Kingston Communications Reviews - www.karoo.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

? Ask our helpful community of experts about this product or company
Kingston Communications www.karoo.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“ How to improve the service from KC? - move out of the...”

Written on: 06/02/2015 by notaKCfanfromHull (1 review written)

KC have exceeded my expectations - I didn't think they could provide a poorer service - but guess what - they can!, last couple of weeks haver been a nightmare with constant drop outs, 5 minutes of service and then hours wasted trying to reconnect, have spent a small fortune upgrading routers but have to accept that the only way to get a decent service will be to move out of the KC service area! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking broadband reliability & customer service!”

Written on: 23/01/2015 by MiriamBurgess (1 review written)

I'm having the same experiences as others on this forum, it's criminal. I'm online browsing and suddenly pages stop loading quickly and it takes minutes for pages to appear. Son is playing online gaming and gets so frustrated he ends up switching... that's just not acceptable that we pay for the service and yet we cannot get full value from that service?? On a good day, I can get very good speeds, around 15 - 16mb download, which is great. Unfortunately just before xmas they were 'maintaining… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless and frustrating”

Written on: 27/12/2014 by blazingcustomer (1 review written)

Karoo broadband is absolutely rubbish. I probably won't get this review finished as it is off most of the time. Sometimes I cannot get online for over an hour and for the price I pay this is unacceptable. My family members who live different areas of Hull all have the same problem so it is not my equipment which is the cause. For anyone in the Hull area trying to run a business I feel so sorry for them as lack of internet must be costing them a fortune! I am seriously looking into getting rid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jasey1983's Response to blazingcustomer's Review

Written on: 11/01/2015

I run a business in Hull - this year I've lost 37 working days due to no connection. Moving my business to Manchester in three months.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blazingcustomer's reply to Jasey1983's Comment

Written on: 11/01/2015

Your comment does not surprise me in the least. I just don't know how Kingston Communications get away with taking payment for a service they obviously do not supply. I know of not one person who has a connection that does not repeatedly cut off.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Worse Internet than Afghanistan”

Written on: 23/12/2014 by Matty1495 (1 review written)

Worse Internet in the world, keeps switching itself off and on, very slow, it's that bad you can't even play xbox online without lag, give you a different excuse everytime you ring up, useless people who don't have a clue what they are doing, worst broadband in the country, should be ashamed of themself, Pakistan has better internet, you can only get kc broadband in hull so you have no choice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible...”

Written on: 04/11/2014

The worst internet ever, its so offensively bad it makes me want to leave the city so i have an option to change broadband supplier, download and upload speeds are shocking in comparison to other cities who have an option for different suppliers, this is the result of not having any competitors in the area, woeful internet with a price tag so offensive it makes you want to vomit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Techadvisor's Comment

Written on: 13/11/2014

Have waited about 4 weeks for a repair to my line.No engineer has been to check the line dispite assurances they would repair within a week.Totally untrustworthy company.Ofcom needs urgently to investigate this company that abuse their market dominance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Techadvisor's Comment

Written on: 13/11/2014

Have waited about 4 weeks for a repair to my line.No engineer has been to check the line dispite assurances they would repair within a week.Totally untrustworthy company.Ofcom needs urgently to investigate this company that abuse their market dominance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“rubbish service run by amateurs.”

Written on: 23/10/2014 by mh321 (1 review written)

Recently moved back into Hull from the sticks,where we tried Sky and BT..both pretty good. Got the You View box from Humax 150 channels,some with good HD and happy. Took advantage of the lighstream deal,moderately faster internet, but knocked out the Humax channels, down to 60. We rang KC helpline,got pushed onto Humax..back to KC.No one could actually be bothered,backwards and forwards..getting more and more dissatisfied. I asked for and engineer to come back out and sort ,but no. Eventually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mh321's Response to mh321's Review

Written on: 15/12/2014

3 and a half months on and the replacement box is exactly the same as expected,I have been told that an engineer will cost £120 for a call out !!!for a service that has been paid for but isn't satisfactory and hasn't worked properly.If i could take the 1 star off my review I would do so. Apalling,Get your act together .

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“worst than useless”

Written on: 20/10/2014 by kcsucksbigtime (1 review written)

My so called 10mbp broadband has been very slow and disconnecting every minute or so.Karoo promised no more than 5 working days. After 5 working days they 'repaired the problem' and my speed 'increased to 1mbs. Then it has stopped again.Now Karoo want me to wait another 5 working days. Much much business down the drain.They have cost my business and many others a fortune.This compant should be closed down as they are only an ISP in name. WORST THAT USELESS.unable to give minus 1 star .Karoo… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“youview cant view”

Written on: 17/09/2014 by ZackaryClark (1 review written)

have been with kcom youview for a year now im now sitting watching the box trying to come on ? have been for three hours now .spent last few months ringing cutomer care . tech . youview . humax I am on my third box and still cant watch tv the only thing efficient about them is how quick they take the money out of my bank useless system with bad service can I take that star back off them ???… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unreliable”

Written on: 17/09/2014 by BrileyJamison (1 review written)

We should be allowed different service providers but no KC are money wh.ores and don't give you any consistent service. Im supposed to be getting a minimum of 8Mb/s but i am getting around 5Mb/s and sometimes even down to 3Mb/s… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst internet company I've used.”

