RescueMyCar.com Breakdown Cover Reviews
Latest Reviews
★★★★★
“Great Cover”
Written on: 23/05/2013
Completely satisfied when i had to call for assistance, will be renewing also. (read more)
★☆☆☆☆
“Spend £20 more and join the AA”
Written on: 15/05/2013 by Benjamin211 (1 review written)
Like most people I imagine, I joined rescuemy car because of the very attractive price. I'm often driving different cars all over the country so took out the top package (about £80) which included personal cover allowing me to receive assistance with any car I'm travelling in, and national recovery back to my house from whereever I am in the country. The first time I had to call them out, due to power steering failure about 60 miles from home, I rang the helpline and in all fairness the... (read more)
Rescuemycar.com's Response to Benjamin211's Review
Written on: 16/05/2013
Hiya,
We are sorry you had a bad experience with one of our local recovery agents. We use local recovery agents in the area to improve estimated arrival times. If you would like to contact us regarding this matter, please call our 24 hour claims team number and we can look into this for you and speak to the agent we sent out.
Thanks
RescueMyCar.com
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Written on: 24/05/2013
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Written on: 24/05/2013
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★☆☆☆☆
“Called them for clarification and still let down”
Written on: 14/05/2013 by guymark (2 reviews written)
I will try and be as objective as you can - you decide. A couple of weeks ago I purchased a Transit 350 Luton van, fairly good c0ndition, engine spotless and mechanically seems good. As I am going to be using it quite a bit, it seemed to make sense to have breakdown cover just in case. I googled for "van breakdown service" and found a compare-type site, RescueMyCar seemed to offer great value and did have the three categories of Car, MotorBike and Van. so far so good. I called them just... (read more)
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★★★★★
“Brilliant Service”
Written on: 09/05/2013 by RakBibi (1 review written)
really pleased with the service received from rescuemycar, professional, efficient and courteous, and their prices are very impressive! (read more)
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★★★★★
“Fixed my car with in 25 minutes”
Written on: 28/04/2013 by Greenham123 (1 review written)
My car would not start in peterborough, so I call rescue my car .com . I had a text on my phone saying Thayer agent was on the way. 15 minutes later he was they was with me, it's was Aasp recovery nice guy he got my car up and running with in 25 minutes I just would like to say a big thank you (read more)
Rescuemycar.com's Response to Greenham123's Review
Written on: 08/05/2013
Hello Greenham123
We are glad you were happy with the service provided, we have passed this on to AASP the recovery agent who assisted you.
Thank you
RescueMyCar.com
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★★★★★
“Prompt rescue and recovery. Fantastic value!”
Written on: 20/04/2013 by B.Suth66 (1 review written)
Took out this insurance policy nearly a year ago as wife and I were splitting up and I needed the security of a roadside assistance/recovery service. So glad I did. Car overheated on my way to London on the A303 as the water pump had failed. Managed to pull off and gave them a call. Friendly operator took my details and location. Also took my card details as I had elected for the 'excess' policy which cost just £20 plus an excess of £40 if you needed to call them out (this is clearly... (read more)
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★★★★★
“Couldn't have better service”
Written on: 13/04/2013 by AlpinaRoger (1 review written)
After my car died on an A63 slip road this week, my call for help was answered very promptly and professionally. I received a text within minutes, saying that the recovery company, RRS, would be with me within 45 mins. They were there in less than 20 minutes and had me and the car on the way to my local garage in good time. The guys were extremely helpful, knowledgeable, polite and demonstrated a real care for the job. I'm delighted to recommend Rescue My Car and RRS Recovery Services. (read more)
Warning_Warning's Response to AlpinaRoger's Review
Written on: 24/05/2013
If rescuremycar(dot) com would treat a person recovering from cancer with such impertinence; what hope is out there for YOU.
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Warning_Warning's Response to AlpinaRoger's Review
Written on: 24/05/2013
If rescuremycar(dot) com would treat a person recovering from cancer with such impertinence; what hope is out there for YOU.
