Rescue My Car Breakdown Cover Reviews - www.rescuemycar.com

★★★☆☆
2.5 / 5
229
38% of users recommend this
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Rescue My Car Breakdown Cover - www.rescuemycar.com

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Latest Reviews

★☆☆☆☆

“Worst Customer Service and breakdown help ever experienced”

Written on: 15/04/2015 by sweetha76 (1 review written)

I lost my keys at the Airport and called the company yesterday to get my car back to my home (I am on a national cover) they informed me that they were able to help me, but as I lost my keys I have to pay the excess+the mileage (60miles) to tow my car back home A total of £161.11. I agreed to that and waited at the car park for the agent to come. Once one of the agents arrived at the car park, he informed, that due to safety issues, he needs to call another company to slide?! My car out and I… Read Full Review

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★★★★★

“Prompt helpful service”

Written on: 14/04/2015 by strandedfarfromhome (1 review written)

I called about 5.45am and the operator was helpful. I soon received a text advising me of garage name and ETA. The mechanic arrived about 10 minutes earlier than predicted and diagnosed the problem. Flat battery was boosted, alternator checked and ok. He answered my questions and I felt reassured. I drove back home 156 miles and will see garage today (next day) as advised. This is my first year with Rescue my Car and I will renew as I think they are good… Read Full Review

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★★★★★

“Good service from the off”

Written on: 02/04/2015 by Motorgeek8 (1 review written)

Been with this company for years and had my first claim which went great. I chose the cheaper policy so had to pay £40 excess but I was aware when I purchased. I regret not paying the bit extra per year to avoid this but it's the first time I have called them out in years so I am quids in. I broke down only a few miles from home and got towed to my local garage who got me sorted in a very short space of time and on my way. Thank you so much to everyone for a great service and price… Read Full Review

Rescuemycar.com-Breakdown's Response to Motorgeek8's Review

Written on: 09/04/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★☆☆☆☆

“Worst service ever”

Written on: 02/04/2015 by Dickey300 (1 review written)

I am never using this company again for breakdown cover. I have had this policy for a year and never used it until this week. Travelling down to Cornwall in a storm my windscreen wipers broke - I had two children and my dog with me. When I found somewhere safe to stop I phoned the company and was told that I had to pay a £40.00 excess on my policy. I asked why apparently I had not unticked or ticked a box when I took the policy out. When I asked what would happen if I did not have £40.00… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 09/04/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. The £40.00 payment that you’re referring to is an excess payment which is applicable on some of our policies, predominantly the lower premium policies we offer. In these circumstances where the policy has been purchased, we require the £40.00 excess payment to be taken before we can offer assistance from one of our recovery agents. In regards to the box you would need to tick to remove the excess from the policy, it states “Remove the standard £40 excess and associated premium discount”. You can upgrade your policy at any time and remove this excess by speaking to our Customer Services team.

I hope this explains any issues you have but if you would like to contact us, please do not hesitate. The claims team line is open 24 hours a day.

Many thanks

Sophie (Claims Handler)

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★★★★★

“Rescue My Car Yes They Did”

Written on: 29/03/2015 by Paolaj78 (1 review written)

I don't write reviews but rescuemycar deserve a mention for the super price and service they offer. I couldnt get my car to start earlier this week so had to call them out as I needed to be in work before 10am for an appraisal, tmi, sorry. I called them up and the lovely recovery guy was so polite and efficient at his job that he had me on my way within about 45 mins, this is from me making the initial call. The staff that handled my call where great and sympathetic that I needed to be at work… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 29/03/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★★★★☆

“Excellent company”

Written on: 21/03/2015 by Lexiy251 (1 review written)

Amazing service, would highly recommend to friends and family. First claim yesterday after being with them for two years. Had me on my way within 45 mins of calling them. Thanks again … Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 24/03/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★★★★★

“Nice people”

Written on: 18/03/2015 by Karina264 (1 review written)