Written on: 14/09/2014 by EllaO'Hara15 (1 review written)

I live in hull and this is one of the worst broad bands I've ever been on they really need shutting down because they're just really useless and everyone hates them in hull, if you live in hull or are thinking about getting this broadband please don't any other broad band and I mean "ANY" you can find get that one its probably going to be 100% better then this cra.p… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just DITCH IT- TalkTalk is cheaper!”

Written on: 05/09/2014 by Antonio282 (1 review written)

This internet provider is useless! Slow and has LOADS of Connection issues… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO CHOICE! and most of Hull HATE IT!”

Written on: 04/09/2014 by Kaeden77 (1 review written)

we cannot choose anyone else, regardless of what people say as Krapoo (as they are known to locals) monopolise the exchange and cause it to be too expensive as a reality. We get what they like or bloody lump it. and lumping it is the norm these days. poor speeds, on / off intermittent service and if you say anything its wasted breath.. We have 3 MPs who could e local heroes if they did something about it but nothing happens. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Must be the worst in the country”

Written on: 27/08/2014 by Danika420 (1 review written)

My internet connection fails all the time. I rang the help service and he said he had checked the reason why and said he could tell it was the router. I was persuaded to buy a new router (£35) and lo and behold it is probably worse now than it used to be. More calls and different excuses all the time. Now after reading all the reviews I realise that it is just a bad service from KC. They don't seem to be geared up to improve the service and there is nothing we can do about it. One thing for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Run by Amateurs.”

Written on: 16/08/2014 by 375Hampton (1 review written)

This company is a complete joke. I get cut off from the internet several times a day. I'm sure Karoo must be run by a set of Amateurs. They do have a monopoly on internet service for Hull and the area around, they deliberately over price line rental to other ISP providers to keep exclusivity-there aught to be a law against that. When I ring to complain they blame my computer or extension cables or the modem. Well, they have provided the new modem as part of the new deal-phone calls and internet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful ISP”

Written on: 04/08/2014 by dve2235 (1 review written)

Sick and tired of Karoo's broadband and there customer service. I've had nothing but poor download speeds of anything below 2MBPS and the countless times I've contacted them for support because I'm a paying customer for a service all I ever get is more steps to try and the usual 'I is not us' Eventually they've admitted I'm getting well under the average speeds and my internet does keep dropping off and on YET they still say I MAY be charged £120 for an engineer call out and give me more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stinks”

Written on: 24/07/2014 by Fletcherio185 (1 review written)

terrible reliability, drops connection all the time (especially peak times) just released lightspeed (fibre optic) problem is only available in a few areas of the city.... and works out the same price for 5mb download....rubbish … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seabird42's Comment

Written on: 27/07/2014

I thought it was only me that this problem. I rang them up and the guy said he would do a check to see what the problem was. He said my router was too old and a new one was needed. I bought a new one for about £35 and guess what its still cutting out. More phone calls and a different reason every time. Karoo know there is no real opposition, so why try.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“ofcom anyone?”

Written on: 21/07/2014

I have been with KCL for a month, my account STILL isn't registered and the system wont let me, i received a bill for triple my monthly cost which i could understand if i had gone over my limit but haven't even come close they have also charged me for calls, i don't have a land line in my apartment. I Phoned the customer 'service' team and they disconnected my call. Its also worth knowing which isn't advertised before you sign up that if you do go over your monthly limit they charge you £2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“One word.”

Written on: 03/07/2014 by Tinkho (1 review written)

I have one word for Karoo Broadband. Useless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst ever”

Written on: 28/06/2014 by dsdcsdcsdc (1 review written)

They are treating customers, as they want, I mean in the bad way. The servirs they provide is horrible, they have bunch of stupid thinks, to keep you in line, as suits them. And they monopolized the market , so the yare the masters of the game… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I don't pay for this broadband as my dad pays for it...”

Written on: 02/06/2014 by ExtremeSpeedMewtwo (1 review written)

I don't pay for this broadband as my dad pays for it but the thing is. It is so slow. It's hard to not curse. Whenever I go and stay in Sheffield I love it there. Why? Cause I love the internet and they have Sky's BT, something that SHOULD be here. KC stands for Kentucky's Crud(yeah sounds like Kentucky fried chicken lol). I know my dad is paying like 35.00 for broadband 350gb (pretty much unlimited) and in Sheffield they pay 34.00 for phone, broadband(unlimited) and Sky. Youview is trash… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview