Rescue My Car Breakdown Cover Reviews - www.rescuemycar.com

4th Floor, Clarendon House, Victoria Avenue,, Harrogate, HG1 1JD
★★★★☆
4.0 / 5
834
78.4% of users recommend this
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Latest Reviews

★★★★★

“Value for money”

Written on: 05/05/2016

Never needed so far, but good price and simple to use website. Good cover for low cost… Read Full Review

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★★★★★

“Breakdown cover”

Written on: 05/05/2016 by Janaey1949 (1 review written)

Very quick and easy to renew… Read Full Review

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★★★★★

“Brilliant value for money”

Written on: 05/05/2016 by 479Finch (1 review written)

Excellent cover for a lot less than the "bigger" company's, brilliant value for money… Read Full Review

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★★★★★

“Recovery after breakdown”

Written on: 04/05/2016 by Howardrf414 (1 review written)

Having recently broken down on a very busy A road I was very surprised and pleased at how quickly a patrol arrived. He was exceptionally polite and helpful.He was unable to repair at the roadside so arranged a recovery vehicle,which also arrived quicker than expected.Once again this driver was also very helpful - nothing was too much trouble for him. He gave us (my wife and I) the choice of going to our destination - Norfolk - or home,we chose home. On the way he dropped the car off at a local… Read Full Review

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★★☆☆☆

“Decided that one mile away was "at home", left me...”

Written on: 02/05/2016 by danboast (1 review written)

My car broke down a little under a mile away from my home. They claimed that it was "at home". To be fair, their contract states that this is the case. Doesn't help me when I'm stranded with my car pulled up illegally on the side of the road on a bank holiday. Their national coverage promised to deliver me home or to the nearest garage, that was deemed close enough to them. Won't be renewing. … Read Full Review

By Rescuemycar1

Written on: 03/05/2016

Thank you for taking the time to write this review. I am sorry to hear about your experience. We offer many different types of policy to our customers in order to remain competitive. One option available when taking a policy out is to choose the home cover which covers you at the registered home address or within a mile radius of that address. If the policy does not cover the vehicle we would always offer a paid service as we do not want to leave any of our policy holders stranded.
If you have any further queries do not hesitate to contact us, our contact information can be found at the top of the page.
Kind regards
Customer Care

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Danboast's reply to Rescuemycar1's Comment

Written on: 03/05/2016

As far as I'm aware, the reason that you don't cover people at home (except on more premium policies) is because when people are at home they aren't in need of recovery (they can fix their car at their convenience). Seeing as my car was not in my drive, in my garage, on my property in any way, or parked on a road that I have a valid parking permit for (the car was nearly 1 km away, on the road in front of a friend's house) then I believe that you certainly went against the spirit and intent of your cover. Your cover is designed to offer me recovery services when my car isn't parked at my house. I believe that any of your agents who might have come to offer recovery services could very well have verified that the vehicle was not at my house and you wouldn't have had to resort to your strange and arbitrary definition of where "parked at home" is.

It's this kind of contract squirming that gives insurance companies a bad name, and if you think I want to pay you an annual insurance fee so that when I need rescuing, you can offer a paid service (which was more expensive than any local service I was quoted that day) then you really don't understand your customers at all.

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★★★★★

“Fantastic Value”

Written on: 02/05/2016 by LilacLill (1 review written)

This is the best value rescue cover around. I have not had to use them yet in 4 years, but that makes it even better - why pay extortional fees for nothing! Yet I do know that should I ever need them, they will provide the same service at the other 'big 3'. I introduced a friend to Rescue My Car, and she has used the service and could find no fault. Keep up the good work… Read Full Review

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★★★★★

“Rescued my car brilliantly!!”

Written on: 02/05/2016 by Bartlettev458 (1 review written)

Best priced car breakdown cover I could find. Have had to use their services with my previous car on one occasion. Service was excellent. I am recommending whenever the opportunity arises!!… Read Full Review

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★★★★★

“Excellent value”

Written on: 01/05/2016 by Paulineflood (1 review written)

Have been with rescue my car for several years, my partner only needed to use there services once when he broke down at 12.30 at night on m25. Received excellent service only took 2 1/2 hours from breakdown to getting home and he was at least an hour away when he broke down. For what they charge ( for my car £28.90 ) compared to other breakdown providers it's excellent value and you only have to pay £40 call out IF you breakdown . Have all my family registered, can't fault so far… Read Full Review

