Floors-2-Go - Pre 28th August 2011 Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Comment from Review Centre

Note from Review Centre.

Floors to go has gone into administration and was bought out on 28th August 2011. The reviews on this page represent the experiences of our members prior to the takeover of the company.
? Ask our helpful community of experts about this product or company
Floors-2-Go - Pre 28th August 2011 - Ask a question now

Media Gallery for Floors-2-Go - Pre 28th August 2011

Floors-2-Go - Pre 28th August 2011
Floors-2-Go - Pre 28th August 2011
Floors-2-Go - Pre 28th August 2011
Floors-2-Go - Pre 28th August 2011

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Purchased flooring worth £600 from f2g in merthyr...”

Written on: 31/10/2014 by 257Wiley (1 review written)

Purchased flooring worth £600 from f2g in merthyr tydfil and was told that we would have it within 2 weeks, I told the salesman that me and my children were living in the kitchen so needed the floor ASAP, after 6 weeks waiting and hanging on to my money he told me that he can't get the floor and tried to fob me off with a floor I didn't like, I now have to wait 10 days for refund and still haven't gone in. WORDS OF ADVICE DO NOT GIVE ANY MONEY UNLESS YOU HAVE THE FLOOR IN FRONT OF YOU,DO NOT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We purchased in Cardiff floors to go on a friday...”

Written on: 13/09/2014 by DanniRose (1 review written)

We purchased in Cardiff floors to go on a friday evening and then decided that we could get cheaper elsewhere. We went back to the store on the saturday morning to cancel the order. The staff there told us it was ok but they would need to apply to head office for the refund. We waited for two weeks for them to do this. I was calling them every day during this process but most times their phone was either not working or going to answer phone. They have a fourteen day refund policy but did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shocking!”

Written on: 07/07/2014 by Nevaehh76 (1 review written)

I ORDERED £900 WORTH OF FLOORING AND WAS TOLD THAT MY ORDER WOULD BE DELIVERED WITHIN A WEEK,5 WEEKS LATER AND I AM STILL WAITING. THE STAFF ARE VERY UNHELPFUL, AFTER SALES ARE SHOCKING; AND DONT BOTHER RINGING AS THE STAFF DONT TO SEEM TO THINK THAT THEY HAVE TO ANSWER THE PHONES. I HAVE BEEN GIVEN ONE EXCUSE AFTER ANOTHER AND TOLD ONE LIE UPON ANOTHER LIE BUT STILL NO JOY SO DECIDED TO GO TO THE STORE IN CARDIFF WHERE I HAVE NOW DISCOVERED THAT THEY HAVE BEEN BOUGHT OUT BY ANOTHER COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Promises of delivery but repeatedly delayed”

Written on: 03/05/2014 by ReviewMe2 (1 review written)

Ordered a floor from Coventry and promised it would be delivered to them within 2 weeks, phone them to chase it up after the deadline and told it was due in the next day and they would call to let me know, when I called the next time they said it would be delivered that afternoon and they would let me know, but no call back so phoned then next morning to be told it was definitely due in before 12, waited until then and had to call them again to see if it had arrived now to be told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service”

Written on: 02/02/2014

What a caring team. Nothing was too much trouble for them. Great customer service. They took the time to understand what I was looking for and gave suggestions on the most suitable product I would not only use again but tell my friends to use them also. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dexter was excellent”

Written on: 02/02/2014 by middimiddleton (1 review written)

Visited floors to go with w view to getting a good deal on new flooring for our whole house. The staff member we dealt with was helpful but not pushy. He helped us chose a really good priced floor and did not just push the expensive floors but gave us advice on what would work for us with our lifestyle. we had a quick, efficient and helpful service. he was also very pleasant to deal with and very professional. we are very happy wiht the service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Top Class Sevice”

Written on: 02/01/2014 by john.smith724 (1 review written)

We have just brought a solid oak click system wood floor from Pipps Hill Basildon Branch. The in branch service from the staff and manager was excellent showing us all the options available. We opted for the solid oak lacquered click system. This was the very easiest floor I have ever laid and it looks fantastic… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Outstanding service and quality”

Written on: 16/11/2013 by StuartCleeds (2 reviews written)

After being disappointed by the company designated by our insurance company, we went to Floors-2-Go, picked a laminate and staff followed us home to measure up. Everything was ordered the same day and a delivery date was arranged. The fitter arrived bang on time and worked his socks off, quality of his work was fantastic and the house looks brilliant. All I had to do was supply the coffee. The service was brilliant and I would have no hesitation in recommending the Floors-2-Go at Regent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a shambles!!”

Written on: 15/11/2013

Having bought all my flooring from this company via their local shop and having a good service, when I needed more flooring to match I ordered via the internet site...what a mistake!!. I ordered on a Sunday, the money was taken out of my account on the Monday, I received a phone call on the Tuesday to say my flooring would be delivered on the Friday. Waited in all day Friday, no flooring. I phoned on Saturday and having waited 25 mins to be answered, I was told they would look into this on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT TOUCH!!”