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★☆☆☆☆
“Beware £40 excess”
Written on: 11/04/2013
If you check these via a price comparison website beware that each call out costs £40 and they want the money before they'll come out. cancelling the policy within the 14 cooling off period costs an admin charge which is equivalent to the cost of the policy. Steer well clear! (read more)
Rescuemycar.com's Comment
Written on: 11/04/2013
Good Morning,
We have two types of policies, The XS policy and Non XS policy.
Our XS policies have a cheaper yearly premium than our non XS policies. It seems that the policy that you have taken out is the 40 pound XS policy.
There is box to tick when taking out our policies online to take this XS off.
RescueMyCar.com
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★☆☆☆☆
“Danger: inexperienced call-operators”
Written on: 09/04/2013
This breakdown cover is the sort that - just when you need to use it - costs you more. Rationally weighing this up at the outset of the policy, this seems fair enough. In practice, when you have just had a traumatic experience and need a tow to a garage, having to cough up a wodge of extra cash feels like you are being kicked when you are down. (That is not in itself a criticism of the policy but a reflection on human nature). In my recent experience, I had done all the standard safety... (read more)
Rescuemycar.com's Comment
Written on: 30/04/2013
The claims team are all trained to deal with these situations.
If you would like to discuss this matter then please contact us on our 24 hour claims line, 01423 535786.
Thank you
Rescuemycar,com
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★★☆☆☆
“Fine in principle, total let down in practice”
Written on: 08/04/2013
Initial contact/signing up with RescueMyCar was faultless. The person who took my call gave me every reason to feel confident that I had chosen the ideal provider for my requirements: a rescue service for a solid, old car belonging to a single, retired person, living in a very rural location. However, when I had reason to call RescueMyCar (I had to turn around in a single lane with steep ditches either side late at night, in the pitch dark and freezing temperatures. A turn too soon... (read more)
Joes0P's Comment
Written on: 17/04/2013
Hmmm. I think you'll find most breakdown companies cover people 'breaking down' - not people driving into ditches?!
Anyway, glad you got sorted
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See next 10 reviews
Showing 1 - 10 of 115 Reviews
★☆☆☆☆
“Poor Service ”
Written on: 22/03/2013
Poor service, was left sat on the side of the A14 for over 5 hours in -3 conditions. When I was collected the recovery guy was rude and aggresive and frankly I was concered about my own safty. Would never recommend them. (read more)
Rescuemycar.com's Comment
Written on: 28/03/2013
We are sorry that you had to wait this amount of time for our recovery agent to arrive. Our agents usually arrive within in the hour.
The claims department is open 24/7 if you would like to call and discuss this with us.
RescueMyCar.com
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★★★☆☆
“got me home but not service i had expected”
Written on: 21/03/2013 by rATheadcorn
broke down on m25. they got to me in about an hour - not bad considering traffic. refused to take me on to my original destination even though covered by my policy. and have declined to renew my policy with no reason - i guess because my car is old. i had already decided not to renew wiht them as i was not happy that they did not stick to terms of original contract. roadside service courteous and helpful. (read more)
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★★★★★
“Excellent Service”
Written on: 20/03/2013
Many thanks for the rescue and help. It was my first time having a car breakdown, and your team haven't let me down when I needed help. (read more)
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Zagros's Comment
Written on: 24/05/2013
I truely have no idea whats going on! who is commenting on whoss comments!? Maybe I shouldn't have commented on this vehicle recovery company at all! These alerts keep coming none stop - at least once every day! Whats going on?
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★★★★☆
“A HIGH QUALITY SERVICE”
Written on: 17/03/2013 by philrk (2 reviews written)
After an initial delay, the service provided could not have been better. Rescue My Car coordinated the whole process which involved two separate agencies to get us home from London to Norwich. Throughout we were provided with updates and estimated arrival times. We contacted Rescue My Car again two days later to move the car from our driveway to a local garage. Again this brought a positive response from the company. (read more)
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★★★★★
“Excellent response & service!”
