Kingston Communications Reviews - www.karoo.co.uk

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★☆☆☆☆
1.3 / 5
139
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Karoo terrible”

Written on: 21/05/2015 by Sheridan257 (1 review written)

this has to be bar far the worst ISP in the country, continuously droping the connection and very poor speeds, we where told we would be getting about 13mbs and instead on a regular basis we are getting less than 1mbs, we live on a new housing estate with a fibre optic box fitted to the house but they say they cant connect us to fibre as it is not in our area yet… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 17/05/2015 by GaryCombs (1 review written)

I am utterly fed up of the ONLY ISP I'm allowed here in Hull. We are being robbed each month paying for a service we simply do not receive. I run a business from home or rather I try to as the Internet is so slow and unreliable and as for the 'new improved' don't even get me started. There is nothing I can say that is positive can't wait to move away and choose an ISP that is fit for purpose… Read Full Review

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★☆☆☆☆

“why o why ”

Written on: 14/05/2015 by Cleveland222 (1 review written)

worst internet provider most expensive internet provider sick of it,think i'm going to cancel it and use my phone data.its very very very poor ?… Read Full Review

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★☆☆☆☆

“new email system too slow ancomplex. OK for techies.”

Written on: 09/05/2015 by Lara130 (1 review written)

OK FOR TECHIES WITH NO OTHER INTERESTS. NEED SIMPLE EXPLANATION OF WHAT IT`S ALL ABOUT. WE ARE NOT ALL YOUNG KIDS. LOVE BILL… Read Full Review

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★☆☆☆☆

“Finally forced out!”

Written on: 25/04/2015 by pxBenton276 (1 review written)

I've been (attempting to) run a home-based business on Karoo for a year. Worst year ever. Constant drop-outs (100 a week on average) and our average surfing speed for the twelve-month period was 1.9mb. Called customer service many times, left on hold for an average of 25 minutes each time only to be met with the same raft of excuses. Change your modem, change your wires, even change the plug socket! Once I was told that I live too far from the exchange to get anything over 5mb; I told them I can… Read Full Review

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★☆☆☆☆

“ How to improve the service from KC? - move out of the...”

Written on: 06/02/2015 by notaKCfanfromHull (1 review written)

KC have exceeded my expectations - I didn't think they could provide a poorer service - but guess what - they can!, last couple of weeks haver been a nightmare with constant drop outs, 5 minutes of service and then hours wasted trying to reconnect, have spent a small fortune upgrading routers but have to accept that the only way to get a decent service will be to move out of the KC service area! … Read Full Review

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★☆☆☆☆

“Shocking broadband reliability & customer service!”

Written on: 23/01/2015 by MiriamBurgess (1 review written)

I'm having the same experiences as others on this forum, it's criminal. I'm online browsing and suddenly pages stop loading quickly and it takes minutes for pages to appear. Son is playing online gaming and gets so frustrated he ends up switching... that's just not acceptable that we pay for the service and yet we cannot get full value from that service?? On a good day, I can get very good speeds, around 15 - 16mb download, which is great. Unfortunately just before xmas they were 'maintaining… Read Full Review

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★☆☆☆☆

“Useless and frustrating”

Written on: 27/12/2014 by blazingcustomer (1 review written)

Karoo broadband is absolutely rubbish. I probably won't get this review finished as it is off most of the time. Sometimes I cannot get online for over an hour and for the price I pay this is unacceptable. My family members who live different areas of Hull all have the same problem so it is not my equipment which is the cause. For anyone in the Hull area trying to run a business I feel so sorry for them as lack of internet must be costing them a fortune! I am seriously looking into getting rid… Read Full Review

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Jasey1983's Response to blazingcustomer's Review

Written on: 11/01/2015

I run a business in Hull - this year I've lost 37 working days due to no connection. Moving my business to Manchester in three months.

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Blazingcustomer's reply to Jasey1983's Comment

Written on: 11/01/2015

Your comment does not surprise me in the least. I just don't know how Kingston Communications get away with taking payment for a service they obviously do not supply. I know of not one person who has a connection that does not repeatedly cut off.

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★☆☆☆☆

“Worse Internet than Afghanistan”

Written on: 23/12/2014 by Matty1495 (1 review written)

Worse Internet in the world, keeps switching itself off and on, very slow, it's that bad you can't even play xbox online without lag, give you a different excuse everytime you ring up, useless people who don't have a clue what they are doing, worst broadband in the country, should be ashamed of themself, Pakistan has better internet, you can only get kc broadband in hull so you have no choice… Read Full Review

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★☆☆☆☆

“Terrible...”

Written on: 04/11/2014

The worst internet ever, its so offensively bad it makes me want to leave the city so i have an option to change broadband supplier, download and upload speeds are shocking in comparison to other cities who have an option for different suppliers, this is the result of not having any competitors in the area, woeful internet with a price tag so offensive it makes you want to vomit… Read Full Review

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Techadvisor's Comment

Written on: 13/11/2014

Have waited about 4 weeks for a repair to my line.No engineer has been to check the line dispite assurances they would repair within a week.Totally untrustworthy company.Ofcom needs urgently to investigate this company that abuse their market dominance.

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Techadvisor's Comment

Written on: 13/11/2014

Have waited about 4 weeks for a repair to my line.No engineer has been to check the line dispite assurances they would repair within a week.Totally untrustworthy company.Ofcom needs urgently to investigate this company that abuse their market dominance.

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★☆☆☆☆

“rubbish service run by amateurs.”

Written on: 23/10/2014 by mh321 (1 review written)

Recently moved back into Hull from the sticks,where we tried Sky and BT..both pretty good. Got the You View box from Humax 150 channels,some with good HD and happy. Took advantage of the lighstream deal,moderately faster internet, but knocked out the Humax channels, down to 60. We rang KC helpline,got pushed onto Humax..back to KC.No one could actually be bothered,backwards and forwards..getting more and more dissatisfied. I asked for and engineer to come back out and sort ,but no. Eventually… Read Full Review

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Mh321's Response to mh321's Review

Written on: 15/12/2014

3 and a half months on and the replacement box is exactly the same as expected,I have been told that an engineer will cost £120 for a call out !!!for a service that has been paid for but isn't satisfactory and hasn't worked properly.If i could take the 1 star off my review I would do so. Apalling,Get your act together .

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★☆☆☆☆

“worst than useless”

Written on: 20/10/2014 by kcsucksbigtime (1 review written)

My so called 10mbp broadband has been very slow and disconnecting every minute or so.Karoo promised no more than 5 working days. After 5 working days they 'repaired the problem' and my speed 'increased to 1mbs. Then it has stopped again.Now Karoo want me to wait another 5 working days. Much much business down the drain.They have cost my business and many others a fortune.This compant should be closed down as they are only an ISP in name. WORST THAT USELESS.unable to give minus 1 star .Karoo… Read Full Review

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★☆☆☆☆

“youview cant view”

Written on: 17/09/2014 by ZackaryClark (1 review written)

have been with kcom youview for a year now im now sitting watching the box trying to come on ? have been for three hours now .spent last few months ringing cutomer care . tech . youview . humax I am on my third box and still cant watch tv the only thing efficient about them is how quick they take the money out of my bank useless system with bad service can I take that star back off them ???… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 17/09/2014 by BrileyJamison (1 review written)

We should be allowed different service providers but no KC are money wh.ores and don't give you any consistent service. Im supposed to be getting a minimum of 8Mb/s but i am getting around 5Mb/s and sometimes even down to 3Mb/s… Read Full Review

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★☆☆☆☆

“Worst internet company I've used.”

Written on: 14/09/2014 by EllaO'Hara15 (1 review written)

I live in hull and this is one of the worst broad bands I've ever been on they really need shutting down because they're just really useless and everyone hates them in hull, if you live in hull or are thinking about getting this broadband please don't any other broad band and I mean "ANY" you can find get that one its probably going to be 100% better then this cra.p… Read Full Review

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★☆☆☆☆

“Just DITCH IT- TalkTalk is cheaper!”

Written on: 05/09/2014 by Antonio282 (1 review written)

This internet provider is useless! Slow and has LOADS of Connection issues… Read Full Review

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★☆☆☆☆

“NO CHOICE! and most of Hull HATE IT!”

Written on: 04/09/2014 by Kaeden77 (1 review written)

we cannot choose anyone else, regardless of what people say as Krapoo (as they are known to locals) monopolise the exchange and cause it to be too expensive as a reality. We get what they like or bloody lump it. and lumping it is the norm these days. poor speeds, on / off intermittent service and if you say anything its wasted breath.. We have 3 MPs who could e local heroes if they did something about it but nothing happens. … Read Full Review

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★☆☆☆☆

“Must be the worst in the country”

Written on: 27/08/2014 by Danika420 (1 review written)

My internet connection fails all the time. I rang the help service and he said he had checked the reason why and said he could tell it was the router. I was persuaded to buy a new router (£35) and lo and behold it is probably worse now than it used to be. More calls and different excuses all the time. Now after reading all the reviews I realise that it is just a bad service from KC. They don't seem to be geared up to improve the service and there is nothing we can do about it. One thing for… Read Full Review

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★★☆☆☆

“Run by Amateurs.”

Written on: 16/08/2014 by 375Hampton (1 review written)

This company is a complete joke. I get cut off from the internet several times a day. I'm sure Karoo must be run by a set of Amateurs. They do have a monopoly on internet service for Hull and the area around, they deliberately over price line rental to other ISP providers to keep exclusivity-there aught to be a law against that. When I ring to complain they blame my computer or extension cables or the modem. Well, they have provided the new modem as part of the new deal-phone calls and internet… Read Full Review

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★☆☆☆☆

“Awful ISP”

Written on: 04/08/2014 by dve2235 (1 review written)

Sick and tired of Karoo's broadband and there customer service. I've had nothing but poor download speeds of anything below 2MBPS and the countless times I've contacted them for support because I'm a paying customer for a service all I ever get is more steps to try and the usual 'I is not us' Eventually they've admitted I'm getting well under the average speeds and my internet does keep dropping off and on YET they still say I MAY be charged £120 for an engineer call out and give me more… Read Full Review

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