I changed from a "big brand" breakdown provider last year and was a little apprehensive not having used these guys before. Their prices are excellent (around half what I paid the AA) and I made a claim for an engine fault last week, delighted to say the lady in the call centre that handled the call and the prompt arrival by the recovery truck driver were brilliant. The man arrived after 35 minutes and diagnosed the fault within the hour. First class !… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 23/03/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards
Sophie – Breakdown Claims Handler

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★☆☆☆☆

“Disgrace ”

Written on: 16/03/2015 by Clay72 (1 review written)

I have just encountered the worst customer service ever, my car broke down while travelling on the motorway luckily I managed to drive to safe area before calling rescue my car, I was told they would send someone out to check what was wrong and if it wasn't fixable they would get me to my destination I paid my excess after much debate with the so called advisor who kept going off the phone to check with his manager what to say. I waited 2 hours for the breakdown truck to come he rang the… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 23/03/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. As a company we always try to maintain a high level of customer satisfaction, therefore we value all feedback we receive. The excess payment that you are referring to is applicable on some of our policies, predominantly the lower premium policies we offer. In these circumstances where the policy has been purchased, we require the £40.00 excess payment to be taken before we can offer assistance from one of our recovery agents. We always aim to have our agents on scene within 40 to 60 minutes I apologise that this was not the case with your breakdown. In regards to recovering the vehicle we look to find the most appropriate option depending
on your circumstances.

I hope this answers any queries that you may have. If you wish to discuss this matter any further please do not hesitate to contact us at your earliest convenience. The claims team line is open 24 hours a day.
Many thanks

Sophie - (Claims Handler)

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★★★★★

“Superb Service and Great Value For Money”

Written on: 14/03/2015 by RoseRasmussen364 (1 review written)

I was firstly drawn to the great price and was worried that I might not get the service, how wrong was I. After breaking down within 3 months from the start of my policy I called the company and somebody was with me within 30 minutes and they had me on my way in no time at all. I have told all my friend on Facebook about Rescue my car and I will definately renew next year. Thanks again for the great service… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 17/03/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 09/03/2015 by LauraN1025 (1 review written)

I am writing this review to prevent anyone else wasting their money on this company. After a terrible experience I have now joined the AA. When you have broken down you feel very vulnerable, and the last thing you need is to be asked LOADS of questions,ADR to pay extra and be issued with any warnings about how you will NOT BE ELIGIBLE for further cover unless you have paid a garage to check out your car and can PRPVE their is no fault. Really scarred by my experience and have joined the AA… Read Full Review

Rescuemycar.com-Breakdown's Response to LauraN1025's Review

Written on: 10/03/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. The payment that you’re referring to is an excess payment which is applicable on some of our policies, predominantly the lower premium policies we offer. In these circumstances where the policy has been purchased, we require the £40.00 excess payment to be taken before we can offer assistance from one of our recovery agents. In regards to our call handlers asking you questions this is a legal requirement under the Data Protection Act 1998, this governs the protection of your personal data. We advise all of our clients to have garage attention following breakdown assistance from ourselves to check for any underlying faults and to have the vehicle fully checked over. This is part of the policy and is listed in the general cover exclusions.

48. Service for the same or similar fault or cause of incident to that previously attended in regard to the same vehicle unless written proof of garage or dealer is presented to us.

I hope this explains any issues you have but if you would like to contact us, please do not hesitate. The claims team line is open 24 hours a day.

Many thanks

Sophie (Claims Handler)
Rescuemycar.com

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★☆☆☆☆

“worst company ever”

Written on: 03/03/2015 by EugeneMorrow (1 review written)

I advise no one to join rescue my car breakdown or their insurance adding extra charges the staff are rude and not helpful I broke down they weren't going to come out for a min of 4 hours they wanted 40 charge extra I had my newborn baby with me middle of winter stuck far out from anyone or anything the staff spoke in riddles on the phone to find they wouldn't have the right tools there's lotsa loop holes in there policy so they take your money but give no service… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 04/03/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. The £40.00 payment that you’re referring to is an excess payment which is applicable on some of our policies, predominantly the lower premium policies we offer. In these circumstances where the policy has been purchased, we require the £40.00 excess payment to be taken before we can offer assistance from one of our recovery agents.