Written on: 15/03/2013 by nicky1505 (1 review written)
My sister borrowed my car and skidded on black ice writing my car off. I called the customer service number and the first thing they asked was if she was OK. We couldn't go to her as the accident had happened 3 hours away from ome. After going through the details, he arranged for the car to be collected and taken to a secure garage ready for the insurance company. The police had arrived and were taking my sister to the local train station to carry on her journey and he even checked online to... (read more)
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★★★★★
“Nervous at first but very satisfied so far :)”
Written on: 13/03/2013 by Godlar (1 review written)
I gladly found Rescuemycar.com through 'Go compare'. There was one other company that shown a cheaper policy on their called 'First' ... do not get me started on them! (they will probably get a bad review in my opinion). Anyways... They were about £100 cheaper than any others companies that I had actually heard of and because I hadn't heard of them I was unsurprisingly nervous. Go compare gives the option of completing online or calling .... I would very much recommend calling :) I was... (read more)
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★★★★★
“renewal”
Written on: 28/02/2013 by Linz86
I have just renewed my car insurance, I dealt with a lovely guy called Daniel. He was very polite and helpful all way through the telephone conversation, even when I was being cheeky. I will be recommending them to family and friends and will be using them again. 5* plus more I can not fault this . Excellent service from when I first took my insurance with them to now renewing . well done Daniel! (read more)
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★★★★★
“My car rescued with excellence”
Written on: 25/02/2013
Have never used 'Rescue My Car.com', but took out a recovery service with them as they appeared to represent the best value for money. Husband was a little wary, but agreed to try. We were very surprised when our MX5 failed to start one Saturday morning, and had to contact 'RMC. The operator I spoke to inspired confidence, and called me back to let me know that someone would be out to me in less than an hour. The mechanic called to tell me he was on the way, and the car was up and... (read more)
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★☆☆☆☆
“they charged me a cancellation fee of £15 .”
Written on: 18/02/2013
I took a breakdown cover for £28.90 online and cancelled it next day means within 24 hrs and they refund me only £13.90 . when i spoke to them on the phone to cancel it , they did not mention to me about the charge fee. i will never take any policy in the future. rip off .... (read more)
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★☆☆☆☆
“Never again!”
Written on: 08/02/2013 by ljt3759 (1 review written)
I took out a policy on my motorbike, bought a new bike that was a couple of years older and I'm going on a 400 mile trip so I thought I would update my policy. On the phone for 15 minutes before anyone picks up, after trying to phone them multiple times. My cover was originally £38, and because my bike is older than the previous there is a £18 charge. If I took it out on this bike from the start it wouldn't have cost any more than it did originally. (read more)
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Showing 11 - 20 of 115 Reviews
★☆☆☆☆
“Diabolical and downright dishonest”
Written on: 23/01/2013
My experience with RescueMyCar was one of the worst I have had from a car rescue company, if not the worst. I purchased this online via Confused.com in June 2012, with no 'No Policy Excess' panel in sight. And I never miss a box that needs ticking to avoid being stung or spammed. What the 'No Policy Excess' does is giving you the option to opt out of paying £40 every time you have to call out someone, in turn raising your premium to compensate for this. I never saw this panel but if I had,... (read more)
Johnjsmith's Comment
Written on: 17/03/2013
This website gives you a snap shot of the website from back in May 2012...
http://web.archive.org/web/20120514133417/https://www.rescuemycar.com/Quote-Engine/Bd/
Think you might owe them an apology!
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Annalisacm's Comment
Written on: 18/03/2013
I disagree, reader. This information was not made available to me at point of purchase so I stand by my comment. I would have not missed out ticking a straightforward box that asked me to pay £40 every time I break down! Seems little unreasonable, really, and economically completely pointless.
The information was then emailed to me but sadly I had not realised this in time to use my 'cool-off' period and cancel this policy.
Moral of the story, don't get caught out like I did and be aware of all these added costs!
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Alert's Comment
Written on: 24/05/2013
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★★★★★
“RESCUEMYCAR RESCUED ME”
Written on: 23/01/2013 by A_Mischief_Maker (1 review written)
I have used Rescuemycar recently and have nothing but good things to say about them. I had the national cover plus home insurance with the £40 excess per callout, cost me £28.90 for the year. I called them when my 11 year old car broke down at work recently, they arrived within 20 mins and fixed the car within 10 mins. I have seen some posts on here that say they have let them down but from what I can tell they have had the wrong cover from the start. They have been incredible value for... (read more)
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★☆☆☆☆
“Woeful Non existent service, Be extremely wary”
Written on: 15/12/2012 by Repster (1 review written)
After breaking down on the M6, at approximately 19:30 one evening i eventually got through to RescueMyCar and was told someone would be with me in 45 minutes, two and three quarter hours later a guy arrived, said he couldn't fix the car but also couldn't take me to my home 40 miles away as he had already done to many hours driving, this was only explained to me after i had paid a £40 excess. He arranged for someone else to come and said they would be with me in 30 to 40 minutes., this was... (read more)
Eh7Bat's Response to Repster's Review
Written on: 17/01/2013
Ithought the "cheap" breakdown insurers made the money from directing all cars to a garage but this is even worse,
SHAME ON MONEYSUPERMARKET AND OTHER COMPARISON SITES WHO DO NOT CHECK THE QUALITY OF THEIR SERVICES.
WHAT´S THE POINT OF SAVING TIME IN PRICES AND THEN TO SPOILT IT TRYING TO FIND OUT WHO THE COWBOYS ARE
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★☆☆☆☆
“Thieves!!! Liars!!!! Conmen!!!! you have been warned.”
Written on: 14/12/2012 by sheg000
If you take Insurance or breakdown cover with these cowboys you have my sympathies, from start to finish they have lied to me? Stole my money? And insulted me? I had what i thought was a full comprehensive policy and the best breakdown cover going only to discover it was not worth the paper it was written on. I am a single father to 2 young daughters and on the 6th of June 2012 in very stormy weather we broke down on the motorway in appalling conditions my daughters were extremely... (read more)
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★★★★★
“Excellent Service!!”
Written on: 13/12/2012 by SurreySpurs
My power steering had seized up and my bonnet was jammed so I called RMC.com at 5pm on a very cold afternoon and was expecting to have a major wait. My call was taken promptly by a very polite and efficient lady who told me I would receive text shortly letting me know the mechanics ETA - she said it would be approximately an hour but due to ice etc some areas could have a longer waiting time. I asked her if the mechanic could call me when he was 10 mins away so I could go and get a hot... (read more)
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★☆☆☆☆
“very poor service”
Written on: 09/12/2012 by neilejenkins
very difficult to get through on the phone hand over all responsibility to cheapest and poorest local firms if call out again within a week they will not come out at all (read more)
Alert's Response to neilejenkins's Review
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★☆☆☆☆
“stranded”
Written on: 04/12/2012 by carbo
i was stranded tonight, in some very harsh weather. phoned these chumps up and it was an automated service to say it was closed. no option to put me through to the breakdown department or anything. i had to leave my car there and get a friend to come and get me. (read more)
Rescuemycar.com's Response to carbo's Review
Written on: 10/12/2012
The Claims line is open 7 days a week 24/7. Our main number is 08452034700 option 1 for breakdowns.
What number did you call when you broke down?
RescueMyCar.Com
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Alert's Response to carbo's Review
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★☆☆☆☆
“Waited 5 hours for assistance!”
Written on: 30/11/2012 by Reckless120 (1 review written)
Break down service, a joke! Check the policy if you have one, I was Charged a £40.00 call out because I had another vehicle on the policy and this was a 1996 registration? What had this got to do with the Vehicle needing assistance? Requested assistance at 14:25:00, a service van turned up at 17:00:00 all sorts of excuses given, but the mechanic said he had only been given the call at 16:25:00 and he couldn't understand as I had told them it was steering failure why they had sent him? He... (read more)
Rescuemycar.com's Response to Reckless120's Review
Written on: 22/02/2013
Hi Reckless120,
We don't charge £40 for the reason stated in your review. The £40 you were charged would have been because the policy you have purchased is the XS policy.
