Love Me Do Brides, Surrey Reviews - www.lovemedobrides.com

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★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“Experience”

Written on: 14/05/2016

I would like to share my experience at the store to help any future brides with theirs. When measured initially for my dress I was advised I fell between two dress sizes. As I knew I was slightly larger in size I understood I had requested to go down a size verbally. Unfortunately when my dress arrived it was a size larger that I thought I had ordered and big on me which has led to significant alteration fees. Unfortunately neither myself or the store had confirmed in writing the dress size… Read Full Review

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★★★★★

“Both Stores offer Amazing service! Soooo happy!”

Written on: 14/04/2016 by Ems86 (1 review written)

Hi. I came for my first appointment in june 2015 with 3 family members. I had been to a big london show previously so had an idea of what I was looking for. the person I dealt with was fantastic I was nervous and worried about time going over but she really put me at ease. By the third dress I found the one and just tried on a couple more to make sure. When I was worries if id chosen too quickly she assured me its never too early and when I put the dress back on I was sooo pleased. I had also… Read Full Review

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Lovemedobrides's Response to Ems86's Review

Written on: 13/05/2016

this has made me smile big time, you sound so excited! Congratulations on your forthcoming wedding, and thank you for the lovely review, it really means alot xx

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★★★★★

“Great shop, fab staff”

Written on: 14/04/2016 by RianneB (1 review written)

I went into this shop for my very first time trying on dresses. I hadn't expected to buy my dress straight away as thought it's just the first time and I was looking around. Ended up absolutely falling in love with a dress and bought it that day. The staff were fantastic, we were a group of 6 and all felt absolutely great. The ladies worked out which veil would be best and definitely gave us the best start to our wedding planning. I also ended up buying my five bridesmaid dresses from here as I… Read Full Review

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Lovemedobrides's Response to RianneB's Review

Written on: 13/05/2016

Congratulations on your forthcoming wedding, and thank you for the lovely review, it really means alot xx

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★★★★★

“Kingston store are brilliant.”

Written on: 01/02/2016 by MissLJx (1 review written)

I went into the Kingston store twice. I am a total worrier and the ladies were FAB! i did not feel rushed or pressured into purchasing there and then. They were honest but not critical and I am so happy i found my dress there. Cannot fault the shop or staff at all. All the dresses were Fantastic quality considering samples and i didn't see any dresses that were in awful condition or dirty. FAB prices too. (£400-1000) roughly is what i saw. If you want a lovely dress at a cheaper price then… Read Full Review

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Lovemedobrides's Response to MissLJx's Review

Written on: 13/05/2016

this has made me smile big time, you sound so excited! Congratulations on your forthcoming wedding, and thank you for the lovely review, it really means alot xx

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★★★★★

“Wedding Dress Purchase”

Written on: 01/09/2015 by TanyaEdwards (1 review written)

The manager at Love Me Do (Walton on Thames branch) and her team were very helpful when I was trying to find The One. The dress I picked was recommended to me as it had just arrived and had not been tried on - tears all around. I was able to pay for the dress monthly, which was very helpful and when the dress arrived (a lot earlier than expected), I was able to keep the dress at the shop until my first fitting. The seamstress recommended to me was fantastic and my dress fitted like a glove… Read Full Review

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Lovemedobrides's Response to TanyaEdwards's Review

Written on: 13/05/2016

Thank you for the lovely review, it really means alot xx

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★★★★★

“BRILLIANT SERVICE, VALUE FOR MONEY AND NICE PEOPLE”

Written on: 01/09/2015 by Jabari7 (1 review written)

having been to quite a few shops and feeling deflated and wanting to call the whole thing off, fed up with dealing with overpowering rude people with size 0 sample, iam a 14 for goodness sake! I decided to go to one more shop, and i was so glad i did! They listened to what i wanted actually wanted to hear about my big day, my plans, the engagement, i did not feel i was with sales people but with friends trying to help me, they were very patient as i had built up so many walls, they were… Read Full Review

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Lovemedobrides's Comment

Written on: 13/05/2016

Thank you for the lovely review, it really means alot xx

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★☆☆☆☆

“Terrible Service and Charging extra for Sash ”

Written on: 27/08/2015

Firstly I must stress the difference between the Kingston branch and Walton.Kingston shop awe had a fantastic experience there for a previous wedding. Walton iand the difference between the 2 is vast. We ordered a Wedding Dress in May being told it would be made to measure and would arrive at the shop in August. Measurements were taken etc, a Sash was sold to us as an extra because the assistant kept insisting it needed a little something around the Waist line.The Dress arrived approx 2 weeks… Read Full Review