I hope this explains any issues you have but if you would like to contact us, please do not hesitate. The claims team line is open 24 hours a day.

Many thanks

Sophie (Claims Handler)
Rescuemycar.com

Reply to this comment
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★☆☆☆☆

“lies and bad times ”

Written on: 26/02/2015 by rob666 (7 reviews written)

just had rescuemycar to sort my car told 1 hour 2 hours 1 minute , glad i was in the house and not broken down outside ,bask to the rac… Read Full Review

Rescuemycar.com-Breakdown's Response to rob666's Review

Written on: 26/02/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. As a company we always try to maintain a high level of customer satisfaction, therefore we value all feedback we receive. We always aim to have someone on scene within 40 – 60 minutes, I apologise that this was not the case with your breakdown.

I hope this clarifies any questions you may have. If you have any further queries please do not hesitate to contact us. The claims team line is open 24 hours a day.

Many thanks
Sophie - (Claims Handler)

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★☆☆☆☆

“#funniest service ever”

Written on: 25/02/2015 by Tomainzy (2 reviews written)

3+hrs....still nothing. Satin a Porsche in a not so nice area. Many phone calls later, i'd had enough of excuses so managed to trace the amateur's who were supposed to recover the vehicle. They said it would easily be a further 3-4hrs min before they would be able to attend. 7+hrs to recover a Porsche with a seizing n/s handbrake? After hearing that, Rescuemycar.com (NCi insurance) of Harrogate, told me they could do nothing. I had to pay a local resident £30 to allow my car to stay on their… Read Full Review

Rescuemycar.com-Breakdown's Response to Tomainzy's Review

Written on: 26/02/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. As a company we always try to maintain a high level of customer satisfaction, therefore we value all feedback we receive. If you wish to discuss this matter any further please do not hesitate to contact us at your earliest convenience. The claims team line is open 24 hours a day.

Many thanks

Sophie - (Claims Handler)

Reply to this comment

Tomainzy's reply to Rescuemycar.com-Breakdown's Comment

Written on: 01/03/2015

Hi,
Once my refunds had been paid, your Company said , in a very rude fashion, it would no longer enter into any further correspondance. No apology. So, RESCUEMYCAR have a little to learn about 'Customer service'.

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Tomainzy's Response to Tomainzy's Review

Written on: 01/03/2015

The staff did what they could. It's the way that this Business is run that is the problem.

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★☆☆☆☆

“Dont buy this policy its pointless”

Written on: 25/02/2015 by rizzy2k (1 review written)

I got the standard breakdown national cover and broke down in London and am from Bradford, was told that l would have to pay for the excess £40 which l was happy to but they would towe me to a local garage to fix, the whole purpose I took out the national cover was for this reason so l can get towed back to Bradford surely any problems can be fixed at a garage, l should have got AA cover for the same price including for local recovery which this is effectively. Not happy at all they not… Read Full Review

Rescuemycar.com-Breakdown's Response to rizzy2k's Review

Written on: 25/02/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. As a company we always try to maintain a high level of customer satisfaction, therefore we value all feedback we receive. We would only look to recover you from London to Bradford if the recovery of the vehicle and passengers if repairs can not be carried out at or near the scene of the incident within the same working day.
I hope this clarifies any queries you may have. If you have any further queries please do not hesitate to contact us. The claims team line is open 24 hours a day.