We apologise for the time you had to wait for a call out this may have been due to weather or traffic in the area. Usually our local agents arrive within in an hour.
RescueMyCar.com
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Warning_Warning's Response to Reckless120's Review
Written on: 23/05/2013
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★★★★★
“IT'S ALL ABOUT THE MONEY”
Written on: 20/11/2012 by JasonStannard (2 reviews written)
You get what you pay for in this life. I have a very low premium and I get some recourse in the event that I break down. The service may not be amazing, but it gives you at least some chance of some help at a very low cost (read more)
Warning_Warning's Response to JasonStannard's Review
Written on: 23/05/2013
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★★★★☆
“First call out in 25 years - very positive experience”
Written on: 14/11/2012 by JLW1959
Polite and charming call centre operative - very helpful and kept me fully informed. Recovery company were absolutely fantastic and made special arrangements with Rescue my Car so that they could get the repairs done for me to make the return journey in time. I am genuinely amazed - nothing was too much trouble for anyone in the 'team'. Many thanks to you all! My only complaint is an 0845 number, which is charged at extortionate rates outside the usual contract package. This is... (read more)
Rescuemycar.com's Response to JLW1959's Review
Written on: 23/11/2012
We are pleased to hear that you are happy with the service we provided.
If you are unfortunate to breakdown again, you can request us to call you back, so your credit doesnt run low, or you can call our geograpical number on 01423 535786.
RescueMyCar.Com
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Warning_Warning's Response to JLW1959's Review
Written on: 23/05/2013
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Alert's Response to JLW1959's Review
Written on: 24/05/2013
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Showing 21 - 30 of 115 Reviews
★☆☆☆☆
“Worst Company Ever”
Written on: 31/10/2012
They will try to find any excuse not to respond to you, I was left stranded and had to get a friend out instead. The call centre staff are unfriendly, very unhelpful and almost outright rude. Avoid this company! (read more)
Warning_Warning's Comment
Written on: 23/05/2013
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★☆☆☆☆
“DO NOT WASTE YOUR MONEY”
Written on: 31/10/2012
I bought breakdown cover for national minus home start.in all honestly they said it would take 72 hours to send me a confirmation email and it did. I called for breakdown 3 days later.. The lady on the end of the phone was rude unhelpful acted like she couldn't be bothered to talk to me didn't mind speaking to me as though I was a 2 year old spent ages trying to find an area that was difficult. She then told me they would be with me in the hour.. With that I had a phone within 5 minutes with... (read more)
Mikefinch's Comment
Written on: 01/11/2012
Interesting and very articulate.
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Warning_Warning's Comment
Written on: 23/05/2013
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★★★★★
“Breakdown assistance at Bristol Airport”
Written on: 24/10/2012 by ricwal1
Called for breakdown and response from operator was speedy and took all details accurately and efficiently. They text me details of assistance provider on time and were very professional throughout. Weston Recovery Services were despatched and arrived within 4 minutes of the time stated and carried out a very good examination of car and problem. Unfortunately, they could not fix problem at thethe site, so they transferred me to my home local garage. They were an excellent company, with... (read more)
Warning_Warning's Response to ricwal1's Review
Written on: 23/05/2013
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Alert's Response to ricwal1's Review
Written on: 24/05/2013
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★☆☆☆☆
“Hypocrites ”
Written on: 04/10/2012
They do not rescue your car just leave you stranded. I was left at Alton Towers with a flat tyre after being spoken to like something on the bottom of my shoe by the woman on the phone. Apparently she must be a qualified mechanic as when asked if I had the key for my alloys (which wasn't needed) she point blank refused to help. I had to sit on a country lane outside Alton towers to wait for someone to come out to change my tyre who my parents had paid. The number for the garage was given by... (read more)
Warning_Warning's Comment
Written on: 23/05/2013
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Alert's Comment
Written on: 24/05/2013
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★☆☆☆☆
“RUBBISH!!!!!”