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Lovemedobrides's Comment

Written on: 01/09/2015

This is a long reply so i will do a summery. Dress was bought in may, the customer apparently saw it on our website cheaper in may (not true, as we have only just added our sample into the sale) and with other people cheaper in may, she has only now complained. If you bought a car and found it cheaper 5 months you would not be refunded. The dress did come in sooner as the designer esculate orders to wedding date, surely getting the dress in early is a good thing? The designer does include the belt but we separate the belt and deduct the dress accordingly as not everyone one wants a belt or the ones we have, it is upto the individual shop to price their gowns, if other choose to do it cheaper then thats upto them, however the designer has a lower limit, not an upper limit, this lady did not speak to the designers, i have the email to confirm. The dress is not made to measure. The gown is a new with original tags on, which the designer has confirmed if anyone wants to see it. The gown was the correct size, she fitted our sample on the waist,her measurements came up slightly into the bigger size, but as it was an open back we had a bit of tolerance, to go smaller would mean she would have over hang at the back. This lady has bought from us twice before and knows how it works, the wedding is getting closer now so suspect they have over spent and just trying to get money off. no one our end put the phone down (she did it twice to us) and no one laughed, this lady was very vocal to the point of shouting, why would we add fuel to her fire? We have done a 0% payment plan for this lady, something other stores dont do. As this lady has been to us we value her business and dont like to see people upset, we offered to clean her daughters dress worth £115 and the belt £35, which is the value of the belt, as a good will gesture, she declined.

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★★★★★

“Great service”

Written on: 08/03/2015 by Gustafsontj1949 (1 review written)

I had been to several bridal shops in Central London before I came across Love Me Do Brides. I went there because they stocked a designer I liked, and which no one else did in Central London, so that was a big plus for me. However, that turned out not to be the only big plus of the shop. Since first speaking with them, I got the impression that they were super friendly. They said they would have everything in the shop that I had seen on the designer's website, which is not true of other… Read Full Review

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Lovemedobrides's Comment

Written on: 27/04/2015

THANK YOU SO MUCH! always a pleasure to be part of a brides wedding plans xxx

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★★★★★

“I LOVE my dress!”

Written on: 02/03/2015 by Nwoslived (1 review written)

I was very lucky to have an appointment available at such late notice. During my visit I felt I was given undivided attention and the service was professional. I tried on several dresses and managed to narrow down to two with the help of the sales assistant, who informed me of a SALE day the following day and would put my name down on the guest list. The sales assistant was kind enough to provide me with the names and prices of the two dresses as I would be able to find the the following… Read Full Review

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Lovemedobrides's Response to Nwoslived's Review

Written on: 27/04/2015

Thank you nwoslived for such a lovely review! Wishing you an amazing wedding xx

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★★★★★

“Absolutely brilliant!!”

Written on: 28/02/2015 by SageWoodward (1 review written)

I only had 3 months until my wedding when I booked an appointment at love me do. When I arrived the had dresses in mind for me as I was expecting a baby. The service was fantastic the staff are friendly and did everything possible to accommodate my needs. Once I had found my dream dress I was promptly informed of the date my dress would arrive in store which allowed me to book the seamstress as soon as possible to ensure I was able to get the alterations done. To my suprise my dress arrived 6… Read Full Review

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Lovemedobrides's Comment

Written on: 27/04/2015

Thank you for such a lovely review! Wishing you an amazing wedding xx

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★★★★★

“A must for any bride”

Written on: 16/12/2014 by Melanie1977 (1 review written)

I can not recommend this bridal shop enough & in particular the lady I dealt with. She was so welcoming & had such a kind & gentle manner that really puts you at ease. There was such a great choice of dresses & she was so patient with me while I worked my way through them to find the style which worked best for me. When I found out the dress id chosen couldn't be adapted to my design I was devastated but they helped me to find an even better dress (my dream dress!) I can't thank them enough… Read Full Review

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Lovemedobrides's Response to Melanie1977's Review

Written on: 27/04/2015

Thank you nwoslived for such a lovely review! Wishing you an amazing wedding xx

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Lovemedobrides's Response to Melanie1977's Review

Written on: 27/04/2015

Thank you for such a lovely review! Wishing you an amazing wedding xx

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★★★★☆

“Beautiful dress, lovely staff”

Written on: 28/09/2014 by 438Sutton (1 review written)

I just got married a month ago. The dress looked amazing and everyone asked where the dress was from (they thought it must be more expensive than it actually was!). I was very pleased. The service was very friendly and all the staff helped me chose the right dress. The only downside was how long it took to arrive and the fact that you can't buy made to measure. You have to buy a standard size and then get the dress altered (at extra cost). I'm sure this is the same procedure in all shops but… Read Full Review