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★★★★★

“Would recommemd”

Written on: 30/04/2016

I had to call out Rescue my car and was impressed with their prompt and efficient service. They were not able to fix the problem but took my car to a nearby garage where it was fixed the next day. Brilliant service and friendly… Read Full Review

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★★★★☆

“Cheaper than a man in a van”

Written on: 30/04/2016 by xfLewis-Alt138 (1 review written)

Considerable saving by just paying insurance against needing to call a mobile mechanic or tow truck, rather than payrolling a fleet of vans you may not even need to call upon… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 29/04/2016 by gertyhbn (1 review written)

Wouldn't come out for a breakdown unless I paid them a fee rip off never again… Read Full Review

By Rescuemycar1

Written on: 29/04/2016

Good Afternoon,
Thank you for taking time to write the review.
I am sorry you feel this way but we do offer two types of breakdown cover, one with the £40.00 excess and one without.
The cover with the excess is cheaper so a lot of people take this out when they have a newer vehicle however if you call our offices at any time we can quote to remove the £40.00 excess so you will not be charged in the event of a breakdown.
Kind Regards

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★★★☆☆

“comment”

Written on: 29/04/2016 by Riyaj236 (1 review written)

Generally I am happy and would give you top mark if you had allowed optout for your new auto renewal policy which I do not like on principle. Therefore any recommendation I make would now be qualified by this… Read Full Review

By Rescuemycar1

Written on: 29/04/2016

Good Afternoon Riyaj236,

Thank you for taking the time to write this review.

I apologise you are dissatisfied with the automatic renewal we have introduced, of course you can remove this at any point throughout the policy year. If you would like to email your request or call our offices we will be more than happy to take this off for you.

Kind Regards
Customer Care

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★★★★★

“perfecr breakdown cover”

Written on: 28/04/2016 by KathyMonaghan454 (1 review written)

Easy to buy and renew , cheapest and the best on the market breakdown cover insurance… Read Full Review

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★★★★☆

“Hope I never see you but I know your there for me”

Written on: 28/04/2016 by moParker173 (1 review written)

Never had to call on these services but it's reassuring to know your there if I do. Also no worries on price or renewal I spend more on pumping my tyres up a year than the cost of this breakdown service… Read Full Review

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★★★★★

“biker”

Written on: 28/04/2016 by gzStack416 (1 review written)

easy to follow instructions and quick to renew my breakdown cover… Read Full Review

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★★★★☆

“Bike”

Written on: 27/04/2016 by geffery564 (1 review written)

A very easy service to use delighted with cost and ease of use … Read Full Review

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★★★★★

“Car Breakdown Cover”

Written on: 27/04/2016 by rsNelson162 (1 review written)

Excellent is the only description. Easy to renew. Great response and very good value for money… Read Full Review

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★★★★★

“Unbeatable”

Written on: 26/04/2016 by Mossdu1956 (1 review written)

Without doubt best value for money of any other breakdown service… Read Full Review

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★★★★★

“Best service ever”

Written on: 25/04/2016 by samntray (1 review written)

We were stuck out in a remote area of Derbyshire on Saturday evening. we managed to get the use of a land line from a small shop. after this closed we where on our own. With only the postcode to go with, as we had no mobile signal we where at the mercy of RMCar, Within an hour the recovery guy was with us and had the car fixed in 10 minutes. What a fantastic company can not recommend them enough. … Read Full Review

By Rescuemycar1

Written on: 26/04/2016

Good Afternoon, Thank you for taking the time to write this review. We're glad to hear about your positive experience with us and that we have met your expectations. Please note if you do recommend a friend or family member, ask them to quote your details when purchasing cover and we can give you a £5 discount off your renewal price for each recommendation. once again thank you for your kind comments.
Kind Regards
Customer Care

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★★★★☆

“Safe Travel in Good Hands”

Written on: 25/04/2016 by mes69 (1 review written)

Purchased this Breakdown Cover last year after reviewing many others. Thankfully I did not need to use it but felt glad I had this cover. For me it was sensibly & affordably priced for the cover that I felt I needed to make me feel safe. It also prioritises in Women alone and with children situations. I have reviewed the policy today and renewed it after speaking with a customer services representative who was competent and knowledgeable and had a helpful manner to answer my questions… Read Full Review

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