Written on: 01/10/2012 by madwife
5 hours to be rescued with 2 small kids in the car.Police involved to help us. Still no money back for hotel yet. AVOID AVOID AVOID (read more)
Warning_Warning's Response to madwife's Review
Written on: 23/05/2013
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Alert's Response to madwife's Review
Written on: 24/05/2013
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★☆☆☆☆
“avoid at all cost”
Written on: 25/09/2012 by tubaz4
short n sweet avoid them at all cost please save your self time and money, they cheap for reason, they don't like paying out, customer services is worst i ever come across, VERY rude they don't lie speaking to anyone, avoid avoid avoid, just donate your money to charity, (read more)
Warning_Warning's Response to tubaz4's Review
Written on: 23/05/2013
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★★★★★
“Overheating breakdown!”
Written on: 22/09/2012
My first experience as l have never had to call you out as yet! A Very nice lady on the phone took all my details, location etc. The local garage then called me within five minutes and half an hour later the breakdown truck was there. My car could not be fixed at the roadside so it was towed to my designated garage. I then went off to work knowing it was all in hand. It is never a nice experience to breakdown but it was all so well controlled and all so efficient that it took away the... (read more)
Warning_Warning's Comment
Written on: 23/05/2013
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Alert's Comment
Written on: 24/05/2013
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★☆☆☆☆
“Waste of money - avoid at all costs”
Written on: 14/09/2012
Have to pay £40 excess - which I only realised too late. I got two policies so have wasted the money twice! Fortunately we we're close to home when we broke down so towed it ourselves - save your money and spend it on a proper company! Wish I'd read the reviews first...... (read more)
Rescuemycar.com's Comment
Written on: 20/09/2012
The XS on the policy means that for a cheaper premium, you pay the first £40 towards the callout if have you broken down and need assistance. All of our policies have an option to opt out of the £40XS, whcih in return, would change the price of the annual premium. The XS is fully explained in the terms and conditions prior to purchasing.
If you are unhappy with the XS policy, you can upgrade your policy to have the XS taken off. All you would need to do is contact the Customer Services Team on 08452034700
RescueMyCar.Com
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★☆☆☆☆
“RESCUE MY CAR.COM worse company in the world!!!”
Written on: 07/09/2012 by sonyaj1
RESCUE MY CAR.COM we broke down in dover after travelling home from spain. we called rescue my car who said the breakdown people would be with us within 45 mins. it took 1 and half hours for someone to turn up. as soon as he found out we lived in norwich, he said he would not be takin us home but could fix it for us. cant fault him at all, he tried for 3 hours and thought he had fixed it. we started driving and an hour later it broke down again with the same fault. we called up again and... (read more)
Lola-Shoes's Response to sonyaj1's Review
Written on: 27/09/2012
Oh wow poor you :( this is terrible!!! I certainly won't be buying into this false economy, thanks for the review x
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Warning_Warning's Response to sonyaj1's Review
Written on: 23/05/2013
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★☆☆☆☆
“disgraceful”
Written on: 21/08/2012
My husband took European breakdown cover as we were traveling to Spain on the way home on the 1st of Aug the car broke down.From then on its been a nightmare our policy shows that they have 48hr to bring the car and ourselves home or write the car off.Our car is still in Spain as the gasket has gone on it however that is not the problem as it can be mended. But the MOT ran out on the car on the 8Th Aug.Rescue my car is wanting my husband to be flown back to Spain to drive the car back... (read more)
Warning_Warning's Comment
Written on: 23/05/2013
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Showing 31 - 40 of 115 Reviews
★☆☆☆☆
“A disgrace! ”
Written on: 15/08/2012
I had an absolutely terrible experience with this 'car breakdown ' company ,Rescuemycar.com. My advice to anyone would be do not get cover with these people. I was staying at my sisters with my 3 young children all under 4. I couldn't start my car so rang the company who explained that i would have to pay £40 excess charge, something that i didn't know when i signed up! They sent a tow truck out, no car expert to look to see what the problem was. Unfortunately my car was parked on the side... (read more)
Rescuemycar.com's Comment
Written on: 31/08/2012
At RescueMyCar.Com, our agents come out prepared to recover. They should never leave the breakdown scene without providing the correct assistance. If the agent is unable to recover the vehicle due to tight roads etc, they will do their best to provide an alternative way to move the vehicle. I am sorry to hear that the agent didn't do this. With regards to paying another £40 xs for further assistance, we wouldn't normally charge this, as we would have got the agent to reattend free of charge.