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Lovemedobrides's Comment

Written on: 01/10/2014

Congratulations on your marriage! such a lovely review thank you, i will pass it on to the girls. Yes we share your frustration on the delivery! Something the designers are looking at all the time to improve without cutting corners. There are made to measures out there, but quite rare these days, as you will still need to have it tailored when it comes in as your body shape changes all the time, plus the cost is actually more to have it made to measure then it is to order standard and tailor when its in believe it or not! If you have any spare photos of you in your wedding dress, dont forget to drop them in for our wall of love! xxx

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★★★★★

“Fantastic experience”

Written on: 26/09/2014 by Ljen2 (1 review written)

Just want to say what a lovely experience I had in your walton store, I tried on only five dresses but I knew straight away what dress was for me, you knew what dresses suited my shape and encouraged me to try allsorts on! Even after paying for my dress you were there all the way up to the wedding and also letting me pop in and try the sample on as much as I wanted for reassurance. The only thing I would say was that when I told you I was loosing weight I still had to commit to buying a larger… Read Full Review

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Lovemedobrides's Response to Ljen2's Review

Written on: 01/10/2014

Firstly congratulations on your wedding! and thank you so much for a lovely review it means a lot. And 60lbs!!!!!!!!!! wowzers! that is amazing you must be so proud!

With regards to the sizing of the gowns, as iam not sure who you are i can only be general. we can only work on the measurements we have, and of course girls do like to loose some weight before the wedding, however to what they will loose is a guessing game really, there is the option of ordering down a size but again this is a big risk as you dont know if you will loose the weight. Now what i will say is that all gowns do need to be tailored to fit, and the more fabric she can work with down the seams the seamstress can pin a better fit, then if she only had a slither - i hope this makes sense! Our alterations are done at cost so there would have been no shop add on costs for you.

With regard to the extra amount of money to pay - this is the designers request, as they offer sizes 4 to 34 at some point there does need to be a break in cost because the fabric used for a size 4 to a size 22 is going to be alot more. We dont make any money on this extra charge.

And FINALLY! you can always renew your wedding vows! :)

Wishing you a very magical marriage, and if you have a spare photo, dont forget to pop it into the store for our wall of love! xxx

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★★★★★

“Outstanding Service !!!!!”

Written on: 30/06/2014 by AliaQ (1 review written)

From start to finish I had the best service anyone could ask for. The owner, not only one of the nicest people I have ever met, but extremely helpful and friendly. My story. I had my heart set on a dress from the day I saw it, however silly me left it too late and went dress shopping at the end of April for an august wedding. Every shop I went to was telling me that I cannot order that dress as I have left it too late and would need to come and choose a sample piece and alter it to my… Read Full Review

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Lovemedobrides's Response to AliaQ's Review

Written on: 16/07/2014

Oh wow! thank you so much for such lovely words! Its our pleasure my lovely girl, hoping you have the most amazing wedding ever! xx

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★☆☆☆☆

“Do NOT use this company”

Written on: 03/06/2014

My experience with Love me Do Brides has been stressful and unsatisfactory and still I haven't ended up with the shoes I wanted for my wedding day! I found the shoes I wanted on their website slightly cheaper than elsewhere and enquired about coming to pick them up in store. I was told to order them online as it was free delivery and I could order more than one pair and return the shoes I didn't want in person to save on the postage. There is a reason the shoes are slightly cheaper because… Read Full Review

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Lovemedobrides's Comment

Written on: 16/07/2014

We do operate a policy in store of exchange only, so if you did want to order several pairs its advisable to order online.

The free gift of heel stoppers are sent out once the customer has confirmed they are keeping the item they have purchased. The offer of free postage again is only applicable if you keep the item. All stated on the terms and conditions which the customer has to agree to before purchase - nothing hidden and certainly not ripped off.

When I did return the unwanted pair I was given no form of receipt in store. I had to keep chasing the refund as they didn't mention that it takes up to 30 days for a refund to be processed. In actual fact it turned out to be over 5 weeks before I received the payment and they had deducted £6.95 for the postage that they had told me I would be able to avoid.

If the customer requested a receipt this would have been done. Again mentioned on our terms and conditions are the fact of 30 days, we state this because the payment is done on-line using protx which is a secure gateway for payments, and stops fraud, we dont hold or have customers card details. Without knowing who this customer is i can not comment on why it was longer, however i will say that refunds are done by us the same day as receipt.

Regarding the 2nd pair again without knowing who i can not explain.


As to the mark up, yes of course there is a mark up, this is a business. Where we can to speed up delivery we will always pay more to have them shipped direct out of the designers warehouse.

As to the heel stoppers, if you have not received them please email us and we will be happy to send.

It is never our intention to upset any bride, we do acknowledge that organizing a wedding is very stressful and we do apologies if we got it wrong regarding the delay in delivery.

Warmest regards sharon

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★★★★★

“Best In Town!”

Written on: 20/05/2014 by MrsB2014 (1 review written)

After finding the dress I wanted in another store I rang round other stores that stocked it to check on prices. Love Me Do had the dress for £200 cheaper! I went along to the Walton store & was greeted with such enthusiasm & smiling faces! My dress was even on the mannequin in the window. I knew I had found the right place to buy my dress. The service received was first class from the initial measuring up & collecting at Walton to meeting the seamstress & final pick up at the Kingston… Read Full Review

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Lovemedobrides's Response to MrsB2014's Review

Written on: 16/07/2014

Thank you so so much for such a lovely review, wishing you many years of wedded bliss! x

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★★★★★

“Beautiful dresses and wonderful people!”

Written on: 14/05/2014 by Jackiestanding (1 review written)

It was my daughter who was the bride and we would recommend Love Me Do Brides to anyone. All the staff were wonderful. They were always quick to reply to emails and so helpful. There is a wonderful range of dresses in both their shops. It was a seamless process with no problems and a wonderful dressmaker fitted the dress. I was only sad when we collected the dress before the big day which meant we wouldn't need to visit the shop any more!… Read Full Review

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★★★★★

“Lovely experience”

Written on: 20/04/2014 by catb88 (1 review written)

As a high street size 16 I struggled to find a wedding dress store that stocked anytjing that would fit me. This really is beyond me seeing as my soze is the most common in the UK but it seems everyone stocks an 8-10 !! I did a ton of research amd came across Love me Do Brides. As soon as I called them they were helpful and friendly and told me their dresses were generally a 16-18- how refreshing. My mum and I went this weekend and I found my dress !! The ladies were friendly and helpful… Read Full Review

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Lovemedobrides's Response to catb88's Review

Written on: 14/05/2014

Wishing you a wonderful wedding, thank you for the lovely review x

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★★☆☆☆

“DONT BUY ONLINE, YOU'LL BE SORRY IF YOU NEED A REFUND”

Written on: 27/03/2014 by 2beOrNot2be (1 review written)

Basically bought 4 pairs of shoes online totalling £491.92 received 1pair direct from the shoe company and the other 3 came in one parcel from Love me do brides. Shoes we're unsuitable so brought them back into there Kingston shop for a refund on 22Feb14 thinking they'd refund my card straight away but the lady was nice and said it comes from head office she'll email them straight away and i should get it in the next few days. A week later no refund so chased up by calling their Walton on… Read Full Review

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Robertwill85's Response to 2beOrNot2be's Review

Written on: 21/04/2014

i cannt agree with u,mate,cuz there still are many good online shop.

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2Beornot2Be's reply to Robertwill85's Comment

Written on: 06/05/2014

I know they're are lots of great online shops just NOT lovemedobrides.com!!

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Lovemedobrides's Response to 2beOrNot2be's Review

Written on: 14/05/2014

We do state that refunds do take upto 30 days on our website, this is on the instruction of the card and payment platform that was used, as when you buy on-line you go through safety checks via your card company and your payment platform to keep safe your card details.

The items were purchased are on a promotion of free postage if you keep the items as the items were return we reserve the right to claw back the postage - you must have to remember that we are not the manufacturers of these items and do not pay pennies for them to be made, our profit is very low on shoes, so if we did not charge for postage then we would be making a loss. if you bought the items with you paying the postage you would not expect to be refunded for them, its the same difference, the shoes weights are heavy and most cost more the £6.95 to post.

As for the delay in someone coming back to the customer she bought on-line not in store, however i can confirm that the customer was emailed on the day she questioned it after the store emailed the internet department.

This is stated on the website prior to buying and also on the terms and conditions which are agreed to prior to buying, so the customer was aware before purchasing.

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★★★★★

“Very friendly”

Written on: 18/02/2014

I went with my daughter and two of her bridesmaids to the Walton store yesterday. It was the third shop we had visited and most definitely the best experience of the day. Right from the start the sales assistant made us all feel welcome and her advice and expertise immediately put my daughter at ease. Our visit to another bridal shop earlier in the day had been quite an upsetting experience as they had been very rude and very unhelpful. It was lovely to see my daughter enjoy the experience of… Read Full Review

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Lovemedobrides's Comment

Written on: 14/05/2014

Oh wow, thank you so much for your review, actually made me well up, can not believe why anyone would be rude to anyone in a wedding shop, its a lovely environment. wishing you and your daughter a lovely wedding x

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