Written on: 04/11/2013 by Vikki_reviewer (1 review written)

What an awful company. I never write reviews, good or bad, but in this instance I felt compelled. I purchased Solid Oak flooring from Floors to Go and had the floor fitted by their recommended fitter, paying Floors to Go the price for the both combined. I was told that the oak flooring would not mark or scratch. The fitters were appalling, they left the house in an awful state, scratched the floor deeply and the finish of the work is terrible. Rung Floors to Go to complain, they eventually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Drfox's Response to Vikki_reviewer's Review

Written on: 06/11/2013

Who told you solid oak does not scratch? It is a natural product and will scratch and dent. This is part of the products character, would be interested in who advised this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vikki_Reviewer's reply to Drfox's Comment

Written on: 06/11/2013

Floors To Go's own salesman who came to the property to measure up and who effectively sold tbe product told me that it would not scratch at it was coated with a UV lacquer baked in. I now understand that it be absolute rubbish!
Awful company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Suz1984's Response to Vikki_reviewer's Review

Written on: 19/12/2013

same old floors 2 go lying to the customer to get the sale... tut tut tut

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Constant harassment calls and text don't use them ever...”

Written on: 27/10/2013

As above I bought terrible flooring then the call text and email constantly, but when you call the to complain they send the police accusing YOU of harassing them, even if you pay reply to a text asking for them to stop texting you, which cost you to text them they carry on sending text messages and calling… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Floors Don't Go”

Written on: 21/10/2013

THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD. DO NOT PURCHASE A THING FROM THIS  COMPANY. WAITED NEARLY 3 WEEKS FOR FLOORING THAT WAS PROMISED IN NO MORE THAN A WEEK. PAID £1415 IN CASH AS THEIR CARD MACHINE WAS NOT WORKING!! ENDED UP RINGING THE STORE DAILY STRETFORD STORE THAT IS! LIED TO ABOUT DELIVERY UNTIL ON ANOTHER VISIT TO STORE ASKED TO COMPLETE REFUND FORM AND FAXED IT THROUGH TO THEIR HEAD OFFICE. IF REFUND NOT FORTHCOMING WILL BE TAKING LEGAL ACTION… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“floors 2 no”

Written on: 04/10/2013

take your money then cant be bothered with you took time of work for vinyl to be fitted did not turn up or let me know discusting service excuse after excuse do not comunicate with you even area manager failed to contact me … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute rubbish service”

Written on: 29/09/2013

I'm not going into detail with my problem with this company, as it is so ridiculous and and has been blown way out of hand by the so called regional manager. I'm writing this review as a warning for anyone thinking to go to floors to go, to stay away. The regional manager does not even know the meaning of the word customer service. Very very poor. I cant wait to get him on the phone and give him a piece of my mind… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 21/09/2013 by Mervin123 (1 review written)

I was so happy with the cambridge stores staff as they went out of there way to accommodate our needs. We needed floor quickly and fitting as we had leak and they went out of there way to help. I can't express how happy I am with the finished product. Thanks again floors2go cambridge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Floors-2-Go Cambridge branch--Where is my floor!”

Written on: 02/09/2013 by steflass (1 review written)

Ordered solid wood flooring in May for delivery mid to end of July and fitting first week of August in readiness for family party. Flooring arrived too late(after 2 failed deliveries), so couldn't be fit on the date - result 2 week delay. The pallet of solid wood floor was dropped off and left for me to carry into my home - this is not light work! Floor fitter - no issues at all. He was near completion of the job when he opened a pack to find out it was the wrong colour. The shops answer to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible company waiting for laminate 3 weeks! No...”

Written on: 10/08/2013 by Pioca (1 review written)

Horrible company waiting for laminate 3 weeks! No contact with managers!AVOID!!!!AVOID!!!!!AVOID!!!!!!!!AVOID!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thank you !”

Written on: 03/08/2013 by Nevermindnosey (1 review written)

I visited the oldham branch today and although the advisor told me they didn't have enough packs of flooring in stock he called round all Manchester and beyond branches to try and get me my flooring for tomorrow and although they were not able to find me enought they have ordered some in and saved me the job of driving round Manchester looking so thanks guys excellent customer service !! :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service really pleased !!! ”

Written on: 17/07/2013 by Saralou555 (1 review written)

I ordered my laminate flooring and underlay online with floors to go just under a week ago after paying nearly £400 î found this review centre an my god did I worry after all the bad reviews regarding delivery I thought I'd never see my flooring I recieved an email to say it would be delivered today 17-07-13 and to be honest I wasn't sure it would come but at 10.40 I had a phone call from the delivery driver advising me he would be with me in 20 mins and he was true to his word with my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Drfox's Response to Saralou555's Review

Written on: 17/07/2013

Thank you for your feed back and I am glad you are happy with the service provided. Regarding the delivery service , as much as we would love to get delivery drivers to help with the goods into the house, insurance doesn't allow this unfortunately regardless of costing. Apologies about this but im sure your will love the floor.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“we went to the basildon branch and although we had a...”

Written on: 23/06/2013 by woodenflooring (1 review written)

we went to the basildon branch and although we had a few problems to start with i would like to thank the staff who went out of his way to make sure that everything was sorted out to a 100% satisfaction and a bit more he was very polite and went that extra mile to make sure that we went away happy (which we did) A big thank you to one and all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview