in 2013 which is far better. We have had no heater/pump issues, the fiddly zip cover has been changed to an adjustable push lock affair which is far easier and I think they have done a good job of addressing the faults on previous models. These hot tubs are not a lot of money so are good value for what they are. However dont expect a pulsating massage as it is just an air blower that makes the water bubble. It's a good way of seeing if you would use a hot tub frequently enough to justify investing in a proper one which is what we are now going to do. One word of warning...... there is no insulation on these tubs so its the air in the lid and sides that is used to keep any heat in so they can be quite pricey to keep re heating to the full running temperature.

In our haist to to get our hot tub up we screwed the filter on the wrong outlet. This should have been a case of unscrewing and correcting but sadly this was not to be. We emialed after care asking how much a spare filter and outlet would be and they sent it out free of charge. Amazed so far!

I've just bought myself the new premium lay z spa which is the cheaper model, and it is much better than I expected. Fairly quick and easy to set up, within 24 hours we had it filled, warm and working. The only downside is the unreliable weather and you have to be careful not to let the water freeze in it during Winter, but we have put ours in a gazebo which works a treat. Looking forward to spending our Friday night in the tub with a glass of red!

I bought one of these spa's three years ago and it was excellent until the heater packed in working. After searching for a replacement it seems everyone was having the same problem. If you sort this heater problem out and offer a reasonable repair service i would purchase again without any problem. You have a great value for money product i would buy again just sort the heater problem out. A quality product that maybe is not designed for the kind of use it was subjected to under my ownership (Used Daily in all weathers) (Gazzebo protection over & around the unit raised on decking). But during its two year use it was a excellent product that delivered what it ewas suposed to do until the heater failed. The Customer Service was excellent when the tube seam split(replaced within two weeks)in the 12 month purchase period. Mr Harrison UK

Hi, I bought my laz-y-spa last summer after buying another type of portable spa for my villa in Spain which I've used for the past 2 years. I missed it so much when I got home to the UK that I bought a laz-y-spa. I love it and so do all the visitors who come round to use it! I got my laz-y-spa out of the box 2 days ago and it went up like a dream after it's winter break. It is all working perfectly. My only criticism is the zipped cover which doesn't work. I use another cover but surprise, surprise Bestway have now bought out a new one, after obviously realising that the zipped one "isn't fit for purpose" but want to sting us for near on £80 for it (my only criticism). It is like our cover in Spain which works perfectly. FROM: Annie in Romsey. PS. To the person who enquired - the spa does cut out after 24 hrs and it says so in the instructions and that is why we empty it before we go to Spain and do the same in Spain when we come back to the UK.

WE were given our lazy spa second hand 3 years ago. Before coming to us it was left outside in all weathers. Amazingly it still worked and has given us loads of fun. Even had a spa in the snow!

We bought ours in the summer of 2009, and have certainly had our use from it. We have friends come round in the summer and they think its great fun. As someone else said, its only£300, so its a bit unfair to expect a Gucci spa when youve been shopping in Primani. Cant wait for the summer !! Party party !!

I have bought 2 lay-z-spas (one round and one oval) from ebay very cheap. I knew the heaters were'nt working in the pump so I simply bought a 3kw swimming pool heater and connected it in-line, it works a treat (even better that the internal heater)!

Just put just put up our spa this weekend and found it fairly easy and quick and the video was a great advantage. Took about an hour to fill we heated it overnight and come the morning it was luke warm and up to 104f (the highest temp) by mid afternoon. When hot it is lovely, just like a warm bath. Have used it twice already! Very impressed so far, but we are wary of other reviews regards the pump so are keeping it covered in the rain to keep moisture from the pump.
Were worried about noise of the pump in other reviews but this is only when running the jets, not when heating/filtering.

Overall very happy with our purchse and great fun for the money.

I thought the Lay-Z-Spa was a great idea and was so excited when I first got it working. We bought the round one as it would fit our terrace perfectly! It was fine for a couple of weeks and then our pump started to get condensation in the display and not work like before. We went back to Homebase where we had bought it and they advised us to call the Bestway Aftersales support team as our spa was in warranty having only bought it about 2 weeks before - which we did - and they were really great. We had to provide proof of purchase etc but it was simple and they delt with our enquiry really quickly. We've since had a replcaement sent out and everything is working as it should, we are so glad we didn't opt for a refund now. I would still reccommend this to freinds - it would stop them coming over to use ours!!!

all I would say is that if you do have problem - go to Bestway Aftersales Support as they are really helpful!

I bought the Lay-Z Spa last December and have had absolutely no problems with it to date. Having read the other reviews since purchase I was concerned so I called Bestway support for advice. They were really helpful with my enquiry and have put my mind at rest. The lay-z spa is still one of my top purchases and am looking forward to making the most of it this summer!

i bought the new premier series 3 best way spa hot tub in feb 2010 and what can i say its awesome the family love it i even set it up in the snow at -5 and it worked great, the only problem which i have found with it is the zip has broken for the lid which is needed to heat up the water, but it still heats up fine with it just rested over the top, im waited to hear back from them to replace it which they said they will no probs, i also went on ebay and bought some osram dot it under water lights which are about £3 each they make the tub look amazing at night. i got mine from drinksstuff excellent service very helpfull staff.