I would be more than happy to look into this further for you if you would like to write in via our email address, ClaimsTeam@ncionline.co.uk
RescueMyCar.Com
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Lilfayebaby's Comment
Written on: 24/10/2012
I have just been stung with this same hidden cost. The lady on the phone told me that it is in the general terms of cover. Having now got home (thankfully the fault was minor and I was on my way in minutes) I have checked the entire policy details and general terms. It states if applicable an excess will need to be payed as detailed in your schedule of cover. However there is absolutely no referesnce on there that I have to pay one and most certainly not an amount either! I will be dealing with someone else as soon as possible from now on!!!
The recovery truck that was sent was from a company called Green Meadow the guy was on time, very polite, knowlegeable, and fixed the car very quickly. He even took the time to expliain to me what had gone wrong. I think I will be looking into them!
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Warning_Warning's Comment
Written on: 23/05/2013
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★★★★★
“Great service, quick and friendly”
Written on: 10/08/2012
I've had to call rescuemycar out twice in the past year, once for an accident, once for a breakdown in the middle of the night. On both occasions the operator has been friendly and reassuring, contacting me quickly to let me know whats happening. The guy who came out for my accident was really friendly and dropped me off at a friends house. They took my belongings out of the car for me as the insurance company picked my car up before I got a courtesy car, but let me know and were lovely when... (read more)
Smileychic's Comment
Written on: 03/09/2012
We have never needed to call them out..yet! But I praise them on not trying to up my premium each year like almost all other companies do. They at least appreciate loyal custom. I hope if we do have to call them out, they don't disappoint.
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Warning_Warning's Comment
Written on: 23/05/2013
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★☆☆☆☆
“absolutely disgusting”
Written on: 08/08/2012 by nicola1234
I paid £76.99 last november for european breakdown cover. Today my husband broke down in Germany it took over half an hour to get through only to be told we were not covered for Europe even though I paid for the cover and it is on the documents. It cost us over £800.00 pounds to get towed by a Germany recovery company and the vehicle repaired. A nightmare to be avoided at all costs. (read more)
Rescuemycar.com's Response to nicola1234's Review
Written on: 09/08/2012
Dear nicola1234,
I am sorry to hear that you were told you were not covered for assistance in Germany. If you have paid for the level of cover and have the correct doucments, we wouldn't have refused assitance. If you would like to email us at ClaimsTeam@ncionline.co.uk along with your registration, and name, I would be more than happy to look into this for you.
RescueMyCar.Com
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★☆☆☆☆
“Straight Con”
Written on: 14/07/2012
If you buy national recovery that is NOT what you get. You get a drive to the nearest garage, and they get 24 hours to charge you whatever they like for the repair! I'm not making it up; for national recovery insurance you get a trip to their mates within 10 miles! (read more)
Rescuemycar.com's Comment
Written on: 06/09/2012
For some faults, it is just a local recovery to the nearest garage. These faults would include, putting petrol in deisel, broken or lost keys, and punctures with no spare. We also provide a local level of cover which means you are entitled to local recovery only for a cheaper premium. We do not know of any garages in the area of where you break down, and it is usually your responsibility to find a garage. If you have a garage that you usually go to, then we can recover the vehicle there. Some of our agents may be able to fix the vehicle at one of their depots if you agree to it, and must have adequate funds for the repairs.
If you are on a long distance journey and the fault is minor, and it is something that can be repaired in the same day, then we would recover to a local garage in order to undertake the repairs. If the fault is something more serious and cannot be fixed within a reasonable amount of time, we would then look at recovering the vehicle back to your home address/original destination. We also provide overnight accomadation, and alternative transport if the vehicle cannot be fixed in the same day.