Many thanks
Sophie - (Claims Handler)

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★★★★☆

“damsel in distress”

Written on: 24/02/2015 by JadeWise202 (1 review written)

prompt and courteous service from the lady who took the original phone call to the bloke that repaired my car. Will certainly recommend to anyone I know… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 25/02/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

Reply to this comment
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★☆☆☆☆

“DON'T BUY THIS COVER”

Written on: 22/02/2015 by mobi624 (1 review written)

Last week i bought this policy. Yesterday morning my car wouldn't start so had to call for an engineer to fix it. I was told that, i will have to pay £40 as an excess. I gave my card details. But when i asked from the rep, that will i have to pay this excess each time? i was utterly surprised when i was told that, yes i will have to pay £40 each time for an engineer to attend.On top of this, i am only allowed to make 6 call outs per year. Therefore i have requested to get a refund as am still… Read Full Review

Rescuemycar.com-Breakdown's Response to mobi624's Review

Written on: 24/02/2015

Hello,

On behalf of rescue my car I would like to apologise for the level of service you have received. The £40.00 payment that you’re referring to is an excess payment which is applicable on some of our policies, predominantly the lower premium policies we offer. In these circumstances where the policy has been purchased, we require the £40.00 excess payment to be taken before we can offer assistance from one of our recovery agents.

I hope this explains any issues you have but if you would like to contact us, please do not hesitate. The claims team line is open 24 hours a day.

Many thanks

Sophie (Claims Handler)
Rescuemycar.com

Reply to this comment
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★☆☆☆☆

“horrible customer service”

Written on: 11/02/2015 by tmurray3110 (1 review written)

I have breakdown cover from this company and the service was shocking after phoning three times to make sure I was covered for the damage done to my car they said it was fine and I might be charged extra for special equipment which again was fine. The recovery company arrived with not the right equipment and told me I would have to get the wheel re attached so they could move it to the garage, which the breakdown company agreed with.I had to pay for a mobile mechanic to come out and reattach… Read Full Review

Rescuemycar.com-Breakdown's Response to tmurray3110's Review

Written on: 23/02/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your comments. I would like to help you resolve this so please do not hesitate to contact us. The claims team line is open 24 hours a day. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★☆☆☆☆

“Absolutely diabolical !!!! Avoid at all costs ”

Written on: 10/02/2015 by Worstinsurancecompanyever (1 review written)

This insurance company will not pay for your car to be fixed if in the even of a accident being your fault! You will be charged double excess and go through 2 claims if you want your car fixed even if your fully comp!! Which means higher premiums next time , the staff don't know what they are on about 1 tells you one thing another tells u diffrent you never know what's the truth , if your under 25..!!! You get £250. Added to your excess because of your age!!! This company is awful I wouldn't… Read Full Review

Rescuemycar.com-Breakdown's Response to Worstinsurancecompanyever's Review

Written on: 18/02/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your comments. As a company we always try to maintain a high level of customer satisfaction, therefore we value all feedback we receive. If you would like to discuss this any further please do not hesitate to contact our motor team. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★★★★★

“Excellent!!”

Written on: 09/02/2015 by hlgordon (1 review written)

I was astonished at how brilliant your service was as a first time user. My call was answered very quickly, both the call operator and recovery man were very helpful. My car wouldn't start outside my house which is a nightmare on a Monday morning as I have a very long commute..... I can't believe I was only half an hour late for work. The recovery van arrived within 10 minutes of the end of my call to rescuemycar, it was checked thoroughly and the man explained exactly what needed replacing… Read Full Review

Rescuemycar.com-Breakdown's Response to hlgordon's Review

Written on: 18/02/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

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★★★★★

“There when needed”

Written on: 09/02/2015 by GreyVectraC (1 review written)

Fabulous response times in all matters. can't fault… Read Full Review

Rescuemycar.com-Breakdown's Response to GreyVectraC's Review

Written on: 18/02/2015

Hello,

On behalf of Rescue My Car we would like to thank you for taking the time to write this review and for your kind comments. We are always glad to hear that we have met the high standard of service we aim to provide. We wish you a safe future motoring with us.

Kind regards

Sophie – Breakdown Claims Handler

Reply to this comment
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