Rescue My Car Breakdown Cover Reviews - www.rescuemycar.com

4th Floor, Clarendon House, Victoria Avenue,, Harrogate, HG1 1JD
★★★★☆
4.0 / 5
869
79% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor local recovery service”

Written on: 30/05/2016 by JPJD (1 review written)

My 21 year old daughter recently broke down, typical young lady knows zilch about cars, she in fact broke down on a roundabout, lucky enough some young young lads in a car got out and pushed her to a safe place, one of them commented he thought it was a clutch or drive shaft problem whatever that is, so my daughter rung and when asked she just repeated what the lad had told her, though he was not a mechanic, anyway breakdown come and did not even bother his backside to even look at the car… Read Full Review

By Rescuemycar1

Written on: 31/05/2016

Hello, Thank you for taking the time to write this review. I am sorry to hear you are unhappy with the service your daughter received. I can see from our records that a response has been provided to your complaint, if do you do wish to discuss this further with us all our details can be found at the top of the page.

Kind Regards
Customer Care

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Jpjd's reply to Rescuemycar1's Comment

Written on: 01/06/2016

Well this is the FOURT time trying to leave a message back, this website is as good as the breakdown cover they are both on par with each other VERY POOR!
Well why would I get back in touch, spoke to you at customer service, and you completely ignored my bit about breakdown drivers 'to dark to inspect' I take it only daylight work is done, no torches or lamps are given to these people? You had 6 weeks to investigate this and still no reference to this you Completely IGNORED this. Also when my daughter rung initially she was told a wait of 90 mins or something near that time frame, a girl on her own in the dark?? And you say that long, though the breakdown did turn up within the hour, I expect he wanted to get back for Eastenders or emerdale? I was informed if I was not happy with the response I could take it further with the financial Ombusdman, but the last few weeks my other daughter has been hospitalised with an op scoliosis of her back so have had to care for my daughter and not some poor breakdown cover I have received, not sure what or how long I can complain, as it is a complete waste of time getting back in touch with thiis Lot.

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★★★★★

“Excellent”

Written on: 29/05/2016 by Barnes1991 (1 review written)

Excellent service, cheapest rescue service on the market… Read Full Review

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★★★★☆

“Check-it-out”

Written on: 28/05/2016 by RalphGilliam269 (1 review written)

Very good website and I received a nudge to renew via e-mail. Thanks … Read Full Review

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★★★★★

“Good Service”

Written on: 28/05/2016 by NoelleDuggan281 (1 review written)

I have been sent reminders for a week or so that I need to renew. I also had a phone call reminding me. Very happy with the service. I would recommend Rescuemycar to family and friends… Read Full Review

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★★★★★

“Top notch”

Written on: 25/05/2016 by Mariah192 (1 review written)

I Have been fortunate not to have called upon this service for this particular car but value the service greatly… Read Full Review

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★★★★★

“confident motoring”

Written on: 25/05/2016

Although I have not yet needed to call on my membership benefits, the feel-good factor permits worry free motoring coupled to the helpful and well timed renewal reminders. Having the feeling that all your individual requirements are covered at a very reasonable cost (just compare to a simple motorway towing off fee) is a relief. … Read Full Review

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★★★★★

“Got home safely after breakdown ”

Written on: 24/05/2016 by glenfield2013 (2 reviews written)

After my electronic handbrake became faulty we were stranded not being able to move. After a call we were seen to quite quickly and taken to a safe position. We then had wait a while being transfered to another breakdown truck. But the courtesy of both drivers was first class, and we were taken to a garage of our choice. We were quite a way from home, but this was not a problem. All in all excellent service and value for money, just a shame we missed out on our previous booked hotel. … Read Full Review

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★★★★★

“FAST EASY SEVICE”

Written on: 23/05/2016 by qcLindsay270 (1 review written)

Very good communication from rescuemycar.com, The service is fast and easy to complete the renewal, gives peace of mind as you do not know just when that breakdown may happen. Too late when it does, all the family have a policy with rescuemycar. Would recommend to anybody that drives to take out a policy. Why wouldn't you?… Read Full Review

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★★★★★

“Rescued”

Written on: 22/05/2016 by vickyvp (1 review written)

Rescued my car and family exactly as your policy,in good time with no fuss. Thank You… Read Full Review

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★★★★☆

“cheap cover with reasonable excess”

Written on: 20/05/2016 by jandchill (1 review written)

This is a good concept, to limit potential cost of a breakdown by providing cheap cover but with a policy excess if you have to use the service - as I have very rarely broken down, paying £70+ every year for cover from one of the competitors who would not charge an excess makes good sense. Also good that the standard terms now cover cars up to 25 years old - previously it was 16 years which would have stopped me using them. As I haven't broken down in the 3 years I've had cover I can't comment… Read Full Review

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★★★★★

“Friendly service”

Written on: 19/05/2016 by vnThurston488 (1 review written)

We have had to call twice within the last 12 months and have received great service on both occasions from the call centre and the attending recovery team. Both occasions we were responded to in a good time and our children were taken into consideration. Excellent value for money!… Read Full Review

By Rescuemycar1

Written on: 19/05/2016

Good Morning,

Thank you for taking the time to write this review.

We are pleased to hear you are happy with the service received for both call outs and we thank you for your kind comments.

Kind Regards
Customer Care

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★★★★★

“Qick, efficient and friendly”

Written on: 19/05/2016

Excellent service. Quick, efficient and friendly. Got me to my usual servicer very promptly… Read Full Review

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★★★★☆

“Membership cost”

Written on: 18/05/2016 by Tobiask144 (1 review written)

I have fortunately never had to use your breakdown service, but my membership fee has remained the same price for the time I have been a member, at least 3, maybe 4 years. I have peace of mind to know that I am covered and why pay more when you may never have to use the service… Read Full Review

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★★★★★

“Good company”

Written on: 18/05/2016

Fourth year with them. No complaints, no price increase this year, Have called them out a couple of times in this period, happy with the service.Well done RESCUEMYCAR :)… Read Full Review

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★★★★★

“Good company”

Written on: 18/05/2016

Fourth year with them. No complaints, no price increase this year, Have called them out a couple of times in this period, happy with the service.Well done RESCUEMYCAR :)… Read Full Review

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★★★★★

“all good”

Written on: 18/05/2016 by Robles471 (1 review written)

have been using rescuemycar for the third year now, have not had to call them out but competitive price & easy website… Read Full Review

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★★★★★

“Breakdown cover renewal”

Written on: 17/05/2016 by Sloanea294 (1 review written)

So easy to renew on line particularly as the price has not increased since last year… Read Full Review

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★★★★☆

“change of address over phone”

Written on: 16/05/2016 by 356Simmons (1 review written)

I called today asking about changing my address, as I am moving. The lady on the phone was extremely helpful… Read Full Review

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★★★★☆

“Clear answer to question”

Written on: 15/05/2016 by Hastings98 (1 review written)

Fortunately I've not had to use a breakdown service but have just asked a question about my policy and received a fast, clear and concise answer. The cover provided compares well to similar ones on cost too… Read Full Review

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★★★★★

“Totally fantastic! ”

Written on: 15/05/2016 by McDougall212 (1 review written)

Very efficient. Answer phones right away. Always attend within 30 mins. Very pleasant gentleman, very good price. Have used for years. Nothing to dislike!… Read Full Review

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