RescueMyCar.Com
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Warning_Warning's Comment
Written on: 23/05/2013
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★☆☆☆☆
“A load of rubbish”
Written on: 11/07/2012
Try and use your breakdown cover its a lottery what service you get. £40 every time you call someone out and thats if they turn up !!!!! Bined it what a load of rubbish. Went back to old company. (read more)
Rescuemycar.com's Comment
Written on: 20/09/2012
The £40 that you pay would be the XS, and it sounds like you have taken out an XS policy. Having the XS on the policy means you pay the first £40 towards the callout if you require breakdown assitance, in return for a annual premium.
The terms and condtions fully explains the XS and there is an option to opt out of it prior to purchasing.
With regards to someone maybe not turning up, I am not exactly sure what you mean by this? Would you be able to explain in more detail so we could rectify any further problems?
RescueMyCar.Com
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Warning_Warning's Comment
Written on: 23/05/2013
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★☆☆☆☆
“Just rubbish”
Written on: 11/07/2012
I have suffered a breakdown some days ago. When I called they were not able to find my policy and they denied assistance. I had to call a garage and pay the expense of the breakdown van on my own. As I had to wait one week for the broken piece in that one I called them back (3hours on the phone) and arranged another van to take me to another garage. That was ok, some delay with the van, but ok. I sent a claim asking them to pay compensation for having ignored me, and the invoices for the van... (read more)
Warning_Warning's Comment
Written on: 23/05/2013
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★★★★☆
“Good service”
Written on: 08/07/2012 by Louiseanna
I have been with this company for 2 years now. I have used the call out 3 times now. Twice for a flat battery and once for keys locked in boot of car. The garage they used turned up on all 3 occasions within 40 minutes. And fixed the problem without any fuss. Yes they are cheap. And really cheap if you choose the £40 excess option...which some people failed to see on their application. I have excess free and can't fault the company. Have to admit was a little concerned about the out of... (read more)
Warning_Warning's Response to Louiseanna's Review
Written on: 23/05/2013
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★☆☆☆☆
“WORST EVER”
Written on: 08/07/2012 by bigcasino
Tried to use them today for the first time ever spent 30 mins waiting to get through to them on the phone, luckilly i was sat at home not on the side of the motorway, got no answer so just gave up in the end and called a mate to come and have a look, stay well clear this comapny are sharks!!!! (read more)
Warning_Warning's Response to bigcasino's Review
Written on: 23/05/2013
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★☆☆☆☆
“Probably the WORST around”
Written on: 27/06/2012 by iahsan (2 reviews written)
I was a fool to buy their breakdown cover saving 15 odd quid, hoping that if not as good as AA or RAC they would be at least OK. They don't have a customer service, if there is any I couldn't get hold of it. Call out charges are unbelievable. I moved back to AA for 15 pounds more after 3 months. (read more)
Warning_Warning's Response to iahsan's Review
Written on: 23/05/2013
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★★★★★
“read the application”
Written on: 21/05/2012 by marcuss67
i would just like to point out to people that it clearly states on the application for the cheapest cover that there is a £40 excess on this policy. you should try reading the application properly (read more)
Live2Die's Response to marcuss67's Review
Written on: 13/06/2012
I’ve just taken out a RescueMyCar policy as I think it’s a great price to cover the possibility of that remote event.
I’ve not broken down in 5+ years, and never in the current car, and I think the £40 excess is a brilliant incentive to people to keep their cars tip-top and avoid unnecessary call-outs.
Which the rest of us have to pay for indirectly, BTW; it’s insurance, after all.
I’ll just have to live in the hope that the rescue service is as brilliant as the price, if ever push comes to shove. And review it in the event.
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Warning_Warning's Response to marcuss67's Review
Written on: 23/05/2013
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Alert's Comment
Written on: 24/05/2013
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Warning_Alert's Comment
Written on: 24/05/2013
Whoops in the the excitement for got to put the (dot) after the (www)
Amendment
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Alert's Comment
Written on: 24/05/2013
Whoops in the excitement forgot to put the (dot) after the (www)
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